Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
LEXUS
HS 250 HYBRID
(2010) — UNKNOWN OR OTHER
Jul 18, 2018
Incident date: Jul 13, 2018
THE PASSENGER AND DRIVERS SIDE MIRRORS BOTH FAILED WITHIN A YEAR OF EACH OTHER. BOTH MIRRORS BEGAN TO MOVE EXCESSIVELY WHILE DRIVING, RENDERING THEM USELESS. BOTH MIRRORS ARE CAPABLE OF BEING MANUALLY FOLDED, THE MECHANISM THAT HOLDS THEM FIRM WHILE CAR IS IN MOTION BROKE.
Incident date: Jul 18, 2018
TODAY WHILE DRIVING MY IS 350 ON THE INTERSTATE, IT LOST COMPRESSION QUICKLY AND BLACK SMOKE APPEARED FROM BENEATH THE CAR. IT CONTINUED TO SLOW AND STOP RUNNING. IT WOULD NOT START AGAIN MY 2007 IS 350 HAS ABOUT 85,000 MILES. I CALLED AAA AND IT WAS PUT ON A FLATBED TOW AND DROPPED OFF AT A LEXUS DEALERSHIP. I'M WAITING TO HEAR WHAT THE CAUSE IS AND THE COST. HAVE OTHERS REPORTED THIS ISSUE... Read more
Incident date: Jul 2, 2018
WAS PULLING INTO PARKING SPOT AT THE REAR OF MCDONALDS', STEPPED ON THE BRAKES WHEN I SUDDENLY FELT A THUD. THE CAR ROLLED BACK, AND THE SEAT BELT LOCKED. AFTER A WHILE I MANAGED TO DO THAT, WALKED TO THE GAS STATION ACROSS THE STREET.
Incident date: Jul 2, 2018
WAS PULLING INTO PARKING SPOT AT THE REAR OF MCDONALDS', STEPPED ON THE BRAKES WHEN I SUDDENLY FELT A THUD. THE CAR ROLLED BACK, AND THE SEAT BELT LOCKED. AFTER A WHILE I MANAGED TO DO THAT, WALKED TO THE GAS STATION ACROSS THE STREET.
Incident date: Jul 2, 2018
WAS PULLING INTO PARKING SPOT AT THE REAR OF MCDONALDS', STEPPED ON THE BRAKES WHEN I SUDDENLY FELT A THUD. THE CAR ROLLED BACK, AND THE SEAT BELT LOCKED. AFTER A WHILE I MANAGED TO DO THAT, WALKED TO THE GAS STATION ACROSS THE STREET.
Incident date: Jul 16, 2018
YESTTERDAY I WAS IN A CAR ACCIDENT AND THE AIRBAGS DID NOT DEPLOYED
Crash
Incident date: Jul 12, 2018
OFTEN TIMES I PRESS THE GAS PEDAL TO ACCELERATE A LITTLE AND IT'S LIKE YOU LET OFF THE GAS ENTIRELY. YOU THEN HAVE TO AGGRESSIVELY PRESS THE PEDAL DOWN TO WHICH IT REACTS WILDLY. SOMETIMES YOU BARELY TOUCH THE PEDAL AND IT TAKES OFF BUT MOST TIMES YOU GET LITTLE TO NO RESPONSE. ACCELERATION DOES NOT REACT LINEAR IN CONJUNCTION WITH THE GAS PEDAL. A SAFETY ISSUE WHEN YOU TRY AND ENTER INTO TRAFFIC.
Incident date: Jul 16, 2018
THE AIRBAG LIGHT COMES ON IN THE DASH INDICATING A PROBLEM WITH THE SYSTEM. THE PASSENGER AIRBAG LIGHT ALSO INDICATES THE PASSENGER AIRBAG IS OFF. THE LIGHT WAS COMING ON INTERMITTENTLY, BUT NOW IT COMES ON 90% OF THE TIME AS SOON AS I START MY VEHICLE. I TOOK IT TO THE DEALER TODAY AND IT COST ME $100 JUST FOR THEM TO LOOK AT IT. THE DEALER STATES IT COULD NEED A NEW SEAT BELT TENSION SENSOR ... Read more
Incident date: Jul 13, 2018
TAKATA RECALL. WHEN DRIVING THE 2008 LEXUS GS 350 4DR SEDAN STALLS WHEN THE CAR IS IN MOTION, IT IS UNCONTROLABLE. FOR EXAMPLE WHEN I'M AT A RED LIGHT AND MY FOOT IS ON THE BRAKE PEDAL AND I PRESS MY FOOT GRADUALLY ON THE GAS PEDAL WHEN THE LIGHT TURNS GREEN. THEN CAR WILL STALL FOR ABOUT 1 TO 2 MINTUES, THEN WILL INCREASE IN SPEED. IT'S DANGEROUS BECAUSE, WHEN I NEED TO TURN AND THE CAR STALLS IN... Read more
Incident date: Jul 11, 2016
AUTOMATIC TRANSMISSION. WHEN SLOWING TO A STOP OR ANYTIME (EVERYTIME) THE CAR NEEDS TO AUTO DOWNSHIFT FROM 2ND TO 1ST THE CAR HARD SHIFTS AND THE ENTIRE CAR JERKS REALLY HARD CAUSING ALMOST WHIPLASH. THIS IS A WIDELY DISCUSSED ISSUE WITH IS AND GS MODELS ON MANY FORUMS. NEW ECU UNITS NEEDED EACH TIME COSTING THOUSANDS.
Incident date: Jul 11, 2016
AUTOMATIC TRANSMISSION. WHEN SLOWING TO A STOP OR ANYTIME (EVERYTIME) THE CAR NEEDS TO AUTO DOWNSHIFT FROM 2ND TO 1ST THE CAR HARD SHIFTS AND THE ENTIRE CAR JERKS REALLY HARD CAUSING ALMOST WHIPLASH. THIS IS A WIDELY DISCUSSED ISSUE WITH IS AND GS MODELS ON MANY FORUMS. NEW ECU UNITS NEEDED EACH TIME COSTING THOUSANDS.
Incident date: Feb 23, 2015
IN SNOW AND RAIN VEHICLE LOSES TRACTION AND STOPS WHEN GOING UP A HILL.
Incident date: Jun 23, 2018
1. WIFE BOUGHT CAR ON AUGUST 31, 2016 FROM DEALER IN TACOMA, WA (WITH 90,900 MILES ON IT) WITH A WARRANTY SERVICE CONTRACT WITH IT. 2. SHE TAKES IT TO A LEXUS SERVICE DEALER IN WASHINGTON AT 95,377 MILES ON JULY 13, 2017 TO HAVE THE OIL AND OIL FILTER CHANGE (NOTE: OIL COOLER HOSE IS RIGHT BY THE OIL FILTER). THEY CHANGE THE OIL AND OIL FILTER, AND MENTION OTHER THINGS ABOUT THE CAR, BUT NOTHING... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD MATERIAL WAS DETERIORATING AND CAUSED THE SURFACE OF THE DASHBOARD TO BECOME VERY SMOOTH AND SHINY. WHEN THE SUNLIGHT REFLECTED OFF THE DAMAGED DASHBOARD, THE GLARE CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. ... Read more
Incident date: Jul 10, 2018
CLOGGED AC DRAIN LINE LEAKING INTO CAR. ALL CARPETS IN THE VEHICLE ARE SOAKED AND HAVE CAUSED MOLD TO GROW IN CARPET.
Incident date: May 17, 2018
THE TRANSMISSION ON THIS VEHICLE IS BAD! THE DEALER KEEPS SAYING IT'S NORMAL IN THE LEARNING PHASE, BUT THERE IS NO WAY ALL OF THIS SPUTTERING AND HESITATION IS NORMAL FOR ANY VEHICLE, LET ALONE A LUXURY ONE. THE TACHOMETER JUMPS, JERKS AND SPUTTERS AS WELL IF YOU WATCH IT. THE PRE-COLLISION BREAK SYSTEM IS ALSO SEVERELY FLAWED. IT HAS BRAKED SO HARD THAT IT SCREETCHED AND NO ONE WAS EVEN AR... Read more
Incident date: May 17, 2018
THE TRANSMISSION ON THIS VEHICLE IS BAD! THE DEALER KEEPS SAYING IT'S NORMAL IN THE LEARNING PHASE, BUT THERE IS NO WAY ALL OF THIS SPUTTERING AND HESITATION IS NORMAL FOR ANY VEHICLE, LET ALONE A LUXURY ONE. THE TACHOMETER JUMPS, JERKS AND SPUTTERS AS WELL IF YOU WATCH IT. THE PRE-COLLISION BREAK SYSTEM IS ALSO SEVERELY FLAWED. IT HAS BRAKED SO HARD THAT IT SCREETCHED AND NO ONE WAS EVEN AR... Read more
Incident date: May 17, 2018
THE TRANSMISSION ON THIS VEHICLE IS BAD! THE DEALER KEEPS SAYING IT'S NORMAL IN THE LEARNING PHASE, BUT THERE IS NO WAY ALL OF THIS SPUTTERING AND HESITATION IS NORMAL FOR ANY VEHICLE, LET ALONE A LUXURY ONE. THE TACHOMETER JUMPS, JERKS AND SPUTTERS AS WELL IF YOU WATCH IT. THE PRE-COLLISION BREAK SYSTEM IS ALSO SEVERELY FLAWED. IT HAS BRAKED SO HARD THAT IT SCREETCHED AND NO ONE WAS EVEN AR... Read more
Incident date: Jul 9, 2018
THE VEHICLE WAS PARKED FACING UPHILL IN MY DRIVEWAY. I STARTED THE CAR AND SET THE GEAR SHIFT/SELECTOR (AUTOMATIC TRANSMISSION) TO DRIVE POSITION WHILE CHECKING THAT THE BACKUP CAMERA WAS NOT ENGAGED. I RELEASED THE EMERGENCY BREAK WITH MY FOOT ON THE BREAK AND CONFIRMED THAT THE GEAR SHIFT WAS IN DRIVE AND THAT THE BACKUP CAMERA HAD NOT ENGAGED. I RELEASED THE BREAK AND ACCELERATED TO GO UP TH... Read more
Crash
Incident date: Jul 9, 2018
THE VEHICLE WAS PARKED FACING UPHILL IN MY DRIVEWAY. I STARTED THE CAR AND SET THE GEAR SHIFT/SELECTOR (AUTOMATIC TRANSMISSION) TO DRIVE POSITION WHILE CHECKING THAT THE BACKUP CAMERA WAS NOT ENGAGED. I RELEASED THE EMERGENCY BREAK WITH MY FOOT ON THE BREAK AND CONFIRMED THAT THE GEAR SHIFT WAS IN DRIVE AND THAT THE BACKUP CAMERA HAD NOT ENGAGED. I RELEASED THE BREAK AND ACCELERATED TO GO UP TH... Read more
Crash
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2018 LEXUS NX300H. WITHIN WEEKS OF THE CONTACT OWNING THE VEHICLE, IT STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER (LEXUS OF SERRAMONTE, 700 SERRAMONTE BLVD, COLMA, CA 94014, (650) 403-1086) WAS UNABLE TO DUPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER TO DETERMINE A REPAIR REMEDY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE M... Read more
Incident date: Jun 26, 2018
TAKATA RECALL-WHILE DRIVING THE CAR ON THE HIGHWAY THE AIRBAG LIGHT CAME ON AND STAYED ON
Incident date: Feb 2, 2016
TL* THE CONTACT OWNS A 2006 LEXUS LX470. THE CONTACT STATED THAT THE DEALER (LEN STOLER LEXUS, 11311 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (410) 773-9613) SCHEDULED THREE APPOINTMENTS TO HAVE THE VEHICLE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS). HOWEVER, THE PARTS WERE UNAVAILABLE FOR THE REPAIRS EACH TIME. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO INDICATE A REASONABLE T... Read more
Incident date: Jul 5, 2018
THE OIL COOLING LINE IN MY WELL MAINTAINED 2007 RX 350 BLEW APART WITHOUT WARNING, CAUSING ALL OIL TO BE LOST FROM THE ENGINE AND CATASTROPHIC ENGINE DAMAGE TOTALING THOUSANDS OF DOLLARS WERE IT TO BE REPAIRED. THIS IS APPARENTLY A VERY COMMON, WELL KNOWN ISSUE IN THE 2007 ERA RX 350 DUE TO LEXUS' CHOICE TO USE A RUBBER COOLING LINE. THIS OCCURRED WITH NO WARNING WHATSOEVER.
Incident date: May 6, 2018
TL* THE CONTACT LEASED A 2018 LEXUS ES300H. WHILE DRIVING 65 MPH, A CHEMICAL SUBSTANCE ENTERED THE CABIN OF THE VEHICLE FROM THE VENTILATION SYSTEM. THE CONTACT EXPERIENCED ITCHING OF THE FACE, COUGHING, AND THROAT COMPLICATIONS THAT REQUIRED MEDICAL ATTENTION. THE DEALER (LEXUS OF SERRAMONTE, 700 SERRAMONTE BLVD, COLMA, CALIFORNIA 94014) WAS MADE AWARE OF THE FAILURE AND CLEANED THE INTERIOR OF T... Read more
Incident date: Jun 1, 2018
THE CAR HAS BRAKES THAT ARE MAKING LOUD NOISE AND AFTER REPLACEMENT OF BRAKES AND ROTORS FROM THE DEALER THE CAR BRAKING IS QUESTIONABLE AND SUB-PAR COMPARED TO WHEN THE CAR WAS ORIGINALLY PURCHASED. I AM AFRAID THAT THE POOR BRAKES IS A PUBLIC CONCERN. THE CERRITOS LEXUS DEALER CONFIRMED THAT THE CAR HAS FLAWED BRAKES AND LEXUS CORPORATE AGREED BUT HAS NOT TAKEN ACTION TO CORRECT THE ISSUE. I AM ... Read more
Incident date: Jun 1, 2018
THE CAR HAS BRAKES THAT ARE MAKING LOUD NOISE AND AFTER REPLACEMENT OF BRAKES AND ROTORS FROM THE DEALER THE CAR BRAKING IS QUESTIONABLE AND SUB-PAR COMPARED TO WHEN THE CAR WAS ORIGINALLY PURCHASED. I AM AFRAID THAT THE POOR BRAKES IS A PUBLIC CONCERN. THE CERRITOS LEXUS DEALER CONFIRMED THAT THE CAR HAS FLAWED BRAKES AND LEXUS CORPORATE AGREED BUT HAS NOT TAKEN ACTION TO CORRECT THE ISSUE. I AM ... Read more
Incident date: Jun 10, 2018
THE COLLISION PROTECTION SYSTEM GOT ACTIVATED BY ITSELF WHILE DRIVING AT CRETIN LOCATION ON CRETIN ROADS CAUSING SELF HARD BREAKING AND THE SEAT BELT GOT FULL TIGHTENED , IF CAR BEHIND ME , THAT WELL END TO BAD CRASH FOR SURE ONE OF THE LOCATION WHERE THAT ALWAYS HAPPENS WHEN PASSING THREW ( REGARDLESS THE SINGLE MENTIONED DATE) IS ON DIFFIDENCE HWY , ANNAPOLIS MD 21401 (ONE MILE AFTER ... Read more
Incident date: Jun 10, 2018
THE COLLISION PROTECTION SYSTEM GOT ACTIVATED BY ITSELF WHILE DRIVING AT CRETIN LOCATION ON CRETIN ROADS CAUSING SELF HARD BREAKING AND THE SEAT BELT GOT FULL TIGHTENED , IF CAR BEHIND ME , THAT WELL END TO BAD CRASH FOR SURE ONE OF THE LOCATION WHERE THAT ALWAYS HAPPENS WHEN PASSING THREW ( REGARDLESS THE SINGLE MENTIONED DATE) IS ON DIFFIDENCE HWY , ANNAPOLIS MD 21401 (ONE MILE AFTER ... Read more
Incident date: Jun 10, 2018
THE COLLISION PROTECTION SYSTEM GOT ACTIVATED BY ITSELF WHILE DRIVING AT CRETIN LOCATION ON CRETIN ROADS CAUSING SELF HARD BREAKING AND THE SEAT BELT GOT FULL TIGHTENED , IF CAR BEHIND ME , THAT WELL END TO BAD CRASH FOR SURE ONE OF THE LOCATION WHERE THAT ALWAYS HAPPENS WHEN PASSING THREW ( REGARDLESS THE SINGLE MENTIONED DATE) IS ON DIFFIDENCE HWY , ANNAPOLIS MD 21401 (ONE MILE AFTER ... Read more
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2013 LEXUS GS 350. UPON INSPECTION, THE CONTACT DISCOVERED THAT FUEL WAS LEAKING FROM THE REAR OF THE VEHICLE. IN ADDITION, THE TRUNK COULD NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 74,000.
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2013 LEXUS GS 350. UPON INSPECTION, THE CONTACT DISCOVERED THAT FUEL WAS LEAKING FROM THE REAR OF THE VEHICLE. IN ADDITION, THE TRUNK COULD NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 74,000.
Incident date: May 15, 2018
VEHICLE DASHBOARD BECOMES SHINY (ALMOST LIKE ITS MELTING) CAUSING GLARE ON THE WINDSCREEN WHEN EXPOSED TO SUNLIGHT. THIS MAKES DRIVING DIFFICULT. DASHBOARD ALSO EMITS ODORS CAUSING NAUSEA
Incident date: Jan 2, 2018
MY REAR VIEW MIRROR LOOKS SCRATCHED (THE MIRROR COATING INSIDE THE HOUSING)AND DIS COLORED REAR VIEW MIRROR ; OBVIOUS DEFECTIVE MIRROR MY REAR VIEW MIRROR IS COMPLETE DETERIORATED TO A POINT THAT IT CAN NO LONGER SEE ANY OBJECT IN THE MIRROR. IT HAS BECOME A SAFETY ISSUE
Incident date: Jul 1, 2013
LEXUS GX460 & TOYOTA 4.6L EXHAUST MANIFOLD CRACKS AND POTENTIAL CARBON MONOXIDE POISONING. THE SYMPTOMS I IDENTIFIED WERE A DIESEL-LIKE CLATTER ON COLD START WHICH WENT AWAY WHEN THE ENGINE WARMED UP. I DID FEEL ABOVE NORMAL FATIGUE WHEN SITTING IN THE CAR FOR LONG PERIODS. MY MULTIPLE REPAIR ATTEMPTS WITH THE LEXUS DEALER SHOULD BE DOCUMENTED WITH LEXUS. LEXUS AND TOYOTA 4.6L V8 EXHAUST MAN... Read more
Incident date: Jul 4, 2018
I STARTED MY CAR AND ALL OF THE SUDDEN, AIR BAG LIGHT CAME ON. I NEVER HAD AN ACCIDENT, AIRBAGS WERE NEVER DEPLOYED, I CHECKED ALL THE WIRES AND EVEN UNPLUGGED THE BATTERY FOR GOOD 10 MINUTES AND THE LIGHT WILL NOT GO OFF. IN CASE OF AN ACCIDENT, MY CAR WILL NOT DEPLOY AIR BAGS AND IT CREATES A POTENTIAL THREAT THAT IT CAN BE AN INSTA-DEATH, ESPECIALLY WITH A STEERING WHEEL IN FRONT OF YOUR FACE.
Incident date: Jul 3, 2018
LUG NUTS ON VEHICLE ARE 2 PIECE DESIGN WITH A DECORATIVE CAP THAT EXTENDS OVER THE PHYSICAL LUG NUT. OVER TIME, CORROSION BUILDS BETWEEN THE LUG NUT AND DECORATIVE CAP CAUSING LUG NUT CAP TO SWELL. EVENTUALLY, THE SWELLING IS SO SEVERE THAT THE FACTORY LUG WRENCH WILL NO LONGER FIT OVER THE LUG NUT. THIS IS A SAFETY CONCERN DUE TO NOT BEING ABLE TO REMOVE LUG NUTS IN THE EVENT OF A FLAT TIRE. VEHI... Read more
Incident date: Mar 4, 2017
VEHICLE IS EQUIPPED WITH TWO-PIECE LUG NUTS CONSISTING OF A PHYSICAL LUG NUT AND A DECORATIVE CAP. LUG NUTS ARE 21MM IN SIZE. OVER TIME, ESPECIALLY IN HUMID CLIMATES OR WHERE ROAD SALT IS USED, LUG NUTS SWELL BETWEEN DECORATIVE CAP AND PHYSICAL LUG NUT DUE TO CORROSION. SWELLING CAN CAUSE 21MM TOOLS INCLUDING VEHICLE LUG WRENCH TO NOT FIT ON LUG NUT. THIS IS A SAFETY CONCERN BECAUSE IF YOU HAVE A ... Read more
Incident date: Apr 26, 2016
VEHICLE IS EQUIPPED WITH TWO-PIECE STYLE LUG NUTS CONSISTING OF A PHYSICAL LUG NUT AND A DECORATIVE CAP. LUG NUTS ARE 21MM IN SIZE. OVER TIME, ESPECIALLY IN HUMID CLIMATES OR WHERE ROAD SALT IS USED, LUG NUTS SWELL BETWEEN DECORATIVE CAP AND PHYSICAL LUG NUT DUE TO CORROSION. SWELLING CAN CAUSE 21MM TOOLS INCLUDING VEHICLE LUG WRENCH TO NOT FIT ON LUG NUT. THIS IS A SAFETY CONCERN BECAUSE HAVING A... Read more
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME THE RECALL REPAIR. THE LEXUS DEALER (HENNESSY LEXUS OF ATLANTA, 5955 PEACHTREE INDUSTRIAL BLVD, ATLANTA, GA 30341, 770-457-6800) W... Read more
Incident date: Jun 1, 2016
THIS IS THE THIRD LEXUS I HAVE HAD THAT THE AUTOMATIC DOOR LOCKS DON'T WORK. ALL 4 ACTUATORS ARE BAD AFTER I EVEN HAD ONE REPLACED. I HAVE HAD THIS HAPPEN I ALL THREE LEXUS' THAT I HAVE OWNED. I HAVE TALKED TO LEXUS ABOUT THIS AND THE SERVICE PEOPLE SAY THAT THEY SEE MORE THAN THEY SHOULD GO. BAD BOY. LEXUS/TOYOTA DOES NOT THINK IT'S A PROBLEM. THIS BECOMES A SAFETY HAZARD LOCKING THE DOORS MANUA... Read more
Incident date: Jan 8, 2018
B1650 CODE - OCCUPANCY CLASSIFICATION SYSTEM CODE DISPLAYS. NEVER BEEN IN ACCIDENT AND WILL NOT GO AWAY. APPEARED AT START UP OVERNIGHT.
Incident date: Jan 8, 2018
B1650 CODE - OCCUPANCY CLASSIFICATION SYSTEM CODE DISPLAYS. NEVER BEEN IN ACCIDENT AND WILL NOT GO AWAY. APPEARED AT START UP OVERNIGHT.
Incident date: Jan 8, 2018
B1650 CODE - OCCUPANCY CLASSIFICATION SYSTEM CODE DISPLAYS. NEVER BEEN IN ACCIDENT AND WILL NOT GO AWAY. APPEARED AT START UP OVERNIGHT.
Incident date: Jun 29, 2018
THE DASHBOARDS AND INTERIOR PLASTIC PANELS IN CERTAIN LEXUS AND TOYOTA MODELS IS MELTING IN HIGH HUMIDITY AREAS. THIS CAN CAUSE THE PASSENGER AIRBAG TO NOT PROPERLY DEPLOY IN A COLLISION DUE TO THE DASHBOARD DEGRADING. I HAVE FILED A COMPLAINT WITH LEXUS AND ASKED FOR A LETTER STATING THE DEGRADATION OF THE DASHBOARD WILL NOT INTERFERE WITH THE AIRBAG DEPLOYMENT AND I WAS DECLINED. LEXUS (TOYOTA) ... Read more
Incident date: Jun 22, 2018
TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO RESTART. AFTER SEVERAL MINUTES, UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER (BELL LEXUS NORTH SCOTTSDALE, 18555 N SCOTTSDALE RD, SCOTTSDALE, AZ 85255, (480)-502-5000) WHERE IT WAS DIAGNOSED THAT THE CRANK SYSTEM SENSOR NEEDED TO BE REPAIRED. THE VEHICLE W... Read more
Incident date: Jun 28, 2018
VIN # RECALL FOR GAS FIRES IN ENGINE