Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2005 LEXUS RX330. WHILE THE VEHICLE WAS STATIONARY, THE RADIATOR FAILED. THE CONTACT STATED THAT THERE WAS NO INDICATION ON THE INSTRUMENT PANEL THAT THE VEHICLE HAD OVERHEATED. THE CONTACT EXITED THE VEHICLE AND NOTICED COOLANT LEAKING FROM THE RADIATOR ONTO THE GROUND. CROWN LEXUS (1125 SOUTH KETTERING DRIVE, ONTARIO, CALIFORNIA 91761, (909) 480-4095) AND THE MANUFACTURER ... Read more
Incident date: Jun 12, 2018
VEHICLE IS BURNING THROUGH OIL AT A FAST RATE. THERE ARE NO OIL LEAK MARKINGS FROM VEHICLE AFTER VEHICLE IS PARKED. THERE IS NO SMOKE FROM THE VEHICLE BUT CONTINUES TO BURN OIL AT A FAST RATE.
Incident date: Jun 12, 2018
VEHICLE IS BURNING THROUGH OIL AT A FAST RATE. THERE ARE NO OIL LEAK MARKINGS FROM VEHICLE AFTER VEHICLE IS PARKED. THERE IS NO SMOKE FROM THE VEHICLE BUT CONTINUES TO BURN OIL AT A FAST RATE.
Incident date: Jul 15, 2017
INSIDE DASHBOARD IS VERY STICKY AND LEXUS TOLD ME THAT THERE WAS A RECALL ON THIS AND WE WERE NEVER NOTIFIED.
Incident date: May 26, 2018
THIS CAR EXPERIENCED AN UNINTENDED ACCELERATION AT THE TOP OF MY DRIVEWAY WHILE BEING PUT INTO PARK. THE CAR TOOK OFF AND HIT THE CENTER POSTS OF THE TWO CAR GARAGE AND ONLY STOPPED BECAUSE IT WAS CAUGHT ON THE SUPPORTS IN THE FOUNDATION. WE HAD EXPERIENCED THIS SUDDEN UNINTENDED ACCELERATION SEVERAL TIMES DURING THE FIRST YEAR WE OWN THE CAR WHEN WE WERE GETTING ONTO THE HIGHWAY. WE DID REPORT I... Read more
Crash
Incident date: May 26, 2018
THIS CAR EXPERIENCED AN UNINTENDED ACCELERATION AT THE TOP OF MY DRIVEWAY WHILE BEING PUT INTO PARK. THE CAR TOOK OFF AND HIT THE CENTER POSTS OF THE TWO CAR GARAGE AND ONLY STOPPED BECAUSE IT WAS CAUGHT ON THE SUPPORTS IN THE FOUNDATION. WE HAD EXPERIENCED THIS SUDDEN UNINTENDED ACCELERATION SEVERAL TIMES DURING THE FIRST YEAR WE OWN THE CAR WHEN WE WERE GETTING ONTO THE HIGHWAY. WE DID REPORT I... Read more
Crash
Incident date: May 26, 2018
THIS CAR EXPERIENCED AN UNINTENDED ACCELERATION AT THE TOP OF MY DRIVEWAY WHILE BEING PUT INTO PARK. THE CAR TOOK OFF AND HIT THE CENTER POSTS OF THE TWO CAR GARAGE AND ONLY STOPPED BECAUSE IT WAS CAUGHT ON THE SUPPORTS IN THE FOUNDATION. WE HAD EXPERIENCED THIS SUDDEN UNINTENDED ACCELERATION SEVERAL TIMES DURING THE FIRST YEAR WE OWN THE CAR WHEN WE WERE GETTING ONTO THE HIGHWAY. WE DID REPORT I... Read more
Crash
Incident date: Jul 25, 2018
FRONT AIR BAGS DID NOT DEPLOY IN 35 MPH REAR END COLLISION WITH ANOTHER STATIONARY VEHICLE ON A BUSY INTERSTATE. THE OTHER CAR WAS TOTALED OUT. THERE WAS A PASSENGER IN THE VEHICLE AS WELL.
Crash
Incident date: Jul 28, 2018
I JUST BOUGHT CAR AND 5 DAYS LATER THE OIL COOLER LINE FAILED AND I LOST ALL OIL. IF THIS WAS HANDLED AS A RECALL (I SEARCHED FOR RECALLS BEFORE PURCHASING CAR) IT PROBABLY WOULD HAVE BEEN TAKEN CARE OF ALREADY, AT THE VERY LEAST I WOULD HAVE KNOWN TO GET IT DONE. LEXUS EXTENDED WARRANTY IS 150,000 MILES UNFORTUNATELY MINE HAS 152,400, SO THEY ARE DENYING COVERAGE.
Incident date: Jul 29, 2018
TL* THE CONTACT OWNS A 2017 LEXUS RX350. WHILE THE VEHICLE WAS PARKED, THE START BUTTON WAS DEPRESSED, BUT THE VEHICLE DID NOT START UNTIL AFTER THE FOURTH ATTEMPT. THE CONTACT STATED THAT THE FAILURE OCCURRED APPROXIMATELY THREE OTHER TIMES. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ONLY AFTER THE VEHICLE HAD NOT BEEN DRIVEN FOR TWO OR MORE DAYS. IN ADDITION, THE 'CONTACT YOUR DEALER S... Read more
Incident date: Jul 15, 2018
WHILE DRIVING DOWN THE ROAD I HAD FIVE WARNING LIGHTS TO COME ON A RED MASTER WARNING LIGHT RED BRAKE WARNING LIGHT ELECTRONIC CONTROL BRAKE WARNINGS YELLOW ABS LIGHT AND A SLIP INDICATOR LIGHT THE NEXT DAY THE LIGHTS WENT OUT THEY STAYED OFF APPROXIMATELY 3 DAYS THEN THEY CAME ON AGAIN THAT'S WHEN I MADE AN APPOINTMENT WITH THE DEALER UPON TAKING THE CAR TO THE DEALER THE BREAKS NOW ARE REAL VERY... Read more
Incident date: Jun 13, 2018
IN NORMAL DRIVING SITUATIONS MY 2006 LEXUS IS350 BURNS OIL VERY QUICKLY. I AM ADDING OIL AT LEAST EVERY 3 WEEKS (ABOUT A QUART OR MORE). THERE ARE NO SPECIFIC ENGINE LEAKING ISSUES PER MY MECHANIC. THE ENGINE SEEMS TO BURN OIL ABNORMALLY FAST.
Incident date: Jun 29, 2018
THE OIL COOLING LINE IN MY 2007 RX 350 FAILED WITHOUT WARNING, CAUSING ALL OIL TO BE LOST FROM THE ENGINE AND CATASTROPHIC ENGINE DAMAGE. I WAS ON A HIGHWAY DRIVING APPROXIMATELY 60 MPH WHEN THIS OCCURRED WITHOUT WARNING. THE ENGINE CEASED AND WAS COMPLETELY RUINED WITH ONLY 110,000 IN MILEAGE. I DID NOT RECEIVE NOTICE OF ANY RECALL RELATED TO THIS PROBLEM.
Incident date: Jul 28, 2018
CAR WAS PARKED AND A FIRE BROKE OUT UNDERNEATH THE CAR. FIRE DEPARTMENT PUT IT OUT AND SAID THERE WAS LEAKAGE, BUT THEY DIDN'T KNOW WHAT CAUSED IT. I HAD CAR TOWED TO LEXUS DEALER IN LEXINGTON KY.
Fire
Incident date: Jul 28, 2018
CAR WAS PARKED AND A FIRE BROKE OUT UNDERNEATH THE CAR. FIRE DEPARTMENT PUT IT OUT AND SAID THERE WAS LEAKAGE, BUT THEY DIDN'T KNOW WHAT CAUSED IT. I HAD CAR TOWED TO LEXUS DEALER IN LEXINGTON KY.
Fire
Incident date: Jul 28, 2018
CAR WAS PARKED AND A FIRE BROKE OUT UNDERNEATH THE CAR. FIRE DEPARTMENT PUT IT OUT AND SAID THERE WAS LEAKAGE, BUT THEY DIDN'T KNOW WHAT CAUSED IT. I HAD CAR TOWED TO LEXUS DEALER IN LEXINGTON KY.
Fire
Incident date: Jun 1, 2017
HAS THROWN A CODE ABOUT AIRBAGS. I ALSO HAVE ISSUES WITH AT TIMES THE VEHICLE WILL NOT START. ATTACHED MULTIPLE PICTURES (DEPRESS BRAKE, BRAKE FLUID LOW)THE CRUISE CONTROL WOULD NOT SET ON MULTIPLE OCCASIONS. (RADAR CAN'T BE SET.) I DIDN'T GET A PICTURE I WAS DRIVING. I HAVE HAD A LOT OF ISSUES WITH MY CAR. WITHIN THE FIRST 5 MONTHS OF PURCHASING THE VEHICLE.
Incident date: Jun 1, 2017
HAS THROWN A CODE ABOUT AIRBAGS. I ALSO HAVE ISSUES WITH AT TIMES THE VEHICLE WILL NOT START. ATTACHED MULTIPLE PICTURES (DEPRESS BRAKE, BRAKE FLUID LOW)THE CRUISE CONTROL WOULD NOT SET ON MULTIPLE OCCASIONS. (RADAR CAN'T BE SET.) I DIDN'T GET A PICTURE I WAS DRIVING. I HAVE HAD A LOT OF ISSUES WITH MY CAR. WITHIN THE FIRST 5 MONTHS OF PURCHASING THE VEHICLE.
Incident date: Jun 1, 2017
HAS THROWN A CODE ABOUT AIRBAGS. I ALSO HAVE ISSUES WITH AT TIMES THE VEHICLE WILL NOT START. ATTACHED MULTIPLE PICTURES (DEPRESS BRAKE, BRAKE FLUID LOW)THE CRUISE CONTROL WOULD NOT SET ON MULTIPLE OCCASIONS. (RADAR CAN'T BE SET.) I DIDN'T GET A PICTURE I WAS DRIVING. I HAVE HAD A LOT OF ISSUES WITH MY CAR. WITHIN THE FIRST 5 MONTHS OF PURCHASING THE VEHICLE.
Incident date: Jul 14, 2018
THE FUEL TANK WAS VENTING REPEATEDLY AND AUDIBLY WHEN OPERATING AT SPEEDS BELOW 30 MPH ALTITUDES OF 3500 FEET AND MORE ON NUMEROUS OCCASIONS. THE GASOLINE IN THE TANK COULD BE HEARD BOILING ALSO. WHEN THE GAS CAP (OEM) WAS REMOVED, GASOLINE VAPORS ESCAPED CONTINUOUSLY UNDER PRESSURE FOR AT LEAST 15 MINUTES.
Incident date: Jul 1, 2018
THE ENGINE COULD STALL IN THE MIDDLE OF DRIVING BECAUSE OF MISFIRE. MY LEXUS 250 ONLY 40K MILEAGE AND ALWAYS DO PROPER MAINTENANCE TO THE ENGINE EVERY 3000 MILE. I DO RESEARCH THAT LEXUS IS 250 CAUSE CARBON BUILD UP BECAUSE OF THE WRONG DESIGN OF THE DIRECT INJECTION. HERE'S THE YOUTUBE LINK: HTTPS://WWW.YOUTUBE.COM/WATCH?V=YTQUQFLAWR8. I BROUGHT THE CAR TO LEXUS DEALER, THEY WON'T ADMITTED, INSTE... Read more
Incident date: Jul 14, 2018
MY CAR WAS TOTALED AND THE AIRBAGS DIDNT DEPLOY.
Crash
Incident date: Jul 14, 2018
MY CAR WAS TOTALED AND THE AIRBAGS DIDNT DEPLOY.
Crash
Incident date: Jul 26, 2018
AIRBAG SENSOR RECALL DON'T HAVE PART IN STOCK AT DEALERSHIP RECALL NO 18V-085
Incident date: Jul 20, 2018
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD AND INSTRUMENT PANEL WERE MELTING AND STICKY. THERE WAS NO CUSHION PROTECTION ON THE DASHBOARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT THE 2012 LEXUS ES350 WAS NOT ELIGIBLE FOR A DASHBOARD REPLACEMENT, WHICH ENDED IN MAY OF 2017. THE VEHICLE WAS NOT TAKEN TO A DEALER F... Read more
Fire
Incident date: Jun 30, 2014
THE SUNROOF DOOR IS RUSTED ALL OVER THE METAL SURROUNDING THE GLASS ON THE INSIDE OF THE VEHICLE. THE ROOF OF THE CAR IS OK BUT I FEAR THE RUST WILL EVENTUALLY GET THERE. MY CONCERN IS THAT THE SUNROOF DOOR MIGHT GET DETACHED WHILE DRIVING AND MAY CAUSE A SERIOUS ACCIDENT. I HAVE SPOKE TO THE LOCAL LEXUS DEALER AND THEY SAY THERE IS NO CAMPAIGN OR RECALL ON THE ISSUE. MY CAR IS ALWAYS IN THE GARAG... Read more
Incident date: Nov 27, 2017
THE "VSC" WARNING LIGHT HAS BEEN COMING ON AND STAYING ON SINCE NOVEMBER 2017. I HAVE READ THAT MANY LEXUS IS 250 CARS ARE HAVING THE SAME ISSUE. THE CAR SEEMS TO BE DRIVING FINE FOR NOW BUT THERE HAS TO BE A REASON FOR THE WARNING LIGHT. IF SO MANY OTHER CARS HAVE THIS ISSUE, I'M WONDERING IF IT'S A MANUFACTURE ERROR?? THE WARNING LIGHTS COMES ON AS SOON AS THE ENGINE STARTS AND IT DOES NOT GO OU... Read more
Incident date: Jul 24, 2018
MY CHECK ENGINE LIGHT IS ON AND WHEN THE DIGANOISED CODE CHECK IS PERFORMED "NO CODES APPEAR," BUT I DO HAVE A POWER STEERING LEAKAGE AND I HEAR THE POWER STEERING NOISE WHEN I AM TURNING AND FROM THE RECALL 11V53900 11/09/2011 ENGINE AND ENGINE COOLING ITS A HUGE PROBLEM. I CALL CUSTOMER SERVICE AND THEY WHERE NO HELP! I CALLED FOR SERVICING AND THEY STATED ON MY VIN THERE IS NO RECALL BUT ON TH... Read more
Incident date: Jul 24, 2018
MY CHECK ENGINE LIGHT IS ON AND WHEN THE DIGANOISED CODE CHECK IS PERFORMED "NO CODES APPEAR," BUT I DO HAVE A POWER STEERING LEAKAGE AND I HEAR THE POWER STEERING NOISE WHEN I AM TURNING AND FROM THE RECALL 11V53900 11/09/2011 ENGINE AND ENGINE COOLING ITS A HUGE PROBLEM. I CALL CUSTOMER SERVICE AND THEY WHERE NO HELP! I CALLED FOR SERVICING AND THEY STATED ON MY VIN THERE IS NO RECALL BUT ON TH... Read more
Incident date: Jul 24, 2018
MY CHECK ENGINE LIGHT IS ON AND WHEN THE DIGANOISED CODE CHECK IS PERFORMED "NO CODES APPEAR," BUT I DO HAVE A POWER STEERING LEAKAGE AND I HEAR THE POWER STEERING NOISE WHEN I AM TURNING AND FROM THE RECALL 11V53900 11/09/2011 ENGINE AND ENGINE COOLING ITS A HUGE PROBLEM. I CALL CUSTOMER SERVICE AND THEY WHERE NO HELP! I CALLED FOR SERVICING AND THEY STATED ON MY VIN THERE IS NO RECALL BUT ON TH... Read more
Incident date: Jul 2, 2018
BRAKE MALFUNCTION WARNING LIGHTS ON RELATED TO DEFECTIVE BRAKE ACTUATOR WHILE DRIVING.
Incident date: Apr 1, 2015
TL* THE CONTACT OWNS A 2015 LEXUS RX350. WHILE OPERATING THE VEHICLE IN THE SNOW, THE WIPERS WERE UNABLE TO REMOVE THE SNOW FROM THE DRIVER'S SIDE OF THE WINDSHIELD DUE TO SNOW AND SALT ACCUMULATION. AFTER INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE SNOW AND SALT ACCUMULATION HAD CLOGGED THE WIPER FLUID NOZZLE, PREVENTING THE ABILITY TO SPRAY WINDSHIELD WIPER FLUID ONTO THE DRIVER'S SIDE OF... Read more
Incident date: Jul 22, 2018
SUPPLEMENTAL RESTRAINT SYSTEM (SRS) WARNING LIGHT IS ILLUMINATING ON INSTRUMENT PANEL AND DOES NOT GO OUT WHEN CAR IS STARTED AND DRIVEN.
Incident date: Aug 29, 2017
I AM THE OWNER OF A LEXUS 2008 GS450H AND TAKE EXCELLENT CARE OF MY VEHICLE. ON JUNE 10, 2017, I TOOK MY CAR TO THE LEXUS OF ROSEVILLE DEALERSHIP IN ROSEVILLE, CALIFORNIA FOR THE 80K MILE SERVICING.. NO OTHER WORK WAS PERFORMED ON MY VEHICLE BETWEEN JUNE 10 - AUGUST 29, 2017 AND NO ONE WAS EVEN UNDER THE HOOD OF THE VEHICLE. LEXUS OF ROSEVILLE IS RESPONSIBLE FOR THE DAMAGE, SUBSEQUENT EXPENSES ... Read more
Incident date: Sep 12, 2017
LEXUS HAD A RECALL TO REPAIR CRACKS RAPIDLY DEVELOPING IN THE DASHBOARD. WHEN THE RECALL CAME OUT I WAS IN THE HOSPITAL HAVING CANCER SURGERY. THE DATE FOR THE RECALL HAD JUST PASSED. I CALLED LEXUS AND WAS TOLD TO BRING THE CAR TO9 THE DEALER. THE DEALER FOUND THE PROBLEM AND WROTE OF AN ESTIMATE TO SUMMIT FROM HEADQUARTERS FOR COVERAGE. HEADQUARTERS GOT BACK TO ME AND SAID I WAS TOO LATE TO HAV... Read more
Incident date: Sep 12, 2017
LEXUS HAD A RECALL TO REPAIR CRACKS RAPIDLY DEVELOPING IN THE DASHBOARD. WHEN THE RECALL CAME OUT I WAS IN THE HOSPITAL HAVING CANCER SURGERY. THE DATE FOR THE RECALL HAD JUST PASSED. I CALLED LEXUS AND WAS TOLD TO BRING THE CAR TO9 THE DEALER. THE DEALER FOUND THE PROBLEM AND WROTE OF AN ESTIMATE TO SUMMIT FROM HEADQUARTERS FOR COVERAGE. HEADQUARTERS GOT BACK TO ME AND SAID I WAS TOO LATE TO HAV... Read more
Incident date: Apr 1, 2018
SEAT BELT IN THE BACK PASSENGER SIDE NOT WORKING. CRACKED DASH BOARD.
Incident date: Apr 1, 2018
SEAT BELT IN THE BACK PASSENGER SIDE NOT WORKING. CRACKED DASH BOARD.
Incident date: Jul 19, 2018
I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN THE SENSOR ADVISED ME MY COOLANT WAS LOW AS I LOOKED OVER TO MY LEFT SHOULDER I NOTICE SMOKE COMING OUT BEFORE IT CAUGHT FIRE. LOOKS LIKE THE MAIN SOURCE OF THE FIRE WAS AN ELECTRICAL ISSUE THAT GENERATED THE WHEEL COVER AND BUMPER TO START IGNORING FASTER
Fire
1 injured
Incident date: Jul 19, 2018
I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN THE SENSOR ADVISED ME MY COOLANT WAS LOW AS I LOOKED OVER TO MY LEFT SHOULDER I NOTICE SMOKE COMING OUT BEFORE IT CAUGHT FIRE. LOOKS LIKE THE MAIN SOURCE OF THE FIRE WAS AN ELECTRICAL ISSUE THAT GENERATED THE WHEEL COVER AND BUMPER TO START IGNORING FASTER
Fire
1 injured
Incident date: Jul 19, 2018
I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN THE SENSOR ADVISED ME MY COOLANT WAS LOW AS I LOOKED OVER TO MY LEFT SHOULDER I NOTICE SMOKE COMING OUT BEFORE IT CAUGHT FIRE. LOOKS LIKE THE MAIN SOURCE OF THE FIRE WAS AN ELECTRICAL ISSUE THAT GENERATED THE WHEEL COVER AND BUMPER TO START IGNORING FASTER
Fire
1 injured
Incident date: Jul 1, 2018
BRAKE MALFUNCTION BRAKE ACTUATOR BROKEN
Incident date: Apr 4, 2018
TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED ON THE FRONT PASSENGER SIDE OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SEAT BELT UNBUCKLED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *DT UPDATED 12/18/18*JB
Incident date: Apr 4, 2018
TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED ON THE FRONT PASSENGER SIDE OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SEAT BELT UNBUCKLED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *DT UPDATED 12/18/18*JB
Incident date: Apr 4, 2018
TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED ON THE FRONT PASSENGER SIDE OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SEAT BELT UNBUCKLED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *DT UPDATED 12/18/18*JB
Incident date: Jul 17, 2018
I HAVE REGULARLY MAINTAINED MY LEXUS RX AT AN INDEPENDENT LEXUS SHOP. WHILE THE CAR WAS PARKED/RUNNING, THE ENGINE SUDDENLY, WITHOUT ANY WARNING NOISE OR DASHBOARD ALERT, STOPPED. AFTER THE CAR FAILED TO RESTART, I SUSPECTED IT NEEDED A BATTERY JUMP. HOWEVER AFTER REPLACING THE BATTERY, THE CAR STILL DID NOT START. THE CAR WAS TOWED TO AN INDEPENDENT LEXUS SHOP-DAVENPORT, WHERE IT WAS DISCOVERED... Read more
Incident date: Jul 17, 2018
I WAS DRIVING HOME AT 25MPH (WITHOUT MY CHILD) APPROACHING AN INTERSECTION, WHEN THE CAR IN FRONT OF ME MAKES A LAST MINUTE LANE CHANGE TO TURN AT THE INTERSECTION, I GO TO BREAK AND IT DOESN'T BREAK, THE PEDAL REACTS HARD WHERE IT'S ALWAYS A SOFT COMPRESSION, THE DASH LIGHTS UP FLASHING THE MESSAGE "BREAK MALFUNCTION" "CHECK ABS, CHECK VSC, CHECK BRAKE SYSTEM, NOT TO DRIVE VEHICLE DUE TO SYSTEM ... Read more
Incident date: Jul 17, 2018
I WAS DRIVING HOME AT 25MPH (WITHOUT MY CHILD) APPROACHING AN INTERSECTION, WHEN THE CAR IN FRONT OF ME MAKES A LAST MINUTE LANE CHANGE TO TURN AT THE INTERSECTION, I GO TO BREAK AND IT DOESN'T BREAK, THE PEDAL REACTS HARD WHERE IT'S ALWAYS A SOFT COMPRESSION, THE DASH LIGHTS UP FLASHING THE MESSAGE "BREAK MALFUNCTION" "CHECK ABS, CHECK VSC, CHECK BRAKE SYSTEM, NOT TO DRIVE VEHICLE DUE TO SYSTEM ... Read more
Incident date: Jul 17, 2018
I WAS DRIVING HOME AT 25MPH (WITHOUT MY CHILD) APPROACHING AN INTERSECTION, WHEN THE CAR IN FRONT OF ME MAKES A LAST MINUTE LANE CHANGE TO TURN AT THE INTERSECTION, I GO TO BREAK AND IT DOESN'T BREAK, THE PEDAL REACTS HARD WHERE IT'S ALWAYS A SOFT COMPRESSION, THE DASH LIGHTS UP FLASHING THE MESSAGE "BREAK MALFUNCTION" "CHECK ABS, CHECK VSC, CHECK BRAKE SYSTEM, NOT TO DRIVE VEHICLE DUE TO SYSTEM ... Read more
Incident date: Jul 7, 2018
TL* THE CONTACT OWNED A 2017 LEXUS NX200T. WHILE DRIVING 11 MPH INTO A GARAGE, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE BACK WALL OF THE GARAGE. ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. BOTH THE DRIVER AND THE FRONT PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW YARD AND DEEMED A TOTAL LOSS. THE DEALER WAS NOT CALLED. T... Read more
Crash
2 injured