Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 1, 2020
VEHICLE DOOR PANELS AND DASHBOARD ARE MELTING AND CHUNKS COME OF WHEN YOU GRAZE THE PANELS ON A HOT DAY EVEN WHEN PUTTING WINDSHIELD HEAT PROTECTORS MATERIAL COMES OFF
Incident date: Jul 30, 2020
THE DASHBOARD IS COMPLETELY CRACKED. IT LOOKS LIKE A BROKEN GLASS PANE.
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE DOOR LOCKS FAILED TO LATCH SECURELY WHEN THE DOORS WERE CLOSED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO STATED THAT THE DOOR LOCKS NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS PERTA... Read more
Incident date: Jul 1, 2020
THERE IS AN URGENT SAFETY RECALL ON MY VEHICLE PUT OUT BY YOU GUYS STATING THE FUEL PUMP MUST BE REPLACED OR IT CAN CAUSE THE CAR TO SEIZE AT HIGH RATES OF SPEED. I AM MILITARY STATIONED IN GERMANY AND THE LOCAL GERMAN LEXUS DEALERSHIPS ARE STATING THEY HAVE NO ACCESS TO THIS PART BECAUSE IT IS A US SPEC LEXUS. I HAVE CONTACTED LEXUS CORPORATE TO REQUEST THEY FED EX THE PART TO LEXUS GERMANY WHERE... Read more
Incident date: Jul 16, 2020
STEERING WHEEL IS HARD TO TURN WHILE DRIVING/ PARKING AND SOMETIMES FREEZES ON THE HIGHWAY IN A RUN AS IF SOMETHING IS HOLDING ON TO IT LIKE A MAGNET, AND YOU HAVE TO PULL ON IT REAL HARD TO GET IT BACK UNDER CONTROL . I THOUGHT MY CAR WAS THE ONLY CAR DOING IT BUT WHEN I WENT ON LEXUSFOURMS I'VE SEEN THAT THERE WAS MANY CAR WITH THE SAME ISSUE STATING THAT LEXUS RACK AND PINION IS FAULTY AND WIL... Read more
Incident date: Jul 28, 2020
TL* THE CONTACT OWNS A 2019 LEXUS IS 300 EQUIPPED WITH BRIDGESTONE TIRES, TIRE LINE: TURANZA EL400, TIRE SIZE: 255/35/R18 N/A, DOT NUMBER: RB4TR982520. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE LOW TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT WHILE AT A STAND STILL AT A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED AND AN ABNORMAL SOUND WAS HEARD COMING FROM THE VEH... Read more
Incident date: Mar 1, 2019
THE COVER OVER THE FRONT PASSENGER IS DETACHED AND HANGING OPEN. THIS HAPPENED SOME TIME FOLLOWING A RECALL REPAIR. I AM CONCERNED THAT SOMETHING IS WRONG. BOTH FRONT WHEEL BALL JOINTS FAILED AND I WAS TOLD THAT THIS WAS A DANGEROUS SITUATION. I HAD THEM REPLACED AS I WAS TRAVELING AND NOT ABLE TO GO TO A LEXUS DEALER.
Incident date: Mar 1, 2019
THE COVER OVER THE FRONT PASSENGER IS DETACHED AND HANGING OPEN. THIS HAPPENED SOME TIME FOLLOWING A RECALL REPAIR. I AM CONCERNED THAT SOMETHING IS WRONG. BOTH FRONT WHEEL BALL JOINTS FAILED AND I WAS TOLD THAT THIS WAS A DANGEROUS SITUATION. I HAD THEM REPLACED AS I WAS TRAVELING AND NOT ABLE TO GO TO A LEXUS DEALER.
Incident date: Jul 6, 2020
THE LIGHTS ALL CAME ON ABS SYSTEM CAME ON STABILIZER AIR BAG TOOK TO LEXUS THEY DIAGNOSED THE PROBLEM AS THE BRAKE ACTUATOR I RESEARCH AND FOUND THAT ON LEXUS CLUB THIS IS A BIG PROBLEM WITH MY YEAR AND OTHER YEARS THEY ACKNOWLEDGE THIS BY GIVING AN EXTENDED WARRANTY. BUT FALL SHORT TO ASSIST WITH AFTER. THERE IS MANY COMPLAINTS I RESEARCHED THERE IS ALSO A NOISE THAT IS RELATED TO THIS PROBLEM T... Read more
Incident date: Jul 17, 2020
TRANSMISSION COOLER AND LINES ARE ABOVE A SKID PLATE/SHIELD THAT RETAINS ROAD GRAVEL. THE RETAINED ROAD GRAVEL RUBBED ON THE TRANSMISSION COOLER AND RUBBER HOSES LEADING TO A SIGNIFICANT LEAK OF TRANSMISSION FLUID RIGHT ABOVE THE DRIVER'S SIDE TIRE. THE ENGINE, TRANSMISSION, EXHAUST SYSTEM AND WHOLE UNDERCARRIAGE OF THE SUV WAS COVERED IN TRANSMISSION FLUID. WE WERE FORTUNATE THAT THE VEHICLE D... Read more
Incident date: Jul 26, 2020
THE DASHBOARD AND SIDE TRIM ON THE DOOR HAS BECOME STICKY CAUSING GLARE IN THE WINDSHIELD WHICH MAKES DRIVING HAZARDOUS AS DIFFICULT TO SEE THROUGH THE WINDSHIELD WHILE DRIVING. OUR 2007 LEXUS LS460 HAS ONLY 23,000 MILES ON IT AS IT HAS BEEN GARAGED MOST OF THE TIME WE HAVE OWNED IT. LEXUS WILL NOT PROCESS A RECALL TO COVER THIS ISSUE. LEGALLY THEY HAVE A 'DUTY OF CARE' WITH THE MANUFACTURING O... Read more
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2012 LEXUS CT200H. THE CONTACT STATED THAT WHILE DRIVING OVER BUMPY ROADS OR UNEVEN PAVEMENT, THERE WAS A DELAY BETWEEN WHEN THE BRAKE PEDAL WAS DEPRESSED AND WHEN THE BRAKES WOULD ENGAGE, EXTENDING THE BRAKING DISTANCE. THE VEHICLE WAS TAKEN TO LINDSAY LEXUS OF ALEXANDRIA (3410 KING ST, ALEXANDRIA, VA 22302, 571-982-7873) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FA... Read more
Incident date: Dec 1, 2019
DASHBOARD MELTING AND STICKY. DASHBOARD LEAVES GLARE WHEN PARKED OR DRIVING DURING DAY/HOT WEATHER. CONTACTED DEALER, DEALER SAID CANT DO ANYTHING FOR ME. MELTING STICKY DASHBOARD CREATES ODOR.
Incident date: Dec 1, 2019
THE UV PROTECTION ON THE NAVIGATION SCREEN IS COMING OFF LOOKS LIKE IT HAS BEEN SCRATCHED WHEN I ASKED LEXUS ABOUT THIS I WAS TOLD MY WARRANTY WAS UP AND THAT IT WOULD COST ME ABOUT 950.00 TO REPLACE IT. I SEARCHED THE PROBLEM ON LINE AND MANY PEOPLE HAVE COMPLAINED ABOUT THIS LEXUS IS A WHERE OF THE PROBLEM AND WON'T DO ANYTHING ABOUT IT WHEN IT HAPPENS. I WAS TOLD IF IT WOULD HAVE HAPPENED BEFOR... Read more
Incident date: Jan 10, 2020
A BROADSIDE COLLISION CAUSING DAMAGE TO FRONT LEFT OF THE CAR, INJURY TO THE DRIVER WITH FORCE OF THE COLLISION, AIR BAG DIDN'T DEPLOY.
Crash
1 injured
Incident date: Jul 24, 2020
I HAVE CONTACTED TWO LEXUS DEALERS ABOUT A RECALL FOR THE CURTAIN-SHIELD AIRBAG CONTROL MODULE. AFTER MONTHS NEITHER HAVE RECEIVED THE NECESSARY PARTS AND THEREFORE HAVE NOT REMEDIED THE RECALL.
Incident date: Jun 20, 2020
DASHBOARD HAS BECOME GREASY AND STARTED MELTING IN SOME AREAS. DASHBOARD ALSO HAS STARTED CRACKING TOWARDS AIRBAG.
Incident date: Jul 22, 2020
SEA AIRBAGS WARNING B1861 CODE HAPPENED WHILE DRIVING
Incident date: Jul 22, 2020
TRANSMISSION NEEDS TO BE REPLACED. NOT SHIFTING OUT OF THIRD AND JERKING
Incident date: Aug 22, 2019
DASHBOARD IS CRACKING AND GETTING REALLY STICKY.
Incident date: Jul 20, 2020
TL* THE CONTACT OWNS A 2012 LEXUS RX330. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE ABS AND BRAKE SYSTEM WARNING LIGHTS ILLUMINATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE VEHICLE HESITATED TO RESPOND. THE VEHICLE WAS TAKEN TO AUDI PENSACOLA LOCATED AT 6303 PENSACOLA BLVD, PENSACOLA, FL 32505, (844) 313-0046, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE ... Read more
Incident date: Nov 15, 2019
2018 LEXUS IS 300. CONSUMER WRITES IN REGARDS TO VEHICLE STALLING WHILE TRYING TO MAKE A U-TURN. *LD *JS
Crash
1 injured
Incident date: Jan 12, 2020
A RECALL NOTICE WAS ISSUED ON JANUARY 12, 2020 TO REPLACE THE FUEL PUMP ON MY LEXUS. I CONTACTED PARKPLACE LEXUS IN GRAPEVINE, TEXAS TWICE AND MOST RECENTLY ABOUT A MONTH AGO AND WAS TOLD THAT THE PARTS HAVE NOT YET ARRIVED. I WAS TOLD THAT THE FUEL PUMP COULD FAIL ABRUPTLY WHILE THE CAR IS BEING DRIVEN POTENTIALLY CAUSING AN ACCIDENT.
Incident date: Apr 23, 2020
SUNROOF SPONTANEOUSLY EXPLODED. I WAS DRIVING ABOUT 45MPH ON MY WAY TO WORK DURING A RAINSTORM AROUND 6:30AM ON APRIL 23 2020, WHEN I SUDDENLY HEARD A VERY LOUD BANG. I LOOKED UP TO SEE THAT MY SUNROOF HAD BURST AND THERE WERE GLASS FRAGMENTS RAINING ON MY HEAD. I CLOSED THE VISOR TO PREVENT MORE GLASS AND PRECIPITATION FROM FALLING INTO THE VEHICLE, AND PULLED UNDER AN AWNING TO ASSESS THE DAM... Read more
Incident date: Jun 8, 2020
WHILE DRIVING THE VEHICLE, THE BRAKE ACTUATOR FAILED, CAUSING IT TO BE UNSAFE TO DRIVE. THIS IS A KNOWN ISSUE WITH THOUSANDS OF LEXUS/TOYOTAS PRODUCED AROUND THIS TIME. INSTEAD OF WARRANTY ENHANCEMENT (WHICH MY CAR NO LONGER QUALIFIES FOR), THIS SHOULD BE A RECALL SO ALL VEHICLES WITH THIS FAULTY COMPONENT CAN BE PROPERLY REPAIRED. THE COST TO REPAIR WAS QUOTED FROM THE DEALER AT $3800!
Incident date: Jul 17, 2020
DEAR CUSTOMERE SERVICES, I GOT A NOTICE FOR RECALL FUEL PUMP MAY FAIL 1- I MAKE AN APPOINT WITH LEXUS OF LAS VEGAS FOR A RECALL ON MAY 06, 2020 LATER ON THE LEXUS OF LAS VEGAS CANCELED MY AN APPOINTMENT DUE TO THE PART WAS NOT AVAILABLE ' 2- I MAKE ANOTHER APPOINTMENT TO BRING MY CAR FOR A RECALL WITH THE SAME ISSUE AFTER 1 DAY THEY SEND ME AN EMAIL TO CANCELED MY SERVICES DUE TO THE PART ... Read more
Incident date: Jul 17, 2020
DEAR CUSTOMERE SERVICES, I GOT A NOTICE FOR RECALL FUEL PUMP MAY FAIL 1- I MAKE AN APPOINT WITH LEXUS OF LAS VEGAS FOR A RECALL ON MAY 06, 2020 LATER ON THE LEXUS OF LAS VEGAS CANCELED MY AN APPOINTMENT DUE TO THE PART WAS NOT AVAILABLE ' 2- I MAKE ANOTHER APPOINTMENT TO BRING MY CAR FOR A RECALL WITH THE SAME ISSUE AFTER 1 DAY THEY SEND ME AN EMAIL TO CANCELED MY SERVICES DUE TO THE PART ... Read more
Incident date: Jun 4, 2020
VEHICLE HAS EXTENSIVE RUST THROUGH IN MANY PORTIONS OF THE FRAME. VEHICLE SAID TO BE UNSAFE TO DRIVE . VEHICLE WAS IN SHOP FOR OTHER SERVICE WHEN DAMAGE WAS DETECTED.
Incident date: Jul 6, 2020
MY DASH BOARDS DO OTHER INTERIOR IS MELTING.
Incident date: Jul 6, 2020
MY DASH BOARDS DO OTHER INTERIOR IS MELTING.
Incident date: Jul 10, 2020
WHEN I STOP AND TRY TO ACCELERATE THE CAR HESITATE AND THEN STARTS TO JERK. IF I GIVE IT HEAVY GAS IT DRIVES NORMAL
Incident date: Jul 6, 2020
THERE IS A NOISE THAT MANY OF THESE VEHICLES SUFFER AS A SYMPTOM FROM A PROBLEM IN THE BRAKE SYSTEM. IT PRODUCES A HONKING OR GRUNTING TYPE SOUND WHEN FIRM PRESSURE IS APPLIED TO THE BRAKE PEDAL.
Incident date: Jul 6, 2020
THERE IS A NOISE THAT MANY OF THESE VEHICLES SUFFER AS A SYMPTOM FROM A PROBLEM IN THE BRAKE SYSTEM. IT PRODUCES A HONKING OR GRUNTING TYPE SOUND WHEN FIRM PRESSURE IS APPLIED TO THE BRAKE PEDAL.
Incident date: May 1, 2019
VEHICLE WAS PARKED OVERNIGHT IN GARAGE. THOUGH NOT NOTICED IMMEDIATELY, SOMETIME DURING THE MORNING I NOTICED MY DASHBOARD VINYL AROUND THE PASSENGER SIDE AIRBAG LOOKED SWOLLEN , AND UPON EXAMINATION, IT SHOWED A SPLIT IN THE VINYL ALSO. I TOOK IT TO A REPUTABLE AUTO REPAIR SHOP AND WAS TOLD IT WOULD COST THOUSANDS TO FIX, BUT THAT A DEALERSHIP MIGHT BE ABLE TO HELP. SO I WENT TO THE LOCAL TOYOTA ... Read more
Incident date: May 1, 2019
VEHICLE WAS PARKED OVERNIGHT IN GARAGE. THOUGH NOT NOTICED IMMEDIATELY, SOMETIME DURING THE MORNING I NOTICED MY DASHBOARD VINYL AROUND THE PASSENGER SIDE AIRBAG LOOKED SWOLLEN , AND UPON EXAMINATION, IT SHOWED A SPLIT IN THE VINYL ALSO. I TOOK IT TO A REPUTABLE AUTO REPAIR SHOP AND WAS TOLD IT WOULD COST THOUSANDS TO FIX, BUT THAT A DEALERSHIP MIGHT BE ABLE TO HELP. SO I WENT TO THE LOCAL TOYOTA ... Read more
Incident date: Mar 1, 2020
TL* THE CONTACT OWNS A 2005 LEXUS ES350. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT WAS CONCERNED THAT THE TRANSMISSION WAS DEFECTIVE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Incident date: Apr 4, 2017
2008 LEXUS IS 250 EXHIBITS A BRIEF RATTLE NOISE (APPROXIMATELY 1-3 SECONDS) AT START-UP. THE ISSUE WAS DIAGNOSED BY A LEXUS DEALERSHIP WHICH RECOMMENDED REPLACING THE CAM GEAR ASSEMBLY ASSOCIATED WITH THE VARIABLE VALVE TIMING (VVT) SYSTEM. THE VVT GEAR HOUSING AND SPROCKET COULD SEPARATE AND RESULT IN THE ENGINE STOPPING WHILE THE VEHICLE IS BEING DRIVEN, INCREASING THE RISK OF A CRASH. THE SA... Read more
Incident date: May 22, 2020
FUEL PUMP ISSUES.
Incident date: Oct 10, 2019
CAR SHAKES WHEN STOPPED, HESITATION WHEN PRESSING GAS PEDAL
Incident date: Apr 15, 2020
THE CFEI (CERTIFIED FIRE & EXPLOSION INVESTIGATOR) FIRE LIEUTENANT/INVESTIGATOR WITH THE CITY OF FT. LAUDERDALE'S FIRE DEPT, WHO ALSO RESPONDED TO MY 911 CALL, HAD POINTED OUT AND EXPLAINED TO ME THE INTENSITY OF FLAME, HEAT AND BURN PATTERN IN THE ENGINE AND STATED THAT THIS WAS CAUSED BY A MECHANICAL ENGINE MALFUNCTION. WHAT HAPPENED: I HAD JUST DRIVEN MY 2012 LEXUS RX350 A SHORT DISTANCE ... Read more
Fire
Incident date: Apr 15, 2020
THE CFEI (CERTIFIED FIRE & EXPLOSION INVESTIGATOR) FIRE LIEUTENANT/INVESTIGATOR WITH THE CITY OF FT. LAUDERDALE'S FIRE DEPT, WHO ALSO RESPONDED TO MY 911 CALL, HAD POINTED OUT AND EXPLAINED TO ME THE INTENSITY OF FLAME, HEAT AND BURN PATTERN IN THE ENGINE AND STATED THAT THIS WAS CAUSED BY A MECHANICAL ENGINE MALFUNCTION. WHAT HAPPENED: I HAD JUST DRIVEN MY 2012 LEXUS RX350 A SHORT DISTANCE ... Read more
Fire
Incident date: Apr 15, 2020
THE CFEI (CERTIFIED FIRE & EXPLOSION INVESTIGATOR) FIRE LIEUTENANT/INVESTIGATOR WITH THE CITY OF FT. LAUDERDALE'S FIRE DEPT, WHO ALSO RESPONDED TO MY 911 CALL, HAD POINTED OUT AND EXPLAINED TO ME THE INTENSITY OF FLAME, HEAT AND BURN PATTERN IN THE ENGINE AND STATED THAT THIS WAS CAUSED BY A MECHANICAL ENGINE MALFUNCTION. WHAT HAPPENED: I HAD JUST DRIVEN MY 2012 LEXUS RX350 A SHORT DISTANCE ... Read more
Fire
Incident date: Jul 1, 2017
I PURCHASED THIS CAR NEW AND ABOUT 3 YEARS AGO THE AUTOMATIC DOOR LOCKS ON THIS VEHICLE STARTED TO FAIL - FIRST IT STARTED WITH FRONT PASSENGER DOOR AND NOW IN ADDITION TO FRONT PASSENGER DOOR, THE DRIVER DOOR AND THE REAR RIGHT DOOR AUTOMATIC LOCKS TO NOT ENGAGE WHEN I TRY TO LOCK/UNLOCK. I HAVE BEEN TOLD THAT I NEED TO REPLACE THESE AT A COST OF ~$1,000 FOR EACH DOOR AND THINK THIS IS UNFAIR SI... Read more
Incident date: Jul 3, 2020
I RECENTLY TOOK MY NEWLY BAUGHT 2008 LEXUS RX 350 IN AT A LEXUS DEALERSHIP FOR ROUTINE MAINTENANCE. I DIDN'T NOTICE AND STEERING ISSUES OR LEAKS BUT WAS TOLD I NEEDED A NEW RACK AND PINION. SINCE ITS LEXUS DEALERSHIP I RESPECT THEIR INSPECTION AND RECOMMENDATION...BUT LIKE MANY OTHERS...IT TURNS OUT THE RACK AND PINION ON THE RX 350 IS COMMON ( TOO COMMON ) AND I HAVE READ MANY PEOPLE WRITING A C... Read more
Incident date: Jun 26, 2020
AIR CONDITIONER RADIATOR FLUID SMELL, THEN STARTED LEAKING IN PASSENGER SIDE
Incident date: Jun 26, 2020
AIR CONDITIONER RADIATOR FLUID SMELL, THEN STARTED LEAKING IN PASSENGER SIDE
Incident date: Jul 3, 2020
CAR WAS PDI AND DELIVERED ON 06/14/20 WITH AN OPEN RECALL 20LA01 THAT WAS LIKELY TO BE A LIFE-THREATENING ISSUE. EVEN AFTER PDI WAS PERFORMED, THE BREAKS WERE DISFUNCTIONAL, SO HAD TO TAKE THE VEHICLE FOR SERVICE ON 06/19/20. LEXUS FOUND THAT ROTORS REQUIRED RESURFACING TO FIX THE BREAKS AND AT THE SAME TIME COMPLETED THE OPEN RECALL 20LA01. HOWEVER ON 07/03/20, THE CAR STALLED IN THE MIDDLE OF A ... Read more
Incident date: Jul 3, 2020
CAR WAS PDI AND DELIVERED ON 06/14/20 WITH AN OPEN RECALL 20LA01 THAT WAS LIKELY TO BE A LIFE-THREATENING ISSUE. EVEN AFTER PDI WAS PERFORMED, THE BREAKS WERE DISFUNCTIONAL, SO HAD TO TAKE THE VEHICLE FOR SERVICE ON 06/19/20. LEXUS FOUND THAT ROTORS REQUIRED RESURFACING TO FIX THE BREAKS AND AT THE SAME TIME COMPLETED THE OPEN RECALL 20LA01. HOWEVER ON 07/03/20, THE CAR STALLED IN THE MIDDLE OF A ... Read more
Incident date: Jul 3, 2020
CAR WAS PDI AND DELIVERED ON 06/14/20 WITH AN OPEN RECALL 20LA01 THAT WAS LIKELY TO BE A LIFE-THREATENING ISSUE. EVEN AFTER PDI WAS PERFORMED, THE BREAKS WERE DISFUNCTIONAL, SO HAD TO TAKE THE VEHICLE FOR SERVICE ON 06/19/20. LEXUS FOUND THAT ROTORS REQUIRED RESURFACING TO FIX THE BREAKS AND AT THE SAME TIME COMPLETED THE OPEN RECALL 20LA01. HOWEVER ON 07/03/20, THE CAR STALLED IN THE MIDDLE OF A ... Read more
Incident date: Jul 4, 2020
WHILE DRIVING, I'VE BEEN ENCOUNTERING HARD GEAR UPSHIFTS AND DOWNSHIFTS. I HAVE NOTIFIED MY LOCAL LEXUS DEALERSHIP AND THEY TOLD ME THAT IS NORMAL. THIS IS MY 3RD CAR I BOUGHT AND THE FIRST TIME I'VE ENCOUNTERED SUCH AN ISSUE. ISSUE USUALLY HAPPENS WHEN SPEEDS RANGE BETWEEN 50-70 MPH REGARDLESS OF WEATHER CONDITIONS. THIS IS A SAFETY CONCERN, GIVEN THAT THE CAR IS STILL PRETTY NEW.