Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Dec 31, 1969
Navigation/Screen is black, can’t control heat/AC/defrost or see audio/nav, any safety concerns (fogging, distractions, etc.). Tire sensor on, due to sensor failure. Caused me to pull off the road. No way of actually being notified of a tire pressure safety issue.
Incident date: Nov 21, 2025
I've been having engine & engine cooling problems also fuel system how many car starting up etc.I've been having this problem around July
Incident date: Nov 21, 2025
The contact owns a 2018 Lexus NX300. The contact stated while driving at approximately 70 MPH, the message "Check Oil" and the Master Warning Light was flashing on the instrument cluster. The contact stated that the vehicle stalled. The contact was able to restart the vehicle; however, the vehicle stalled several times and failed to exceed 40 MPH while driving to the dealer. The contact stated tha... Read more
Incident date: Sep 7, 2025
On or about 1/16/2025 I started to have issues battery would get display on the display screen it said to turn off ignition or draw Cato conserve battery and on the ford a] it said all or some options would be disabled to save battery and also the vehicle would shudder upon slow acceleration going forward straightforward I took it to the for inspection and they said it was OK. On 11/19 -2025
Incident date: Sep 7, 2025
My vehicle caught fire a few days after being repaired by a licensed repair shop in California.
The repair was performed by: Brodie's Tire & Automotive
Address: 1276 Petaluma Blvd N, Petaluma, CA 94952
Phone: [XXX] After the fire, the repair shop admitted in writing that: • The intake manifold melted after the fire
• The engine became “not repairable”
• The fire occurred short... Read more
Fire
Incident date: Sep 7, 2025
My vehicle caught fire a few days after being repaired by a licensed repair shop in California.
The repair was performed by: Brodie's Tire & Automotive
Address: 1276 Petaluma Blvd N, Petaluma, CA 94952
Phone: [XXX] After the fire, the repair shop admitted in writing that: • The intake manifold melted after the fire
• The engine became “not repairable”
• The fire occurred short... Read more
Fire
Incident date: Mar 15, 2024
Purchased the vehicle approximately 45 days ago. Has driven fine with no problems. Randomly had a hard down shift and when I went to leave my destination put the vehicle in reverse and it would not go. The vehicle would not move in drive and when put in neutral it was still not even able to be pushed. Had it towed to the nearest ford dealership, they diagnosed that there were metal shavings in the... Read more
Incident date: Mar 15, 2024
The recall Toyota did for the rear back up camera. This has been a known issue as far back as 2014. My camera/screen is off more than it is operable.
Incident date: Mar 15, 2024
The recall Toyota did for the rear back up camera. This has been a known issue as far back as 2014. My camera/screen is off more than it is operable.
Incident date: Nov 3, 2025
The check engine light came on and took in to have checked and am told I need a whole new engine. When Kia is contacted they are saying that they do not honor 100,000 mile warranty as I am not the first owner. I would like this to be honored because it is ridiculous that an engine would fail this soon. I have kept up on all oil changes and services since I have owned the vehicle
Incident date: Nov 3, 2025
Pre Collision System light on dash, abs lights, traction lights etc Error Code C1391which requires a Brake Booster pump AND a Brake booster pump kit due to a MALFUNCTION which should be manufacturers responsibility. They launched a customer support program for a very short period (you had to have the error during this short time) and EXCLUDED all HS250h from the Secondary Coverage period by no... Read more
Incident date: Oct 15, 2025
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ... Read more
Incident date: Oct 15, 2025
I've owned my 2014 Lexus IS 250 for over 10 years. I've almost always kept my car covered in a garage at work and at home, and I've never had a problem with the dashboard until now. Just last month (October 2025), my dashboard started melting and getting extremely shiny and sticky during the day - so much so that I can't see out my front windshield because of the glare from the shiny dashboard, ma... Read more
Incident date: Oct 15, 2025
I've owned my 2014 Lexus IS 250 for over 10 years. I've almost always kept my car covered in a garage at work and at home, and I've never had a problem with the dashboard until now. Just last month (October 2025), my dashboard started melting and getting extremely shiny and sticky during the day - so much so that I can't see out my front windshield because of the glare from the shiny dashboard, ma... Read more
Incident date: Jun 20, 2019
we have consistently experienced engine rough-idle issues.
Incident date: Aug 23, 2025
I was driving for less than 5 minutes when my sunroof exploded and shattered out of nowhere. My safety was put at risk for several reasons - 1) it sounded like a gun shot had come at me while I was operating the vehicle which was extremely startling. 2) Glass could have shattered all over me and affected my sight on the road. 3) I had to pull over on a busy road not knowing where glass was in my c... Read more
Incident date: Nov 17, 2025
Somehow the sun shade for the sun roof has started sagging. It’s like it suddenly popped out of its tracks and it can block the rear view which is very unsafe
Incident date: Nov 7, 2025
This is the 3rd catastrophic engine failure since purchasing this new vehicle from the dealership, the vehicle is currently at the dealership and is available for inspection. The latest diagnostic report has been attached from the dealership for reference. My safety and the safety of others was at risk with each occurrence. The 1st occurred on the interstate when a lifter rod bent causing loss of ... Read more
Incident date: Aug 27, 2025
My check engine light came on. So I decided to get a code reading from auto zone. Once code scan I received error code p0303. I then decided to replace all coils and spark plugs, then the check engine light goes out for a couple of days. I decided to take to a local shop they tell me a hose was loose and if the check engine light comes back bring it back…. I thought to myself that's why I cam... Read more
Incident date: Nov 1, 2025
In October 23, 2025 I started to notice a fuel smell while I was driving the vehicle. The smell of fuel seemed more strong while I had the air conditioning running.I would shut off the AC and put the windows down. There was no leaks of fuel on the ground or close to the motor. No check engine light or messages was displayed on dash at anytime. My concern was that I’m constantly driving my small ... Read more
Incident date: Nov 1, 2025
I have a 2022 Lexus RX350 F Sport. There are many complaints for this problem with this era of Lexus that happen daily. When pulling out into traffic the vehicle stutters or hesitates; this could cause a serious accident with injuries or death. I think it is a problem with the transmission shift programming. In an attempt to be fuel efficient, Lexus created a serious safety problem in my... Read more
Incident date: Nov 1, 2025
I have a 2022 Lexus RX350 F Sport. There are many complaints for this problem with this era of Lexus that happen daily. When pulling out into traffic the vehicle stutters or hesitates; this could cause a serious accident with injuries or death. I think it is a problem with the transmission shift programming. In an attempt to be fuel efficient, Lexus created a serious safety problem in my... Read more
Incident date: Nov 1, 2025
The contact owns a 2021 Honda Passport. The contact stated that while depressing the accelerator pedal, there was an abnormal sound coming from the vehicle. In addition, the vehicle vibrated abnormally and drove roughly. No warning light was illuminated. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The vehicle was taken to the dealer, where it was diagnosed,... Read more
Incident date: Nov 6, 2025
"The vehicle has developed a recurring ticking/knocking noise in the engine, worsening under acceleration, accompanied by excessive oil consumption. This is a repeat issue after a warranty repair on June 6, 2022, where all 8 lifters on the right bank were replaced due to AFM/DFM lifter failure. I believe the current problem is caused by metal debris from the initial failure scoring cylinder walls,... Read more
Incident date: Nov 11, 2025
The contact owns a 2018 GMC Canyon. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manu... Read more
Incident date: Nov 11, 2025
I entered then attempted to start my Lexus on November 11, 2025. The car would not start - the dashboard lights fleshed briefly, then the car was completely dead. There was not a light on anywhere. The doors would not open and the windows would not roll down. I was trapped. fortunately I had my cell phone so I was able to call my wife who was inside of our house. She could not open the door ... Read more
Incident date: Nov 11, 2025
On October 21, 2025, with only 4,197 miles on my Yukon, the vehicle suddenly died while in drive in a parking lot. The vehicle would not restart or shift into neutral. I contacted OnStar, who arranged for the vehicle to be towed to the nearest GMC dealership. Since that date, the vehicle has remained at the dealership and has been diagnosed as needing a complete engine replacement due to metal sh... Read more
Incident date: Nov 11, 2025
I was driving and my car has a certain jerking motion to it, as I tried to break and accelerate the car wasn’t able to stop or move properly. As a result I rear ended the car in front of me. In addition to that my airbag wouldn’t go off after the accident so it seems like there was a malfunction. Lexus always assured me that all system ran well and that there was nothing wrong with the car. I ... Read more
Crash
Incident date: Nov 11, 2025
I was driving and my car has a certain jerking motion to it, as I tried to break and accelerate the car wasn’t able to stop or move properly. As a result I rear ended the car in front of me. In addition to that my airbag wouldn’t go off after the accident so it seems like there was a malfunction. Lexus always assured me that all system ran well and that there was nothing wrong with the car. I ... Read more
Crash
Incident date: May 22, 2025
The contact owns a 2016 Mercedes-Benz C300. The contact stated that there was a gasoline odor inside and outside the vehicle on several occasions, while driving at various speeds and while parked. The contact stated that the vehicle failed to accelerate as needed. The contact stated that there was no warning light illuminated, the fuel consumption increased, with the fuel gauge lowered more quickl... Read more
Incident date: May 22, 2025
During heavy wind driven rain the front sensors start to show errors on the screen. These errors cause the the advance safety systems and parking sensors to deactivate. The warnings state to clean the sensors. Sometimes stopping the vehicle and turning off and on the ignition seems to resent but it does happen again. Usually this takes about 30 minutes of heavy rain to cause the. All other functio... Read more
Incident date: May 22, 2025
During heavy wind driven rain the front sensors start to show errors on the screen. These errors cause the the advance safety systems and parking sensors to deactivate. The warnings state to clean the sensors. Sometimes stopping the vehicle and turning off and on the ignition seems to resent but it does happen again. Usually this takes about 30 minutes of heavy rain to cause the. All other functio... Read more
Incident date: Nov 5, 2025
GM 6.2 engine recently tested for the national recall regarding valve and lifter issues. Recall was cleared as ok, but they found burnt cylinders in multiple areas within the engines. Several issues are still occurring with this engine, and I think most are related to the recall effort. 1. Engine will use oil at an abnormal pace when towing anything heavy. Recently used an additional 2 quarts of... Read more
Incident date: Nov 7, 2025
The contact owns a 2022 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle w... Read more
Incident date: Nov 7, 2025
Driver side headlights and high beam have gone dim, reduced to a yellow haze. This creates a hazard by reducing visibility when driving. This increases risk of accidents due to dimly let roadway. I have had the lens professional cleaned and there is no oxidation which may reduce light output. I have checked the headlight alignment and it is good.
Incident date: Nov 30, 2022
Rear-view camera is not working while in reverse. When backing up, it doesn't show anything but a blank screen. Says it is unavailable. I had a mechanic run a diagnostic on it and it showed the camera was faulty.
Incident date: Nov 8, 2025
Transmission failed at 143,000 miles. Initially vehicle lost acceleration and would not go over 60mph. Then vehicle would not go into drive, and instead rolled backwards. Vehicle was towed to dealership where they provided a report saying it needed a new transmission that would cost $9,000. No warning lights were ever present on vehicle, it just stopped operating.
Incident date: Nov 8, 2025
The moonroof spontaneously shattered while driving on the freeway at night. This limit the speed to less than 20 mph since the moonroof continued to shatter at a higher speed.
Incident date: Nov 7, 2025
On January 6, 2025, Countryside CDJR in Georgia performed internal engine repairs on my 2019 Dodge Charger R/T, including lifter and internal engine work. Only months later, the engine suffered a catastrophic failure while driving. The vehicle became disabled and had to be towed. This raises serious concerns of improper repair or a safety-related engine defect. The dealership denies responsibilit... Read more
Incident date: Nov 7, 2025
I have a 2024 Lexus GX 550 Overtrail with about 4,500 miles on it bought in December 2024. I went to start it this afternoon and I got a message saying "Low Steering Power". All the electrical things on the car seemed to be working: lights, dash lit up, courtesy lights, all the screens, etc. It just wouldn't turn over. I shut the car off and gave it a minute or two then tried again. Nothing. ... Read more
Incident date: Mar 15, 2025
Complete engine failure with vehicle only having 79615 miles on the vehicle. Vehicle was inspected by authorized Cadillac dealership and it was determined that the crank shaft/connecting rod had failed causing the engine to be replaced. Dealership communicated that issue was consistent with issue with known GM recall however vehicle was not covered under current recalled vin numbers at the time ... Read more
Incident date: Nov 4, 2025
Odometer Fraud. The contact purchased a 2014 Toyota Sienna. The contact stated that upon taking the vehicle to a dealer for an oil change, it was discovered through the Carfax report that there was a mileage discrepancy. The vehicle was a private sale through Facebook Market Place. At the time of purchase, the vehicle mileage was 146,000, but upon retrieving the Carfax report, the contact discover... Read more
Incident date: Apr 1, 2024
The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. In addition, the contact stated there was condensation coming out of the exhaust pipes. The contact was stopped by another driver and was informed that the condensation com... Read more
Incident date: Apr 1, 2024
I have the exact same issue as this person https://www.clublexus.com/forums/tx-models-2024-present/1025518-new-problems-with-3rd-row-seats.html When I fold the 3rd row seat it leaves a bump under a loose cloth cover. If I remove the cover I see that a plastic attachment linking the spare wheel well to both sides of the trunk is bent. Lexus says that to replace it I need to replace the whole unit ... Read more
Incident date: Mar 8, 2025
Parking brake on the jeep automatically engaged while driving. Had vehicle towed to dealership where a new parking brake switch was installed and programed and told it was ready to go. Picked it up and it did the same thing again and turned on the auto start stop light. Took it back to the dealership and they said water had gotten into the back area and corroded the parking brake module and the... Read more
Incident date: May 1, 2025
While driving the "Service Power Steering" light came on. Made it very difficult to pull to the side of the road because the steering was very stiff
Incident date: Nov 4, 2025
The contact owns a 2017 Hyundai Sonata. The contact stated that the engine was consuming an excessive amount of engine oil. Upon inspection, the contact noticed that the engine oil level was low after an oil change. The contact stated that three quarts of engine oil were added every two to three weeks. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufact... Read more
Incident date: Nov 4, 2025
The contact owns a 2023 Lexus ES 300. The contact stated that upon coasting into a parking space, the contact tapped the brake pedal; however, the vehicle independently accelerated. In an effort to avoid hitting the building, the contact steered the vehicle to the left, away from the building; as a result, the contact drove into some hedges. The contact's foot was on the brake pedal throughout the... Read more
Crash
Incident date: Sep 22, 2025
The contact owns a 2024 Lexus TX. The contact stated that while driving at 41 MPH, a vehicle ran a stop sign while distracted and hit the contact's vehicle. The contact was able to swerve and avoid a head-on collision. The contact's vehicle was struck on the right driver's side toward the rear bumper. The vehicle was pushed off the road, where it came to a stop. The driver-side and passenger-side ... Read more
Crash
1 injured
Incident date: Nov 3, 2025
The contact owns a 2022 GMC Yukon. The contact stated that while driving approximately 55 MPH with her family inside the vehicle, there was an abnormal tapping sound coming from the engine compartment, with the traction control and Forward Collision Avoidance warning lights illuminated. Additionally, the "Service ESC", "Forward Collision Avoidance System Unavailable", and "Service Traction Control... Read more