Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jul 2, 2018
ABS/SEATBELT WARNING LIGHT IS FLASHING. MECHANIC SAYS 'DRIVERS SIDE AIRBAG SQUIB NEEDS REPLACING
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2015 LEXUS RX350. WHEN STOPPED ON A SLIGHT INCLINE, THE VEHICLE HESITATED FOR A SECOND OR TWO WITHOUT WARNING. THE CONTACT CALLED HERB CHAMBERS LEXUS OF HINGHAM (141 DERBY ST, HINGHAM, MA 02043, 781-210-5200) AND THE TECHNICIAN EXPLAINED THAT THE VEHICLE HAD A COMPUTER SYSTEM THAT TRACKED THE VARIOUS DRIVING SPEED PATTERNS AND ADJUSTED THE SPEED CONTROL ACCORDING TO THE DRIV... Read more
Incident date: Apr 28, 2018
TL* THE CONTACT OWNS A 2017 LEXUS RX350. WHILE DRIVING 140 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE. IN ADDITION, THE PRE-COLLISION WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A COLLISION REPAIR FACILITY WHERE THE BODY DAMAGE ... Read more
Crash
Incident date: Apr 28, 2018
TL* THE CONTACT OWNS A 2017 LEXUS RX350. WHILE DRIVING 140 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE. IN ADDITION, THE PRE-COLLISION WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A COLLISION REPAIR FACILITY WHERE THE BODY DAMAGE ... Read more
Crash
Incident date: Jul 31, 2018
DRIVING DOWN I-85S IN BETWEEN MORELAND AND GRANTVILLE, GA MY CAR MADE A THUMP SOUND AND THEN CUTOFF. I PULL THE CAR TO THE SIDE OF THE INTERSTATE TO SEE WHY IT CUT OFF. I EXITED THE CAR WITH MY PASSENGERS AND WE NOTICED SMOKE FROM THE ENGINE AREA. THE NEXT THING WE NOTICE IS THAT THE CAR CAUGHT FIRE AND WENT UP IN FLAMES.
Fire
Incident date: Jul 31, 2018
DRIVING DOWN I-85S IN BETWEEN MORELAND AND GRANTVILLE, GA MY CAR MADE A THUMP SOUND AND THEN CUTOFF. I PULL THE CAR TO THE SIDE OF THE INTERSTATE TO SEE WHY IT CUT OFF. I EXITED THE CAR WITH MY PASSENGERS AND WE NOTICED SMOKE FROM THE ENGINE AREA. THE NEXT THING WE NOTICE IS THAT THE CAR CAUGHT FIRE AND WENT UP IN FLAMES.
Fire
Incident date: Jul 31, 2018
DRIVING DOWN I-85S IN BETWEEN MORELAND AND GRANTVILLE, GA MY CAR MADE A THUMP SOUND AND THEN CUTOFF. I PULL THE CAR TO THE SIDE OF THE INTERSTATE TO SEE WHY IT CUT OFF. I EXITED THE CAR WITH MY PASSENGERS AND WE NOTICED SMOKE FROM THE ENGINE AREA. THE NEXT THING WE NOTICE IS THAT THE CAR CAUGHT FIRE AND WENT UP IN FLAMES.
Fire
Incident date: Aug 13, 2018
TL* THE CONTACT OWNS A 2015 LEXUS RC 200T. WHILE ATTEMPTING TO PARK THE VEHICLE, IT JOLTED FORWARD. LATER, WHEN THE CONTACT RETURNED TO THE VEHICLE, THE INTERIOR LIGHTING WAS FLASHING, THE STEERING WHEEL TURNED 360 DEGREES, AND THE EMERGENCY BRAKE WAS OVERHEATED. IN ADDITION, INDICATORS SHOWING THAT THE STEERING WHEEL HYDRAULIC SYSTEM WAS DOWN AND THE VEHICLE IGNITION WAS STILL ON WERE DISPLAYED.... Read more
Incident date: Jun 1, 2017
DASHBOARD IS MELTING. I WAS TOLD I SHOULD HAVE GOTTEN A RECALL LETTER. I DID NOT RECEIVE A LETTER PERTAINING TO THE REPLACEMENT OF THE DASH. IT IS BETWEEN 96 TO 100% FOR MONTHS HERE AND THE DASH GETS SO HOT EVEN TO TOUCH IT. . I PUT A SUNSCREEN OVER WINDSHIELD AND PUNCTURES IT. I AM NOT ASKING FOR A REPLACEMENT BUT JUST REPAIRING IT.. I LOVE MY CAR AND INTEND TO GET NEW ONE NEXT YEAR BUT... Read more
Incident date: Aug 11, 2018
PARKED IN DRIVEWAY IN BACK OF HOUSE, BESIDE DECK AFTER SHORT TRIP TO STORE. SMELLED A MELTING SMELL OUTSIDE. MAYBE FIVE MINUTES LATER THE SMELL STARTED COMING INSIDE THE HOUSE. WE LOOKED OUTSIDE AND SAW SMOKE AND THOUGHT THE HOUSE WAS ON FIRE. WE WENT OUTSIDE AND THERE WAS SMOKE AND FLAMES COMING FROM UNDER THE HOOD. SPRAYED CAR WITH FIRE EXTINGUISHER, WHICH DID NOTHING, THEN USED WATER HOSE TO SP... Read more
Fire
Incident date: Aug 11, 2018
PARKED IN DRIVEWAY IN BACK OF HOUSE, BESIDE DECK AFTER SHORT TRIP TO STORE. SMELLED A MELTING SMELL OUTSIDE. MAYBE FIVE MINUTES LATER THE SMELL STARTED COMING INSIDE THE HOUSE. WE LOOKED OUTSIDE AND SAW SMOKE AND THOUGHT THE HOUSE WAS ON FIRE. WE WENT OUTSIDE AND THERE WAS SMOKE AND FLAMES COMING FROM UNDER THE HOOD. SPRAYED CAR WITH FIRE EXTINGUISHER, WHICH DID NOTHING, THEN USED WATER HOSE TO SP... Read more
Fire
Incident date: Aug 11, 2018
PARKED IN DRIVEWAY IN BACK OF HOUSE, BESIDE DECK AFTER SHORT TRIP TO STORE. SMELLED A MELTING SMELL OUTSIDE. MAYBE FIVE MINUTES LATER THE SMELL STARTED COMING INSIDE THE HOUSE. WE LOOKED OUTSIDE AND SAW SMOKE AND THOUGHT THE HOUSE WAS ON FIRE. WE WENT OUTSIDE AND THERE WAS SMOKE AND FLAMES COMING FROM UNDER THE HOOD. SPRAYED CAR WITH FIRE EXTINGUISHER, WHICH DID NOTHING, THEN USED WATER HOSE TO SP... Read more
Fire
Incident date: Jul 12, 2017
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE DRIVING 65 MPH, THE HEADLIGHTS FAILED AND IMPAIRED THE DRIVER'S VISION. THE HEADLIGHT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LEXUS OF CHERRY HILL (1230 ROUTE 73 SOUTH, MOUNT LAUREL, NJ 08054, (856) 393-4583) WHERE THE FAILURE WAS DIAGNOSED, BUT THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WA... Read more
Incident date: Jan 1, 2018
WE LATELY HAVE HAD DASHBOARD CRACKS OR MELTING ALTHOUGH WE HAVE GARAGE MAINTAINED OUR CAR VERY CAREFULLY WITH VERY LOW MILEAGE OF 70,000 ONLY. THIS IS NOT HEALTHY AND VERY HARMFUL TO OUR LEXUS EXPERIENCE. BY THE WAY, WE HAVEN'T HAD SUCH CRACKS UNTIL NOW DUE TO OUR WELL MAINTENANCE SO THAT WE MISSED DASHBOARD RECALL WHICH WAS EXPIRED ON MAY 31 2017.
Incident date: Feb 2, 2018
PASSENGER AIR BAG LIGHT CAME ON ABOUT 6 MONTHS AGO AND WON'T CUT OFF,I HAVEN'T BEEN IN A CAR ACCIDENT NOR HAS MY AIRBAG EMPLODED, HAD IT LOOK AT BY MECHANIC AT AUTO SHOP WHERE I GET MY OIL CHANGES AND SUCH HE DIDN'T RECOGNIZE ANY PROBLEMS,CALLED LEXUS DEALERSHIP AND THEY WANT TO CHARGE AN ARM AND A LEG JUST TO LOOK AT IT.
Incident date: Nov 20, 2017
WHEN CAR IS PARKED OUT IN THE SUN DOOR ARMREST CENTER CONSOLE GLOVE COMPARTMENT IN BETWEEN FRONT AND REAR BACK DOOR ALL MELT WITH ANY TYPE OF SUNSHINE HITTING IT IT IS CRACKING IT FALLS OFF VERY STICKY EXTREMELY DIRTY IF TOUCHED WHEN MELTING NO WAY OF CLEANING OR FIXING THE PROBLEM WAS TOLD THAT MY VEHICLE VIN NUMBER WAS NOT IN ON THIS RECALL FIRST-YEAR THIS VEHICLE WAS MADE I HAVE ALL THE SAME IS... Read more
Incident date: Sep 1, 2017
NAV SYSTEM WILL NOT TAKE ME TO MY HOME ADDRESS - MY DEVELOPMENT WAS STARTED IN 2003. MY STREET IN NOT AVAILABLE AND THE NAV SYSTEM DISABLES ME FROM TYPING THE STREET NAME. JUST MOVED TO A NEW STATE AND NEED TO BE ABLE TO PUT IN 'TAKE ME HOME'. I HAVE CONTACTED THE DEALER (WILDE LEXUS, SARASOTA, FL) 3 TIMES - THEY CLAIMED TO HAVE ORDERED A NEW DISK BUT I FEEL I AM GETTING A RUN-AROUND SINCE THE DIS... Read more
LEXUS
HS 250 HYBRID
(2010) — SERVICE BRAKES
Aug 13, 2018
Incident date: Aug 11, 2018
TOOK MY CAR TO THE MECHANIC AND WAS TOLD THAT THERE IS A RECALL ON ABS (REFLASH SOFTWARE) AND BREAK BOOSTER PUMP REPLACEMENT. I HAVE LOST THE HYDRAULIC PRESSURE ON THE BREAKS AND IS A SAFETY ISSUE. DEALER HAS SAME ISSUE WITH OTHER VEHICLES EXCEPT OF MINE. HOW DO I GET MY VIN NUMBER CHECKED AND ADDED TO THE RECALL? PLEASE ASSIST. THANK YOU.
LEXUS
HS 250 HYBRID
(2010) — SERVICE BRAKES
Aug 13, 2018
Incident date: Aug 11, 2018
ADDING DOCUMENTS PROVIDED BY THE MECHANIC, AND PICTURE ON THE ERROR. LOOKS LIKE THE SAME ISSUE BUT DEALER WILL NOT RECOGNIZE THIS RECALL FOR THE VIN NUMBER. PLEASE ASSIST
Incident date: Aug 13, 2018
I WAS DRIVING ON HIGHWAY ON SPEED OF 65 MILES PER HOUR SUDDENLY MY POWER STRING AND BRAKES FAILED. LUCKILY I DIDN'T GET AN ACCIDENT. AFTER I CAME HOME AND START RESEARCHING I SAW THERE ARE A LOT OF PEOPLE WITH THE SAME PROBLEM.PLEASE MAKE A RECALL FOR THAT MAYBE SOMETHING HAPPENS TO SOMEONE.THANKS
Incident date: Aug 13, 2018
I WAS DRIVING ON HIGHWAY ON SPEED OF 65 MILES PER HOUR SUDDENLY MY POWER STRING AND BRAKES FAILED. LUCKILY I DIDN'T GET AN ACCIDENT. AFTER I CAME HOME AND START RESEARCHING I SAW THERE ARE A LOT OF PEOPLE WITH THE SAME PROBLEM.PLEASE MAKE A RECALL FOR THAT MAYBE SOMETHING HAPPENS TO SOMEONE.THANKS
Incident date: Aug 13, 2018
I WAS DRIVING ON HIGHWAY ON SPEED OF 65 MILES PER HOUR SUDDENLY MY POWER STRING AND BRAKES FAILED. LUCKILY I DIDN'T GET AN ACCIDENT. AFTER I CAME HOME AND START RESEARCHING I SAW THERE ARE A LOT OF PEOPLE WITH THE SAME PROBLEM.PLEASE MAKE A RECALL FOR THAT MAYBE SOMETHING HAPPENS TO SOMEONE.THANKS
Incident date: Aug 11, 2018
CAR INTERMITTENTLY HAS BRAKE MALFUNCTION, THE TRACTION CONTROL AND ABS LIGHT ARE DISPLAYED AND BREAK POWER IS SIGNIFICANTLY DIMINISHED. ONCE YOU TURN OFF THE CAR AND START IT AGAIN EVERYTHING GOES BACK TO NORMAL. THIS HAS HAPPENED TWICE NOW IN THE LAST 2500MILES, I PURCHASED THE CAR WITH 29,000 AND NOW IT HAS 36,000 ON IT NOW. THE BREAKS FAILED BOTH TIMES WHILE ACCELERATING STRAIGHT FROM A STOP... Read more
Incident date: Jan 1, 2018
TAKATA AIRBAG. PASSENGER AIRBAG TROUBLE LIGHT COMES ON DASH INTERMITTENTLY WHEN STATIONARY AND WHILE IN MOTION ON STREET/HIGHWAY. WHEN I RECENTLY HAD THE TAKATA AIRBAG RECALL DONE, THE DEALERSHIP QUOTED ME $2,100 TO REPLACE THE WIRING HARNESS. I RESEARCHED ON-LINE AND FOUND THIS TO BE UNIVERSALLY OCCURRING PROBLEM WITH LEXUS IS250 MODELS AND OTHERS 2006 AND LATER. THE DEFECTIVE PART IS THE CONNECT... Read more
Incident date: Aug 3, 2018
MY CAR NEVER LEAKED OIL, AND NO SENSOR LIGHTS WERE ON. REGULAR MAINTENANCE WAS PERFORMED ON THE CAR. WHILE I WAS DRIVING ON THE FREEWAY ON CRUISE CONTROL ABOUT 70 MPH (2,000 RPM) ENGINE SUDDENLY REVVED UP TO 3,000-3,500 RPM. I WAS ABLE TO EXIT THE HIGHWAY WITHIN 0.25 MILES, THE OIL PRESSURE SENSOR CAME ON AT THE END OF THE EXIT RAMP. I DROVE APPROXIMATELY 100 YARDS AWAY FROM THE EXIT RAMP TO REACH... Read more
Incident date: Aug 3, 2018
MY CAR NEVER LEAKED OIL, AND NO SENSOR LIGHTS WERE ON. REGULAR MAINTENANCE WAS PERFORMED ON THE CAR. WHILE I WAS DRIVING ON THE FREEWAY ON CRUISE CONTROL ABOUT 70 MPH (2,000 RPM) ENGINE SUDDENLY REVVED UP TO 3,000-3,500 RPM. I WAS ABLE TO EXIT THE HIGHWAY WITHIN 0.25 MILES, THE OIL PRESSURE SENSOR CAME ON AT THE END OF THE EXIT RAMP. I DROVE APPROXIMATELY 100 YARDS AWAY FROM THE EXIT RAMP TO REACH... Read more
Incident date: Dec 23, 2015
I KEEP GETTING MAIL ABOUT THE RECALL AND HAVE SPOKE TO LEXUS SEVERAL TIMES IN THE PAST 2 YEARS ABOUT THE TAKATA AIRBAGS EACH TIMES SOMEONE TELLS ME SOMETHING DIFFERENT BUT THERE IS NO LEXUS DEALER IN MY CITY AND THE CLOSEST IS OVER 100 MILES AWAY IN WHICH I DON'T HAVE MONEY TO TAKE A TRIP. I'M WORRIED ABOUT THIS SITUATION BECAUSE NOW THEY SAY DON'T EVEN RIDE NO ONE IN THE PASSENGER SEAT THAT'S A I... Read more
Incident date: Aug 7, 2018
CAR BE GOOD. JUST NEED FULL GAS 2 YEAR.
Incident date: Jul 20, 2018
I HAVE NOTICED THE AIR BAG COVER ON THE PASSENGER SIDE IS POPPING UP AND LOOKS LIKE IT IS GOING TO EXPLODE
Incident date: Jul 24, 2018
TL* THE CONTACT OWNS A 2003 LEXUS GX470. THE CONTACT STATED THAT THE BRAKE WARNING INDICATOR ILLUMINATED. ALSO, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT ACTIVATED THE HAZARD LIGHTS AND ENGAGED THE EMERGENCY BRAKE WHEN THE FAILURE OCCURRED. THE DEALER (POHANKA HONDA OF FREDERICKSBURG, 60 S GATEWAY DR., FREDERICKSBURG, VA 22406, (540) 735-9100) WAS CALLED AND STA... Read more
Incident date: Apr 5, 2018
WHILE BRINGING THE CAR TO A STOP, I AM EXPERIENCING A VERY HARD DOWNSHIFT FROM 2ND GEAR TO 1ST GEAR. THIS HARD DOWNSHIFT IS SO ABRUPT THAT IT FEELS AS IF YOU WERE REAR ENDED. RESEARCH SHOWS THIS BEING AN ELECTRONIC FAILURE IN THE ELECTRONIC CONTROL MODULE BACKED WITH HUNDREDS OF COMPLAINTS OF THIS EXACT ISSUE TO THIS PARTICULAR YEAR, MAKE AND MODEL. IN SEVERAL CASES, MENTIONS OF A CLASS ACTION L... Read more
Incident date: Apr 5, 2018
WHILE BRINGING THE CAR TO A STOP, I AM EXPERIENCING A VERY HARD DOWNSHIFT FROM 2ND GEAR TO 1ST GEAR. THIS HARD DOWNSHIFT IS SO ABRUPT THAT IT FEELS AS IF YOU WERE REAR ENDED. RESEARCH SHOWS THIS BEING AN ELECTRONIC FAILURE IN THE ELECTRONIC CONTROL MODULE BACKED WITH HUNDREDS OF COMPLAINTS OF THIS EXACT ISSUE TO THIS PARTICULAR YEAR, MAKE AND MODEL. IN SEVERAL CASES, MENTIONS OF A CLASS ACTION L... Read more
Incident date: Apr 5, 2018
WHILE BRINGING THE CAR TO A STOP, I AM EXPERIENCING A VERY HARD DOWNSHIFT FROM 2ND GEAR TO 1ST GEAR. THIS HARD DOWNSHIFT IS SO ABRUPT THAT IT FEELS AS IF YOU WERE REAR ENDED. RESEARCH SHOWS THIS BEING AN ELECTRONIC FAILURE IN THE ELECTRONIC CONTROL MODULE BACKED WITH HUNDREDS OF COMPLAINTS OF THIS EXACT ISSUE TO THIS PARTICULAR YEAR, MAKE AND MODEL. IN SEVERAL CASES, MENTIONS OF A CLASS ACTION L... Read more
Incident date: May 21, 2018
CAR DASHBOARD AND SIDEBOARDS INSIDE THE DOORS START MELTING AND BECOME STICKY WHEN PARKED OUTSIDE DURING SUMMER. MATERIAL IS SO STICKY THAT IT COMES ON HANDS AND CLOTHES, AND IT ALSO LEAVES SMELL AND POSSIBLE FUMES IN THE CAR
Incident date: Aug 4, 2018
WHILE DRIVING IN THE HIGHWAY BACK HOME THE CHECK ENGINE LIGHT CAME ON AND IT SAID VSC. WHEN I GOT HOME I DID SOME RESEARCH ONLINE AND WENT BACK TO MY VEHICLE AND CHECKED THE GAS COVER TO SEE IF IT COULD OFF BEEN THAT BUT IT STILL HAS THE CHECK ENGINE LIGHT ON
Incident date: May 20, 2018
I HAVE A HORRIBLE EXPERIENCE WITH MY NEW LEXUS ES300H 2018. I LEASED THE CAR FROM KEYES IN VAN NUYS(LA). WHEN I SEAT IN THE CAR AFTER 5 MINUTES SOME THING CAUSE ITCHING MY FACE,THIS SITUATION IS EVEN WORSED WHEN I DRIVE IN THE HIGHWAY. I TOOK MY CAR TO DEALERSHIP MORE THAN 8 TIMES THEY START CLEANING CHANGING THE CABIN AIR FILTER BUT THE PROBLEM IS STILL THERE. I GAVE RIDES TO MY FRIENDS ALSO ... Read more
Incident date: Dec 16, 2017
SENSOR IN PASSENGER SEAT BELT BUCKLE. SEAT BELT INDICATOR LIGHT IS BLINKING ALL TIME EVEN WITH SEAT BELT CONNECTED-SAYS THAT AIR BAG OFF - FRONT PASSENGER SEAT BELT INTERNAL SHORT. AFRAID AIR BAG WILL NOT GO OFF IF VEHICLE IS EVER IN ACCIDENT.
Incident date: Jul 20, 2017
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED. THE DEALER (STERLING MCCALL LEXUS, 10025 SOUTHWEST FWY, HOUSTON, TX 77074, (713) 995-2630) WAS CONTACTED, BUT HAD NOT DIAGNOSED OR REPAIRED THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 161,390.
Incident date: Jan 20, 2016
TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND PRODUCED A GLARE THAT IMPAIRED VISION WHILE DRIVING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LEXUS OF NEW ORLEANS (8811 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003, (504) 207-3100) WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MAN... Read more
Fire
Incident date: Jul 2, 2018
TAKATA RECALL INVOLVES PROBLEMS THAT CRACK WELDS. IT SHOULD BE FIXED.
Incident date: Jul 2, 2018
TAKATA RECALL INVOLVES PROBLEMS THAT CRACK WELDS. IT SHOULD BE FIXED.
Incident date: Apr 1, 2018
THE HEADS UP DISPLAY UNIT CAUSES A DISTRACTING REFLECTION INTO THE DRIVERS EYES THAT INTERFERES WITH VISION WHILE DRIVING. THIS OCCURS WHEN THE CAR IS STATIONARY, IN MOTION, ON A CITY STREET AND HIGHWAY, AND/OR TURNING. THIS WAS NOT IDENTIFIED UNTIL AFTER THE NEW CAR WAS PURCHASED.
Incident date: Apr 1, 2018
THE HEADS UP DISPLAY UNIT CAUSES A DISTRACTING REFLECTION INTO THE DRIVERS EYES THAT INTERFERES WITH VISION WHILE DRIVING. THIS OCCURS WHEN THE CAR IS STATIONARY, IN MOTION, ON A CITY STREET AND HIGHWAY, AND/OR TURNING. THIS WAS NOT IDENTIFIED UNTIL AFTER THE NEW CAR WAS PURCHASED.
Incident date: Apr 1, 2018
THIS IS A SUPPLEMENTAL ENTRY TO MODIFY COMPLAINT 11115465. IT SHOULD BE NOTED THAT THE HEADS UP DISPLAY REFLECTED SUNLIGHT DIRECTLY INTO THE DRIVERS EYES CAUSING SERIOUS DISTRACTION AND A SERIOUS SAFETY CONCERN. LEXUS CORPORATION WAS NOTIFIED OF THE SITUATION THROUGH THE DEALERSHIP BUT DID NOT OFFER ANY FIX TO THE SITUATION AND THE DEALER REPORTED THAT THEY WERE THEREFORE NOT ALLOWED TO FIX THE RE... Read more
Incident date: Apr 1, 2018
THIS IS A SUPPLEMENTAL ENTRY TO MODIFY COMPLAINT 11115465. IT SHOULD BE NOTED THAT THE HEADS UP DISPLAY REFLECTED SUNLIGHT DIRECTLY INTO THE DRIVERS EYES CAUSING SERIOUS DISTRACTION AND A SERIOUS SAFETY CONCERN. LEXUS CORPORATION WAS NOTIFIED OF THE SITUATION THROUGH THE DEALERSHIP BUT DID NOT OFFER ANY FIX TO THE SITUATION AND THE DEALER REPORTED THAT THEY WERE THEREFORE NOT ALLOWED TO FIX THE RE... Read more
Incident date: Jul 31, 2018
THE HYBRID BATTERY FAILED, POWER INVERTER, LOCKING UP POWER STEERING AND MY CAR WAS NOT ABLE TO OPERATE ON THE ROAD. I WAS QUOTED 7500$ COST. I HAVE READ OF SIMILAR PROBLEMS OCCURRING. I WOULD LIKE HELP REPAIRING FROM LEXUS
Incident date: Jul 31, 2018
THE HYBRID BATTERY FAILED, POWER INVERTER, LOCKING UP POWER STEERING AND MY CAR WAS NOT ABLE TO OPERATE ON THE ROAD. I WAS QUOTED 7500$ COST. I HAVE READ OF SIMILAR PROBLEMS OCCURRING. I WOULD LIKE HELP REPAIRING FROM LEXUS
Incident date: Jul 31, 2018
THE HYBRID BATTERY FAILED, POWER INVERTER, LOCKING UP POWER STEERING AND MY CAR WAS NOT ABLE TO OPERATE ON THE ROAD. I WAS QUOTED 7500$ COST. I HAVE READ OF SIMILAR PROBLEMS OCCURRING. I WOULD LIKE HELP REPAIRING FROM LEXUS
Incident date: Apr 3, 2018
BRAKE SYSTEM FAILURE CODE 1391 INDICATING THE BRAKE ACCUMULATOR AND/OR ACTUATOR, WHEN APPLYING BRAKE FRONT END SHIMMYS TO A POINT WHERE CONTROL OF CAR CAN BE LOST. LEXUS EXTENDED RECALL TO 12/17 HOWEVER THE PROBLEM IS A DEFINITE SAFETY ISSUE AND THERE ARE MANY COMPLAINTS ON LINE ABOUT THIS PROBLEM. THE PROBLEM IN MOST CASES CAN ARISE AT 80,000-UP MILES AND COST IS PROHIBITIVE AT ABOUT $3500, THIS ... Read more