Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Jan 31, 2018
I WENT TO NEW COUNTRY LEXUS DEALER I COMPLAINED THREE TIMES THEY PUT A LOT OF MILEAGE TEST DRIVING IT AND KEPT OVER 24 HOURS AND SAID THERE WAS NOTHING WRONG WITH IT. THEY STILL MAKE THE SAME NOISE IN THE SUSPENSION. I WOULD LIKE TO TELL PEOPLE NOT TO BUY LEXUS IS JUNK I'VE DRIVEN 2 CARS FROM THIS COMPANY AND IT SUCKS AND IS JUNK AND PLEASE DON'T GO THERE. THEY ARE ROUND NEVER RETURN CALLS. ALL TH... Read more
Incident date: Jan 31, 2018
I WENT TO NEW COUNTRY LEXUS DEALER I COMPLAINED THREE TIMES THEY PUT A LOT OF MILEAGE TEST DRIVING IT AND KEPT OVER 24 HOURS AND SAID THERE WAS NOTHING WRONG WITH IT. THEY STILL MAKE THE SAME NOISE IN THE SUSPENSION. I WOULD LIKE TO TELL PEOPLE NOT TO BUY LEXUS IS JUNK I'VE DRIVEN 2 CARS FROM THIS COMPANY AND IT SUCKS AND IS JUNK AND PLEASE DON'T GO THERE. THEY ARE ROUND NEVER RETURN CALLS. ALL TH... Read more
Incident date: Aug 29, 2020
THE STEERING WHEEL LOCKED UP WHILE COMING OFF THE HIGHWAY. I HAD TO PULL OVER TO SIDE OF THE ROAD AND EVENTUALLY HAVE THE CAR TOWED. THE STEERING WHEEL IS STILL LOCKED THIS DAY. I CAN'T TURN IT LEFT OR RIGHT. I COULD HAVE GOTTEN INTO A ACCIDENT WITH THE SUDDEN LOST OF POWER STEERING TO MY VEHICLE
Incident date: Aug 29, 2020
THE STEERING WHEEL LOCKED UP WHILE COMING OFF THE HIGHWAY. I HAD TO PULL OVER TO SIDE OF THE ROAD AND EVENTUALLY HAVE THE CAR TOWED. THE STEERING WHEEL IS STILL LOCKED THIS DAY. I CAN'T TURN IT LEFT OR RIGHT. I COULD HAVE GOTTEN INTO A ACCIDENT WITH THE SUDDEN LOST OF POWER STEERING TO MY VEHICLE
Incident date: Jun 28, 2020
TL* THE CONTACT OWNS A 2019 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LEXUS OF MAPLEWOOD (3000 US-61, MAPLEWOOD, MN 55109; 651-415-2423) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONAB... Read more
Incident date: Aug 25, 2020
I WAS DRIVING ON 275 HIGHWAY IN TAMPA, FL, AND I GOT THESE MESSAGES ON ECO, "MOTOR OIL AND PRESSURE LOW" AND CHECK ENGINE THE MECHANIC ADVISED TO CHECK WITH THE DEALER. PLEASE ADVICE. THANKS
Incident date: Jun 18, 2020
AMPLIFIER IS IN A LOCATION WHERE IT GETS DAMP AND MOISTURE RUIN IT.
Incident date: Aug 15, 2020
I WAS INVOLVED IN HIGH IMPACT FRONT END COLLISION ON A HIGHWAY . LADY STOP ON HIGHWAY IN FRONT OF ME. MY CAR IS TOTALED A COMPLETE LOSS. NO AIRBAGS DEPLOYED . EVERYONE AT THE SCENE INCLUDING WITNESSES COMMENT THEIR DISBELIEF . EMT AMBULANCE STAFF ON LOOKERS ETC ASKED WHY DIDN'T AIRBAGS DEPLOY .
Crash
1 injured
Incident date: Jul 28, 2020
TL* THE CONTACT OWNS A 2011 LEXUS RX450H. THE CONTACT STATED THAT THE ENGINE FAILED. WHILE HER HUSBAND WAS DRIVING, THERE WAS BLACK SMOKE COMING OUT FROM THE EXHAUST PIPE. THE DRIVER COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO LEXUS OF ALBUQUERQUE, 4821 PAN AMERICAN FWY, , ALBUQUERQUE, NM 87109, AND WAS DIAGNOSED THAT THE OIL COOLER PIPE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE... Read more
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2007 LEXUS LS 460L. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG FUEL ODOR, AND THE VEHICLE VARIABLE GEAR RATIO SYSTEM AND VIRTUAL STATION SYSTEM LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO HAVE A DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MIL... Read more
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2007 LEXUS LS 460L. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG FUEL ODOR, AND THE VEHICLE VARIABLE GEAR RATIO SYSTEM AND VIRTUAL STATION SYSTEM LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO HAVE A DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MIL... Read more
Incident date: Aug 21, 2020
TL* THE CONTACT OWNED A 2014 LEXUS GS 350. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, LEFT APPROACHING AN ON RAMP, THE VEHICLE BEGAN TO SHUDDER AND STALLED OUT WHILE THE ACCELERATED PEDAL WAS DEPRESSED. THE VEHICLE HESITATED TO ACCELERATE CAUSING ANOTHER VEHICLE TO CRASH INTO THE CONTACTS VEHICLE CAUSING THE VEHICLE TO SPIN IN 360 AND END UP IN THE MIDDLE OF THE ROAD. ALL AIR BAGS DEPLOYED.... Read more
Crash
1 injured
Incident date: Aug 20, 2020
PURCHASED A CAR... OWNER SAID IT HAS 139K MILES ON DASHBOARD CLEAN TITLE NO ACCIDENT AFTER I COMPLETED THE DEAL I DECIDED TO LOOK UP THE CARFAX IT IS STATING 183K MILES I BELIEVE THE THEY DID THE ODOMETER ROLLBACK FRAUD I ALSO CHECKED ON LEXUS SERVICE HISTORY REPORT ALSO STATING 183K IN 03/2017 THE SELLER SAID EVERYTHING IS ORIGINAL NO CHANGES WERE MADE
Incident date: Aug 19, 2020
2 INCIDENTS- JULY 2020 DRIVING ON CITY STREETS, CAR WOULD NOT MOVE/ACCELERATE AFTER STOPPING AND HAD TO TURN OFF ENGINE AND RESTART ENGINE. THIS HAPPENED TWICE ON OUR WAY HOME. AUGUST 2020- DRIVING ON CITY STREET, CAR WAS AT STOP SIGNAL AND WOULD NOT ACCELERATE AFTER SEVERAL ATTEMPTS THE ACCELERATION DID RESUME.
Incident date: Aug 15, 2020
TL* THE CONTACT OWNS A 2010 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED NEAR THE PASSENGER'S SIDE AIR BAG HOUSING. THE DASHBOARD FRACTURE EXPANDED THROUGHOUT THE DASHBOARD AND CAUSED THE FRONT PASSENGER'S AIR BAG OUTLINE TO BE VISIBLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE DASHBOARD REPLACEMENT WARRANTY HAD EXPIRED IN 2018. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MI... Read more
Incident date: Aug 15, 2020
TL* THE CONTACT OWNS A 2010 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED NEAR THE PASSENGER'S SIDE AIR BAG HOUSING. THE DASHBOARD FRACTURE EXPANDED THROUGHOUT THE DASHBOARD AND CAUSED THE FRONT PASSENGER'S AIR BAG OUTLINE TO BE VISIBLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE DASHBOARD REPLACEMENT WARRANTY HAD EXPIRED IN 2018. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MI... Read more
Incident date: Aug 19, 2020
2010 LEXUS LS 460. CONSUMER WRITES IN REGARDS TO DEALER REFUSING TO PERFORM BRAKE ACTUATOR/PUMP DEFECT SAFETY RECALL. *LD THE CONSUMER STATED SHE WAS NOT MADE AWARE OF THE SAFETY RECALL. THE SAFETY RECALL HAD EXPIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT OFFER ANY ASSISTANCE. *JS
Incident date: Aug 3, 2020
2007 LEXUS ES350 DASHBOARD MELTING PRODUCES CHEMICAL FUMES AND SHINY STICKY DASBOARD REFLECTING SUNLIGHT AND NIGHT HEADLIGHTS BLINDING DRIVER VISIBILITY. FUMES CAUSING HEALTH ISSUE IN ALL CAR PASSENGER BREATHING. ISSUES.
4 injured
Incident date: Aug 3, 2020
2007 LEXUS ES350 DASHBOARD MELTING PRODUCES CHEMICAL FUMES AND SHINY STICKY DASBOARD REFLECTING SUNLIGHT AND NIGHT HEADLIGHTS BLINDING DRIVER VISIBILITY. FUMES CAUSING HEALTH ISSUE IN ALL CAR PASSENGER BREATHING. ISSUES.
4 injured
Incident date: May 1, 2020
URGENT SAFETY RECALL - LOW PRESSURE FUEL PUMP, WHICH CAUSED THE VEHICLE FROM OPERATING. VEHICLE STALL & UNABLE TO RESTART. HAD TO TOW TO LEXUS DEALERSHIP IN INDIANA. THIS OCCURRED MAY 1ST 2020. RECALL #NHTSA 20V-012 / LEXUS DEALER STILL HAS NOT CORRECTED PROBLEM (5-MONTHS) WAITING ON PARTS
Incident date: Jan 13, 2020
TL* THE CONTACT OWNS A 2014 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED THE TOM WOOD LEXUS DEALER LOCATED AT 4610 E. 96TH ST, INDIANAPOLIS, IN 46240, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MA... Read more
Incident date: Aug 3, 2020
I WENT TO START MY VEHICLE AND IT STARTED TURNING BUT NEVER STARTED. AFTER A FEW TRIES IT STARTED AND THEN COMPLETELY WENT OUT EVERY TIME. I HAVEN'T BEEN ABLE TO USE MY VEHICLE FOR ALMOST A MONTH NOW. I GOT 3 DIFFERENT MECHANICS TO LOOK AT IT AND THEY STILL WEREN'T ABLE TO GET IT BACK WORKING AND I ALL THEY COULD TELL ME WAS IT HAD SOMETHING TO DO WITH THE FUEL PUMP AND THE HIGH PRESSURE PUMP.
Incident date: Aug 3, 2020
I WENT TO START MY VEHICLE AND IT STARTED TURNING BUT NEVER STARTED. AFTER A FEW TRIES IT STARTED AND THEN COMPLETELY WENT OUT EVERY TIME. I HAVEN'T BEEN ABLE TO USE MY VEHICLE FOR ALMOST A MONTH NOW. I GOT 3 DIFFERENT MECHANICS TO LOOK AT IT AND THEY STILL WEREN'T ABLE TO GET IT BACK WORKING AND I ALL THEY COULD TELL ME WAS IT HAD SOMETHING TO DO WITH THE FUEL PUMP AND THE HIGH PRESSURE PUMP.
Incident date: Aug 3, 2020
I WENT TO START MY VEHICLE AND IT STARTED TURNING BUT NEVER STARTED. AFTER A FEW TRIES IT STARTED AND THEN COMPLETELY WENT OUT EVERY TIME. I HAVEN'T BEEN ABLE TO USE MY VEHICLE FOR ALMOST A MONTH NOW. I GOT 3 DIFFERENT MECHANICS TO LOOK AT IT AND THEY STILL WEREN'T ABLE TO GET IT BACK WORKING AND I ALL THEY COULD TELL ME WAS IT HAD SOMETHING TO DO WITH THE FUEL PUMP AND THE HIGH PRESSURE PUMP.
Incident date: Feb 29, 2020
THE DASH IS MELTING AND IS SUPER STICKY AND SHINY
Incident date: Aug 4, 2020
THIS IS THE SAME VEHICLE AS IN COMPLAINT 11342600. ONE WEEK AFTER HAVING TWO TRANSMISSION COOLER LINES AND THE TRANSMISSION OIL COOLER REPLACED DUE THE ISSUES OUTLINED IN THE PREVIOUS COMPLAINT A THIRD, DIFFERENT TRANSMISSION COOLER LINE FAILED RESULTING IN TRANSMISSION FLUID BEING LEAKED ONTO THE MOTOR, TRANSMISSION, EXHAUST, DRIVERS SIDE TIRE, WHEEL AND BRAKE ASSEMBLY. CAR WAS RETURNED TO ESKR... Read more
Incident date: Aug 13, 2020
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 LEXUS SC430. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V741000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FOX LEXUS OF EL PASO (11165 GATEWAY BLVD W, EL PASO, TX 79935, 915-598-0399) WAS CONTACTED A... Read more
Incident date: Aug 5, 2020
TOYOTA HAS A RECALL ON THEIR FUEL PUMPS AND NOTICED MY CAR WAS IN THE ARTICLE. MY FUEL PUMP IN MY LEXUS IS250 F SPORT HAS GONE BAD AND I NEED TO KNOW IF IT'S COVERED. I TYPED IN MY VIN NUMBER ON THIS WEBSITE BUT IT'S GIVING ME INFORMATION ON A LEXUS IS200T. MY CAR WAS STATIONED AND WILL NOT START UP DUE TO FUEL PUMP
Incident date: Jul 7, 2020
TL* THE CONTACT OWNED A 2011 LEXUS ES350. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 70 MPH, WITHOUT WARNING AN ABNORMAL NOISE WAS HEARD COMING FROM THE PASSENGER WHEEL AND WITHIN SECONDS HE LOST CONTROL OF THE VEHICLE CRASHING INTO A DITCH AND FLIPPING OVER. THE DRIVER DEPRESSED THE BRAKE PEDAL AS THE VEHICLE SLID ON THE WET ROADWAY DUE TO THE RAIN. THE DRIVER WAS EJECTED FROM THE VEHIC... Read more
Crash
1 injured
Incident date: Jul 7, 2020
TL* THE CONTACT OWNED A 2011 LEXUS ES350. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 70 MPH, WITHOUT WARNING AN ABNORMAL NOISE WAS HEARD COMING FROM THE PASSENGER WHEEL AND WITHIN SECONDS HE LOST CONTROL OF THE VEHICLE CRASHING INTO A DITCH AND FLIPPING OVER. THE DRIVER DEPRESSED THE BRAKE PEDAL AS THE VEHICLE SLID ON THE WET ROADWAY DUE TO THE RAIN. THE DRIVER WAS EJECTED FROM THE VEHIC... Read more
Crash
1 injured
Incident date: Mar 24, 2017
WHILE COMING TO STOP, CAR SUDDENLY AND VIOLENTLY ACCELERATED. HARD BRAKING HELD THE CAR AND ONLY PLACING CAR IN PARK STOPPED THE ACCELERATION,
Incident date: Mar 24, 2017
WHILE COMING TO STOP, CAR SUDDENLY AND VIOLENTLY ACCELERATED. HARD BRAKING HELD THE CAR AND ONLY PLACING CAR IN PARK STOPPED THE ACCELERATION,
Incident date: Mar 24, 2017
WHILE COMING TO STOP, CAR SUDDENLY AND VIOLENTLY ACCELERATED. HARD BRAKING HELD THE CAR AND ONLY PLACING CAR IN PARK STOPPED THE ACCELERATION,
Incident date: Feb 1, 2020
IVE BEEN WAITING FOR OVER 6 MONTHS TO GET RECALL HANDLED AND THE DEALER CLAIMS THEY DO NOT HAVE THE PART TO CALL BACK IN 2-3 WEEKS. IVE BEEN DOING THIS FOR OVER 6 MONTHS AND STILL NO PARTS IN STOCK
Incident date: Aug 1, 2018
COLLISION BRAKE WARNING COMES FOR A SECOND ESPECIALLY WHEN DRIVING DURING RAIN. IVE REPORTED THIS TO DEALER MUILTIPLE TIMES AND THEY CANNOT DUPLICATE. TRANSMISSION SHIFTS HARD AND SLIPS MOST NOTICEABLE WHEN MAKING TURN AND GIVING GAS, IT STARTS TO BUCK LIKE A HORSE . AGAIN DEALER CANNOT DUPLICATE
Incident date: Aug 1, 2018
COLLISION BRAKE WARNING COMES FOR A SECOND ESPECIALLY WHEN DRIVING DURING RAIN. IVE REPORTED THIS TO DEALER MUILTIPLE TIMES AND THEY CANNOT DUPLICATE. TRANSMISSION SHIFTS HARD AND SLIPS MOST NOTICEABLE WHEN MAKING TURN AND GIVING GAS, IT STARTS TO BUCK LIKE A HORSE . AGAIN DEALER CANNOT DUPLICATE
LEXUS
HS 250 HYBRID
(2010) - ELECTRICAL SYSTEM
Aug 10, 2020
Incident date: Feb 1, 2019
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT STATED THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE BATTERY WAS REPLACED TWICE. THE VEHICLE WAS TAKEN TO LOCAL DEALER LEXUS OF ROSEVILLE LOCATED AT 300 AUTOMALL DR, ROSEVILLE, CA 95661, (916) 472-7400, WHERE IT WAS DIAGNOSED WITH NEEDING TO HAVE THE BATTERY REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FA... Read more
LEXUS
HS 250 HYBRID
(2010) - HYBRID PROPULSION SYSTEM
Aug 10, 2020
Incident date: Feb 1, 2019
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT STATED THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE BATTERY WAS REPLACED TWICE. THE VEHICLE WAS TAKEN TO LOCAL DEALER LEXUS OF ROSEVILLE LOCATED AT 300 AUTOMALL DR, ROSEVILLE, CA 95661, (916) 472-7400, WHERE IT WAS DIAGNOSED WITH NEEDING TO HAVE THE BATTERY REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FA... Read more
Incident date: Jun 1, 2020
EXCESSIVE OIL CONSUMPTION. MORE THAN 3 QUARTS REQUIRED BETWEEN REGULAR OIL CHANGES. NO VISIBLE LEAKS..
Incident date: Aug 1, 2020
TL* THE CONTACT OWNS A 2015 LEXUS LS460. THE CONTACT STATED THAT WHILE TURNING LEFT THE VEHICLE'S ACCELERATOR PEDAL PROVIDED NO ACCELERATION. THE CONTACT HAD TO PUMP THE ACCELERATOR PEDAL SEVERAL TIMES BEFORE THE VEHICLE WOULD SPEED UP. THE CONTACT SPOKE TO THE DEALER LEXUS OF LEXINGTON (1264 E NEW CIRCLE RD, LEXINGTON KY 859-600-0293). THE CONTACT WAS INFORMED THAT THE FAILURE WAS A PROBLEM ACROS... Read more
Incident date: Jul 22, 2020
HYBRID PROPULSION SYSTEM - INVERTER FAILURE HOW DO WE GET OUR VIN ON THE RECALL LIST? OUR REPAIR SHOULD BE COVERED. OUR ISSUE IS EXACTLY THE SAME PROBLEM ENCOUNTERED BY THE VEHICLES COVERED UNDER THE HYBRID PROPULSION RECALL (2005-2008) AND OUR 2006 VEHICLE IS A YEAR WHICH IS COVERED MY WIFE WAS IN A DANGEROUS SITUATION FOR 4 HOURS BECAUSE OF THIS FAULTY SYSTEM WHICH HAS A HISTORY OF FA... Read more
Incident date: Jul 17, 2020
I HAD MY HEADLIGHTS REPLACED UNDER A RECALL. ROUGHLY ONE YEAR LATER MY HEADLIGHT IS OUT AGAIN. IT SEEMS THE PROBLEM HAS NOT BEEN RESOLVED. THE HEADLIGHT ASSEMBLIES ARE VERY EXPENSIVE AND CONTAIN A LOT OF PARTS. I'M NOT SURE WHERE THE PROBLEM LIES, AND THEREFOR I'M NOT SURE WHAT NEEDS TO BE REPLACED.
Incident date: Jun 1, 2020
VEHICLE DOOR PANELS AND DASHBOARD ARE MELTING AND CHUNKS COME OF WHEN YOU GRAZE THE PANELS ON A HOT DAY EVEN WHEN PUTTING WINDSHIELD HEAT PROTECTORS MATERIAL COMES OFF
Incident date: Jul 30, 2020
THE DASHBOARD IS COMPLETELY CRACKED. IT LOOKS LIKE A BROKEN GLASS PANE.
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE DOOR LOCKS FAILED TO LATCH SECURELY WHEN THE DOORS WERE CLOSED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO STATED THAT THE DOOR LOCKS NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS PERTA... Read more
Incident date: Jul 1, 2020
THERE IS AN URGENT SAFETY RECALL ON MY VEHICLE PUT OUT BY YOU GUYS STATING THE FUEL PUMP MUST BE REPLACED OR IT CAN CAUSE THE CAR TO SEIZE AT HIGH RATES OF SPEED. I AM MILITARY STATIONED IN GERMANY AND THE LOCAL GERMAN LEXUS DEALERSHIPS ARE STATING THEY HAVE NO ACCESS TO THIS PART BECAUSE IT IS A US SPEC LEXUS. I HAVE CONTACTED LEXUS CORPORATE TO REQUEST THEY FED EX THE PART TO LEXUS GERMANY WHERE... Read more
Incident date: Jul 16, 2020
STEERING WHEEL IS HARD TO TURN WHILE DRIVING/ PARKING AND SOMETIMES FREEZES ON THE HIGHWAY IN A RUN AS IF SOMETHING IS HOLDING ON TO IT LIKE A MAGNET, AND YOU HAVE TO PULL ON IT REAL HARD TO GET IT BACK UNDER CONTROL . I THOUGHT MY CAR WAS THE ONLY CAR DOING IT BUT WHEN I WENT ON LEXUSFOURMS I'VE SEEN THAT THERE WAS MANY CAR WITH THE SAME ISSUE STATING THAT LEXUS RACK AND PINION IS FAULTY AND WIL... Read more
Incident date: Jul 28, 2020
TL* THE CONTACT OWNS A 2019 LEXUS IS 300 EQUIPPED WITH BRIDGESTONE TIRES, TIRE LINE: TURANZA EL400, TIRE SIZE: 255/35/R18 N/A, DOT NUMBER: RB4TR982520. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE LOW TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT WHILE AT A STAND STILL AT A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED AND AN ABNORMAL SOUND WAS HEARD COMING FROM THE VEH... Read more
Incident date: Mar 1, 2019
THE COVER OVER THE FRONT PASSENGER IS DETACHED AND HANGING OPEN. THIS HAPPENED SOME TIME FOLLOWING A RECALL REPAIR. I AM CONCERNED THAT SOMETHING IS WRONG. BOTH FRONT WHEEL BALL JOINTS FAILED AND I WAS TOLD THAT THIS WAS A DANGEROUS SITUATION. I HAD THEM REPLACED AS I WAS TRAVELING AND NOT ABLE TO GO TO A LEXUS DEALER.