Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: May 30, 2019
THE HORN QUIT WORKING. FOUND IT WORKS ONLY WHEN THE STEERING WHEEL IS TURNED CLOSE TO END OF CLOCKWISE AND COUNTERCLOCKWISE DIRECTION. DEEMED SAFETY HAZARD SINCE NO HORN SOUND TO ALERT PEDESTIANS, BICYCLISTS AND OTHER DRIVERS OF DANGER. WASN'T COVERED UNDER WARRANTY AND COST $690 TO REPLACE STEERING WHEEL CLOCK SPRING.
Incident date: Oct 25, 2019
ALL 4 DOORS STOPPED LOCKING BY KEY FOB, INSIDE SWITCHES OR EXTERIOR DOOR HANDLE SWITCHES OR WHEN PUTTING THE TRANSMISSION IN GEAR. NO CLICK IS HEARD WHEN TRYING TO LOCK DOORS BUT CLICKING IS HEARD WHEN HITTING THE UNLOCK SWITCHES. DOORS WILL UNLOCK ELECTRONICALLY/ ELECTRICALLY WHEN THEY ARE MANUALLY LOCKED FROM INSIDE THE VEHICLE. A PREVIOUS REPORT INDICATED A SIMILAR PROBLEM THAT A DEALER DI... Read more
Incident date: Oct 24, 2019
DRIVERS SIDE KNEE AIRBAG REPORTING CODES OF SHORT IN SQUIB CIRCUIT WHICH COMES AND GOES. AIRBAG LIGHT IS ON WHEN ACTIVE. ALSO RANDOMLY REPORTS A CODE WITH OPEN IN SQUIB CIRCUIT WHICH ALSO COMES AND GOES. HISTORY REPORTS HAS THE CODES ACTIVE AND CLEAR. CODES ARE PRESENT AND WILL NOT CLEAR AT THIS TIME. THIS IS HAPPENING IN ALL SCENARIO'S OF MOVEMENT AND PARKED CONDITIONS. CODES ARE STILL PRESEN... Read more
Incident date: Aug 4, 2019
THE AIRBAG COVER ON THE PASSENGER SIDE IS CRACKED AND LOOKS AS IF IT IS GOING TO POP. THIS COULD BE A HAZARD.
Incident date: Sep 2, 2019
IN MARCH INSTALLED 4 BRAND NEW DUNLOPS IN MY CAR AFTER DRIVING 13K MILES STARTED FEELING A SHAKE IN THE STEERING WHEEL THE RETAILER KEPT ROTATING AND BALANCING THE TIRE AND THE ISSUE WAS STILL THERE CALLED DUNLOP TO LET THEM KNOW THE ISSUE AND CALLED CORPORATE OF THE RETAILER AFTER DOING THE DIAGNOSIS THEY TOLD ME THAT 2 TIRES ARE DEFECTIVE AND THEY WILL REPLACE THE TIRE AFTER THAT THE ISSUE IS ST... Read more
Incident date: Sep 2, 2019
IN MARCH INSTALLED 4 BRAND NEW DUNLOPS IN MY CAR AFTER DRIVING 13K MILES STARTED FEELING A SHAKE IN THE STEERING WHEEL THE RETAILER KEPT ROTATING AND BALANCING THE TIRE AND THE ISSUE WAS STILL THERE CALLED DUNLOP TO LET THEM KNOW THE ISSUE AND CALLED CORPORATE OF THE RETAILER AFTER DOING THE DIAGNOSIS THEY TOLD ME THAT 2 TIRES ARE DEFECTIVE AND THEY WILL REPLACE THE TIRE AFTER THAT THE ISSUE IS ST... Read more
Incident date: Oct 5, 2019
2019 LEXUS ES 350. CONSUMER WRITES IN REGARD LEAKING POWER STEERING HOSE AND A DRY CANISTER. *AS THE CONSUMER STATED THE TIRES ON THE VEHICLE HAD CUPPED. THE VEHICLE WAS REPAIRED.*JS
Incident date: Oct 5, 2019
2019 LEXUS ES 350. CONSUMER WRITES IN REGARD LEAKING POWER STEERING HOSE AND A DRY CANISTER. *AS THE CONSUMER STATED THE TIRES ON THE VEHICLE HAD CUPPED. THE VEHICLE WAS REPAIRED.*JS
Incident date: Nov 2, 2018
TL* THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND THE GLARE FROM THE DASHBOARD AFFECTED HER VISIBILITY WHILE DRIVING VARIOUS SPEEDS. THE CONTACT SPOKE WITH TOM WOOD LEXUS (4610 E 96TH ST, INDIANAPOLIS, IN 46240, (317) 580-6888) AND WAS INFORMED THAT THERE WAS A LIMITED TIME WARRANTY TO HAVE THE VEHICLE SERVICED. THE CONTACT WAS INFORMED THAT SHE MISSED... Read more
Incident date: Oct 20, 2019
I WAS REAR ENDED BY A CAR AT A HIGH RATE OF SPEED AND PUSHED INTO THE CAR IN FRONT OF ME. NONE OF MY AIR BAGS DEPLOYED.
Crash
1 injured
Incident date: Oct 17, 2019
I BOUGHT A LEXUS ES 350 2007 ON OCTOBER 11TH 2019 A FEW DAYS LATER I NOTICED IT WAS A BIG GLARE IN THE WINDOW FROM THE DASHBOARD I THOUGHT IT WAS ALL YOU ON THERE I TRIED TO WIPE AND THERE WAS A STICKY RESIDUE I WENT BACK TO THE DEALERSHIP AND THEY TOLD ME IT WAS NO BIG DEAL NOTHING THEY CAN DO ABOUT IT BUT IT GIVES ME A BURNING EYE FEELING ANTI-GLARE IS BLINDING EYEWEAR GLASSES AND I THINK IT'S A... Read more
Incident date: Oct 10, 2019
WHEN DRIVING AT 60MPH, AFTER REMOVING FOOT FROM GAS PEDAL, VEHICLE WILL CONTINUE TO MAINTAIN A SPEED OF 40MPH. HAVE TO APPLY BRAKES TO SLOW CAR DOWN.
Incident date: May 1, 2019
THE ENGINE CONSTANTLY RATTLED/SHUDDERS VIOLENTLY UPON INITIAL START AND RANDOMLY SHAKES VIOLENTLY ON THE ROAD WHILE DRIVING CAUSING ME TO HAVE TO VEER OFF THE ROAD EVERY TIME IT VIOLENTLY SHAKES, CHECK ENGINE LIGHT IS ON. LEXUS DEALERSHIP REPORTED RANDOM ENGINE CYLINDER MISFIRES; AND A THREE-DAY PHYSICAL OBSERVATION AFTER THE INTAKE MANIFOLD REMOVAL SHOWS: UNEXPLAINED INTERNAL COOLANT LEAK. COLLAN... Read more
Incident date: Aug 20, 2019
ON THE NIGHT OF AUGUST 20, 2019, AT 9:45, I PARKED MY LEXUS ES 300 AND WENT INSIDE THE LOCAL ACME. ACME IS APPROX MILES FROM HOME. I ENTERED THE STORE AND HEARD OVER THE INTERCOM ALL SHOPPERS HAD 12 MIN BEFORE CLOSING. I QUICKLY SHOPPED, AND UPON EXITING THE STORE, MY CAR HAD A SIGNIFICANT FIRE, AND THE FIRE COMPANY THAT WAS ACROSS THE STREET HAD TO RESPOND AND PUT IT OUT. MY CAR HAD NO POWER, AN... Read more
Fire
Incident date: Aug 20, 2019
ON THE NIGHT OF AUGUST 20, 2019, AT 9:45, I PARKED MY LEXUS ES 300 AND WENT INSIDE THE LOCAL ACME. ACME IS APPROX MILES FROM HOME. I ENTERED THE STORE AND HEARD OVER THE INTERCOM ALL SHOPPERS HAD 12 MIN BEFORE CLOSING. I QUICKLY SHOPPED, AND UPON EXITING THE STORE, MY CAR HAD A SIGNIFICANT FIRE, AND THE FIRE COMPANY THAT WAS ACROSS THE STREET HAD TO RESPOND AND PUT IT OUT. MY CAR HAD NO POWER, AN... Read more
Fire
Incident date: Aug 20, 2019
ON THE NIGHT OF AUGUST 20, 2019, AT 9:45, I PARKED MY LEXUS ES 300 AND WENT INSIDE THE LOCAL ACME. ACME IS APPROX MILES FROM HOME. I ENTERED THE STORE AND HEARD OVER THE INTERCOM ALL SHOPPERS HAD 12 MIN BEFORE CLOSING. I QUICKLY SHOPPED, AND UPON EXITING THE STORE, MY CAR HAD A SIGNIFICANT FIRE, AND THE FIRE COMPANY THAT WAS ACROSS THE STREET HAD TO RESPOND AND PUT IT OUT. MY CAR HAD NO POWER, AN... Read more
Fire
Incident date: Oct 6, 2019
10.6.19 RADIATOR BLEW.WHILE DRIVING.ON BRIDGE ON INTERSTATE. ENGINE OVER HEATED. ENGINE WAS SUPPOSED TO SHUT DOWN. ENGINE BLEW HEAD GASKET. ENGINE LIGHT WAS ON FROM A EMISSION SYSTEMS RECALL. I WAS NOT AWARE THAT ENGINE WAS OVER HEATING. NO ALERTS. HAD AN APPOINTMENT ON 10.13.19 TO FIX RECALLED EMISSIONS SYSTEM. NEED NEW ENGINE AND RADIATOR. COST $10,000 MINIMIUM
Incident date: Oct 6, 2019
10.6.19 RADIATOR BLEW.WHILE DRIVING.ON BRIDGE ON INTERSTATE. ENGINE OVER HEATED. ENGINE WAS SUPPOSED TO SHUT DOWN. ENGINE BLEW HEAD GASKET. ENGINE LIGHT WAS ON FROM A EMISSION SYSTEMS RECALL. I WAS NOT AWARE THAT ENGINE WAS OVER HEATING. NO ALERTS. HAD AN APPOINTMENT ON 10.13.19 TO FIX RECALLED EMISSIONS SYSTEM. NEED NEW ENGINE AND RADIATOR. COST $10,000 MINIMIUM
Incident date: Aug 18, 2019
I WAS IN MY CAR, MOTOR RUNNING, FACING TRAFFIC ,STOPPED AT EDGE OF DRIVEWAY, WITH FOOT ON BRAKE, WAITING FOR TRAFFIC TO CLEAR. SUDDENLY CAR STARTED TO ACCELERATE. I REFLEXIBLY PRESSED ON BRAKE WITH MAXIMUM FORCE. CAR CONTINUED VERY SLOWLY. I PULLED OUT OF GEAR TO NEUTRAL WHICH STOPPED CAR. CAR TRAVELED NO MORE THEN 1 CAR LENGTH TO STOP NEXT TO CURB. AFTER A PAUSE, I PROCEEDED TO DRIVE TO STOPS OV... Read more
Incident date: Aug 17, 2019
I AM THE ORIGINAL OWNER OF A 2013 LEXUS RX350. ON AUGUST 14, 2019 AS I WAS PARKING MY CAR AND ROLLING INTO A PARKING SPOT, WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THE CAR HIT A CURB AND GAVE ME THE TIME TO REACT AND APPLIED ENOUGH BRAKE PRESSURE TO STOP THE VEHICLE BEFORE IT WENT INTO THE STREET INTO ONCOMING TRAFFIC. THE NEXT DAY I BROUGHT THE CAR ... Read more
Crash
Incident date: Aug 17, 2019
I AM THE ORIGINAL OWNER OF A 2013 LEXUS RX350. ON AUGUST 14, 2019 AS I WAS PARKING MY CAR AND ROLLING INTO A PARKING SPOT, WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THE CAR HIT A CURB AND GAVE ME THE TIME TO REACT AND APPLIED ENOUGH BRAKE PRESSURE TO STOP THE VEHICLE BEFORE IT WENT INTO THE STREET INTO ONCOMING TRAFFIC. THE NEXT DAY I BROUGHT THE CAR ... Read more
Crash
Incident date: Aug 17, 2019
I AM THE ORIGINAL OWNER OF A 2013 LEXUS RX350. ON AUGUST 14, 2019 AS I WAS PARKING MY CAR AND ROLLING INTO A PARKING SPOT, WITH MY FOOT ONLY ON THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR ACCELERATED FORWARD. THE CAR HIT A CURB AND GAVE ME THE TIME TO REACT AND APPLIED ENOUGH BRAKE PRESSURE TO STOP THE VEHICLE BEFORE IT WENT INTO THE STREET INTO ONCOMING TRAFFIC. THE NEXT DAY I BROUGHT THE CAR ... Read more
Crash
Incident date: Oct 1, 2018
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS SOFT, DETERIORATING, AND MELTING. ALSO, THE TPMS WARNING INDICATOR WAS ILLUMINATED. THE CONTACT CALLED HERRIN-GEAR INFINITI (685 HIGH ST, JACKSON, MS 39202, (601) 354-4900) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILE... Read more
Incident date: Oct 1, 2018
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS SOFT, DETERIORATING, AND MELTING. ALSO, THE TPMS WARNING INDICATOR WAS ILLUMINATED. THE CONTACT CALLED HERRIN-GEAR INFINITI (685 HIGH ST, JACKSON, MS 39202, (601) 354-4900) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILE... Read more
Incident date: Oct 4, 2019
WHILE VEHICLE WAS IN MOTION, MULTIPLE WARNING LIGHTS AND MESSAGES ILLUMINATED, AND AUDIBLE CHIMES SOUNDED. BRAKE BOOSTER FAILED. NO BRAKES, NO ADVANCE WARNING. THIS OCCURRED ON LOCKWOOD ROAD, ELGIN TX ON OCTOBER 4, 2019 AROUND 8 PM. LEXUS PUT OUT A SAFETY RECALL ON THEIR 2019/2020 VEHICLES WITH THE SAME PROBLEM. FMVSS NO.126 BACK IN JULY 24, 2019
Incident date: Oct 12, 2019
LEXUS OF BELLEVUE SERVICE DEPARTMENT (IN BELLEVUE, WA) COMPLETED A ROUTINE OIL CHANGE ON MY 2008 LEXUS RX 350 AND THEN TOLD ME THEY DISCOVERED A GASKET POWER STEERING FLUID LEAKAGE ON PASSENGER SIDE POWER STEERING RACK AND THAT THIS IS A CRITICAL SAFETY ISSUE THAT WOULD REQUIRE A COMPLETE REPLACEMENT OF POWER STEERING RACK AND GASKETS. THIS WAS COMPLETED AND COST ME $1,874.93 (AFTER APPLYING A LE... Read more
Incident date: Sep 6, 2009
WHILE DRIVING IN MY NEIGHBORHOOD, I HEARD A NOISE. 1-3 MINUTES LATER, THE OIL LIGHT CAME ON. I WENT STRAIGHT TO THE DEALER (A MILE AWAY), DESPITE THE OWNER'S MANUAL INDICATING NO URGENCY. THEY SAID MY OIL COOLER LINE BLEW, LEAKED OUT ALL MY OIL AND DESTROYED MY ENGINE WITHIN MINUTES. I CAME TO FIND OUT LATER THAT THIS CATASTROPHIC, ENGINE-DESTROYING OIL LINE RUPTURE IS A KNOWN DEFECT TO LEXUS (... Read more
Incident date: Sep 6, 2009
WHILE DRIVING IN MY NEIGHBORHOOD, I HEARD A NOISE. 1-3 MINUTES LATER, THE OIL LIGHT CAME ON. I WENT STRAIGHT TO THE DEALER (A MILE AWAY), DESPITE THE OWNER'S MANUAL INDICATING NO URGENCY. THEY SAID MY OIL COOLER LINE BLEW, LEAKED OUT ALL MY OIL AND DESTROYED MY ENGINE WITHIN MINUTES. I CAME TO FIND OUT LATER THAT THIS CATASTROPHIC, ENGINE-DESTROYING OIL LINE RUPTURE IS A KNOWN DEFECT TO LEXUS (... Read more
Incident date: Sep 29, 2019
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE REVERSING, THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO THREE TREES. THE STEERING WHEEL BECAME UNCONTROLLABLE/INOPERABLE AND THE BRAKE PEDAL WAS APPLIED, BUT TRAVELED TO THE FLOORBOARD. THE CONTACT TURNED OFF THE IGNITION TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE POLICE DEPARTMENT ARRIVED,... Read more
Crash
Incident date: Sep 29, 2019
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE REVERSING, THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO THREE TREES. THE STEERING WHEEL BECAME UNCONTROLLABLE/INOPERABLE AND THE BRAKE PEDAL WAS APPLIED, BUT TRAVELED TO THE FLOORBOARD. THE CONTACT TURNED OFF THE IGNITION TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE POLICE DEPARTMENT ARRIVED,... Read more
Crash
Incident date: Sep 29, 2019
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE REVERSING, THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO THREE TREES. THE STEERING WHEEL BECAME UNCONTROLLABLE/INOPERABLE AND THE BRAKE PEDAL WAS APPLIED, BUT TRAVELED TO THE FLOORBOARD. THE CONTACT TURNED OFF THE IGNITION TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE POLICE DEPARTMENT ARRIVED,... Read more
Crash
Incident date: Sep 29, 2019
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE REVERSING, THE VEHICLE SPONTANEOUSLY ACCELERATED AND CRASHED INTO THREE TREES. THE STEERING WHEEL BECAME UNCONTROLLABLE/INOPERABLE AND THE BRAKE PEDAL WAS APPLIED, BUT TRAVELED TO THE FLOORBOARD. THE CONTACT TURNED OFF THE IGNITION TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE POLICE DEPARTMENT ARRIVED,... Read more
Crash
Incident date: Sep 21, 2018
THERE WAS NO INDICATION OF A EXPECTED TOTAL BRAKE FAILURE WHILE DRIVING THE VEHICLE. BUT WHEN IT DID OCCUR, WE DID HAVE A CEL COME ONE AND LUCKILY, WIFE WAS IN A PARKING LOT AND DRIVING SLOWLY. THIS HAD BEEN MY WIFE/DAUGHTER'S MAIN MEANS OF MOVING AROUND. HAD THEY BEEN ON THE HIGHWAY, IT WOULD HAVE RESULTED IN INJURIES WITH THE UNKNOWN SIGNS THAT THE BRAKES WOULD FAIL COMPLETELY. HAD TO HAVE T... Read more
Incident date: Jul 19, 2019
LEXUS DIAGNOSED THE FRONT BRAKE ACTUATOR IS FAILING. APPARENTLY THIS WAS A KNOWN ISSUE AND THERE WAS A CUSTOMER SUPPORT PROGRAM THAT EXTENDED THE WARRANTY ON THIS PART TO DECEMBER 31, 2017 OR 150,000 MILES. THIS ISSUE APPEARED AT ABOUT 100,000 MILES ON MY VEHICLE, BUT BEYOND THE EXPIRATION DATE OF THE CUSTOMER SUPPORT PROGRAM AND LEXUS HAS REFUSED TO REPAIR IT AT NO COST OR CONSIDER AN EXTENSION.... Read more
Incident date: Oct 1, 2018
I HAVE HAD MY LEXUS SINCE 2007 I HAVE MANY TIMES RECIEVED LETTERS FOR MY RECALL ON THE AIR BAGS RECALL ID RTPW-48Q I CALLED AND SPOKE WITH LEXUS WHO THEN SET UP AN ACCOUNT WITH ME AND THEN FOUND ME A LOCATION TO HAVE THE RECALL FIXED THIS WAS AROUND OCTOBER OF 2018 SINCE THEN I HAVE HAD SOME TROUBLING FINDINGS THAT I BELIEVE MY HUSBAND AT THE TIME HAS POSSIBLY DONE THINGS TO MY CAR THAT COULD PO... Read more
Incident date: Oct 1, 2018
I HAVE HAD MY LEXUS SINCE 2007 I HAVE MANY TIMES RECIEVED LETTERS FOR MY RECALL ON THE AIR BAGS RECALL ID RTPW-48Q I CALLED AND SPOKE WITH LEXUS WHO THEN SET UP AN ACCOUNT WITH ME AND THEN FOUND ME A LOCATION TO HAVE THE RECALL FIXED THIS WAS AROUND OCTOBER OF 2018 SINCE THEN I HAVE HAD SOME TROUBLING FINDINGS THAT I BELIEVE MY HUSBAND AT THE TIME HAS POSSIBLY DONE THINGS TO MY CAR THAT COULD PO... Read more
Incident date: Aug 9, 2019
WHILE DRIVING ON THE FREEWAY AT 72.5 MPH THE BRAKES LOCKED UP WITHOUT WARNING CAUSING THE VEHICLE TO SKID 60 TO 70 FEET, CRASH INTO A CONCRETE CENTER DIVIDER AND AIRBAGS WERE NOT DEPLOYED. MODERATE INJURIES. LEXUS DID AN INSPECTION 32 DAYS LATER AND THEY HAVE NO EXPLANATION. THE ACCIDENT OCCURRED APPROXIMATELY TWO MONTHS AGO ON AUGUST 9 , 2019. VEHICLE STILL SITS AT THE DEALERSHIP WHILE I MAKE P... Read more
Crash
1 injured
Incident date: Aug 9, 2019
WHILE DRIVING ON THE FREEWAY AT 72.5 MPH THE BRAKES LOCKED UP WITHOUT WARNING CAUSING THE VEHICLE TO SKID 60 TO 70 FEET, CRASH INTO A CONCRETE CENTER DIVIDER AND AIRBAGS WERE NOT DEPLOYED. MODERATE INJURIES. LEXUS DID AN INSPECTION 32 DAYS LATER AND THEY HAVE NO EXPLANATION. THE ACCIDENT OCCURRED APPROXIMATELY TWO MONTHS AGO ON AUGUST 9 , 2019. VEHICLE STILL SITS AT THE DEALERSHIP WHILE I MAKE P... Read more
Crash
1 injured
Incident date: Oct 7, 2019
VVT-I RUBBER OIL LINE RUPTURED LEAKING ALL 6 QUARTS OF OIL OUT OF ENGINE, CAUSING CATASTROPHIC ENGINE DAMAGE WHILE DRIVING IN 2008 LEXUS RX350 TOYOTA SHOULD HAVE NEVER PUT A RUBBER HOSE ON AN OIL LINE WITH 80PSI AND THEY SHOULD HAVE ISSUED A RECALL. THE LEXUS DEALER HAS NEVER ADVISED ME OF POTENTIAL PROBLEM. THEY SHOULD HAVE TO REPAIR MY ENGINE. FURIOUS AT TOYOTA FOR CUTTING COSTS!
Incident date: Oct 7, 2019
VVT-I RUBBER OIL LINE RUPTURED LEAKING ALL 6 QUARTS OF OIL OUT OF ENGINE, CAUSING CATASTROPHIC ENGINE DAMAGE WHILE DRIVING IN 2008 LEXUS RX350 TOYOTA SHOULD HAVE NEVER PUT A RUBBER HOSE ON AN OIL LINE WITH 80PSI AND THEY SHOULD HAVE ISSUED A RECALL. THE LEXUS DEALER HAS NEVER ADVISED ME OF POTENTIAL PROBLEM. THEY SHOULD HAVE TO REPAIR MY ENGINE. FURIOUS AT TOYOTA FOR CUTTING COSTS!
Incident date: Sep 30, 2019
HYDRAULIC HOOD SUPPORTS FAILED CAUSING HOOD TO FALL SUDDENLY ALMOST STRIKING CHILD. NO OTHER SUPPORTS AVAILABLE UNDER HOOD TO PREVENT HARM OR INJURY. SIMILAR REPAIR WAS PROVIDED FOR TRUNK ON 2004 TOYOTA SIENNA BY MANUFACTURE DUE TO SAFETY CONCERN. THIS IS A FAULTY DESIGN THAT SHOULD NEVER FAIL DUE TO RISK OF SERIOUS HEAD OR NECK INJURY. PLEASE RESPOND BACK.
Incident date: Sep 15, 2019
TL* THE CONTACT'S FATHER OWNS A 2019 LEXUS LS500. WHILE REVERSING AT LOW SPEEDS, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED TWICE WHILE REVERSING. AS A RESULT, THE VEHICLE CRASHED INTO A TELEPHONE UTILITY BOX. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO ... Read more
Crash
Incident date: Sep 30, 2019
MY WHOLE DASH AND DOORS ARE STICKY AND PEEL OFF AT THE SLIGHTEST THING. I'VE HAD THE CAR FOR LESS THAN A YEAR AND THE IT'S LITERALLY COMING OFF
Incident date: Sep 27, 2019
THIS IS IN REGARDS TO DASHBOARD STICKINESS, CRACKING AND WINDSHIELD GLARE/REFLECTION. ALSO THE DOOR PANELS. THE UNDERSTANDING LEXUS ISSUED WARRANTY ENHANCEMENT NOW THEY INDICATE THE PROGRAM HAS EXPIRED. WE JUT PURCHASED THE VEHICLE FOR OUR 16 YEAR OLD DAUGHTER AND THIS IS MAJOR CONCERNS SINCE IT HAD SAFETY IMPACT IN MY MIND DUE TO THE GLARING AND POSSIBLE IMPACT TO THE AIR BAG DUE TO THE WORKMA... Read more
Incident date: Sep 27, 2019
WAS ENTERING HIGHWAY AND REACHED SPEEDS OF ABOUT 70MPH WHEN ALL OF A SUDDEN THE SUNROOF EXPLODED AND SHATTERED. I IMMEDIATELY CONTACTED LEXUS AS I KNEW NOTHING COULD POSSIBLY HIT MY CAR AT THOSE SPEEDS AND NOT COME FLYING THROUGH THE ROOF AND DAMAGE THE FRAME AND OTHER MOVING PARTS. THE ONLY THING THAT SAVED ME WAS THAT I HAD THE INTERIOR SLIDE HATCH HALFWAY CLOSED SO GLASS DIDN'T ENTER THE VEHICL... Read more
Incident date: Apr 1, 2019
TL* THE CONTACT OWNS A 2007 LEXUS LS 460. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY AND CREATED A GLARE THAT OBSTRUCTED THE DRIVER'S VIEW OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED TOM WOOD LEXUS (4610 E 96TH ST, INDIANAPOLIS, IN 46240, (317) 580-6888) WHERE IT WAS DIAGNOSED THAT THE DASH COVER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUF... Read more
Incident date: Jun 5, 2018
TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT THE ENTIRE DASHBOARD WAS CRACKING FROM THE DRIVER'S SIDE TO THE PASSENGER SIDE. THE VEHICLE WAS TAKEN TO LEXUS OF WICHITA (1555 N GREENWICH RD, WICHITA, KS 67206, (316) 779-2606) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS COSMETIC; THEREFORE, IT WOULD NOT BE REPAIRED FOR FREE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER W... Read more
Incident date: Jul 9, 2019
I HAVE BEEN HAVING A LOUD BARKING SOUND NEAR THE DRIVER SIDE LOWER SIDE NEAR OR BEHIND THE FIREWALL. THIS OCCURS REGULARLY WHEN BRAKING AND EVEN OCCURS WHEN I DEPRESS THE BRAKE SO I CAN TURN THE CAR ON. IT MOSTLY HAPPENS WHEN NEARING A COMPLETE STOP AND PRESSING THE BRAKES MODERATELY. THE PEDAL WILL EVEN VIBRATE LIKE A CELL PHONE WITH NOISE. THERE APPEARS SLIGHTLY REDUCED BRAKING RESPONSE AS THIS ... Read more
Incident date: Jul 9, 2019
I HAVE BEEN HAVING A LOUD BARKING SOUND NEAR THE DRIVER SIDE LOWER SIDE NEAR OR BEHIND THE FIREWALL. THIS OCCURS REGULARLY WHEN BRAKING AND EVEN OCCURS WHEN I DEPRESS THE BRAKE SO I CAN TURN THE CAR ON. IT MOSTLY HAPPENS WHEN NEARING A COMPLETE STOP AND PRESSING THE BRAKES MODERATELY. THE PEDAL WILL EVEN VIBRATE LIKE A CELL PHONE WITH NOISE. THERE APPEARS SLIGHTLY REDUCED BRAKING RESPONSE AS THIS ... Read more