Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Dec 1, 2019
WHEN DRIVING AT SPEEDS OVER 50 MPH THE CARS ENGINE DIES. IT HAS HAPPENED 3 TIMES ON THE HIGHWAY. IT IS VERY DANGEROUS. THE CAR WILL RESTART ONLY AFTER YOU COME TO A COMPLETE STOP. LEXUS STATES THERE ARE NO ISSUES. VERY DISAPPOINTING.
Incident date: Mar 1, 2020
VALLEY PLATE LEAK DUE TO THE FACT THAT TOYOTA/LEXUS UTILIZED THE IMPROPER SEALANT AND USED THE IMPROPER AMOUNT, LEADING TO THE HEAT EXCHANGER LEAKING COOLANT ONCE THE ORIGINAL, INADEQUATE SEALANT BEGINS TO DISENTEGRATE. THIS COULD CAUSE A CONDITION WHERE THE ENGINE COULD FAIL AND SOMEONE COULD GET HURT. FURTHERMORE, ALL ISFS WILL EVENTUALLY HAVE A CRACKED RH MANIFOLD ON THE #8 RUNNER. THIS CAN CAU... Read more
Incident date: Apr 21, 2020
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A F... Read more
Incident date: Feb 3, 2020
TL* THE CONTACT OWNS A 2014 LEXUS GS300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT... Read more
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND THERE WAS A GLARE ON THE FRONT WINDSHIELD. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED HENNESSY LEXUS OF GWINNETT (3383 SATELLITE BLVD, DULUTH, GA 30096 (770) 680-1000) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED THE WARRANTY POLICY EXPIRED. THE MANUFACTURER WAS CONTACTED B... Read more
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND THERE WAS A GLARE ON THE FRONT WINDSHIELD. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED HENNESSY LEXUS OF GWINNETT (3383 SATELLITE BLVD, DULUTH, GA 30096 (770) 680-1000) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED THE WARRANTY POLICY EXPIRED. THE MANUFACTURER WAS CONTACTED B... Read more
Incident date: May 5, 2019
THE ISSUE IS MY DASH AND DOOR PANELS ARE STICKY/MELTING. THEY PEAL AT THE SLIGHTEST TOUCH AND ARE ONLY GETTING WORSE AND WORSE BY THE DAY.
Incident date: Feb 6, 2020
CONSUMES 3-5 ADDITIONAL QUARTS OF OIL BETWEEN REGULARLY SCHEDULED OIL CHANGES.
Incident date: Apr 17, 2020
BRAKE PEDAL GOES SOFT WHILE HOLDING BRAKES ON AT A STOP. THE CAR WILL START TO ROLL FORWARD UNLESS MORE BRAKE PEDAL PRESSURE IS APPLIED. BRAKE PEDAL GOES ALMOST TO THE FLOOR. PUMPING THE BRAKES RESTORES PRESSURE. MY SHOP BLED THE BRAKES TWICE AND FOUND NO AIR IN THE SYSTEM. BLEEDING DID NOT CORRECT THE ISSUE. THEY SAID THERE IS A PROBLEM WITH THE MASTER CYLINDER AND IT NEEDS TO BE REPLACED... *TR
Incident date: Nov 10, 2019
THIS VEHICLE STOPS SUDDENLY AND WONT START. THERE IS STILL NO SOLUTION ON HOW TO FIX THIS CAR . AS ASKED FROM LEXUS STILL THEY HAVE NO CLUE WHEN THIS RECALL CAN BE FIXED. IT HAS STOPPED MANY TIMES BEHIND TRAFFIC LIGHT ON MANY OCCASIONS I AM DRIVING A LOANER CAR BUT IF I MAKING PAYMENTS I WANT MY OWN CAR BACK I BELIEVE THIS CAR NEEDS TO BE LEMONED
Incident date: Jun 20, 2019
HI , MY FIRST NAME IS [XXX] LAST NAME IS [XXX] ,MY MAILING ADDRESS IS [XXX]. I HAS A LEXUS IS 250 2012 , 86000 MILE LAST 10 MONTH AGO MY CAR HAS A RECALL MAIL REPLACEMENT AIR BAG FROM LEXUS,BUT MY CAR WAS IN A GOOD CONDITION EVERY THING IS FUNCTION GOOD WITH NO ANY PROBLEM, BUT AFTER I TOOK MY CAR TO THE LEXUS OF TOWSON LOCATION 1040 YORK RD , TOWSON, MD 21204 .AFTER THEY REPLACEMENT MY ... Read more
Incident date: Jun 20, 2019
HI , MY FIRST NAME IS [XXX] LAST NAME IS [XXX] ,MY MAILING ADDRESS IS [XXX]. I HAS A LEXUS IS 250 2012 , 86000 MILE LAST 10 MONTH AGO MY CAR HAS A RECALL MAIL REPLACEMENT AIR BAG FROM LEXUS,BUT MY CAR WAS IN A GOOD CONDITION EVERY THING IS FUNCTION GOOD WITH NO ANY PROBLEM, BUT AFTER I TOOK MY CAR TO THE LEXUS OF TOWSON LOCATION 1040 YORK RD , TOWSON, MD 21204 .AFTER THEY REPLACEMENT MY ... Read more
Incident date: Jan 7, 2019
PER THE FORUMS AND USED FB GROUPS, ALL ISFS YEAR MODELS 2008-2014 ARE AFFECTED THE VALLEY PLATE LEAK DUE TO THE FACT THAT TOYOTA/LEXUS UTILIZED THE IMPROPER SEALANT AND USED THE IMPROPER AMOUNT, LEADING TO THE HEAT EXCHANGER LEAKING COOLANT ONCE THE ORIGINAL, INADEQUATE SEALANT BEGINS TO DISINTEGRATE. THIS COULD CAUSE A CONDITION WHERE THE ENGINE COULD FAIL AND SOMEONE COULD GET HURT. FURTHERMORE... Read more
Incident date: Jan 7, 2019
PER THE FORUMS AND USED FB GROUPS, ALL ISFS YEAR MODELS 2008-2014 ARE AFFECTED THE VALLEY PLATE LEAK DUE TO THE FACT THAT TOYOTA/LEXUS UTILIZED THE IMPROPER SEALANT AND USED THE IMPROPER AMOUNT, LEADING TO THE HEAT EXCHANGER LEAKING COOLANT ONCE THE ORIGINAL, INADEQUATE SEALANT BEGINS TO DISINTEGRATE. THIS COULD CAUSE A CONDITION WHERE THE ENGINE COULD FAIL AND SOMEONE COULD GET HURT. FURTHERMORE... Read more
Incident date: Jan 6, 2020
LEXUS ISF, YEAR MODELS 2008-2014, ARE AFFECTED BY A VALLEY PLATE LEAK DUE TO THE FACT THAT TOYOTA/LEXUS UTILIZED THE IMPROPER SEALANT AND USED THE IMPROPER AMOUNT, LEADING TO THE HEAT EXCHANGER LEAKING COOLANT ONCE THE ORIGINAL, INADEQUATE SEALANT BEGINS TO DISINTEGRATE. THIS COULD CAUSE A CONDITION WHERE THE ENGINE COULD FAIL AND SOMEONE COULD GET HURT. THIS ISSUE IS VERY PROMINENT IN THE COMMUNI... Read more
Incident date: Apr 15, 2020
ON APRIL 15 2020, WAS ENTERING A PARKING SPACE IN FRONT OF A SPROUTS SUPERMARKET AT 12500 WESTHEIMER RD., HOUSTON, TEXAS 77077. THE LEXUS RX350 (2018) FAILED TO STOP AND CRASHED INTO A LARGE BUILDING SUPPORT COLUMN WHICH DID SERIOUS DAMAGE TO THE LEXUS AND TO THE COLUMN. THIS IS AN EXPENSIVE CAR AND CAME EQUIPPED WITH THE EMERGENCY CRASH SYSTEM. THIS FEATURE DID NOT WORK TO STOP THE CAR FROM HIT... Read more
Crash
Incident date: Apr 15, 2020
ON APRIL 15 2020, WAS ENTERING A PARKING SPACE IN FRONT OF A SPROUTS SUPERMARKET AT 12500 WESTHEIMER RD., HOUSTON, TEXAS 77077. THE LEXUS RX350 (2018) FAILED TO STOP AND CRASHED INTO A LARGE BUILDING SUPPORT COLUMN WHICH DID SERIOUS DAMAGE TO THE LEXUS AND TO THE COLUMN. THIS IS AN EXPENSIVE CAR AND CAME EQUIPPED WITH THE EMERGENCY CRASH SYSTEM. THIS FEATURE DID NOT WORK TO STOP THE CAR FROM HIT... Read more
Crash
Incident date: Apr 15, 2020
ON APRIL 15 2020, WAS ENTERING A PARKING SPACE IN FRONT OF A SPROUTS SUPERMARKET AT 12500 WESTHEIMER RD., HOUSTON, TEXAS 77077. THE LEXUS RX350 (2018) FAILED TO STOP AND CRASHED INTO A LARGE BUILDING SUPPORT COLUMN WHICH DID SERIOUS DAMAGE TO THE LEXUS AND TO THE COLUMN. THIS IS AN EXPENSIVE CAR AND CAME EQUIPPED WITH THE EMERGENCY CRASH SYSTEM. THIS FEATURE DID NOT WORK TO STOP THE CAR FROM HIT... Read more
Crash
Incident date: Mar 17, 2020
TL* THE CONTACT OWNS A 2019 N/A LEXUS LS460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. JIM FALK LEXUS OF BEVERLY HILLS (9701 WILSHIRE BLVD #100, BEVERLY HILLS, CA 90212) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER ... Read more
Incident date: Apr 14, 2020
TRANSMISSION NOT SHIFTING RAN MY VINYL AND IT COMES BACK TO A IS200T MY VEHICLE IS 2007 IS 250 NON TURBO. *TR
Incident date: Apr 13, 2020
TL* THE CONTACT OWNS A 2014 LEXUS ES350. THE CONTACT STATED WHILE DRIVING 61 MPH, HE HIT A DEER. THE AIRBAGS DID NOT DEPLOY AS HIS FACE HIT THE STEERING WHEEL. THE CONTACT STATED HE SAW SMOKE FROM THE ENGINE COMPART HOWEVER, NO FIRE WAS SEEN. THE CONTACT STATED HE SUSTAINED HEAD INJURIES HOWEVER, HE DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A COLLISION CENTER BY THE INSURANCE COMPA... Read more
1 injured
Incident date: Feb 1, 2020
MY 2013 LEXUS CT200H IS BURNING EXCESSIVE OIL BETWEEN OIL CHANGES. IT STARTED AROUND THE 90K MARK AND IS CONTINUALLY BURNING MORE, AND MORE OIL AS I PUT MORE MILES ON IT. I'M RUNNING THE RECOMMENDED SYNTHETIC OIL SINCE I BOUGHT THE VEHICLE WITH 47K ON IT, AND I GO 7K MILES BETWEEN CHANGES. ON THE LEXUS FORM I'M LEARNING THIS IS A HUGE PROBLEM! THIS ENGINE IS ALMOST IDENTICAL TO THE ENGINE TOYOTA, ... Read more
Incident date: Apr 8, 2020
AS I AM DRIVING THE VEHICLE I FEEL VIBRATIONS THEN MY DASH ILLUMINATE WITH VSC, ABS, SKID CONTROL, BRAKE LIGHT AS WELL AS THE TRIANGLE WITH EXCLAMATION. NOTIFICATIONS STATES THAT I SHOULD PULL OVER IMMEDIATELY CONTACT DEALER BRAKE MALFUNCTION. I HAVE MY TWO YEAR OLD SON IN THE CAR WITH ME. LITERALLY GAVE ME A [XXX] HEARTACHE. CONTACT THE DEALER THERE'S NO SAFETY RECALL FOR THE BRAKE ACTUATOR FOR ... Read more
Incident date: Apr 8, 2020
AS I AM DRIVING THE VEHICLE I FEEL VIBRATIONS THEN MY DASH ILLUMINATE WITH VSC, ABS, SKID CONTROL, BRAKE LIGHT AS WELL AS THE TRIANGLE WITH EXCLAMATION. NOTIFICATIONS STATES THAT I SHOULD PULL OVER IMMEDIATELY CONTACT DEALER BRAKE MALFUNCTION. I HAVE MY TWO YEAR OLD SON IN THE CAR WITH ME. LITERALLY GAVE ME A [XXX] HEARTACHE. CONTACT THE DEALER THERE'S NO SAFETY RECALL FOR THE BRAKE ACTUATOR FOR ... Read more
Incident date: Feb 20, 2020
SLIGHT PULL/DRIFT TO THE RIGHT A CONSTANT PULL TO THE RIGHT. I'VE DONE ALIGNMENT DONE, NO ISSUES FOUND WITH ALIGNMENT
Incident date: Apr 1, 2018
INSIDE REARVIEW MIRROR HAS PROGRESSIVELY DEVELOPED BLACK MARKINGS OVER PAST SEVERAL YEARS THROUGHOUT THE MIRROR OBSTRUCTING MY REARVIEW VISION IN BOTH DAYLIGHT AND AFTER DARK. VERY WELL DOCUMENTED BY OTHER LEXUS OWNERS. LEXUS HAS NOT AND IS NOT PLANNING ON ANY RECALLS BUT THIS IS A CLEAR SAFETY RISK AND HAS CAUSED SEVERAL CLOSE ENCOUNTERS AS I HAD MY VISION OBSTRUCTED AND NEARLY CAUSED SEVERAL T... Read more
Incident date: Feb 20, 2020
MY LEXUS ISF HAS A CRACKED PASSENGER SIDE MANIFOLD WHICH IS VERY AUDIBLE ON STARTUP AND BEGINNING SIGNS OF A VALLEY PLATE COOLANT LEAK, WHICH WILL EVENTUALLYLEAD TO ENGINE FAILURE. THESE CARS WERE MADE IN VERY LOW NUMBERS, HOWEVER OUR CAR ENTHUSIAST COMMUNITY IS EXPERIENCING THESE FAILURES IN A HIGHER THAN ACCEPTABLE NUMBERS OF THIS RARE VEHICLE. EACH REPAIR IS MANY THOUSANDS OF DOLLARS AND (VALL... Read more
Incident date: Apr 6, 2020
ISFS YEAR MODELS 2008-2014 ARE AFFECTED THE VALLEY PLATE LEAK DUE TO THE FACT THAT TOYOTA/LEXUS UTILIZED THE IMPROPER SEALANT AND USED THE IMPROPER AMOUNT, LEADING TO THE HEAT EXCHANGER LEAKING COOLANT ONCE THE ORIGINAL, INADEQUATE SEALANT BEGINS TO DISENTEGRATE. THIS COULD CAUSE A CONDITION WHERE THE ENGINE COULD FAIL AND SOMEONE COULD GET HURT. FURTHERMORE, ALL ISFS WILL EVENTUALLY HAVE A CRACK... Read more
Incident date: Mar 13, 2020
EXHAUST HEADER LEAK, AUDIBLE TICKING SOUND ONCE WARMED UP IN DRIVE
Incident date: Mar 13, 2020
EXHAUST HEADER LEAK, AUDIBLE TICKING SOUND ONCE WARMED UP IN DRIVE
Incident date: Jan 3, 2020
ISFS YEAR MODELS 2008-2014 ARE AFFECTED THE VALLEY PLATE LEAK DUE TO THE FACT THAT TOYOTA/LEXUS UTILIZED THE IMPROPER SEALANT AND USED THE IMPROPER AMOUNT, LEADING TO THE HEAT EXCHANGER LEAKING COOLANT ONCE THE ORIGINAL, INADEQUATE SEALANT BEGINS TO DISINTEGRATE. THIS COULD CAUSE A CONDITION WHERE THE ENGINE COULD FAIL AND SOMEONE COULD GET HURT. FURTHERMORE, ALL ISFS WILL EVENTUALLY HAVE A C... Read more
Incident date: Jan 3, 2020
KNOWN BY LEXUS AS A COMMON FAILURE IN THE 2UR ENGINE IS THE VALLEY PLATE COOLANT LEAK. THIS IS A FAILURE THAT THE MAJORITY OF OWNERS IN THE FORUMS HAVE REPORTED AS WELL AS MY PERSONAL VEHICLE EXPERIENCING. CAN HAPPEN AS FEW AS 50K MILES. COMMON COST FOR REPAIR TO THE OWNER IS BETWEEN $2000 AND $3000. MINE HAS HAPPENED EVEN AFTER METICULOUS MAINTENANCE. *TR
Incident date: Sep 18, 2019
IT IS KNOWN AS THE VALLEY PLATE LEAK. AND IT'S RADIATOR FLUID LEAKING OUT WHICH CAUSES DAMAGE TO THE COMPRESSION AND ALSO CAUSES THE VEHICLE TO OVER HEAT EASILY. IT HAPPENED WHEN I LET THE CAR SIT AND STARTED IT AND I NOTICED THE VALLEY PLATE STARTED LEAKING.
Incident date: Apr 7, 2020
DARH BROAD BROKEN NOT SAFE NEED BE REPLACE
Incident date: May 22, 2018
MELTING DASHBOARD AND DOOR PANELS. THIS MAKES THE DASH STICKY AND CAN GIVE OFF ODORS.
Incident date: Feb 1, 2020
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS ESCONDIDO (1205 AUTO PARK WAY, ESCONDIDO, CA 92029, (760) 747-2300), WHO S... Read more
Incident date: Apr 2, 2020
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF LEHIGH VALLEY (4500 BROADWAY, ALLENTOWN, PA 18104), CONFIRMED THAT PART WAS NOT YET AVA... Read more
Incident date: Jan 15, 2020
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT LEXUS SAN DIEGO LOCATED AT (4970 KEARNY MESA RD, SAN DIEGO, CA 92111), EXCE... Read more
Incident date: Mar 15, 2020
CHECK ENGINE, VSC AND TRAC OFF LIGHT COMES ON. TORQUE CONVERTER CLUTCH SOLENOID TRANSMISSION CODE.
Incident date: Mar 15, 2020
CHECK ENGINE, VSC AND TRAC OFF LIGHT COMES ON. TORQUE CONVERTER CLUTCH SOLENOID TRANSMISSION CODE.
Incident date: Mar 23, 2020
THE VSC FAILURE, CHECK HYBRID SYSTEM AND ABS BREAK SYSTEM LIGHTS CAME ON WHILE DRIVING THE CAR ON THE STREET. ASIDE FROM BEING SCARY, IT WAS DIFFICULT TO DRIVE THE CAR AND THE BREAKING SYSTEM FELT SPONGY MAKING IT DIFFICULT TO STOP THE CAR. THE CAR IS NOT TURNING ON AND ALL THE LIGHTS ON THE DASH ARE ON. I REPLACED THE BATTERY. YET THE CAR DOES NOT TURN ON AND THE DASHBOARD LIGHTS STAY ON. THIS IS... Read more
Incident date: Mar 23, 2020
THE VSC FAILURE, CHECK HYBRID SYSTEM AND ABS BREAK SYSTEM LIGHTS CAME ON WHILE DRIVING THE CAR ON THE STREET. ASIDE FROM BEING SCARY, IT WAS DIFFICULT TO DRIVE THE CAR AND THE BREAKING SYSTEM FELT SPONGY MAKING IT DIFFICULT TO STOP THE CAR. THE CAR IS NOT TURNING ON AND ALL THE LIGHTS ON THE DASH ARE ON. I REPLACED THE BATTERY. YET THE CAR DOES NOT TURN ON AND THE DASHBOARD LIGHTS STAY ON. THIS IS... Read more
Incident date: Mar 10, 2009
THE REAR VIEW MIRROR HAS DEVELOPED BLACK SPOTS WITHIN THE GLASS AND IS IMPOSSIBLE TO SEE OUT OF IT. THERE IS TSB (L-SB-0043-16} BUT NOT A RECALL... THE LEXUS BELONGED TO MY FATHER THAT PASSED AWAY AND NEVER REALLY DROVE THE CAR
Incident date: Mar 25, 2020
TL* THE CONTACT OWNS A 2019 LEXUS RX350. THE CONTACT WAS NOTIFIED THROUGH THE LEXUS APP THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT REACHED OUT TO LEXUS OF ORANGE COUNTY LOCATED AT (3496 ROUTE US-6 MIDDLETOWN, NEW YORK, 10940, (845)589-5435, AND WAS INFORMED THAT THE PART TO DO THE RECALL WOULD BE AVAILABLE THE BEGINNING OF THE FALL SEASON.... Read more
Incident date: Mar 25, 2020
TL* THE CONTACT OWNS A 2018 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER HILTON HEAD LEXUS LOCATED AT (540 NEW RIVER PKWY, HARDEEVILLE, SC 29927), AND MANUFACTURER WAS ... Read more
Incident date: Mar 15, 2020
THE CAR SHAKES WHEN BRAKING. STEERING WHEEL ALSO SHAKES WHEN BRAKING.
Incident date: Mar 15, 2020
THE CAR SHAKES WHEN BRAKING. STEERING WHEEL ALSO SHAKES WHEN BRAKING.
Incident date: Mar 15, 2020
THE CAR SHAKES WHEN BRAKING. STEERING WHEEL ALSO SHAKES WHEN BRAKING.
Incident date: Mar 22, 2020
THE DASHBOARD OF MY 2020 IS350 THAT I HAVE HAD FOR LESS THAN A MONTH IS ALREADY SCUFFED. I WAS SIMPLY TRYING TO SWIPE A PIECE OF HAIR OFF OF THE DASH AND IT LEFT A SCUFF ON THE DASHBOARD THAT WILL NOT COME OUT. I AM DEVASTATED AS I SPENT $50,000 ON THIS CAR AND HAVE ALWAYS TAKEN IMMACULATE CARE OF MY VEHICLES; HOWEVER, SIMPLY WIPING THE DASH HAS CAUSED IRREVERSIBLE SCUFFS. AFTER RESEARCHING THIS I... Read more