Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: May 7, 2014
DRIVER SIDE FRONT WINDOW HAS A WHISTLING NOISE THAT IS A HAZARD DUE TO THE DB LEVEL AT 55 MPH. I HAVE SPOKEN SEVERAL TIMES WITH CLEAR LAKE LEXUS AND THEY HAVE NOT OFFERED A SOLUTION. THIS APPEARS TO BE A VERY COMMON ISSUE WITH THE 2008 LEXUS 460 (LEXUS TALK). THERE APPEARS TO BE A FIX BY INSTALLING A TRIANGLE BETWEEN THE MIRROR AND DOOR.
Incident date: Mar 15, 2018
TAKATA RECALL NOTIFIED A LEXUS DEALER, WAS TOLD IT WOULD BE 3 TO 4 MONTHS UNTIL PROBLEM IS REMEDIED
Incident date: May 12, 2018
MY 2014 LEXUS ES 350 HAS LESS THEN 4000 MILES ON THE VEHICLE AND THE STEERING HAS MALFUNCTIONED TWICE AND I AM NOW UNABLE TO DRIVE THE CAR AS IT IS PART OF THE ELECTRICAL SYSTEM WHICH CONTINUALLY FREEZES UP MAKING IT INOPERABLE. I PURCHASED THE CAR 2 MONTHS AGO AND AS IT WAS CERTIFIED BY LEXUS THIS SHOULD NOT HAVE HAPPENED.THIS IS A POTENTIALLY VERY DANGEROUS SITUATION. FORTUNATELY I WAS IN MY PA... Read more
Incident date: May 12, 2018
MY 2014 LEXUS ES 350 HAS LESS THEN 4000 MILES ON THE VEHICLE AND THE STEERING HAS MALFUNCTIONED TWICE AND I AM NOW UNABLE TO DRIVE THE CAR AS IT IS PART OF THE ELECTRICAL SYSTEM WHICH CONTINUALLY FREEZES UP MAKING IT INOPERABLE. I PURCHASED THE CAR 2 MONTHS AGO AND AS IT WAS CERTIFIED BY LEXUS THIS SHOULD NOT HAVE HAPPENED.THIS IS A POTENTIALLY VERY DANGEROUS SITUATION. FORTUNATELY I WAS IN MY PA... Read more
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE DRIVING 70 MPH, THE VEHICLE JERKED AND DECELERATED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE FAILURE CODES WERE FOUND FOR THE TRANSMISSION COMPUTERIZED SYSTEM AND TRANSMISSION DRIVE TRAIN. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 220,000.
Incident date: Apr 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 LEXUS RC F. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V107000(FUEL SYSTEM) IN APRIL OF 2018. AFTER CONTACTING THE MANUFACTURER AND THE LOCAL DEALER (LEXUS OF SEATTLE, 20300 HWY 99, LYNNWOOD, WA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS ... Read more
Incident date: May 8, 2018
MELTED DASHBOARD WHICH CREATES GLARE RIGHT IN MY LINE OF VISION. I HAVE NOTICED OTHER OLDER LEXUS MODELS HAVE THE SAME PROBLEM AS WELL AS OTHER TOYOTA VEHICLES.
Incident date: May 9, 2018
NHTSA RECALL NO: 18V-107 LEXUS DOES NOT HAVE THE PARTS AVAILABLE FOR DEALERSHIPS TO FIX THE RECALL. THE RECALL IS TO REPLACE 2 HIGH PRESSURE FUEL PUMPS.
Incident date: May 7, 2018
WINDOWS AND SUNROOF OPENED ON THEIR OWN!!! THE DOORS WERE LOCKED AND NO ONE WAS IN THE CAR. CAR WAS PARKED AND LEFT OVERNIGHT LOCKED AND EMPTY.
Incident date: Oct 27, 2017
THE PROBLEM IS IN THE LEARNING ABILITY OF THE EIGHT-SPEED AUTOMATIC ELECTRONICALLY CONTROLLED TRANSMISSION (ECT) IN MY WIFE'S LEXUS 2017 RX 350. IT HAS DELAY OF 2 TO 3 SECOND IN ACCELERATING OCCASIONALLY AFTER A STOP OR WHEN TRYING ACCELERATED IN A NORMAL DRIVE' IT DOES NOT HAPPEN AS EXPECTED.
Incident date: Feb 8, 2018
TL* THE CONTACT OWNS A 1998 LEXUS LS400. WHILE STATIONARY, THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE VEHICLE STARTED AFTER SEVERAL ATTEMPTS WERE MADE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER (ARROWHEAD LEXUS IN PEORIA, ARIZONA) WAS MADE AWARE OF THE FAILURE AND STATED THA... Read more
Incident date: May 8, 2018
WHILE DRIVING HIGHWAY, WITHOUT ANY IMPACT ON THE CAR, NO ACCIDENT OCCURED, AIRBAG ON PASSENGER SIDE DEPLOYED WITHOUT ANY REASON.
Incident date: May 8, 2018
WHILE DRIVING HIGHWAY, WITHOUT ANY IMPACT ON THE CAR, NO ACCIDENT OCCURED, AIRBAG ON PASSENGER SIDE DEPLOYED WITHOUT ANY REASON.
Incident date: May 6, 2018
THERE IS CONDENSATION IN THE HEAD LAMPS WHICH AFFECTS HOW WELL THEY WORK AT NIGHT. THE CAR HAS NOT BEEN MODIFIED OR HAD ANY TYPE OF INJURY THAT WOULD RESULT IN CONDENSATION BEING INSIDE THE HEADLIGHT COVERS. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. IT IMPAIRS HOW WELL THE HEADLAMPS WORK.
Incident date: Mar 12, 2018
MAY 1, 2018 LEXUS HEADQUARTERS US 19001 S WESTERN AVE TORRANCE, CA 90501 ATTN: CUSTOMER SERVICE I AM THE OWNER OF A 2006 RX400H I HAVE RECENTLY DISCOVERED HAS AN ABNORMAL LEAK IN THE BRAKE ACTUATOR DESIGNATED C1391 ON COMPUTER DIAGNOSTIC EQUIPMENT. I HAVE BEEN ADVISED BY THE SERVICE DEPARTMENT OF A LOCAL DEALERSHIP THAT THIS HAS RENDERED THE ABS BRAKE SYSTEM INOPERABLE. FURTHER, I AM... Read more
Incident date: Mar 12, 2018
MAY 1, 2018 LEXUS HEADQUARTERS US 19001 S WESTERN AVE TORRANCE, CA 90501 ATTN: CUSTOMER SERVICE I AM THE OWNER OF A 2006 RX400H I HAVE RECENTLY DISCOVERED HAS AN ABNORMAL LEAK IN THE BRAKE ACTUATOR DESIGNATED C1391 ON COMPUTER DIAGNOSTIC EQUIPMENT. I HAVE BEEN ADVISED BY THE SERVICE DEPARTMENT OF A LOCAL DEALERSHIP THAT THIS HAS RENDERED THE ABS BRAKE SYSTEM INOPERABLE. FURTHER, I AM... Read more
Incident date: Dec 15, 2017
WHILE DRIVING AT A SLOW SPEED, MY FRONT PASSENGER WINDOW FELL OUT OF THE CAR WHEN I WENT TO RAISE IT. THE WINDOW DIDN'T BREAK, AND I MADE IT HOME AND REINSTALLED IT AND HELD IT IN WITH TAPE. THIS HAPPENED LAST WINTER. I HAVE DONE A LOT OF RESEARCH ON THIS, ESPECIALLY IN THE LEXUS FORUMS, AND THIS HAS BEEN HAPPENING TO OTHER OWNERS AS WELL. IN MY CASE, THE WINDOW CLIPS DID NOT BREAK, BUT RATHER TH... Read more
Incident date: May 1, 2018
DRIVING IN LAS VEGAS ON PARADISE RD (NORTH), SOMEWHERE AROUND E DESERT INN RD INTERSECTION. MY SPEED WAS ABOUT 30-35 MPH. THERE WERE STEEL PLATES ON THE ROAD. PRE-CRASH SYSTEM OF MY LEXUS SUDDENLY ACTIVATED WITHOUT ANY REASON (MAXIMUM BREAK STRENGHT, SEAT BELTS ALSO TIGHTENED) AND COMPLETELY STOPPED THE CAR. IT WAS EXTREMELY SCARRY. I DID SOME RESEARCH ON THE INTERNET AND IT LOOKS SIMILAR TO A K... Read more
Incident date: May 1, 2018
DRIVING IN LAS VEGAS ON PARADISE RD (NORTH), SOMEWHERE AROUND E DESERT INN RD INTERSECTION. MY SPEED WAS ABOUT 30-35 MPH. THERE WERE STEEL PLATES ON THE ROAD. PRE-CRASH SYSTEM OF MY LEXUS SUDDENLY ACTIVATED WITHOUT ANY REASON (MAXIMUM BREAK STRENGHT, SEAT BELTS ALSO TIGHTENED) AND COMPLETELY STOPPED THE CAR. IT WAS EXTREMELY SCARRY. I DID SOME RESEARCH ON THE INTERNET AND IT LOOKS SIMILAR TO A K... Read more
Incident date: Mar 1, 2016
MELTING DASHBOARD CAUSING A GLARE WHILE DRIVING WHERE YOU CAN'T REALLY SEE WHERE YOU ARE GOING PROPERLY.
Incident date: Apr 28, 2018
ONE CAN SHIFT THE VEHICLE INTO DIFFERENT GEARS, I.E. REVERSE, NEUTRAL, DRIVE, WITHOUT STARTING THE VEHICLE ITSELF. ONE CAN TURN OFF THE VEHICLE WHILE THE VEHICLE IS IN GEAR, I.E. REVERSE, NEUTRAL, DRIVE. HAS HAPPENED SEVERAL TIMES BEFORE THE LISTED DATE.
Incident date: Feb 28, 2018
ABS ACTUATOR IS MALFUNCTIONING/ DYSFUNCTIONAL. I SPOKE WITH THE DEALER AND THEY STATED THE PART WAS RECALLED.
Incident date: May 5, 2017
THE DASH AND THE DOOR PANELS THEY ARE MELTING FOR THE HEAT
Incident date: Apr 23, 2018
FIRST PROBLEM WITH ELECTRICAL WAS WHEN THE NAVIGATION SCREEN WENT COMPLETELY BLANK WHILE DRIVING DURING BROAD DAYLIGHT. DON'T KNOW THE DATE OF THIS INCIDENT. THOUGHT IT WAS A REBOOT BY ENFORM. THOUGHT NOTHING ABOUT IT. ON 12/21/2017, CHECK ELECTRIC BRAKE WARNING LIGHT CAME ON WHEN I STARTED MY CAR IN THE MORNING AFTER IT HAD BEEN SITTING ALL NIGHT. TOOK INTO THE DEALER. DEALER COULD NOT FIND ... Read more
Incident date: Apr 23, 2018
FIRST PROBLEM WITH ELECTRICAL WAS WHEN THE NAVIGATION SCREEN WENT COMPLETELY BLANK WHILE DRIVING DURING BROAD DAYLIGHT. DON'T KNOW THE DATE OF THIS INCIDENT. THOUGHT IT WAS A REBOOT BY ENFORM. THOUGHT NOTHING ABOUT IT. ON 12/21/2017, CHECK ELECTRIC BRAKE WARNING LIGHT CAME ON WHEN I STARTED MY CAR IN THE MORNING AFTER IT HAD BEEN SITTING ALL NIGHT. TOOK INTO THE DEALER. DEALER COULD NOT FIND ... Read more
Incident date: Apr 23, 2018
FIRST PROBLEM WITH ELECTRICAL WAS WHEN THE NAVIGATION SCREEN WENT COMPLETELY BLANK WHILE DRIVING DURING BROAD DAYLIGHT. DON'T KNOW THE DATE OF THIS INCIDENT. THOUGHT IT WAS A REBOOT BY ENFORM. THOUGHT NOTHING ABOUT IT. ON 12/21/2017, CHECK ELECTRIC BRAKE WARNING LIGHT CAME ON WHEN I STARTED MY CAR IN THE MORNING AFTER IT HAD BEEN SITTING ALL NIGHT. TOOK INTO THE DEALER. DEALER COULD NOT FIND ... Read more
Incident date: Apr 24, 2018
ENGINE KNOCK DURING IDLE IN MORNING (COOL CONDITIONS, NOT COLD).BUT STILL SMOOTH DRIVING AND NO OTHER OBSERVED ISSUES. THEN TWO DAYS LATER THREW CODE P0301 MISFIRE, AND NEXT DAY WHITE SMOKE (COOLENT RESERVOIR DECREASE) AND APPEARS TO BE BLOWN HEAD GASKET. ENGINE ONLY 122K MILES, FULLY SERVICED WITH SPARK PLUG CHANGE AT 119K. NHTSA SERVICE BULLETIN L-SB-0028-13 MAY INDICATE LINK TO EGR VALVE/LINE B... Read more
Incident date: Jan 1, 2018
HORN WORKS SOMETIME AND THE NAVIGATION SYSTEM SAME AS WELL. FUSES GOOD, AND THE HORNS ARE TOO. POSSIBLY THAT IT'S THE CLOCKSPRING AND SHOULD BE A SAFETY RECALL.
Incident date: Apr 30, 2017
LEXUS MADE AN FSPORT PACKAGE FOR THE LEXUS RX350 WHICH THEY HAVE CREATED A SPORT SEAT DESIGN THAT I HAVE NO ISSUE FOR THE PASSENGER SEAT, BUT THE DRIVER SEAT ON THE LEFT HAND SIDE WHERE MY THIGH IS I GET A SHARP PAIN ON MY LEG AFTER SITTING ON THE SEAT FOR 15 MINUTES. I HAVE GONE TO LEXUS AND COMPLAINT ABOUT THE ISSUE WHICH THEY ADMITTED I AM NOT THE ONLY ONE WHO HAS COMPLAINT ABOUT THE SEAT ISSUE... Read more
LEXUS
HS 250 HYBRID
(2010) — ELECTRONIC STABILITY CONTROL (ESC)
Apr 26, 2018
Incident date: Oct 1, 2016
I PURCHASED A 2010 HS 250H LEXUS IN AUG 8, 2016. I RECENTLY FOUND OUT THAT IT HAS BEEN RECALLED 7 TIMES WITH SERIOUS UNDER THE HOOD ISSUES AND WAS TOLD THE ONLY ONE OUTSTANDING THE ONE I STUMBLED UPON DUE TO RESEARCH. THIS CAR HAS RUINED MY LIFE.IT HAS NEEDED ALL SORT OF REPAIRS SINCE I PURCHASED IT. MOST OF THE TIME IT HAS HAD TO JUST SIT IN THE YARD DUE TO THE FACT THAT I WAS AND STILL IS, AFRAI... Read more
LEXUS
HS 250 HYBRID
(2010) — ENGINE
Apr 26, 2018
Incident date: Oct 1, 2016
I PURCHASED A 2010 HS 250H LEXUS IN AUG 8, 2016. I RECENTLY FOUND OUT THAT IT HAS BEEN RECALLED 7 TIMES WITH SERIOUS UNDER THE HOOD ISSUES AND WAS TOLD THE ONLY ONE OUTSTANDING THE ONE I STUMBLED UPON DUE TO RESEARCH. THIS CAR HAS RUINED MY LIFE.IT HAS NEEDED ALL SORT OF REPAIRS SINCE I PURCHASED IT. MOST OF THE TIME IT HAS HAD TO JUST SIT IN THE YARD DUE TO THE FACT THAT I WAS AND STILL IS, AFRAI... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Apr 26, 2018
Incident date: Oct 1, 2016
I PURCHASED A 2010 HS 250H LEXUS IN AUG 8, 2016. I RECENTLY FOUND OUT THAT IT HAS BEEN RECALLED 7 TIMES WITH SERIOUS UNDER THE HOOD ISSUES AND WAS TOLD THE ONLY ONE OUTSTANDING THE ONE I STUMBLED UPON DUE TO RESEARCH. THIS CAR HAS RUINED MY LIFE.IT HAS NEEDED ALL SORT OF REPAIRS SINCE I PURCHASED IT. MOST OF THE TIME IT HAS HAD TO JUST SIT IN THE YARD DUE TO THE FACT THAT I WAS AND STILL IS, AFRAI... Read more
Incident date: Mar 1, 2018
CPU UNDER SEAT CONTROLLING CAR AIRBAGS HAS FAILED. LEXUS WILL NOT FIX THE ISSUE. AIRBAGS MAY NOT DEPLOY OR INFLATE. LEXUS STATES ITS NOT A SAFTEY ISSUE REQUIRING THEIR ATTENTION. LEXUS STATED THEY KNOW ABOUTTHE ISSUE AND IT IS HAPPENING IN OTHER VEHICLES. SOMEONE IS GOING TO GET SERIOUSLY INJURED BECAUSE OF THIS.
Incident date: Mar 1, 2018
CPU UNDER SEAT CONTROLLING CAR AIRBAGS HAS FAILED. LEXUS WILL NOT FIX THE ISSUE. AIRBAGS MAY NOT DEPLOY OR INFLATE. LEXUS STATES ITS NOT A SAFTEY ISSUE REQUIRING THEIR ATTENTION. LEXUS STATED THEY KNOW ABOUTTHE ISSUE AND IT IS HAPPENING IN OTHER VEHICLES. SOMEONE IS GOING TO GET SERIOUSLY INJURED BECAUSE OF THIS.
Incident date: Apr 26, 2018
I WAS TOLD BY A CUSTOMER SERVICE AGENT THROUGH EMAIL THAT "THE LATCH SYSTEM SHOULD NOT BE USED FOR REAR FACING CHILD SEATS." THIS IS COMPLETELY SHOCKING TO ME AS THERE ARE NO INDICATIONS IN THE MANUAL THAT THIS IS THE CASE. WE HAVE BEEN DRIVING WITH OUR DAUGHTER FOR MONTHS USING THE LATCH SYSTEM FOR HER REAR FACING CONVERTIBLE CAR SEAT. IT WOULD HAVE BEEN EASY ENOUGH TO INSTALL WITH THE SEAT BELT ... Read more
Incident date: Mar 5, 2018
I WAS DRIVING THE CAR AND ALL THE LIGHTS ON MY DASH ILLUMINATED ' CHECK ABS, CHECK VSC, CHECK BRAKE SYSTEM, NOT TO DRIVE VEHICLE DUE TO SYSTEM FAILURE, CONTACT DEALER IMMEDIATELY. I WAS TOLD IT WAS THE ACTUATOR. I JUST REACHED 100,000 MILES.
Incident date: Jan 26, 2016
THE DASH AND THE DOORS ARE MELTING. THE DEALER SAID MY CAR WAS NOT COVERED TO GET THEM FIXED. I EMAILED CORPORATE AND THEY SAID THEY WOULD PAY HALF. THE DASH IS SO SHINY IS MAKES IT HARD TO SEE.
LEXUS
HS 250 HYBRID
(2010) — ENGINE
Apr 23, 2018
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO LEXUS OF MELBOURNE (6927 BROMLEY DR., MELBOURNE, FL 32940) WHERE IT WAS DIAGNOSED THAT THE HYBRID TRANSAXLE ASSEMBLY FAILED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V619000 (ELECTRICAL SYST... Read more
LEXUS
HS 250 HYBRID
(2010) — ELECTRICAL SYSTEM
Apr 23, 2018
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO LEXUS OF MELBOURNE (6927 BROMLEY DR., MELBOURNE, FL 32940) WHERE IT WAS DIAGNOSED THAT THE HYBRID TRANSAXLE ASSEMBLY FAILED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V619000 (ELECTRICAL SYST... Read more
Incident date: Feb 8, 2018
TL* THE CONTACT OWNS A 2007 LEXUS LS460L. WHILE DRIVING 45 MPH, THE BRAKE ACTUATOR FRACTURED. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO NALLEY LEXUS GALLERIA (2750 COBB PKWY SOUTH EAST, SMYRNA, GA 30080) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFO... Read more
Incident date: Jun 1, 2017
TAKATA RECALL: I WAS NOTIFIED NEARLY A YEAR AGO OF THE SAFETY RECALL REQUIRED ON MY LEXUS. I HAVE CALLED 4-5 TIMES OVER THE PAST 12 MONTHS BUT HAVE YET TO BE CONTACTED BY MY DEALERSHIP REGARDING REPLACING THE AIRBAG. WHAT IS THE RECOURSE FOR HAVING THIS WORK DONE? IS THE DEALER MY ONLY RECOURSE? I HAVE LITTLE DOUBT THAT THEY ARE RESPONDING TO THOSE CUSTOMERS WHO PURCHASED THEIR VEHICLES FROM TH... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. LEXUS OF RICHMOND IN RICHMOND, VA STATED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
Incident date: Apr 1, 2017
DASHBOARD AND ALL RUBBER INSIDE OF THE VEHICLE GETS HOT AND STICKY. MY HAND AND NAILS SINK INTO THE RUBBER AND GETS HOW WHEN THERE IS DIRECT SUNLIGHT ON THE DASH AND ALONG THE FRONT AND BACK DOORS. ALL OF THE RUBBER PARTS CRACK
Incident date: Apr 13, 2018
REAR BRAKE CALIPERS SEIZING WITHIN MONTHS KEEP HAVING TO REPLACE CALIPER SCREWS OR ENTIRE CALIPER
LEXUS
HS 250 HYBRID
(2010) — SERVICE BRAKES
Apr 18, 2018
Incident date: Mar 18, 2018
AS MY WIFE WAS DRIVING CAR, SHE RECEIVED (4) - LIGHTS ON DASHBOARD ABOUT BREAK AND ABS SYSTEM. SHE WAS DRIVING ON 610S IN HOUSTON, TEXAS. THEN ALL OF SUDDEN SHE WAS FEELING BREAK WAS NOT WORKING AS SHOULD AND RECEIVING NOISE LIKE TURBINE RUNNING. IT WAS VACUUM FROM BREAK. WE TOOK CAR TO CLEAR LAKE LEXUS DEALERSHIP FOR REPAIR. THEY RUN COMPUTER AND FOUND CODE C1391/89 ACCUMULATOR LEAK MALFUNCT... Read more
Incident date: Apr 12, 2018
AIRBAG DID NOT DEPLOY. WHY? SUBJECT VEHICLE IS 2013 LEXUS RX350 IMAGE #1 & #2 OF SUBJECT VEHICLE WAS CAUSED BY THE IMPACT OF VEHICLE 'A' WHICH CAUSED SUBJECT VEHICLE TO VEER INTO GUARD RAIL. IMAGE #3 IS DAMAGE TO SUBJECT VEHICLE FROM AND COLLUSION INTO GUARD RAIL. VEHICLE 'B' WAS STATIONARY HEADING EAST WITH SIGNAL ON TO MAKE LEFT TURN. VEHICLE 'A' ALSO TRAVELING EAST STRUCK VEHICL... Read more
Crash
1 injured
Incident date: Mar 23, 2018
YOKOHAMA TIRE SPIT ON THE SIDE WALL AND HAD TO REPLACED. TOOK TO THE TIRE PLACE AND THEY MENTIONED THIS WAS NOT CAUSED BY ROAD HAZARD. LEXUS REFUSED TO SUPPORT THE MANUFACTURING DEFECT CASE NUMBER 180416-000146
Incident date: Mar 23, 2018
YOKOHAMA TIRE SPIT ON THE SIDE WALL AND HAD TO REPLACED. TOOK TO THE TIRE PLACE AND THEY MENTIONED THIS WAS NOT CAUSED BY ROAD HAZARD. LEXUS REFUSED TO SUPPORT THE MANUFACTURING DEFECT CASE NUMBER 180416-000146
Incident date: Mar 14, 2018
TL* THE CONTACT OWNS A 2010 LEXUS IS 250. WHILE THE VEHICLE WAS AT LEXUS OF WESTMINSTER (13590 BEACH BLVD, WESTMINSTER, CA 92683, (714) 702-1849) FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE DASHBOARD WAS DETERIORATING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 1... Read more