Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Dec 15, 2018
TAKATA RECALL CAR RIDE WAS LIKE RIDING A WILD BRONCO
Incident date: Jan 17, 2019
ABNORMAL, DRAGGING, NOISE THAT FEELS LIKE A BRAKE PROBLEM, COMING FROM FRONT DRIVER SIDE WHEN BRAKING IN STOP AND GO TRAFFIC - NOISE LOUDER WHEN ON DOWNGRADE ON WHEN THERE'S MORE PRESSURE.ALSO AT TIMES LOUD CLUNKING NOISE WHEN REVERSING AND APPLYING SERVICE BRAKE. DEALERSHIP SAYS ITS A NORMAL NOISE, THEY HAVE SAID THAT IT IS THE FUEL TANK AND THAT ITS FUEL MOVING AROUND. THIS ABNORMAL NOISE CAN BE... Read more
Incident date: Jan 17, 2019
ABNORMAL, DRAGGING, NOISE THAT FEELS LIKE A BRAKE PROBLEM, COMING FROM FRONT DRIVER SIDE WHEN BRAKING IN STOP AND GO TRAFFIC - NOISE LOUDER WHEN ON DOWNGRADE ON WHEN THERE'S MORE PRESSURE.ALSO AT TIMES LOUD CLUNKING NOISE WHEN REVERSING AND APPLYING SERVICE BRAKE. DEALERSHIP SAYS ITS A NORMAL NOISE, THEY HAVE SAID THAT IT IS THE FUEL TANK AND THAT ITS FUEL MOVING AROUND. THIS ABNORMAL NOISE CAN BE... Read more
Incident date: Jan 17, 2019
ABNORMAL, DRAGGING, NOISE THAT FEELS LIKE A BRAKE PROBLEM, COMING FROM FRONT DRIVER SIDE WHEN BRAKING IN STOP AND GO TRAFFIC - NOISE LOUDER WHEN ON DOWNGRADE ON WHEN THERE'S MORE PRESSURE.ALSO AT TIMES LOUD CLUNKING NOISE WHEN REVERSING AND APPLYING SERVICE BRAKE. DEALERSHIP SAYS ITS A NORMAL NOISE, THEY HAVE SAID THAT IT IS THE FUEL TANK AND THAT ITS FUEL MOVING AROUND. THIS ABNORMAL NOISE CAN BE... Read more
Incident date: May 1, 2019
CPSC: THE CONSUMER STATED THAT THE SMART RIDE DEVICE CAUSED THE LIGHTS ON HIS DASHBOARD TO MALFUNCTION (ABS LIGHT, BRAKE LIGHT, ETC.). WHICH CAUSED HIM TO HAVE AN ACCIDENT IN HIS CAR. *DT *JS
Crash
Incident date: Feb 24, 2019
THE POWER DOOR LOCK ON THE DRIVER'S SIDE STOPPED WORKING WITH THE KEY FOB. CAN ONLY LOCK AND UNLOCK BY USE OF ACTUAL KEY OR BY MANUALLY PUSHING DOOR LOCK. THE PASSENGER'S SIDE DOOR LOCK IS STARTING TO SHOW THE SAME SIGNS AS THE DRIVER'S SIDE DID BEFORE IT STOPPED WORKING COMPLETELY. SOMETIMES WILL WORK PROPERLY AND SOMETIMES IT WON'T.
Incident date: Jun 3, 2019
ON 6/3/2019 AT 12 NOON, IT HAS SUDDEN RUNAWAY ACCELERATION. WE HAD STOPPED ON THE CURB OUTSIDE OUR HOME AND THEN STARTED DRIVING SLOWLY IN EV MODE TURNING INTO OUR DRIVEWAY, AND ALL OF A SUDDEN, IT ACCELERATED HARD BY ITSELF, HIT ANOTHER CAR IN THE DRIVEWAY, AND THEN HIT THE CORNER OF THE HOUSE AFTER GOING OVER SOME SHRUBBERY. THERE WAS NO TIME TO HIT THE BRAKES; IT ALL HAPPENED SUDDENLY. THIS IS ... Read more
Crash
Incident date: Jun 3, 2019
ON 6/3/2019 AT 12 NOON, IT HAS SUDDEN RUNAWAY ACCELERATION. WE HAD STOPPED ON THE CURB OUTSIDE OUR HOME AND THEN STARTED DRIVING SLOWLY IN EV MODE TURNING INTO OUR DRIVEWAY, AND ALL OF A SUDDEN, IT ACCELERATED HARD BY ITSELF, HIT ANOTHER CAR IN THE DRIVEWAY, AND THEN HIT THE CORNER OF THE HOUSE AFTER GOING OVER SOME SHRUBBERY. THERE WAS NO TIME TO HIT THE BRAKES; IT ALL HAPPENED SUDDENLY. THIS IS ... Read more
Crash
Incident date: May 28, 2019
TL* THE CONTACT OWNS A 2009 LEXUS RX350. WHILE AT A FUEL STATION, THE CONTACT WAS ALERTED BY ANOTHER PERSON THAT THERE WAS OIL LEAKING UNDER THE VEHICLE. THE CONTACT HAD AAA TOW THE VEHICLE BACK HOME. THE VEHICLE WAS THEN TOWED TO LEXUS OF ROCKVILLE CENTRE (700 SUNRISE HWY, ROCKVILLE CENTRE, NY 11570, (516) 665-0166) WHERE IT WAS DETERMINED THAT A HOSE WAS LEAKING OIL. THE VEHICLE WAS NOT REPAIRED... Read more
Incident date: May 28, 2019
OIL COOLING LINE BLEW OUT! ALL OIL BLEW OUT OF ENGINE WITHIN MINUTES. I WAS STOPPED IMMEDIATELY WITH ENGINE WARNING AND HAD TO HAVE EMERGENCY TOW. THE REDESIGNED PART WAS ORDERED FROM LEXUS AT A COST PLUS SHIPPING OF $90. THE TOTAL REPAIR WAS $170. THIS IS A FAULTY PART WITH RUBBER LINE THAT HAS SINCE BEEN REDESIGNED ALL METAL--NO RUBBER. LEXUS HAS ACKNOWLEDGED THE DESIGN FLAW BUT NO RECALL.
Incident date: Jun 2, 2019
TAKATA RECALL. I BOUGHT MY CAR ONLY TWO YEARS AGO AFTER MY FIRST LEXUS LASTED ME UPWARDS OF 350,000 MILES. KEEPING THIS IN MIND I FOUND MY 2007 IS250. I WAS AWARE AFTER BUYING THE CAR (BUT 2 DAYS OUTSIDE OF MY DEALERSHIP WARRANTY *FISHY*) ABOUT THE PASSENGER AIR BAG RECALL. THE DASHBOARD SITUATION IS HARSH. THERE IS A VERY CHEMICAL SMELL COMING FROM MY DASHBOARD, IT FEELS AND PEELS OFF LIKE THE FO... Read more
Incident date: Jun 2, 2019
TAKATA RECALL. I BOUGHT MY CAR ONLY TWO YEARS AGO AFTER MY FIRST LEXUS LASTED ME UPWARDS OF 350,000 MILES. KEEPING THIS IN MIND I FOUND MY 2007 IS250. I WAS AWARE AFTER BUYING THE CAR (BUT 2 DAYS OUTSIDE OF MY DEALERSHIP WARRANTY *FISHY*) ABOUT THE PASSENGER AIR BAG RECALL. THE DASHBOARD SITUATION IS HARSH. THERE IS A VERY CHEMICAL SMELL COMING FROM MY DASHBOARD, IT FEELS AND PEELS OFF LIKE THE FO... Read more
Incident date: Jun 2, 2019
TAKATA RECALL. I BOUGHT MY CAR ONLY TWO YEARS AGO AFTER MY FIRST LEXUS LASTED ME UPWARDS OF 350,000 MILES. KEEPING THIS IN MIND I FOUND MY 2007 IS250. I WAS AWARE AFTER BUYING THE CAR (BUT 2 DAYS OUTSIDE OF MY DEALERSHIP WARRANTY *FISHY*) ABOUT THE PASSENGER AIR BAG RECALL. THE DASHBOARD SITUATION IS HARSH. THERE IS A VERY CHEMICAL SMELL COMING FROM MY DASHBOARD, IT FEELS AND PEELS OFF LIKE THE FO... Read more
Incident date: May 16, 2019
TAKATA RECALL, DURING ACCIDENT AIR BAGS UNDER INFLATED, MY LEGS WAS BRUISED AND SWOLLEN. MY CAR SELF ACCELERATED, I COULDN'T CONTROL THE SPEED, MY BRAKES DIDN'T WORK, MY CAR STOPPED BY HITTING THE CAR IN FRONT OF ME. CLAIM [XXX], THE CAR WAS IN MOTION, ON A FREEWAY, DRIVING STRAIGHT, I HAVE A RECALL CLAIM [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C... Read more
1 injured
Incident date: May 16, 2019
TAKATA RECALL, DURING ACCIDENT AIR BAGS UNDER INFLATED, MY LEGS WAS BRUISED AND SWOLLEN. MY CAR SELF ACCELERATED, I COULDN'T CONTROL THE SPEED, MY BRAKES DIDN'T WORK, MY CAR STOPPED BY HITTING THE CAR IN FRONT OF ME. CLAIM [XXX], THE CAR WAS IN MOTION, ON A FREEWAY, DRIVING STRAIGHT, I HAVE A RECALL CLAIM [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C... Read more
1 injured
Incident date: May 16, 2019
TAKATA RECALL, DURING ACCIDENT AIR BAGS UNDER INFLATED, MY LEGS WAS BRUISED AND SWOLLEN. MY CAR SELF ACCELERATED, I COULDN'T CONTROL THE SPEED, MY BRAKES DIDN'T WORK, MY CAR STOPPED BY HITTING THE CAR IN FRONT OF ME. CLAIM [XXX], THE CAR WAS IN MOTION, ON A FREEWAY, DRIVING STRAIGHT, I HAVE A RECALL CLAIM [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C... Read more
1 injured
Incident date: Jun 1, 2019
MY CAR IS A 2006 LEXUS. IN 2018 I SHOWED THE LEXUS DEALERSHIP THE DAMAGE TO THE REAR VIEW MIRROR. I TOLD THEM MANY PEOPLE ONLINE HAVE SIMILAR ISSUES. THEY SAID THERE WERE NO RECALLS OR TSBS ISSUED FOR IT. I DID MY OWN RESEARCH AND FOUND OUT THAT IN 2016, LEXUS ISSUED A TSB BECAUSE THE REAR VIEW MIRROR HAS HAD PROBLEMS WHERE THE COLOR HAS BLACK SPOTS ON IT AND THE DRIVER IS UNABLE TO SEE THROUGH TH... Read more
Incident date: May 24, 2019
AT 30,000 MILES, WE ARE BEING TOLD THAT THE ENGINE NEEDS TO BE REBUILT DUE TO EXCESS CARBON BUILDUP. IT HAS BEEN SERVICED THROUGH LEXUS OF CONCORD THROUGH 8/17 AND THEN LEXUS MONTEREY UNTIL PRESENT. I ACCELERATED ON THE FREEWAY TO GET IN TO THE OTHER LANE BUT THE CAR LOST POWER. I COASTED TO AN EXIT AND GOT OFF. THE SKID CONTROL LIGHT, CHECK ENGINE LIGHT AND ! LIGHT ALL CAME ON. I DROVE IT ON SU... Read more
Incident date: May 24, 2019
IN MOTION.I REPEATEDLY ASKED FOR THE PAPERWORK STATING THE FULL VEHICLE INSPECTIONS COMPLETED AND MY CONTRACT BUT FIRSTTX HONDA SALES REFUSED. RESPONDED BUT ALERTED THE SALES REP AFTER GOING IN PERSON FOR THE PAPERWORK. INSPECTION PAPERWORK TO MATCH THEIR WORD. FROM MY RESEARCH THIS COMMON ISSUE HAS BEEN ONGOING FOR YEARS BACK PRIOR TO MY PURCHASE IN NOV 2017. OVER A WEEK AGO THE CAR SUDDENLY ... Read more
Incident date: May 24, 2019
IN MOTION.I REPEATEDLY ASKED FOR THE PAPERWORK STATING THE FULL VEHICLE INSPECTIONS COMPLETED AND MY CONTRACT BUT FIRSTTX HONDA SALES REFUSED. RESPONDED BUT ALERTED THE SALES REP AFTER GOING IN PERSON FOR THE PAPERWORK. INSPECTION PAPERWORK TO MATCH THEIR WORD. FROM MY RESEARCH THIS COMMON ISSUE HAS BEEN ONGOING FOR YEARS BACK PRIOR TO MY PURCHASE IN NOV 2017. OVER A WEEK AGO THE CAR SUDDENLY ... Read more
Incident date: May 31, 2015
PASSENGER SEAT AIRBAG SENSOR LIGHT ON WHEN SEATED
Incident date: May 31, 2015
PASSENGER SEAT AIRBAG SENSOR LIGHT ON WHEN SEATED
Incident date: May 31, 2015
PASSENGER SEAT AIRBAG SENSOR LIGHT ON WHEN SEATED
Incident date: May 2, 2019
TL* THE CONTACT OWNS A 2011 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, NOTICED SMOKE EMERGING FROM THE ENGINE COMPARTMENT. NO WARNING INDICATORS ILLUMINATED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE POLICE WAS ALSO PRESENT. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAIL... Read more
Fire
Incident date: May 27, 2019
THE INSTRUMENT CLUSTER LIGHTS ARE ALL OUT. ONLY THE WARNING AND SHIFT INDICATORS LIGHTS ARE ON. I CAN'T SEE HOW FAST I AM GOING OR HOW MUCH FUEL I HAVE IN THE CAR.
Incident date: May 24, 2019
THE COLLISION AVOIDANCE SYSTEM BLOWS FUSES AND STOPS WORKING, BUT THE LIGHT ON THE DASH CONTINUES TO INDICATE THAT EVERYTHING IS WORKING. IN OTHER WORDS, THERE IS NO WAY TO LEARN THAT THE COLLISION SYSTEM IS OFFLINE UNLESS YOU'RE WILLING TO SIMULATE A NEAR CERTAIN COLLISION (WHICH I DID WITH THE DEALER IN MY CAR AND HE FINALLY ACKNOWLEDGED THE PROBLEM), OR HAVING AN ACTUAL ACCIDENT. THIS I... Read more
Incident date: May 24, 2019
THE COLLISION AVOIDANCE SYSTEM BLOWS FUSES AND STOPS WORKING, BUT THE LIGHT ON THE DASH CONTINUES TO INDICATE THAT EVERYTHING IS WORKING. IN OTHER WORDS, THERE IS NO WAY TO LEARN THAT THE COLLISION SYSTEM IS OFFLINE UNLESS YOU'RE WILLING TO SIMULATE A NEAR CERTAIN COLLISION (WHICH I DID WITH THE DEALER IN MY CAR AND HE FINALLY ACKNOWLEDGED THE PROBLEM), OR HAVING AN ACTUAL ACCIDENT. THIS I... Read more
Incident date: May 3, 2019
CAN'T SEE OUT OF REAR VIEW MIRROR THIS IS A SAFETY ISSUE ALMOST BACKED UP INTO SOMETHING IN THE CITY AND ALMOST HIT A CAR ON HIGHWAY CHANGING LANES BECAUSE MIRROR IS CLOUDY.
Incident date: May 7, 2019
STEERING WHEEL "LOCKS" UNDER CERTAIN CONDITIONS AND MUST BE JERKED TO HAVE THE STEERING WORK PROPERLY. JERKING STEERING WHEEL CAUSES CAR TO SWERVE CAUSING DANGEROUS SITUATION. CONDITIONS: (1) CAR HAS BEEN SITTING IN WARM SUN FOR HOURS, (2) CAR IS THEN DRIVEN ON SMOOTH HIGHWAY AT SPEEDS OVER 60MPH, (3) THE STEERING WHEEL LOCK OCCURS RANDOMLY ON DIFFERENT HIGHWAY AREAS (NOT SAME PART OF HWY), (4) H... Read more
Incident date: Apr 26, 2019
APRIL 26, 2019 WAS DRIVING WITH FAMILY OUR 2016 LEXUS ES300H ON I-44 WEST, HEADING INTO JOPLIN, MO. THE RADAR CRUISE CONTROL WAS SET TO 75 MPH, AND I WAS DRIVING IN LEFTMOST PASSING LANE BEHIND A CAR GOING ABOUT 65 MPH, WHICH KEPT MY SPEED ALSO AT 65 MPH. THE CAR DIRECTLY IN FRONT OF ME MOVED TO AN OPEN LANE TO THE RIGHT, WITH CLEAR PATH IN FRONT OF MY VEHICLE TO ALLOW ACCELERATION UP TO 75 MPH.... Read more
Incident date: Apr 26, 2019
APRIL 26, 2019 WAS DRIVING WITH FAMILY OUR 2016 LEXUS ES300H ON I-44 WEST, HEADING INTO JOPLIN, MO. THE RADAR CRUISE CONTROL WAS SET TO 75 MPH, AND I WAS DRIVING IN LEFTMOST PASSING LANE BEHIND A CAR GOING ABOUT 65 MPH, WHICH KEPT MY SPEED ALSO AT 65 MPH. THE CAR DIRECTLY IN FRONT OF ME MOVED TO AN OPEN LANE TO THE RIGHT, WITH CLEAR PATH IN FRONT OF MY VEHICLE TO ALLOW ACCELERATION UP TO 75 MPH.... Read more
Incident date: May 20, 2019
I WAS ON THE FREEWAY WHEN MY SUNROOF BLEW UP.
1 injured
Incident date: May 1, 2019
DOOR LOCKS NOT WORKING PROPERLY. BOTH FRONT DOOR ACTUATORS NEED TO BE REPLACED WHICH WE WERE TOLD IS A VERY COMMON PROBLEM WITH THIS MODEL. THIS HAS BEEN UNSAFE FOR OUR TEENAGE DRIVER HAVING TO CRAWL THROUGH BACK DOORS TO UNLOCK HER VEHICLE ESPECIALLY AT NIGHT.
Incident date: May 18, 2019
STARTED NOTICING "BURPING" NOISE WHEN I PRESSED ON BRAKES FROM ENGINE BAY, THEN LATER I NOTICED CONTINUOUS CLICKING SOUND COMING FROM FRONT PASSENGER ENGINE BAY AFTER I WOULD TURN OFF ENGINE COMPLETELY. AS LATER TIME WENT BY THE CLICKING SOUND WOULD GET LONGER AND CONSISTENT. I ALSO EXPERIENCED THAT THE VEHICLE WOULD "LUNGE" FORWARD WHEN I WOULD START THE ENGINE AND INITIALLY SHIFT THE VEHICLE INT... Read more
Incident date: Dec 30, 2018
TAKATA RECALL. SCREEN SAYS: SRS AIRBAG SYSTEM MALFUNCTION HAS BEEN DETECTED. ADVISES TO CONTACT OUR LEXUS DEALER IMMEDIATELY TO HAVE VEHICLE INSPECTED. WE HAVE DONE THIS AT LEAST 3 SEPARATE TIMES. NO ETA AS TO WHEN THIS ISSUE WILL BE RESOLVED.
Incident date: May 18, 2019
THE DRIVER DOOR ON MY CAR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. THIS IS THE 3RD TIME I HAVE HAD AN ISSUE WITH THE DOOR LOCKS ON MY CAR. THE DRIVER DOOR LOCK ACTUATOR STOPPED WORKING AT 60000 MILES, SO I SPENT THE $500 TO REPLACE IT. THEN THE PASSENGER FRONT DOOR ACTUATOR STARTED ACTING UP, AND NOT WORKING. NOW MY DRIVER DOOR WILL NOT OPEN AT ALL, THE CAR CURRENTLY HAS 85000 MILES ON IT. THIS S... Read more
Incident date: Jan 15, 2019
THE ABS/BRAKE/VSC/ LIGHT CAME ON, MAKING BEEPING NOISE AND HARD TO BRAKE
LEXUS
HS 250 HYBRID
(2010) — SERVICE BRAKES
May 17, 2019
Incident date: May 1, 2019
2010 LEXUS 250HS BRAKE ACTUATOR. DRIVING ALONG A CITY STREET GOING 55 MPH. SLOWING DOWN TO APPROACH A STOP LIGHT. IMMEDIATELY AFTER DEPRESSING BRAKE PEDAL THE RED BRAKE LIGHT AND ABS LIGHT COMES ON. MY PEDAL GOES STRAIGHT TO THE FLOOR AND I HAVE NO BRAKES AND ALMOST CRASHED MY CAR INTO THE REAR END OF ANOTHER CAR. I HAD TO HIT THE CA SHIFTER INTO B MODE AND FLY INTO THE GRASS TO STOP. THERE WAS A ... Read more
Incident date: May 4, 2019
I RECENTLY JUST FOUND OUT THAT MY DASHBOARD MELT, AND STICKY. IF I'M DRIVING IN THE SUN , THE REFLECTION OF THE SUN CAUSED THE BLINDSPOT THAT I COULD NOT SEE. ALSO, THE STICKINESS IS CAUSING THE SMELL AND IT'S NOT HEALTHY.
Incident date: Jan 1, 2019
(XXXX) AIR/BAG BUSTING THRU DASH ( * NEED HELP ) (XXXX) YEAR: 2003 MAKE: LEXUS MODEL: ES3 PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: May 15, 2019
SO I BOUGHT THE CAR JUST YESTERDAY AND I SEARCHED THE VIN IN UR WEBSITE AND I SAW THAT THERE IS ONE UNREPAIRED ISSUE AND I'M A LITTLE WORRIED IT COULD CAUSE A SAFETY ISSUE LATER IN THE FUTURE IF I DON'T DO ANYTHING ABOUT IT. THE DEALER WHERE I BOUGHT IT FROM TOLD ME THE CAR WAS GOOD WITH NO ISSUE SO I WAS A LITTLE CONFUSED AFTER SEEING THIS. BELOW I SENT A SCREENSHOT OF THE ISSUE I SAW AND JUST WA... Read more
Incident date: Apr 11, 2019
TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V005000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IRA LEXUS MANCHESTER (18 KILTON RD, BEDFORD, NH 03110, (603) 218-3500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS... Read more
Incident date: May 9, 2018
I WAS DRIVING ON A COUNTRY ROAD AND NOTICED A/C WAS ACTING ODD, THEN TEMP GAUGE WENT TO BOTTOM OF DIAL. I COULDN'T STOP ON THIS ROAD. I WAS TRYING TO GET TO GRANDDAUGHTER'S HOUSE. I STOPPED AT LIGHT AND COULDN'T START IT. I CALLED AAA AND CAR WAS TRANSPORTED TO LEXUS DEALER WHO TESTED CAR AND SAID ENGINE FAILED. THERE WERE 122000 MILES WHEN TESTED AT DEALER. THE CAR HAS BEEN DEALER SERVICED THE E... Read more
Incident date: Mar 1, 2019
DASHBOARD MELTING AND CRACKED
Incident date: Jan 24, 2018
HIGH PRESSURE ENGINE OIL COOLER HOSE RUPTURED CAUSING AN IMMEDIATE LOSS OF ALL ENGINE OIL AND STRANDING MY GRANDDAUGHTER IN THE OUTBACK. THE VEHICLE WAS BEING DRIVEN ON A COUNTY HIGHWAY IN THE COUNTRY. THE VEHICLE WAS IN MOTION WHEN THE RUPTURE OCCURRED. IT APPEARS THAT LEXUS IS AWARE OF THIS PROBLEM BUT DID NOT CONTACT ME NOR APPLY THE WARRANTY EXTENSION FOR MY CASE. I FEEL A RECALL IS WARRAN... Read more
Incident date: Apr 20, 2019
OUTER MIRROR, DRIVER'S SIDE, TURNS DOWN WHEN PLACED IN REVERSE AND WILL STAY IN THE DOWN POSITION. OCCASIONALLY IT WILL TURN DOWN ON ITS OWN WHEN CHANGING FROM PARK. WHEN GOING TO DRIVE, THERE IS NO WAY TO SEE ONCOMING TRAFFIC ON THE LEFT WITHOUT TURNING HEAD AND LOOKING: SOMETHING A DRIVER ISN'T EXPECTING. THIS ALWAYS OCCURS GOING FROM STATIONARY TO MOTION. OCCURANCE IN RANDOM.
Incident date: Sep 15, 2017
TL* THE CONTACT OWNS A 1998 LEXUS GS400. THE CONTACT STATED THAT WHILE THE ENGINE WAS ON AND THE VEHICLE STOPPED, THE DRIVER LIFTED OFF THE BRAKE PEDAL AND THE VEHICLE SUDDENLY ACCELERATED AT A HIGH RATE OF SPEED CAUSING THE DRIVER TO LOOSE CONTROL AND CRASH INTO A TREE. DURING THE INCIDENT, THE SPEED EXCEEDED MORE THEN 60 MPH. THE CONTACT INDICATED THAT THE VEHICLE WOULD NOT STOP WHEN DEPRESSING ... Read more
Crash
2 injured
Incident date: Sep 15, 2017
TL* THE CONTACT OWNS A 1998 LEXUS GS400. THE CONTACT STATED THAT WHILE THE ENGINE WAS ON AND THE VEHICLE STOPPED, THE DRIVER LIFTED OFF THE BRAKE PEDAL AND THE VEHICLE SUDDENLY ACCELERATED AT A HIGH RATE OF SPEED CAUSING THE DRIVER TO LOOSE CONTROL AND CRASH INTO A TREE. DURING THE INCIDENT, THE SPEED EXCEEDED MORE THEN 60 MPH. THE CONTACT INDICATED THAT THE VEHICLE WOULD NOT STOP WHEN DEPRESSING ... Read more
Crash
2 injured
Incident date: Jun 15, 2018
CRASH CAUSED BY POOR WET TRACTION OF GOODYEAR INTEGRITY TIRES. ACCIDENT WAS PRECEDED BY NUMEROUS INSTANCES OF LOST LATERAL GRIP AND SLIPPING UNDER NORMAL ACCELERATION IN NORMAL DRIVING.
Incident date: Mar 21, 2019
AIR BAG LIGHT GOES ON AND THAN OFF