Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Dec 11, 2025
I own a 2020 Kia Niro PHEV. In October 2024, my dealership performed Technical Service Bulletin SA512 on my vehicle addressing the inverter coolant system. I was not informed at that time that the issue was likely to recur or that periodic maintenance would be required. In March 2026, the inverter coolant warning light returned. I brought the vehicle back to the dealership, where I was told the co... Read more
Incident date: Dec 11, 2025
I own a 2020 Kia Niro PHEV. In October 2024, my dealership performed Technical Service Bulletin SA512 on my vehicle addressing the inverter coolant system. I was not informed at that time that the issue was likely to recur or that periodic maintenance would be required. In March 2026, the inverter coolant warning light returned. I brought the vehicle back to the dealership, where I was told the co... Read more
Incident date: Feb 1, 2026
Car only goes 20 mph Engine knock Unsafe to drive I have multiple service repair documentation regarding engine knocking, oil consumption, unable to go above 20 mph. Car frequently goes into limp mode
Incident date: Feb 20, 2026
I have not had an issue as of yet...but my insurance company has warned me of 4 recalls that are apparently active on my vehicle and told me to come to your site to verify, but it says there are zero recalls on my vehicle, so I am wary of what to do. I was told by a local mechanic that one of the things listed in the recalls was potentially a issue for me but I would need to take my vehicle to the... Read more
Incident date: Feb 20, 2026
I have not had an issue as of yet...but my insurance company has warned me of 4 recalls that are apparently active on my vehicle and told me to come to your site to verify, but it says there are zero recalls on my vehicle, so I am wary of what to do. I was told by a local mechanic that one of the things listed in the recalls was potentially a issue for me but I would need to take my vehicle to the... Read more
Incident date: Feb 20, 2026
My vehicle was inspected by a mechanic after experiencing sudden loss of power and stalling while merging onto the expressway in active traffic. At the time of the incident, the vehicle became unable to accelerate properly, creating a serious safety hazard due to surrounding vehicles traveling at highway speeds. The mechanic determined that the fuel pump had failed. During inspection prior to rep... Read more
Incident date: Mar 21, 2026
The lane keep assist never works properly, it vehicle doesn’t stay in lane, also gps has never worked properly, it’s been to the dealers several times and parts have been replaced with out any success
Incident date: Mar 3, 2026
The power liftgate safety detection has failed numerous times, hiting both myself and my husband on our heads with the full force of the liftgate closing. It is not detecting an obstruction in the way and going back up again, this is incredibly dangerous - I was hurt quite badly today.
Incident date: Mar 15, 2026
My 2025 Honda Odyssey has failed multiple times in the middle of the road when coming to a complete stop. Auto idle engages and when I try to press the gas the car malfunctions. I have to turn off the car and turn it back on again for it to start. Also at times the interior of the car will start to smell like gas.
Incident date: Mar 15, 2026
My 2025 Honda Odyssey has failed multiple times in the middle of the road when coming to a complete stop. Auto idle engages and when I try to press the gas the car malfunctions. I have to turn off the car and turn it back on again for it to start. Also at times the interior of the car will start to smell like gas.
Incident date: Mar 15, 2026
In June 2025 vehicle had no coolant in tank, refilled and monitored, July 2025 check engine light appeared and code for cylinder 3 misfire, Aug 2025 vehicle went to local certified automotive repair company who began running diagnostics, replaced spark plug and coil #3. After replacement was asked to drive, less than 10 miles check engine came back on with same code. Mechanic kept working on vehi... Read more
Incident date: Mar 1, 2026
BCM Body Control Module failed/malfunctioned. We had to pay for the repair at DCH Honda Mission Valley. The car does not start when it is cold outside. Many times, my husband, who primarily drives the car, was stranded and would have to wait for the weather to warm up a bit and then eventually, the car would then start. The dealership where we initially purchased the car new was able to determ... Read more
Incident date: Jan 5, 2026
I recently bought a 2001 honda civic, 5speed. It was driving fine, until it suddenly started making grinding or weird noises. I couldn't shift and now the gears are locked up. It happened suddenly after no problems.
Incident date: Dec 31, 1969
I have been fighting this issue now for 2 years, vibration while driving interstate speeds, especially right rear seat. I have had tires replaced twice trying to fix balance issue only to find out that one rim will not road force balance correctly, even with tire matched it only reduced road force balance to 20lbs (30lbs with out match). I have had it at discount tire and Gettel Hyundai of Lakewoo... Read more
Incident date: Dec 31, 1969
I am submitting a follow-up complaint regarding a previously reported front axle weight and capacity issue on this motorhome (original ODI complaint #11398920). At the time of the original complaint, the front axle was already operating at or above its rated capacity under normal conditions, even after removing factory-installed components and redistributing weight rearward. Despite removing appr... Read more
Incident date: Dec 31, 1969
The contact owns a 2017 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V236000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer... Read more
Incident date: Jan 1, 2026
While I was coming home from work driving up the mountain on highway 35 in Fort Payne Alabama my vehicle stopped moving and I rolled to a stop on the side of the road. I had to call a rollback and my dad so he could come pick me up. He heard the noise and knew it was the flex plate torque converter issue that Ford is having.
Incident date: Jan 8, 2026
I am reporting a serious safety issue with my 2023 Buick Encore GX that repeatedly shuts off while driving and doesn’t restart when auto stop is on, it leaves me stranded in traffic. The vehicle has been in the shop multiple times since February 13, and the issue has not been resolved. A service advisor has stated he is not comfortable putting me back in the vehicle and wants to help get me out ... Read more
Incident date: Jan 8, 2026
I am reporting a serious safety issue with my 2023 Buick Encore GX that repeatedly shuts off while driving and doesn’t restart when auto stop is on, it leaves me stranded in traffic. The vehicle has been in the shop multiple times since February 13, and the issue has not been resolved. A service advisor has stated he is not comfortable putting me back in the vehicle and wants to help get me out ... Read more
Incident date: Jan 8, 2026
I am reporting a serious safety issue with my 2023 Buick Encore GX that repeatedly shuts off while driving and doesn’t restart when auto stop is on, it leaves me stranded in traffic. The vehicle has been in the shop multiple times since February 13, and the issue has not been resolved. A service advisor has stated he is not comfortable putting me back in the vehicle and wants to help get me out ... Read more
Incident date: Mar 7, 2026
The contact owns a 2013 Kia Forte. The contact stated that while driving approximately 60 MPH, the vehicle suddenly stalled and failed to restart. The vehicle was towed to the local dealer who diagnosed that the piston rings had failed, causing catastrophic engine damages. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified... Read more
Incident date: Mar 7, 2026
The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted, and it was confirmed that parts w... Read more
Incident date: Mar 7, 2026
The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted, and it was confirmed that parts w... Read more
Incident date: Nov 11, 2025
Since March of 2025 I have identified a critical safety defect with my vehicle. When driving and without warning, the vehicle unexpectedly shifts to neutral, experiences a loss of propulsion, and the engine shuts off. This has occurred multiple times in which I narrowly escaped collisions with other vehicles or objects. If this would occur at a high rate of speed, it would certainly result in se... Read more
Incident date: Mar 15, 2026
My 2025 Toyota Sienna is affected by the recall related to improper welding of the second-row seat rails. On November 19, 2025, I brought the vehicle to a Toyota dealership because they had advised me that it was not safe to continue driving due to the safety concern involving passenger seats. The dealership advised against driving it and kept the vehicle, and Toyota arranged a rental vehicle for ... Read more
Incident date: Mar 15, 2026
I just survived a terrifying incident that proves the current GM 6.2L (L87) engine "recall fix" is a dangerous myth. Living with the "Ticking Time Bomb" I bought my 2023 GMC Yukon AT4 brand new, but for the last two years, I haven't truly "owned" it—it has owned me. Every long-distance trip with my family was filled with anxiety. I constantly worried that I’d be the next one stranded on the ... Read more
Incident date: Mar 15, 2026
I just survived a terrifying incident that proves the current GM 6.2L (L87) engine "recall fix" is a dangerous myth. Living with the "Ticking Time Bomb" I bought my 2023 GMC Yukon AT4 brand new, but for the last two years, I haven't truly "owned" it—it has owned me. Every long-distance trip with my family was filled with anxiety. I constantly worried that I’d be the next one stranded on the ... Read more
Incident date: Nov 17, 2025
I own a 2025 Audi Q7 and have experienced repeated malfunctions related to the vehicle’s driver assistance and safety systems. The vehicle frequently displays warnings such as “Driving Assist Not Available” and other safety system errors. These issues started while the vehicle was still relatively new and have continued intermittently. The warnings appear while driving and indicate that imp... Read more
Incident date: Nov 17, 2025
Truck shifts from 1st to 3rd, hard shifting in 4th through 10th gears.
Incident date: Nov 17, 2025
Error message "Supplemental Restraint System Problem. See Your Dealer." comes on everyday. I understand this is a Honda well known issue and they refuse to recall.
Incident date: Jul 31, 2025
I have a 2024 INEOS Grenadier with the factory installed Tow Package. While the Grenadier does not offer an Electric Brake Controller as an an option, they do market the vehicle as being pre-wired to accept aftermarket controller thereby allowing the vehicle to pull the maximum tow weight of 7600 pounds. The problem is the wiring does not conform to US requirements with regard to the brake signal... Read more
Incident date: Mar 11, 2026
At low speed, and today for the first time completed stopped at a stop sign, we here and feel a very loud "thunk" through the steering wheel and coming from under the front end of the vehicle. It's very loud and jerks the steering wheel when it happens, and can be felt through the car seats as well. The whole vehicle seems to shake. This has happened so far approximately ten times, and we are lo... Read more
Incident date: Feb 3, 2026
The recall (Number 26V049) is a serious safety concern, however the dealer states there is no remedy available despite a clearly described available remedy ("Toyota dealers will modify the left and right rear door switch circuits FREE OF CHARGE, to prevent the switch from activating even if it is shorted.")
Incident date: Feb 3, 2026
Received Warning message 'Electric Steering Assist Failure' Saturday January 10th 2026 12:00-Noon Driving approximately 5mph, released the accelerator to begin pulling into a parking spot and the power steering failed. The vehicle was very difficult to turn but I was able to avoid hitting anything. Drove around for ~2 hours making multiple stops at multiple stores with no issues until... sam... Read more
Incident date: Feb 3, 2026
The recall (Number 26V049) is a serious safety concern, however the dealer states there is no remedy available despite a clearly described available remedy ("Toyota dealers will modify the left and right rear door switch circuits FREE OF CHARGE, to prevent the switch from activating even if it is shorted.")
Incident date: Mar 10, 2026
I own a 2022 Grand Design Solitude 346FLS fifth wheel trailer. The trailer has been at the dealership for over nine months after structural frame cracks and weld separations were discovered during inspection. The cracks appear in structural frame components and welded areas supporting the chassis. This raises concerns about the integrity of the trailer frame during towing and braking. In addition ... Read more
Incident date: Mar 10, 2026
I own a 2022 Grand Design Solitude 346FLS fifth wheel trailer. The trailer has been at the dealership for over nine months after structural frame cracks and weld separations were discovered during inspection. The cracks appear in structural frame components and welded areas supporting the chassis. This raises concerns about the integrity of the trailer frame during towing and braking. In addition ... Read more
Incident date: Mar 11, 2026
The contact owns a 2016 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The check engine warning light was illuminated. The vehicle was taken to AutoZone to test the battery, alternator, ... Read more
Incident date: Mar 11, 2026
The contact's son owns a 2022 Honda Civic. The contact stated that while her son was driving at a moderate speed through city traffic, the vehicle drove over a pothole and the front and rear passenger’s side air bags deployed. The contact's son had not suffered any injuries; however, the front passenger’s side seat belt was damaged. Despite the air bag deployment, the vehicle was still drivabl... Read more
Incident date: Mar 3, 2026
The transmission begin to stall and would not shift. The motor would get to high RPMS and then shift hard into the next gear. I was able to pull over and the TCM error code popped up on the dash. I was able to get the car to the dealer. I was notified that the TCM failed and Ford would no longer cover this failed part. The car is a 2012 Focus with only 69,000 miles. Dealership is wanting $2,116.00... Read more
Incident date: Mar 3, 2026
I was driving down the road and my vehicle went into limp mode, and I had reduced acceleration. I got to my destination then could not reverse the vehicle out of the parking space, reverse would not engage and allow me to have acceleration power. Because the parking space was on an incline we could roll backwards then drive forward, in limp mode, to a nearby mechanic. The vehicle diagnostic codes ... Read more
Incident date: Mar 6, 2026
The rear windshield on my Nissan Rogue shattered suddenly without any impact while the vehicle was parked. The glass appeared to explode outward. I later discovered other owners have reported similar issues with Rogue rear windshields shattering unexpectedly. I had to replace the glass immediately for safety and paid out of pocket for the repair. I am concerned this may be related to a defect in t... Read more
Incident date: Jan 6, 2026
i have a 2014 jeep cherokee trailhawk. the service 4wheel drive light keeps popping u. a recall needs to be put on this year, make and model. its a known issue that jeep has not addressed at all
Incident date: Mar 7, 2026
The contact owns a 2025 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance system failed to function, with the Forward Collision Avoidance warning light illuminated. The failure had occurred while the contact was driving while it was raining. The vehicle was taken to the dealer, where it was diagnosed with a Forward Collision Avoidance... Read more
Incident date: Mar 8, 2026
About every 45 days the car will not turn off. Safety items like the rear view camera will not work. The main viewing screen will go dead. I called the dealership. They said this was a common problem with my car. The only fix is to attempt a full system reboot with a paper clip. This has now happened three times to me. Once the car started without me pushing the start button. Twice while I was dr... Read more
Incident date: Jan 6, 2026
Excessive Oil Burning and Oil Consumption. Oil turns black abnormally quickly (within the first 500-1000 miles) even though recommended Full-Synthetic Oil is used. Engine has intermittent rough idle once engine is warm. Occasionally engine experiences "near-stall" and "misfire event", causing the battery light to flash on dashboard. >>>Oil consumption rate is approximately 3-4 quarts per 1,000 mi... Read more
Incident date: Mar 5, 2026
While driving the driver instrument cluster screen went black. After approximately 10 seconds the theft alarm arm red light went red. Then the TPMS tire warning light lit. Then the instrument cluster screen went back to normal operation.
Incident date: Mar 5, 2026
I have 2019 Kia Seranto . In November 2024 started leaking oil the oil filter casing was cracked. January 2026 oil light came on. Oil was changed 2 months before. Took it to the shop and no oil was in the engine. No oil under the car to tell it was leaking. Shop had to run oil leak detector on it. Several gaskets in engine had to be repaired. There was some other issues with engine concerning oil.... Read more
Incident date: Mar 7, 2026
Faulty backup camera. Had a Ford dealership look into my camera glitching or just not connecting and they told me it was faulty.
Incident date: Jan 2, 2026
The contact owns a 2023 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.