Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Oct 1, 2018
BOTH FRONT DOOR LOCK ACTUATORS ARE NOT WORKING. THEY FAILED WITHIN DAYS AT 60,000 MILES. COST TO REPLACE BY DEALER IS PROHIBITIVE. I HAVE FOUND OUT THAT THS IS A COMMON ISSUE BRAND WISE.
Incident date: Jan 15, 2019
AIR BAG LIGHT CAME ON WHEN IDLE AND WON'T GO OFF. CODE B1787. NEVER IN AN ACCIDENT. UNPLUGGED AND RE-PLUGGED ALL CONNECTIONS; DISCONNECTED BATTERY FOR 15 MINUTES BUT DID NOT RESET LIGHT. DEALER CHECKED AND COULD NOT RESET SYSTEM. NO AIR BAG PROTECTION NOW. FIX REQUIRES NEW SEAT WITH SENSORS EST $4500. CAN'T AFFORD TO FIX.
Incident date: Dec 22, 2018
MY CAR HAS 73000 MILES AND THE LEXUS TECH. SID THE BREAKING SYSTEM IS FAILING. THE ABS FAILURE LIGHT IS ON
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V432000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENDALL LEXUS OF EUGENE (380 GOODPASTURE ISLAND RD, EUGENE, OR 97401, (855) 981-5525) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL... Read more
Incident date: Jan 21, 2016
DASH MATERIAL IS DECOMPOSING, CREATING A LARGE SPOT OF GLARE ONTO WINDSHIELD. LEXUS IS WELL AWARE OF THIS FROM THOUSANDS OF COMPLAINTS, AND IN 2011 UPDATED WARRANTY FOR SOME VEHICLES.HOWEVER THEY HAVE TOLD ME THAT VEHICLE IS NOT COVERED AND ARE BEING SUED BUY MANY FOR THIS SAME COMPLAINT. JUST ADDING MY CAR TO LIST I HAVE SEEN THAT YOU ALREADY HAVE. THIS MAKES IT UNSAFE TO DRIVE INTHE SUNLIGHT!!
Incident date: Jan 21, 2016
DASH MATERIAL IS DECOMPOSING, CREATING A LARGE SPOT OF GLARE ONTO WINDSHIELD. LEXUS IS WELL AWARE OF THIS FROM THOUSANDS OF COMPLAINTS, AND IN 2011 UPDATED WARRANTY FOR SOME VEHICLES.HOWEVER THEY HAVE TOLD ME THAT VEHICLE IS NOT COVERED AND ARE BEING SUED BUY MANY FOR THIS SAME COMPLAINT. JUST ADDING MY CAR TO LIST I HAVE SEEN THAT YOU ALREADY HAVE. THIS MAKES IT UNSAFE TO DRIVE INTHE SUNLIGHT!!
Incident date: Jan 21, 2019
AS PER LEXUS DEALERSHIP, THE ELECTRICAL WIRES WERE CHEWED BY RODENTS WHILE PARKED IN THE DRIVEWAY. AFTER READING ABOUT THIS ON THE INTERNET, IT APPEARS THAT THIS IS A CONSISTENT PROBLEM WITH LEXUS VEHICLES BECAUSE OF THE USE OF SOY BASED ELECTRICAL WIRES WHICH THE RODENTS ARE ATTRACTED TO. NONE OF MINE OR ANY OTHER VEHICLE IN THE NEIGHBORHOOD HAVE BEEN AFFECTED BY RODENTS, EXCEPT FOR THIS 2019 MOD... Read more
Incident date: Dec 9, 2018
I WAS DRIVING LAST MONTH (APPROX 1,07000 MILES) AND ALL OF A SUDDEN MY DASHBOARD DISPLAY HAD LIGHTS AND FLASHING MESSAGES THAT SAID THERE WAS AN ABS BRAKE MALFUNCTION. I DROVE IT THE LOCAL TOYOTA DEALER (ROYAL PALM BEACH, FLORIDA) AND THEY GOT THE ERROR CODE C 1391 ABNORMAL LEAK IN ACCUMULATOR PUMP AND THEY WANT THE ABS ACTUATOR REPLACED. MY 100K TOYOTA/LEXUS EXTENDED WARRANTY IS EXPIRED AND I... Read more
Incident date: Jan 24, 2017
TAKATA RECALL. WHILE DRIVING THE VEHICLE THE LIGHTS WILL JUST GO OFF OR FLICKER. THIS CAN SOMETIMES BE CORRECTED BY TURNING THE LIGHTS OFF THEN BACK ON. THIS CAN HAPPEN WHILE DRIVING OR IDLELIGHT BULBS HAVE BEEN REPLACE AND THE PROBLEM STILL PERSIST. CHECK VSC LIGHT ON WITH NO PROBLEMS WITH THE ENGINE. COKE'S ON AND OFF FOR YEARS
Incident date: Jan 24, 2017
TAKATA RECALL. WHILE DRIVING THE VEHICLE THE LIGHTS WILL JUST GO OFF OR FLICKER. THIS CAN SOMETIMES BE CORRECTED BY TURNING THE LIGHTS OFF THEN BACK ON. THIS CAN HAPPEN WHILE DRIVING OR IDLELIGHT BULBS HAVE BEEN REPLACE AND THE PROBLEM STILL PERSIST. CHECK VSC LIGHT ON WITH NO PROBLEMS WITH THE ENGINE. COKE'S ON AND OFF FOR YEARS
Incident date: Jan 24, 2017
TAKATA RECALL. WHILE DRIVING THE VEHICLE THE LIGHTS WILL JUST GO OFF OR FLICKER. THIS CAN SOMETIMES BE CORRECTED BY TURNING THE LIGHTS OFF THEN BACK ON. THIS CAN HAPPEN WHILE DRIVING OR IDLELIGHT BULBS HAVE BEEN REPLACE AND THE PROBLEM STILL PERSIST. CHECK VSC LIGHT ON WITH NO PROBLEMS WITH THE ENGINE. COKE'S ON AND OFF FOR YEARS
Incident date: Jan 8, 2019
AS INSPECTED BY LEXUS DEALERSHIP IN WOODLAND HILLS CA, MY CAR HAS AIRBAG LIGHT ON/OFF INTERMITTENTLY. ERROR CODE B1861 WAS FOUND THAT IS TIED TO KNEE AIRBAG ON THE DRIVER SIDE. THERE IS A PROBLEM WITH THE SQUIB CIRCUIT IN THE INSTRUMENT CLUSTER I BELIEVE. CAR HAS AROUND 99K MILES BUT THIS SAFETY CONCERN IS SERIOUS. THIS AIRBAG IS SOMETHING THAT NEVER GETS USED UNLESS YOU'RE IN AN ACCIDENT. I'VE NE... Read more
Incident date: Dec 28, 2018
ON DECEMBER 28 RETURNING FROM A CHRISTMAS HOLIDAY MY WINDSHIELD WAS HIT BY A PEBBLE IN THE RAIN DRIVING ON THE HIGHWAY. IT STARTED AS A SMALL STAR AT THE POINT OF IMPACT BUT THE WINDSHIELD BEGAN TO CRACK ACROSS THE WINDSHIELD. I TOOK IT TO LEXUS MY LEXUS TIRE AND WINDSHIELD INSURANCE DID NOT COVER THE CRACKED WINDSHIELD. I SPENT A $500 DEDUCTIBLE FROM MY CAR INSURANCE AND HAD THE WINDSHIELD REPLAC... Read more
Incident date: Jan 16, 2019
ON DECEMBER 28 RETURNING FROM A CHRISTMAS HOLIDAY MY WINDSHIELD WAS HIT BY A PEBBLE IN THE RAIN DRIVING ON THE HIGHWAY. IT STARTED AS A SMALL STAR AT THE POINT OF IMPACT BUT THE WINDSHIELD BEGAN TO CRACK ACROSS THE WINDSHIELD. I TOOK IT TO LEXUS MY LEXUS TIRE AND WINDSHIELD INSURANCE DID NOT COVER THE CRACKED WINDSHIELD. I SPENT A $500 DEDUCTIBLE FROM MY CAR INSURANCE AND HAD THE WINDSHIELD REPLAC... Read more
Incident date: Sep 2, 2016
FRAME IS ROTTING FROM INSIDE OUT, EXCESSIVE CORROSION ON AN OTHERWISE SPOTLESS VEHICLE. THIS IS A KNOWN ISSUE THAT WAS COMMON TO THE EARLY/MID 2000'S TOYOTA TUNDRA, TACOMA, AND 4RUNNER, THE LATTER OF WHICH SHARES FRAME COMPONENTS. TOYOTA, FOR WHATEVER REASON, COVERED THE TUNDRA AND TACOMA THROUGH RECALLS, BUT SO FAR HAS NOT DONE A RECALL ON THE 4RUNNER OR GX470.
Incident date: Sep 2, 2016
FRAME IS ROTTING FROM INSIDE OUT, EXCESSIVE CORROSION ON AN OTHERWISE SPOTLESS VEHICLE. THIS IS A KNOWN ISSUE THAT WAS COMMON TO THE EARLY/MID 2000'S TOYOTA TUNDRA, TACOMA, AND 4RUNNER, THE LATTER OF WHICH SHARES FRAME COMPONENTS. TOYOTA, FOR WHATEVER REASON, COVERED THE TUNDRA AND TACOMA THROUGH RECALLS, BUT SO FAR HAS NOT DONE A RECALL ON THE 4RUNNER OR GX470.
Incident date: Sep 2, 2016
FRAME IS ROTTING FROM INSIDE OUT, EXCESSIVE CORROSION ON AN OTHERWISE SPOTLESS VEHICLE. THIS IS A KNOWN ISSUE THAT WAS COMMON TO THE EARLY/MID 2000'S TOYOTA TUNDRA, TACOMA, AND 4RUNNER, THE LATTER OF WHICH SHARES FRAME COMPONENTS. TOYOTA, FOR WHATEVER REASON, COVERED THE TUNDRA AND TACOMA THROUGH RECALLS, BUT SO FAR HAS NOT DONE A RECALL ON THE 4RUNNER OR GX470.
Incident date: Dec 13, 2018
HEADLIGHTS FILL WITH WATER
Incident date: Oct 26, 2017
I WORK FOR TOYOTA/LEXUS MANU PLANT IN KY. MY VEHICLE STARTED THROWING A MISFIRE CODE (P0304) AND CHECK ENGINE LIGHT CAME ON. MY CAR WAS DIAGNOSED BY LEXUS DEALER AS HAVING CARBON BUILD UP IN ENGINE (TEMPORARY REPAIR WILL COST $600 TO CLEAN ENGINE. PERMANENT REPAIR THAT WILL EVENTUALLY HAVE TO HAPPEN $15,000). LEXUS DID OFFER A CSP ON THIS ISSUE AND EXTENDED WARRANTY ON THIS ISSUE BUT YOU COULD N... Read more
Incident date: Jan 14, 2019
ENGINE CRANK PULLEY/HARMONIC BALANCER CAME APART WHILE DRIVING.
Incident date: Dec 11, 2018
THE BRAKE PEDAL IS HARD WHEN STARTING THE CAR, BRAKE PEDAL PULSATES WHEN STOPPING, BRAKE PEDAL STIFFENS WHEN STOPPING, A CLICKING SOUND UNDER THE HOOD, THE FOLLOWING LIGHTS ARE LIT: MASTER WARNING LIGHT (RED), BRAKE WARNING LIGHT (RED), ABS (YELLOW), TRAC (YELLOW), VSC AND THE WARNING TO PULL THE CAR OVER TO A SAFE LOCATION AND TAKE TO A DEALER. THE SEVICE DEPARTMENT SAID THE BRAKE ACUATOR NEE... Read more
Incident date: May 8, 2018
TL* THE CONTACT OWNS A 2006 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED AND THE AIR BAGS WERE VISIBLE. THE DASHBOARD WAS ALSO MELTED AND STICKY DUE TO THE SUN. THE VEHICLE WAS TAKEN TO LEXUS OF WESTMINSTER (LOCATED AT 13590 BEACH BLVD, WESTMINSTER, CA 92683, (714) 702-1849) WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE ... Read more
Incident date: Dec 3, 2018
LEXUS ES 350 2007 DASHBOARD IS MELTING AND COMPROMISED. DUE TO THE STICKY MESS THE AIRBAGS WILL NOT DEPLOY PROPERLY AND DEATH WILL LIKELY OCCUR. VERY CONCERNED ABOUT THE TOXICITY OF THE DASHBOARD AS WELL. IT'S MELTING, CHANGING COLOR FROM BLACK TO WHITE AND CRACKING. THIS CARCINOGENIC MATERIAL IS NOW POISONING ALL WHO RIDE IN THE VEHICLE. INCLUDED PHOTO DOES NOT CONVEY THE GLOSSY MELTING ,STI... Read more
Incident date: Dec 3, 2018
LEXUS ES 350 2007 DASHBOARD IS MELTING AND COMPROMISED. DUE TO THE STICKY MESS THE AIRBAGS WILL NOT DEPLOY PROPERLY AND DEATH WILL LIKELY OCCUR. VERY CONCERNED ABOUT THE TOXICITY OF THE DASHBOARD AS WELL. IT'S MELTING, CHANGING COLOR FROM BLACK TO WHITE AND CRACKING. THIS CARCINOGENIC MATERIAL IS NOW POISONING ALL WHO RIDE IN THE VEHICLE. INCLUDED PHOTO DOES NOT CONVEY THE GLOSSY MELTING ,STI... Read more
Incident date: Dec 3, 2018
LEXUS ES 350 2007 DASHBOARD IS MELTING AND COMPROMISED. DUE TO THE STICKY MESS THE AIRBAGS WILL NOT DEPLOY PROPERLY AND DEATH WILL LIKELY OCCUR. VERY CONCERNED ABOUT THE TOXICITY OF THE DASHBOARD AS WELL. IT'S MELTING, CHANGING COLOR FROM BLACK TO WHITE AND CRACKING. THIS CARCINOGENIC MATERIAL IS NOW POISONING ALL WHO RIDE IN THE VEHICLE. INCLUDED PHOTO DOES NOT CONVEY THE GLOSSY MELTING ,STI... Read more
Incident date: Jan 4, 2019
WHILE DRIVING STRAIGHT AT 40 MPH, MY CAR WAS HIT BY AN ONCOMING VEHICLE DIRECTLY ACROSS THE FRONT OF MY CAR (BUMPER TO BUMPER IMPACT). I APPLIED MY BRAKES BUT WAS NOT AT A STOP AT TIME OF IMPACT. THE OTHER CAR'S AIR BAGS DEPLOYED, BUT NONE OF MINE DID. (AT THE START OF THE TRIP, THE CAR SENSORS ACCURATELY DETECTED 3 PASSENGERS.) MY CAR WAS TOTALED, ITS FRAME BENT & ENTIRE FRONT DESTROYED IN THE W... Read more
Crash
1 injured
Incident date: Dec 28, 2018
I WAS PARKED WITH THE ENGINE RUNNING FOR APPROXIMATELY 18 MINUTES WHEN SUDDENLY, I HEARD A BEEPING SOUND IN THE CAR IT WOULD NOT STOP!!! I TURNED MY ENGINE OFF IN HOPE TO RESET WHATEVER IT WAS BUT AS SOON AS ME FOOT TOUCHED THE BRAKE THE BEEPING RESUMED. IT WAS RAINING AND I HAD NOT CLUE OF WHAT IT WAS. AT THIS POINT, ALL OF THE BRAKE LIGHT ON MY DASH CAME ON . I WENT OUT OF THE CAR POPPED THE HOO... Read more
Incident date: Jan 11, 2019
AFTER HITTING A HARD BUMP, THE VEHICLE THREW A B1866 CODE INDICATING AN OPEN CIRCUIT ON THE FRONT PASSENGER KNEE AIRBAG. THE CONNECTOR HAS BECOME LOOSE AND AFTER READING OTHER COMPLAINTS ONLINE IT SEEMS TO HAPPEN FREQUENTLY WITH THIS CONNECTOR OR ON THE DRIVER SIDE KNEE AIRBAG CONNECTOR.
Incident date: Aug 13, 2016
THE TRANSMISSION ON MY CAR HAS ISSUES JERKING WHEN IN GEAR AND STOPPING WHEN IN USE. I TOOK MY CAR TO A CERTIFIED LEXUS DEALER AND THEY COULD NOT REPAIR IT. I'M SURE BECAUSE IT WAS NO LONGER UNDER WARRANTY. I TOOK IT TO A TRANSMISSION MACHANIC AND I BOUGHT A 2006 IS250 USED TRANSMISSION FROM A CAR THAT WAS TOTALED THAT HAD LESS MILES AND WAS TOTALED BECAUSE THE FRAME WAS BENT BECAUSE IT WAS REAR E... Read more
Incident date: Aug 13, 2016
THE TRANSMISSION ON MY CAR HAS ISSUES JERKING WHEN IN GEAR AND STOPPING WHEN IN USE. I TOOK MY CAR TO A CERTIFIED LEXUS DEALER AND THEY COULD NOT REPAIR IT. I'M SURE BECAUSE IT WAS NO LONGER UNDER WARRANTY. I TOOK IT TO A TRANSMISSION MACHANIC AND I BOUGHT A 2006 IS250 USED TRANSMISSION FROM A CAR THAT WAS TOTALED THAT HAD LESS MILES AND WAS TOTALED BECAUSE THE FRAME WAS BENT BECAUSE IT WAS REAR E... Read more
Incident date: Aug 13, 2016
THE TRANSMISSION ON MY CAR HAS ISSUES JERKING WHEN IN GEAR AND STOPPING WHEN IN USE. I TOOK MY CAR TO A CERTIFIED LEXUS DEALER AND THEY COULD NOT REPAIR IT. I'M SURE BECAUSE IT WAS NO LONGER UNDER WARRANTY. I TOOK IT TO A TRANSMISSION MACHANIC AND I BOUGHT A 2006 IS250 USED TRANSMISSION FROM A CAR THAT WAS TOTALED THAT HAD LESS MILES AND WAS TOTALED BECAUSE THE FRAME WAS BENT BECAUSE IT WAS REAR E... Read more
Incident date: Jan 10, 2019
I HAVE 2008 LEXUS LS 460 WHICH HAS MILEAGE OF 36,345. I HAD A SUDDEN FAILURE OF BRAKE SYSTEM AND WARNING LIGHT SAID "BRING THE CAR TO THE DEALER" THEY FOUND ABS ACTUATOR FAILURE. LEXUS ISSUED "WARRANTY ENHANCEMENT" ABOUT THIS PROBLEM IN 2017. BUT THEY WOULD NOT COVER MY CAR BECAUSE THE WARRANTY ENHANCEMENT EXPIRED 5 MONTHS AGO IN SPITE OF MY CAR'S LOW MILEAGE. I THINK NHTSA SHOULD RECOMMEND "REC... Read more
Incident date: Dec 30, 2012
TAKATA RECALL ABS, VSC, AND BRAKE LIGHTS ARE ON. FOUND BRAKE ACTUATOR FAILING NEEDS TO REPLACE. I WAS ON THE HIGHWAY AND THE BRAKE PEDAL WAS DOWN.
Incident date: Jan 3, 2019
SECONDARY AIR INJECTION SYSTEM PUMP STUCK OFF BANK1 CODE P2445. THIS ISSUE IS A COMMON PROBLEM FOR LEXUS GX-470. LEXUS EXTENDED WARRANTY FOR REPAIRS. HOWEVER, THE NUMBER OF COMPLAINTS FROM PEOPLE WARRANTS A RECALL. THIS MALFUNCTION IS MANUFACTURER'S FAULT. THE COST TO REPAIR AT THE DEALER IS AROUND $2,000.
Incident date: Jan 3, 2019
SECONDARY AIR INJECTION SYSTEM PUMP STUCK OFF BANK1 CODE P2445. THIS ISSUE IS A COMMON PROBLEM FOR LEXUS GX-470. LEXUS EXTENDED WARRANTY FOR REPAIRS. HOWEVER, THE NUMBER OF COMPLAINTS FROM PEOPLE WARRANTS A RECALL. THIS MALFUNCTION IS MANUFACTURER'S FAULT. THE COST TO REPAIR AT THE DEALER IS AROUND $2,000.
Incident date: Jan 3, 2019
SECONDARY AIR INJECTION SYSTEM PUMP STUCK OFF BANK1 CODE P2445. THIS ISSUE IS A COMMON PROBLEM FOR LEXUS GX-470. LEXUS EXTENDED WARRANTY FOR REPAIRS. HOWEVER, THE NUMBER OF COMPLAINTS FROM PEOPLE WARRANTS A RECALL. THIS MALFUNCTION IS MANUFACTURER'S FAULT. THE COST TO REPAIR AT THE DEALER IS AROUND $2,000.
Incident date: Jan 9, 2019
CLICKING SOUND WHEN TURNING RIGHT OR LEFT
LEXUS
HS 250 HYBRID
(2010) — ELECTRONIC STABILITY CONTROL (ESC)
Jan 8, 2019
Incident date: Jan 7, 2019
2010 LEXUS HS 250H START MALFUNCTION, ALL LIGHTS FLICKERING THEN NOTHING. ATTEMPTED JUMPING THE 12V BATTERY OFF BUT THAT DID NOT WORK, ATTEMPTED REPLACING KEY FOB BATTERY AND THAT DID NOT WORK. NOW THERE IS NO LIGHTS OR ELECTRICITY THE ONLY LIGHTS THAT FLICKER ARE THE P LIGHT WHICH STROBES SLIGHTLY AND WHEN THE BRAKE IS PLAYED WITH (DEPRESSED AND LET OUT SEVERAL TIMES) I CAN GET THE LIGHT "KEY NOT... Read more
LEXUS
HS 250 HYBRID
(2010) — ELECTRICAL SYSTEM
Jan 8, 2019
Incident date: Jan 7, 2019
2010 LEXUS HS 250H START MALFUNCTION, ALL LIGHTS FLICKERING THEN NOTHING. ATTEMPTED JUMPING THE 12V BATTERY OFF BUT THAT DID NOT WORK, ATTEMPTED REPLACING KEY FOB BATTERY AND THAT DID NOT WORK. NOW THERE IS NO LIGHTS OR ELECTRICITY THE ONLY LIGHTS THAT FLICKER ARE THE P LIGHT WHICH STROBES SLIGHTLY AND WHEN THE BRAKE IS PLAYED WITH (DEPRESSED AND LET OUT SEVERAL TIMES) I CAN GET THE LIGHT "KEY NOT... Read more
Incident date: Jan 4, 2019
AT APPROXIMATELY 97K MILES WHILE DRIVING ON THE HIGHWAY ALL BRAKE LIGHTS ILLUMINATED ON THE DASH AND A MESSAGE DISPLAYED 'IMMEDIATELY PULL OVER SAFELY AND CONTACT YOUR LEXUS DEALER FOR ASSISTANCE' I TOOK THE CAR TO LEXUS DEALER THE NEXT DAY AND AFTER INSPECTION IT WAS DETERMINED THE BRAKE ACTUATOR MODULE FAILED WHICH AUTOMATICALLY MAKES THE ABS SYSTEM INOPERABLE AND MANY OTHER SAFETY FEATURES. AS... Read more
Incident date: Nov 25, 2018
WHEN IT'S RAINING ,I TURN ON THE WIPER AT SLOW SPEED IT'S WORKING NORMAL FOR ABOUT 2 MIN THEN IT'S WILL STOP WORKING . I HAVE TO SWITCH IT ON HIGH SPEED ONLY. I ALMOST GOT IN TO ACCIDENT THAT DAY .IT'S HAPPEN MORE OFTEN NOW AND THEN . I DID BROUGHT THE CAR TO DEALER THEY SAID CAN'T DUPLICATE THE PROBLEM.
Incident date: Dec 3, 2018
THERE IS A REFLECTION ON THE INSIDE OF FRONT WINDOW SHIELD FROM THE SILVER TRIM THAT SURROUNDS THE DASHBOARD MEDIA SCREEN...IF THE SUN IS SHINING OR AT NIGHT THERE IS NO PROBLEM. THIS REFLECTION IS VERY ANNOYING AND TAKES ATTENTION AWAY FROM DRIVING SAFELY. I MENTIONED THIS TO AN EMPLOYEE AT THE DEALERSHIP AND HE REPLIED...YES I ALSO HAVE A NEW NX AND I SEE IT BUT IT DOESN'T BOTHER ME!! IT SURE B... Read more
Incident date: Dec 31, 2015
THERE ARE MULTIPLE COMPLAINTS ON THE INTERNET AVAILABLE WITH THIS VEHICLE AND THE TRANSMISSION, TRANSFER CASE "ACTUATOR" REPLACEMENT PART # 36100-6D190, IS CRACKING AROUND 90,000 TO 100,000 MILES AND LEAKING OIL ON STREETS AND ANYWHRE YOU PARK. THE CAUSE IS FROM LEXUS SERVICE AT THE 100,000 MILE TUNE UP, IN MANY CASES, IF A OWNER HAS NEVER USED THEIR 4 WHEEL DRIVE, AND SERVICE ENGAGES 4 WHEEL DRIV... Read more
Incident date: Dec 27, 2018
SUNROOF SPONTANEOUSLY SHATTERED WHILE I WAS DRIVING DOWN THE ROAD.
Incident date: Feb 3, 2013
SQUEAL NOISE WHEN PRESSING BRAKE PEDAL, COMING FROM BRAKE ACTUATOR. BLEEDING THE BRAKE DOES NOT HELP. EXPECT BRAKE FAILURE EVERY TIME I PUSH THE PEDAL. ANNOYING NOISE FROM SUCH EXPENSIVE VEHICLE.REALLY, LEXUS! THIS FAILURE AND UNHAPPY CUSTOMERS IS DISCUSSED ALL OVER LEXUS FORUMS, LEXUS KNOW ABOUT IT BUT PREFER NOT TO ACKNOWLEDGE IT!
Incident date: Jan 1, 2019
I WAS DRIVING TO WORK TUESDAY MORNING ON NEW YEARS DAY AT 8:45 AM 1/1/2019. AS I WAS DRIVING DOWN THE RD, (NO OTHER CARS WHERE ON THE RD AT THE MOMENT) I HEARD A CRACKING SOUND, THEN NEXT THING I KNOW MY SUNROOF EXPLODED CAUSING ME TO SWERVE INTO THE OPPOSITE LANE OF TRAFFIC! I PULLED OVER AND GOT OUT OF MY CAR AND SURE ENOUGH MY SUNROOF WAS EXPLODED !!! WITH MY LUCK ITS NEW YEARS DAY AND NO ONE I... Read more
Incident date: Apr 23, 2017
STICKY DASH AND DOOR PANELS
Incident date: Dec 18, 2018
TL* THE CONTACT OWNS A 2006 LEXUS GX470. THE CONTACT STATED THAT THE BODY OF THE VEHICLE MOVED AROUND IN A CIRCULAR MOTION. WHENEVER THE VEHICLE DROVE OVER BUMPS IN THE ROAD, THE BODY TURNED WITH NO CONTROL. THE VEHICLE WAS CURRENTLY PARKED AT THE CONTACT'S SPOUSE'S HOME. THE CONTACT CALLED NORTHEAST MOTOR CARS (664 MARKET STREET, PATERSON, NJ 07513, (973) 345-7000), BUT THE OWNER CLOSED THE DEALE... Read more
Incident date: Dec 18, 2018
TL* THE CONTACT OWNS A 2006 LEXUS GX470. THE CONTACT STATED THAT THE BODY OF THE VEHICLE MOVED AROUND IN A CIRCULAR MOTION. WHENEVER THE VEHICLE DROVE OVER BUMPS IN THE ROAD, THE BODY TURNED WITH NO CONTROL. THE VEHICLE WAS CURRENTLY PARKED AT THE CONTACT'S SPOUSE'S HOME. THE CONTACT CALLED NORTHEAST MOTOR CARS (664 MARKET STREET, PATERSON, NJ 07513, (973) 345-7000), BUT THE OWNER CLOSED THE DEALE... Read more