Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 30, 2018
TL* THE CONTACT OWNS A 2008 LEXUS LS460. WHILE THE VEHICLE WAS ON AND IN THE PARK POSITION, THE "CHECK VEHICLE SYSTEM, STOP VEHICLE IN A SAFE PLACE IMMEDIATELY", CHECK ENGINE, AND BRAKE SYSTEM WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO STARKS TOYOTA (4855 US-501, MYRTLE BEACH, SC 29579, 843-236-2161) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WA... Read more
Incident date: Jun 30, 2018
TL* THE CONTACT OWNS A 2008 LEXUS LS460. WHILE THE VEHICLE WAS ON AND IN THE PARK POSITION, THE "CHECK VEHICLE SYSTEM, STOP VEHICLE IN A SAFE PLACE IMMEDIATELY", CHECK ENGINE, AND BRAKE SYSTEM WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO STARKS TOYOTA (4855 US-501, MYRTLE BEACH, SC 29579, 843-236-2161) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WA... Read more
LEXUS
HS 250 HYBRID
(2011) — SUSPENSION
Sep 8, 2018
Incident date: Sep 5, 2018
DURING ALIGNMENT, DRIVER'S SIDE REAR TOE ARM WAS BROKEN BY THE SERVICE DEPARTMENT AT LEXUS DEALERSHIP. THEY REPLACED, BUT STATED THERE WAS SEVERE CORROSION WHICH CAUSED THE BOLT TO BECOME SEIZED. THE BOLT HAD TO BE WELDED OFF. I SEE THE 2010 MODELS ARE SHOWING THE SAME ISSUES.
Incident date: Sep 6, 2018
HEIGHT CONTROL FOR REAR AIR SUSPENSION BOTTOMS OUT AND THE VEHICLE BOUNCE VIOLENTLY WHILE DRIVING AND THE CONTROL SWITCH FOR THE HEIGHT IS STUCK IN NEUTRAL
Incident date: Sep 6, 2018
HEIGHT CONTROL FOR REAR AIR SUSPENSION BOTTOMS OUT AND THE VEHICLE BOUNCE VIOLENTLY WHILE DRIVING AND THE CONTROL SWITCH FOR THE HEIGHT IS STUCK IN NEUTRAL
Incident date: May 24, 2013
DURING ROUTINE CAR MAINTENANCE, I WAS NOTIFIED BY THE TOYOTA TECHNICIAN THAT THE RACK AND PINION ASSEMBLY WAS LEAKING POWER STEERING FLUID AND NEEDED TO BE REPLACED IN ORDER TO MAINTAIN SAFETY OPERATION. THE MILEAGE AT THE TIME OF FAILURE WAS 86,817. THE TECHNICIAN STATED THAT THE ONLY FIX FOR THIS ISSUE WAS TO REMOVE AND REPLACE THE ENTIRE RACK AND PINION ASSEMBLY AT A COST OF $1,700. I BELIEVE T... Read more
Incident date: Feb 1, 2017
MELTING DASHBOARD EMITTING OUT POISONOUS SMELL, CAUSE MY THROATS UNCOMFORTABLE AND COUGHING. MY KID COMPLAINS ABOUT THERE IS ALWAYS SMELL IN MY CAR AND FELT DIZZY AND HEADACHE WHENEVER SITTING IN. NEED TO EVALUATE THE CHEMICAL RELEASED AND ITS IMPACT TO HEALTH.
Incident date: Feb 1, 2017
MELTING DASHBOARD EMITTING OUT POISONOUS SMELL, CAUSE MY THROATS UNCOMFORTABLE AND COUGHING. MY KID COMPLAINS ABOUT THERE IS ALWAYS SMELL IN MY CAR AND FELT DIZZY AND HEADACHE WHENEVER SITTING IN. NEED TO EVALUATE THE CHEMICAL RELEASED AND ITS IMPACT TO HEALTH.
Incident date: Feb 1, 2017
MELTING DASHBOARD EMITTING OUT POISONOUS SMELL, CAUSE MY THROATS UNCOMFORTABLE AND COUGHING. MY KID COMPLAINS ABOUT THERE IS ALWAYS SMELL IN MY CAR AND FELT DIZZY AND HEADACHE WHENEVER SITTING IN. NEED TO EVALUATE THE CHEMICAL RELEASED AND ITS IMPACT TO HEALTH.
Incident date: Jun 30, 2016
TL* THE CONTACT OWNS A 2012 LEXUS CT 200H. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE CONTACT WAS UNABLE TO GET THE RECALL REPAIR COMPLETED BECAUSE NO TECHNICIANS WERE WILLING TO ASSIST. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SPARK TOYOTA (4855 US-501, MYRTLE BEACH, SC) WAS CONTACTED A... Read more
Incident date: Aug 1, 2018
WIRING HARNESS DEFECT RENDERS SRS/SEATBELT PRETENSION SYSTEM INOPERABLE. LEXUS REFUSES TO REPLACE WIRING HARNESS WITHOUT CHARGING $3,000. THE ISSUE IS LISTED UNDER A TSB BY LEXUS AND WAS KNOWN TO THEM.
Incident date: Aug 1, 2018
WIRING HARNESS DEFECT RENDERS SRS/SEATBELT PRETENSION SYSTEM INOPERABLE. LEXUS REFUSES TO REPLACE WIRING HARNESS WITHOUT CHARGING $3,000. THE ISSUE IS LISTED UNDER A TSB BY LEXUS AND WAS KNOWN TO THEM.
Incident date: Aug 1, 2018
WIRING HARNESS DEFECT RENDERS SRS/SEATBELT PRETENSION SYSTEM INOPERABLE. LEXUS REFUSES TO REPLACE WIRING HARNESS WITHOUT CHARGING $3,000. THE ISSUE IS LISTED UNDER A TSB BY LEXUS AND WAS KNOWN TO THEM.
Incident date: Jul 20, 2018
I PURCHASED A 2014 LEXUS IS 350 F SPORT FROM FORT WORTH BROTHERS, LLC/ALFA ROMEO FIAT IN FORT WORTH, TEXAS ON JULY 20, 2018. I NOTICED THE NEXT DAY WHILE DRIVING THE CAR AT HIGHWAY SPEEDS THAT WHEN APPLYING THE BRAKES, THERE IS A "RUMBLING/GRINDING" NOISE AND THE CAR WAS HARD TO STOP. I WENT BACK TO THE DEALERSHIP THE NEXT DAY AND TOLD THEM. THEY CHECKED THE CAR AND SAID THEY FOUND NOTHING WRON... Read more
Incident date: Jul 20, 2018
I PURCHASED A 2014 LEXUS IS 350 F SPORT FROM FORT WORTH BROTHERS, LLC/ALFA ROMEO FIAT IN FORT WORTH, TEXAS ON JULY 20, 2018. I NOTICED THE NEXT DAY WHILE DRIVING THE CAR AT HIGHWAY SPEEDS THAT WHEN APPLYING THE BRAKES, THERE IS A "RUMBLING/GRINDING" NOISE AND THE CAR WAS HARD TO STOP. I WENT BACK TO THE DEALERSHIP THE NEXT DAY AND TOLD THEM. THEY CHECKED THE CAR AND SAID THEY FOUND NOTHING WRON... Read more
Incident date: Apr 10, 2018
TAKATA AIR BAG HAS NOT BEEN REPLACED SINCE PURCHASING. CONSTANT BRAKES VIBRATIONS FEEL AT STEERING WHEEL. SOMETIMES ITS ALMOST DANGEROUS TO CONTINUE DRIVING .DEALERS ARE UNABLE TO FIX IT AND HAVE NO SOLUTION. I HAVE VISITED NEWPORT LEXUS AND LEXUS OF EL CAJON MULTI TIMES BUT THEY ARE NOT FIX MY BRAKES.AIR BAGS ARE NOT AVAIALBLE
Incident date: Apr 10, 2018
TAKATA AIR BAG HAS NOT BEEN REPLACED SINCE PURCHASING. CONSTANT BRAKES VIBRATIONS FEEL AT STEERING WHEEL. SOMETIMES ITS ALMOST DANGEROUS TO CONTINUE DRIVING .DEALERS ARE UNABLE TO FIX IT AND HAVE NO SOLUTION. I HAVE VISITED NEWPORT LEXUS AND LEXUS OF EL CAJON MULTI TIMES BUT THEY ARE NOT FIX MY BRAKES.AIR BAGS ARE NOT AVAIALBLE
Incident date: Jun 10, 2018
UPON PARKING VEHICLE ACCELERATED WHEN THE BRAKE WAS APPLIED. I QUESTIONED MYSELF IF THE INCIDENT COULD HAVE BEEN OPERATOR RELATED. I WAS PROPELLED INTO A STEEL BARRIER THAT RESULTED IN DAMAGE TO THE FRONT BUMPER AND GRILL. LATER THAT DAY THE CAR ACCELERATED A SECOND TIME WHEN APPLYING THE BRAKES WHILE PARKING THE VEHICLE. FORTUNATELY NO ONE WAS IN FRONT OF ME. NO ONE WAS HURT AND THE AIR BAGS DID ... Read more
Crash
Incident date: May 21, 2016
THE CAR IS EQUIPPED WITH THE AUTOMATIC DOOR CLOSING SYSTEM, WHICH MALFUNCTIONED, CAUSING REAR SIDE PASSENGER DOOR TO BE INCAPABLE OF SECURELY BEING CLOSED. WHEN THE DOORS ARE SOFTLY PARTIALLY SHUT, THIS SYSTEM GRABS THE DOOR AND FINISHES COMPLETELY SHUTTING THE DOOR FLUSH TO THE OUTER BODY OF THE CAR. WHEN THE SYSTEM FAILS, THE DOOR CANNOT BE SHUT EVEN MANUALLY. IF THIS WERE TO HAPPEN WHILE ON A T... Read more
Incident date: Aug 1, 2017
LEXUS HAS A WIDE KNOW ISSUE WITH MELTING DASHBOARDS AND DOOR PANELS. MY DASHBOARD IS MELTING. IT CREATES A GLARE WHEN DRIVING, IT HOUSES CRITICAL ELECTRICAL COMPONENTS THAT CAN POSE A HUGE SAFETY HAZARD. I DRIVE THIS CAR DAILY AND FREQUENTLY TRANSPORT PASSENGERS SUCH AS FAMILY AND FRIENDS. LEXUS REFUSES TO DO ANYTHING ABOUT IT. CAR INTERIOR REPAIR SHOPS HAVE NO SOLUTION TO THIS PROBLEM. LEXUS ACKN... Read more
Incident date: Aug 1, 2017
LEXUS HAS A WIDE KNOW ISSUE WITH MELTING DASHBOARDS AND DOOR PANELS. MY DASHBOARD IS MELTING. IT CREATES A GLARE WHEN DRIVING, IT HOUSES CRITICAL ELECTRICAL COMPONENTS THAT CAN POSE A HUGE SAFETY HAZARD. I DRIVE THIS CAR DAILY AND FREQUENTLY TRANSPORT PASSENGERS SUCH AS FAMILY AND FRIENDS. LEXUS REFUSES TO DO ANYTHING ABOUT IT. CAR INTERIOR REPAIR SHOPS HAVE NO SOLUTION TO THIS PROBLEM. LEXUS ACKN... Read more
Incident date: Feb 1, 2018
REAR LIFTGATE CLOSES IN THE WINTER TIME WITHOUT WARNING. NO PROBLEM IN WARM MONTHS. HAD COMPLAINED OF THIS ISSUE SINCE I OWNED THE CAR AND WAS ADVISED BY LEXUS DEALER THAT THIS HAPPENS IN THE WINTER. FOR THE MOST PART I WAS ABLE TO CATCH IT BECAUSE IT STARTS BEEPING NOW IT JUST SHUTS AND FELL ON ME WHEN I WAS LOADING GROCERIES AT THE SUPERMARKET. THE PROBLEM APPEARS TO BE AN ISSUE WITH THE STRUTS ... Read more
Incident date: Jul 1, 2016
INTERIOR DOORS ARE MELTING AND DASHBOARD
Incident date: Aug 27, 2018
TAKATA INFLATORS OR POTENTIAL OF RUPTURED INFLATOR ON PASSENGER SIDE AIRBAG. I HAVE NOT BEEN CONTACTED REGARDING THIS RECALL AS OF YET AND I DO SEE THIS RECALL WAS ISSUED IN MAY OF 2015. PLEASE NOTE NOTHING HAS HAPPENED BUT MY CAR HAS NOT BEEN REPAIRED AND I HAVE NOT RECEIVED ANY COMMUNICATION ON THE RECALL AS OF YET.
Incident date: Aug 20, 2018
MY LEXUS HAS UNDER 20,000 MILES ON IT AND IT HAS BEEN GARAGE KEPT AND NOT SEEN WINTERS. MY DEALER JUST TOLD ME THAT THE STEERING GEARBOX NEEDS TO BE REPLACED IMMEDIATELY. THIS CAR IS IN PERFECT SHAPE AND HAS HARDLY BEEN DRIVEN. IF THERE IS A PROBLEM WITH THIS, LEXUS SHOULD BE PAYING FOR IT, NOT ME. THE QUOTE IS FOR $1450.
Incident date: Aug 14, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. LEXUS OF ALBUQUERQUE NEW MEXICO (4821 PAN AMERICAN FWY, ALBUQUERQUE, NM 87109, (505) 341-1600) STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS), BUT THE WARNING INDICATOR WAS NOT RELATED TO THE TAKATA RECALL. THE ... Read more
Incident date: Aug 28, 2018
MY VEHICLE IS HAVING AN ISSUE WITH OIL CONSUMPTION, AFTER RUNNING IT FOR 2000 MILES AFTER EVERY ENGINE OIL (SYNTHETIC) AND FILTER REPLACEMENT, MY VEHICLE ENGINE OIL LEVEL SHOWS TO BE SUPER LOW. NO SIGNS OF LEAKAGE ANYWHERE.
Incident date: Jun 15, 2017
TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND STICKY. THE CONTACT ALSO STATED THAT THE SUN PRODUCED A GLARE ON THE DASHBOARD, WHICH MADE DRIVING VERY DIFFICULT. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER. THE TECHNICIAN TOOK PICTURES AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AN... Read more
Incident date: Aug 26, 2018
REAR SUSPENSION ARM BROKE A WAY FROM A FRAME SECTION THAT APPEARS ROTTED. NO OTHER RUST ON VEHICLE. THIS HAPPENED WHILE DRIVING ON SMOOTH ROAD AND MADE VERY DIFFICULT TO CONTROL. SCARED TO THINK IF THIS HAPPENED AT HIGHWAY SPEED. AGAIN..THIS IS A CLEAN..NO RUST VEHICLE
Incident date: Aug 26, 2018
REAR SUSPENSION ARM BROKE A WAY FROM A FRAME SECTION THAT APPEARS ROTTED. NO OTHER RUST ON VEHICLE. THIS HAPPENED WHILE DRIVING ON SMOOTH ROAD AND MADE VERY DIFFICULT TO CONTROL. SCARED TO THINK IF THIS HAPPENED AT HIGHWAY SPEED. AGAIN..THIS IS A CLEAN..NO RUST VEHICLE
Incident date: Aug 23, 2018
UNINTENDED ACCELERATION WHILE INCHING INTO PARKING SPACE AT VERY SLOW RATE OF SPEED. ENGINE RACED UNEXPECTEDLY AND CAR JUMPED CURB WITH ALL 4 TIRES, ACROSS A SMALL MEDIAN, AND DOWN ANOTHER CURB WITH 3 TIRES, STRIKING A PARKED CAR, WHICH STOPPED FORWARD MOTION.
Crash
Incident date: Aug 23, 2018
UNINTENDED ACCELERATION WHILE INCHING INTO PARKING SPACE AT VERY SLOW RATE OF SPEED. ENGINE RACED UNEXPECTEDLY AND CAR JUMPED CURB WITH ALL 4 TIRES, ACROSS A SMALL MEDIAN, AND DOWN ANOTHER CURB WITH 3 TIRES, STRIKING A PARKED CAR, WHICH STOPPED FORWARD MOTION.
Crash
Incident date: Aug 23, 2018
UNINTENDED ACCELERATION WHILE INCHING INTO PARKING SPACE AT VERY SLOW RATE OF SPEED. ENGINE RACED UNEXPECTEDLY AND CAR JUMPED CURB WITH ALL 4 TIRES, ACROSS A SMALL MEDIAN, AND DOWN ANOTHER CURB WITH 3 TIRES, STRIKING A PARKED CAR, WHICH STOPPED FORWARD MOTION.
Crash
Incident date: Jan 4, 2016
TAKATA RECALL. WAS UNAWARE OF FUEL SYSTEM RECALL. THE DEALERSHIP NEVER INFORMED ME THAT THIS WAS EVER AN ISSUE. STARTED SMELLING A WEIRD SMELL COMING FROM THE EXHAUST WHEN I ACCELERATE.
Incident date: Mar 9, 2017
I HAVE A LEXUS IS 250 2007, THE DASHBOARD MATERIAL IS LOW GRADE AND UNSAFE, FOR VISIBILITY WHILE DRIVING IN DAY HOURS. WHEN I WAS NOTIFIED BY A FRIEND THAT THE LEXUS ORGANIZATION HAVE MADE A RECALL ON THE ALL THE LEXUS CARS SUCH AS MINE, I CALLED THE DEALERSHIP IN MY CITY HOUSTON TX AND THEY DID NOT HELP ME, AND THEY SAID THE RECALL DON'T EXIST.
Incident date: Mar 9, 2017
I HAVE A LEXUS IS 250 2007, THE DASHBOARD MATERIAL IS LOW GRADE AND UNSAFE, FOR VISIBILITY WHILE DRIVING IN DAY HOURS. WHEN I WAS NOTIFIED BY A FRIEND THAT THE LEXUS ORGANIZATION HAVE MADE A RECALL ON THE ALL THE LEXUS CARS SUCH AS MINE, I CALLED THE DEALERSHIP IN MY CITY HOUSTON TX AND THEY DID NOT HELP ME, AND THEY SAID THE RECALL DON'T EXIST.
Incident date: Mar 9, 2017
I HAVE A LEXUS IS 250 2007, THE DASHBOARD MATERIAL IS LOW GRADE AND UNSAFE, FOR VISIBILITY WHILE DRIVING IN DAY HOURS. WHEN I WAS NOTIFIED BY A FRIEND THAT THE LEXUS ORGANIZATION HAVE MADE A RECALL ON THE ALL THE LEXUS CARS SUCH AS MINE, I CALLED THE DEALERSHIP IN MY CITY HOUSTON TX AND THEY DID NOT HELP ME, AND THEY SAID THE RECALL DON'T EXIST.
Incident date: Aug 21, 2018
MY CAR WAS IN PARKING STRUCTURE WHEN I WALKED OUT TO MY CAR FOR LUNCH, OPENED CAR DOOR AND NOTICED GLASS SHARDS ON CENTER CONSOLE. LOOKED UP AT SUNROOF TO FIND THAT IT WAS COMPLETELY SHATTERED. LOOKED OVER VEHICLE TO SEE IF SOME OBJECT HAD FALLEN ON TOP OF VEHICLE, BUT AFTER NOTICING THAT GLASS SUNROOF WAS INTACT & BUBBLED UPWARD, IT BECAME CLEAR THAT GLASS HAD SHATTERED (I.E IMPLODED) FROM WITHIN... Read more
Incident date: Sep 25, 2016
TL* THE CONTACT OWNS A 2002 LEXUS ES300. WHILE THE CONTACT WAS STOPPED IN TRAFFIC, THE VEHICLE WAS REAR ENDED AT 45 MPH BY ANOTHER VEHICLE. BOTH THE FRONT DRIVER AND PASSENGER SEATS COLLAPSED. AS A RESULT, THE REAR PASSENGERS SUSTAINED TRAUMATIC BRAIN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER AND FRONT PASSENGER SUSTAINED HEAD INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE DRIVER ... Read more
Crash
3 injured
Incident date: Dec 1, 2016
I HAVE BEEN EXPERIENCING THIS ISSUE SINCE I BOUGHT THE CAR, LEXUS KEEPS TELLING ME THAT MY ENGINE IS FINE AND THEY HAVE TESTED IT ETC, HOWEVER IT COMES TO A DEAD STOP AND WON'T GO I KEEP PRESSING THE GAS BUT IT HESITATES REALLY BAD CLOSE TO BE HIT BY ONCOMING CARS ON A DAILY BASIS.
Incident date: Jul 1, 2018
THE DOOR LOCK ACCUATOR ON THE DRIVER'S SIDE IS INOPERABLE.I HAVE TO MANUALLY LOCK THE DRIVER SIDE DOOR THEN OPEN THE PASSENGER DOOR AND LEAN INTO THE CAR AND REACH OVER TO UNLOCK THE DRIVER SIDE DOOR EACH TIME I NEED TO OPEN THE DOOR. COST TO REPAIR IS $600.00 (PARTS & LABOR) I FEEL THIS IS EXCESSIVE AS THE VEHICLE IS ONLY 5 YEARS OLD AND HAS ONLY 55,500 MILES! PARTS DEALER NOTED HE KEEPS THE PART... Read more
Incident date: Aug 26, 2015
TL* THE CONTACT OWNED A 2010 LEXUS IS 350. WHILE THE CONTACT'S HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE REAR ENDED HIS VEHICLE. THE CONTACT'S VEHICLE SPUN AND STRUCK A BARRIER ON THE PASSENGER SIDE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S HUSBAND SUFFERED FRACTURED RIBS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD AND THE INSURA... Read more
Crash
1 injured
Incident date: Feb 14, 2018
1999 LEXUS RX 300. CONSUMER WRITES IN REGARDS TO BRAKE FAILURE AND ACCELERATION ISSUES WHILE DRIVING VEHICLE AT 60MPH. *LD *JS
Incident date: Feb 14, 2018
1999 LEXUS RX 300. CONSUMER WRITES IN REGARDS TO BRAKE FAILURE AND ACCELERATION ISSUES WHILE DRIVING VEHICLE AT 60MPH. *LD *JS
Incident date: Jan 12, 2017
MY DASHBOARD HAS A SERIOUS CRACKING ISSUE. IT IS ALSO STICKING AND IS MELTING CAUSED BY HEAT. I WAS NEVER NOTIFIED THAT THERE WAS A RECALL AND REPLACEMENT ON THE DASHBOARD. ONCE I RESEARCHED THE DASHBOARD ISSUE ONLINE I CONTACTED LEXUS ON JUNE 01, 2017. THE TOLD ME THAT SINCE IT WAS NOT A SAFETY ISSUE AND IT WAS ONLY COSMETIC ISSUE THAT BY LAW THEY DID NOT HAVE TO NOTIFY ME. I THINK THIS IS VERY U... Read more
Incident date: Jul 1, 2018
FUEL RETURN LINE RUSTED OUT UNDER BRAKE FLUID TANK. DANGER SPRAYING OF THE FUEL RIGHT ON THE EXHAUST MANIFOLD AND CATCHING THE FIRE. TRIED TO ORDER FUEL LINE FOR REPAIR . WAS TOLD BY DEALER IT IS ON BACK ORDER AND THEY HAVE OTHER 8 ORDERS FOR THE SAME PART.
Incident date: Jul 1, 2018
FUEL RETURN LINE RUSTED OUT UNDER BRAKE FLUID TANK. DANGER SPRAYING OF THE FUEL RIGHT ON THE EXHAUST MANIFOLD AND CATCHING THE FIRE. TRIED TO ORDER FUEL LINE FOR REPAIR . WAS TOLD BY DEALER IT IS ON BACK ORDER AND THEY HAVE OTHER 8 ORDERS FOR THE SAME PART.
Incident date: Aug 18, 2018
FALKEN PRO G4 A/S 235/55/18 TIRE BLEW UP WHILE DRIVING AROUND 30 MPH
Incident date: Jul 2, 2018
ABS/SEATBELT WARNING LIGHT IS FLASHING. MECHANIC SAYS 'DRIVERS SIDE AIRBAG SQUIB NEEDS REPLACING