Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Mar 24, 2026
I had an ICCU failure on 4/12/26. I was fortunate enough to be close to home, so I was able to get back home before the vehicle dropped into reduced power mode. As has been reported many other places, I heard a loud pop and moments later a number or warning messages came up on the display. It was towed to the dealer the following day and has been confirmed to be an ICCU failure.
Incident date: Apr 27, 2026
RAM recall dates December 2024 on ABS failure. Received letter a long time ago. However, RAM still says parts are unavailable and it's been 18 months. This is ridiculous. Failure includes Cruise Control turned off. Audible sounds and warning lights on Dash.
Incident date: Dec 21, 2025
Purchase Date of LX600: 10/26/2023 Date of Incident: 12/21/2025 While driving home (at about 65 MPH) the vehicle gave an alert on the dash which said Pull Over - Vehicle Losing Power and Shutting Down. Once this alert appeared on the dash, we had approximately 30 seconds to find a safe spot to pull over. The road that this happened on is a one lane road in each direction in a rural zone that is h... Read more
Incident date: May 1, 2007
Vehicle: 2008 Lexus ES 350 Issue Description: The dashboard in my vehicle is melting and becoming sticky, causing a reflective glare on the windshield during daylight driving. This significantly impacts visibility and creates a potential safety hazard. The condition worsens with heat and sun exposure. The glare can be severe enough to interfere with safe driving, especially during morning and af... Read more
Incident date: May 1, 2007
Vehicle: 2008 Lexus ES 350 Issue Description: The dashboard in my vehicle is melting and becoming sticky, causing a reflective glare on the windshield during daylight driving. This significantly impacts visibility and creates a potential safety hazard. The condition worsens with heat and sun exposure. The glare can be severe enough to interfere with safe driving, especially during morning and af... Read more
Incident date: Apr 29, 2026
Odometer Fraud. The contact purchased a 2006 Lexus IS 250. The contact stated that after purchasing the vehicle and driving for two hours, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 135,000, and at the time of scanning the vehicle, it was discovered that the mileage was 221,000. The title showed a differe... Read more
Incident date: Dec 9, 2025
To Whom It May Concern, I am writing to file a formal safety complaint regarding my 2026 Lexus TX 350 F Sport (VIN: [XXX] ), purchased from Treasure Coast Lexus in Florida in December of 2025. Shortly after purchasing the vehicle I noticed significant hood flutter at 60-70 MPH. This is visually distracting and poses a safety concern while driving. Despite three separate repair attempts at the d... Read more
Incident date: Apr 1, 2026
I was looking at common problems associated with the make and model of my car. I came across an issue that could possibly cause engine failure. I am unsure if any one has reported it yet. here are the details - Problem overview An VVT-i oil line on the Lexus RX350 is known to burst. This is a very large leak which covers the ground, engine, and undercarriage. If the oil line ruptures while driv... Read more
Incident date: Apr 1, 2026
I was looking at common problems associated with the make and model of my car. I came across an issue that could possibly cause engine failure. I am unsure if any one has reported it yet. here are the details - Problem overview An VVT-i oil line on the Lexus RX350 is known to burst. This is a very large leak which covers the ground, engine, and undercarriage. If the oil line ruptures while driv... Read more
Incident date: Mar 25, 2026
The contact owns a 2020 Lexus UX 250H. The contact stated that while driving approximately 40-50 MPH, the sunroof shattered without impact. The vehicle was taken to the dealer, where it was diagnosed with a spontaneous tempered glass failure. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 50,370.
Incident date: Apr 17, 2026
On April 17, 2025, while driving a 2024 Lexus GX 550 Luxury Plus with a minor passenger in the vehicle, the vehicle locked up without warning as I was exiting the highway. The sudden lockup caused skid marks on the tires. The failure occurred at low speed only because I had just turned off the highway — had it occurred moments earlier at highway speed, the consequences could have been fatal. The... Read more
Incident date: Apr 17, 2026
On April 17, 2025, while driving a 2024 Lexus GX 550 Luxury Plus with a minor passenger in the vehicle, the vehicle locked up without warning as I was exiting the highway. The sudden lockup caused skid marks on the tires. The failure occurred at low speed only because I had just turned off the highway — had it occurred moments earlier at highway speed, the consequences could have been fatal. The... Read more
Incident date: Apr 17, 2026
On April 17, 2025, while driving a 2024 Lexus GX 550 Luxury Plus with a minor passenger in the vehicle, the vehicle locked up without warning as I was exiting the highway. The sudden lockup caused skid marks on the tires. The failure occurred at low speed only because I had just turned off the highway — had it occurred moments earlier at highway speed, the consequences could have been fatal. The... Read more
Incident date: Jun 1, 2025
Went to park car in a park to drop daughter off and it sputtered out and stalled out of nowhere with no warning. I had received a lamp warning very sporadically prior to this and on occasion that stated 'reduced steering assist drive with care' this resulted in heavy steering for that drive until car was shut off and then it would go away and be fine again, fixed the car through Knudtsen Chevy due... Read more
Incident date: Apr 28, 2026
Family and I were driving on the interstate and heard a loud bang (like a shotgun) followed by immediate glass everywhere. The panoramic sunroof exploded. We had to drive 4 hours like this - lucky we didn’t jerk the wheel on the interstate with the noise. Absolutely sickening that this is so prevalent and Mercedes won’t do anything about it.
Incident date: Feb 14, 2026
The contact owns a 2011 Ford Fusion. The contact stated that while driving at a low speed, the steering wheel became difficult to turn. The vehicle was turned off and restarted, and the steering wheel started operating as intended. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable.
Incident date: Apr 13, 2026
The contact owns a 2016 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed that the supercharger-A and the under boost needed to be replaced. The vehicle was repaired; however, the check engine warning light was illuminated again. The manufacturer was not notified of the f... Read more
Incident date: Apr 13, 2026
The contact owns a 2016 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed that the supercharger-A and the under boost needed to be replaced. The vehicle was repaired; however, the check engine warning light was illuminated again. The manufacturer was not notified of the f... Read more
Incident date: Apr 26, 2026
Urgent: Engine Failure Following Recent Service – 2021 Chevrolet Tahoe To Whom It May Concern, I am writing to formally request assistance and an investigation regarding a serious engine failure involving my 2021 Chevrolet Tahoe. In July 2025, I paid out of pocket to have the lifters and camshaft replaced on this vehicle. More recently, while traveling, the vehicle broke down and was taken to Ue... Read more
Incident date: Dec 4, 2025
Safety Recall 283 - NHTSA Recall 25V607000 This recall is a huge concern, and the problem has not been fixed. It has been months. I have called the Hyundai dealership several times about this needing to be fixed. I have two children. THEY HAVE HAD THEIR SEATBELTS COME UNBUCKLED SEVERAL TIMES NOW!! If we are in any kind of accident, the faulty seatbelts could be the difference between life and deat... Read more
Incident date: Apr 26, 2026
I was driving my car and suddenly the traction , hand brake and ABS sign started showing up. I usually apply only 10% of force on brake pedal but after this I have to apply almost 60% of force to even slow down the car. Almost 90% force to stop the car It has threatened safety of my family. When diagnosed at autozone they told cannot determine error code. When reading in internet this seems to ... Read more
Incident date: Apr 26, 2026
I was driving my car and suddenly the traction , hand brake and ABS sign started showing up. I usually apply only 10% of force on brake pedal but after this I have to apply almost 60% of force to even slow down the car. Almost 90% force to stop the car It has threatened safety of my family. When diagnosed at autozone they told cannot determine error code. When reading in internet this seems to ... Read more
Incident date: Apr 26, 2026
I was driving my car and suddenly the traction , hand brake and ABS sign started showing up. I usually apply only 10% of force on brake pedal but after this I have to apply almost 60% of force to even slow down the car. Almost 90% force to stop the car It has threatened safety of my family. When diagnosed at autozone they told cannot determine error code. When reading in internet this seems to ... Read more
Incident date: Apr 20, 2026
My car has 11,000 miles and there is a bulge in the sidewall on the front passenger side. I did not hit a curb or pothole to cause this damage.Multiple people have complained of this same defect in their Hyundai Santa Fe around the same mileage.
Incident date: Apr 26, 2026
ADAS camera malfunction causing all driver assist functions to not work
Incident date: Apr 2, 2026
On 3/15/2026 I was on my way home from Massachusetts to Pennsylvania, and about 35 minutes into my drive I got an alert stating "High Engine Temperature Stop Safely", so I pulled over immediately and turned the car off. After allowing the engine to cool down, I opened the hood and started the car to see if I could identify any issues, the "Engine Fault Service Now" alert came up. This was the firs... Read more
Incident date: Apr 17, 2026
There is no incident that lead to this part breaking. My sunroof broke when it was opened. A part fell out of the assembly into the car. The sunroof will now not open fully or close fully. It's a hazard because I'm not sure if the glass is properly attached to my car and can fly off. I took this to a dealership the other day and was told this was common and not covered under warranty, costing owne... Read more
Incident date: Jan 1, 2025
For approximately 3 years, this vehicle has experienced repeated unintended transmission downshifts at freeway speeds without warning or driver input. The vehicle can suddenly and violently downshift at highway speed, creating a serious risk of loss of control, skidding, rear impact, or crash. This defect appears substantially similar to Ford recall 26S28 / NHTSA campaign 26V237, which covers cer... Read more
Incident date: Apr 22, 2026
The contact owns a 2021 Toyota Highlander. The contact stated that there was an abnormal winding sound coming from the vehicle while accelerating. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed with transmission failure. The vehicle was not repaired. The contact called a transmission shop and was informed that the part to repair the vehi... Read more
Incident date: Mar 6, 2026
2024 Mercedes-Benz Sprinter 2500 experienced unusually rapid brake, tire, and battery wear at low mileage. Front brakes required replacement at approximately 29,000 miles. Rear brakes were already worn low by approximately 37,000 miles. Rear tires required replacement by approximately 37,000 miles. Vehicle battery also failed and required replacement before approximately 37,000 miles. Vehicle had ... Read more
Incident date: Dec 31, 2022
The contact owns a 2023 Kia K5. The contact stated that after fully refueling the vehicle, the fuel gauge incorrectly indicated that the fuel tank was empty. The vehicle was taken to the dealer, where it was diagnosed, and the dealer associated the failure with NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline); and the VIN was included in the recall. The vehicle was not yet repaired. The ma... Read more
Incident date: Apr 17, 2026
Truck downshifted to first gear from about 35 mph with no warning, and would not shift back, until it was shut off. I was in middle of road. No warning lights came on prior to this happening. The dealer confirmed a recall for this problem but my truck is a 2013 and recall currently is for 2014 forward. I never received a recall notice on my truck and the estimate to have it fixed is about $1700... Read more
Incident date: Apr 20, 2026
Paid $210 for Honda to run a diagnostic to tell me my multi purpose camera has a failure. This has caused 11 error lights to be displayed.
Incident date: Apr 20, 2026
Paid $210 for Honda to run a diagnostic to tell me my multi purpose camera has a failure. This has caused 11 error lights to be displayed.
Incident date: Apr 20, 2026
Paid $210 for Honda to run a diagnostic to tell me my multi purpose camera has a failure. This has caused 11 error lights to be displayed.
Incident date: Apr 20, 2026
My car has 68,908 miles on it and the sunroof sunshade has drooped down now when I attempt to open it. When it does this it completely blocks the rearview window/3rd row seating which is a safety concern. There are no warning lamps at all for this issue. It sounds like it is operating normally but looks as though the glue has failed that holds the sunshade in the track possibly?
Incident date: Mar 16, 2026
There are .recalls.on the Vehicle I had been unaware of and I dropped off my vehicle for exterior buffing while person Buffing vehicle he heard a loud explosion and when he looked the vehicle was up in flames the vehicle burned. There was a Risk of someone getting Harm , Killed and Damages to other vehicles on the property in same lot vehicle was being buffed . Police and Fireman were dispatch to... Read more
Fire
Incident date: Aug 24, 2022
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the vehicle suddenly decelerated, lost automotive power, shifted to neutral, and then shifted into park. During the failure, the contact depressed the brake pedal and pressed the start button for approximately 10 seconds to restart the vehicle. The failure had occurred five times, and the con... Read more
Incident date: Apr 15, 2026
I am a CPST that works mainly in a hospital setting. We had a family come in with this carseat that they bought from a garage sale that had very obviously been used. Before going to install it I was checking it over and verifying that it was expired or broken and noticed that they base and seat itself had a very difficult time coming apart. Once I put it into the system to check for recalls I saw ... Read more
Incident date: Apr 15, 2026
The system continues to sound an alarm and flash a warning that lane departure and collision is malfunctioning. We took it to the dealership, they told us two things: it may be a software glitch but they couldn’t recreate it and all systems are normal currently. We live 2.5 hours from the dealership and had to take the day off, rent a vehicle during the repair because no loaner was available. We... Read more
Incident date: Apr 15, 2026
The system continues to sound an alarm and flash a warning that lane departure and collision is malfunctioning. We took it to the dealership, they told us two things: it may be a software glitch but they couldn’t recreate it and all systems are normal currently. We live 2.5 hours from the dealership and had to take the day off, rent a vehicle during the repair because no loaner was available. We... Read more
Incident date: Apr 12, 2026
Rear differential started making loud noise and grinding sounds
Incident date: Apr 1, 2026
While operating the vehicle, the steering column became detached, creating an immediate and severe safety hazard. Upon inspection, the column appeared to be improperly secured using hose clamps instead of proper manufacturer components.
Incident date: Apr 12, 2026
Start blowing black smoke-while idling, over heated, stalled.
Incident date: Apr 1, 2026
Apparently, my car has a leaking head gasket. It was confirmed by the Honda Dealership. While driving it will go in limp mode and will no longer accelerate. I have to pull off to the side of the road, turn the car off, and back on just to get to where I'm going. It is causing my car to stutter really bad and we're constantly having to put coolant in it. This is a safety issue and will cost about $... Read more
Incident date: Apr 1, 2026
Vehicle has 48283 miles with a failing eps. Dealer stated that it’s out of warranty due to mileage stating that I would have to pay for a new one. Even with the mass recall they said they can’t do anything. Popping noises occurred a little over a year ago and was diagnosed as tire cupping and that it needed tires to fix the noises.
Incident date: Apr 1, 2026
Coolant light and check engine lights kept coming on. The car was diagnosed by the Ford Dealership as Ford TSB 22-2229, which is a design flaw in specific EcoBoost engines, where an "open deck" block causes coolant to leak into cylinders 2 and 3, leading to severe engine failure. To fix this issue, the TSB requires replacing the entire long block assembly with a redesigned version featuring enhanc... Read more
Incident date: Feb 4, 2026
The contact owns a 2018 Kia Sedona. The contact stated that while driving at an undisclosed speed, the message "Check Auto Emergency System" was displayed and the brake warning light illuminated. Additionally, an unknown fluid was leaking near the front passenger’s side wheel. The vehicle was taken to the dealer, and an oil change was performed but the vehicle was not diagnosed or repaired. The ... Read more
Incident date: Apr 15, 2026
After a recent purchase of a new 2026 Jayco Greyhawk 29MV RV, I discovered my 2 cats trying to enter a previously unknown and unfinished opening adjacent to a designated sleeping/play area of my RV in the cab overhead. One of the cats was panicked as he was stuck in the opening. The opening is very difficult to see unless you climb well forward into the sleeping area for closer examination which... Read more
Incident date: Apr 13, 2026
The contact owned a 2025 Toyota Corolla. The contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed, but the vehicle failed to respond as intended. The front end of the vehicle lowered down while the rear-end rose and made an abnormal squealing sound. There was no warning light illuminated. The contact's husband assisted the contact in driving, and the v... Read more
Crash
2 injured