Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: May 1, 2019
I WAS INVOLVED IN AN ACCIDENT ON 5/1/19 WHERE A WOMAN HIT ME FROM THE SIDE AT 20-30 MPH FROM THE SIDE. THE IMPACT WAS PRETTY SQUARE ON THE FRONT, DRIVER-SIDE QUARTER PANEL. NONE OF THE AIRBAGS DEPLOYED AND I HAVE A WHIPLASH INJURY. WHEN I SAW THE RECALL ON SOME 2016 LEXUS RX450H FOR A VERY SIMILAR ISSUE, I THOUGHT I'D RAISE THE CONCERN AND ASK FOR AN INVESTIGATION TO SEE IF ANY SHOULD HAVE DEPLOYE... Read more
Crash
1 injured
Incident date: May 1, 2019
I WAS INVOLVED IN AN ACCIDENT ON 5/1/19 WHERE A WOMAN HIT ME FROM THE SIDE AT 20-30 MPH FROM THE SIDE. THE IMPACT WAS PRETTY SQUARE ON THE FRONT, DRIVER-SIDE QUARTER PANEL. NONE OF THE AIRBAGS DEPLOYED AND I HAVE A WHIPLASH INJURY. WHEN I SAW THE RECALL ON SOME 2016 LEXUS RX450H FOR A VERY SIMILAR ISSUE, I THOUGHT I'D RAISE THE CONCERN AND ASK FOR AN INVESTIGATION TO SEE IF ANY SHOULD HAVE DEPLOYE... Read more
Crash
1 injured
Incident date: May 1, 2019
I WAS INVOLVED IN AN ACCIDENT ON 5/1/19 WHERE A WOMAN HIT ME FROM THE SIDE AT 20-30 MPH FROM THE SIDE. THE IMPACT WAS PRETTY SQUARE ON THE FRONT, DRIVER-SIDE QUARTER PANEL. NONE OF THE AIRBAGS DEPLOYED AND I HAVE A WHIPLASH INJURY. WHEN I SAW THE RECALL ON SOME 2016 LEXUS RX450H FOR A VERY SIMILAR ISSUE, I THOUGHT I'D RAISE THE CONCERN AND ASK FOR AN INVESTIGATION TO SEE IF ANY SHOULD HAVE DEPLOYE... Read more
Crash
1 injured
Incident date: Dec 15, 2018
WATER PUMP NOISE
Incident date: May 5, 2019
SEVERAL ECUS FAILED SIMULTANEOUSLY. CAR WOULD NOT START, STEERING LOCKED. LUCKILY, MY CAR WAS PARKED SO I DID NOT LOOSE STEERING WHILE MOVING.
Incident date: May 5, 2019
SEVERAL ECUS FAILED SIMULTANEOUSLY. CAR WOULD NOT START, STEERING LOCKED. LUCKILY, MY CAR WAS PARKED SO I DID NOT LOOSE STEERING WHILE MOVING.
Incident date: May 5, 2019
SEVERAL ECUS FAILED SIMULTANEOUSLY. CAR WOULD NOT START, STEERING LOCKED. LUCKILY, MY CAR WAS PARKED SO I DID NOT LOOSE STEERING WHILE MOVING.
Incident date: May 2, 2019
REPORTED SUDDEN DROP IN FUEL MILEAGE AT 1+YR, DEALER SAID NO PROBLEM DETECTED, SHORTLY AFTER (10K? MILES) NORMAL MAINTENANCE PLUG REPLACEMENT ENGINE WARNING CAME ON, ENGINE RAN ROUGH, #1PLUG WAS "BURNED UP", 7 MONTHS LATER ENGINE WENT TO SAFE MODE AT 65MPH, NO POWER, DRIVE TRAIN DISABLED, NO SHIFT... DEALER CLAIMED #2 INJECTOR FAILED, RECOMMENDED REPLACING ALL OF THEM. SEEMS TO BE A SYSTEMIC PROB... Read more
Incident date: Feb 14, 2019
THE DASH BOARD AND DOOR PANELS GET STICKY IN HIGH TEMPERATURES
Incident date: May 8, 2019
TL* THE CONTACT OWNS A 2000 LEXUS GS300. WHILE DRIVING APPROXIMATELY 15 MPH, A FIRE STARTED IN THE ENGINE COMPARTMENT. THE FIRE WAS EXTINGUISHED BY A PASSERSBY WITH A FIRE EXTINGUISHER. THE POLICE AND FIRE DEPARTMENTS WERE NOT NOTIFIED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE... Read more
Fire
Incident date: Feb 22, 2019
BROUGHT CAR INTO DEALERSHIP FOR A FUEL PUMP RECALL . I TOOK IT HOME AND PARKED IT IN THE GARAGE TILL LATER THAT WEEK . WHILE I WAS DRIVING IT I NOTICED IT HAD A SMILE AND SMOKE CAME OUT INTO THE CABIN . SO PULLED OVER AND CALLED MY LOCAL LEXUS DEALER AND TOLD THEM WHAT WAES GOING ON . THE SERVICE MANAGER THEN TOLD ME TO DRIVE THIS CAR TO THE DEALER . I SAID NO WAY .SO HE TOLD ME TO CALL A TOW. WHI... Read more
Incident date: May 5, 2019
THE DASHBOARD WAS MELTING, I CALLED THE LEXUS CORP TODAY AND FOUND OUT THAT THE WARRANTY HAS EXPIRED SINCE LAST YEAR BUT I JUST DISCOVERED THE PROBLEM LAST SUNDAY.
Crash
Incident date: Feb 1, 2019
AFTER REPLACING TIRES, AT HIGHWAY SPEEDS THE CAR SHAKES. REPLACED THE REPLACEMENT TIRES WITH A DIFFERENT MANUFACTURER AND TREAD TYPE AND STILL HAVE THE SAME VIBRATION AT THE SAME SPEED(S). TIRE PLACE PUT A TOTAL OF 10 TIRES ON THE VEHICLE TO NO AVAIL AND ROAD FORCE BALANCED THE TIRES. RECOMMENDED I TAKE THE VEHICLE TO THE DEALERSHIP. THE LEXUS DEALERSHIP SAID THAT ONLY THE EXACT TIRES THAT CAM... Read more
Incident date: Feb 1, 2019
AFTER REPLACING TIRES, AT HIGHWAY SPEEDS THE CAR SHAKES. REPLACED THE REPLACEMENT TIRES WITH A DIFFERENT MANUFACTURER AND TREAD TYPE AND STILL HAVE THE SAME VIBRATION AT THE SAME SPEED(S). TIRE PLACE PUT A TOTAL OF 10 TIRES ON THE VEHICLE TO NO AVAIL AND ROAD FORCE BALANCED THE TIRES. RECOMMENDED I TAKE THE VEHICLE TO THE DEALERSHIP. THE LEXUS DEALERSHIP SAID THAT ONLY THE EXACT TIRES THAT CAM... Read more
Incident date: Feb 1, 2019
AFTER REPLACING TIRES, AT HIGHWAY SPEEDS THE CAR SHAKES. REPLACED THE REPLACEMENT TIRES WITH A DIFFERENT MANUFACTURER AND TREAD TYPE AND STILL HAVE THE SAME VIBRATION AT THE SAME SPEED(S). TIRE PLACE PUT A TOTAL OF 10 TIRES ON THE VEHICLE TO NO AVAIL AND ROAD FORCE BALANCED THE TIRES. RECOMMENDED I TAKE THE VEHICLE TO THE DEALERSHIP. THE LEXUS DEALERSHIP SAID THAT ONLY THE EXACT TIRES THAT CAM... Read more
Incident date: Feb 26, 2019
2007 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO STICKY, MELTING DASHBOARD. *LD THE CONSUMER STATED THE DASHBOARD HAS DEVELOPED A GLARE CREATING VISIBILITY ISSUES. THE CONSUMER WAS NOT NOTIFIED OF THE WARRANTY EXTENSION OR RECALL FOR THE DASHBOARD THAT EXPIRED IN MAY OF 2017. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ASSISTANCE. *JS
Incident date: Mar 1, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF ENGLEWOOD (53 ENGLE ST, ENGLEWOOD, NJ 07631, (201) 568-3900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE AND NEEDED TO BE ORDERED. THE... Read more
Incident date: May 1, 2018
"TAKATA RECALL" ALL DOOR LOCKS MUST BE MANUALLY LOCKED AT EACH DOOR....WINDOWS OPEN AT TIMES WHEN KEY UNLOCKS CAR....BOTH KEYS ARE LOOSE AT THE BASE AND ARE HELD TOGETHER BY TAPE.
Incident date: May 1, 2018
"TAKATA RECALL" ALL DOOR LOCKS MUST BE MANUALLY LOCKED AT EACH DOOR....WINDOWS OPEN AT TIMES WHEN KEY UNLOCKS CAR....BOTH KEYS ARE LOOSE AT THE BASE AND ARE HELD TOGETHER BY TAPE.
Incident date: May 6, 2019
I PURCHASED A NEW SET OF YOKOHAMA 225/45R18 TORNANTE TIRES IN OCTOBER 2016 FROM MR. TIRE. IMMEDIATELY FOLLOWING INSTALLATION I EXPERIENCED AN EXCESSIVE WARBLING NOISE FROM THE TIRES AND TOOK THE VEHICLE TO A TRUSTED TIRE SHOP. THEY FOUND THAT THE TREAD WAS WOBBLING FROM SIDE-TO-SIDE WHEN PLACED ON THE TIRE BALANCING MACHINE AND RECOMMENDED I TAKE IT BACK TO MR. TIRE FOR REPLACEMENT. I DID THIS AND... Read more
Incident date: Jan 1, 2011
REAR VIEW MIRROR CLOUDY AND SHOWING BLACK SPOTS
Incident date: Apr 30, 2019
THE WINDSHIELD CRACKED TWO TIMES WITHIN TWO YEARS. FIRST TIME, THERE WAS NO VISIBLE SIGN (OR NOISE) OF ANY ROCK HITTING WINDSHIELD AS I PARKED THE CAR IN SUN. WHEN I CAME BACK TO PARKING, THE WINDSHIELD WAS CRACKED AND THE CRACK EXTENDED IN LENGTH AS I DROVE. IT COSTS ME $500 IN INSURANCE DEDUCTIBLE FOR GEICO INSURANCE TO HAVE WINDSHIELD REPLACED. THE WINDSHIELD AGAIN CRACKED IN APRIL 2019 THE SEC... Read more
Incident date: Apr 30, 2019
I WAS INVOLVED IN AN ACCIDENT AND MY AIRBAGS DID NOT DEPLOY. I WAS TRAVELING ON A MAIN ROAD AND SOMEONE CUT ME OFF. I HIT THE OTHER CAR DIRECTLY. THE FIRE AND POLICE OFFICERS AT THE SCENE SAID THEY THOUGHT THEY SHOULD HAVE DEPLOYED GIVEN THE EXTENT OF THE ACCIDENT. I'M FINE AND AM ACTUALLY THANKFUL THEY DIDN'T GO OFF BUT THEY SUGGESTED THAT I SUBMIT IT FOR INVESTIGATION.
Incident date: Apr 18, 2019
THE ENGINE CONSTANTLY RATTLED/SHUDDERS VIOLENTLY UPON INITIAL START FOR ABOUT 20-30 SECONDS, AND CHECK ENGINE LIGHT IS ON. DRIVING, ACCELERATION, AND FUEL ECONOMY HAS DECREASED/WORSENED. A MECHANIC IN SANTA MONICA STATED THAT THE OBD READINGS SHOW RANDOM ENGINE'S CYLINDERS MISFIRES; AND A THREE-DAY PHYSICAL OBSERVATION AFTER THE INTAKE MANIFOLD REMOVAL SHOWS: UNEXPLAINED COOLANT OIL CONTAMINATION ... Read more
Incident date: Apr 18, 2019
THE ENGINE CONSTANTLY RATTLED/SHUDDERS VIOLENTLY UPON INITIAL START FOR ABOUT 20-30 SECONDS, AND CHECK ENGINE LIGHT IS ON. DRIVING, ACCELERATION, AND FUEL ECONOMY HAS DECREASED/WORSENED. A MECHANIC IN SANTA MONICA STATED THAT THE OBD READINGS SHOW RANDOM ENGINE'S CYLINDERS MISFIRES; AND A THREE-DAY PHYSICAL OBSERVATION AFTER THE INTAKE MANIFOLD REMOVAL SHOWS: UNEXPLAINED COOLANT OIL CONTAMINATION ... Read more
Incident date: Apr 18, 2019
THE ENGINE CONSTANTLY RATTLED/SHUDDERS VIOLENTLY UPON INITIAL START FOR ABOUT 20-30 SECONDS, AND CHECK ENGINE LIGHT IS ON. DRIVING, ACCELERATION, AND FUEL ECONOMY HAS DECREASED/WORSENED. A MECHANIC IN SANTA MONICA STATED THAT THE OBD READINGS SHOW RANDOM ENGINE'S CYLINDERS MISFIRES; AND A THREE-DAY PHYSICAL OBSERVATION AFTER THE INTAKE MANIFOLD REMOVAL SHOWS: UNEXPLAINED COOLANT OIL CONTAMINATION ... Read more
Incident date: Apr 30, 2019
INFOTAINMENT NOTIFICATIONS ENTIRELY OBSCURE REAR CAMERA VIEW OF CARS. THIS IS TRUE OF ALL TOYOTA A D LEXUS MODELS USING THE INFOTAINMENT SYSTEM.
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHEN THE VEHICLE WAS COLD STARTED, THE ENGINE MADE A LOUD RATTLING NOISE. ALSO, WHILE THE VEHICLE WAS PARKED, THE OIL LEVEL LOWERED. THE CONTACT STATED THAT THE CAM SHAFT GEAR ASSEMBLY WAS DEFECTIVE AND UNABLE TO HOLD OIL TO REDUCE EMISSION CONTROL OF THE ENGINE WHEN THE VEHICLE WAS STARTED. THE CONTACT PLANNED TO TAKE THE VEHICLE TO BREDEMANN LEXUS (2000 N... Read more
Incident date: Apr 23, 2019
MASSIVE CATASTROPHIC OIL LEAK. NOTICED HOT OIL SMELL. NO OIL ON DIPSTICK. OIL SPRAYING OUT AT BOTTOM OF ENGINE, RIGHT FRONT. CAR TOWED TO SHOP. OIL HOSE BETWEEN COOLER AND FILTER BURST. KNOWN PROBLEM. TOYOTA/LEXUS HAS MADE AN UPGRADED PART BUT NOT NOTIFIED MOST OWNERS AND WILL NOT REPLACE UNTIL IT FAILS. WHEN IT FAILS CAR CAN CATCH FIRE AND SEVERE ENGINE DAMAGE RESULTS. MANY VIDEOS AND REPORTS ON ... Read more
Incident date: Apr 19, 2019
THE SUNROOF SHATTERED WHILE WE WERE DRIVING ON THE INTERSTATE. WE DID NOT SEE OR HEAR ANYTHING HITTING THE SUNROOF BEFORE IT SHATTERED.
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2007 LEXUS GS 450H. WHEN THE VEHICLE WAS STARTED, THE ENGINE MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO MAGNUSSEN LEXUS OF FREMONT (LOCATED AT 5600 CUSHING PKWY, FREMONT, CA 94538, (510) 657-6600) WHERE IT WAS DIAGNOSED THAT THE VARIABLE VALVE TIMING NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS ... Read more
Incident date: Apr 26, 2019
HAVING PROBLEMS WITH THE BRAKES. WHEN I PRESS THE BRIDAL ALL THE WAY DOWN. THERE IS A CREEPING NOISE COMING FROM THE BRAKES. HAVE SEEN NUMEROUS COMPLAINTS OF THE SAME ISSUE ON LEXUS VEHICLES. MANY STATES IT'S THE BRAKE ACULATOR.
Incident date: Apr 8, 2019
TAKATA RECALL" I PURCHASE A USED 2007LEXUS RX 350 AND I DISCOVER THAT IT HAS AIRBAG PROBLEM. THE LIGHT IS ALWAYS ON WHEN I AM DRIVING AND I CHECKED TO SEE IF THERE IS ANY RECALL ON THE CAR BUT NONE. I NEED THIS AIRBAG ISSUE AND ANY OTHER ISSUES TO BE FIXED. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Incident date: Apr 4, 2019
RUN FLAT TIRES ON LS 500 2018 HAS MANUFACTURE RECALL "KLC" AND NHTSA RECALL "19V134". THE VEHICLE WILLL BE DRIVEN CONTINUALLY OVER 2,500 MILES AT SPEEDS IN EXCESS OF 60MPH FOR 7-8 HOURS WITH FAMILY MEMBERS. LEXUS DEALER IS UNABLE TO RESPOND IF THE TIRES ON THE VEHICLE ARE RECALLED. DRIVE SAFELY IS THE CONCERN.
Incident date: Apr 4, 2019
UPPER RIGHT MOTOR MOUNT HAS BEEN REPLACED 3 TIMES. NOW CAR IS VIBRATING BETWEEN 45-60 AND HAS NO POWER AND IS TAKING UP TO 1-2 MINUTE'S.
Incident date: Aug 21, 2016
INTERMEDIATE WIPERS HAVE NEVER WORKED.
Incident date: Apr 19, 2019
LOCK ACTUATOR IS BAD
LEXUS
HS 250 HYBRID
(2010) — ELECTRONIC STABILITY CONTROL (ESC)
Apr 24, 2019
Incident date: Apr 4, 2019
WHEN I RUN OVER A BUMP IN THE ROAD OR HIT ANYTHING IN THE STREET, MY CAR GOES INTO A FIT ALMOST HITTING THE OTHER CARS. ITS LIKE AFTER THAT, HE MOVES REALLY FAST FORCING IT TO GO FASTER AND MY FOOT IS NOT EVEN ON THE BREAKS...
Incident date: Apr 14, 2019
DURING DRIVING IN THE HIGHWAY SUDDENLY THE WHOLE VEHICLE IS SHAKING AND REDUCED SPEED SUDDENLY; ALL KIND OF ENGINE WARNING LIGHTS ARE TURNED ON AS HAVE TO PULL ASIDE ON THE HIGHWAY. HAVE TO TOW THE CAR TO THE DEALERSHIP AND FOUND THAT CYLINDER VALVE SPRING INSIDE THE ENGINE HAS BROKEN AS THE CAR ONLY HAS ABOUT 65000 MILES. THIS CAUSING VEHICLE TO MISFIRE AND VEHICLE IS SHAKING. THERE ARE MULTIP... Read more
Incident date: Apr 23, 2019
STILL WAITING FOR FIX TO FAULTY PASSENGER SIDE AIR BAG FIX DUE FEBRUARY 2019. IT IS NOW ALMOST MAY 2018. PLEASE GET THEM TO MOVE OR GIVE US A NEW CAR WITHOUT THE PROBLEM!
Incident date: Apr 1, 2018
TAKATA RECALL: THE RECALL SHOULD MOST DEFINITELY INCLUDED THE AIRBAG WIRING HARNESS, I HAD NO ISSUES WITH MY AIRBAG LIGHT UNTIL I PLACE MY CAR BACK IN THE SHOP TO GET THE RECALL A DAY LATER THE AIRBAG LIGHT CAME ON AND WILL NOT GO OUT. I TOOK IT BACK TO LEXUS AND THEY NOTIFIED ME THAT THE IT HAD NOTHING TO DO WITH THE PART THEY JUST REPLACED. HOWEVER IT WAS NOT ON PRIOR TOO. THE ARE GETTING A DIA... Read more
Incident date: Apr 1, 2018
TAKATA RECALL: THE RECALL SHOULD MOST DEFINITELY INCLUDED THE AIRBAG WIRING HARNESS, I HAD NO ISSUES WITH MY AIRBAG LIGHT UNTIL I PLACE MY CAR BACK IN THE SHOP TO GET THE RECALL A DAY LATER THE AIRBAG LIGHT CAME ON AND WILL NOT GO OUT. I TOOK IT BACK TO LEXUS AND THEY NOTIFIED ME THAT THE IT HAD NOTHING TO DO WITH THE PART THEY JUST REPLACED. HOWEVER IT WAS NOT ON PRIOR TOO. THE ARE GETTING A DIA... Read more
Incident date: Apr 20, 2019
MY DRIVER HEADLIGHT KEEPS SHORTING OUT.I BOUGHT ANOTHER BULB AND SAME PROBLEM .
Incident date: Jul 15, 2006
MY DASH IS IN REALLY BAD SHARPE
Incident date: Apr 4, 2019
TRUNK RELEASE BUTTON THAT ALLOWS TRUNK TO BE OPENED MELTED. NOT SURE WHAT CAUSED THE RUBBER BUTTON TO MELT AND RENDER THE RELEASE OF THE TRUNK INOPERABLE. CAR WAS NEVER SUBJECTED TO CHEMICALS OR UNDUE HEAT. SOMETHING CAUSED THE BUTTON TO MELT AFTER A PERIOD OF TIME. POSSIBLE FIRE HAZARD IF NOT REPLACED? THE CAR IS KEPT YEAR ROUND IN NEW JERSEY AND IS SUBJECT TO SEASONAL CHANGES BUT NOT IN A YEA... Read more
Incident date: Apr 10, 2019
TL* THE CONTACT OWNS A 2008 LEXUS RX400H. WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE CONTACT FELT AN ABNORMAL VIBRATION IN THE BRAKE PEDAL. THE CONTACT STATED THAT THE ABS WARNING INDICATOR ILLUMINATED AND ADDITIONAL DISTANCE WAS NEEDED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO RICK HENDRICK TOYOTA SANDY SPRINGS (LOCATED AT 6475 ROSWELL RD, ATLANTA, GA 30328, (40... Read more
Incident date: Mar 27, 2019
THE COOLANT LEAKED IN MY GARAGE. ENGINE MAKING SOME NOISES WHILE THE CAR IS STATIONARY. DIAGNOSED AS HAVING A BAD WATER PUMP CAUSING A COOLANT LEAK.
Incident date: Mar 31, 2019
MY WIFE WAS COMING FROM WORK IN THE EARLY MORNING ON APRIL 1, 2019 AT HIGHWAY SPEED AROUND 70 TO 75MPH. ALL OF A SUDDEN SHE COULD HEAR BIG NOISE COMING OUT OF ENGINE, WARNING LIGHTS STARTED COMING ON THE DASH AND SHE COULD MANGE TO STOP THE CAR IN THE EMERGENCE LANE. SHE COULD SMELL THE OIL BURNING FROM THE FRONT. THE VEHICLE WAS TOWED TO THE AUTO SHOP AND WAS EVALUATED NEXT WEEK. THEY TOLD ME THA... Read more
Incident date: Mar 31, 2019
MY WIFE WAS COMING FROM WORK IN THE EARLY MORNING ON APRIL 1, 2019 AT HIGHWAY SPEED AROUND 70 TO 75MPH. ALL OF A SUDDEN SHE COULD HEAR BIG NOISE COMING OUT OF ENGINE, WARNING LIGHTS STARTED COMING ON THE DASH AND SHE COULD MANGE TO STOP THE CAR IN THE EMERGENCE LANE. SHE COULD SMELL THE OIL BURNING FROM THE FRONT. THE VEHICLE WAS TOWED TO THE AUTO SHOP AND WAS EVALUATED NEXT WEEK. THEY TOLD ME THA... Read more
Incident date: Jan 4, 2016
DOOR PANELS ARE MELTING. LEXUS CORPORATE WILL NOT FIX THE ISSUE OF ALL DOOR PANELS MELTING INSIDE THE CAR. LEXUS DID HOWEVER FIX THE DASHBOARD BUT DOES NOT WANT TO FIX THE DOOR PANELS. DOOR PANELS FEEL LIKE PLAY DOUGH STICKY AND ITS SHAPE IS BEING DESTROYED GRADUALLY AS BEING USED DAILY.