Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Jan 7, 2019
I HAVE LEXUS ES350. ITS EXPENSIVE LUXURY CAR. BUT ITS DASHBOARD IS MELTING ON THE TOP NOW. VERY UNCOMMON BEHAVIOR OF THIS KIND OF CAR. THIS WOULDN'T HAPPENED EVEN IF IN CHEAP CAR. I WENT TO DEALERSHIP AND THEY CONFIRM THAT IT IS MELTING. IT'S A DASHBOARD, ONE OF THE MAIN PART OF THE CAR. ISSUE IS IN THE SUN, MELTED PART IS REFLECTING ON THE WINDSHIELD AND ITS VERY BRIGHT. IT BECOMES SAFETY ISSUE T... Read more
Incident date: Jan 7, 2019
I HAVE LEXUS ES350. ITS EXPENSIVE LUXURY CAR. BUT ITS DASHBOARD IS MELTING ON THE TOP NOW. VERY UNCOMMON BEHAVIOR OF THIS KIND OF CAR. THIS WOULDN'T HAPPENED EVEN IF IN CHEAP CAR. I WENT TO DEALERSHIP AND THEY CONFIRM THAT IT IS MELTING. IT'S A DASHBOARD, ONE OF THE MAIN PART OF THE CAR. ISSUE IS IN THE SUN, MELTED PART IS REFLECTING ON THE WINDSHIELD AND ITS VERY BRIGHT. IT BECOMES SAFETY ISSUE T... Read more
Incident date: Feb 16, 2015
TL* THE CONTACT OWNS A 2007 LEXUS IS 250. WHILE DRIVING VARIOUS SPEEDS OR WHILE THE VEHICLE WAS STOPPED, THE POWER STEERING SUDDENLY SEIZED. THE CONTACT STATED THAT THE FAILURE OCCURRED OFTEN. SOMETIMES, THE POWER STEERING WOULD RESUME NORMAL OPERATION WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED. ON OTHER OCCASIONS, THE VEHICLE HAD TO BE TOWED HOME. WHEN IT WAS TOWED, IT TOOK APPROXIMATELY 24 HO... Read more
Incident date: Sep 23, 2019
2004 LEXUS GX 470. HAS FRAME ROT DUE TO THE CONDINSATION HOSE RELEASED ON TOP OF THE PASSANGER SIDE FRAME. IT RUNS DOWN THE PASSANGER SIDE FRAME AND PUT HOLES IN IT DUE TO INPROPER PLACEMENT. NOW THE PASSANGER SIDE DOOR IS SLIGHLY OUT OF ALIGNMENT WHEN CLOSED. I HAVE HAD TO WRAPP STEEL AROUND THE FRAME. FROM FRONT DOOR TO FRONT OF BACK WHEEL. CONTACTED LEXUS AT 1800-255-3987 IN PLANO TEXAS FOR CAS... Read more
Incident date: Sep 14, 2019
ON SAT., SEPT. 14, 2019 ABOUT 7:35AM WHILE MY DAUGHTER WAS DRIVING MY 2015 LEXUS LS460 THE BRAKES CAME ON AND JERK HER FORWARD & BACKWARD, THE SEATBELT ALMOST STRANGLED HER. ALSO BRAKE LIGHT FLASHED ORANGE & BEEPING. SHE WENT TO URGENT CARE TO BEEN EVALUATED.TOOK THE CAR TO CHANTILLY VA LEXUS SERVICE FOUND NOTHING WRONG WITH THE CAR. ON WED., SEPT. 18, 2019 ABOUT 3:15PM THE ORANGE BRAKE LIGHT & B... Read more
1 injured
Incident date: Sep 14, 2019
ON SAT., SEPT. 14, 2019 ABOUT 7:35AM WHILE MY DAUGHTER WAS DRIVING MY 2015 LEXUS LS460 THE BRAKES CAME ON AND JERK HER FORWARD & BACKWARD, THE SEATBELT ALMOST STRANGLED HER. ALSO BRAKE LIGHT FLASHED ORANGE & BEEPING. SHE WENT TO URGENT CARE TO BEEN EVALUATED.TOOK THE CAR TO CHANTILLY VA LEXUS SERVICE FOUND NOTHING WRONG WITH THE CAR. ON WED., SEPT. 18, 2019 ABOUT 3:15PM THE ORANGE BRAKE LIGHT & B... Read more
1 injured
Incident date: Sep 21, 2019
TOOK MY 2003 GX470 TO DEALERSHIP FOR OIL CHANGE AND TIRE ROTATION. IT HAS 128,000 MILES ON IT. THEY ADVISED AFTER REVIEWING FRAME STRUCTURE THAT THE VEHICLE CAN NO LONGER BE PUT ON A LIFT BECAUSE THE FRAME IS CRUMBLING AND ALSO ADVISED VEHICLE IS NOT SAFE TO BE DRIVEN. TOOK IT TO ANOTHER DEALERSHIP AND A FRAME SHOP FOR THEIR OPINION. THEY WERE AMAZED HOW THE BODY DIDN'T HAVE ANY RUST YET THE FRAME... Read more
Incident date: Sep 23, 2019
THE RUBBERY PARTS OF THE DASH BOARD AND DOOR PANELS ARE MELTING AWAY. FREQUENTLY WHEN THEY GET TOUCHED, PART OF THEM GET WIPED AWAY. THE DASH BOARD IS VERY STICKY!
Incident date: Jul 16, 2019
TL* THE CONTACT OWNED A 2016 LEXUS RX350. WHILE ACCELERATING FROM A STOP SIGN AT APPROXIMATELY 10 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TRANSPORTED TO THE EMERGENCY ROOM WHERE A CAT SCAN WAS COMPLETED, WHICH SHOWED A LARGE HEMATOMA ON THE CONTACT'S HEAD. THE CONTACT ALSO MENTIONED THAT HE TOOK BLOOD THINNER MEDI... Read more
Crash
1 injured
Incident date: Sep 23, 2019
THE POWER STEERING GOES OUT LEAVING DRIVING A SERIOUS HAZARD. I HAVE READ THIS IS NOT UNCOMMON IN THIS MODEL. ALSO, I WAS INFORMED THAT IT COULD LOCK UP COMPLETELY. THIS IS A SERIOUS SAFETY ISSUE YET THERE IS NOT A RECALL. THE CAR IS IN MOTION WHEN THIS HAPPENS ON BOTH CITY AND HIGHWAY.
Incident date: Sep 23, 2019
THE POWER STEERING GOES OUT LEAVING DRIVING A SERIOUS HAZARD. I HAVE READ THIS IS NOT UNCOMMON IN THIS MODEL. ALSO, I WAS INFORMED THAT IT COULD LOCK UP COMPLETELY. THIS IS A SERIOUS SAFETY ISSUE YET THERE IS NOT A RECALL. THE CAR IS IN MOTION WHEN THIS HAPPENS ON BOTH CITY AND HIGHWAY.
Incident date: Mar 24, 2019
I AM FILING THIS COMPLAINT TODAY WITH LEXUS CORPORATION BECAUSE BOTH MY DEALERSHIP, NEW COUNTRY LEXUS OF LATHAM, AND LEXUS CORPORATION HAVE CHOSEN TO IGNORE THE DANGER THEY HAVE PLACED MYSELF AND MY FAMILY. I HAVE PURCHASED THREE LEXUS' OVER THE YEARS FROM NEW COUNTRY LEXUS AND AM VERY DISAPPOINTED IN THE SERVICE FROM BOTH MY DEALER AND LEXUS CORPORATION. I AM DISAPPOINTED THAT NEW COUNTRY AND L... Read more
Incident date: Mar 24, 2019
I AM FILING THIS COMPLAINT TODAY WITH LEXUS CORPORATION BECAUSE BOTH MY DEALERSHIP, NEW COUNTRY LEXUS OF LATHAM, AND LEXUS CORPORATION HAVE CHOSEN TO IGNORE THE DANGER THEY HAVE PLACED MYSELF AND MY FAMILY. I HAVE PURCHASED THREE LEXUS' OVER THE YEARS FROM NEW COUNTRY LEXUS AND AM VERY DISAPPOINTED IN THE SERVICE FROM BOTH MY DEALER AND LEXUS CORPORATION. I AM DISAPPOINTED THAT NEW COUNTRY AND L... Read more
Incident date: Aug 15, 2019
TL* THE CONTACT OWNS A 2013 LEXUS RX 350 EQUIPPED WITH COOPER MASTERCRAFT TIRES, SIZE: 235/16R18 (NA). WHILE DRIVING 50 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE TIRES AND THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO NEW COUNTRY LEXUS OF WESTPORT (1317 POST RD E, WESTPORT, CT 06880, (203) 255-1531) WHERE IT WAS DIAGNOSED THAT THE TIRE THREAD WAS SEPARATING AND ALL FOUR TIRE... Read more
Incident date: Sep 17, 2019
I WAS COMING UP MY STREET LIKE I DO EVERY DAY AND ALL OF A SUDDEN IT STARTED ACCELERATING AND I WAS STUCK STARING WHEEL LOCKED UP AND I HIT A TREE AND GOT SEVERELY INJURED THE CAR IS TOTALED
Crash
1 injured
Incident date: Sep 17, 2019
I WAS COMING UP MY STREET LIKE I DO EVERY DAY AND ALL OF A SUDDEN IT STARTED ACCELERATING AND I WAS STUCK STARING WHEEL LOCKED UP AND I HIT A TREE AND GOT SEVERELY INJURED THE CAR IS TOTALED
Crash
1 injured
Incident date: Sep 17, 2019
I WAS COMING UP MY STREET LIKE I DO EVERY DAY AND ALL OF A SUDDEN IT STARTED ACCELERATING AND I WAS STUCK STARING WHEEL LOCKED UP AND I HIT A TREE AND GOT SEVERELY INJURED THE CAR IS TOTALED
Crash
1 injured
Incident date: Sep 17, 2019
I WAS DRIVING IN RESIDENTIAL DOING SPEED LIMIT 30. THE CAR STARTED TO EXHILARATE RIGHT BEFORE MY TURN ON THE MY STREET. THE BRAKES WOULDN'T WORK BECAUSE THE CAR JUST KEPT GOING FASTER THE STEARING WHEEL LOCKED UP. I COULDN'T STOP AND RAN START INTO A TREE AND SPUN OUT, RESULTING IN SERIOUS INJURIES *TT *AS
Crash
1 injured
Incident date: Sep 17, 2019
I WAS DRIVING IN RESIDENTIAL DOING SPEED LIMIT 30. THE CAR STARTED TO EXHILARATE RIGHT BEFORE MY TURN ON THE MY STREET. THE BRAKES WOULDN'T WORK BECAUSE THE CAR JUST KEPT GOING FASTER THE STEARING WHEEL LOCKED UP. I COULDN'T STOP AND RAN START INTO A TREE AND SPUN OUT, RESULTING IN SERIOUS INJURIES *TT *AS
Crash
1 injured
Incident date: Sep 17, 2019
I WAS DRIVING IN RESIDENTIAL DOING SPEED LIMIT 30. THE CAR STARTED TO EXHILARATE RIGHT BEFORE MY TURN ON THE MY STREET. THE BRAKES WOULDN'T WORK BECAUSE THE CAR JUST KEPT GOING FASTER THE STEARING WHEEL LOCKED UP. I COULDN'T STOP AND RAN START INTO A TREE AND SPUN OUT, RESULTING IN SERIOUS INJURIES *TT *AS
Crash
1 injured
Incident date: Sep 9, 2019
LEXUS. CONSUMER WRITES IN REGARDS TO DEFECTIVE DISC CHANGER IN VEHICLE. *LAD THE CONSUMER STATED THE DEALERSHIP WOULD NOT ATTEMPT TO REPAIR THE CHANGER AS THEY DID NOT HAVE THE PROPER MECHANIC. THE DEALERSHIP OFFERED TO INSTALL A NEW ONE AT THE OWNER'S EXPENSE. *JS
Incident date: Sep 17, 2019
OIL COOLING LINE BUSTED AND COMPLETELY EMPTIED OIL ALL OVER THE ROAD WHILE DRIVING. WAS MAKING LOUD NOISES AND HAD TO COME TO A COMPLETE STOP AND PULL OVER
Incident date: Sep 4, 2019
VEHICLE WAS INVOLVED IN FRONT END COLLISION. AIRBAGS DID NOT DEPLOY. INJURY CAUSED.
Crash
1 injured
Incident date: Jun 17, 2019
WHEN ATTEMPTING TO STOP MY VEHICLE, I STARTED FEELING A HUGE CLUNK TOWARDS THE REAR OF MY LEXUS GX 470. NOW I FEEL IT WHEN DRIVING AND WHILE IT IS SITTING IN PARK. HAD I KNOWN THAT THIS WAS SUCH A WIDE SPREAD ISSUE, I NEVER WOULD HAVE PURCHASED THIS VEHICLE. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS HURT OR WORSE.
Incident date: Jun 17, 2019
WHEN ATTEMPTING TO STOP MY VEHICLE, I STARTED FEELING A HUGE CLUNK TOWARDS THE REAR OF MY LEXUS GX 470. NOW I FEEL IT WHEN DRIVING AND WHILE IT IS SITTING IN PARK. HAD I KNOWN THAT THIS WAS SUCH A WIDE SPREAD ISSUE, I NEVER WOULD HAVE PURCHASED THIS VEHICLE. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS HURT OR WORSE.
Incident date: Jun 17, 2019
WHEN ATTEMPTING TO STOP MY VEHICLE, I STARTED FEELING A HUGE CLUNK TOWARDS THE REAR OF MY LEXUS GX 470. NOW I FEEL IT WHEN DRIVING AND WHILE IT IS SITTING IN PARK. HAD I KNOWN THAT THIS WAS SUCH A WIDE SPREAD ISSUE, I NEVER WOULD HAVE PURCHASED THIS VEHICLE. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS HURT OR WORSE.
Incident date: Sep 15, 2019
TL* THE CONTACT OWNED A 1993 LEXUS SC400. WHILE DRIVING AT A LOW RATE OF SPEED, THE CONTACT DEPRESSED THE BRAKE PEDAL AND CRASHED INTO A WALL. THE AIR BAGS DEPLOYED, WHICH SEVERELY BURNED THE CONTACT'S CHIN, LIPS, AND NECK. THE AIR BAG ALSO BURNED PARTS OF THE CONTACT'S CHEST AND TORSO AREA. THE CONTACT WAS TAKEN TO A LOCAL HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE... Read more
Crash
1 injured
Incident date: Sep 18, 2018
TL* THE CONTACT OWNS A 2016 LEXUS IS 300 EQUIPPED WITH BRIDGESTONE TURANZA ALL SEASON TIRES, SIZE: 225/40/R18 (NA). WHILE THE CONTACT WAS PERFORMING A ROUTINE OIL CHANGE ON THE VEHICLE, HE NOTICED THAT THE INSIDE OF THE DRIVER AND PASSENGER SIDE FRONT TIRE TREADS WERE WORN DOWN. DOLAN LEXUS (7175 S VIRGINIA ST, RENO, NV 89511) STATED THAT THE FAILURE WAS DUE TO NORMAL WEAR, AND THE TIRES BECAME WO... Read more
Incident date: Sep 18, 2019
I WAS DRIVING AT APPROXIMATELY 40 MILES PER HOUR AND BEGAN BREAKING BEHIND TRAFFIC AT A STOP LIGHT. I WAS PRESSING DOWN ON THE BRAKE PEDAL AS HARD AS I COULD, THE TIRES BEGAN TO GRIND AND I COULD HEAR AND FEEL THE ENGINE REVVING BECAUSE THE CAR WAS TRYING TO ACCELERATE FORWARD. WHEN THE CAR WAS FAILING TO COME TO A COMPLETE STOP, I PUT THE CAR IN THE "PARK" GEAR. THE CAR QUICKLY CORRECTED WHAT ... Read more
Incident date: Sep 1, 2019
WHILE DRIVING UNDER 30 MPH. LIGHTS CAME ON FROM THE DASHLIGHTS CAME ON PROMPTING LOW FUEL PRESSURE. SHORTLY AFTER, WEIRD NOISE COMING FROM ENGINE PULLED OVER TO CHECK UNDER THE HOOD. SEEN A LOT OF OIL LOST. HAD THE CAR TOWED TO LEXUS DEALERSHIP AND IDENTIFIED THAT IT WAS HTE ENGINE OIL COOLER PIPE. THIS WAS A KNOWN PROBLEM WITH TOYOTA/LEXUS. WAS TOLD THAT THERE WAS A CAMPAIGN TO ADDRESS THE I... Read more
Incident date: Sep 18, 2019
ON SEPTEMBER 18,2019 @~12PM WHILE PARKING MY 2007 LEXUS RX 350 DRIVING AT VERY LOW SPEED <5 MPH THE VEHICLE SUDDENLY ACCELERATED HOPPED A CURB AND I WENT INTO THE ROAD. THANKFULLY I DIDN'T CRASH OR HIT ANYONE. MILEAGE AT TIME WAS 52549. I READ ON HERE OTHER PEOPLE HAD SIMILAR ISSUES. I DIDN'T SEE ANY RECALLS FOR THIS PROBLEM ON MY VEHICLE. MY FLOOR MATS ARE NO WHERE NEED THE GAS PEDAL. THE MATS AR... Read more
Incident date: Aug 7, 2019
MY ENGINE BURN OIL MORE THAN IT SHOULD. I ADDED A FULL BOTTLE IN LESS THAN 3000 MILES. WHEN STARTING IT IN THE MORNING I CAN SMELL THE BURNING OIL!!
Incident date: Sep 1, 2019
LEFT LOW BEAM HEADLIGHT INTERMITTENTLY TURN OFF. NEED TO TURN OFF HEADLIGHT FOR BRIEF PERIOD CAUSING A SAFETY HAZARD IN ORDER FOR BOTH HEADLIGHTS TO TURN BACK ON. SEEMS TO BE KNOWN PROBLEM WITH THIS PARTICULAR YEAR/MODEL.
Incident date: Aug 23, 2019
THE VEHICLE WAS IN MOTION ON A HOT SUNNY DAY. OUT OF NO WHERE THERE THE SUNROOF EXPLODED. I WAS TRAVELING AT SPEEDS UP TO 75 MPH ON A HIGHWAY. I HEARD THE LOUD POP LIKE A GUNSHOT, AND THE GLASS SHATTERING. THE VISOR TO THE SUNROOF WAS CLOSED, AND WHEN I OPENED IT TO SEE WHAT HAPPENED IT SEEMED, AND IF THE GLASS WAS ABOUT FALL ON ME WHILE DRIVING, I IMMEDIATELY CLOSED THE VISOR FOR PROTECTION, THE... Read more
Incident date: Jul 22, 2019
I BOUGHT THIS CAR FROM A DEALERSHIP AND I NOTICED THAT THE DASH WAS REALLY STICKY. I ASSUMED THAT THE DEALER HAD PUT A PRODUCT ON THE DASH JUST TO MAKE IT LOOK SHINY. WHILE I WAS DRIVING THE CAR HOME I ALSO NOTICED THAT THE SHINY/STICKY DASH CAUSES A REFLECTION ON THE WINDSHIELD. THIS BRIGHT REFLECTION MAKES IT REALLY HARD FOR ME TO SEE WHILE I'M DRIVING. WHEN I GOT HOME I TRIED CLEANING THE DASH ... Read more
Incident date: May 15, 2019
HI THERE. HAVE BEEN A LATER OWNER OF A '00 LX470 WITH ROUGHLY 250K MILES. EARLY ON IN MY OWNERSHIP--WITH THE VEHICLE IN MOTION AND NO PRIOR WARNING-- THE ABS LIGHT COMES ON AND A LOUD BEEPING NOISE STARTS. WITHIN 5 MINUTES OF DRIVING, THE BRAKE PEDAL SUDDENLY GOES DEAD (PUSHES ALL THE WAY TO THE FLOOR), AND I WAS FORCED TO BRING THE CAR TO A SAFE STOP WITH THE EMERGENCY BRAKE. THE CURRENT REPAIR F... Read more
Incident date: May 15, 2019
OWNER OF A NEWLY ACQUIRED '00 LX470 FROM TOYOTA/LEXUS. WHEN I PURCHASED THE CAR, IT PASSED SAFETY AND MECHANIC INSPECTION. AFTER OWNING FOR LESS THAN 4 MONTHS, I WAS DRIVING HOME ON STREET ROADS. THE ABS LIGHT COMES ON SUDDENLY, AND I HEAR A HIGH-PITCHED BEEPING NOISE FROM THE DASH. WITHIN 5 MINUTES OF DRIVING, I AM MOVING ABOUT 30 MPH WHEN THE BRAKES GO OUT-COMPLETELY. AS IN, PEDAL TO THE FLOOR W... Read more
Incident date: Aug 16, 2019
BRAKE BOOSTER NOT WORKING A SAFETY ISSUE TOYOTA WILL NOT TAKE RESPONSIBILITY THE SAME THING IS HAPPENING WITH THE PRIUS THEY USE THE SAME SYSTEM.
Incident date: Aug 16, 2019
BRAKE BOOSTER NOT WORKING A SAFETY ISSUE TOYOTA WILL NOT TAKE RESPONSIBILITY THE SAME THING IS HAPPENING WITH THE PRIUS THEY USE THE SAME SYSTEM.
Incident date: Aug 16, 2019
BRAKE BOOSTER NOT WORKING A SAFETY ISSUE TOYOTA WILL NOT TAKE RESPONSIBILITY THE SAME THING IS HAPPENING WITH THE PRIUS THEY USE THE SAME SYSTEM.
Incident date: Jul 23, 2019
I BOUGHT THIS CAR FROM A DEALERSHIP AND I NOTICED THAT THE DASH WAS REALLY STICKY. I ASSUMED THAT THE DEALER HAD PUT A PRODUCT ON THE DASH JUST TO MAKE IT LOOK SHINY. WHILE I WAS DRIVING THE CAR HOME I ALSO NOTICED THAT THE SHINY/STICKY DASH CAUSES A REFLECTION ON THE WINDSHIELD. THIS BRIGHT REFLECTION MAKES IT REALLY HARD FOR ME TO SEE WHILE I'M DRIVING. WHEN I GOT HOME I TRIED CLEANING THE DASH ... Read more
Incident date: Sep 13, 2019
ON 9/13/2019 I EXPERIENCED A LOSS OF BRAKING POWER WHILE APPLYING BRAKES ON AN UNEVEN/POTHOLED CITY ROAD SURFACE WHILE APPROACHING A STOP WITH VEHICLES IN FRONT OF ME. THIS LOSS OF BRAKING POWER NEARLY RESULTED IN COLLISION. THE LOSS OF BRAKING POWER HAS HAPPENED NUMEROUS TIMES, BUT UNTIL NOW HAS NOT RESULTED IN A POTENTIALLY HAZARDOUS SITUATION. I DISCOVERED THAT DRIVERS OF BOTH THE CT200H AND PR... Read more
Incident date: Aug 26, 2019
SEVER OIL LEAK AND ENGINE STOP AND SMOKE STARTED COMING
Fire
Incident date: Aug 1, 2019
THE TRUNK LATCH RUBBER BOOT MELTED. POSSIBLE ELECTRICAL ISSUE. THE RUBBER FEELS LIKE SOFT TAR & LEAVES MARKS THAT ARE QUITE DIFFICULT TO WASH OFF. CAR LOCATION IS NOT ONE OF THE HOTTER STATES. LOOKS LIKE A MALFUNCTION OF ELECTRICAL WIRES...BEHICLE WAS STATIONARY WHEN DISCOVERED, NOT POSITIVE IF OCCURRED WHILE IN MOTION OR NOT.
Incident date: Sep 11, 2019
ON SEPTEMBER 11,2019, AT ABOUT 4:15 P.M I WAS DRIVING ON THE SOUTHBOUND ON RAMP ONTO I-25 AT THE WINDSOR, COLORADO ON RAMP (EXIT 262). I WAS TRAVELING APPROXIMATELY 50 TO 55 MPH WITH THE SUNROOF OPEN/RETRACTED. I WAS TRAVELING STRAIGHT, NOT TURNING, WHEN IT OCCURRED. . I HEARD A LARGE BOOM COME FROM THE ROOF AND THEN THE SOUND OF SAFETY GLASS CRACKING. I PULLED OVER AND FOUND THE SUNROOF GLASS... Read more
Incident date: Sep 4, 2019
TL* THE CONTACT OWNS A 2017 LEXUS GS 350. WHILE DRIVING 15 TO 20 MPH, ANOTHER VEHICLE FAILED TO STOP AND CRASHED INTO THE CONTACT'S VEHICLE. THE DRIVER'S AIR BAG AND FRONT PASSENGER AIR BAG FAILED TO DEPLOY. THERE WERE NO INJURIES. THE FIRE AND POLICE DEPARTMENTS WERE PRESENT, AND POLICE REPORT NUMBER: 180107 WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE DEALER WAS NOT CONTACTED. THE... Read more
Crash
Incident date: Aug 28, 2019
AT RANDOM TIMES WHEN DRIVING OUR CAR, THE ABS, VSC AND BRAKE WARNING LIGHTS COME ON ON THE DASHBOARD. WHEN THIS HAPPENS THE ABS SYSTEM BECOMES INOPERATIVE, AND THE FRONT BRAKES CAN EASILY LOCK UP DURING MODERATELY HEAVY BRAKING. WE BELIEVE TOYOTA HAS PURPOSELY DESIGNED THE SYSTEM TO DISABLE THE ABS FUNCTIONALITY WHEN THERE IS A POSSIBLE PROBLEM DETECTED IN THE ABS ACCUMULATOR. THAT DOES NOT SE... Read more
Incident date: Sep 6, 2019
NOTICED HUGE PUDDLE OF OIL UNDER CAR AFTER PARKING IN DRIVEWAY. HAD CAR TOWED TO LEXUS DEALER. FOUND OIL COOLER RUBBER HOSE RUPTURED. REPLACEMENT LINE IS NOW CONSTRUCTED OF METAL. THIS APPEARS TO BE A COMMON ISSUE ON THESE VEHICLES AS EVIDENCED IN VARIOUS LEXUS FORUMS.