Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jan 23, 2026
I received a recall on my 2022 ford f150 vehicle stating that the wheel end hub bolt in the rear axle may become loose or break. Continued use of the vehicle can cause damages to other vehicles and/or cause crashes. I tried to have this repaired when I received a recall notice back in November 2025 but they were unable to help. I dropped my vehicle off on 1/6/26 for recall repair and they are tell... Read more
Incident date: Nov 29, 2025
My 2011 Ford Fusion Hybrid is dangerous to me and others on the road. When I drove my car, was coming to a stopping point and it didn't want to stop. It does it off and on. I took it to the dealership and was told I needed a abs module. They didn't have any because they was on back order. This was during the pandemic and as of 2026 they are still on back order. I also purchased two abs modules use... Read more
Incident date: Jan 22, 2026
I had driven may a mile and was turning right onto a street. As soon as I turned onto the street my car just stopped and would not move. I had no power -- I put my gas pedal all the way down and it would only inch along. I was so scared that I would get rear ended. I immediately put on my flashers and prayed no one would hit me. I finally inched my way into the grass. I kept trying to get po... Read more
Incident date: Jan 10, 2026
The engine experienced a piston misfire that occurred internally, causing a fracture within the engine block. The resulting damage allows oil intrusion into the spark plug chamber. This constitutes a mandatory safety concern that requires immediate attention.
Incident date: Jan 1, 2016
This is realted to the 10 speed transmission. The vehicle started to downshift hard. I parked it at home and went to move it and it would not move. I had it towed to my locall Ford Dealer where thy told me I needed a complete new transmission totally $9500!!!!
Incident date: Jan 1, 2016
Estimados, Mi nombre es [XXX] , residente de Toa Baja, Puerto Rico. Soy propietario de un Lexus IS250 2010, VIN [XXX] . Recientemente acudí a un concesionario Lexus para solicitar evaluación del deterioro del tablero y paneles interiores (superficies pegajosas y agrietadas). El concesionario negó la asistencia indicando que la lectura actual del odómetro no coincide con la última registrada... Read more
Incident date: Sep 23, 2025
Dash Delamination: The leather dashboard is experiencing severe delamination and pulling away from the substrate, specifically in the area surrounding the passenger-side airbag. I believe this condition poses two significant safety risks: Airbag Interference: The detached and warped material may obstruct, delay, or alter the deployment path of the passenger-side airbag during a collision. Visibi... Read more
Incident date: Jan 16, 2026
I will be driving and there’s a click and suddenly no power just goes dead
Incident date: Jan 9, 2026
I purchased my 2019 dodge journey in 2022 and about two months maybe after purchasing it, my backup camera went out. At first, it came in and out- only working occasionally. But then it completely stopped and hasn’t worked since. There’s a line through the image where the camera use to show up in the mirror. I understand some 2019 dodge journeys has recalls for this, but not my VIN. So I wante... Read more
Incident date: Jan 9, 2026
While driving slowly in a parking lot and without striking any object, my 2023 Lexus RZ 450e experienced a catastrophic front right suspension failure. The suspension failure caused separation of the CV axle, detachment of the front right wheel assembly, and an immediate loss of steering control. The vehicle became inoperable and required towing. Fortunately, this occurred at low speed and no inju... Read more
Incident date: Jan 16, 2026
The contact owned a 2024 Toyota Rav4. The contact stated that while driving at slower speeds at a gas station, attempting to drive into the car wash, the vehicle independently accelerated and crashed into a fence and a nearby tree, where the vehicle came to a stop. No warning light was illuminated. In addition, the contact attempted to depress the brake pedals to stop the vehicle; however, the veh... Read more
Crash
Incident date: Jan 10, 2026
My panoramic sunroof spontaneously blew while driving on freeway
Incident date: Jan 10, 2026
The contact owns a 2013 Lexus ES 300H. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. The service ABS, Brakes, and hazard warning lights were illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed; however, no cause for the failure was determined. An appointment with the dealer was scheduled to inspect the vehicle. ... Read more
Incident date: Dec 9, 2025
Right Front Seat cushion appears to be collapsed / defective. Was present at 29 miles. Dealer looked at it, and dismissed it as not there problem. Started a case with toyota North America, and they're refusing to acknowledge any problem. The passenger seat is noticeably collapsed compared to drivers seat. I have since parked the vehicle as I feel it is unsafe to drive. I bought this truck new the ... Read more
Incident date: Jan 5, 2026
12/10/25 took wife’s vehicle to church, came home, at 11:22pm a loud noise from outside brought us out of bed, ran to door, wife asked if I smelled something, went outside and seen the glow from in front of garage, I ran to the garage and saw truck burning from engine bay, hooked up water hose, didn’t faze it, took fire department 20 minutes to show, truck has not been driven since 12/6/25, I ... Read more
Fire
Incident date: Jan 14, 2026
Idle Stop Failure. This has occurred many times. Presents itself as: Failure to restart upon releasing the brake. Rough restart. Sometimes have to completely turn off car and restart.
Incident date: Jan 1, 2026
I was parked in a spot outside the Service Department of John Kennedy Ford, waiting for my son, who was getting his car serviced. I couldn't see the door of the Service Department, so I decided to move to a position in which I could see my son exit the Department. I put the car into Reverse to exit the spot and it accelerated at an uncontrollable rate of speed backwards, striking two cars parked o... Read more
Crash
1 injured
Incident date: Jan 12, 2026
My truck locks up the back tires at 7 mph. No warning lights come on and the only indication it is going to happen is when shifting from park to reverse it bangs extremely hard.
Incident date: Dec 31, 1969
2024 Kia EV9 has destroyed two complete tire sets in 4 months (October 2025, January 2026) despite two professional alignments (May 2025, October 2025). Dealer service manager admitted on recorded call (1/7/26) seeing multiple EV9s "under 18,000 miles" destroy tires, confirming fleet-wide pattern. Multiple owner forums report the exact same issue. MY CASE: - [XXX] (11,860 mi): Steering misalignm... Read more
Incident date: Jan 8, 2026
The contact owns a 2011 Hyundai Sonata. The contact stated that while driving approximately 30 MPH, the vehicle unexpectedly lost motive power. There was no warning light illuminated. The vehicle became inoperable and could not be restarted, and the vehicle was towed. The vehicle was towed to a dealer, where it was diagnosed with engine failure. The dealer stated that the failure was related to a ... Read more
Incident date: Jan 5, 2026
The AC compressor needs replaced and I see a lot of complaints on-line about this specific model- 2018 Forester so I am reporting in case it may help with a recall. Cost to repair is $2,000+. Right now it may only be covered under warranty or through a TSB goodwill. I will need to pursue with Subaru but wanted to report this in case it's helpful as there seems to be a lot of reports on this spe... Read more
Incident date: Jan 5, 2026
Hi. I noticed my vehicle was randomly making a clunking noise in the rear end. Also, on the highway, it would drift and was difficult to steer. I took it to dealership to be examined because it was still under warranty. They showed me that the driver's side rear trailing arm was disconnected. The bolt was not even there. They stated that it was caused by outside influence, possibly from hitting so... Read more
Incident date: Nov 6, 2025
The contact owns a 2015 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had... Read more
Incident date: Jan 8, 2026
I purchased this Jeep 4xe in September 2025 and the dealer did not mention any recalls or safety concerns at the time of purchase nor did I receive any notification of a recall. My jeep battery caught on fire just like the recall states. Fortunately a neighbor saw the fire prior to it burning down my other jeep and barn.
Fire
Incident date: Oct 23, 2025
If we don't drive the car for 4 or 5 days, especially in cold weather, the car will sometimes not start due to a drained 12V battery. We've spoken to Lexus of Rockville, MD and Lexus roadside assistance, who are aware of the issue but say the 12V battery is "healthy." Online research shows this is a widespread known issue with Lexus RX350h and RX500h vehicles from 2023 onward: [XXX] [XXX] . A s... Read more
Incident date: Dec 27, 2025
My car (a 2024 Ioniq, which I bought new exactly a year ago, and which has less than 12,000 miles on it) lost power on a busy road. I ended up having to get it towed to the dealership as it was not drivable. It’s currently at the dealership with a blown ICCU, which I’m told needs to be replaced. Apparently this part is on back order due to high demand & I do not have access to my vehicle for a... Read more
Incident date: Jan 2, 2026
Incident Description (in my own words): This incident occurred in the parking lot of the [XXX] in Bretton Woods, New Hampshire. It was evening after sunset. The parking lot was dark but illuminated by overhead parking lights. My Tesla Model 3 headlights and vehicle lights were fully on. I was reversing slowly out of a tight parking space, traveling approximately 2–3 miles per hour. I was inten... Read more
Crash
Incident date: Jan 2, 2026
The car has harsh knocking downshifting. In slow speeds, the has abrupt transmission changes.
Incident date: Jan 2, 2026
My vehicle has experienced multiple incidents of sudden engine shutdown while driving, accompanied by a dashboard warning stating “High Coolant Temperature.” These shutdowns occur without warning and while the vehicle is in motion, resulting in loss of engine power and creating a dangerous situation in traffic. The error immediately goes away making it difficult to record in enough time. Autho... Read more
Incident date: Jul 1, 2025
I opened my car door sat inside closed the door and my rear window shattered
Incident date: Dec 28, 2025
I got into my car two days ago and the computer screen was black. I have tried everything to reset it, holding down both scroll wheels with the brake pressed for up to 2 minutes, unplugging the low voltage battery overnight and plugging it back in, and even doing the hard reset at the disconnect under the rear passenger seats and my computer will not turn on. I can't see any information about my s... Read more
Incident date: Oct 30, 2025
Water intrusion from A/C system Mold growth inside cabin Health effects Vehicle returned unrepaired / unsafe
Incident date: Jan 2, 2026
I noticed that I kept receiving a low tire pressure warning on my car. I would have it filled and then a few days later, the warning appeared again. I took the car in to the dealership to let them know there is an issue with my tire on 11/24/2025. The dealership then stated that I had to pay for a replacement tire. I asked if there was any type of warranty on the tire as I have only had the vehicl... Read more
Incident date: Sep 14, 2024
Center console USB component part#1522264-00-B, available for inspection. USB-C charging port that had been plugged in for more than a year, started smoking and wire melted while vehicle was parked. If this would have happened while my wife was on the highway on the way to work and smoke suddenly appeared, it would have cause her to be startled and degrade her ability on a busy highway. This would... Read more
Incident date: Oct 15, 2025
The connecting rod bearing failed, it is available for inspection. Caused engine failure on motorway. The vehicle was towed to residency and has not been inspected since engine failure. The vehicle was inspected the same day prior to the engine failing. The engine light came on a few seconds after the engine blew.
Incident date: Jan 8, 2025
digital dash cluster became erratic then blacked out entirely. Restarting vehicle didn't help. Cannot see fuel gage nor safety alerts any more.
Incident date: Dec 19, 2025
I went to get my spark plugs changed as maintenance on my vehicle. The plugs on both the second and third cylinder were very tight and breaking with residue all over the plugs. The shop I took my car to had to send it to another shop in order to get the plugs put back into the engine. Since then it sounds like a blown muffler whenever I start my car and I have a check engine light with a third cyl... Read more
Incident date: Dec 27, 2025
My Volvo XC40 front sunroof cracked wavy crack across front in internal glass. There was frozen ice on top of car which I left alone because of the glass roof underneath. When driving home today from work a huge chunk of ice lifted off top of car and the sunroof cracked internally across the front glass. I heard it crack. I am reporting this because apparently this is not an isolated issue. Many o... Read more
Incident date: Nov 27, 2025
We were driving and had the circulation on to make sure that no outside air was being circulated in so that condensation does not build up on the inside of the cabin. The circulation button auto turned off without us knowing. We then had all four windows, and our windshield and back window completely covered in condensation and it would not resolve. I had to manually wipe it away. We were travelin... Read more
Incident date: Nov 27, 2025
With this 2025 Lexus NX350 Premium AWD, the front windshield glass is BADLY distorted. Looking at the road ahead while seated behind the steering wheel, objects aren't clear, they tend to be wobbly as there is a MAJOR safety issue here with the glass itself. My dealer told me that the other 2025 Lexus NX models they checked all have the same distorted windshield problem as mine does. Its so bad, I... Read more
Incident date: Dec 2, 2025
I was driving last night and the "marker light is defective" error came on. This is a well documented defect in the Audi Q7 and many are subject to recall for this issue.
Incident date: Dec 27, 2025
I am submitting this as a supplemental statement to my existing NHTSA safety complaint regarding my electric vehicle, KIA EV6, 2023 model. Since my original filing, the vehicle has now experienced loss of power / loss of propulsion a total of three times. These incidents occur without warning, are unpredictable, and render the vehicle unsafe to operate. The vehicle can suddenly lose motive power,... Read more
Incident date: Dec 27, 2025
I am reporting a safety concern involving a 2024 Lexus RZ300e related to battery range performance and charging requirements in cold weather. In real-world winter conditions in Massachusetts, the vehicle experiences severe range loss, requiring excessive and repeated public charging to remain operable. On a representative day, I was required to use multiple public charging networks (ChargePoint, ... Read more
Crash
Incident date: Dec 27, 2025
I am reporting a safety concern involving a 2024 Lexus RZ300e related to battery range performance and charging requirements in cold weather. In real-world winter conditions in Massachusetts, the vehicle experiences severe range loss, requiring excessive and repeated public charging to remain operable. On a representative day, I was required to use multiple public charging networks (ChargePoint, ... Read more
Crash
Incident date: Oct 31, 2025
The component that failed is the Under Engine Cross Member. This is available for inspection. My safety was put at risk due to the Cross Member being bent so much that is didn't screw back in correctly, thus could have caused the engine to have fallen out of the car or worse. The problem was reproduced at Hendrick Lexus Kansas City. This concern was confirmed by the Technician along with a video... Read more
Incident date: Dec 11, 2025
I own a 2025 GMC Sierra 1500. The rearview camera is inoperable at night (image is too dark). Brought vehicle into to purchasing dealer with complaint. After service, I was told that there was nothing they could do to correct the issue. I then contacted GMC customer service. They advised to bring the vehicle to a different dealer and upon completion to contact customer service again. I did as advi... Read more
Incident date: Oct 31, 2025
I own a 2014 Jeep Wrangler, Rubicon. I have not been able to drive my Jeep for 3 years because the ABS light is on and I am unable to get the part to replace it. I have heard from several other Jeep owners that they are experiencing the same ABS failure. The ABS light has been on since 2022 and there are no MOPAR ABS replacement parts. I would like to officially report this failure because I hav... Read more
Incident date: Dec 21, 2025
Tires are Douglas Touring, and Sceptor. Those options were not available. I bought a set of tires that belongs to two different brands. Three from Douglas/Goodyear tires and one is Sceptor all from Walmart. They are supposed to have 50000 miles and 45000 miles respectively. When I took for car service, two different service mechanics mentioned that two of the tires have already reached 2/32. Origi... Read more