Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Sep 14, 2018
VEHICICLE SHOT FORWARD GAINING SPEED WITH BRAKES FULLY APPLIED WHCH DID NOT ENGAGE THE BRAKE OVERRIDE OF ACCELERATION. RAN THROUGH THE GARAGE DOOR GAINING SPEED THEN COLLIDED WITH THE GARAGE BACK WALL. THERE WAS NO CONTROL OF THE VEHICLE. THE ADJACENT KITCHEN WALL COLLAPSED WHICH MOVED THE REFRIGERATOR FORWARD TRAPPING OUR TWO FRIENDS BETWEEN IT AND THE KITCHEN CABINETS ON THE PARALLEL WALL. T... Read more
Crash
2 injured
1 deaths
Incident date: Sep 19, 2018
I WAS ON MY WAY IN CAR FROM HOME (BRIDGEWATER NJ) WITH MY DAUGHTER TO DROP HER FOR VOLLEYBALL PRACTICE IN HILLSBOROUGH NJ. ABOUT IN 7-10 MINS DRIVE, MY DAUGHTER AND I SMELLED SMOKE COMING FROM THE AC VENT AND ALSO NOTICED SMOKE FROM THE FRONT HOOD. I IMMEDIATELY PULLED THE CAR TO THE SHOULDER. THERE WERE NO SIGNS OF ALERT INDICATION ON THE DASHBOARD. I TURNED THE ENGINE OFF AND TURNED ON THE HAZAR... Read more
Fire
Incident date: Sep 19, 2018
I WAS ON MY WAY IN CAR FROM HOME (BRIDGEWATER NJ) WITH MY DAUGHTER TO DROP HER FOR VOLLEYBALL PRACTICE IN HILLSBOROUGH NJ. ABOUT IN 7-10 MINS DRIVE, MY DAUGHTER AND I SMELLED SMOKE COMING FROM THE AC VENT AND ALSO NOTICED SMOKE FROM THE FRONT HOOD. I IMMEDIATELY PULLED THE CAR TO THE SHOULDER. THERE WERE NO SIGNS OF ALERT INDICATION ON THE DASHBOARD. I TURNED THE ENGINE OFF AND TURNED ON THE HAZAR... Read more
Fire
Incident date: Oct 8, 2018
DURING AN ACCIDENT FROM REAR ENDED, AIRBAGS WERE NOT DEPLOYED AND NOW IT IS SAYS THAT SRS AIRBAGS ARE MALFUNCTIONED.
Crash
1 injured
Incident date: Sep 16, 2018
2018 LS 500. CONSUMER WRITES WITH REGARD TO POOR DESIGN FEATURES AND HIGH REPAIR COST FOR VEHICLE. *AS NO ANSWER REQUIRED, NHTSA CC'D ON COMPLAINT. *EA *JS *JS
Crash
Incident date: Oct 9, 2018
2008 LEXUS IS 250. CONSUMER WRITES IN REGARD TO AIRBAG RECALL AND AIRBAG LIGHT REMAINING ON. *AS *JS
Incident date: Sep 25, 2018
ABS ACTUATOR AND OR BRAKE ACCUMULATOR DEFECTIVE. RECALL NEEDS TO BE EXTENDED FOR REMAINING VEHICLES TO BE SAFE. THIS VEHICLE AS NEVER TAKEN IN FOR THE RECALL. AFTER PURCHASE AND DRIVING THE VEHICLE FOR APPROX. 4 HOURS ALL BRAKE MALFUNCTION LIGHTS AND WARNINGS CAME ON. WARNINGS INDICATE THE VEHICLE IS UNSAFE TO OPERATE. I APPRECIATE ANY FEED BACK ON THIS PROBLEM AND THANK YOU IN ADVANCE. [X... Read more
Incident date: Sep 25, 2018
ABS ACTUATOR AND OR BRAKE ACCUMULATOR DEFECTIVE. RECALL NEEDS TO BE EXTENDED FOR REMAINING VEHICLES TO BE SAFE. THIS VEHICLE AS NEVER TAKEN IN FOR THE RECALL. AFTER PURCHASE AND DRIVING THE VEHICLE FOR APPROX. 4 HOURS ALL BRAKE MALFUNCTION LIGHTS AND WARNINGS CAME ON. WARNINGS INDICATE THE VEHICLE IS UNSAFE TO OPERATE. I APPRECIATE ANY FEED BACK ON THIS PROBLEM AND THANK YOU IN ADVANCE. [X... Read more
Incident date: Oct 6, 2018
TRANSMISSION FAILED DUE TO BAD DESIGN. MANY OTHERS HAVE SAME FAILURES. NEED RECALL.
Incident date: Oct 5, 2018
ABS BRAKE LIGHT WARNING CAME ON THEN BRAKES FAILED SOON AFTER.
Incident date: Oct 3, 2018
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE ABS, BRAKE SYSTEM, AND SLIP WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CARMAX (3100 SPUR 482, IRVING, TX 75062, (972) 721-0500) WHERE THE CONTACT WAS INFORMED TO IGNORE THE FAILURE AND TO BRING THE VEHICLE BACK IN IF THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACT... Read more
Incident date: Oct 3, 2018
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE ABS, BRAKE SYSTEM, AND SLIP WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CARMAX (3100 SPUR 482, IRVING, TX 75062, (972) 721-0500) WHERE THE CONTACT WAS INFORMED TO IGNORE THE FAILURE AND TO BRING THE VEHICLE BACK IN IF THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACT... Read more
Incident date: Oct 3, 2016
TL* THE CONTACT OWNS A 2008 LEXUS LS460. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES SEIZED AND RELEASED. ALL OF THE INSTRUMENT PANEL INDICATORS ILLUMINATED, INCLUDING THE "PLEASE STOP AND CALL THE DEALER IMMEDIATELY" WARNING MESSAGE. THE VEHICLE WAS TAKEN TO WILDE LEXUS SARASOTA (941-924-3040, LOCATED AT 4883 CLARK RD, SARASOTA, FL 34233) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED T... Read more
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHEN THE CONTACT TOOK THE VEHICLE TO BE SERVICED AT AN INDEPENDENT MECHANIC, THEY DIAGNOSED THE VEHICLE AND STATED THAT THE ENGINE HAD A FUEL LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 114,000.
Incident date: Oct 2, 2017
TAKATA INFLATOR . PASSENGER AIRBAG INFLATING DUE TO HEAT. DASH BUMPED. LOOKS LIKE IT'S GOING TO EXPLODE EVENTUALLY.
Incident date: Sep 16, 2018
THE LEFT AND RIGHT SIDE MIRRORS HAVE BECOME LOOSE AND FREELY MOVE FORWARD AND BACKWARD. I HAVE TO USE HEAVY DUTY CLOTH TAPE TO PERMANENTLY SECURE THEM IN THE REAR FACING ORIENTATION. I FOUND A YOUTUBE VIDEO WHICH DISCLOSES THE MECHANICAL DEFECT THAT NEEDS TO BE CORRECTED. THIS IS A SAFETY HAZARD IF THE MIRRORS WERE NOT HELD STEADY IN THE REAR FACING ORIENTATION AND THIS MECHANICAL DEFECT SHOULD... Read more
Incident date: Sep 2, 2017
PASSENGER OSC SENSOR FAILS DUE TO FAULTY WIRING HARNESS. LEXUS CHARGES $2500 TO REPAIR AND WILL NOT COVER UNDER WARRANTY.
Incident date: Mar 1, 2018
TL* THE CONTACT OWNS A 1999 LEXUS RX300. WHILE DRIVING 35 MPH, THE HEADLIGHTS DIMMED AND MADE VISIBILITY VERY DIFFICULT FOR THE CONTACT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Incident date: Jul 10, 2018
DASHBOARD ON 2009 LEXUS ES 350 HAS BEGUN TO MELT AND ON SUNNY DAYS THE REFLECTION ON THE WINDSHIELD POSES A SAFETY HAZARD AND REDUCES VISIBILITY. THERE WAS A RECALL FOR THIS PROBLEM ON 2007 AND 2008 MODELS. THE 2009 IS IDENTICAL IN DESIGN AND LEXUS SHOULD FIX THIS. I CONTACTED THEM AND THEY OFFERED TO PAY A SMALL PORTION OF THE $1700 REPAIR COSTS.
Incident date: Sep 19, 2018
VEHICLE WAS IN MOTION HAD A DRIVER SIDE HIT, REALLY BAD AND REALLY HARD AND THE BAGS DIDN'T DEPLOY
Crash
Incident date: Sep 5, 2018
TAKATA RECALL - TOOK VEHICLE IN FOR TAKATA RECALL WITH NO ISSUES WITH VEHICLE. PICKED IT UP AFTER "REPAIR" ONLY TO FIND AIRBAG LIGHT ON. MADE APPOINTMENT TO BRING VEHICLE BACK IN AND NOW BEING TOLD THAT THERE IS A PASSENGER OCCUPANCY SENSOR THAT HAS GONE BAD. THEY CLAIM THIS ISSUE DOES NOT HAVE ANYTHING TO DO WITH THE RECALL!! AFTER RESEARCHING ONLINE, I FIND COMPLAINT AFTER COMPLAINT CONCERNING ... Read more
Incident date: Sep 24, 2018
SOME HOW THE OIL WAS LEAKING ,I DON T KNOW WHY?LUCKY ME I WAS AT HOME DOING THE YARD WORK WHEN I SAW THIS MASSIVE OIL LEAKING ON MY DRIVE WAY
Incident date: Sep 22, 2018
SOMETHING IN THE DASHBOARD CONSOLE BY THE RADIO HAS OVERHEATED, MELTING THE AC VENT ON THE FRONT PASSENGER SIDE. LITTLE FLECKS OF PLASTIC STARTED BLOWING OUT OF THE VENT, AND WHEN I LOOKED INSIDE THE VENT, I COULD SEE WHERE THE LOUVERED PIECES ARE MELTED.
Incident date: Aug 29, 2018
ABS BRAKE LIGHT, TRACCIN LIGHT, NO POWER BRAKE, MY CARO HAS 90,996 MILES
Incident date: Aug 29, 2018
ABS BRAKE LIGHT, TRACCIN LIGHT, NO POWER BRAKE, MY CARO HAS 90,996 MILES
Incident date: Aug 29, 2018
ABS BRAKE LIGHT, TRACCIN LIGHT, NO POWER BRAKE, MY CARO HAS 90,996 MILES
Incident date: Sep 17, 2018
I KEEP ASKING THE DEALER TO REPLACE THE HIGH PRESSURE FUEL PUMPS AND THEY KEEP ANSWERING THAT THEY WILL CALL ME AS SOON AS THEY RECEIVE THE PARTS. IT HAS BEEN LIKE THAT FOR THE LAST 30 DAYS. THERE IS NO INCIDENT INVOLVED BUT THE SOUTH FLORIDA LEXUS DO NOT HAVE THE REPLACEMENT PUMPS AVAILABLE
Incident date: Sep 19, 2018
RECENTLY THERE WAS A POPPING SOUND WHILE THE VEHICLE WAS TURNED ON AND WAS STATIONARY. IT RESULTED IN CRACKS ON THE FRONT PASSENGER SIDE DASHBOARD. I AM SCARED TO DRIVE THE VEHICLE AS I DO NOT KNOW WHAT HAPPENED. IS THERE A LEXUS RECALL FOR THE SAME PROBLEM?
Incident date: Oct 1, 2009
I HAVE NOTICED THE AIR BAG COVER ON THE PASSENGER SIDE IS POPPING UP AND LOOKS LIKE IT IS GOING TO EXPLODE. REFERENCING ANOTHER COMPLAINT # 11118471. CAR HAS NOT BEEN INVOLVED IN ANY ACCIDENT.
Incident date: Sep 19, 2018
IN NOVEMBER OF LAST YEAR (2017) THE SUV STARTED BLOWING EXTREMELY HOT AIR OUT OF THE HVAC SYSTEM DESPITE IT SET FOR THE LOWEST TEMPERATURE POSSIBLE. ALL ATTEMPTS TO KEEP IT FROM BLOWING HOT AIR WERE UNSUCCESSFUL AND THE SUV HAD TO BE TAKEN IN TO THE DEALERSHIP, AND THE "ACCUATORS" HAD TO BE REPLACED IN THE SYSTEM. THIS WEEK THE SAME EXACT THING HAPPENED AGAIN. THE SUV HAD TO BE TAKEN IMMEDIATEL... Read more
Incident date: Sep 7, 2018
TAKATA RECALL, MELTING INTERIORS, KIDS ARE GETTING THESE MELTING DASHBOARD ON THERE LITTLE FINGERS. NOT ONLY THE DASHBOARD BUT THE DOOR PANELS TOO THEY OPENING THE DOORS. I LIVE IN FLORIDA AND THE SUN OUT HERE COULD BE VERY HOT FOR THESE INTERIORS.
Incident date: Sep 6, 2018
REAR LIFTGATE HANDLE MELTING WHEN CAR IS OPERATIONAL. HOT TO THE TOUCH. HAVE READ THIS HAS HAPPENED TO MULTIPLE LEXUS/TOYOTA MODELS.
Incident date: Apr 14, 2015
THE DASH IS MELTING. AND THE DOOR PANELS ARE RELEASING BLACK TAR LIKE MATERIALS.
Incident date: Apr 14, 2015
THE DASH IS MELTING. AND THE DOOR PANELS ARE RELEASING BLACK TAR LIKE MATERIALS.
Incident date: Sep 16, 2018
MY TRANSMISSION IS NOT SHIFTING SMOOTHLY BETWEEN GEARS. THIS HAPPENED ABOUT 7 YEARS AGO AND I HAD TO HAVE THE TRANSMISSION REPLACED. NOW IT IS HAPPENING AGAIN.
Incident date: Sep 14, 2018
CARS,COM HAS AN ARTICLE THAT THERE WERE ISSUES WITH THE LEXUS IS250-350 DISPLAY SCREEN AND LEXUS DEALERSHIP WILL REPLACE THE DAMAGED ANTI-REFLECTIVE COATING SO THE DISPLAY SCREEN WILL WORK. I PURCHASED THE CAR LAST YEAR AND MY SCREEN IS BLANK. THIS ISSUE STARTED YESTERDAY AND I WANT TO KNOW IF OTHER MODEL VEHICLES ARE HAVING THE SAME ISSUE. AGAIN, IT IS THE DISPLAY AUDIO SCREEN WITH BACK UP CAMERA... Read more
Incident date: Jun 1, 2017
EVERY TIME I TURN ON THE AC SMELL STINKS . EVEN I REPLACED ALL AIR FILTERS. I HEARD TOYOTA CAMRY HAD SAME ISSUES
Incident date: May 5, 2016
I HAVE A LEXUS 300 ES HYBRID THAT ADVERTISES 39/40 MPG. I HAVE BEEN GETTING IN THE UPPER 28-31 MPG FOR 2 AND A HALF YEARS NOW .WHEN I FIRST RECEIVED THE VEHICLE IN THE FIRST MONTH I COMPLAINED ABOUT THIS GAS MILEAGE PROBLEM. THEY TOLD ME THE VEHICLE NEEDED TO BREAK IN FOR 500 MILES. AFTER THAT I CONTACTED LEXUS AGAIN, THEY SAID THE CAR NEEDED A 2000 MILE BREAK IN . I KEEP GETTING MORE AND MORE EX... Read more
Incident date: May 5, 2016
I HAVE A LEXUS 300 ES HYBRID THAT ADVERTISES 39/40 MPG. I HAVE BEEN GETTING IN THE UPPER 28-31 MPG FOR 2 AND A HALF YEARS NOW .WHEN I FIRST RECEIVED THE VEHICLE IN THE FIRST MONTH I COMPLAINED ABOUT THIS GAS MILEAGE PROBLEM. THEY TOLD ME THE VEHICLE NEEDED TO BREAK IN FOR 500 MILES. AFTER THAT I CONTACTED LEXUS AGAIN, THEY SAID THE CAR NEEDED A 2000 MILE BREAK IN . I KEEP GETTING MORE AND MORE EX... Read more
Incident date: Jan 17, 2016
THE ISSUE THAT I AM HAVING WITH MY 2007 LEXUS ES 350 IS WHILE IM IN MOTION ON A HIGHWAY OR STREET BOTH OF MY HEADLIGHTS WILL SHUT OFF LEAVING THE STREET COMPLETELY DARK PUTTING ME AND MY FAMILY AT RISK FOR AN ACCIDENT. I HAVE TO MANUALLY TURN THE HEADLIGHT SWITCH OFF THEN ON AGAIN AND THATS WHEN THEY WILL COME BACK ON, HOWEVER THIS CAN HAPPENS SEVERAL TIMES WHILE IN MOTION DURING ONE EXTEND DRIVIN... Read more
Incident date: Sep 1, 2018
DOOR LOCK ASSEMBLY WENT BAD IN DRIVER'S SIDE DOOR. DOOR CANNOT BE LOCKED USING DOOR LOCK BUTTON AND HAS TO BE LOCKED MANUALLY. DOOR ALSO DOES NOT LOCK USING REMOTE OR KEYLESS ENTRY. MECHANIC STATED THAT HE'S SEEN A NUMBER OF THESE PROBLEMS.
Incident date: Jun 1, 2018
DURING THE MONTH OF JUNE, 2018 MY DASHBOARD TOP MELTED AND RELEASED AN OBNOXIOUS SMELL. NOW WHEN DRIVING FACING THE SUN THERE IS A GLARE ON THE WINDSHIELD THAT PROHIBITS A CLEAR VIEW WHILE DRIVING CREATING VARIOUS SAFETY PROBLEMS. TO OVERCOME THIS HAZARD THE DRIVER HAS TO PUT ON SUN GLASSES AND IF DRIVING AFTER SUNSET THE GLARE FROM STREET LIGHTS, TRAFFIC SIGNALS, ETC., CREATES MANY PROBLEMS BY DI... Read more
Incident date: Sep 7, 2018
THE FOOT REST NEXT TO THE BRAKE AND ACCELERATION BROKE-OFF (ITS PLASTIC) AND LODGED BETWEEN THE BRAKE PEDAL AND FLOOR BOARD. LUCKILY I WAS NOT MOVING AT A HIGH SPEED AND WAS ABLE TO COAST TO A STOP.
Incident date: Sep 7, 2018
THE FOOT REST NEXT TO THE BRAKE AND ACCELERATION BROKE-OFF (ITS PLASTIC) AND LODGED BETWEEN THE BRAKE PEDAL AND FLOOR BOARD. LUCKILY I WAS NOT MOVING AT A HIGH SPEED AND WAS ABLE TO COAST TO A STOP.
Incident date: Sep 10, 2018
THE GAS PEDAL WILL INTERMITTENTLY STOP WORKING. FORCING ONE TO PULL OVER, RESTART THE CAR, AND/OR HAVE THE VEHICLE TOWED FOR REPAIR.
Incident date: Sep 11, 2018
HAPPENED IN A RESIDENTIAL NEIGHBORHOOD. IN MOTION TO MAKE A TURN AROUND FROM THE MAIN STREET INTO A SIDE STREET. I WANTED TO HEAD BACK THE DIRECTION FROM WHERE I HAD JUST BEEN. I WAS MOVING VERY SLOWLY BECAUSE OF THE SMALL TURNING RADIUS.I WAS JUST TURNING INTO THE VERY OPENING OF THE SIDE STREET. UPON CURVING INTO THE "U" OF MY TURN THE CAR FIERCELY PROPELLED FORWARD. IT FELT LIKE IT WAS ATT... Read more
Crash
Incident date: Sep 11, 2018
HAPPENED IN A RESIDENTIAL NEIGHBORHOOD. IN MOTION TO MAKE A TURN AROUND FROM THE MAIN STREET INTO A SIDE STREET. I WANTED TO HEAD BACK THE DIRECTION FROM WHERE I HAD JUST BEEN. I WAS MOVING VERY SLOWLY BECAUSE OF THE SMALL TURNING RADIUS.I WAS JUST TURNING INTO THE VERY OPENING OF THE SIDE STREET. UPON CURVING INTO THE "U" OF MY TURN THE CAR FIERCELY PROPELLED FORWARD. IT FELT LIKE IT WAS ATT... Read more
Crash
Incident date: Mar 11, 2018
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD EXPERIENCED SEVERE CRACKING. THE CONTACT WAS CONCERNED THAT THE DEBRIS FROM THE CRACKING COULD POTENTIALLY BECOME SHRAPNEL THAT COULD CAUSE INJURY IN THE EVENT OF AN AIR BAG DEPLOYMENT. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST SINCE IT WAS CONSIDERED A COSMETIC FAILURE. THE FAILUR... Read more
Incident date: Sep 3, 2014
TAKATA RECALL RECEIVED A NOTICE FROMTK HOLDINGS INC ABOUT ONE TO TWO YEARS AGO REGARDING REPLACEMENT OF AIR BAG. CALLED MY LEXUS DEALER ABOUT A YEAR AGO AND THEY TOLD ME THEY WOULD NOTICE WHEN IT WAS MY TURN. THEY DID NOT GIVE ME A TIME FRAME ON WHEN THEY WOULD REPAIR IT. I AM DRIVING A DANGEROUS CAR. HOW LONG DO I HAVE TO WAIT?? CASE NO 17-11375
Incident date: Oct 10, 2017
BRAKE CALIBER SAFETY ISSUE SHOULDN'T HAVE BEEN A FACTORY RECALL. I'M NOT HAPPY WHATSOEVER TO HAVE TO PAY OUT-OF-POCKET FOR SOMETHING THAT LEXUS KNOWS ABOUT