Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 7, 2018
THERE IS A HUGE DELAY IN ACCELERATION. SOMETIMES, WHEN MERGING OR PASSING, THERE IS A VERY NOTICEABLE DEAD SPOT WHERE THE VEHICLE WILL NOT RESPOND WHEN YOU NEED IT TO. THROTTLE RESPONSE ALSO IS OFTEN VERY JERKY AND DIFFICULT TO DRIVE. THIS HAS BEEN A PROBLEM SINCE I BOUGHT IT. LEXUS SAYS THIS IS NORMAL AND OFFERS NO SOLUTIONS. MANY PEOPLE SEEM TO BE HAVING PROBLEMS WITH THIS VEHICLE, PLEASE MAKE L... Read more
Incident date: Jun 4, 2018
I DROVE APPROXIMATELY 65 MILES STOPPED AND PARKED FOR 15 MINUTES. I THEN TURNED THE CAR ON AND WHILE COMMENCING TO DRIVE AWAY, NOTICED THAT MY STEERING WHEEL WAS LOCKED AND INCREDIBLY HARD TO STEER LEFT OR RIGHT. MY DASHBOARD HAD NO PROBLEM INDICATOR LIGHTS ON, SO I TURNED THE CAR OFF AND RESTARTED IT AND REGAINED STEERING CAPABILITIES. THE FOLLOWING MORNING, I DROVE 1 MILE AWAY AND UPON MY RETU... Read more
Incident date: Aug 28, 2017
MY DASHBOARD IS REALLY STICKY, I BOUGHT ME THE SUN SHADE TO COVER IT FROM THE SUN BUT IT STILL GETS STICKY. SOME OF IT GOT ON THE SUN SHADE.
Incident date: Jun 2, 2018
I PURCHASED 4 BRAND NEW TIRES FROM FIRESTONE COMPLETE AUTO CARE ON 12/27/2015. I HAVE HAD SEVERAL INCIDENTS WITH THE TIRES INCLUDING FREQUENT BUBBLE FORMATION AND A TIRE BLOW OUT ON THE HIGHWAY. I BELIEVE THE FREQUENCY OF THESE INCIDENTS WARRANT INVESTIGATION AS TO POSSIBLE DEFECTS IN THIS BRAND AND LINE OF TIRE THAT COULD BE LIFE THREATENING. I HAD A TIRE BLOWOUT OF THE LEFT DRIVERS SIDE TIRE WHI... Read more
Incident date: May 1, 2018
THE LEATHER ON BOTH DRIVER AND PASSENGER SEATS HAVE FAILED AND SPLIT, DETERIORATED AND THE LEATHER ON THE ARMREST BETWEEN SEATS HAVE DETERIORATED.
Incident date: May 21, 2018
DEFECTIVE LCD/TOUCH SCREEN. WHILE DRIVING IN THE RAIN, THE TOUCHSCREEN DIGITIZER FAILED ON MY CAR. THE WINDOWS STARTED TO FOG UP AND I REALIZED SINCE THE TOUCHSCREEN FAILED, I HAD NO WAY TO DEFOG MY WINDSHIELD AND OTHER WINDOWS. BECAUSE I AM ONLY ABLE TO ACCESS THE FAN CONTROLS FOR BOTH HEAT AND AC, VIA THE TOUCHSCREEN. SO I HAD TO PULL OVER ON THE SPARSE EMERGENCY PULLOVERS ON I66-VA SEVERAL TIM... Read more
Incident date: May 21, 2018
DEFECTIVE LCD/TOUCH SCREEN. WHILE DRIVING IN THE RAIN, THE TOUCHSCREEN DIGITIZER FAILED ON MY CAR. THE WINDOWS STARTED TO FOG UP AND I REALIZED SINCE THE TOUCHSCREEN FAILED, I HAD NO WAY TO DEFOG MY WINDSHIELD AND OTHER WINDOWS. BECAUSE I AM ONLY ABLE TO ACCESS THE FAN CONTROLS FOR BOTH HEAT AND AC, VIA THE TOUCHSCREEN. SO I HAD TO PULL OVER ON THE SPARSE EMERGENCY PULLOVERS ON I66-VA SEVERAL TIM... Read more
Incident date: Jun 1, 2018
THE WHOLE DASH IS CRACK IN MORE THAN 8 PLACES.
Incident date: Jun 1, 2018
THE WHOLE DASH IS CRACK IN MORE THAN 8 PLACES.
Incident date: Mar 31, 2018
THE TOP OF THE DASH IS STICKY, ALMOST LIKE IT'S MELTING, CAUSING A SHINY GLARE TO REFLECT OFF THE BASH AND WINDSHIELD MAKING IT DIFFICULT TO SEE, ESPECIALLY IN DIRECT SUNLIGHT. IVE OWNED THE CAR SINCE 2010 AND IT'S STEADILY WORSENED OVERTIME. IT BECAME AN IMMEDIATE SAFETY CONCERN BACK IN MARCH AS THE WEATHER BECAME WARMER.
Incident date: Mar 31, 2018
THE TOP OF THE DASH IS STICKY, ALMOST LIKE IT'S MELTING, CAUSING A SHINY GLARE TO REFLECT OFF THE BASH AND WINDSHIELD MAKING IT DIFFICULT TO SEE, ESPECIALLY IN DIRECT SUNLIGHT. IVE OWNED THE CAR SINCE 2010 AND IT'S STEADILY WORSENED OVERTIME. IT BECAME AN IMMEDIATE SAFETY CONCERN BACK IN MARCH AS THE WEATHER BECAME WARMER.
Incident date: Nov 17, 2017
I PURCHASED THE NEW CAR IN SEPTEMBER 2017. ON NOVEMBER 17, 2017, AT APPROXIMATELY 1,500 MILES, AFTER THE CAR WAS SITTING IN THE GARAGE FOR 2 DAYS, IT WOULD NOT START--THE MESSAGE ON THE CONSOLE STATED "BRAKE POWER LOW STOP IN A SAFE PLACE." THE CAR WAS TOWED TO THE DEALER WHERE THE BRAKE POWER BOOSTER WAS REPLACED. ON FEBRUARY 3, 2018, AT APPROXIMATELY, 2,893 MILES THE SAME EVENT OCCURRED AFTER T... Read more
Incident date: May 31, 2018
THE RUBBER HOSE IN THE OIL LINE TO THE OIL COOLER FAILED, ALLOWING ALL ENGINE OIL TO QUICKLY LEAK OUT. IF THIS HAD HAPPENED AT FREEWAY SPEEDS, THE ENGINE WOULD HAVE SEIZED AND POWER STEERING AND POWER BRAKES WOULD HAVE BEEN INSTANTLY LOST... CREATING AN EXTREMELY DANGEROUS SITUATION. LUCKILY I WAS DRIVING ON SURFACE ROADS AT 25-35 MPH WHEN MINE FAILED LEXUS KNEW OF THIS PROBLEM AND ELIMINATED TH... Read more
LEXUS
HS 250 HYBRID
(2010) — SERVICE BRAKES
May 31, 2018
Incident date: Apr 19, 2018
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE ABS AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS N... Read more
Incident date: Sep 10, 2016
TL* THE CONTACT OWNS A 2016 LEXUS RX350. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LEXUS OF LAS VEGAS (6600 W. SAHARA AVE, LAS VEGAS, NV, 702-942-6600), BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERENCED TSB NUM... Read more
Incident date: Apr 11, 2018
I AM A BOONE NC POLICE OFFICER THAT INVESTIGATED A CRASH IN WHICH THE DRIVER AND EVIDENCE SUGGESTS THE FOLLOWING: THE DRIVER PRESS THE BRAKE PEDAL, THE BRAKING SYSTEM FAILED TO ENGAGE AND THE ACCELERATOR WENT TO 100%. THE LEXUS HIT EIGHT OTHER VEHICLES BEFORE TURNING ONTO ITS SIDE. THE DRIVER WAS SURE THAT HE WAS PRESSING THE BRAKE PEDAL ( HE IS ALSO AN AIRPLANE PILOT). OUR LOCAL NEWSPAPER DID... Read more
Crash
1 injured
Incident date: May 28, 2018
I BOUGHT THE CAR LAST MOMTH (MAY APRIL 2018), NOW THE MILEAGE IS JUST 490, AND THE CAR IS ALREADY LEANING TO THE RIGHT PASSENGER SIDE. THE FIRST ISSUE WITH THE CAR WAS IT WAS PULLING TO THE RIGHT WHEN YOU DRIVE IT AT A SPEED OF 30 - 40 MILES PER HOUR. I TOOK IT TO THE DEALERSHIP WESTSIDE LEXUS HOUSTON. AND THEY DID FIX IT. BUT THE LEANING TO THE RIGHT SIDE WAS NOT FIXED. THE SERVICE PERSONNEL SAID... Read more
Incident date: May 28, 2018
I BOUGHT THE CAR LAST MOMTH (MAY APRIL 2018), NOW THE MILEAGE IS JUST 490, AND THE CAR IS ALREADY LEANING TO THE RIGHT PASSENGER SIDE. THE FIRST ISSUE WITH THE CAR WAS IT WAS PULLING TO THE RIGHT WHEN YOU DRIVE IT AT A SPEED OF 30 - 40 MILES PER HOUR. I TOOK IT TO THE DEALERSHIP WESTSIDE LEXUS HOUSTON. AND THEY DID FIX IT. BUT THE LEANING TO THE RIGHT SIDE WAS NOT FIXED. THE SERVICE PERSONNEL SAID... Read more
Incident date: Mar 30, 2017
TL* THE CONTACT OWNS A 2016 LEXUS GX460. WHILE PULLING INTO A PARKING SPACE AT 3 MPH, THE ENGINE STARTED TO MAKE A LOUD ABNORMAL NOISE AND THE VEHICLE INADVERTENTLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO TWO PARKED VEHICLES BEFORE COMING TO A COMPLETE STOP. THE CONTACT SUSTAINED THUMB INJURIES THAT REQUIRED MEDICAL ATTENTIO... Read more
Crash
1 injured
Incident date: Mar 30, 2017
TL* THE CONTACT OWNS A 2016 LEXUS GX460. WHILE PULLING INTO A PARKING SPACE AT 3 MPH, THE ENGINE STARTED TO MAKE A LOUD ABNORMAL NOISE AND THE VEHICLE INADVERTENTLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO TWO PARKED VEHICLES BEFORE COMING TO A COMPLETE STOP. THE CONTACT SUSTAINED THUMB INJURIES THAT REQUIRED MEDICAL ATTENTIO... Read more
Crash
1 injured
Incident date: Sep 20, 2017
TL* THE CONTACT OWNED A 2007 LEXUS ES350. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER SUSTAINED A NECK INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN UNKNOWN TOWING GARAGE AND DEEMED DESTROYED. ... Read more
Crash
1 injured
Incident date: Aug 1, 2017
BAD SMELL COMING FROM THE HVAC. HAVE TAKEN I TO THE DELLER THREE TIMES FOR SAME PROBLEM AND THEY CANNOT FIX THE PROBLEM.
Incident date: Apr 23, 2018
I AM THE OWNER OF A LEXUS WHOSE ENGINE WIRES ARE SOY BASED. 4 WEEKS AGO MY CAR WAS TOTALLY "DEAD" AND I HAD IT TOWED TO THE DEALER WHO TOLD ME RODENTS ATE THE WIRES.THE COST TO REPAIR THE WIRES WAS $977.00 PLUS THE COST OF TOWING. THIS IS NEGLIGENCE ON THE PART OF LEXUS AND A HIGHWAY DANGER TO ALL.I FEEL IT IS THE RESPONSIBILITY OF YOUR ORGANIZATION TO RECALL ALL CARS THAT HAVE SOY BASED WIRES WHI... Read more
Incident date: May 28, 2018
THE CAR WAS DRIVING NORMALLY ALL DAY ON MAIN ROADS AROUND TOWN UNTIL THE STEERING WHEEL STARTED TO FEEL KIND OF LOOSE. THAN THE STEERING WHEEL BEGAN MAKING A WHINING NOISE WHILE TURNING AND SOMETIMES LOSE THE CENTER POSITION AND DRAG ONE WAY OR THE OTHER. IT SEEMS LIKE THE POWER STEERING WANTS TO GIVE UP BUT IT CATCHES ITSELF. BRAKING SEEMS FINE AND DRIVING AT LOW SPEEDS SEEMS OKAY UNTIL I GET UP ... Read more
Incident date: May 21, 2018
LEXUS IS VEHICLES ARE SUBJECT TO EXCESSIVE INNER TIRE WEAR. VEHICLES SERVICED AT LEXUS DEALERSHIP ARE NOT PROPERLY INSPECTED. EVEN AFTER PROVIDING PROPER MAINTENANCE BY THE DEALERSHIP SUCH AS TIRE ALIGNMENT. THE AGGRESSIVE CAMBER APPLIED THESE LEXUS VEHICLES CAN POSSIBLY CAUSE ACCIDENTS BECAUSE DIVERS ARE UNAWARE OF THE EXCESSIVE WEAR AND OFTEN TIMES ARE NOT TOLD ABOUT TIRE ISSUES AFTER TAKING THE... Read more
Incident date: May 10, 2018
WHILE DRIVING 50 MPH ON A BUSY ROAD IN MA THE CAR ABRUPTLY STALLED AND LOST POWER AND ABILITY TO CONTROL IT OTHER THAN WITH A GLIDE AND MANUAL STEERING TO PULL OFF THE ROADWAY AND OUT OF BUSY TRAFFIC, WHICH COULD HAVE BEEN DEADLY FOR BOTH OUR SON AND THE PEOPLE DRIVING AROUND HIM. UPON HAVING IT TOWED TO THE LEXUS DEALERSHIP, THEY INFORMED US THAT THE DASHBOARD SENSORS WERE INDICATING A FAULTY OIL... Read more
Incident date: May 10, 2018
WHILE DRIVING 50 MPH ON A BUSY ROAD IN MA THE CAR ABRUPTLY STALLED AND LOST POWER AND ABILITY TO CONTROL IT OTHER THAN WITH A GLIDE AND MANUAL STEERING TO PULL OFF THE ROADWAY AND OUT OF BUSY TRAFFIC, WHICH COULD HAVE BEEN DEADLY FOR BOTH OUR SON AND THE PEOPLE DRIVING AROUND HIM. UPON HAVING IT TOWED TO THE LEXUS DEALERSHIP, THEY INFORMED US THAT THE DASHBOARD SENSORS WERE INDICATING A FAULTY OIL... Read more
Incident date: May 10, 2018
WHILE DRIVING 50 MPH ON A BUSY ROAD IN MA THE CAR ABRUPTLY STALLED AND LOST POWER AND ABILITY TO CONTROL IT OTHER THAN WITH A GLIDE AND MANUAL STEERING TO PULL OFF THE ROADWAY AND OUT OF BUSY TRAFFIC, WHICH COULD HAVE BEEN DEADLY FOR BOTH OUR SON AND THE PEOPLE DRIVING AROUND HIM. UPON HAVING IT TOWED TO THE LEXUS DEALERSHIP, THEY INFORMED US THAT THE DASHBOARD SENSORS WERE INDICATING A FAULTY OIL... Read more
Incident date: May 25, 2018
THE DEALER SAID MY CAR HAVE NO RECALL IN TRY TO SALE ME A GAS CAP FOR 800 DOLLARS
Incident date: May 25, 2018
THE DEALER SAID MY CAR HAVE NO RECALL IN TRY TO SALE ME A GAS CAP FOR 800 DOLLARS
Incident date: May 25, 2018
THE DEALER SAID MY CAR HAVE NO RECALL IN TRY TO SALE ME A GAS CAP FOR 800 DOLLARS
Incident date: May 24, 2018
TL* THE CONTACT OWNS A 2017 LEXUS NX200T. WHILE DRIVING 10 MPH, THE REAR MIDDLE SEAT BELT FAILED. THE SEAT BELT BECAME TANGLED AROUND THE CONTACT'S CHILD'S NECK AND FAILED TO RETRACT. THE CONTACT STATED THAT THERE WAS NO QUICK RELEASE BUTTON OR METHOD TO MAKE THE SEAT BELT RETRACT. AS A RESULT, THE CONTACT HAD TO CUT THE BELT FROM AROUND HER SON'S NECK TO PREVENT HIM FROM CHOKING. THE CHILD WAS NO... Read more
Incident date: Mar 21, 2018
I WAS PARK AT STOP SIGN ON A CITY STREET WITH MY FOOT ON THE BRAKES NEXT THING I KNEW I WAS HITTING ANOTHER VEHICLE MY BRAKES UNINTENDED ACCELERATED AND MY BRAKES FAILED. I COULD NOT STOP THIS CAR FOR 2 BLOCKS, I TRIED TO PLACE IT IN PARK, AND ALSO TURN THE CAR OFF, THE CAR WOULD NOT STOP. I KEPT MY FOOT ON THE BRAKES BUT IT JUST ACCELERATED. I REPORTED IT TO LEXUS AND ACCORDING TO LEXUS AN INDE... Read more
Crash
Incident date: May 14, 2018
TL* THE CONTACT OWNS A 2013 LEXUS GS 350. THE CONTACT NOTICED AN INTERMITTENT FUEL LEAK IN THE REAR OF THE VEHICLE. IN ADDITION, THE STEERING WHEEL VEERED TO THE LEFT, AND THE SUSPENSION WAS UNSTABLE. WHILE OPERATING THE STEERING WHEEL, THE VEHICLE HESITATED AND SUDDENLY BRAKED WITHOUT WARNING. THE DEALER (LEXUS SANTA MONICA, 1501 SANTA MONICA BLVD, SANTA MONICA, CA 90404, (424) 231-6601) STATED ... Read more
Incident date: May 14, 2018
TL* THE CONTACT OWNS A 2013 LEXUS GS 350. THE CONTACT NOTICED AN INTERMITTENT FUEL LEAK IN THE REAR OF THE VEHICLE. IN ADDITION, THE STEERING WHEEL VEERED TO THE LEFT, AND THE SUSPENSION WAS UNSTABLE. WHILE OPERATING THE STEERING WHEEL, THE VEHICLE HESITATED AND SUDDENLY BRAKED WITHOUT WARNING. THE DEALER (LEXUS SANTA MONICA, 1501 SANTA MONICA BLVD, SANTA MONICA, CA 90404, (424) 231-6601) STATED ... Read more
Incident date: May 14, 2018
TL* THE CONTACT OWNS A 2013 LEXUS GS 350. THE CONTACT NOTICED AN INTERMITTENT FUEL LEAK IN THE REAR OF THE VEHICLE. IN ADDITION, THE STEERING WHEEL VEERED TO THE LEFT, AND THE SUSPENSION WAS UNSTABLE. WHILE OPERATING THE STEERING WHEEL, THE VEHICLE HESITATED AND SUDDENLY BRAKED WITHOUT WARNING. THE DEALER (LEXUS SANTA MONICA, 1501 SANTA MONICA BLVD, SANTA MONICA, CA 90404, (424) 231-6601) STATED ... Read more
Incident date: May 1, 2007
BOTH DOOR PANELS ON MY 2006 LEXUS IS 250 ARE MELTING AND PRODUCING THE STICK STICKY BLACK TAR LOOKING STUFF I GUESS IT'S FROM MELTING AND THE ODOR FROM THAT IS SOMETIMES SO STRONG WHEN I'M ON LONG RIDES THAT IT MAY GIVES ME HEADACHES MY DAUGHTER HAS BURNT HER ARM BECAUSE THE DOOR PANELS ARE SO HOT TO TOUCH AND MELTING AND THIS IS USUALLY ALL YEAR ROUND BECAUSE OF THE SUN HITTING IT.
1 injured
Incident date: Jan 25, 2018
ENGINE QUIT ON HIGHWAY AT 65 MPH COASTED OF SHOULDER OF ROAD. WRECKER DROPPED AT DEALER. THEY MIS DIAGNOSED A BAD COIL. APPROXIMATELY 6 HOURS LATER THE CAR QUIT IN SAME WAY AGAIN. ANOTHER REPAIR SHOP PROPERLY DIAGNOSED THE PROBLEM AS AN IGNITOR CONTROL MODULE. THE ORIGINAL REPAIR CO.COMMUNITY TOYOTA WILL NOT TAKE RESPONSIBILITY FOR THE UNSAFE CONDITION THEY PUT ME IN. TOYOTA COMPANY SAYS THEY HAV... Read more
Incident date: May 5, 2018
THE VEHICLE WAS APPROACHING A STOPLIGHT AND BEFORE COMING TO A COMPLETE STOP, SMOKE EMERGED FROM UNDERNEATH THE CAR. WITHIN A MINUTE THE CAR CAUGHT FIRE WHICH COMPLETELY BURNED THE ENGINE AND THE FIRE SPREAD INTO THE CABIN. PRIOR TO THIS INCIDENT, WE HAVE NEVER EXPERIENCED ANY MINOR OR MAJOR ISSUES WITH THE VEHICLE. THIS VEHICLE ALSO UNDERWENT REGULAR MAINTENANCE PRIOR TO INCIDENT.
Fire
Incident date: May 21, 2018
REPEATED ISSUES WITH FAULTY DOOR LOCK ACTUATORS ON LEXUS CT AND TOYOTA PRIUS MODELS, RESULTING IN UNLOCKED DOORS AT TIMES WHEN LOCKED WOULD BE DESIRED. IN THIS PARTICULAR LEXUS CT, THE FIRST DOOR LOCK ACTUATOR STOPPED WORKING AT 36,000 MILES EXACTLY; DRIVER'S DOOR. THE SECOND STOPPED WORKING AT 39,000 MILES; DRIVER-SIDE REAR DOOR. THE THIRD STOPPED WORKING AT 39,500 MILES; PASSENGER- SIDE REAR... Read more
Incident date: May 5, 2016
THE TRANSMISSION HAS THREE SETTINGS. IN ANY OF THEM, START UP OFTEN RESULTS IN ERRATIC SHIFTING, ROUGH ACCELERATION AND SOMETIMES ABRUPT LURCHING FORWARD. THIS HAS RESULTED IN ALARMING SHIFTING AND ACCELERATION. THE SHIFTING FROM ONE GEAR TO THE NEXR IS NOT SMOOTH NOR CONTRIBUTES TO SAFE START-UP IN MY OPINION - AND I AM OVER 80 AND HAVE DRIVEN MANY CARS AND TRUCKS - WORST SHIFTING IN MY EXPERIENC... Read more
Incident date: May 15, 2018
TAKATA RECALL EVERY TIME I DRIVE ON 60 AND ABOVE I SMELL GAS
Incident date: May 10, 2018
TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER'S SIDE TIRE FRACTURED AND THE CONTROL ARM ASSOCIATED WITH THE SUSPENSION ARM FRACTURED NEAR THE WHEEL BEARING. THE FRONT DRIVER'S SIDE WHEEL WAS PULLING THE VEHICLE TO THE LEFT INTO ONCOMING TRAFFIC. AS A RESULT, THE CONTACT STRUCK A CURB. AS THE CONTACT TURNED THE STEERING WHEEL TO THE RIGHT, THE VEHICLE... Read more
Crash
1 injured
Incident date: May 10, 2018
TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER'S SIDE TIRE FRACTURED AND THE CONTROL ARM ASSOCIATED WITH THE SUSPENSION ARM FRACTURED NEAR THE WHEEL BEARING. THE FRONT DRIVER'S SIDE WHEEL WAS PULLING THE VEHICLE TO THE LEFT INTO ONCOMING TRAFFIC. AS A RESULT, THE CONTACT STRUCK A CURB. AS THE CONTACT TURNED THE STEERING WHEEL TO THE RIGHT, THE VEHICLE... Read more
Crash
1 injured
Incident date: Jan 20, 2018
2013 LEXUS LS460. CONSUMER WRITES IN REGARDS TO BRAKE FAILURE WHICH RESULTED IN AN ACCIDENT. *LD THE CONSUMER STATED UPON ATTEMPTING TO PARK, THE BRAKE PEDAL WAS RELEASED AND THE VEHICLE SUDDENLY LUNGED FORWARD. APPLYING THE BRAKES DID NOT STOP THE VEHICLE. THE VEHICLE WAS PUT IN NEUTRAL THEN REVERSE. THE AIRBAGS DID NOT DEPLOY. THE VEHICLE CRASHED INTO A WALL. THE MANUFACTURER WAS NOTIFIED AND... Read more
Crash
Incident date: Apr 20, 2018
MY COMPLAINT IS NOT ABOUT THE AIRBAG BUT RATHER ABOUT THE DASHBOARD PROTECTING THE AIRBAG! LEXUS IS AWARE OF CRACKING DASHBOARDS IN THE RX SINCE THEY ISSUED AN EXTENDED WARRANTY TO REPLACE THESE DASHBOARDS THAT EXPIRED 05/31/2017! MY DASHBOARD DID NOT START CRACKING UNTIL APRIL 2018 AND HAS NOW STARTED CRACKING IN 5 DIFFERENT LOCATIONS IN JUST THE LAST MONTH, THREE OF WHICH ARE IN PROXIMITY TO THE... Read more
Incident date: Apr 20, 2018
MY COMPLAINT IS NOT ABOUT THE AIRBAG BUT RATHER ABOUT THE DASHBOARD PROTECTING THE AIRBAG! LEXUS IS AWARE OF CRACKING DASHBOARDS IN THE RX SINCE THEY ISSUED AN EXTENDED WARRANTY TO REPLACE THESE DASHBOARDS THAT EXPIRED 05/31/2017! MY DASHBOARD DID NOT START CRACKING UNTIL APRIL 2018 AND HAS NOW STARTED CRACKING IN 5 DIFFERENT LOCATIONS IN JUST THE LAST MONTH, THREE OF WHICH ARE IN PROXIMITY TO THE... Read more
Incident date: May 6, 2018
TL* THE CONTACT OWNS A 2008 LEXUS LS460. THE CONTACT STATED THAT VARIOUS WARNING INDICATORS AND GAUGES ILLUMINATED ON THE INSTRUMENT CLUSTER AND DISPLAY PANEL. THE DEALER (LEXUS OF PALM BEACH, 5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417, (561) 291-6004) INSPECTED THE VEHICLE, CLEARED THE CODES, AND INDICATED THAT THE BRAKE ACTUATOR ASSEMBLY NEEDED TO BE REPLACED. THE DEALER AND THE MANUFACTURE... Read more
Incident date: Jan 8, 2018
TAKATA RECALL , STICKY DASH BOARD AND DOOR PANELS THE STICKY DASHBOARD IS CAUSING LOTS OF GLARE THAT IS A SAFETY CONCERN AND FUMES