Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Sep 24, 2019
I WAS DRIVING FOR 2.5 HOURS FROM VIRGINIA TO WEST VIRGINIA AND 3 OF MY 4 BRAND NEW TIRES WENT FLAT AT THE SAME TIME ON I81 NORTH. THEY WERE INSTALLED THE PRIOR SATURDAY AND I DROVE ON THE NEXT TUESDAY. THE TIRES ARE GOODYEAR ASSURANCE MAXLIFE, AND THEY WERE PROPERLY INFLATED. THE GOODYEAR TIRE SERVICE WHERE I WAS TOWED FOR REPLACEMENT TIRES SAID THERE ARE NO PUNCTURES ON THE TIRES, WHICH I STILL ... Read more
Incident date: Sep 24, 2019
I WAS DRIVING FOR 2.5 HOURS FROM VIRGINIA TO WEST VIRGINIA AND 3 OF MY 4 BRAND NEW TIRES WENT FLAT AT THE SAME TIME ON I81 NORTH. THEY WERE INSTALLED THE PRIOR SATURDAY AND I DROVE ON THE NEXT TUESDAY. THE TIRES ARE GOODYEAR ASSURANCE MAXLIFE, AND THEY WERE PROPERLY INFLATED. THE GOODYEAR TIRE SERVICE WHERE I WAS TOWED FOR REPLACEMENT TIRES SAID THERE ARE NO PUNCTURES ON THE TIRES, WHICH I STILL ... Read more
Incident date: Nov 1, 2019
PASSENGER WIPER WAS MAKING A LOUD KNOCKING SOUND AND HITTING THE HOOD. LEARNED THAT THE ARM WAS BENT, CAUSING THE WIPER TO HIT THE INTERIOR OF THE HOOD AND HAS CAUSED PAINT TO RUB OFF ON THE HOOD.
Incident date: Nov 18, 2019
I HAD A GRAND MAL SEIZURE WHILE DRIVING AND ACCELERATED VERY QUICKLY WHEN MY FOOT LOCKED DOWNWARD ON THE GAS AND MY TWELVE YEAR OLD DAUGHTER HAD TO GRAB STEERING WHEEL AND TURN US INTO A LIGHTPOLE TO AVOID DRIVING STRAIGHT INTO A BRICK WALL. FULL FRONTAL DAMAGE AT AN EXCESSIVE SPEED IN WHICH THE LIGHTPOLE ALMOST CUT THE CAR IN HALF AND NOT A SINGLE AIRBAG DEPLOYED!! CAR IS A COMPLETE TOTAL LOSS A... Read more
Crash
3 injured
Incident date: Nov 18, 2019
I HAD A GRAND MAL SEIZURE WHILE DRIVING AND ACCELERATED VERY QUICKLY WHEN MY FOOT LOCKED DOWNWARD ON THE GAS AND MY TWELVE YEAR OLD DAUGHTER HAD TO GRAB STEERING WHEEL AND TURN US INTO A LIGHTPOLE TO AVOID DRIVING STRAIGHT INTO A BRICK WALL. FULL FRONTAL DAMAGE AT AN EXCESSIVE SPEED IN WHICH THE LIGHTPOLE ALMOST CUT THE CAR IN HALF AND NOT A SINGLE AIRBAG DEPLOYED!! CAR IS A COMPLETE TOTAL LOSS A... Read more
Crash
3 injured
Incident date: Nov 14, 2019
MY BRAKES HAVE BEEN MAKING A CLICKING AND TAPPING SOUND. THEY ALSO FEEL SPONGY AND HARD TO STOP THE CAR. I WAS DRIVING HOME AND THE DASH LIGHTS "BRAKE MALFUNCTION" CAME ON. I CONTINUED TO MY HOUSE AND UPON ENTERING MY DRIVEWAY, THE BRAKES SEEMED TO HAVE DIFFICULTY STOPPING THE CAR. UPON RESEARCHING THE PROBLEM AND CONTACTING LEXUS COORPORATION, IT IS A KNOWN DEFECT WITH THE BRAKE ACTUATOR. I FEEL ... Read more
Incident date: Jun 1, 2019
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE DRIVING, THE BRAKE PEDAL BECAME VERY DIFFICULT TO DEPRESS AND VIBRATED WHILE BEING DEPRESSED TO THE FLOORBOARD. ALSO, THE BRAKE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT STATED THAT SHE WAS ABLE TO DRIVE 30 MPH TO LEXUS OF GLENDALE (1221 S BRAND BLVD, GLENDALE, CA 91204, (818) 507-1300) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE... Read more
Incident date: Nov 27, 2019
TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING APPROXIMATELY 40 MPH, AN EXPLOSION LIKE SOUND WAS HEARD. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND DISCOVERED THAT THE SUN ROOF HAD SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE ... Read more
Incident date: Nov 27, 2019
LEXUS HAS EXCEEDED A REASONABLE AMOUNT OF TIME TO PERFORM AIRBAG RECALL REPLACEMENT
Incident date: Nov 1, 2019
SPIRAL CABLE: HORN HAS STOPPED WORKING
Incident date: Nov 26, 2019
ACCELERATION PEDAL PROBLEM. CAR FAILS TO RESPOND TO ACCELERATION PEDAL SOMETIMES WHILE IN MOTION. CAR CAN STOP MOVING IN TRAFFIC OR DURING TURNS (ESPECIALLY LEFT TURNS). THIS IS VERY DANGEROUS AND LIFE THREATENING. ALTHOUGH PEDAL SENSOR WAS CHANGED GIVEN THE ERROR CODE, THE CAR STILL SHOW THE SAME ISSUE. LEXUS MUST TAKE RESPONSIBILITY FOR DANGEROUS DESIGN AS IT LACKS A FAIL SAFE MECHANISM TO THEIR... Read more
Incident date: Nov 1, 2019
THT VSC LIGHT KEEPS COMING ON AND WILL NOT GO OFF. IHAVE BEEN BANNED FROM LEXUS RE LEXUS CORPORATE ARE ALLOWING LINDSEY LEXUS, LEXUS OF ANNAPOLIS, AND LEXUS OF SILVER SPRINGS, TO USE FEAR, INTIMIDATION, OUT RIGHT LIES ,AND DECEPTION , TO SCARE PEOPLE TO REPAIR THINGS ON CARS THAT SIMPLY DO NOT NEED ANY REPAIR AGAINST ARMY VETERAN AND SENOIR CITIZENS. PEOPLE THEY PERCEI... Read more
Crash
Incident date: Aug 24, 2019
STARTED NOTICING SEVERAL SMALL CRACKS IN THE DASHBOARD
Incident date: Oct 20, 2019
DOOR LOCKS ON VEHICLE DO NOT LOCK OR UNLOCK
Incident date: Nov 24, 2019
IN THE EARLY AFTERNOON OF NOVEMBER 24, 2019, MY WIFE WAS DRIVING HER 2015 LEXUS RX350 ON A HIGHWAY NEAR ATHENS, GEORGIA WHEN THE SUNROOF GLASS SUDDENLY EXPLODED WITHOUT WARNING, SENDING SHARDS OF GLASS THROUGHOUT THE INTERIOR CABIN OF THE VEHICLE.
Incident date: Nov 23, 2019
I AM HAVING ISSUES WITH MY BRAKE ACTUATOR AND ABS SYSTEM. LEXUS HAD A WARRANTY CAMPAIGN FOR THIS ISSUE WITH THE PRIOR GENERATION 07 TO 10 LEXUS LS460 YET THIS ISSUE PERSISTS WITH 2013 LS460 .THEY ARE AWARE OF THIS PROBLEM MY CAR HAD ALMOST NO BRAKING ABILITY AND IT IS UNSAFE TO DRIVE TO ADD INSULT TO INJURY THE SO CALLED FIX COST $8000. OTHER LEXUS LS460 OWNERS HAVE COMPLAINED ABOUT THIS PROBLEM ... Read more
Incident date: Oct 15, 2019
VEHICLE STATIONARY AT A MOBILE GAS STATION IN LAGUNA NIGUEL. ON OR ABOUT 10/2019. WHILE FILLING THE GAS TANK WITH GASOLINE, INSTAED OF THE FUEL BEING SHUT OFF WHILE FUELING AND THE FUEL SYATEM WAS FULL, THERE WAS OVER FLOW OF GASOLINE, CAUSING FUEL TO FLASH BACK ALL OVER THE PERSON FUELING AND COVERING LARGE AREAS OF SKIN AND CLOTHING.
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT STATED THAT THE HEADLIGHTS PROJECTED APPROXIMATELY 75 FEET AHEAD OF THE VEHICLE, WHICH MADE IT DIFFICULT FOR THE DRIVER TO SEE ANYTHING CLOSE UP. THE VEHICLE WAS TAKEN TO NEWPORT LEXUS (949-482-6122, LOCATED AT 3901 MACARTHUR BLVD, NEWPORT BEACH, CA 92660) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER SE... Read more
Incident date: Nov 7, 2019
SUNROOF GLASS EXPLODED FOR NO REASON, SENDING GLASS PARTICLES INSIDE THE CAR WHILE TRANSPORTING MY INFANT DAUGHTER AND DRIVING. IT IS A MIRACLE NOBODY GOT HURT. THERE IS DOCUMENTED CASES OF SUNROOF GLASS EXPLODING ON LEXUS CARS CLASS ACTION LAWSUITS. MY CAR HAS BEEN AT THE DEALER BY REQUEST OF LEXUS USA REPRESENTATIVE SCOTT MURPHY SINCE LAST FRIDAY 11/15 AND STILL NO RESOLUTION. THE SAFETY OF ... Read more
Incident date: Nov 18, 2019
THIS CAR IS EXPERIENCING SYMPTOMS EXACTLY AS DESCRIBED IN THE INVERTER MODULE RECALL, WHEREBY AFTER HIGHWAY DRIVING, THE ELECTRIC MOTOR WILL FAIL RANDOMLY, TRIPPING ALL DASHBOARD FAILURE LIGHTS, AND PUTTING THE VEHICLE IN "LIMP" MODE, WHERE IT EITHER SLOWS SIGNIFICANTLY OR STOPS, AND THEN THUS POSES GREAT SAFETY RISK WITH SURROUNDING TRAFFIC.
Incident date: Nov 18, 2019
THIS CAR IS EXPERIENCING SYMPTOMS EXACTLY AS DESCRIBED IN THE INVERTER MODULE RECALL, WHEREBY AFTER HIGHWAY DRIVING, THE ELECTRIC MOTOR WILL FAIL RANDOMLY, TRIPPING ALL DASHBOARD FAILURE LIGHTS, AND PUTTING THE VEHICLE IN "LIMP" MODE, WHERE IT EITHER SLOWS SIGNIFICANTLY OR STOPS, AND THEN THUS POSES GREAT SAFETY RISK WITH SURROUNDING TRAFFIC.
Incident date: Nov 18, 2019
THIS CAR IS EXPERIENCING SYMPTOMS EXACTLY AS DESCRIBED IN THE INVERTER MODULE RECALL, WHEREBY AFTER HIGHWAY DRIVING, THE ELECTRIC MOTOR WILL FAIL RANDOMLY, TRIPPING ALL DASHBOARD FAILURE LIGHTS, AND PUTTING THE VEHICLE IN "LIMP" MODE, WHERE IT EITHER SLOWS SIGNIFICANTLY OR STOPS, AND THEN THUS POSES GREAT SAFETY RISK WITH SURROUNDING TRAFFIC.
Incident date: Nov 18, 2016
MY DASHBOARD HAS A STICKY SUBSTANCE, CAUSING A GLARE ON MY WINDSHIELD AND BLOCKING MY ABILITY TO SEE OUT OF MY FRONT WINDOW. I RECENTLY LEARNED LEXUS HAS BEEN AWARE OF THIS ISSUE FOR YEARS, BUT ONLY CONSIDERED IT A "COSMETIC DEFECT." HOWEVER, PER THE PHOTOGRAPHS, THIS DEFECT IS CAUSING SIGNIFICANT IMPAIRMENT TO MY ABILITY TO SEE OUT. I HAVE HAD MY CAR SERVICED AT NALLEY LEXUS IN SMYRNA, GA SI... Read more
Incident date: Nov 18, 2016
MY DASHBOARD HAS A STICKY SUBSTANCE, CAUSING A GLARE ON MY WINDSHIELD AND BLOCKING MY ABILITY TO SEE OUT OF MY FRONT WINDOW. I RECENTLY LEARNED LEXUS HAS BEEN AWARE OF THIS ISSUE FOR YEARS, BUT ONLY CONSIDERED IT A "COSMETIC DEFECT." HOWEVER, PER THE PHOTOGRAPHS, THIS DEFECT IS CAUSING SIGNIFICANT IMPAIRMENT TO MY ABILITY TO SEE OUT. I HAVE HAD MY CAR SERVICED AT NALLEY LEXUS IN SMYRNA, GA SI... Read more
Incident date: May 16, 2019
APEAL AGAINST THE RECALL DONE BY LEXUS TOYOTA ON MAY 16TH, 2019, I TOOK MY CAR LEXUS 2018 LS 500 TO THE DEALER, LEXUS OF WOODLAND HILLS, WHERE I BOUGHT IT, FOR BEING RECALLED BY THE COMPANY. (NHTSA RECALL NO. 19V-134) AFTER RECALL DEFECTS WERE FIXED, I DROVE ABOUT 4,000 MILES AND TOOK THE CAR BACK TO THE DEALER FOR MAINTENANCE. AT THIS TIME, TREMENDOUS NUMBER OF DEEP LARGE SCRAPES ON ALL FOUR T... Read more
Incident date: May 16, 2019
APEAL AGAINST THE RECALL DONE BY LEXUS TOYOTA ON MAY 16TH, 2019, I TOOK MY CAR LEXUS 2018 LS 500 TO THE DEALER, LEXUS OF WOODLAND HILLS, WHERE I BOUGHT IT, FOR BEING RECALLED BY THE COMPANY. (NHTSA RECALL NO. 19V-134) AFTER RECALL DEFECTS WERE FIXED, I DROVE ABOUT 4,000 MILES AND TOOK THE CAR BACK TO THE DEALER FOR MAINTENANCE. AT THIS TIME, TREMENDOUS NUMBER OF DEEP LARGE SCRAPES ON ALL FOUR T... Read more
Incident date: May 16, 2019
APEAL AGAINST THE RECALL DONE BY LEXUS TOYOTA ON MAY 16TH, 2019, I TOOK MY CAR LEXUS 2018 LS 500 TO THE DEALER, LEXUS OF WOODLAND HILLS, WHERE I BOUGHT IT, FOR BEING RECALLED BY THE COMPANY. (NHTSA RECALL NO. 19V-134) AFTER RECALL DEFECTS WERE FIXED, I DROVE ABOUT 4,000 MILES AND TOOK THE CAR BACK TO THE DEALER FOR MAINTENANCE. AT THIS TIME, TREMENDOUS NUMBER OF DEEP LARGE SCRAPES ON ALL FOUR T... Read more
Incident date: Sep 15, 2019
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING WHILE PULLING OUT OF THE DRIVEWAY. AS A RESULT, THE VEHICLE STRUCK A TREE AND DAMAGED THE PASSENGER SIDE OF THE VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE AND DRIVE IT HOME. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT R... Read more
Crash
Incident date: Jan 1, 2018
SPECKLED/SCRATCHED REAR VIEW MIRROR. VISIBILITY ON THE REAR VIEW MIRROR IS BECOMING DIFFICULT DUE TO SCRATCHES AND SPOTS THAT JUST CAME BY ITSELF AS TIME HAS PASSED. THIS ISSUE IS BECOMING A SERIOUS SAFETY ISSUE.
Incident date: Oct 11, 2018
BRAKE PEDAL MAKING STRANGE NOISE, I STOPPED AT THE DILLERSHIP-ALL MY BRAKES WAS CHANGED TO BRAND AND TOYOTA PARTS FROM. BUT THIS CLICKING IS NOT DISAPPEAR. I'M AFRAID TO DRIVE THIS CAR. PLEASE LET ME KNOW WHY DILLERSHIP CAN'T RESOLVE IT AND WHY IT'S NOT ON RECALL YET. I JUST WAS LOOK TO A REVIEW IT'S MORE THAN 1900 PEOPLE WAS COMPLAINING ABOUT SAME PROBLEM. WHAT IS GOING ON IN OUR COUNTRY????? SEA... Read more
Incident date: Aug 17, 2019
ON 8/16/19, I WAS LEAVING FOR WORK, AND WENT TO REVERSE MY VEHICLE OUT OF GARAGE, DOWN INCLINED DRIVEWAY, FOUND OUT THAT THE BRAKES WERE COMPLETELY OUT ACCOMPANIED BY WARNING BEEPING RAPIDLY. THE POWER STEERING ALSO LOCKED UP. I WAS ABLE TO PUSH EMERGENCY BRAKE, WHICH DID STOP THE VEHICLE, I PUT IN CAR IN DRIVE AND WENT FORWARD INTO GARAGE AND PUSHED/LOCKED EMERGENCY BRAKE AGAIN TO STORE VEHICLE I... Read more
Incident date: Aug 17, 2019
ON 8/16/19, I WAS LEAVING FOR WORK, AND WENT TO REVERSE MY VEHICLE OUT OF GARAGE, DOWN INCLINED DRIVEWAY, FOUND OUT THAT THE BRAKES WERE COMPLETELY OUT ACCOMPANIED BY WARNING BEEPING RAPIDLY. THE POWER STEERING ALSO LOCKED UP. I WAS ABLE TO PUSH EMERGENCY BRAKE, WHICH DID STOP THE VEHICLE, I PUT IN CAR IN DRIVE AND WENT FORWARD INTO GARAGE AND PUSHED/LOCKED EMERGENCY BRAKE AGAIN TO STORE VEHICLE I... Read more
Incident date: Nov 5, 2019
I WAS DRIVING BACK TO LOS ANGELES FROM A TRIP TO SAN FRANCISCO, HALF WAY TO LOS ANGELES. MY TRANSMISSION BREAKS DOWN . I WAS GOING AT ABOUT 90+MPH , SO I IMMEDIATELY HAD TO GET TO THE RIGHT HAND SIDE OF THE HIGHWAY , IT WAS DEFINITELY DANGEROUS AND THE OUTCOME COULD OF BEEN WORSE.
Incident date: Jun 30, 2015
THE RX330 WAS SEEN AT THE TOYOTA DEALERSHIP AROUND 121,000 MILES FOR BRAKE PADS AND GENERAL MAINTENANCE & INSPECTION. UPON INSPECTION, IT WAS DISCOVERED THERE WAS A POWER STEERING FLUID LEAK AND IT WOULD BE NECESSARY TO REPLACE THE RACK/PINION TO A TUNE OF AROUND $2,000! THE SERVICE WAS DECLINED AND THE OWNER WAS INFORMED IT MIGHT BE DANGEROUS TO DRIVE THE VEHICLE BECAUSE THE STEERING COULD LO... Read more
Incident date: Nov 6, 2019
ON THUR NOV 6, 2009, AT APPROX 6:00 PM., I WAS DRIVING ON A WET COUNTRY LANE IN WEXFORD, PA. DRIVING SLOWLY, LESS THAN 15 MPH ON AN UP HILL CURVE, I APPLIED MY BRAKES AND SHORTLY AFTERWARD THE ENGINE UNEXPECTEDLY AND UNINTENTIONALLY ACCELERATED CAUSING MY CAR TO SWERVE TO THE LEFT AND INTO SHRUBBERY ADJACENT TO THE LANE. MY FOOT WAS NOT ON THE ACCELERATOR AND THE FLOOR MAT WAS ANCHORED. AUTO DAMA... Read more
Crash
Incident date: Nov 6, 2019
ON THUR NOV 6, 2009, AT APPROX 6:00 PM., I WAS DRIVING ON A WET COUNTRY LANE IN WEXFORD, PA. DRIVING SLOWLY, LESS THAN 15 MPH ON AN UP HILL CURVE, I APPLIED MY BRAKES AND SHORTLY AFTERWARD THE ENGINE UNEXPECTEDLY AND UNINTENTIONALLY ACCELERATED CAUSING MY CAR TO SWERVE TO THE LEFT AND INTO SHRUBBERY ADJACENT TO THE LANE. MY FOOT WAS NOT ON THE ACCELERATOR AND THE FLOOR MAT WAS ANCHORED. AUTO DAMA... Read more
Crash
Incident date: Jun 1, 2017
I HAVE HAD TO CONTINUOUS ISSUES WITH MY VEHICLE SINCE I BECAME THE OWNER OF IT. #1 THE HEADLAMP GETS VERY FOGGY. EVERY 2-3 MONTHS I TAKE IT TO THE CAR WASH, THEY POP IT OUT AND CLEAN IT. I GET THIS DONE BECAUSE THE LAMP LOOKS VERY DIM WHILE I AM DRIVING IT AT NIGHT AND IT MAKES IT DIFFICULT TO SEE THE ROAD. THIS IS A SAFETY ISSUE. THE SECOND ISSUE IS THAT THE DASHBOARD IS HEAVILY CRACKED TO T... Read more
Incident date: Jun 1, 2017
I HAVE HAD TO CONTINUOUS ISSUES WITH MY VEHICLE SINCE I BECAME THE OWNER OF IT. #1 THE HEADLAMP GETS VERY FOGGY. EVERY 2-3 MONTHS I TAKE IT TO THE CAR WASH, THEY POP IT OUT AND CLEAN IT. I GET THIS DONE BECAUSE THE LAMP LOOKS VERY DIM WHILE I AM DRIVING IT AT NIGHT AND IT MAKES IT DIFFICULT TO SEE THE ROAD. THIS IS A SAFETY ISSUE. THE SECOND ISSUE IS THAT THE DASHBOARD IS HEAVILY CRACKED TO T... Read more
Incident date: Oct 9, 2019
THE DOOR PANELS AND DASH BOARD GETS STICKY AND MELT OVER THE YEARS AND THE SEATS STARTS TO TEAR AND BECOME LOOSE
Incident date: Oct 9, 2019
THE DOOR PANELS AND DASH BOARD GETS STICKY AND MELT OVER THE YEARS AND THE SEATS STARTS TO TEAR AND BECOME LOOSE
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2001 LEXUS GS300. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT IMMEDIATELY ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VSC AND CHECK ENGINE SENSOR INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE EMC WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DE... Read more
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2001 LEXUS GS300. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT IMMEDIATELY ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VSC AND CHECK ENGINE SENSOR INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE EMC WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DE... Read more
Incident date: Nov 6, 2017
THE DOOR PANELS AND DASHBOARD GETS STICKY DURING WARM DAYS. ALSO, IT HAS PEELED EASILY WHEN BARELY SCRAPED. OTHER LEXUS MODELS HAVE ALREADY BEEN RECALLED FOR SAME ISSUE.
Incident date: Apr 5, 2019
AIR BAG SENSOR IN THE FRONT PASSENGER SEAT IS NOT WORKING. THIS IS A SERIOUS SAFETY ISSUE AND DEALERSHIP DOES NOT THINK THIS IS AN ISSUE.
Incident date: Apr 5, 2019
AIR BAG SENSOR IN THE FRONT PASSENGER SEAT IS NOT WORKING. THIS IS A SERIOUS SAFETY ISSUE AND DEALERSHIP DOES NOT THINK THIS IS AN ISSUE.
Incident date: Feb 3, 2016
TL* THE CONTACT OWNS A 2013 LEXUS RX 350. THE CONTACT STATED THAT THE STEERING WHEEL FAILED, RATTLED, LOOSENED, AND WAS COMING OUT OF PLACE. THE VEHICLE WAS TAKEN TO LEXUS OF PALM BEACH (5700 OKEECHOBEE BOULEVARD, WEST PALM BEACH, FL 33427, (561)-291-6004) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE ENGINE STALLED SEVERAL TIMES. THE SAME D... Read more
Incident date: Feb 3, 2016
TL* THE CONTACT OWNS A 2013 LEXUS RX 350. THE CONTACT STATED THAT THE STEERING WHEEL FAILED, RATTLED, LOOSENED, AND WAS COMING OUT OF PLACE. THE VEHICLE WAS TAKEN TO LEXUS OF PALM BEACH (5700 OKEECHOBEE BOULEVARD, WEST PALM BEACH, FL 33427, (561)-291-6004) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE ENGINE STALLED SEVERAL TIMES. THE SAME D... Read more
Incident date: Oct 7, 2019
OVER TIME, THE REARVIEW MIRROR HAS DARKENED WITH BLACK SPOTS AND LINES MAKING IT DIFFICULT TO SEE DURING THE DAY. LEXUS IS AWARE OF THE PROBLEM, BUT WILL NOT REPLACE THE MIRROR WITHOUT A RECALL. THE DEFECT CAN BE SEEN ON REARVIEW MIRRORS FOR SALE ON EBAY. I WAS ADVISED BY LEXUS SERVICE THAT IF IT DOESN'T PASS SAFETY CHECK INSPECTION TO STICK ON A TEMPORARY MIRROR. THEY KNOW THERE IS A PROBLEM ... Read more
Incident date: Sep 15, 2019
AS I WAS DRIVING IN THE EARLY MORNING, I OPENED THE MOONROOF. 5 MINUTES LATER I DECIDED TO CLOSE IT BECAUSE IT GOT COLD FAST IN THE CAR. UPON CLOSING, THE MOONROOF GLASS SELF EXPLODED AS I WAS DRIVING 40-45MPH. THE GLASS WAS EVERYWHERE. I HAD TO IMMEDIATELY PULL OVER AND ASSES WHY AND WHAT HAD HAPPENED. NOTHING HIT IT, NOTHING FELL ON IT, ALL I DID WAS OPEN AND CLOSE IT AND IT EXPLODED. AFTER FURT... Read more
Incident date: Oct 26, 2019
CAR TURNS OFF WHILE DRIVING ON THE HIGHWAY AND THIS RESULTS IN LOSS OF POWER BRAKES AND STEERING.