Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Dec 1, 2019
WHEN THE PASSENGER SIDE AIRBAG WAS REPLACED BY LEXUS THE LIGHT FOR THE SEAT AIRBAG APPEARED. THE DEALER AND LEXUS REFUSE TO FIX THIS UNLESS WE PAY $3600. TO BUT A NEW SEAT. THEY CLAIM THIS WAS NOT RELATED TO THE RECALL BUT I KNOW ITS NOT TRUE BECAUSE THE LIGHT DID NOT APPEAR UNTIL THEY FIXED THE DASHBOARD AIRBAG.WE CANNOT HAVE A PASSENGER ON THE CAR AND CANNOT SELL THE CAR IN ITS CURRENT CONDITION
Incident date: Feb 26, 2020
TL* THE CONTACT OWNS A 2019 LEXUS NX 300H. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT APPROXIMATELY 25 MPH, A TRUCK PASSED ON THE DRIVER'S SIDE OF THE VEHICLE AND THE DRIVER HEARD AN ABNORMAL SOUND WITH A WARNING MESSAGE WHICH STATED THAT THE DRIVER'S DOOR WAS AJAR. THE DRIVER PULLED OVER AND OPENED THEN CLOSED THE WINDOW. THE VEHICLE WAS TAKEN TO CLASSIC LEXUS LOCATED AT (2551 SOM CENT... Read more
Incident date: Feb 26, 2020
TL* THE CONTACT OWNS A 2019 LEXUS NX 300H. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT APPROXIMATELY 25 MPH, A TRUCK PASSED ON THE DRIVER'S SIDE OF THE VEHICLE AND THE DRIVER HEARD AN ABNORMAL SOUND WITH A WARNING MESSAGE WHICH STATED THAT THE DRIVER'S DOOR WAS AJAR. THE DRIVER PULLED OVER AND OPENED THEN CLOSED THE WINDOW. THE VEHICLE WAS TAKEN TO CLASSIC LEXUS LOCATED AT (2551 SOM CENT... Read more
Incident date: Jan 13, 2020
TL* THE CONTACT OWNS A 2008 LEXUS LS460. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITH THE VSC (VEHICLE STABILITY CONTROL) WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO EXCEED 30 MPH. THE CONTACT STATED THAT ON ONE OCCASION WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEH... Read more
Incident date: Jan 13, 2020
TL* THE CONTACT OWNS A 2008 LEXUS LS460. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITH THE VSC (VEHICLE STABILITY CONTROL) WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO EXCEED 30 MPH. THE CONTACT STATED THAT ON ONE OCCASION WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEH... Read more
Incident date: Jan 17, 2020
THE VEHICLE IS EQUIPPED WITH A LOW PRESSURE FUEL PUMP WHICH MAY STOP OPERATING. IF THIS WERE TO OCCUR, THE VEHICLE MAY STALL AND CAUSE A CRASH.
Incident date: Feb 25, 2020
MY 2008 LEXUS LS600HL HAS A DEFECTIVE BRAKE ACTUATOR. LEXUS IS AWARE OF THE ISSUE ON THESE CARS AND PUT OUT A WARRANTY ENHANCEMENT ON THE ACTUATOR BUT ONLY FOR CERTAIN LS THAT FALL WITHIN A CERTAIN VIN# RANGE. MY VEHICLE VIN DID NOT MAKE IT INTO THE WARRANTY ENHANCEMENT BUT IS EXPERIENCING THE ISSUES STATED IN THE ENHANCEMENT LETTER DOWN TO THE T. ALL STARTED YESTERDAY WHEN I ALMOST TOTALED OUT BE... Read more
Incident date: Feb 25, 2020
MY 2008 LEXUS LS600HL HAS A DEFECTIVE BRAKE ACTUATOR. LEXUS IS AWARE OF THE ISSUE ON THESE CARS AND PUT OUT A WARRANTY ENHANCEMENT ON THE ACTUATOR BUT ONLY FOR CERTAIN LS THAT FALL WITHIN A CERTAIN VIN# RANGE. MY VEHICLE VIN DID NOT MAKE IT INTO THE WARRANTY ENHANCEMENT BUT IS EXPERIENCING THE ISSUES STATED IN THE ENHANCEMENT LETTER DOWN TO THE T. ALL STARTED YESTERDAY WHEN I ALMOST TOTALED OUT BE... Read more
Incident date: Nov 20, 2019
TL* THE CONTACT OWNS A 2019 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE ... Read more
Incident date: Jan 1, 2018
MY CAR IS STALLING ALL THE LIGHTS ARE ON. I WAS TOLD THAT THE RECALL WAS OUT FOR THIS ONE.
Incident date: Jan 1, 2018
MY CAR IS STALLING ALL THE LIGHTS ARE ON. I WAS TOLD THAT THE RECALL WAS OUT FOR THIS ONE.
Incident date: Jan 1, 2018
MY CAR IS STALLING ALL THE LIGHTS ARE ON. I WAS TOLD THAT THE RECALL WAS OUT FOR THIS ONE.
Incident date: Feb 13, 2020
ON FEBRUARY 13, 2020 MY WIFE AND I WERE DRIVING FROM FORT MYERS, FL TO SARASOTA, FL ON I-75. AT ABOUT PORT CHARLOTTE EXIT THE CAR STARTED TO SHAKE AND THE ENGINE SHUT DOWN. WE WERE IN THE LEFT LANE GOING BETWEEN 75 TO 80 MILES PER HOUR. FORTUNATELY I WAS ABLE TO MANEUVER THE CAR INTO THE MEDIAN. AUTOMOBILES BEHIND ME HAD TO SUDDENLY BREAK TO AVOID HITTING US. THE LEXUS 2018 RX 450HL HAS THE S... Read more
Incident date: Feb 13, 2020
ON FEBRUARY 13, 2020 MY WIFE AND I WERE DRIVING FROM FORT MYERS, FL TO SARASOTA, FL ON I-75. AT ABOUT PORT CHARLOTTE EXIT THE CAR STARTED TO SHAKE AND THE ENGINE SHUT DOWN. WE WERE IN THE LEFT LANE GOING BETWEEN 75 TO 80 MILES PER HOUR. FORTUNATELY I WAS ABLE TO MANEUVER THE CAR INTO THE MEDIAN. AUTOMOBILES BEHIND ME HAD TO SUDDENLY BREAK TO AVOID HITTING US. THE LEXUS 2018 RX 450HL HAS THE S... Read more
Incident date: Sep 15, 2018
ON SEPTEMBER 15, 2018, AT AROUND 1:05 P.M I WAS DRIVING MY LEXUS ES 300 DOWN ROUTE 88 PENNSYLVANIA APPROXIMATELY 5 MINS FROM MY RESIDENCE. WHEN SUDDENLY SMOKE BEGAN TO FILL THE CABIN OF THE VEHICLE. I BEGAN TO PANIC AND PULLED VEHICLE OVER AND STOPPED TURNING IGNITION OFF AND IMMEDIATELY FLED THE VEHICLE. HEAVY SMOKE WAS POURING OUT OF THE INTERIOR OF THE VEHICLE. I RAN TO THE CLOSEST RESIDENCE A... Read more
Fire
1 injured
Incident date: Feb 20, 2019
THE BRAKE ACTUATOR IS FAILING THIS IS A LARGE SCALE PROBLEM AS EVIDENT ON THE LEXUS/TOYOTA FORUMS. LEXUS ISSUED A SMALL EXTENDED WARRANTY FOR SELECT MODELS BUT FAILED TO INCLUDE ALL EFFECTED MODELS
Incident date: Jan 9, 2020
WHEN YOU STEP ON THE BREAK TO START THE CAR THE BRAKE PEDAL BECOMES VERY STIFF IN THE CAR WILL NOT START. YOU HAVE TO PUSH REAL HARD ON THE PEDAL TO TRY AND START THE CAR
Incident date: Jan 8, 2020
SUDDEN ACCELERATION WHEN TRYING TO STOP
Crash
Incident date: Jan 8, 2020
SUDDEN ACCELERATION WHEN TRYING TO STOP
Crash
Incident date: Feb 20, 2020
LEASED A BRAND NEW LEXUS 2017 IS200T F SPORT. HAD TO GET NEW BRAKE PADS ON THE FRONT AT 13K MILES AND THEN AGAIN AT 22K MILES. I DRIVE THE CAR ABOUT 10K MILES A YEAR ONLY FOR SHORT WORK AND SCHOOL COMMUTE. I HAVE NEVER RACED OR OVER USED THE BRAKES REAR BRAKE PADS ARE STILL ORIGINAL. .
Incident date: Jan 2, 2020
ERROR CODE C1267 LOAD SENSING SWITCH FAILED... ABS LIGHTS ON TRACTON LIGHTS ON.
Incident date: Feb 8, 2020
THE SRS/AIRBAG LIGHT ILLUMINATED UPON STARTUP OF MY CAR, CODE B1861 DRIVER SIDE KNEE AIRBAG SQUIB OPEN.
Incident date: Feb 14, 2020
FRONT DRIVER DOOR ACTUATOR JAMS, AND DOES NOT ALLOW THE DRIVER TO ENTER OR EXIT THE CAR. IN AN EMERGENCY, THE CAR DOOR DOES NOT OPEN, POSING A SERIOUS LIFE THREATENING SITUATION. MANY FOLKS WHO OWN LEXUS GX AND TOYOTA 4RUNNERS HAVE EXPERIENCED THE SAME SITUATION. THIS IS A SERIOUS ISSUES THAT TOYOTA NEEDS TO ADDRESS.
Incident date: Feb 5, 2020
WHILE I WAS DRIVING ON THE HIGHWAY AROUND 3:30 PM CST, MY VEHICLE SUNROOF JUST EXPLODED AND THE GLASS SHATTERED. THERE WERE NO VEHICLES IN THE FRONT FOR AT LEAST 150 METERS.I WAS ON MY WAY TO THE AIRPORT. THE WIND NOISE WAS LOUD AND ALSO I HAD BOOKED THE PARKING OUTSIDE (NON-COVERED) SO I HAD TO GO BACK HOME AND TAKE MY WIFE'S CAR. IN THIS PROCESS, I ALMOST MISSED THE FLIGHT. AS PER THE WEATHER RE... Read more
Incident date: Feb 14, 2020
TO WHOM IT MAY CONCERN; GREETINGS, IT IS WITH EXTREME DISAPPOINTMENT, FRUSTRATION AND TRAUMA THAT WE NOTIFY YOU OF A THIRD BURN IN OUR CAR. ON FRIDAY, 14 FEBRUARY WE EXPERIENCED A 2ND SMOKE AND BURN STAIN ON THE ARM REST IN THE REAR. YET AGAIN THE CAR WAS IN MOTION, TIME WAS APPROXIMATELY 3:30P, WE HAD 4:30P DINNER RESERVATIONS. AS SUGGESTED DURING OUR LAST VISIT MONDAY, 20 JANUARY A ... Read more
Incident date: Jan 25, 2019
I PURCHASED A VEHICLE FROM EMPIRE AUTO SALES NOW KNOWN AS CAR QUEENS. I APPLIED FOR TAGS FOR THIS CAR OVER A YEAR AGO. NOW MY REGISTRATION IS EXPIRED AND I'M NOW FINDING OUT THAT I BOUT A SALVAGE CAR THAT HAS BEEN TOTALED OUT THROUGH A INSURANCE COMPANY. WHICH IS FINE BUT THE DEALER FAILED TO HAVE THE CAR INSPECTED FOR SAFETY PURPOSES TO GET A REBUILT TITLE. I AM NOW TOLD THAT IT IS ILLEGAL TO DRI... Read more
Incident date: Jan 25, 2019
I PURCHASED A VEHICLE FROM EMPIRE AUTO SALES NOW KNOWN AS CAR QUEENS. I APPLIED FOR TAGS FOR THIS CAR OVER A YEAR AGO. NOW MY REGISTRATION IS EXPIRED AND I'M NOW FINDING OUT THAT I BOUT A SALVAGE CAR THAT HAS BEEN TOTALED OUT THROUGH A INSURANCE COMPANY. WHICH IS FINE BUT THE DEALER FAILED TO HAVE THE CAR INSPECTED FOR SAFETY PURPOSES TO GET A REBUILT TITLE. I AM NOW TOLD THAT IT IS ILLEGAL TO DRI... Read more
Incident date: Jan 25, 2019
I PURCHASED A VEHICLE FROM EMPIRE AUTO SALES NOW KNOWN AS CAR QUEENS. I APPLIED FOR TAGS FOR THIS CAR OVER A YEAR AGO. NOW MY REGISTRATION IS EXPIRED AND I'M NOW FINDING OUT THAT I BOUT A SALVAGE CAR THAT HAS BEEN TOTALED OUT THROUGH A INSURANCE COMPANY. WHICH IS FINE BUT THE DEALER FAILED TO HAVE THE CAR INSPECTED FOR SAFETY PURPOSES TO GET A REBUILT TITLE. I AM NOW TOLD THAT IT IS ILLEGAL TO DRI... Read more
Incident date: Feb 1, 2020
TL* THE CONTACT OWNS A 2007 LEXUS LS460. THE CONTACT STATED THAT THE BRAKE LIGHTS REMAINED ILLUMINATED WHILE DRIVING. THE BRAKE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM HUDSON LEXUS OF COLUMBIA DEALER, (328 KILLIAN RD, COLUMBIA, SC 29203) AND WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT ... Read more
Incident date: Feb 12, 2020
CHECK ENGINE LIGHT CAME ON ON HIGHWAY. WITHIN A FEW MILES, THE HOOD BEGAN TO SMOKE, SO IMMEDIATELY PULLED OVER. TOWED TO MECHANIC AND WAS TOLD WATER PUMP FAILURE CAUSED ENGINE TO OVERHEAT. ENGINE IS DESTROYED.
Incident date: Feb 12, 2020
CHECK ENGINE LIGHT CAME ON ON HIGHWAY. WITHIN A FEW MILES, THE HOOD BEGAN TO SMOKE, SO IMMEDIATELY PULLED OVER. TOWED TO MECHANIC AND WAS TOLD WATER PUMP FAILURE CAUSED ENGINE TO OVERHEAT. ENGINE IS DESTROYED.
Incident date: Feb 1, 2020
WHILE PARKED I NOTICED DROPS OF COOLANT IN MY GARAGE. WATER PUMP HAD FAILED AND SPEWED ALL OVER THE ENGINE. FAN MOTOR WAS BURNED OUT. ONE OF THE FANS ALSO WAS BROKE. ALL AT THE SAME TIME. I BELIEVE THE WATER PUMP FAILURE CAUSED THE FAN MOTOR TO BE DAMAGED. I DON'T KNOW HOW LONG I HAD BEEN DRIVING LIKE THAT SINCE IT DIDN'T OVERHEAT. THIS COULD HAPPEN TO OTHERS AND THEY MAY NOT BE IN A SAFE LOCATIO... Read more
Incident date: Nov 20, 2019
TL* THE CONTACT OWNS A 2008 LEXUS IS250/350. WHILE DRIVING 60 MPH THE VEHICLE SHUDDERED AND SHUT OFF WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000.
Incident date: Feb 20, 2018
MY AIRBAG IS STILL GOOD BUT THE LEXUS AND AUTOMOBILE BEREAU CONTACT ME FOR REPAIR SO HOW AM I STOPPING THEM TO ANNOY ME.
Incident date: Jan 1, 2018
THIS CAR BURNS AN INSANE AMOUNT OF OIL AND TURNS BLACK IN COLOR. I HAVE NO OIL LEAK BUT HAVE TO PUT ABOUT A QUART IN WEEKLY.
Incident date: Feb 1, 2017
SPEAKERS - I'VE HAD 2 "BLOW" BUT THEY WEREN'T BLOWN, THE SPEAKER GLUE HAD JUST DISSOLVED AND THE TOP OF THE SPEAKERS WERE RATTLING. I CAN'T EVEN GET TO THE REAR BLOWN SPEAKER BECAUSE THE ENTIRE BACK SEAT HAS TO BE REMOVED TO ACCESS IT. THIS IS A COMMON COMPLAINT IN ALL OF THE FORUMS I'VE VISITED THAT THESE SPEAKERS FALL APART.
Incident date: Feb 8, 2020
I WAS DRIVING AND MY STEERING WHEEL POWER WENT IN AND OUT WITH NO WARNINGS & MY POWER STEERING FLUID IS FULL..I WAS TURNING AT THE END OF MY ROAD AND THOUGHT I WAS GOING TO CRASH BECAUSE OF IT..I CALLED MY HUSBAND TO COME GET THE CAR AND GET IT HOME , WE HAVEN'T DROVE IT SINCE.
Incident date: Jan 20, 2019
IN ONE CALENDAR YEAR ALL 4 TIRES HAVE BEEN REPLACED. ONE BLEW OUT COMPLETELY AND THE LAST ONE WORE OUT UNEVENLY FROM THE INSIDE. CAR HAS BEEN DESIGNED AROUND TIRES AND ARE TOO SMALL FOR THE RIMS CAUSING THEM TO WEAR UNEVENLY. NEGATIVE CAMBER MAY ALSO HAVE INFLUENCED THE WEAR. THE TIRE THAT BLEW OUT WAS WHILE I WAS DRIVING ON A MAJOR HIGHWAY
Incident date: Sep 1, 2019
MY 2013 LEXUS ES 300H HAS GOT A WEAK BRAKES, SOMETIMES WOULD MAKE SQUEAKING NOISE WHEN YOU HOLD THEM AND FEW TIMES WOULDN'T BRAKE WHEN BRAKING ON A BIT ROUGH ROAD. I WAS AFRAID FOR MY SAFETY AND WENT TO LEXUS DEALER TO PERFORM DIAGNOSTIC. THEY SAID THAT MY CAR NEEDS A BRAKE ACTUATOR TO BE REPLACED WHICH IS VERY EXPENSIVE PROCEDURE. HOWEVER, PEOPLE IN A DEALERSHIP ADMITTED THAT IT'S A COMMON PROBLE... Read more
Incident date: Jan 29, 2020
VEHICLES RETRACTABLE ANTENNA STOPPED RETRACTING AND ANTENNA MOTOR CONTINUES TO RUN TRYING TO PULL THE TELESCOPING ANTENNA BACK DOWN. VEHICLE WAS STATIONARY, ENGINE HAD BEEN SHUT DOWN AND KEYS REMOVED, BUT ANTENNA MOTOR KEPT RUNNING.
Incident date: Jan 24, 2020
FUEL IS NOT DELIVERED TO FIRING CHAMBER DUE TO FAILURE OF FUEL PRESSURE SENSOR. THIS WILL CAUSE ENGINE TO SHUT OFF WHEN ON THE ROAD. NO OBD-II CODE IS PRESENT SINCE THE FAILURE OF THE FUEL PRESSURE SENSOR WILL PUT THE CAR IN PROTECTED MODE, NO CODE CAN BE READ. WHEN ENGINE IS SHUT OFF, IT WILL HAVE NO POWER TO STEERING OR BRAKE SYSTEM, PUT DRIVER IN A VERY DANGEROUS SITUATION. I WAS LUCKY ENOU... Read more
Incident date: Jan 24, 2020
FUEL IS NOT DELIVERED TO FIRING CHAMBER DUE TO FAILURE OF FUEL PRESSURE SENSOR. THIS WILL CAUSE ENGINE TO SHUT OFF WHEN ON THE ROAD. NO OBD-II CODE IS PRESENT SINCE THE FAILURE OF THE FUEL PRESSURE SENSOR WILL PUT THE CAR IN PROTECTED MODE, NO CODE CAN BE READ. WHEN ENGINE IS SHUT OFF, IT WILL HAVE NO POWER TO STEERING OR BRAKE SYSTEM, PUT DRIVER IN A VERY DANGEROUS SITUATION. I WAS LUCKY ENOU... Read more
Incident date: Jan 24, 2020
FUEL IS NOT DELIVERED TO FIRING CHAMBER DUE TO FAILURE OF FUEL PRESSURE SENSOR. THIS WILL CAUSE ENGINE TO SHUT OFF WHEN ON THE ROAD. NO OBD-II CODE IS PRESENT SINCE THE FAILURE OF THE FUEL PRESSURE SENSOR WILL PUT THE CAR IN PROTECTED MODE, NO CODE CAN BE READ. WHEN ENGINE IS SHUT OFF, IT WILL HAVE NO POWER TO STEERING OR BRAKE SYSTEM, PUT DRIVER IN A VERY DANGEROUS SITUATION. I WAS LUCKY ENOU... Read more
Incident date: Feb 4, 2020
I WAS SLOWLY ENTERING FROM I15 TO H-78 WEST. SUDDENLY CAR BEGAN TO REV AND ACCELERATE AS IF I WAS FLOORING GAS PEDAL. I JABBED AT PEDAL A COUPLE TIMES AND HIT BRAKES...IT STOPPED WITHIN A FEW SECONDS....NOT SURE IF WHAT I DID HAD ANYTHING TO DO WITH IT STOPPING. MY GAS PEDAL IS NOT STICKY AND SMOOTHLY ADJUSTS. MY VEHICLE IS IN PRISTINE CONDITION AND HAS HAD ALL MAINTENANCE. I WAS FORTUNATE I ... Read more
Incident date: Feb 4, 2020
I WAS SLOWLY ENTERING FROM I15 TO H-78 WEST. SUDDENLY CAR BEGAN TO REV AND ACCELERATE AS IF I WAS FLOORING GAS PEDAL. I JABBED AT PEDAL A COUPLE TIMES AND HIT BRAKES...IT STOPPED WITHIN A FEW SECONDS....NOT SURE IF WHAT I DID HAD ANYTHING TO DO WITH IT STOPPING. MY GAS PEDAL IS NOT STICKY AND SMOOTHLY ADJUSTS. MY VEHICLE IS IN PRISTINE CONDITION AND HAS HAD ALL MAINTENANCE. I WAS FORTUNATE I ... Read more
Incident date: Feb 4, 2020
I WAS SLOWLY ENTERING FROM I15 TO H-78 WEST. SUDDENLY CAR BEGAN TO REV AND ACCELERATE AS IF I WAS FLOORING GAS PEDAL. I JABBED AT PEDAL A COUPLE TIMES AND HIT BRAKES...IT STOPPED WITHIN A FEW SECONDS....NOT SURE IF WHAT I DID HAD ANYTHING TO DO WITH IT STOPPING. MY GAS PEDAL IS NOT STICKY AND SMOOTHLY ADJUSTS. MY VEHICLE IS IN PRISTINE CONDITION AND HAS HAD ALL MAINTENANCE. I WAS FORTUNATE I ... Read more
Incident date: Oct 19, 2018
CAR DASHBOARD IS DAMAGE AND THE DOORS PLASTIC IS PEELING OFF
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2004 LEXUS RX. THE CONTACT STATED THAT THE DASHBOARD WAS CRUMBLING AND MELTING. THE FAILURE WAS PRESENT NEAR THE PASSENGER SIDE AIRBAG HOUSING OF THE DASHBOARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (BUTLER LEXUS LOCATED AT 4025 JONESBORO RD, UNION CITY GA) AND THE MANUFACTURER WERE NOTIFIED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 140,0... Read more
Incident date: Jan 30, 2020
THE ABS ACTUATOR ASSEMBLY HAS BEEN DEEMED FAULTY IN SEVERAL TOYOTA/LEXUS VEHICLES. INSTEAD OF THE A RECALL BEING ISSUED A WARRANTY ENHANCEMENT WAS PUT IN PLACE TO ADDRESS THIS ISSUE FOR ANYONE WHO TOOK THE CAR TO THE SHOP. HOWEVER WITH OUT A RECALL MOST PEOPLE WHO WERE OWNERS OF THESE VEHICLES WAS NOT AWARE TO HAVE THE PART CHECKED AND THIS IS A SAFETY ISSUE, A VERY EXPENSIVE PART THAT SHOULD NOT ... Read more
Incident date: Jan 30, 2020
THE ABS ACTUATOR ASSEMBLY HAS BEEN DEEMED FAULTY IN SEVERAL TOYOTA/LEXUS VEHICLES. INSTEAD OF THE A RECALL BEING ISSUED A WARRANTY ENHANCEMENT WAS PUT IN PLACE TO ADDRESS THIS ISSUE FOR ANYONE WHO TOOK THE CAR TO THE SHOP. HOWEVER WITH OUT A RECALL MOST PEOPLE WHO WERE OWNERS OF THESE VEHICLES WAS NOT AWARE TO HAVE THE PART CHECKED AND THIS IS A SAFETY ISSUE, A VERY EXPENSIVE PART THAT SHOULD NOT ... Read more