Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 30, 2020
I WAS INVOLVED IN THE INTERSECTION MOTOR VEHICLE ACCIDENT. WHEN I WAS T-BONED BY OTHER VEHICLE (MY VEHICLE WAS GOING 30-45 MILES/HOUR, AND MOVING) AND THE OTHER VEHICLE (WHO CAUSED AN ACCIDENT) WAS ALSO GOING 30-45 MILES/ HOUR. WHEN THERE WAS AN IMPACT TO MY RIGHT SIDE OF THE VEHICLE. MY REAR PASSENGER SIDE AIRBAG WAS NOT DEPLOYED. DAMAGES DONE TO THE CAR IS MY RIGHT SIDE PASSENGER SIDE (FRONT AND... Read more
Crash
1 injured
Incident date: Jun 16, 2020
BACKING OUT OF DRIVEWAY (IN MOTION) INTO A CITY STREET, CAR STOPPED ABRUPTLY AND WOULD NOT START AGAIN. IMMEDIATELY WARNING LIGHTS VCS, BRAKE AND ABS SHOWED ON PANEL. THE ABS CONTROL MODULE WAS REPLACED 6/25/20 COSTING ME $2,708.36 (INVOICE ATTACHED). IN MARCH (03/06/20) I PAID $2,014.96 FOR TIRES AND BRAKE REPLACEMENT (INVOICE ATTACHED). THAT'S A TOTAL COST OF $4,723.32. I FEEL SCAMMED BECAUSE I ... Read more
Incident date: Dec 10, 2016
LOUD CHIRPING NOISE FROM ENGINE DURING IDLE AND ITS FROM HIGH PRESSURE FUEL PUMP. *TR
Incident date: Dec 10, 2016
LOUD CHIRPING NOISE FROM ENGINE DURING IDLE AND ITS FROM HIGH PRESSURE FUEL PUMP. *TR
Incident date: Jun 26, 2020
BRAKE SYSTEM MAKES , "BARK" NOISE WHEN STOPPING. NOISE CAN ACTUALLY BE HEARD BEHIND THE INSTRUMENT PANEL DASH AREA INSIDE THE VEHICLE. VEHICLE RUNNING AND IN MOTION. ANY SPEED. PRETTY MUCH HAPPENS EVERY DAY OF DRIVING. I HAVE A CONCERN FOR BRAKE AND VEHICLE SAFETY WHEN PARKED , VEHICLE RUNNING, NO NOISE WHEN BRAKE PEDAL APPLIED. COMMOM PROBLE WITH THIS LEXUS?
Incident date: Jan 27, 2020
THIS IS A BAD EXPERIENCE TO MY CAR 2013 LEXUS GX460. I WAS DRIVING ON THE HIGHWAY AND MY CAR LOST CONTROL. I EXPERIENCED A LOSS IN POWER AND ACCELERATION, A DECREASE IN FUEL EFFICIENCY. I HAD TO TOW MY CAR TO THE SHOP AND TURNED OUT THE FUEL PUMP WAS MALFUNCTION THAT NEED TO BE REPLACED. I WAS SO DISAPPOINTED IT SINCE MY CAR IS KIND A NEW AND IT ONLY HAD AROUND 100K MILES ON IT AT THAT TIME. AND I... Read more
Incident date: Jun 19, 2020
MAJOR OIL LEAKING FROM A FAULTY ENGINE OIL COOLER LINE WHILE CAR IS MOVING OR TURNED ON. OIL IS ALL OVER ENTIRE UNDERCARRIAGE, BACK BUMPER, BACK WINDSHIELD & WIPER AND INSIDE OF TIRES. GARAGE FLOOR AND DRIVEWAY HAVE OIL SPLATTERED EVERYWHERE. THE WHOLE BACK OF CAR IS COVER IN OIL. AFTER RESEARCHING, I FOUND THIS IS A KNOWN ISSUE FOR LEXUS RX 350/450H MODELS BETWEEN 2009-2011. NO OIL OR ENGINE ... Read more
Incident date: Jun 19, 2020
MAJOR OIL LEAKING FROM A FAULTY ENGINE OIL COOLER LINE WHILE CAR IS MOVING OR TURNED ON. OIL IS ALL OVER ENTIRE UNDERCARRIAGE, BACK BUMPER, BACK WINDSHIELD & WIPER AND INSIDE OF TIRES. GARAGE FLOOR AND DRIVEWAY HAVE OIL SPLATTERED EVERYWHERE. THE WHOLE BACK OF CAR IS COVER IN OIL. AFTER RESEARCHING, I FOUND THIS IS A KNOWN ISSUE FOR LEXUS RX 350/450H MODELS BETWEEN 2009-2011. NO OIL OR ENGINE ... Read more
Incident date: Jun 20, 2020
CAR BEGAN TO LURCH, STOPPED, SMOKE AND FLAMES BEGAN COMING OUT OF FRONT OF CAR. FIRE ENLARGED, SEVERAL SMALL EXPLOSIONS. FIREMEN PUT OUT FIRE, BUT FRONT HALF OF CAR TOTALLY BURNT. *TR
Fire
Incident date: Jun 20, 2020
CAR BEGAN TO LURCH, STOPPED, SMOKE AND FLAMES BEGAN COMING OUT OF FRONT OF CAR. FIRE ENLARGED, SEVERAL SMALL EXPLOSIONS. FIREMEN PUT OUT FIRE, BUT FRONT HALF OF CAR TOTALLY BURNT. *TR
Fire
Incident date: Jun 20, 2020
CAR BEGAN TO LURCH, STOPPED, SMOKE AND FLAMES BEGAN COMING OUT OF FRONT OF CAR. FIRE ENLARGED, SEVERAL SMALL EXPLOSIONS. FIREMEN PUT OUT FIRE, BUT FRONT HALF OF CAR TOTALLY BURNT. *TR
Fire
Incident date: Jan 13, 2020
CAR HAS LOW PRESSURE FUEL PUMP THAT IF IT FAILS MAY RESULT IN CAR NOT RUNNING, WHICH COULD BE VERY DANGEROUS SHOULD IT HAPPEN WHILE ON FREEWAY. A RECALL WAS ISSUED IN JANUARY BY LEXUS, AND NOW AT THE END OF JUNE, THERE IS STILL NO FIX FOR THE PROBLEM. *TR
Incident date: May 1, 2020
FOUND OUT THE BRAKE ACTUATOR IS FAILING AND TOLD FROM TOYOTA THEY HAVE RECALLS ON THE ACTUATOR FOR HIGHLANDER HYBRID AND PRIUS HYBRID. LEXUS STATED THEY DO NOT RECALL FOR SAME ISSUE. FEELS UNSAFE WHEN BRAKING AS IT MAKES LOUD NOISE AND GRINDS A BIT. I'VE READ FORUMS ON OTHER SAME YEAR AND MAKES CAUSING THEM TO CRASH. LOUD CHIRPING ON IDLE BRAKING AND WHEN BRAKING HARDER AND SOMETIMES SKIPPING.... Read more
Incident date: Jun 20, 2020
JUNE 18, 2020, I PURCHASED MY 2005 LEXUS LX 470 FROM A DEALER SHIP LOCATED AT MARYLAND. THERE WAS NO INDICATION OF ROTTING FRAME. WHEN I RECEIVED MY VEHICLE, I LOOKED UNDER IT AND KNOTICE THERE WAS REALLY BAD RUST ON THE FRAME. I TOUCHED AND AND MY FINGER POKED THROUGH IT. I TRIED CALL THE DEALER RIGHT AWAY, BUT UNFORTUNATELY THEY WERE CLOSING AND SAID I HAD TO CALL BACK MONDAY 6/22/2020. I HAVE K... Read more
Incident date: Feb 7, 2020
I LEASED THE 2019 LEXUS UX 200 FOR MY DAUGHTER IN NOVEMBER 2019. MY DAUGHTER WAS PARKING THIS CAR IN OUR GARAGE IN FEB 2020. AS PER THE ADVERTISED LEXUS PRE-COLLISION FEATURE FOR THIS MODEL, THE CAR IS SUPPOSED TO COME TO AN AUTOMATIC STOP WHEN IT DETECTS AN OBJECT IN FRONT OF IT. THE CAR DID NOT DETECT THE REFRIGERATOR IN FRONT OF IT AND CRASHED INTO IT. SINCE THAT DAY, MY DAUGHTER HAS BE... Read more
Crash
Incident date: Feb 7, 2020
I LEASED THE 2019 LEXUS UX 200 FOR MY DAUGHTER IN NOVEMBER 2019. MY DAUGHTER WAS PARKING THIS CAR IN OUR GARAGE IN FEB 2020. AS PER THE ADVERTISED LEXUS PRE-COLLISION FEATURE FOR THIS MODEL, THE CAR IS SUPPOSED TO COME TO AN AUTOMATIC STOP WHEN IT DETECTS AN OBJECT IN FRONT OF IT. THE CAR DID NOT DETECT THE REFRIGERATOR IN FRONT OF IT AND CRASHED INTO IT. SINCE THAT DAY, MY DAUGHTER HAS BE... Read more
Crash
Incident date: Feb 7, 2020
I LEASED THE 2019 LEXUS UX 200 FOR MY DAUGHTER IN NOVEMBER 2019. MY DAUGHTER WAS PARKING THIS CAR IN OUR GARAGE IN FEB 2020. AS PER THE ADVERTISED LEXUS PRE-COLLISION FEATURE FOR THIS MODEL, THE CAR IS SUPPOSED TO COME TO AN AUTOMATIC STOP WHEN IT DETECTS AN OBJECT IN FRONT OF IT. THE CAR DID NOT DETECT THE REFRIGERATOR IN FRONT OF IT AND CRASHED INTO IT. SINCE THAT DAY, MY DAUGHTER HAS BE... Read more
Crash
Incident date: Jun 13, 2020
ON JUNE 3RD, 2020 I GOT MY 2008 LEXUS RX 350 SERVICED FOR 115,000 MILE SERVICE AT JOHNSON LEXUS OF RALEIGH. I HAVE HAD MY CAR SERVICED RELIGIOUSLY AT THE SAME DEALER SINCE I BOUGHT IT BRAND NEW IN 2008. IT COST ABOUT $250, ON JUNE 13TH I NOTICED LARGE AMOUNT OF ENGINE OIL UNDER THE CAR. THE CAR HAD NOT BEEN DRIVEN MORE THAN 50 MILES AFTER SERVICE. THE ENGINE HAD A STRANGE SOUND. I CHECKED THE OIL... Read more
Incident date: Jun 10, 2020
: _TIRE MALFUNCTION - IN MOTION - IN NEIGHBORHOOD - WHILE TURNING. *TR
Crash
Incident date: Jun 10, 2020
: _TIRE MALFUNCTION - IN MOTION - IN NEIGHBORHOOD - WHILE TURNING. *TR
Crash
Incident date: Jun 10, 2020
: _TIRE MALFUNCTION - IN MOTION - IN NEIGHBORHOOD - WHILE TURNING. *TR
Crash
Incident date: Jun 19, 2020
THE SUNROOF GLASS SPONTANEOUSLY SHATTERED WHILE DRIVING ON THE HIGHWAY AT 70 MPH. THERE WAS NO PROJECTILE WHICH CAUSED THE GLASS TO SHATTER. WE WERE NOT NEAR AN OVERPASS, THERE WERE NO OTHER CARS NEARBY, AND THERE WAS FARMLAND ON ALL SIDES. *TR
Incident date: Jun 19, 2020
THE SUNROOF GLASS SPONTANEOUSLY SHATTERED WHILE DRIVING ON THE HIGHWAY AT 70 MPH. THERE WAS NO PROJECTILE WHICH CAUSED THE GLASS TO SHATTER. WE WERE NOT NEAR AN OVERPASS, THERE WERE NO OTHER CARS NEARBY, AND THERE WAS FARMLAND ON ALL SIDES. *TR
Incident date: Jun 12, 2020
TL* THE CONTACT OWNED A 2018 LEXUS GX460. THE CONTACT STATED WHILE DRIVING ABOUT 45 MPH SHE FELL ASLEEP BEHIND THE WHEEL DUE TO A MEDICAL CONDITION AND SIDE SWIPED TWO PARKED VEHICLES. THE CONTACT STATED THAT NO AIR BAGS DEPLOYED. THE POLICE CAME TO THE SCENE AND A REPORT WAS TAKEN. THE CONTACT STATED THAT SHE SUSTAINED BRUISING FROM THE SEAT BELT AND INJURIES TO HER RIGHT HAND HOWEVER, HER GRANDS... Read more
Crash
2 injured
Incident date: Jul 1, 2019
INTERIOR DASH AND DOOR PANELS MATERIAL HAS BECOME RUBBERY AND STICKY, TENDS TO CHIP OFF AND SMEAR LIKE MELTED RUBBER. *TR
Incident date: Jul 1, 2019
INTERIOR DASH AND DOOR PANELS MATERIAL HAS BECOME RUBBERY AND STICKY, TENDS TO CHIP OFF AND SMEAR LIKE MELTED RUBBER. *TR
Incident date: Apr 1, 2018
MY 2007 RX 350 OUT OF NOWHERE ALREADY 2 YEARS THE AIRBAG LIGHT FOR DRIVER IS ON, I TOOK TO THE DEALER IN GLENDALE ( LEXUS OF GLENDALE) THEY TOLD ME THAT FOR DIAGNOSING I HAVE TO PAY $250 DOLLARS JUST TO TELL ME WHAT IS THE PROBLEM, AND I DID 2 YEARS AGO, THEY TOLD ME THAT THERE IS A PROBLEM WITH WIRING AND NEEDS TO BE REPLACED ALL WIRING WITCH WILL COAT ME AROUND $1500 TO $1800 DOLLARS, WITCH I C... Read more
Incident date: Feb 3, 2020
THE INFOTAINMENT DISPLAY SYSTEM IS NOT WORKING AND THE SCREEN IS COMPLETELY BLACK AND UNRESPONSIVE. THIS SYSTEM CONTROLS NOT JUST THE MAPS AND RADIO WHICH ARE OBVIOUSLY NOT CRITICAL, BUT THE AIR CONDITIONER, THE HEAT AND THE DEFROSTER. SUBSEQUENTLY, DURING A RECENT RAIN STORM, I WAS UNABLE TO GET MY WINDOWS CLEAR AS THEIR IS NO OTHER WAY TO USE THE DEFROSTER EXCEPT THROUGH THIS TOUCHSCREEN INTER... Read more
Incident date: Feb 3, 2020
THE INFOTAINMENT DISPLAY SYSTEM IS NOT WORKING AND THE SCREEN IS COMPLETELY BLACK AND UNRESPONSIVE. THIS SYSTEM CONTROLS NOT JUST THE MAPS AND RADIO WHICH ARE OBVIOUSLY NOT CRITICAL, BUT THE AIR CONDITIONER, THE HEAT AND THE DEFROSTER. SUBSEQUENTLY, DURING A RECENT RAIN STORM, I WAS UNABLE TO GET MY WINDOWS CLEAR AS THEIR IS NO OTHER WAY TO USE THE DEFROSTER EXCEPT THROUGH THIS TOUCHSCREEN INTER... Read more
Incident date: Jun 11, 2020
WHILE I WAS DRIVING ONE DAY, MY CAR'S BRAKING SYSTEM LOSS POWER TO THE BRAKES AND I ALMOST HIT ANOTHER CAR. THE CAR BEGAN BEEPING AND WILL NOT STOP WHILE THE CAR IS ON. I SIGNED UP FOR DRIVERS.LEXUS.COM TO OBTAIN THE VEHICLE SERVICE HISTORY REPORT AND THE BRAKE ACTUATOR ASSEMBLY WAS REPLACED BACK IN 2012 WHICH WAS PAID OUT OF POCKET BY THE PREVIOUS OWNER. 8 YEARS LATER AND ONLY 55,000 MILES MORE... Read more
Incident date: Jun 11, 2020
WHILE I WAS DRIVING ONE DAY, MY CAR'S BRAKING SYSTEM LOSS POWER TO THE BRAKES AND I ALMOST HIT ANOTHER CAR. THE CAR BEGAN BEEPING AND WILL NOT STOP WHILE THE CAR IS ON. I SIGNED UP FOR DRIVERS.LEXUS.COM TO OBTAIN THE VEHICLE SERVICE HISTORY REPORT AND THE BRAKE ACTUATOR ASSEMBLY WAS REPLACED BACK IN 2012 WHICH WAS PAID OUT OF POCKET BY THE PREVIOUS OWNER. 8 YEARS LATER AND ONLY 55,000 MILES MORE... Read more
Incident date: Jun 1, 2020
I WAS DRIVING MY VEHICLE AND PUSHED ON BRAKE PEDAL TO STOP AT RED LIGHT. WHAT I NOTICED THAT BRAKE, ABS, TRACTION, CHECK ENGINE AND MORE WARNING LIGHTS CAME ON IN THE DASHBOARD AND I ALMOST REAR ENDED CAR IN FRONT OF ME DUE TO NO BRAKES. PEDAL WENT TO THE FLOOR, SLOWLY I DROVE MY CAR TO BP WORKSHOP ON LIBERTY ROAD RANDLESTOWN MD, 21133 FIRST. LATER I DROVE TO A&B AUTOBODY 901 DUNDALK AVE BALTIMORE... Read more
Incident date: Jun 16, 2020
THERE IS CURRENTLY A RECALL OF THE FUEL DELIVERY PIPE ON MY VEHICLE WHICH IS A 2010. I AM CURRENTLY IN FOR SERVICE AND THEY ARE TELLING ME THE FUEL PUMP ALSO NEEDS TO BE REPLACED AS IT IS LEAKING AS WELL. THEY ARE TELLING ME IT IS NOT UNDER RECALL AND IS ALMOST $2,4000. PER CONSUMER REPORT: TOYOTA AND LEXUS ARE RECALLING ABOUT 1.8 MILLION VEHICLES FROM THE 2013 THROUGH 2019 MODEL YEARS BECAUSE... Read more
Incident date: Sep 30, 2019
THE ABS BRAKE SYSTEM ANTI-LOCK IS FAILING AND EVERY TIME I PUT ON THE BRAKE IS PUSHED ME BACK. CHANGE BRAKES AND ROTOR ON EVERYTHING STILL THE SAME PROBLEM. *TR
Incident date: Nov 16, 2017
MY LEXUS VEHICLE HAS BEEN HAVING ISSUES WITH ITS LOCKS AND TRUNK. SOMETIMES THE TRUNK CANNOT BE OPENED AT ALL EVEN IF I ATTEMPT TO OPEN IT MANUALLY. ALSO, MY DOORS HAVE TO BE MANUALLY LOCKED MOST OF THE TIME. SOMETIMES THE VEHICLE WILL LOCK/UNLOCK USING THE REMOTE. HOWEVER, MOST OF THE TIME I HAVE TO MANUALLY LOCK AND UNLOCK ALL OF THE DOORS. THERE ARE TONS OF VIDEOS ON YOUTUBE ABOUT THIS ISSUE WH... Read more
Incident date: Mar 13, 2020
LEASED VEHICLE WAS BROUGHT TO LEXUS BROOKLYN, NY DEALERSHIP FOR RECALL ISSUE TO BE ADDRESSED. VEHICLE IS STILL AT THE DEALERSHIP DUE TO RECALL PARTS NOT BEING AVAILABLE. LEXUS LEGAL DEPT. HAS DETERMINED THEY ARE UNABLE TO OFFER ASSISTANCE OR BUY BACK OF VEHICLE. *TR
Incident date: Jun 11, 2020
SIGNIFICANT FRAME COMPROMISED DUE TO EXCESSIVE RUST. REAR CROSSMEMBER COMPLETELY DESTROYED.
Incident date: Jun 1, 2020
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
Incident date: Jun 1, 2020
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
Incident date: Jun 1, 2020
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
Incident date: Jun 1, 2020
MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA CENTER. I REPLACED THE HEADLAMP ON THE PASSENGERS SIDE AND THE BLAST, BUT THE 15 AMP FUSE CONTINUES TO BLOW OUT. THEREFORE, THE FAULTY WIRE HARNESS HAS CAUSED MY HEADLIGHTS, GPS NAVIGATION SYSTEM, AND RADIO TO NO LONGER WORK.
Incident date: Jun 13, 2020
WHILE SLOWLY MAKING A TURN WITH MY FOOT ON THE BRAKE MY CAR SURGED FORWARD. I TRIED TO CONTROL THE CAR BY PUSHING MY FOOT ON THE BRAKE AS HARD AS I COULD WITHOUT SUCCESS. I WAS ABLE TO STOP THE CAR FROM MOVING ONLY BY PUTTING IT ON PARK. THE SURGE WAS VERY SUDDEN AND UNCONTROLLABLE. THIS IS SECOND TIME IT HAPPENED. PLEASE INVESTIGATE. *TR
Incident date: Mar 15, 2018
USE HANDBRAKE EVERY TIME. THERE WILL BE AN EXPLOSION SOUND FROM THE BACK WHEN I RELEASE MY FOOT. THERE HAS ALWAYS BEEN THIS PROBLEM. I THINK IT IS A DESIGN FLAW. I TRY TO CHANGE THE BRAKE PADS. IT HAS NO EFFECT. *TR
Incident date: May 29, 2020
DRIVING TO WORK (I'M A REGISTERED NURSE), THE CAR (ON THE HIGHWAY) JUST STARTED TO SLOW DOWN. IT WAS A BLESSING THAT I WAS COMING UP ON A REST STOP. BY THE TIME I WAS ABLE TO GET OVER TO THE EXIT LANE, THE STEERING WHEEL FROZE AND THE BRAKES STOPPED WORKING. PRESSING AS HARD AS I POSSIBLY COULD, I WAS ABLE TO PULL TO THE SIDE WHEN SMOKE STARTED COMING FROM UNDER THE HOOD. THERE WAS NO WARNING AT A... Read more
Incident date: Jun 1, 2020
I OWN A 2007 RX350 AND THE DASHBOARD IS STICKY, GUMMY, SHINY AND MELTING EMITTING ODOR -- HEALTH HAZARD. THE SHININESS REFLECTS WHILE DRIVING LOCALLY AND/OR HIGHWAY, AND AFFECTS VISIBILITY. APPARENTLY, LEXUS IS AWARE OF THESE ISSUES AND TOOKS STEPS TO RECTIFIES THESE ISSUES; HOWEVER, I HAD MENTIONED THESE ISSUES BACK IN 2016 TO MY DEALERSHIP WHOM DIDN'T ADDRESS IT AS A DEFECT HENCE WHY I DIDN'T ... Read more
Incident date: Jun 1, 2020
I OWN A 2007 RX350 AND THE DASHBOARD IS STICKY, GUMMY, SHINY AND MELTING EMITTING ODOR -- HEALTH HAZARD. THE SHININESS REFLECTS WHILE DRIVING LOCALLY AND/OR HIGHWAY, AND AFFECTS VISIBILITY. APPARENTLY, LEXUS IS AWARE OF THESE ISSUES AND TOOKS STEPS TO RECTIFIES THESE ISSUES; HOWEVER, I HAD MENTIONED THESE ISSUES BACK IN 2016 TO MY DEALERSHIP WHOM DIDN'T ADDRESS IT AS A DEFECT HENCE WHY I DIDN'T ... Read more
Incident date: Feb 4, 2020
TL* THE CONTACT OWNS 2015 LEXUS GX470 N/A. THE CONTACT STATED THAT THE DOOR ACTUATOR FAILED TO LATCH AND THE DRIVER'S SIDE DOOR, PASSENGER'S SIDE FRONT DOOR AND REAR DRIVER'S SIDE DOOR FAILED TO UNLOCK WHILE HIS WIFE WAS TRYING TO EXIT THE VEHICLE. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO PARK PLACE LEXUS PLANO (6785 DALLAS PKWY, PLANO, TX 75024, (844) 875-5266) WHERE IT WAS DIAG... Read more
Incident date: May 30, 2020
TL* THE CONTACT OWNS A 2014 LEXUS IS250. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS N... Read more
Incident date: Jun 11, 2020
MY FRONT DASHBOARD IS CRACKING AND PAINT IS AGGRESSIVELY PEELING ON ALL 4 DOORS, HOOD, & ROOF. THOUSANDS OF PEOPLE HAVE EXPERIENCED THE SAME ISSUES. GO VISIT TOYOTA/LEXUS/SCION PAINT PEELS, BUT THEY HAVE A FIX IN THE WORKS (FOR SOME) ON FACEBOOK AND SEE FOR YOURSELF. *TR
Incident date: Jun 11, 2020
MY FRONT DASHBOARD IS CRACKING AND PAINT IS AGGRESSIVELY PEELING ON ALL 4 DOORS, HOOD, & ROOF. THOUSANDS OF PEOPLE HAVE EXPERIENCED THE SAME ISSUES. GO VISIT TOYOTA/LEXUS/SCION PAINT PEELS, BUT THEY HAVE A FIX IN THE WORKS (FOR SOME) ON FACEBOOK AND SEE FOR YOURSELF. *TR