Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Feb 4, 2020
I WAS SLOWLY ENTERING FROM I15 TO H-78 WEST. SUDDENLY CAR BEGAN TO REV AND ACCELERATE AS IF I WAS FLOORING GAS PEDAL. I JABBED AT PEDAL A COUPLE TIMES AND HIT BRAKES...IT STOPPED WITHIN A FEW SECONDS....NOT SURE IF WHAT I DID HAD ANYTHING TO DO WITH IT STOPPING. MY GAS PEDAL IS NOT STICKY AND SMOOTHLY ADJUSTS. MY VEHICLE IS IN PRISTINE CONDITION AND HAS HAD ALL MAINTENANCE. I WAS FORTUNATE I ... Read more
Incident date: Feb 4, 2020
I WAS SLOWLY ENTERING FROM I15 TO H-78 WEST. SUDDENLY CAR BEGAN TO REV AND ACCELERATE AS IF I WAS FLOORING GAS PEDAL. I JABBED AT PEDAL A COUPLE TIMES AND HIT BRAKES...IT STOPPED WITHIN A FEW SECONDS....NOT SURE IF WHAT I DID HAD ANYTHING TO DO WITH IT STOPPING. MY GAS PEDAL IS NOT STICKY AND SMOOTHLY ADJUSTS. MY VEHICLE IS IN PRISTINE CONDITION AND HAS HAD ALL MAINTENANCE. I WAS FORTUNATE I ... Read more
Incident date: Feb 4, 2020
I WAS SLOWLY ENTERING FROM I15 TO H-78 WEST. SUDDENLY CAR BEGAN TO REV AND ACCELERATE AS IF I WAS FLOORING GAS PEDAL. I JABBED AT PEDAL A COUPLE TIMES AND HIT BRAKES...IT STOPPED WITHIN A FEW SECONDS....NOT SURE IF WHAT I DID HAD ANYTHING TO DO WITH IT STOPPING. MY GAS PEDAL IS NOT STICKY AND SMOOTHLY ADJUSTS. MY VEHICLE IS IN PRISTINE CONDITION AND HAS HAD ALL MAINTENANCE. I WAS FORTUNATE I ... Read more
Incident date: Oct 19, 2018
CAR DASHBOARD IS DAMAGE AND THE DOORS PLASTIC IS PEELING OFF
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2004 LEXUS RX. THE CONTACT STATED THAT THE DASHBOARD WAS CRUMBLING AND MELTING. THE FAILURE WAS PRESENT NEAR THE PASSENGER SIDE AIRBAG HOUSING OF THE DASHBOARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (BUTLER LEXUS LOCATED AT 4025 JONESBORO RD, UNION CITY GA) AND THE MANUFACTURER WERE NOTIFIED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 140,0... Read more
Incident date: Jan 30, 2020
THE ABS ACTUATOR ASSEMBLY HAS BEEN DEEMED FAULTY IN SEVERAL TOYOTA/LEXUS VEHICLES. INSTEAD OF THE A RECALL BEING ISSUED A WARRANTY ENHANCEMENT WAS PUT IN PLACE TO ADDRESS THIS ISSUE FOR ANYONE WHO TOOK THE CAR TO THE SHOP. HOWEVER WITH OUT A RECALL MOST PEOPLE WHO WERE OWNERS OF THESE VEHICLES WAS NOT AWARE TO HAVE THE PART CHECKED AND THIS IS A SAFETY ISSUE, A VERY EXPENSIVE PART THAT SHOULD NOT ... Read more
Incident date: Jan 30, 2020
THE ABS ACTUATOR ASSEMBLY HAS BEEN DEEMED FAULTY IN SEVERAL TOYOTA/LEXUS VEHICLES. INSTEAD OF THE A RECALL BEING ISSUED A WARRANTY ENHANCEMENT WAS PUT IN PLACE TO ADDRESS THIS ISSUE FOR ANYONE WHO TOOK THE CAR TO THE SHOP. HOWEVER WITH OUT A RECALL MOST PEOPLE WHO WERE OWNERS OF THESE VEHICLES WAS NOT AWARE TO HAVE THE PART CHECKED AND THIS IS A SAFETY ISSUE, A VERY EXPENSIVE PART THAT SHOULD NOT ... Read more
Incident date: Jan 5, 2020
THIS IS THE 2ND 2002 LEXUS ES300 IVE OWNED WITH HALF THE MILES OF THE 1ST ONE...YET BOTH CARS CATALYTIC CONVERTORS FAILED!! HOW IS THAT POSSIBLE AT ONLY 136K MILES THE CATALYTIC CONVERTOR NEEDS TO BE REPLACED!! THE 1ST CAR HAD ALMOST 268K MILES WHICH I FELT THE CATALYTIC CONVERTOR FAILURE WASNT AS SURPRISING...BUT BETWEEN MY BOYFRIEND AND I WE HAVE OWNED 4 LEXUS VEHICLES: 1997 ES300 1999 RX300 AND... Read more
Incident date: Feb 2, 2020
AS IDRIVEMY CAR THE CARS DRIFTS A LITTLE TO EACH SIDE AS IT DRIFTS TO EITHER SIDE THE STEERING WHEEL GETS COMPLETELY STUCK K ON ME AND I AM NO LONGER ABLE TO STEER THE VEHICLE . I WOULD THEN HAVE TO JERKY WHEEL WITH FORCE CAUSES THE WHOLE CAR TO JERK I HAD TO LEAVE MY CAR IN A PARKING LOT AND FIND ANOTHER WAY HOME BECAUSE IT'S TO DANGEROUS TO DRIVE IN IT WITH MY 2 YEAR OLD AND SELF . AS I WAS DRI... Read more
Incident date: Jul 15, 2017
FRONT BUMPER DETACHES FROM BODY, THE MANUFACTURER HAS NOT OFFERED ANY REMEDY. I HAVE SEEN THIS ON MULTIPLE VEHICLES OF THE SAME MAKE AND MODEL.
Incident date: Jan 27, 2020
TRANSFER CASE SEAL IS LEAKING. THE LEAK HAPPENS SLOWLY SO IT IS HARD TO NOTICE RIGHT AWAY. IN MY CASE, IT HAPPENS SO SLOWLY THAT I DID NOT NOTICE THE ISSUE UNTIL MY VEHICLE IS JUST OUT OF WARRANTY.
Incident date: Jan 23, 2020
TL* THE CONTACT OWNS A 2010 LEXUS HS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, BRAKED CEASED. THE CONTACT STATED THAT THE ABS, HYBRID BRAKE ASSEMBLY, TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE IGNITION WAS CYCLED TO THE OFF AND ON POSITION HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO (SEWELL BUICK GMC OF DALLAS 7474 LEMMON AVE, ... Read more
Incident date: Jan 27, 2020
TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE VIN WAS NOT PROVIDED. THE CONTACT STATED THAT WHILE DRIVING ABOUT 75 MPH, THE REAR DRIVER'S AND REAR PASSENGER'S WINDOWS EXPLODED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO THE LEXUS OF PEMBROKE PINES DEALER, LOCATED AT 16150 PINES BLVD, PEMBROKE PINES, FL 33027, WHERE IT WAS STATED THAT THE FAILURE WAS DUE TO AN IMPACT. THE CONTACT STATED THAT THE FLORID... Read more
Incident date: Jan 4, 2020
RUBBER OIL COOLER LINE DEVELOPED A LEAK CAUSING LOSS OF MOST ENGINE OIL WITHIN A DAY. THIS IS A KNOWN DEFECT TO LEXUS WHO REPLACES THIS PART WITH A METAL PART. HOWEVER, LEXUS HAS GOTTEN AWAY WITH A LIMITED TIME EXTENDED WARRANTY WHEN THEY SHOULD BE REQUIRED TO RECALL ALL VEHICLES AND FIX THIS KNOWN DEFECT. TO FURTHER HARM THE CONSUMER, THEIR REPAIR BOOK TIME IS FIVE HOURS WHEN THE ACTUAL REPAIR TI... Read more
Incident date: Nov 6, 2019
THE BRAKE PEDAL GOES TO THE FLOOR DUE TO THE ABS ACTUATOR DEFECTS. I HAVE VIDEO OF THE SOUND AND BEHAVIORS WHEN THE PROBLEM OCCURS. I HAVE NOT BEEN ABLE TO DRIVE THE VEHICLE AND THE DEALER WILL NOT FIX THE PROBLEM. THE BRAKES DIDN'T WORK, DIDN'T STOP THE VEHICLE UPON MY LAST USE OF THE CAR. THE VEHICLE DASHBOARD GIVES WARNING AND ERROR CODES RELATED TO THE BRAKES, EMERGENCY BRAKE, ABS, V... Read more
Incident date: Jan 14, 2020
THE PUSH-BUTTON (KEYLESS ENTRY) IGNITION DID NOT KILL THE MOTOR. MY CAR ENGINE RAN FROM APPROXIMATELY 6 P.M. IN AN ENCLOSED GARAGE DIRECTLY BELOW MY BEDROOM. AT 4:30 A.M. I WAS AWAKENED BY MY CARBON MONOXIDE DETECTOR. THE ENTIRE HOUSE WAS FILLED WITH TOXIC FUMES. FIRST RESPONDERS TO MY 911 CALL SAID THE DETECTOR DEFINITELY SAVED MY LIFE. I WAS A LITTLE DIZZY AND HAD A HEADACHE BUT WAS OK AFTER AW... Read more
Incident date: Jan 26, 2020
THE VEHICLE HAS LUNGED FORWARD WHILE SLOWING DOWN OR AT VERY SLOW SPEEDS, AND THE BRAKES DO NOT OPERATE EFFECTIVELY. THE BRAKE IS ALWAYS PRESSED DOWN AS FAR AS IT GOES WITHOUT AVAIL. THERE IS NO PRECURSOR AS TO WHEN IT WILL HAPPEN. IN TOTAL, THE ENGINE LUNGED FORWARD ABOUT 6 TIMES. THE FIRST TIME I NEARLY HIT A VEHICLE WITH MY MINOR DAUGHTER IN THE CAR. THE NEXT FEW TIMES WERE NOT AS SIGNIFICANT ... Read more
Crash
Incident date: Jan 26, 2020
THE VEHICLE HAS LUNGED FORWARD WHILE SLOWING DOWN OR AT VERY SLOW SPEEDS, AND THE BRAKES DO NOT OPERATE EFFECTIVELY. THE BRAKE IS ALWAYS PRESSED DOWN AS FAR AS IT GOES WITHOUT AVAIL. THERE IS NO PRECURSOR AS TO WHEN IT WILL HAPPEN. IN TOTAL, THE ENGINE LUNGED FORWARD ABOUT 6 TIMES. THE FIRST TIME I NEARLY HIT A VEHICLE WITH MY MINOR DAUGHTER IN THE CAR. THE NEXT FEW TIMES WERE NOT AS SIGNIFICANT ... Read more
Crash
Incident date: Jan 26, 2020
THE VEHICLE HAS LUNGED FORWARD WHILE SLOWING DOWN OR AT VERY SLOW SPEEDS, AND THE BRAKES DO NOT OPERATE EFFECTIVELY. THE BRAKE IS ALWAYS PRESSED DOWN AS FAR AS IT GOES WITHOUT AVAIL. THERE IS NO PRECURSOR AS TO WHEN IT WILL HAPPEN. IN TOTAL, THE ENGINE LUNGED FORWARD ABOUT 6 TIMES. THE FIRST TIME I NEARLY HIT A VEHICLE WITH MY MINOR DAUGHTER IN THE CAR. THE NEXT FEW TIMES WERE NOT AS SIGNIFICANT ... Read more
Crash
Incident date: Jun 12, 2018
MY CAR (INSURED) REAR ENDED ANOTHER PARTY AT LESS THAN 10 MILES PER HOUR. THE PRE-COLLISION SYSTEM THAT IS PART OF MY CAR NEVER BECAME ACTIVE IN MY CAR AND SO I REAR ENDED THE CAR. LEXUS INSPECTED MY RX-350 AND HAVE AN UNACCEPTABLE REASON THAT IT WILL NOT WORK, UNLESS THERE IS A NOTICEABLE SPEED DIFFERENCE BETWEEN MY CAR AND THE CAR AHEAD OF ME. THE CAR WAS THE PROBLEM AND IT DID NOT WORK AND SO ... Read more
Crash
Incident date: Jun 12, 2018
MY CAR (INSURED) REAR ENDED ANOTHER PARTY AT LESS THAN 10 MILES PER HOUR. THE PRE-COLLISION SYSTEM THAT IS PART OF MY CAR NEVER BECAME ACTIVE IN MY CAR AND SO I REAR ENDED THE CAR. LEXUS INSPECTED MY RX-350 AND HAVE AN UNACCEPTABLE REASON THAT IT WILL NOT WORK, UNLESS THERE IS A NOTICEABLE SPEED DIFFERENCE BETWEEN MY CAR AND THE CAR AHEAD OF ME. THE CAR WAS THE PROBLEM AND IT DID NOT WORK AND SO ... Read more
Crash
Incident date: Jun 12, 2018
MY CAR (INSURED) REAR ENDED ANOTHER PARTY AT LESS THAN 10 MILES PER HOUR. THE PRE-COLLISION SYSTEM THAT IS PART OF MY CAR NEVER BECAME ACTIVE IN MY CAR AND SO I REAR ENDED THE CAR. LEXUS INSPECTED MY RX-350 AND HAVE AN UNACCEPTABLE REASON THAT IT WILL NOT WORK, UNLESS THERE IS A NOTICEABLE SPEED DIFFERENCE BETWEEN MY CAR AND THE CAR AHEAD OF ME. THE CAR WAS THE PROBLEM AND IT DID NOT WORK AND SO ... Read more
Crash
Incident date: Jan 1, 2017
THE DASHBOARD IS DISCOLORED AND CAN GET STICKY WHEN IT'S HOT. THEY HAD A RECALL FOR THIS PROBLEM BACK IN THE YEAR 2014 OR 2015. APPARENTLY YEAR 2016 WAS THE LAST DATE TO BRING THE CAR IN BUT BECAUSE OF MY LOW MILES AND THE FACT I LEAVE THE CAR IN THE GARAGE THE DISCOLORATION AND STICKINESS DID NOT HAPPEN UNTIL AFTER 2016. I BROUGHT IN THE VEHICLE AND THEY SAID THAT THE RECALL HAD ENDED IN 2016 AND... Read more
Incident date: Dec 26, 2019
MY CAR ALSO EXPERIENCED A HIGH AMOUNT OF OIL CONSUMPTION. AT FIRST I ASSUMED IT WAS DUE TO MY TRAVELING, BUT WHEN I MONITORED IT WAS MORE THAN NORMAL. ADDITIONALLY, ABOUT A YEAR AGO I WAS TOLD THAT THE CAR WOULD NEED A HEAD GASKET REPLACEMENT. WHEN I SPOKE TO THE DEALERSHIP AND OTHER MECHANICS THEY FOUND THAT TO BE ODD CONCERNING THE REPUTATION OF LEXUS. SO AFTER THE ENGINE STARTED RATTLING, WHICH... Read more
Incident date: Dec 26, 2019
MY CAR ALSO EXPERIENCED A HIGH AMOUNT OF OIL CONSUMPTION. AT FIRST I ASSUMED IT WAS DUE TO MY TRAVELING, BUT WHEN I MONITORED IT WAS MORE THAN NORMAL. ADDITIONALLY, ABOUT A YEAR AGO I WAS TOLD THAT THE CAR WOULD NEED A HEAD GASKET REPLACEMENT. WHEN I SPOKE TO THE DEALERSHIP AND OTHER MECHANICS THEY FOUND THAT TO BE ODD CONCERNING THE REPUTATION OF LEXUS. SO AFTER THE ENGINE STARTED RATTLING, WHICH... Read more
Incident date: Jan 1, 2020
ENGINE BURNING SO MUCH OIL AFTER OIL CHANGE. DEALER SAYS THATS NORMAL. I HAVE TO KEEP ADDING OIL EVERY 1000 MILE RIGHT AFTER THEY CHANGED THE OIL. THIS IS NOT NORMAL.
Incident date: Jan 13, 2020
THE SUBJECT VEHICLES ARE EQUIPPED WITH A LOW-PRESSURE FUEL PUMP WHICH MAY STOP OPERATING. IF THIS WERE TO OCCUR, WARNING LIGHTS AND MESSAGES MAY BE DISPLAYED ON THE INSTRUMENT PANEL, AND THE ENGINE MAY RUN ROUGH. THIS MAY RESULT IN A VEHICLE STALL, AND THE VEHICLE MAY BE UNABLE TO BE RESTARTED.
Incident date: Jan 24, 2020
UPON APPROACHING MY CAR, IN A CONTROLLED PARKING LOT (CAR IS STATIONARY), I NOTICED THE REAR PORTION OF THE PANORAMIC SUNROOF APPEARS TO HAVE EXPLODED. SUNROOF SHOWS DEFECTIVE BUBBLE, AND OUTER-EDGES APPEAR TO HAVE CRACKED ALL THE WAY AROUND. INVESTIGATION OF THE AREA AROUND THE CAR SHOWS NO FOREIGN OBJECTS (IE. ROCKS) IN THE AREA.
Incident date: Nov 18, 2018
GREETINGS, THIS MESSAGE IS BEING SENT ON THE BEHALF OF CHERYL [XXX] & RAYMOND [XXX] [XXX] 2015 LEXUS GS350 [XXX] ISSUE: FRONT PASSENGER SIDE SEAT: SEAT HEATER/WARMER IGNITED WITHOUT BEING TURNED ON AND BURNED THROUGH THE LEATHER LEAVING A BLACK BURNT MARK. WHILE IN MOTION ON HIGHWAY. I'M CONCERNED THAT THE SEAT CAN OVERHEAT AND CAUSE A FIRE. THIS IS LISTED IN VEHICLE HISTORY REPO... Read more
Incident date: Nov 18, 2018
GREETINGS, THIS MESSAGE IS BEING SENT ON THE BEHALF OF CHERYL [XXX] & RAYMOND [XXX] [XXX] 2015 LEXUS GS350 [XXX] ISSUE: FRONT PASSENGER SIDE SEAT: SEAT HEATER/WARMER IGNITED WITHOUT BEING TURNED ON AND BURNED THROUGH THE LEATHER LEAVING A BLACK BURNT MARK. WHILE IN MOTION ON HIGHWAY. I'M CONCERNED THAT THE SEAT CAN OVERHEAT AND CAUSE A FIRE. THIS IS LISTED IN VEHICLE HISTORY REPO... Read more
Incident date: Nov 18, 2018
GREETINGS, THIS MESSAGE IS BEING SENT ON THE BEHALF OF CHERYL [XXX] & RAYMOND [XXX] [XXX] 2015 LEXUS GS350 [XXX] ISSUE: FRONT PASSENGER SIDE SEAT: SEAT HEATER/WARMER IGNITED WITHOUT BEING TURNED ON AND BURNED THROUGH THE LEATHER LEAVING A BLACK BURNT MARK. WHILE IN MOTION ON HIGHWAY. I'M CONCERNED THAT THE SEAT CAN OVERHEAT AND CAUSE A FIRE. THIS IS LISTED IN VEHICLE HISTORY REPO... Read more
Incident date: Jan 19, 2020
TO WHOM IT MAY CONCERN: GREETINGS, THIS MESSAGE IS BEING SENT ON THE BEHALF OF CHERYL [XXX] & RAYMOND [XXX] 2015 LEXUS GS350 [XXX] SUBJECT: ANOTHER ELECTRICAL ISSUE AGAIN: ISSUE: BACK SEAT ARM REST IGNITED: REAR ARM REST IGNITED AND BURNED THROUGH THE LEATHER LEAVING A BLACK BURNT MARK. WE ARE EXTREMELY CONCERNED ABOUT THIS VEHICLE. THIS IS THE SECOND ELECTRICAL ISSUE THAT WE HAVE ... Read more
Incident date: Jan 19, 2020
TO WHOM IT MAY CONCERN: GREETINGS, THIS MESSAGE IS BEING SENT ON THE BEHALF OF CHERYL [XXX] & RAYMOND [XXX] 2015 LEXUS GS350 [XXX] SUBJECT: ANOTHER ELECTRICAL ISSUE AGAIN: ISSUE: BACK SEAT ARM REST IGNITED: REAR ARM REST IGNITED AND BURNED THROUGH THE LEATHER LEAVING A BLACK BURNT MARK. WE ARE EXTREMELY CONCERNED ABOUT THIS VEHICLE. THIS IS THE SECOND ELECTRICAL ISSUE THAT WE HAVE ... Read more
Incident date: Nov 4, 2019
WE ARE THE ORIGINAL OWNER OF A 2007 LEXUS RX 350. THE DASHBOARD HAS BEEN CRACKING AND CRUMBLING APART, POSING A SIGNIFICANT SAFETY CONCERN. FOR EXAMPLE, THE AIRBAG UNIT IS BUILT INTO THE DASHBOARD. DASHBOARD DEGRADATION ALSO AFFECTS VISIBILITY AS IT REFLECTS IN THE WINDSHIELD AND CRUMBLING PIECES FALL OFF DURING DRIVING. UPON FURTHER RESEARCH, A 2014 CLASS ACTION LAWSUIT PROMPTED A WARRANTY EN... Read more
Incident date: Nov 4, 2019
WE ARE THE ORIGINAL OWNER OF A 2007 LEXUS RX 350. THE DASHBOARD HAS BEEN CRACKING AND CRUMBLING APART, POSING A SIGNIFICANT SAFETY CONCERN. FOR EXAMPLE, THE AIRBAG UNIT IS BUILT INTO THE DASHBOARD. DASHBOARD DEGRADATION ALSO AFFECTS VISIBILITY AS IT REFLECTS IN THE WINDSHIELD AND CRUMBLING PIECES FALL OFF DURING DRIVING. UPON FURTHER RESEARCH, A 2014 CLASS ACTION LAWSUIT PROMPTED A WARRANTY EN... Read more
Incident date: Nov 4, 2019
WE ARE THE ORIGINAL OWNER OF A 2007 LEXUS RX 350. THE DASHBOARD HAS BEEN CRACKING AND CRUMBLING APART, POSING A SIGNIFICANT SAFETY CONCERN. FOR EXAMPLE, THE AIRBAG UNIT IS BUILT INTO THE DASHBOARD. DASHBOARD DEGRADATION ALSO AFFECTS VISIBILITY AS IT REFLECTS IN THE WINDSHIELD AND CRUMBLING PIECES FALL OFF DURING DRIVING. UPON FURTHER RESEARCH, A 2014 CLASS ACTION LAWSUIT PROMPTED A WARRANTY EN... Read more
Incident date: Jan 1, 2019
MY CRACKED DASHBOARD OR A MELTED DASHBOARD WITH GLAZED STICKINESS AND SHINY.I HAVE A HARD TIME SEEING THE ROAD THROUGH THE REFLECTION ON THE WINDSHIELD.
Incident date: Jan 15, 2020
THE HEAT CONTROL ON THE DRIVER'S SIDE ABRUPTLY BEGAN TO STAY ON LAST WEEK. I BELIEVE I NOW SMELL A CHEMICAL ODOR ISSUING FROM THE FRONT OF THE CAR.
Incident date: Jan 15, 2020
THE HEAT CONTROL ON THE DRIVER'S SIDE ABRUPTLY BEGAN TO STAY ON LAST WEEK. I BELIEVE I NOW SMELL A CHEMICAL ODOR ISSUING FROM THE FRONT OF THE CAR.
Incident date: Jan 17, 2020
DRIVING ON HIGHWAY, 60MPH. FRIDAY JAN 17TH, 2020. 5PM. COLD OUT. HEAR LOUD SOUND LIKE GUN SHOT. STARTLED ME. THOUGHT TIRE BLEW SO PULLED TO SHOULDER ON HIGHWAY. TIRES WERE FINE AND WAS LIKE WHAT THE HECK. GOT BACK IN CAR STARTED TO GET BACK ON HIGHWAY AND HEARD NOISE ABOVE MY HEAD. LOOKED UP SLIDING DOOR TO SUNROOF VIBRATING. SLIDE OPEN A BIT AND SUNROOF GLASS WAS GONE. PULLED BACK OVER AND GOT ... Read more
Incident date: Jan 1, 2006
THE INSIDE PANELS OF THE DOORS ARE ALL NICKED UP WITH DEEP GOUGES. WHEN WE HAVE HOT WEATHER IT GETS STICKY AND SOFT AND ANY NICK OR BUMP SHOWS UP. JUST LIKE THE DASH BOARDS. I HAVE NO KIDS OR PETS IN THE CAR, I AM THE ONLY ADULT DRIVES AND IT LOOKS AWEFUL.
Incident date: Jan 14, 2020
LEXUS 22019 ES 350 HAS FUEL PUMP RECALL ISSUE. NO SOLUTION. POSES A REAL HAZARD IF DRIVING WITH FAMILY AND FUEL SUPPLY SHUTS OFF AND TRAVELLING 70 ON INTERSTATE AND CAR STOPS AND VEHICLE (TRAILER TRUCK ) CAN NOT STOP AND PLOWS INTO YOUR REAR END KILLING ALL FAMILY MEMBERS AND LEAVING YOU CRIPPLE. WHY IS IT TAKING LEXUS TILL MARCH (PER THEIR WEBSITE) TO EVEN GET OUT A LETTER ON THIS. MY VEHICLE... Read more
Incident date: Jan 18, 2020
TL* THE CONTACT OWNS A 2007 LEXUS LS460. THE CONTACT STATED A STRONG ODOR OF FUEL EMITTED THROUGH THE VEHICLE VENT INTO THE CABIN. THE CONTACT BECAME AWARE OF THE ODOR WHEN ATTEMPTED TO DRIVE OR WHEN THE VEHICLE WAS IN IDLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALERSHIP WAS MADE AWARE OF THE ... Read more
Incident date: Jan 15, 2020
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT LEXUS OF QUEENS (LOCATED AT 40-40 NORTHERN BLVD, LONG ISLAND CITY, NY 11101, (833) 457-3255) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR T... Read more
Incident date: Sep 18, 2019
TL* THE CONTACT OWNS A 2007 LEXUS IS. THE CONTACT STATED THAT THE DASHBOARD HAD MELTED AND EXHIBITED CRACKS. THE CONTACT WAS CONCERNED THAT THE FRONT DRIVER AND FRONT PASSENGER SIDE AIR BAGS MAY NOT DEPLOY PROPERLY DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE MECHANIC ADVISED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE DASHBOARD WAS NOT REPLACED. THE... Read more
Incident date: May 1, 2019
SINCE MAY OF 2019 MY CHECK ENGINE LIGHT HAS BEEN ON. THE OBD READER KEEPS DETECTING A TROUBLE CODE. WHEN MOVING BACK TO CALIFORNIA, I HAD TO REREGISTERED FOR CALIFORNIA LICENSE PLATES, TAGS, AND GET MY CAR SMOGGED WITH MY SMOG CERTIFICATION IN ORDER FOR ME TO COMPLETE REGISTRATION. I HAVE SPENT SO MUCH MONEY INTO MY CAR THAT IT'S AFFECTING ME FROM GETTING TO WORK/ SCHOOL AND TAKING DRIVING MY DAU... Read more
Incident date: May 1, 2019
SINCE MAY OF 2019 MY CHECK ENGINE LIGHT HAS BEEN ON. THE OBD READER KEEPS DETECTING A TROUBLE CODE. WHEN MOVING BACK TO CALIFORNIA, I HAD TO REREGISTERED FOR CALIFORNIA LICENSE PLATES, TAGS, AND GET MY CAR SMOGGED WITH MY SMOG CERTIFICATION IN ORDER FOR ME TO COMPLETE REGISTRATION. I HAVE SPENT SO MUCH MONEY INTO MY CAR THAT IT'S AFFECTING ME FROM GETTING TO WORK/ SCHOOL AND TAKING DRIVING MY DAU... Read more
Incident date: May 1, 2019
SINCE MAY OF 2019 MY CHECK ENGINE LIGHT HAS BEEN ON. THE OBD READER KEEPS DETECTING A TROUBLE CODE. WHEN MOVING BACK TO CALIFORNIA, I HAD TO REREGISTERED FOR CALIFORNIA LICENSE PLATES, TAGS, AND GET MY CAR SMOGGED WITH MY SMOG CERTIFICATION IN ORDER FOR ME TO COMPLETE REGISTRATION. I HAVE SPENT SO MUCH MONEY INTO MY CAR THAT IT'S AFFECTING ME FROM GETTING TO WORK/ SCHOOL AND TAKING DRIVING MY DAU... Read more
Incident date: Nov 2, 2017
AIR BAG OR SELT BELT DID NOT DEPLOY
Crash
Incident date: Nov 2, 2017
AIR BAG OR SELT BELT DID NOT DEPLOY
Crash