Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints
138,663 Reported Crashes
56,255 Reported Fires
8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 15,126 complaints for LEXUS

LEXUS HS (2010) — ELECTRONIC STABILITY CONTROL (ESC) Apr 16, 2019
Incident date: Apr 10, 2019
I HAVE A COMPLETE LOSS OF MOTIVE POWER A LOT WHEN I RUN OVER A BUMP AND THEN MY CAR ACCELERATE FASTER ALMOST CAUSING ME TO HIT SOMEONE IN THE REAR.
LEXUS IS 250 (2006) — ELECTRONIC STABILITY CONTROL (ESC) Apr 15, 2019
Incident date: Mar 2, 2018
CHECK VSC LIGHT. CAR WILL NOT SHIFT PROPERLY PAST 3RD GEAR.. SOLENOID OR BAD TRANSMISSION
LEXUS IS 250 (2006) — UNKNOWN OR OTHER Apr 15, 2019
Incident date: Mar 2, 2018
CHECK VSC LIGHT. CAR WILL NOT SHIFT PROPERLY PAST 3RD GEAR.. SOLENOID OR BAD TRANSMISSION
LEXUS ES 350 (2007) — AIR BAGS Apr 15, 2019
Incident date: Jan 1, 2007
STICKY DASHBOARD CANNOT BE REPAIRED DUE TO MANUFACTURER DEFECT
LEXUS ES 350 (2007) — STRUCTURE:BODY Apr 15, 2019
Incident date: Jan 1, 2007
STICKY DASHBOARD CANNOT BE REPAIRED DUE TO MANUFACTURER DEFECT
LEXUS ES 350 (2007) — UNKNOWN OR OTHER Apr 15, 2019
Incident date: Jan 1, 2007
STICKY DASHBOARD CANNOT BE REPAIRED DUE TO MANUFACTURER DEFECT
LEXUS RX350 (2012) — SEAT BELTS Apr 12, 2019
Incident date: Apr 8, 2019
VEHICLE CURRENT MILEAGE IS 32K APPRX GARAGE KEPT. FRONT PASSENGER BELT LOCKS FREQUENTLY. ALSO THE STEERING GOT HARD. NO LEAKING OF ANY SORT OF OIL TOO. CURRENTLY THE VEHICLE IS BEING USED BUT SCARED IF STEERING MOTION WOULD FREEZE.
LEXUS RX350 (2012) — STEERING Apr 12, 2019
Incident date: Apr 8, 2019
VEHICLE CURRENT MILEAGE IS 32K APPRX GARAGE KEPT. FRONT PASSENGER BELT LOCKS FREQUENTLY. ALSO THE STEERING GOT HARD. NO LEAKING OF ANY SORT OF OIL TOO. CURRENTLY THE VEHICLE IS BEING USED BUT SCARED IF STEERING MOTION WOULD FREEZE.
LEXUS ES350 (2016) — UNKNOWN OR OTHER Apr 12, 2019
Incident date: Apr 12, 2019
THIN WINDSHIELD. WINDSHIELD MUST BE EXTREMELY THIN. I BOUGHT A CERTIFIED LEXUS OCT 2016. WINDSHIELD CRACKED STARTING FROM LEFT BLACK BORDER AROUND WINDSHIELD. SAFELITE REPLACED IT. 6 DAYS LATER, DRIVING DOWN THE HIGHWAY AND IT CRACKED IN THE SAME PLACE STARTING FROM THE BLACK BORDER. NO ROCKS HIT IT. I HAVE BEEN DRIVING 35 YEARS AND NEVER REPLACED A WINDSHIELD. NOW 2 IN 6 DAYS. SOMETHING I... Read more
LEXUS RX350 (2013) — ENGINE Apr 10, 2019
Incident date: Apr 4, 2019
BROKEN COOLING PUMP
LEXUS GS 350 (2007) — STRUCTURE:BODY Apr 9, 2019
Incident date: Apr 9, 2019
TRUNK LATCH NUT CAN BECOME LOOSE AND FALL OUT MAKING IT IMPOSSIBLE TO CLOSE TRUNK
LEXUS GS 350 (2007) — UNKNOWN OR OTHER Apr 9, 2019
Incident date: Apr 9, 2019
TRUNK LATCH NUT CAN BECOME LOOSE AND FALL OUT MAKING IT IMPOSSIBLE TO CLOSE TRUNK
LEXUS IS 250 (2007) — STRUCTURE:BODY Apr 9, 2019
Incident date: Apr 1, 2019
TL* THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD PANEL MELTED AND CONTAINED A STICKY TEXTURE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 121,000.
LEXUS RX350 (2017) — UNKNOWN OR OTHER Apr 8, 2019
Incident date: Mar 12, 2019
BLIND SIDE MONITOR ON RIGHT HAND SIDE DOES NOT ALERT WHEN PASSING TRUCKS AND CARS AT HIGHWAY SPEEDS. AT LOWER SPEEDS IT WORKS PROPERLY. WHEN PASSING VEHICLES ON THE LEFT THE LEFT SIDE WARNING LIGHT COMES ON PROPERLY.
LEXUS IS 250 (2007) — AIR BAGS Apr 8, 2019
Incident date: Oct 1, 2018
OWNERS OF TOYOTAS AND LEXUS VEHICLES ARE EXPERIENCING PROBLEMS WITH THE AIRBAG OCCUPANT SENSOR LOCATED UNDER THE RIGHT FRONT SEAT DEALERS ARE NOT ACKNOWLEDGING THIS PROBLEM. IT IS ALL OVER THE INTERNET AND FACEBOOK. IT IS SIMILAR TO THE TACOMA FRAMES RUSTING OUT PREMATURELY. EVENTUALLY THEY ACKNOWLEDGED THE PROBLEM AND TOOK ACTION. IT APPEARS THEY WON'T TAKE ANY ACTION UNTIL PRESSURED.
LEXUS IS (2006) — VISIBILITY/WIPER Apr 7, 2019
Incident date: Dec 12, 2018
REAR VIEW MIRROR HAS DEGRADED AND IS A COMMON PROBLEM. HAS BLACK SPOTS AND LINES THAT RENDER IT UNUSABLE AND PREVENT THE DRIVER FROM BEING ABLE TO SEE BEHIND THEM VIA UTILIZATION OF THE MIRROR LEADING TO ACCIDENTS.
LEXUS GX 470 (2004) — SEAT BELTS Apr 6, 2019
Incident date: Apr 3, 2019
MY GX470 2004 HAS RUST ON FRAME, SHOCKS AND SUSPENSION. HAVE BEEN TOLD THAT THEY WILL NOT MAKE ANY REPAIRS BECAUSE THEY WILL COST MORE THAN VEHICLE. LEXUS SHOULD REALLY CONSIDER THESE FRAMES FROM DANA OHIO IN THE RECALLS AS THE OTHERS. OVER THE YEARS I HAVE HAD THE RADIATOR, EMERGENCY BRAKE AND RIMS ALL RUST OUT AND REPLACED AS WELL AND THE VEHICLE IS NOT EVEN IN SNOW OR BEACH AREAS. THESE VE... Read more
LEXUS GX 470 (2004) — SUSPENSION Apr 6, 2019
Incident date: Apr 3, 2019
MY GX470 2004 HAS RUST ON FRAME, SHOCKS AND SUSPENSION. HAVE BEEN TOLD THAT THEY WILL NOT MAKE ANY REPAIRS BECAUSE THEY WILL COST MORE THAN VEHICLE. LEXUS SHOULD REALLY CONSIDER THESE FRAMES FROM DANA OHIO IN THE RECALLS AS THE OTHERS. OVER THE YEARS I HAVE HAD THE RADIATOR, EMERGENCY BRAKE AND RIMS ALL RUST OUT AND REPLACED AS WELL AND THE VEHICLE IS NOT EVEN IN SNOW OR BEACH AREAS. THESE VE... Read more
LEXUS GX 470 (2004) — WHEELS Apr 6, 2019
Incident date: Apr 3, 2019
MY GX470 2004 HAS RUST ON FRAME, SHOCKS AND SUSPENSION. HAVE BEEN TOLD THAT THEY WILL NOT MAKE ANY REPAIRS BECAUSE THEY WILL COST MORE THAN VEHICLE. LEXUS SHOULD REALLY CONSIDER THESE FRAMES FROM DANA OHIO IN THE RECALLS AS THE OTHERS. OVER THE YEARS I HAVE HAD THE RADIATOR, EMERGENCY BRAKE AND RIMS ALL RUST OUT AND REPLACED AS WELL AND THE VEHICLE IS NOT EVEN IN SNOW OR BEACH AREAS. THESE VE... Read more
LEXUS RX350 (2017) — AIR BAGS Apr 6, 2019
Incident date: Feb 15, 2019
PULLED INTO HOTEL PARKING LOT AT 11:05AM (PERFECT WEATHER - PARKING LOT EMPTY) AND ,AFTER TURNING INTO THE PARKING SPOT AT A SLOW SPEED, THE CAR SUDDENLY ACCELERATED AND HIT THE SIDE OF THE HOTEL. THE BUILDING WASN'T DAMAGED, BUT THE CAR HAD SERIOUS FRONTAL DAMAGE. THE HOTEL MANAGER DIDN'T CALL THE POLICE SO THERE ISN'T A POLICE REPORT. THE AIR BAGS DID NOT GO OFF. I FEEL THERE WERE SEVERAL PO... Read more
Crash
LEXUS RX350 (2017) — SERVICE BRAKES Apr 6, 2019
Incident date: Feb 15, 2019
PULLED INTO HOTEL PARKING LOT AT 11:05AM (PERFECT WEATHER - PARKING LOT EMPTY) AND ,AFTER TURNING INTO THE PARKING SPOT AT A SLOW SPEED, THE CAR SUDDENLY ACCELERATED AND HIT THE SIDE OF THE HOTEL. THE BUILDING WASN'T DAMAGED, BUT THE CAR HAD SERIOUS FRONTAL DAMAGE. THE HOTEL MANAGER DIDN'T CALL THE POLICE SO THERE ISN'T A POLICE REPORT. THE AIR BAGS DID NOT GO OFF. I FEEL THERE WERE SEVERAL PO... Read more
Crash
LEXUS RX350 (2017) — UNKNOWN OR OTHER Apr 6, 2019
Incident date: Feb 15, 2019
PULLED INTO HOTEL PARKING LOT AT 11:05AM (PERFECT WEATHER - PARKING LOT EMPTY) AND ,AFTER TURNING INTO THE PARKING SPOT AT A SLOW SPEED, THE CAR SUDDENLY ACCELERATED AND HIT THE SIDE OF THE HOTEL. THE BUILDING WASN'T DAMAGED, BUT THE CAR HAD SERIOUS FRONTAL DAMAGE. THE HOTEL MANAGER DIDN'T CALL THE POLICE SO THERE ISN'T A POLICE REPORT. THE AIR BAGS DID NOT GO OFF. I FEEL THERE WERE SEVERAL PO... Read more
Crash
LEXUS LX570 (2013) — AIR BAGS Apr 5, 2019
Incident date: Dec 13, 2018
TL* THE CONTACT OWNS A 2013 LEXUS LX570. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V887000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF BROOKLYN (6502 5TH AVE, BROOKLYN, NY 11220, (888) 783-7760) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER CONFI... Read more
LEXUS RX350 (2018) — UNKNOWN OR OTHER Apr 2, 2019
Incident date: Jan 25, 2019
I WAS TRAVELING ON A 4 LANE DIVIDED HIGHWAY AT 60MPH. WEATHER CONDITION WAS SUNNY AND 10DEG. SUDDENLY I HEARD A LOUD CRACKING NOISE THAT WAS STARTLING. FORTUNATELY THERE WERE NO OTHER CARS AROUND AND THE INTERIOR SHADE WAS CLOSED. I ARRIVED AT MY DESTINATION TO FIND THE SUNRROOF HAD SHATTERED AND THERE WAS GLASS SHARDS ON THE INTERIOR SHADE. I HAVE ONLY HAD THIS CAR 5 MO., AM THE ONLY DRIVER. TH... Read more
LEXUS LX570 (2010) — AIR BAGS Apr 2, 2019
Incident date: Apr 2, 2019
NHTSA RECALL NUMBER18V887 - LEXUS RELEASED SAFETY RECALL JLL (INTERIM NOTICE J2L) WITH A NOTICE THAT LEXUS IS CURRENTLY DEVELOPING THE REMEDY AND WILL NOTIFY OWNERS BY MID-FEBRUARY 2019. IT IS NOW APRIL WITH NO UPDATE OR NEW INFORMATION FROM LEXUS. NO REMEDY HAS BEEN DEVELOPED AND NO NEW TIMELINE HAS BEEN ESTABLISHED.
LEXUS GS430 (2006) — ELECTRICAL SYSTEM Apr 2, 2019
Incident date: Feb 2, 2019
TL* THE CONTACT OWNS A 2006 LEXUS GS430. AFTER THE VEHICLE WAS DRIVEN AND PARKED FOR APPROXIMATELY 10-15 MINUTES, THE CONTACT NOTICED FLAMES UNDERNEATH THE HOOD. THE FIRE WAS EXTINGUISHED BY A FRIEND. THE FIRE DEPARTMENT WAS NOT NOTIFIED. THE CONTACT STATED THAT THE FIRE MAY HAVE ORIGINATED FROM THE BATTERY COMPARTMENT. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. ... Read more
Fire
LEXUS GS430 (2006) — ENGINE Apr 2, 2019
Incident date: Feb 2, 2019
TL* THE CONTACT OWNS A 2006 LEXUS GS430. AFTER THE VEHICLE WAS DRIVEN AND PARKED FOR APPROXIMATELY 10-15 MINUTES, THE CONTACT NOTICED FLAMES UNDERNEATH THE HOOD. THE FIRE WAS EXTINGUISHED BY A FRIEND. THE FIRE DEPARTMENT WAS NOT NOTIFIED. THE CONTACT STATED THAT THE FIRE MAY HAVE ORIGINATED FROM THE BATTERY COMPARTMENT. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. ... Read more
Fire
LEXUS IS 250 (2009) — UNKNOWN OR OTHER Apr 2, 2019
Incident date: Apr 1, 2018
MY DASHBOARD IS MELTED AND STICKY. CAN BE A SAFETY HAZARD FOR GLARE ON THE ROAD.
LEXUS RX350 (2019) — POWER TRAIN Apr 1, 2019
Incident date: Mar 31, 2019
THE CAR ABRUPTLY JERKS FORWARDS OR SLOWS DOWN WHEN SWITCHING GEARS. THERE IS A KNOCKING SOUND WHEN YOU ACCELERATE. THE RPM INCREASE TO 6K-7K BEFORE THE NEXT GEAR IS ENGAGED AND THEN CAR ABRUPTLY THRUSTS FORWARD. THE CAR ACCELERATES AND DECELERATES RANDOMLY. THIS CAR CANNOT BE DRIVEN SAFELY IN THIS CONDITION. THE CAR ONLY HAVE 1116 MILES AND IS A 2019 MODEL.
LEXUS RX350 (2019) — VEHICLE SPEED CONTROL Apr 1, 2019
Incident date: Mar 31, 2019
THE CAR ABRUPTLY JERKS FORWARDS OR SLOWS DOWN WHEN SWITCHING GEARS. THERE IS A KNOCKING SOUND WHEN YOU ACCELERATE. THE RPM INCREASE TO 6K-7K BEFORE THE NEXT GEAR IS ENGAGED AND THEN CAR ABRUPTLY THRUSTS FORWARD. THE CAR ACCELERATES AND DECELERATES RANDOMLY. THIS CAR CANNOT BE DRIVEN SAFELY IN THIS CONDITION. THE CAR ONLY HAVE 1116 MILES AND IS A 2019 MODEL.
LEXUS ES (2004) — AIR BAGS Apr 1, 2019
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2004 LEXUS ES. WHILE OPERATING THE VEHICLE, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 170,000.
LEXUS IS 250 (2007) — STRUCTURE:BODY Mar 31, 2019
Incident date: Jun 21, 2016
MY DASH PANEL AND DOOR PANEL'S ARE MELDING AND STICKY
LEXUS RX350 (2011) — ENGINE Mar 29, 2019
Incident date: Mar 29, 2019
MY 2011 LEXUS RX350 HAS RUBBER OIL COOLER HOSE AND LEXUS USA WILL NOT REPLACE THE PRESSURIZED RUBBER HOSE DESPITE KNOWN INCIDENTS OF CATASTROPHIC FAILURE OF THE PART. ON SOME RX350 MODELS, LEXUS HAS AN EXTENDED WARRANTY AND REPLACEMENT IN CASE THE PART IS LEAKING OIL, BUT I WAS TOLD BY LEXUS THAT MY PARTICULAR VIN IS NOT ELIGIBLE FOR THE EXTENDED WARRANTY. BUT EVEN IF I HAD THE WARRANTY, LEXUS WIL... Read more
LEXUS RX350 (2007) — UNKNOWN OR OTHER Mar 28, 2019
Incident date: Jan 10, 2017
THE DASH STARTED CRACKING AND NOT FROM ABUSE. IT IS PARKED IN A COVERED GARAGE WHEN NOT IN USE. I'VE READ THE SAME COMPLAINTS. IT IS A MANUFACTURE DEFECT AND I'M AFRAID IT WILL AFFECT THE AIR BAG DEPLOYMENTS. THE MANUFACTURE SHOULD TAKE CARE OF THIS AND REPLACE THE DASH BOARD.
LEXUS LX570 (2010) — AIR BAGS Mar 27, 2019
Incident date: Dec 31, 2018
TL* THE CONTACT OWNS A 2010 LEXUS LX750. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V887000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT MENTIONED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE THE FRONT PASSENGER SEAT WAS OCCUPIED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS N... Read more
LEXUS LX570 (2010) — SEAT BELTS Mar 27, 2019
Incident date: Dec 31, 2018
TL* THE CONTACT OWNS A 2010 LEXUS LX750. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V887000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT MENTIONED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE THE FRONT PASSENGER SEAT WAS OCCUPIED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS N... Read more
LEXUS LS460 (2008) — STRUCTURE:BODY Mar 27, 2019
Incident date: Mar 1, 2019
MY DASH PANEL AND DOOR HANDLES ARE MELTING IN THE SUN. THE DASH PANEL IS ESPECIALLY PROBLEMATIC AS IT IS EXTRUDING A SHINY CLEAR TAR LIKE SUBSTANCE THAT CAUSES A SIGNIFICANT GLARE VISIBILITY PROBLEM WHILE DRIVING INTO THE SUN, CAUSING ME TO NEARLY MISS ANOTHER VEHICLE TURNING IN FRONT OF ME AT AN INTERSECTION.
LEXUS LS460 (2008) — VISIBILITY/WIPER Mar 27, 2019
Incident date: Mar 1, 2019
MY DASH PANEL AND DOOR HANDLES ARE MELTING IN THE SUN. THE DASH PANEL IS ESPECIALLY PROBLEMATIC AS IT IS EXTRUDING A SHINY CLEAR TAR LIKE SUBSTANCE THAT CAUSES A SIGNIFICANT GLARE VISIBILITY PROBLEM WHILE DRIVING INTO THE SUN, CAUSING ME TO NEARLY MISS ANOTHER VEHICLE TURNING IN FRONT OF ME AT AN INTERSECTION.
LEXUS LX (2000) — SERVICE BRAKES Mar 26, 2019
Incident date: Mar 20, 2019
VEHICLE WHILE DRIVING AT SPEED OF 30 TO 50 MILES AN HOUR SUDDENLY HAS SINGLE WHEELED FRONT BREAKING ON LEFT WHEEL OR RIGHT WHEEL ALL OF A SUDDEN. TENDS TO FEEL LIKE WHAT THE BRAKING SYSTEM DOES DURING THE ACTIVATION OF THE VEHICLE SKID CONTROL SYSTEM WHILE DRIVING ON SLIPPERY SURFACES IN WINTER LIGHT CONDITIONS. THIS ALSO HAPPENS WHEN THE VEHICLE IS PUT INTO REVERSE AFTER FIRST STARTING ENGINE, SH... Read more
LEXUS LX (2000) — ELECTRONIC STABILITY CONTROL (ESC) Mar 26, 2019
Incident date: Mar 20, 2019
VEHICLE WHILE DRIVING AT SPEED OF 30 TO 50 MILES AN HOUR SUDDENLY HAS SINGLE WHEELED FRONT BREAKING ON LEFT WHEEL OR RIGHT WHEEL ALL OF A SUDDEN. TENDS TO FEEL LIKE WHAT THE BRAKING SYSTEM DOES DURING THE ACTIVATION OF THE VEHICLE SKID CONTROL SYSTEM WHILE DRIVING ON SLIPPERY SURFACES IN WINTER LIGHT CONDITIONS. THIS ALSO HAPPENS WHEN THE VEHICLE IS PUT INTO REVERSE AFTER FIRST STARTING ENGINE, SH... Read more
LEXUS IS 300 (2002) — UNKNOWN OR OTHER Mar 26, 2019
Incident date: Jan 3, 2004
MELTING DASHBOARD AND AROUND THE GEAR SHIFT AND LEXUS WILL NOT DO ANYTHING ABOUT IT. POOR CUSTOMER SERVICE FOR A SO CALLED "LUXURY" BRAND. I HAD SOME PAPER ACTUALLY STICK TO THE PLASTIC AROUND THE GEAR SHIFT AND WHEN I WENT TO PICK IT UP I HAD TO PEEL IT OFF THEN I TRIED CLEAN IT OFF WITH JUST WATER AND A RAG AND IT LEFT MARKS. I WANT SOMETHING DONE BY LEXUS. A LOT OF PEOPLE ARE HAVING THIS SAME P... Read more
LEXUS IS 250 (2007) — VISIBILITY/WIPER Mar 25, 2019
Incident date: Mar 19, 2015
THE REAR VIEW MIRROR HAS BLACK LINES ON IT, WHICH INDICATES THE COATING BEHIND THE MIRROR IS DETERIORATING IN SOME WAY. I LOOKED UP THE ISSUE NOW AND REALIZED THIS IS A MORE WIDESPREAD ISSUE. SOME CUSTOMERS ONLINE HAVE INDICATED IT'S HARD TO SEE ANYTHING USING THE REAR VIEW CAMERA, THOU MY REAR VIEW HAS NOT GO TO THAT POINT.
LEXUS ES 350 (2007) — STRUCTURE:BODY Mar 25, 2019
Incident date: Mar 23, 2019
DASHBOARD MELTS AND BECOMES STICK AND SHINY, CAUSING EXCESSIVE GLARE AND SIGNIFICANTLY REDUCING THE DRIVERS ABILITY TO SEE OUT OF WINDSHIELD. THIS IS A WELL DOCUMENTED MANUFACTURING DEFECT. CONTACTING LEXUS/TOYOTA ABOUT THIS AND THEY REFUSED TO PROVIDE ANY ASSISTANCE TO RECTIFY THIS PROBLEM. THE PROBLEM IS NOT BAD IN THE WINTER TIME. BUT WITH AMBIENT TEMPERATURES ABOVE 40 DEGREES F AND WITH TH... Read more
LEXUS RC 200T (2017) — SERVICE BRAKES Mar 25, 2019
Incident date: Apr 6, 2018
THE BREAK PADS TO MY 2017 LEXUS RC 200T ARE GRINDING INTO MY ROTORS. I HAVE TAKEN MY VEHICLE TO THE LEXUS DEALERSHIP MULTIPLE TIMES (4) AT FIRST I WAS FORCED TO PAY FOR THE ISSUE, WITH THE DEALER MAKING A RIDICULOUS CLAIM THAT A SMALL PEBBLE JUMPED IN BETWEEN MY BREAK PAD AND ROTORS. THE SECOND TIME THEY TOOK RESPONSIBILITY AND FILED A GOODWILL CLAIM AND REPLACED BRAKES AND DISCS. THIRD TIME THEY ... Read more
LEXUS RX HYBRID (2006) — UNKNOWN OR OTHER Mar 24, 2019
Incident date: Jan 9, 2019
THE LEATHER ON THE DASHBOARD BREAKS OFF IN PIECES. CAN'T ATTACH ANYTHING TO IT, SUCH AS CELL PHONE HOLDER. LEATHER ON DASHBOARD JUST TEARS RIGHT OFF.
LEXUS LS460 (2011) — FUEL/PROPULSION SYSTEM Mar 24, 2019
Incident date: Jan 23, 2019
I STARTED TO SMELL A STRONG FUEL SMELL AT STARTUP INSIDE AND OUTSIDE OF THE CAR. THEN THE FUEL SMELL DISSIPATE AFTER DRIVEN.
LEXUS SC (2004) — AIR BAGS Mar 22, 2019
Incident date: Jul 18, 2018
THIS CAR HAS BEEN WRECKED, DUE TO THE AIRBAG, AND THE TITLE WAS HANDED OVER TO THE INSURANCE COMPANY AND THEY ISSUED US A CHECK FOR SETTLEMENT. THE CAR WAS CONSIDERED A TOTAL LOSS. WE NO LONGER OWN THIS CAR; HOWEVER, WE KEEP GETTING 3 OR 4 POSTCARDS EVERY MONTH NOTIFYING US OF THE RECALL. I HAVE MADE COUNTLESS PHONE CALLS TO GET OUR NAMES REMOVED FROM THE RECALL MAILING LIST, TO NO AVAIL. IT I... Read more
Crash 1 injured
LEXUS IS 250 (2008) — AIR BAGS Mar 21, 2019
Incident date: Mar 19, 2019
TAKATA RECALL. MY CAR HAD THE AIRBAG RECALL BUT IT SEEMS LIKE DURING THE RECALL THEY DIDN'T REPLACE THE AIRBAG WIRING HARNESS, CAUSING THE AIRBAG DASH LIGHT.
LEXUS IS 250 (2008) — ELECTRICAL SYSTEM Mar 21, 2019
Incident date: Mar 19, 2019
TAKATA RECALL. MY CAR HAD THE AIRBAG RECALL BUT IT SEEMS LIKE DURING THE RECALL THEY DIDN'T REPLACE THE AIRBAG WIRING HARNESS, CAUSING THE AIRBAG DASH LIGHT.
LEXUS ES330 (2006) — AIR BAGS Mar 20, 2019
Incident date: Jan 2, 2018
PASSENGER SIDE AIRBAG SEAL IS BROKEN ON DASH AND APPEARS AS IT COULD INFLATE AT ANY MOMENT. NO ACCIDENTS TO CAUSE THIS.
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