Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Jan 1, 2025
I am experiencing rearview camera issues - Ford to recall 1.74 million vehicles in US over rearview camera issue, NHTSA but everytime an article or alert is issued I check my vin # & not included in recall; but definitely my rear camera is defective.
Incident date: Jan 2, 2026
The contact owns a 2018 Ram 2500. The contact stated while operating the vehicle, the instrument cluster intermittently displayed “Service Electronic Stability Control (ESC)” and “Service ABS”. Additionally, the “Service Electronic Module” was displayed. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall... Read more
Incident date: Jan 2, 2026
The contact owns a 2023 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Jan 2, 2026
fuel supply line from fuel tank at the engine is leaking on top of the valve cover causing a fire hazzard. The part is not available from the dealership as they said it is on national backorder this line is not damaged in any way and should not be leaking. This needs to be a recall and not the responibility of the customer. The part number from the dealer is LR140080
Incident date: Feb 15, 2026
What happened? While driving my 2025 Honda Odyssey, the engine failed to restart during an Auto Idle Stop event at a 4-way stop/intersection. When releasing the brake to take my right-of-way, the engine stalled completely. The vehicle became immobilized, the power steering went heavy/stiff, and the brake pedal became difficult to depress. I had to manually cycle the ignition by shifting to "Park" ... Read more
Incident date: Feb 3, 2026
"My 2019 Honda CR-V experienced a 'False Positive' trigger of the Collision Mitigation Braking System (CMBS) while driving over a metal road grate. The vehicle applied hard, emergency-level braking without any actual obstacle in the path of travel. I am aware of the active NHTSA investigation EA24003 regarding this issue. I have taken the vehicle to a dealer, but they were unable to replicate the ... Read more
Incident date: Nov 6, 2025
When vehicle is subject to hot climates, the media hub will cease to work removing access to phone navigation programs. This can happen mid-drive and cause un-needed distraction. This issue has been ongoing and has been reported to the dealership. The media hub has been replaced also, but the issue continues to happen.
Incident date: Feb 23, 2026
Powertrain/engine performance (acceleration control): vehicle struggles to accelerate when pressing the gas. Transmission / drivetrain (gear engagement / shift control): vehicle drops from Reverse into Neutral without driver input (unintended gear disengagement). Water intrusion: ongoing water intrusion, power tailgate was already replaced due to water erosion, when it rains or snows water gets in... Read more
Incident date: Feb 5, 2026
Very unusual and excessive rear brake pads and rotor decay, I was asked by dealership to replace brake pads and rotor just at 22000 miles, and then after replacing again they are asking to replace just after another 19000 miles. And the automatic brake sometimes gets scary, get too close to the front vehicle without reducing speed while driving in cruise control mode.
Incident date: Feb 5, 2026
Very unusual and excessive rear brake pads and rotor decay, I was asked by dealership to replace brake pads and rotor just at 22000 miles, and then after replacing again they are asking to replace just after another 19000 miles. And the automatic brake sometimes gets scary, get too close to the front vehicle without reducing speed while driving in cruise control mode.
Incident date: Oct 1, 2025
The contact owns a 2021 BMW 430I. The contact stated that the front driver’s side seat belt chest strap was shredded. The contact was concerned that the seat belt would not safely secure the driver in a crash. The contact stated that the shredded seat belt strap might have been caused by the seat belt strap touching the seat belt retractor while pulling the seat belt buckle up. The vehicle was t... Read more
Incident date: Feb 3, 2026
Check electric vehicle system light came on and power slowly diminished which meant the car was unable to sustain highway speeds. Had to be towed to dealership.
Incident date: Feb 13, 2026
1. Instrument panel failure, can’t see speed, fuel, mileage. Blind spot warning does not work, lane assistance does not work. This issue was not solved by recall related to software update. 2. Unsafe to drive with no way to see speed, blind spot warning failure, can’t tell if blinker is on or how much gas is in car. 3. Dealer reproduced. It’s not a sporadic issue, the panel does not turn o... Read more
Incident date: Jan 26, 2026
I am reporting a safety concern involving BMW and Toyota Supra vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component responsible for regulating oil pressure. Field failures are increasingly being reported in which this interna... Read more
Incident date: Feb 20, 2026
Subject: Formal Complaint and Request for Escalation – 2024 Jeep Grand Cherokee 4xe Trailhawk – VIN [XXX] Good Day, I am formally requesting an immediate engineering review and reconsideration of the denial of warranty coverage for my 2024 Jeep Grand Cherokee 4xe Trailhawk, VIN #[XXX], currently with approximately 3,012 miles. I believe a serious error and injustice has occurred regarding t... Read more
Incident date: Dec 16, 2025
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the vehicle drove over a pothole, and an abnormal sound was coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed that the ball joint on the front upper control arm had failed. The vehicle was repaired. The contact stated ... Read more
Incident date: Feb 26, 2026
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was previously taken to a local dealer, and the transmission was replaced; however, while driving at an undisclosed speed, the vehicle was shaking abnormally while the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to another local dealer, where it was diagnosed and it was determined ... Read more
Incident date: Feb 26, 2026
The paint is flaking all areas surrounding the rear windshield which will cause rust damage and may lead to rear windshield needing to be replaced
Incident date: Feb 26, 2026
I am filing this complaint regarding a serious safety issue with my 2018 Honda CR-V. The vehicle is experiencing repeated and unpredictable malfunctions involving the dashboard display, warning systems, and automatic braking features while the vehicle is in motion. While driving at normal speeds, the vehicle has braked on its own with no obstacle, vehicle, pedestrian, or hazard present in front o... Read more
Incident date: Feb 22, 2026
My HCU is out and constantly dinging at me for no traction control and ABS. I know this is recalled and I have been waiting over a year and FCA still doesn't appear to have a remedy for this.
Incident date: Feb 22, 2026
There is a leak somewhere in the truck. This leak is causing the carpet to retain and moisture and get caught between the floor mats causing a mildew and moisture smell.
Incident date: Feb 1, 2018
Was driving home on the parkway and the headlights shut off on their own had to call for roadside assistance to get my vehicle home they will work on dim but brights will not work and if I drive for more than an hour and a half they will not work at all the speed sensor keeps going bad after having it replaced multiple times
Incident date: Jan 31, 2026
Make: Toyota Model: Corolla (likely hatchback/sedan) Year: 2026 VIN: [XXX] Mileage at Incident: 80 Date of Purchase: February 17, 2026 Date of Incident: February 19, 2026 Description of Defect: While moving slowly in reverse on dry pavement (no throttle, no sharp steering, no brake misuse), the vehicle suddenly spun out of control—yaw/skid like rear wheels lost grip or stability control malfunc... Read more
Crash
Incident date: Jan 31, 2026
I was driving on a highway on my way home from work. Thank god there was not a lot of traffic because my truck just shut off lost all power, then I received a message on the dash to put on neutral and restart. I tried multiple times to turn it back on. It never turned on and had to get it towed to nearest dealership. It took them a week to inform that the engine locked up even though I tried to ta... Read more
Incident date: Jan 2, 2026
My passenger headlight low beam went out. And it is a widely known problem with the 2020 year.
Incident date: Feb 8, 2024
One of the original OEM tires (Pirelli Scorpion MS KS NCS XL - 245/45R21) had the acoustic dampening foam on the inside of the tire fall apart. Dealership indicated that there was 'no impact damage or modifications found with the tire during inspection; meaning this was likely a manufacturing defect due to adhesion issue. Despite the problem and the fact that this tire has less than 12K miles on... Read more
Incident date: Feb 8, 2024
Engine needs to be replaced or rebuilt Also the fuel pump power control nodule failed
Incident date: Feb 8, 2024
Engine needs to be replaced or rebuilt Also the fuel pump power control nodule failed
Incident date: Feb 19, 2026
The contact owns a 2019 Subaru Outback. The contact stated that while driving approximately 45 MPH, the accelerator pedal was depressed, and the vehicle hesitated and almost stalled. The failure was intermittent but caused the vehicle to stall on several occasions. The check engine warning light and the low oil pressure warning lights recently illuminated. The vehicle was taken to a local dealer, ... Read more
Incident date: Feb 6, 2026
See attached document for complaint.
Incident date: Feb 6, 2026
Vehicle: 2025 Honda CRV HYBRID SPORTS TOURING VIN: [XXX] The vehicle is subject to an active recall involving the high-pressure fuel pump, which may leak fuel and create a fire hazard. Dispute prior dealer inspections, the during cold starts, abnormal ticking/ knocking noise from the high-pressure fuel pump area. The recall repair was not completed, and the defect remain unresolved. I'm conc... Read more
Incident date: Feb 6, 2026
Vehicle: 2025 Honda CRV HYBRID SPORTS TOURING VIN: [XXX] The vehicle is subject to an active recall involving the high-pressure fuel pump, which may leak fuel and create a fire hazard. Dispute prior dealer inspections, the during cold starts, abnormal ticking/ knocking noise from the high-pressure fuel pump area. The recall repair was not completed, and the defect remain unresolved. I'm conc... Read more
Incident date: Dec 1, 2024
My car exhibited a random loss of power which led to dangerous driving conditions. At times, when I wanted to accelerate to pass a vehicle on a two lane highway, I would enter the left lane to pass a vehicle and had zero acceleration which left me in a vulnerable position relative to oncoming traffic. Other times, the vehicle would not accelerate from a stop, rev to high RPMs and not shift out of ... Read more
Incident date: Feb 16, 2026
"(NHTSA Recall 22V-681): Affects 2020 - 2023 Titan ...trucks, Where the vehicle may not stay in park, increasing crash risk. Owners are advised to use the parking brake every time they park'" I brought my Nissan Titan to Wallace Nissan in Stuart, Florida because I have had the Titan roll down my driveway when the parking pawl did not engage. I pulled into my driveway and placed the vehic... Read more
Incident date: Aug 8, 2025
Vehicle: 2012 Range Rover Sport Supercharged (VIN: [XXX] ) Recall Campaign: N623 / NHTSA 21V635 Incident Description: In October 2025 I had a recall repair done at Land Rover Annapolis. I picked up my vehicle from Land Rover Annapolis after the N623 Fuel Outlet Flange Recall was performed. Immediately after service, while driving in a live lane of traffic, the vehicle unexpectedly stalled, re... Read more
Incident date: Feb 3, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not exper... Read more
Incident date: Feb 7, 2026
Clicking noises when turning. Dealership no longer fixing (fixed passenger side, driver side still unrepaired). Front end collision breaking happening at random, causing unsafe breaking in the middle of the road. Also frequently happening when releasing break at stop light, narrowly avoiding multiple rear end collisions due to breaks being slammed on by vehicle collision system. Now with high volt... Read more
Incident date: Feb 7, 2026
Clicking noises when turning. Dealership no longer fixing (fixed passenger side, driver side still unrepaired). Front end collision breaking happening at random, causing unsafe breaking in the middle of the road. Also frequently happening when releasing break at stop light, narrowly avoiding multiple rear end collisions due to breaks being slammed on by vehicle collision system. Now with high volt... Read more
Incident date: Feb 7, 2026
2014 Nissan Rogue Door Actuator malfunction. Driver door will not unlock to get in, whether using a fob or actual key and will not open to get out. Getting in and out of car in an emergency is imperative. It has not been inspected by anyone. There were no warning lights to indicate.
Incident date: Feb 10, 2026
While on even a slight hill, sometimes the car rolls back if I am not moving forward. For example, if ai am stopped at a red light, the car will roll backwards (instead of not moving or going forward). It’s an automatic transmission so this should not occur. I.e. the transmission is already starting to go out b4 35k miles. There are also instances of one wheel “dragging” or delayed propuls... Read more
Incident date: Feb 10, 2026
If headlights are in auto position or were on prior to car starting (I.e. they were left in on position last time car was on), the headlights sometimes do not turn on even though the headlight icon is illuminated. Basically, headlights sometimes say they are on even though they are not.
Incident date: Feb 10, 2026
Sometimes when I am backing up, the rear backup camera will go dark, switch to something random (such as music screen) or freeze (I.e. it shows a clear path behind me while backing up but the screen is just frozen). This is a significant safety issue because if someone is relying on a backup camera to maneuver, and a kid walks behind the car, the driver would not notice the kid if the screen fro... Read more
Incident date: Jan 2, 2026
I have 22 recalls in my Jerry app and also on here. Have problems when first starting up and shifting just got from a dealer in Ohio. Maybe a year and a half ago my name is Tracy Harney my address is 702 Inverness place ft thomas Ky 41075 also my air bag light is on and my headlights are not very visible at nite wondering if all recalls on vehicle were fixed. Or still open. 8599076824. Leave messa... Read more
Incident date: Mar 1, 2021
Shortly after purchasing my 2017 enclave premium around 60000 I noticed a problem that felt like vehicle's tires were skipping when making sharp turns. Upon my own extensive research (as I didn’t have time money and couldn’t go won’t vehicle) discovered a clutch pack needed replaced. This is after replacing the battery and brakes nit even a month after buying. Later after taking it for an... Read more
Incident date: Dec 1, 2025
Engine is sucking the life out of this vehicle meaning it is consuming more than normal oil. Oil consumption, I had the testing done. and Hyundai has done nothing about fixing the issues Well I am the second owner of this vehicle and it should be laws in place for the second owners of a vehicle. The first owner was keeping up on the maintenance of the vehicle so have I. I also have white smoke com... Read more
Incident date: Nov 3, 2025
The automatic forward collision warning slammed on the breaks whe. There were no other vehicles or obstacles in the road
Incident date: Feb 8, 2026
The contact owns a 2009 Ram 1500. The contact stated that upon purchasing the vehicle, it was discovered that there were two open recalls on the VIN, NHTSA Campaign Number: 13V038000 (Power Train) and 17V821000 (Power Train). The contact scheduled an appointment with a dealer, and the vehicle was repaired under the recall. Upon picking the vehicle and exiting the parking lot, the contact heard an ... Read more
Incident date: Dec 31, 2025
Vehicle was purchased new on 5/17/2024. On January 16, 2026 the vehicle was brought into a Honda dealership because of 2 lingering issues. 1) It had low power while driving uphill on the freeway. When driving the vehicle from the Bay Area to Reno, the vehicle was unable to keep up with the flow of traffic travelling at the speed limit. Vehicles behind us were agitated. We did not know if thi... Read more
Incident date: Feb 10, 2026
At approximately 5:50 PM on Feb 12, 2026, a collision occurred while the vehicle was under the control of "Full Self-Driving (Supervised)." While parked in a commercial lot, I engaged FSD to initiate a route home. A stationary semi-truck was positioned behind my vehicle. Upon engagement, the FSD system failed to detect the presence of the stationary truck. The vehicle initiated a rearward/lateral ... Read more
Crash
Incident date: Dec 31, 2025
Vehicle was purchased new on 5/17/2024. On January 16, 2026 the vehicle was brought into a Honda dealership because of 2 lingering issues. 1) It had low power while driving uphill on the freeway. When driving the vehicle from the Bay Area to Reno, the vehicle was unable to keep up with the flow of traffic travelling at the speed limit. Vehicles behind us were agitated. We did not know if thi... Read more