Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Apr 14, 2020
WHEN PULLING OUT OF OUR NEIGHBORHOOD, MY HUSBAND SLOWED DOWN TO TURN RIGHT. UPON TURNING INTO THE MIDDLE LANE, ALL SIDE AIRBAGS, FRONT AND BACK BLEW. WHILE THE INTENSITY FROM THE BLAST ROCKED THE CAR, THERE WAS NOTHING NEARBY THAT HE HIT. NO VISIBLE DAMAGE WAS DONE TO THE CAR, WITH THE EXCEPTION OF, THE AIR BAGS. WE HAD NEVER HAD ANY ISSUES WITH THIS CAR, AND IN FACT, HAD JUST BEEN AT THE DEAL... Read more
Incident date: Apr 1, 2020
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING 35-40 MPH, THERE WAS ABNORMALLY LOUD SOUND COMING FROM THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ... Read more
Incident date: Apr 1, 2020
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING 35-40 MPH, THERE WAS ABNORMALLY LOUD SOUND COMING FROM THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ... Read more
Incident date: Feb 26, 2020
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE ... Read more
Incident date: Apr 25, 2020
STEERING WENT OUT. *TR
Crash
2 injured
Incident date: Apr 25, 2020
STEERING WENT OUT. *TR
Crash
2 injured
Incident date: Apr 25, 2020
STEERING WENT OUT. *TR
Crash
2 injured
Incident date: May 4, 2020
TL* THE CONTACT OWNS A 2015 LEXUS NX200T. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE... Read more
Incident date: Aug 20, 2018
2000 RX300 DO NOT SHIFT INTO THE 3 GEAR WHILE DRIVING, THE TRANSMISSION SHIFTS FROM 1 &2 BUT NOT 3. THE ENGINE SPEED IS HIGH AND DOESN'T SHIFT. WE HAVEN'T DRIVEN IT SINCE, TRYING TO FIND OUT WHAT TO DO NEXT WITH THIS VEHICLE. I HAVE A FRIEND THAT HAVE THE SAME MAKE & MODEL AND HE'S HAD THE SAME PROBLEMS ALSO! *TR
Incident date: May 1, 2012
THE HEADLIGHT ASSEMBLY DEGRADES THEREBY CAUSING THE LIGHTS TO APPEAR EXTREMELY DIM WHEN DRIVING AT NIGHT. *TR
Incident date: Jan 13, 2020
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF ATLANTIC CITY (3169 FIRE RD, EGG HARBOR TOWNSHIP, NJ 08234, (609) 641-0008) WAS CONTAC... Read more
Incident date: Dec 1, 2019
EVER SINCE I HAD THIS CAR, I ALWAYS HAD THE CONSTANT PROBLEM OF A WEIRD ENGINE SMELL OF ROTTEN EGGS, IT OVERHEATS OUT OF NOWHERE CONSTANTLY AFTER MULTIPLE REPAIRS AND MAINTENANCE PAID OUT OF POCKET. IT WOULD SHUT OFF WHILE DRIVING ANYWHERE. THESE ARE JUST SOME OF THE RECEIPTS. *TR
Incident date: Dec 1, 2019
EVER SINCE I HAD THIS CAR, I ALWAYS HAD THE CONSTANT PROBLEM OF A WEIRD ENGINE SMELL OF ROTTEN EGGS, IT OVERHEATS OUT OF NOWHERE CONSTANTLY AFTER MULTIPLE REPAIRS AND MAINTENANCE PAID OUT OF POCKET. IT WOULD SHUT OFF WHILE DRIVING ANYWHERE. THESE ARE JUST SOME OF THE RECEIPTS. *TR
Incident date: Dec 1, 2019
EVER SINCE I HAD THIS CAR, I ALWAYS HAD THE CONSTANT PROBLEM OF A WEIRD ENGINE SMELL OF ROTTEN EGGS, IT OVERHEATS OUT OF NOWHERE CONSTANTLY AFTER MULTIPLE REPAIRS AND MAINTENANCE PAID OUT OF POCKET. IT WOULD SHUT OFF WHILE DRIVING ANYWHERE. THESE ARE JUST SOME OF THE RECEIPTS. *TR
Incident date: May 6, 2020
PULLING IN TO A PARKING SLOT AT DENTAL OFFICE, WITH MY FOOT ON THE BRAKE, THE CAR SUDDENLY REVVED AND ACCELERATED FORWARD AT A HIGH SPEED. WITH MY FOOT STILL ON THE BRAKE, THE CAR DID NOT STOP UNTIL HITTING THE ROCK WALL SIDE OF THE BUILDING. *TR
Crash
Incident date: May 6, 2020
PULLING IN TO A PARKING SLOT AT DENTAL OFFICE, WITH MY FOOT ON THE BRAKE, THE CAR SUDDENLY REVVED AND ACCELERATED FORWARD AT A HIGH SPEED. WITH MY FOOT STILL ON THE BRAKE, THE CAR DID NOT STOP UNTIL HITTING THE ROCK WALL SIDE OF THE BUILDING. *TR
Crash
Incident date: May 6, 2020
PULLING IN TO A PARKING SLOT AT DENTAL OFFICE, WITH MY FOOT ON THE BRAKE, THE CAR SUDDENLY REVVED AND ACCELERATED FORWARD AT A HIGH SPEED. WITH MY FOOT STILL ON THE BRAKE, THE CAR DID NOT STOP UNTIL HITTING THE ROCK WALL SIDE OF THE BUILDING. *TR
Crash
Incident date: May 2, 2020
AS WE WERE DRIVING, MY CAR SUDDENLY STARTED RUNNING ROUGH, ENGINE STARTED SPUTTERING, CAR THEN SLOWED DOWN, SEVERAL WARNING LIGHTS APPEARED ON THE DASHBOARD, AND THEN CAR ABRUPTLY STALLED IN THE MIDDLE OF THE ROAD AND COULD NOT BE RESTARTED. WE HAD TO PUSH THE CAR TO THE SIDE OF THE ROAD IN A SAFE PLACE UNTIL A TOW TRUCK ARRIVED TO TOW IT AWAY. I RESEARCHED AND LEARNED THRU SEVERAL MEDIA RELEASES... Read more
Incident date: Nov 16, 2019
TL* THE CONTACT OWNS A 2018 LEXUS LC500. THE CONTACT STATED THAT AFTER STOPPING THE VEHICLE AND PLACING THE GEAR SHIFTER IN THE PARK POSITION, THE VEHICLE SHUDDERED AND STALLED WITH THE ENGINE STOP AND STEERING POWER LOW WARNING LIGHTS FLASHING ON THE INSTRUMENT PANEL. ALDERSON LEXUS 1302 19 TH ST, LUBBOCK, TX 79401, (877)978-2338) WAS CONTACTED BY PHONE HOWEVER, THE CONTACT WAS UNABLE TO SPEAK WI... Read more
Incident date: Apr 13, 2020
TL* THE CONTACT OWNS A 2007 LEXUS RX330. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO HERB CHAMBERS LEXUS OF SHARON (25 PROVIDENCE HWY RTE. 1, SHARON, MA 02067, (506)668-5600, WHERE THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE CONTACT WAS PROVIDED AN ESTIMATE TO HAVE THE VEHICLE REPAIRED. ... Read more
Incident date: Jan 13, 2020
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF MISHAWAKA (4325 GRAPE RD, MISHAWAKA, IN 46545, (888) 415-3755) WAS CONTACTED AND CONFIRMED T... Read more
Incident date: Apr 30, 2020
HORN NOT WORKING. VERIFIED THE FUSES ASSOCIATED WITH HORN AND ALL OR OK.
Incident date: Jan 1, 2020
THE DASHBOARD IS MELTING WHICH RESULTS IN THE NOXIOUS CHEMICAL SMELL AND ADHESIVE COMPOUND THAT IS STICKY TO THE TOUCH.
Incident date: Jan 1, 2020
THE DASHBOARD IS MELTING WHICH RESULTS IN THE NOXIOUS CHEMICAL SMELL AND ADHESIVE COMPOUND THAT IS STICKY TO THE TOUCH.
Incident date: Apr 27, 2020
THE BRAKE ACTUATOR HAS MALFUNCTIONED. LEXUS HAS VERIFIED THIS HAS HAPPENED TO MY VEHICLE THIS WEEK. THEY HAVE DECLINED ANY ASSISTANCE, INCLUDING REPLACEMENT OF THE PART AND LABOR, PROVIDING ME THE PART TO REPLACE MYSELF (AT NO COST FOR THE PART), AND EVEN REFUSE TO SELL ME THE PART AT THEIR MANUFACTURED COST BASIS. THIS LAST REFUSAL TO DEAL WITH A PART THAT THEY ARE WELL AWARE IS MALFUNCTIONING D... Read more
Incident date: Apr 28, 2020
THE SOFTWARE LOCATOR IS DEFECTIVE & WILL SEND YOU TO THE WRONG PLACE. LEXUS HAS A CAMPAIGN TO FIX IT THRU 2022 WHERE THEY UPDATE THE SOFTWARE. UNFORTUNATELY THEY DO NOT UPDATE THE NAVIGATION SOFTWARE AT THE SAME TIME AND THAT SHOULD BE A REQUIREMENT BECAUSE THE LOCATION SOFTWARE AND THE NAVIGATION SOFTWARE WORK CONJUNCTIVELY. INSTEAD THEY WANT TO CHARGE YOU $400 FOR NAVIGATION UPDATE. NOT SATIS... Read more
Incident date: Apr 29, 2020
TOYOTA HAS A RUSTY FRAME RECALL AND NOW THE DEALERSHIP STATED THAT I HAVE A RUST ON MY FRAME THAT IS UNSAFE TO DRIVE AND NEEDS TO BE FIXED. WHEN I OBTAINED MY VIN ON THE SIDE OF MY VEHICLE, IT SAYS MFD BY TOYOTA MOTOR CORPORATION. THE RUST HAS LEAD TO ME HAVING TO CHANGE OUT THE ENTIRE SUSPENSION AND THIS WAS TOLD TO ME NOW WHEN I SERVICE MY CAR EVERY 5K MILES WITH THE DEALERSHIP.
Incident date: Apr 29, 2020
FUEL PUMP ISSUE IDENTIFIED IN JANUARY 2020. COULD CAUSE STALL AND ACCIDENT ON HIGHWAY. STILL NO FIX AVAILABLE AFTER 4 MONTHS. PROBABLY IN EXCESS OF 2,000,000 VEHICLES (LEXUS AND TOYOTA) AFFECTED AND REPRESENT A HAZARD ON THE ROADS OF THE US.
Incident date: Jul 13, 2019
CONSTANT ENGINE REPAIRS OUT OF POCKET WITHIN A SHORT PERIOD OF TIME. I HAVE MORE RECEIPTS OTHER THAN THE ONES SHOWN
Incident date: Jul 13, 2019
CONSTANT ENGINE REPAIRS OUT OF POCKET WITHIN A SHORT PERIOD OF TIME. I HAVE MORE RECEIPTS OTHER THAN THE ONES SHOWN
Incident date: Jul 13, 2019
CONSTANT ENGINE REPAIRS OUT OF POCKET WITHIN A SHORT PERIOD OF TIME. I HAVE MORE RECEIPTS OTHER THAN THE ONES SHOWN
Incident date: Apr 25, 2020
THE STRUTS ARE FAILING (LEAKING) AND THIS IS A KNOWN PROBLEM ACROSS THE INTERNET. ALSO, THE DOOR LOCK ACTUATORS STOP WORKING PERIODICALLY. AND FINALLY, THE REAR DEFROSTER STOPED WORKING. I'VE OWNED MUCH CHEAPER CARS WITH WELL OVER 100,000 MILES AND NEVER EXPERIENCED THESE PROBLEMS. THIS CAR ONLY HAS 82,000 AND WELL TAKEN CARE OF AS I HAVE ANOTHER CAR THAT I LEASE AND THE LEXUS IS USUALLY IN THE ... Read more
Incident date: Apr 25, 2020
THE STRUTS ARE FAILING (LEAKING) AND THIS IS A KNOWN PROBLEM ACROSS THE INTERNET. ALSO, THE DOOR LOCK ACTUATORS STOP WORKING PERIODICALLY. AND FINALLY, THE REAR DEFROSTER STOPED WORKING. I'VE OWNED MUCH CHEAPER CARS WITH WELL OVER 100,000 MILES AND NEVER EXPERIENCED THESE PROBLEMS. THIS CAR ONLY HAS 82,000 AND WELL TAKEN CARE OF AS I HAVE ANOTHER CAR THAT I LEASE AND THE LEXUS IS USUALLY IN THE ... Read more
Incident date: Oct 30, 2019
VEHICLE 2012 LEXUS CT200H 90,800 MILES. THE VEHICLE BURNS OIL VERY RAPIDLY. PERFORMED OIL CONSUMPTION TEST AND WAS 2 QUARTS LOW AFTER 1000 MILES. THERE IS A TSB OUT ON THIS SITUATION WHICH I HAVE ATTACHED. THIS VEHICLE WILL DEFINITELY NOT MAKE IT BETWEEN OIL CHANGES. THIS VEHICLE DOES NOT HAVE ANY OIL INDICATOR LIGHTS ON THE DASH AND THERE IS NO WAY TO KNOW WHEN THE OIL JUST RUNS OUT. VERY SCARY.... Read more
Incident date: Apr 20, 2020
I PURCHASED MY 2009 LS460 IN 2017 AT LEXUS OF HUNTSVILLE, AL WITH 115K MILES. IT BEGAN HAVING POOR ACCELERATION 1 MONTH AFTER I PURCHASED IT. I WENT BACK TO THE DEALER AND EXPRESSED MY CONCERN. THEY ASKED ME TO START USING PREMIUM GAS FORM THE SAME STATION. NOTHING CHANGED AND 3MO LATTER I MOVED TO INDIANAPOLIS AND HAD MY LEXUS SERVICED AT TOM WOOD LEXUS OF INDIANAPOLIS. I ASKED THEM TO DO A FULL ... Read more
Incident date: Apr 20, 2020
I PURCHASED MY 2009 LS460 IN 2017 AT LEXUS OF HUNTSVILLE, AL WITH 115K MILES. IT BEGAN HAVING POOR ACCELERATION 1 MONTH AFTER I PURCHASED IT. I WENT BACK TO THE DEALER AND EXPRESSED MY CONCERN. THEY ASKED ME TO START USING PREMIUM GAS FORM THE SAME STATION. NOTHING CHANGED AND 3MO LATTER I MOVED TO INDIANAPOLIS AND HAD MY LEXUS SERVICED AT TOM WOOD LEXUS OF INDIANAPOLIS. I ASKED THEM TO DO A FULL ... Read more
Incident date: Apr 20, 2020
I PURCHASED MY 2009 LS460 IN 2017 AT LEXUS OF HUNTSVILLE, AL WITH 115K MILES. IT BEGAN HAVING POOR ACCELERATION 1 MONTH AFTER I PURCHASED IT. I WENT BACK TO THE DEALER AND EXPRESSED MY CONCERN. THEY ASKED ME TO START USING PREMIUM GAS FORM THE SAME STATION. NOTHING CHANGED AND 3MO LATTER I MOVED TO INDIANAPOLIS AND HAD MY LEXUS SERVICED AT TOM WOOD LEXUS OF INDIANAPOLIS. I ASKED THEM TO DO A FULL ... Read more
Incident date: Apr 24, 2020
TO WHOM IT MAY CONCERN. WITHIN THE IS-F(2008-2014). MEMBERS ARE EXPERIENCING CRACKED HEADERS MANIFOLD. MEMBERS REPORT SMELLING BAD EGGY PRE-CAT FUMES ODOR. THIS SEEMS TO BE AN ISSUE FOR PEOPLE WITH MID TO HIGH MILEAGE. THE OTHER ISSUE EVERY MEMBER IS EXPERIENCING ARE LEAKING VALLEY PLATE SEAL. PINK COOLANT CAN BE OBSERVED DRIPPING IN MINOR CASES AND LEAKING IN MAJOR CASES. CASES OF A POOL OF COOLA... Read more
Incident date: Apr 24, 2019
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAG WARNING LIGHT FLASHED ON AND OFF CONSTANTLY. THE VEHICLE WAS TAKEN TO THE LEXUS OF GLENDALE (1221 S BRAND BLVD, GLENDALE, CA 91204, (818) 507-1300) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS UNDER THE SEAT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AW... Read more
Incident date: Dec 1, 2019
WHEN DRIVING AT SPEEDS OVER 50 MPH THE CARS ENGINE DIES. IT HAS HAPPENED 3 TIMES ON THE HIGHWAY. IT IS VERY DANGEROUS. THE CAR WILL RESTART ONLY AFTER YOU COME TO A COMPLETE STOP. LEXUS STATES THERE ARE NO ISSUES. VERY DISAPPOINTING.
Incident date: Nov 2, 2019
WHILE DRIVING ON HIGHWAY, TIRE BLEW OUT WHILE DRIVING. THEY SAY CAUSE TIRE WAS WEARING NEED ALIGNMENT. BOUGHT THE CAR PREOWNED APRIL 2019 AND THIS HAPPEN NOVEMBER 2019. REPLACED TIRES IN NOVEMBER 2019 AND ALIGNMENT. TIRES ARE WEARING IN THE INNER AGAIN SINCE MARCH 2020. LEXUS SAID THE MANUFACTURER MADE THESE IS CARS A CERTAIN WAY THAT THE TIRES WILL ALWAYS WEAR. IT IS A SAFETY ISSUE THAT A TIRE CA... Read more
Incident date: Mar 13, 2020
THERE IS AN ONGOING RECALL FOR DENSO FUEL PUMPS, RECAL; NO. 20V-012. THERE HAS BEEN NOTIFICATION BUT NO REPLACEMENT PARTS AVAILABLE. I MUST MAKE A 1200 MILE TRIP IN MY GX460 WITH CONSIDERABLE CARGO MAINLY USING INTERSTATE 95 THROUGH MAJOR EAST COAST CITIES. I BELIEVE THERE HAS NOT BEEN TIMELY REMEDIATION OF THIS PROBLEM. THIS IS AN ACKNOWLEDGED SAFETY HAZARD.
Incident date: Apr 23, 2020
THE DASHBOARD IS MELTING AND CAUSING A STICKY, VISCOUS FILM THAT NOT ONLY SMELLS BAD BUT IS CAUSING A SEVERE BLINDING GLARE WHILE I AM DRIVING . IT CANNOT BE REMOVED OR REMEDIED AND IT GETTING WORSE CAUSING MORE OF A SAFETY ISSUE
Incident date: Apr 21, 2020
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A F... Read more
Incident date: Mar 1, 2020
VALLEY PLATE LEAK DUE TO THE FACT THAT TOYOTA/LEXUS UTILIZED THE IMPROPER SEALANT AND USED THE IMPROPER AMOUNT, LEADING TO THE HEAT EXCHANGER LEAKING COOLANT ONCE THE ORIGINAL, INADEQUATE SEALANT BEGINS TO DISENTEGRATE. THIS COULD CAUSE A CONDITION WHERE THE ENGINE COULD FAIL AND SOMEONE COULD GET HURT. FURTHERMORE, ALL ISFS WILL EVENTUALLY HAVE A CRACKED RH MANIFOLD ON THE #8 RUNNER. THIS CAN CAU... Read more
Incident date: May 5, 2019
THE ISSUE IS MY DASH AND DOOR PANELS ARE STICKY/MELTING. THEY PEAL AT THE SLIGHTEST TOUCH AND ARE ONLY GETTING WORSE AND WORSE BY THE DAY.
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND THERE WAS A GLARE ON THE FRONT WINDSHIELD. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED HENNESSY LEXUS OF GWINNETT (3383 SATELLITE BLVD, DULUTH, GA 30096 (770) 680-1000) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED THE WARRANTY POLICY EXPIRED. THE MANUFACTURER WAS CONTACTED B... Read more
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND THERE WAS A GLARE ON THE FRONT WINDSHIELD. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED HENNESSY LEXUS OF GWINNETT (3383 SATELLITE BLVD, DULUTH, GA 30096 (770) 680-1000) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED THE WARRANTY POLICY EXPIRED. THE MANUFACTURER WAS CONTACTED B... Read more
Incident date: Feb 3, 2020
TL* THE CONTACT OWNS A 2014 LEXUS GS300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT... Read more