Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Dec 1, 2019
MY CAR HAS ONLY 80,000 MILES IS 2010 AND IS TELLING ME TO CHECK THE HYBRID SISTEM THE HYBRID BATTERY IS SUPPOSED TO WORK LONGER MORE MILES I REALLY NEED HELP
Incident date: Dec 20, 2019
2008 LEXUS RX400H: ALL WARNING LIGHTS AND BUZZER CAME ON UNEXPECTEDLY. BRAKE LOST INTEGRITY, HAVE TO PRESS HARDER ON BRAKES FOR THEM TO WORK. DOES NOT FEEL SAFE TO DRIVE AS I DO NOT WANT TO INJURE OR KILL ANYONE. RAN DIAGNOSTIC AND ERROR CODES C1256 AND C1365 CAME UP. THESE CODES POINT TO THE BRAKE ACCUMULATOR FAILURE. REPAIR IS QUOTED AT $3200 BY TOYOTA DEALER. AFTER RESEARCHING THIS IS A VERY CO... Read more
Incident date: Dec 15, 2019
THE OIL COOLER LINE IS MADE FROM RUBBER AND FAILED. THIS FAILURE LED TO THE LOSS OF ALL ENGINE OIL AND CAN CAUSE CATASTROPHIC ENGINE DAMAGE. THIS HAPPENED WHILE CAR WAS IN MOTION ON A CITY STREET.
Incident date: Dec 31, 2011
REAR VIEW MIRROR REFLECTION IS DEGRADING AND CAUSING POOR VISIBILITY, THEREFORE AFFECTING SAFETY AND RESALE VALUE OF VEHICLE. LEXUS ISSUED A TSB 0186-09 BUT NO RECALL. IT IS A $2000 REPAIR. WE HAVE OWNED 5 LEXUS VEHICLES, 3 PURCHASED NEW, AND ONLY THE 2006 GS 300, PURCHASED NEW, IS EXHIBITING THIS ISSUE. THIS IS AN ISSUE THAT HAS BEEN REPORTED BY OTHERS.
Incident date: Nov 10, 2018
MY 2012 LEXUS IS250 HAS STICKY DASHBOARD AND DOOR PANELS. THE DASH IS WET WITH A STICKY LIKE SUBSTANCE WHICH ALSO CAUSES A GLARE AND STAINS ANYTHING THAT TOUCHES THE SURFACE. THE DOOR PANELS ARE PEELING HORRIBLY AND EXTREMELY SOFT TO TOUCH. BUMPING YOUR FINGER ON THE DOOR PANEL LEAVES FRAGMENTS OF THE DOOR PANEL UNDER YOUR NAILS. ALSO ANY PART OF THE DASH AS WELL. THIS DRAMATICALLY DROPS THE APPEA... Read more
Incident date: Nov 10, 2018
MY 2012 LEXUS IS250 HAS STICKY DASHBOARD AND DOOR PANELS. THE DASH IS WET WITH A STICKY LIKE SUBSTANCE WHICH ALSO CAUSES A GLARE AND STAINS ANYTHING THAT TOUCHES THE SURFACE. THE DOOR PANELS ARE PEELING HORRIBLY AND EXTREMELY SOFT TO TOUCH. BUMPING YOUR FINGER ON THE DOOR PANEL LEAVES FRAGMENTS OF THE DOOR PANEL UNDER YOUR NAILS. ALSO ANY PART OF THE DASH AS WELL. THIS DRAMATICALLY DROPS THE APPEA... Read more
Incident date: Dec 20, 2019
LIGHT CAN ON AND OFF 12/20/2019 WHEN I WAS DRIVING, I PULL INTO PARKING LOT AND CUT OFF ENGINE...WAITED A FEW MINUTES AND STARTED CAR BACK UP IT WENT AWAY, THE NEXT DAY 12/21/2019 WHEN I STARTED UP MY CAR IT CAME ON WHILE STILL PARK AND STAY ON, NOT A GOOD FEELING .
Incident date: Mar 1, 2018
VEHICLE ROLL OVER DRIVER AFTER BEING PLACED IN PARK AT THE RESIDENCE CAUSING FATAL INJURIES. DRIVER REVERSED OUT OF GARAGE AND EXITED VEHICLE. INSPECTION AT THE SCENE BY THE SHERIFF'S OFFICE REVEALED THE VEHICLE WAS IN PARK BACKED AGAINST SOME TREES. THIS VEHICLE IS EQUIPPED WITH A AUTOMATIC TRANSMISSION AND A AUTOMATIC EMERGENCY BRAKE. THE GEAR SHIFT LEVER CAN BE PLACED BETWEEN PARK AND REVER... Read more
Crash
1 deaths
Incident date: Mar 1, 2018
VEHICLE ROLL OVER DRIVER AFTER BEING PLACED IN PARK AT THE RESIDENCE CAUSING FATAL INJURIES. DRIVER REVERSED OUT OF GARAGE AND EXITED VEHICLE. INSPECTION AT THE SCENE BY THE SHERIFF'S OFFICE REVEALED THE VEHICLE WAS IN PARK BACKED AGAINST SOME TREES. THIS VEHICLE IS EQUIPPED WITH A AUTOMATIC TRANSMISSION AND A AUTOMATIC EMERGENCY BRAKE. THE GEAR SHIFT LEVER CAN BE PLACED BETWEEN PARK AND REVER... Read more
Crash
1 deaths
Incident date: Jun 1, 2017
I EXPERIENCE THE ENGINE HAVE BURN SO MUCH OIL BETWEEN SERVICE (10K MILES). I HAD CONTACT THE DEALERSHIP, AND THEY HAVEN'T CONTACTED ME BACK YET... THE OIL BURNING IS START WHEN MY CAR IS ABOUT 70K .... NOW MY VEHICLE IS 92K MILES I HAVE AT LEAST 3QZT BETWEEN SERVICE....
Incident date: Jun 1, 2017
I EXPERIENCE THE ENGINE HAVE BURN SO MUCH OIL BETWEEN SERVICE (10K MILES). I HAD CONTACT THE DEALERSHIP, AND THEY HAVEN'T CONTACTED ME BACK YET... THE OIL BURNING IS START WHEN MY CAR IS ABOUT 70K .... NOW MY VEHICLE IS 92K MILES I HAVE AT LEAST 3QZT BETWEEN SERVICE....
Incident date: Dec 18, 2019
TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT THE AUTOMATIC TRUNK DOOR CLOSED DOWN ON A FAMILY MEMBER WITHOUT WARNING. THERE WAS NO INJURY. THE FAILURE OCCURRED SEVERAL TIMES WITH THE TRUNK DOOR AUTOMATICALLY CLOSING WITHOUT WARNING. THE CONTACT SCHEDULED A DIAGNOSTIC APPOINTMENT AT LEXUS OF RICHMOND (703 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804) 323-8000). THE MANUFACTURER... Read more
Incident date: Dec 13, 2019
MY SON WAS INVOLVED IN A HEAD-ON CRASH RESULTING IN BOTH VEHICLES BEING TOTALED. THE DRIVER OF THE OTHER VEHICLE RECEIVED MINOR INJURIES FROM HIS AIR BAG. MY SON HOWEVER PUNCHED HIS HEAD THROUGH THE WINDSHIELD RESULTING IN SIGNIFICANT INJURY TO HIS HEAD AND FACE. BOTH AIRBAGS DEPLOYED, AND HE WAS WEARING HIS SEAT BELT. IT IS MY BELIEF THAT THE SEAT BELT DID NOT LOCK CORRECTLY UPON IMPACT
Crash
2 injured
Incident date: Aug 16, 2016
THE DASHBOARD IS BREAKING DOWN (MELTING) CAUSING IT TO BE EXTREMELY SHINY AND STICKY. AS WELL AS OMITTING A GAS WHICH HAS CAUSED A SEVERE GLARE ON THE INSIDE OF THE WINDSHIELD. THIS HAS MADE IT EXTREMELY DIFFICULT AND UNSAFE TO DRIVE AT NIGHT. LEXUS HAD MY VEHICLE IN SEPTEMBER OF 2016 TO FIX AN OIL HOSE RECALL AND PURPOSELY DID NOT MAKE ME AWARE OF THE FAULTY DASHBOARD ISSUE,( SAID THEY DIDN'T H... Read more
Incident date: Dec 17, 2019
DASH. AND DOOR PANELS. MELTING
Incident date: Oct 28, 2019
IT HAS A FEW PROBLEMS IT ACCELERATES AT TIMES IT HAS AIRBAG RECALL AND UNSTABLE TO DRIVE AT TIMES BRAKES LOCK UP OR TOUCHY WHEN PUSHED. JUST PURCHASED RECENTLY FROM DEALER ALSO WAS STOLEN TWICE BEFORE
Incident date: Oct 28, 2019
IT HAS A FEW PROBLEMS IT ACCELERATES AT TIMES IT HAS AIRBAG RECALL AND UNSTABLE TO DRIVE AT TIMES BRAKES LOCK UP OR TOUCHY WHEN PUSHED. JUST PURCHASED RECENTLY FROM DEALER ALSO WAS STOLEN TWICE BEFORE
Incident date: Oct 28, 2019
IT HAS A FEW PROBLEMS IT ACCELERATES AT TIMES IT HAS AIRBAG RECALL AND UNSTABLE TO DRIVE AT TIMES BRAKES LOCK UP OR TOUCHY WHEN PUSHED. JUST PURCHASED RECENTLY FROM DEALER ALSO WAS STOLEN TWICE BEFORE
Incident date: Oct 22, 2019
I BOUGHT A CAR FROM WHAT I BELIEVE TO BE A PRIVATE PARTY BUT NOT SURE BECAUSE HAVING TROUBLE NARROWING DOWN HIS CORRECT NAME. HE IS VERY SECRETIVE. AFTER THE PURCHASE I FOUND THAT THE ODOMETER HAD BEEN CHANGED AND MY ONLY RECOURSE IS TO SUE HIM. IT IS A LONG STORY BUT SHORT VERSION IS I GOT SCAMMED AND NOW STUCK WITH A CAR THAT WILL TAKE MORE MONEY TO FIX THAN IT'S WORTH.
Incident date: Dec 13, 2019
2015 LEXUS GS-350 F-SPORT. 71,348 MILES THE AUDIO AND ENTERTAINMENT SYSTEM IN THE DASH BOARD. ALL RADIO SPECKERS AND SOUND EFFECTS FEED BACK TONES. THIS HAS HAPPENED WHILE "STATIONARY, IN MOTION, CITY STREET, AND HIGHWAY. THE AUDIO RADIO, SAT, CD OR BLUETOOTH AND NAVIGATION ON-SCREEN FEEDBACK TONES DISAPPEAR. OPTIONS TO ADJUST BASS,TREBLE OR ECT IS GREYED OUT AND LOST. THE POINT PAD ALSO ... Read more
Incident date: Dec 10, 2019
TL* THE CONTACT OWNS A 2007 LEXUS LS. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND FOUND IT HARDER TO DEPRESS THAN NORMAL. THE CONTACT HAD TO USE AN EXCESSIVE AMOUNT OF PRESSURE TO APPLY THE BRAKES AND THE VEHICLE HESITATED BEFORE COMING TO A STOP. IN ADDITION, SEVERAL UNKNOWN WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL AND THERE WAS A CONTINUOUS BEEPING... Read more
Incident date: Dec 10, 2019
TL* THE CONTACT OWNS A 2007 LEXUS LS. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND FOUND IT HARDER TO DEPRESS THAN NORMAL. THE CONTACT HAD TO USE AN EXCESSIVE AMOUNT OF PRESSURE TO APPLY THE BRAKES AND THE VEHICLE HESITATED BEFORE COMING TO A STOP. IN ADDITION, SEVERAL UNKNOWN WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL AND THERE WAS A CONTINUOUS BEEPING... Read more
Incident date: Dec 3, 2019
DRIVING IN SNOW STORM ON SIDE ROAD. GOING APPROX 20 MPH ROAD SLIGHT INCLINE AND CURVES TO LEFT. TRIED TO TURN LEFT AND CAR CONTINUED GOING STRAIGHT. ANTI LOCK BRAKES WERE PUMPING CAR SEEMED TO ACCELERATE CAR HEADED TO TELEPHONE POLE AND HIT VERY DIRECTLY. CAR WAS TOTALED TELEPHONE POLE CRACKED IN HALF I WAS THROWN INTO STEERING WHEEL WINDSHIELD AND CENTER CONSOLE. AIRBAGS NEVER DEPLOYED. I BROKE... Read more
Crash
1 injured
Incident date: Sep 30, 2019
TL* THE CONTACT OWNS A 2018 LEXUS LS. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A PRE-COLLISION SYSTEM, WHICH WAS SUPPOSED TO AID IN PREVENTING A CRASH. IN THE EVENT OF A CRASH, IT RELEASED THE HOOD OF THE VEHICLE. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT WAS CUT OFF BY ANOTHER VEHICLE. THE CONTACT DEPRESSED THE BRAKE PEDAL IMMEDIATELY AND THE PRE-COLLISION SYSTEM ACTIVATED. AS ... Read more
Incident date: Sep 30, 2019
TL* THE CONTACT OWNS A 2018 LEXUS LS. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A PRE-COLLISION SYSTEM, WHICH WAS SUPPOSED TO AID IN PREVENTING A CRASH. IN THE EVENT OF A CRASH, IT RELEASED THE HOOD OF THE VEHICLE. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT WAS CUT OFF BY ANOTHER VEHICLE. THE CONTACT DEPRESSED THE BRAKE PEDAL IMMEDIATELY AND THE PRE-COLLISION SYSTEM ACTIVATED. AS ... Read more
Incident date: Dec 11, 2019
VEHICLE SEEMS TO ACCELERATE ON ITS OWN WHILE PRESSING BRAKE, EVEN MOVING FORWARD AFTER COMING TO COMPLETE STOP
Incident date: Dec 11, 2019
VEHICLE SEEMS TO ACCELERATE ON ITS OWN WHILE PRESSING BRAKE, EVEN MOVING FORWARD AFTER COMING TO COMPLETE STOP
Incident date: Jun 10, 2017
TL* THE CONTACT OWNS A 2012 LEXUS LS460. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKES SHOOK AND THE VEHICLE VIBRATED WITHOUT WARNING. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE ROTORS AND BRAKE PADS, BUT THE FAILURE RECURRED. THE CONTACT CALLED CHATHAM PARKWAY LEXUS AT 888-379-0084... Read more
Incident date: Dec 5, 2019
LEFT FRONT TIRE LOCKS UP AND PULLS TO THE RIGHT WHEN MAKING A EMERGENCY STOP
Incident date: Nov 23, 2019
TL* THE CONTACT'S MOTHER OWNS A 2013 LEXUS IS 250. WHILE THE DRIVER WAS ATTEMPTING TO PARK THE VEHICLE, THE GEAR SHIFT LEVER WAS PLACED IN PARK WITH THE BRAKE PEDAL DEPRESSED. SUDDENLY, THE VEHICLE ACCELERATED INDEPENDENTLY, DROVE OVER A CURB, STRUCK A TREE, AND STRUCK A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER WAS INJURED AND SOUGHT MEDICAL ATTENTION AT... Read more
Crash
1 injured
Incident date: Nov 23, 2019
TL* THE CONTACT'S MOTHER OWNS A 2013 LEXUS IS 250. WHILE THE DRIVER WAS ATTEMPTING TO PARK THE VEHICLE, THE GEAR SHIFT LEVER WAS PLACED IN PARK WITH THE BRAKE PEDAL DEPRESSED. SUDDENLY, THE VEHICLE ACCELERATED INDEPENDENTLY, DROVE OVER A CURB, STRUCK A TREE, AND STRUCK A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER WAS INJURED AND SOUGHT MEDICAL ATTENTION AT... Read more
Crash
1 injured
Incident date: Jun 1, 2019
TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THAT THE VSC INDICATOR ILLUMINATED INTERMITTENTLY. ALSO, WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE STEERING WHEEL WOULD VIBRATE UNCONTROLLABLY. IN COLD WEATHER, THE STEERING WHEEL WOULD BECOME DIFFICULT TO MANEUVER. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MI... Read more
Incident date: Jun 1, 2019
TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THAT THE VSC INDICATOR ILLUMINATED INTERMITTENTLY. ALSO, WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE STEERING WHEEL WOULD VIBRATE UNCONTROLLABLY. IN COLD WEATHER, THE STEERING WHEEL WOULD BECOME DIFFICULT TO MANEUVER. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MI... Read more
Incident date: Dec 1, 2019
QUALITY OF SEAT LEATHER IS POOR. I LOOKED SAME YEAR MODEL WITH ANOTHER BRAND, THAT CAR SEATS ARE LOOKS GOOD AND BETTER THAN LEXUS ES350. I LOOKED AND COMPARED WIRH ANOTHER ES350 2009 ALSO SEATS WAS CRACKED.
Incident date: Dec 1, 2019
BLIND SPOT MONITORING ON PASSENGER SIDE ONLY WORKS ABOUT 50% OF THE TIME. DRIVER'S SIDE IS FINE. SYSTEM ON PASSENGER SIDE DOES NOT REGISTER OR "SEE" ABOUT HALF OF THE VEHICLES WHEN OVERTAKING OR BEING OVERTAKEN.
Incident date: Oct 1, 2019
I BOUGHT A LEXUS RX400H BACK IN 2013-2014 AND RECENTLY MY CAR EXPERIENCE SOME SERIOUS ISSUES. WHILE DRIVING ON THE HIGHWAY TO TAKE MY SON TO HIS FOOTBALL GAME MY ABS SYSTEM COMPLETELY WENT OUT ON ME ALMOST CAUSING ME TO CRASH. I RECENTLY WENT TO LEXUS TO FIND OUT THE PROBLEM AND WAS TOLD IT WAS MY ACTUATOR. I ASK LEXUS ABOUT A RECALL I WAS INFORMED OF BACK IN 2016-2017 FOR ACTUATOR AND THEY STATED... Read more
Incident date: Oct 1, 2019
I BOUGHT A LEXUS RX400H BACK IN 2013-2014 AND RECENTLY MY CAR EXPERIENCE SOME SERIOUS ISSUES. WHILE DRIVING ON THE HIGHWAY TO TAKE MY SON TO HIS FOOTBALL GAME MY ABS SYSTEM COMPLETELY WENT OUT ON ME ALMOST CAUSING ME TO CRASH. I RECENTLY WENT TO LEXUS TO FIND OUT THE PROBLEM AND WAS TOLD IT WAS MY ACTUATOR. I ASK LEXUS ABOUT A RECALL I WAS INFORMED OF BACK IN 2016-2017 FOR ACTUATOR AND THEY STATED... Read more
Incident date: Oct 1, 2019
I BOUGHT A LEXUS RX400H BACK IN 2013-2014 AND RECENTLY MY CAR EXPERIENCE SOME SERIOUS ISSUES. WHILE DRIVING ON THE HIGHWAY TO TAKE MY SON TO HIS FOOTBALL GAME MY ABS SYSTEM COMPLETELY WENT OUT ON ME ALMOST CAUSING ME TO CRASH. I RECENTLY WENT TO LEXUS TO FIND OUT THE PROBLEM AND WAS TOLD IT WAS MY ACTUATOR. I ASK LEXUS ABOUT A RECALL I WAS INFORMED OF BACK IN 2016-2017 FOR ACTUATOR AND THEY STATED... Read more
Incident date: Nov 15, 2019
AFTER REPLACING BATTERY, THE GPS, AUDIO SYSTEM, HEAT CONTROLS, (ENTIRE DISPLAY IS BLANK) THE DEALER SAID THEY DON'T KNOW WHAT HAPPENED. THERE ARE NUMEROUS IDENTICAL COMPLAINTS ON-LINE HAVING THE SAME ISSUE..
Incident date: Nov 15, 2019
AFTER REPLACING BATTERY, THE GPS, AUDIO SYSTEM, HEAT CONTROLS, (ENTIRE DISPLAY IS BLANK) THE DEALER SAID THEY DON'T KNOW WHAT HAPPENED. THERE ARE NUMEROUS IDENTICAL COMPLAINTS ON-LINE HAVING THE SAME ISSUE..
Incident date: Jun 23, 2019
I GOT INTO ACCIDENT AND NO AIRBAG DEPLOYED EVEN AT HIGH IMPACT AND OTHE OTHE VEHICLE FLIPPED OVER.
Crash
1 injured
Incident date: Jun 23, 2019
I GOT INTO ACCIDENT AND NO AIRBAG DEPLOYED EVEN AT HIGH IMPACT AND OTHE OTHE VEHICLE FLIPPED OVER.
Crash
1 injured
Incident date: Jun 23, 2019
I GOT INTO ACCIDENT AND NO AIRBAG DEPLOYED EVEN AT HIGH IMPACT AND OTHE OTHE VEHICLE FLIPPED OVER.
Crash
1 injured
Incident date: Sep 24, 2019
I WAS DRIVING FOR 2.5 HOURS FROM VIRGINIA TO WEST VIRGINIA AND 3 OF MY 4 BRAND NEW TIRES WENT FLAT AT THE SAME TIME ON I81 NORTH. THEY WERE INSTALLED THE PRIOR SATURDAY AND I DROVE ON THE NEXT TUESDAY. THE TIRES ARE GOODYEAR ASSURANCE MAXLIFE, AND THEY WERE PROPERLY INFLATED. THE GOODYEAR TIRE SERVICE WHERE I WAS TOWED FOR REPLACEMENT TIRES SAID THERE ARE NO PUNCTURES ON THE TIRES, WHICH I STILL ... Read more
Incident date: Sep 24, 2019
I WAS DRIVING FOR 2.5 HOURS FROM VIRGINIA TO WEST VIRGINIA AND 3 OF MY 4 BRAND NEW TIRES WENT FLAT AT THE SAME TIME ON I81 NORTH. THEY WERE INSTALLED THE PRIOR SATURDAY AND I DROVE ON THE NEXT TUESDAY. THE TIRES ARE GOODYEAR ASSURANCE MAXLIFE, AND THEY WERE PROPERLY INFLATED. THE GOODYEAR TIRE SERVICE WHERE I WAS TOWED FOR REPLACEMENT TIRES SAID THERE ARE NO PUNCTURES ON THE TIRES, WHICH I STILL ... Read more
Incident date: Nov 1, 2019
PASSENGER WIPER WAS MAKING A LOUD KNOCKING SOUND AND HITTING THE HOOD. LEARNED THAT THE ARM WAS BENT, CAUSING THE WIPER TO HIT THE INTERIOR OF THE HOOD AND HAS CAUSED PAINT TO RUB OFF ON THE HOOD.
Incident date: Nov 18, 2019
I HAD A GRAND MAL SEIZURE WHILE DRIVING AND ACCELERATED VERY QUICKLY WHEN MY FOOT LOCKED DOWNWARD ON THE GAS AND MY TWELVE YEAR OLD DAUGHTER HAD TO GRAB STEERING WHEEL AND TURN US INTO A LIGHTPOLE TO AVOID DRIVING STRAIGHT INTO A BRICK WALL. FULL FRONTAL DAMAGE AT AN EXCESSIVE SPEED IN WHICH THE LIGHTPOLE ALMOST CUT THE CAR IN HALF AND NOT A SINGLE AIRBAG DEPLOYED!! CAR IS A COMPLETE TOTAL LOSS A... Read more
Crash
3 injured
Incident date: Nov 18, 2019
I HAD A GRAND MAL SEIZURE WHILE DRIVING AND ACCELERATED VERY QUICKLY WHEN MY FOOT LOCKED DOWNWARD ON THE GAS AND MY TWELVE YEAR OLD DAUGHTER HAD TO GRAB STEERING WHEEL AND TURN US INTO A LIGHTPOLE TO AVOID DRIVING STRAIGHT INTO A BRICK WALL. FULL FRONTAL DAMAGE AT AN EXCESSIVE SPEED IN WHICH THE LIGHTPOLE ALMOST CUT THE CAR IN HALF AND NOT A SINGLE AIRBAG DEPLOYED!! CAR IS A COMPLETE TOTAL LOSS A... Read more
Crash
3 injured
Incident date: Nov 14, 2019
MY BRAKES HAVE BEEN MAKING A CLICKING AND TAPPING SOUND. THEY ALSO FEEL SPONGY AND HARD TO STOP THE CAR. I WAS DRIVING HOME AND THE DASH LIGHTS "BRAKE MALFUNCTION" CAME ON. I CONTINUED TO MY HOUSE AND UPON ENTERING MY DRIVEWAY, THE BRAKES SEEMED TO HAVE DIFFICULTY STOPPING THE CAR. UPON RESEARCHING THE PROBLEM AND CONTACTING LEXUS COORPORATION, IT IS A KNOWN DEFECT WITH THE BRAKE ACTUATOR. I FEEL ... Read more
Incident date: Jun 1, 2019
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE DRIVING, THE BRAKE PEDAL BECAME VERY DIFFICULT TO DEPRESS AND VIBRATED WHILE BEING DEPRESSED TO THE FLOORBOARD. ALSO, THE BRAKE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT STATED THAT SHE WAS ABLE TO DRIVE 30 MPH TO LEXUS OF GLENDALE (1221 S BRAND BLVD, GLENDALE, CA 91204, (818) 507-1300) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE... Read more