Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Dec 20, 2018
DASH AIRBAG LIGHT RANDOMLY TURNED ON. CAR WAS PARKED. AS SOON AS CAR WAS TURNED ON THE LIGHT LIT UP. LIGHT WAS NOT ON DAY BEFORE. TOOK TO LOCAL LEXUS DEALERSHIP AND HAD CODE SCANNED. DEALERSHIP INFORMED ME THAT MY CAR NEEDS A NEW DASH HARNESS AND REPAIR WOULD COST +$3,000 PLUS TAX FOR PART AND LABOR WHICH IS HALF OF WHAT THE CAR COSTS. ALSO TOLD ME THAT WHEN THE LIGHT IS ON NONE OF MY AIRBAGS WILL... Read more
Incident date: Feb 1, 2017
DASHBOARD MELTED. WHILE DRIVING, CANNOT SEE THROUGH THE WINDSHIELD AS A RESULT OF THIS UNSAFE CONDITION.
Incident date: Oct 1, 2018
MY DASHBOARD HAS THAT TACKY GLOSSY SUBSTANCE ON IT AND CAUSES ISSUES WITH MY VISIBILITY. I HAVE TRIED TO REMOVE IT AND DULL IT SO THAT IT WOULD BE BETTER TO SEE, BUT I HAVE NOT HAD ANY SUCCESS.
Incident date: Nov 14, 2018
I WAS TOLD I NEED A NEW RACK & PINON DUE TO LEAKAGE WITH LESS THAN 92,000 MILES ON THE VEHICLE. I BOUGHT THE CAR USED JUST 2 YEARS AGO AND HAD ALL REGULAR MAINTENANCE RECORDS FROM PREVIOUS OWNER & DEALER SERVICE. HAVE HAD REGULAR SERVICE SINCE PURCHASING IT - WHICH IS HOW ISSUE WAS DISCOVERED. WILL COST OVER $1500 TO REPAIR. UPON DOING SOME INVESTIGATION ON-LINE, I SEE I AM NOT THE ONLY OWNER ... Read more
Incident date: Dec 23, 2018
I WAS TRAVELING ON INTERSTATE I - 5 IN PORTLAND, OREGON, AVERAGE SPEED OF 60 MILES PER HOUR WHEN MY BACK REAR TRUNK GLASS SHATTERED AND CONTINUE TO BREAK IN LITTLE PIECES. BECAUSE I WAS TRAVELING ON THE HIGHWAY , II RULED OUT ANY MALICIOUS ACT, JUST THE WINDOW SHATTERING FOR KNOW REASON.
Incident date: Dec 23, 2018
I WAS TRAVELING ON INTERSTATE I - 5 IN PORTLAND, OREGON, AVERAGE SPEED OF 60 MILES PER HOUR WHEN MY BACK REAR TRUNK GLASS SHATTERED AND CONTINUE TO BREAK IN LITTLE PIECES. BECAUSE I WAS TRAVELING ON THE HIGHWAY , II RULED OUT ANY MALICIOUS ACT, JUST THE WINDOW SHATTERING FOR KNOW REASON.
Incident date: Dec 23, 2018
I WAS TRAVELING ON INTERSTATE I - 5 IN PORTLAND, OREGON, AVERAGE SPEED OF 60 MILES PER HOUR WHEN MY BACK REAR TRUNK GLASS SHATTERED AND CONTINUE TO BREAK IN LITTLE PIECES. BECAUSE I WAS TRAVELING ON THE HIGHWAY , II RULED OUT ANY MALICIOUS ACT, JUST THE WINDOW SHATTERING FOR KNOW REASON.
LEXUS
HS 250 HYBRID
(2010) — SERVICE BRAKES
Dec 26, 2018
Incident date: Dec 7, 2018
PULLING IN TO A PARKING SPOT, I APPLIED THE BRAKES AND THE BRAKES FAILED CAUSING THE CAR TO DRIVE THROUGH A FENCE, SMALL BUSH AND AN OUTDOOR STAIRCASE. MY SPEED WAS UNDER 10 MILES AN HOUR.
Crash
Incident date: Dec 19, 2018
CANNOT SEE OUT OF THE REARVIEW MIRROR DUE TO BACK STREAKS, THIS IS A KNOWN ISSUE WITH THIS VEHICLE, THIS SHOULD BE A SAFETY RECALL
Incident date: Dec 23, 2018
HELLO, THIS COMPLAINT IS NOT OF LEXUS VEHICLE I OWN. I AM FILING THE COMPLIANT ABOUT THE FIRESTONE DESTINATION LE 2 TIRES I PURCHASED FROM LOCAL FIRESTONE STORE COUPLE YEARS AGAIN. I PURCHASE 5 TIRES INCLUDING A FULL SIZE SPARE. I DID FIRST TIRE ROTATION THIS MONTH AT THE SAME STORE LOCATION. THIS MORNING WHILE DRIVING ON THE HIGH WAY. THE BRAND NEW SPARE TIRE ROTATED TO THE REAR PASSENGER SIDE H... Read more
LEXUS
HS 250 HYBRID
(2010) — ELECTRICAL SYSTEM
Dec 22, 2018
Incident date: Dec 22, 2018
TAKATA RECALL: I'VE HAD 2 INCIDENTS WHERE ALL FOUR OF MY CAR WINDOWS WERE DOWN. ALSO MY MOONROOF WINDOW WAS OPEN. I ASSUME THEY WENT DOWN BY THEMSELVES. THE CAR WAS PARKED. I'D GO OUT TO MY CAR. MY CAR WAS LOCKED. I ALWAYS LOCK IT AND NOTHING APPEARED TO BE STOLEN OR BROKEN. THE FIRST INCIDENT HAPPENED AROUND THE TIME THERE WAS A RECALL ON THE CAR FOR POTENTIAL HYBRID SYSTEM FAILURE. I DIDN'T KNO... Read more
Incident date: Oct 1, 2018
CAR SHAKES VIBRANTLY AND MAKES A RATTLING NOISE WHEN STARTING. DOES IT AT TIMES WHEN COMING TO A STOP ALSO. ENGINE LIGHT COMES ON. HAVE HAD EXHAUST MANIFOLD CHANGED AND TUNE UP BECAUSE SCANNER SHOW A MISFIRE ON A SPARK PLUG BUT NONE OF THOSE SEEMED TO FIX THE PROBLEM. IS THERE A RECALL ON THIS VEHICLE COMING SOON. EVERYTHING I'VE READ ON IT SEEMS LIKE EVERYONE IS HAVING SAME ISSUE. ALSO SOMETIM... Read more
Incident date: Dec 4, 2018
TAKATA RECALL: LOCAL LEXUS DEALERSHIP IN TACOMA, WASHINGTON NOT WILLING TO REPAIR POTENTIALLY LETHAL AIRBAG FOR (4) FOUR MONTHS. WE CANNOT BE WITHOUT A TRANSPORTATION FOR +/- 16 WEEKS DUE TO DEALERSHIP ISSUES.
Incident date: Dec 19, 2018
WHILE DRIVING ON A FREEWAY AT SPEED LIMIT MY VEHICLE STARTED LEANING TO THE LEFT AND PULLING TO THE RIGHT WITHOUT ME TURNING THE STEERING WHEEL OR MAKING ANY TURNS,WHICH ALMOST RESULTED IN A VEHICULAR ACCIDENT. SHORTLY AFTER MY WINDSHIELD WIPERS WENT OFF WITHOUT ME TURNING THEM ON AND MY GAS GAUGE WHICH AT THE TIME READ ABOUT 3/4 OF A TANK WENT DOWN TO ABOUT 1/8.
Incident date: Dec 19, 2018
WHILE DRIVING ON A FREEWAY AT SPEED LIMIT MY VEHICLE STARTED LEANING TO THE LEFT AND PULLING TO THE RIGHT WITHOUT ME TURNING THE STEERING WHEEL OR MAKING ANY TURNS,WHICH ALMOST RESULTED IN A VEHICULAR ACCIDENT. SHORTLY AFTER MY WINDSHIELD WIPERS WENT OFF WITHOUT ME TURNING THEM ON AND MY GAS GAUGE WHICH AT THE TIME READ ABOUT 3/4 OF A TANK WENT DOWN TO ABOUT 1/8.
Incident date: Dec 19, 2018
WHILE DRIVING ON A FREEWAY AT SPEED LIMIT MY VEHICLE STARTED LEANING TO THE LEFT AND PULLING TO THE RIGHT WITHOUT ME TURNING THE STEERING WHEEL OR MAKING ANY TURNS,WHICH ALMOST RESULTED IN A VEHICULAR ACCIDENT. SHORTLY AFTER MY WINDSHIELD WIPERS WENT OFF WITHOUT ME TURNING THEM ON AND MY GAS GAUGE WHICH AT THE TIME READ ABOUT 3/4 OF A TANK WENT DOWN TO ABOUT 1/8.
Incident date: Jun 1, 2018
TAKARA RECALL. WHILE COMING TO A COMPLETE STOP BETWEEN 0-20MPH THE CAR JERKS HARSHLY.I NOTICED IF I PUT THE CAR IN NEUTRAL IT WONT JERK.
Incident date: Jun 1, 2018
TAKARA RECALL. WHILE COMING TO A COMPLETE STOP BETWEEN 0-20MPH THE CAR JERKS HARSHLY.I NOTICED IF I PUT THE CAR IN NEUTRAL IT WONT JERK.
Incident date: Dec 18, 2018
2007 RX350. CONDENSATION IN PASSENGER SIDE HEADLIGHT. THEY ISSUED A "WARRANTY ENHANCEMENT" TO AVOID A CLASS ACTION LAWSUIT. THAT PROGRAM HAS EXPIRED AND THEY TELL YOU, "OH WELL, PAY US 2100.00 IF YOU WANT HEADLIGHTS THAT WORK"
Incident date: Sep 26, 2018
THE EMERGENCY ASSISTANCE BRAKE SYSTEM WAS ACTIVATED AND IT REDUCED SPEED WHEN VEHICLE WAS STOPPED AHEAD OF ME BUT WOULD NOT RESPOND TO MY BRAKING. MY VEHICLE SLID INTO OTHER VEHICLE AT 6.8 MPH (SEE ATTACHED REPORT). I TRIED TO APPLY MORE PRESSURE TO BRAKES BUT THE VEHICLE DID NOT RESPOND TO MY BRAKE PRESSUREI WAS PROCEEDING STRAIGHT ON CITY ROAD
Crash
Incident date: Dec 14, 2018
CRUISE CONTROL WILL NOT TURN ON, CANNOT OPERATE WHILE CAR IS IN MOTION ON THE HIGHWAY. 12
Incident date: Dec 14, 2018
CRUISE CONTROL WILL NOT TURN ON, CANNOT OPERATE WHILE CAR IS IN MOTION ON THE HIGHWAY. 12
Incident date: Jul 30, 2016
TL* THE CONTACT OWNED A 2010 LEXUS IS 250C. WHILE THE CONTACT PROCEEDED THROUGH A GREEN LIGHT, ANOTHER VEHICLE FAILED TO YIELD THE RIGHT OF WAY AND PROCEEDED INTO THE CONTACT'S LANE. THE VEHICLE CRASHED INTO THE DRIVER'S DOOR OF THE CONTACT'S VEHICLE. THE DRIVER'S SIDE CURTAIN AIR BAG FAILED TO DEPLOY. THE CONTACT SUFFERED BRAIN AND EYE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS... Read more
Crash
1 injured
Incident date: Mar 24, 2018
VEHICLE OFTEN SITS VISIBLY LOWER ON THE LEFT SIDE DURING DRIVING AND AT REST. VEHICLE ALSO OFTEN HISSES FROM REAR AFTER TURNING OFF AFTER DRIVING. DEALER DENIES ANY PROBLEM, BUT STATES THEY HAVE HAD SEVERAL OTHER COMPLAINTS FROM OTHER CUSTOMERS. LEXUS STATES PROBLEM CAN ONLY BE DIAGNOSED WITH FULL TANK OF GAS - IMPLYING IF THE GAS TANK IS NOT FULL, THE VEHICLE MAY BE UNLEVEL. LEXUS STATES THIS... Read more
Incident date: Aug 2, 2018
I'VE HAD THIS CAR FOR 4 MONTHS AND WHILE DRIVING MY VEHICLE MY LIGHTS WILL JUST TURN OFF. THIS HAPPENS WHILE VEHICLE IS STATIONARY OR ON THE ROAD AT LOW STREET SPEED OR HIGH HIGHWAY SPEEDS. SOMETIMES JUST THE LEFT HEADLIGHT, SOMETIMES JUST THE RIGHT HEADLIGHT AND SOMETIMES BOTH HEADLIGHTS AT THE SAME TIME. ONLY WAY TO TEMPORARILY CORRECT IS TO TURN THE LIGHT SWITCH OFF AND THEN BACK ON FOR A FEW M... Read more
Incident date: Dec 8, 2018
TL* THE CONTACT OWNS A 2006 LEXUS GS300. THE CONTACT STATED THAT THE POWER STEERING MALFUNCTIONED. THE VEHICLE'S POWER STEERING INDICATOR FLASHED ON AND OFF WHEN THE VEHICLE WAS STARTED FROM A PARKED POSITION. THE DEALER (LEXUS OF LAKEWAY, 108 RANCH RD 620 S, LAKEWAY, TX 78734, (512) 580-0600) STATED THAT THE VEHICLE HAD NO RECALLS. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED... Read more
Incident date: Aug 1, 2018
2018 LEXUS GS350. CONSUMER WRITES IN REGARDS TO MOLD FOUND IN PASSENGER CABIN. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD *JS
Incident date: Nov 24, 2018
SATURDAY, NOVEMBER 24, 2018 I STARTED MY DAY BY FIRST GOING TO THE BANK. I ENTERED THE PARKING LOT OF SUNTRUST BANK ON RACE TRACK ROAD, IN BOWIE MD. UPON ENTERING INTO THE PARKING LOT A CAR EXITING THE BANK OF AMERICA DRIVE THRU SHOULD HAVE STOP FOR ME TO HAVE THE RIGHT AWAY, BUT DID NOT, SO I CAME TO A COMPLETE STOP TO ALLOW THAT CAR GO PASS. I THEN PROCEEDED TO A PARKING SPACE. AS I WAS ENTERIN... Read more
Crash
1 injured
Incident date: Nov 24, 2018
SATURDAY, NOVEMBER 24, 2018 I STARTED MY DAY BY FIRST GOING TO THE BANK. I ENTERED THE PARKING LOT OF SUNTRUST BANK ON RACE TRACK ROAD, IN BOWIE MD. UPON ENTERING INTO THE PARKING LOT A CAR EXITING THE BANK OF AMERICA DRIVE THRU SHOULD HAVE STOP FOR ME TO HAVE THE RIGHT AWAY, BUT DID NOT, SO I CAME TO A COMPLETE STOP TO ALLOW THAT CAR GO PASS. I THEN PROCEEDED TO A PARKING SPACE. AS I WAS ENTERIN... Read more
Crash
1 injured
Incident date: Nov 1, 2018
TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE REVERSING THE VEHICLE, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO LEXUS OF WATERTOWN (330 ARSENAL ST., WATERTOWN, MA 02472, (888) 677-9785) WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO FAILURE WITH THE BRAKES. THE BRAKES WERE LUBRICATED AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE... Read more
Incident date: Jun 14, 2016
TL* THE CONTACT OWNS A 2008 LEXUS ES350. DUE TO THE GLARE OF THE SUN, THE DASHBOARD MELTED AND BECOME VERY STICKY. THE VEHICLE WAS TAKEN TO CHATHAM PARKWAY LEXUS (LOCATED AT 1120 CHATHAM PKWY, SAVANNAH, GA 31405, (912) 213-0005) FOR A ROUTINE OIL SERVICE AND THE CONTACT INFORMED THEM OF THE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE ... Read more
Incident date: Jul 15, 2017
TAKARA RECALL AIRBAGS DASHBOARD
Incident date: May 9, 2017
TL* THE CONTACT OWNS A 2006 LEXUS IS 350. DUE TO THE GLARE OF THE SUN, THE DASHBOARD MELTED AND BECOME VERY STICKY. THE VEHICLE WAS TAKEN TO LEXUS OF WESTMINSTER (LOCATED AT 13590 BEACH BLVD, WESTMINSTER, CA 92683, (714) 702-1869), BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MIL... Read more
Incident date: Oct 6, 2016
REAR VIEW MIRROR IS BEING DISCOLORED WITH BLACK SPOTS
Incident date: Oct 6, 2016
REAR VIEW MIRROR IS BEING DISCOLORED WITH BLACK SPOTS
Incident date: Nov 30, 2018
I ENTER THE VEHICLE, APPLY MY FOOT TO THE BRAKE TO START THE VEHICLE, ENGAGING THE REAR END LIGHTS. I KEEP MY FOOT APPLIED TO THE BRAKES, NOT SHIFTING THE CAR OUT OF PARK, WHILE I RESEARCHED DIRECTIONS TO MY DESTINATION. MY VEHICLE REMAINED STATIONARY I REALIZED I HAD FORGOTTEN SOMETHING, SO DISENGAGE THE BREAKS AND SHUT THE VEHICLE OFF. I BEGIN TO EXIT AND AS MY SECOND LEG IS HALF WAY OUT,... Read more
Crash
Incident date: Nov 25, 2018
CRACK IN WINDSHIELD STARTING ON PASSENGER SIDE JUST ABOVE THE BLACKISH PART AT THE LOWER PART OF THE WINDSHIELD , EXTENDING UP FOR ABOUT 3 INCHES THEN MAKING ABOUT A 95 DEGREE TURN HEADING TOWARD THE DRIVERS SIDE. WHEN FIRST NOTICED, THIS SECTION WAS ONLY ABOUT 3 INCHES LONG ALSO, BUT 2 DAYS LATER, IT EXTENDED ABOUT 2 FEET. NO APPARENT OR REMEMBERING ANY OBJECT STRIKING THE WINDSHIELD. NO C... Read more
Incident date: Dec 1, 2018
THERE WAS A RECALL ON MY VEHICLE. THE DASHBOARD IS ALL CRACKED BUT MY PROBLEM IS THAT I DRIVE MY KIDS AND THERE IS A RECALL PROBLEM WITH SIDE CURTAIN-SHIELD-AIRBAGS (CSAS) WHICH DEPLOY FROM THE ROOF RAILS IN THE EVENT OF CERTAIN TYPES OF CRASHES. I HAD CALL 2 DIFFERENT LEXUS AND THE HEADQUATERS AND THEY ALL THEM ME DIFFERENT THINGS. I JUST WANT THE DASHBOARD AND AIRBAGS TO BE FIX AS THIS IS A ... Read more
Incident date: Dec 1, 2018
THERE WAS A RECALL ON MY VEHICLE. THE DASHBOARD IS ALL CRACKED BUT MY PROBLEM IS THAT I DRIVE MY KIDS AND THERE IS A RECALL PROBLEM WITH SIDE CURTAIN-SHIELD-AIRBAGS (CSAS) WHICH DEPLOY FROM THE ROOF RAILS IN THE EVENT OF CERTAIN TYPES OF CRASHES. I HAD CALL 2 DIFFERENT LEXUS AND THE HEADQUATERS AND THEY ALL THEM ME DIFFERENT THINGS. I JUST WANT THE DASHBOARD AND AIRBAGS TO BE FIX AS THIS IS A ... Read more
Incident date: Nov 21, 2018
TL* THE CONTACT OWNED A 2010 LEXUS LS460. WHILE DRIVING 55 MPH, THE VEHICLE BEGAN TO SKID ON THE FREEWAY. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP. AS A RESULT, THE VEHICLE CRASHED INTO A SIDE EMBANKMENT, BOUNCED BACK ONTO THE FREEWAY, TURNED 360 DEGREES, AND CRASHED INTO THE EMBANKMENT AGAIN. THE VEHICLE THEN BOUNCED BACK A SECOND TIME ONTO THE FREEWAY BEFORE IT CAME... Read more
Crash
3 injured
Incident date: Nov 21, 2018
TL* THE CONTACT OWNED A 2010 LEXUS LS460. WHILE DRIVING 55 MPH, THE VEHICLE BEGAN TO SKID ON THE FREEWAY. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP. AS A RESULT, THE VEHICLE CRASHED INTO A SIDE EMBANKMENT, BOUNCED BACK ONTO THE FREEWAY, TURNED 360 DEGREES, AND CRASHED INTO THE EMBANKMENT AGAIN. THE VEHICLE THEN BOUNCED BACK A SECOND TIME ONTO THE FREEWAY BEFORE IT CAME... Read more
Crash
3 injured
Incident date: Nov 30, 2018
TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING 65 MPH, THE SUN ROOF EXPLODED AND GLASS ENTERED THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED OR INJURIES. THE VEHICLE WAS TAKEN TO LEXUS OF WINTER PARK (305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000) WHERE A DIAGNOSTIC APPOINTMENT WAS SCHEDULED FOR THE FOLLOWING DAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS N... Read more
Incident date: Sep 29, 2018
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE DRIVING 65 MPH, THE OIL COOLER LINE BURST AND ALL THE OIL LEAKED OUT. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME WHERE HE REPLACED THE OIL COOLER LINE HIMSELF. THE CONTACT FOUND THERE WAS INTERNAL ENGINE DAMAGE AND A HOLE IN THE BOTTOM OF THE ENGINE. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 80,000.
Incident date: Nov 29, 2018
DRIVING ON 285 EAST IN ATLANTA GA 11/29/2018 WHEN MY LEXUS IS 300 SUNROOF EXPLODED. ALL WINDOWS WERE CLOSED TEMPERATURE WAS 37 DEGREES. IT SOUND LIKE A GUN WENT OFF. GLASS FELL FROM THE ROOF AND PIECE OF THE GLASS WENT IN MY LEFT EYE. I MADE APPOINTMENT FOR THE EYE DOCTOR FOR 11/30/2018
1 injured
Incident date: Jan 1, 2018
TAKATA RECALL THIS VEHICLE HAS A MANUFACTURERS WARRANTY ON THE ABS SENSOR AND THIS PART NEEDS TO BE RECALLED. THIS ABS SENSOR DOES NOT ALLOW THE CAR TO STOP IN A SAFE QUICK MANNER. YOU HAVE TO PRESS THE BRAKE REALLY HARD TO GET THE VEHICLE TO STOP. AT THE DEALERSHIP THEY SAID THIS IS A SAFETY ISSUE SO THIS SHOULD BE RECALLED. IT IS NOT A COSMETIC ISSUE WHICH THE MANUFACTURER IS SAYING. THAT PUT I... Read more
Incident date: Aug 8, 2018
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND CREATED A BLINDING GLARE THAT COULD CAUSE A CRASH. THE VEHICLE WAS TAKEN TO PRESTIGE LEXUS OF RAMSEY (1000 NJ-17, RAMSEY, NJ 07446, (855) 484-6393), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16... Read more
Incident date: Aug 8, 2018
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND CREATED A BLINDING GLARE THAT COULD CAUSE A CRASH. THE VEHICLE WAS TAKEN TO PRESTIGE LEXUS OF RAMSEY (1000 NJ-17, RAMSEY, NJ 07446, (855) 484-6393), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16... Read more
Incident date: Nov 6, 2018
ENGINE CONSUMES EXCESSIVE AMOUNTS OF OIL. CAR IS BURNING 1 QT OF OIL PER 1,000 MILES. EMISSIONS STANDARD DO NOT ALLOW FOR ENGINE TO BURN THIS AMOUNT OF OIL , POLLUTING THE AIR. THIS AMOUNT OF OIL BURNING CAN CAUSE A ENGINE TO LOCK -UP WITH OUT WARNING.