Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Dec 1, 2019
TL* THE CONTACT OWNS A 2015 LEXUS LS460. THE CONTACT STATED THAT WHILE LIGHTLY TAPPING THE BRAKE PEDAL, THE BRAKES WOULD GRAB. THE CONTACT DESCRIBED THE BRAKES AS VERY GRABBY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER THOMPSON LEXUS LOCATED AT 2560 MARYLAND RD, WILLOW GROVE, PA 19090, WHO INDICATED THAT THE BRAKES OPERATED ACCORDING TO SPEC. AND NO MECHANICAL PROBLEM WAS FOUND. THE ENGINEER WAS NO... Read more
Incident date: Dec 24, 2019
HAVE DONE OIL CHANGES MYSELF AND ALWAYS OBSERVED OIL USAGE BETWEEN OIL CHANGES. SO FAR I HAVE BEEN BURNING OIL. EVERY 2,000 MILES, THE CAR NEEDS A QUART TOP-UP. IF FOLLOWING THE 10,000 MILE OIL CHANGE INTERVAL, THIS CAR WOULD REQUIRE 5 QUARTS TO AVOID A SEIZED OR BLOWN ENGINE.
Incident date: Jun 1, 2019
MY CAR HAS A MELTING DASH THAT LEAVES A STICKY RESIDUE ON MY WINDSHIELD AFFECTING MY ABILITY TO SEE THE ROAD. IT ALSO CAUSES A GLARE WHEN DRIVING IN THE EARLY MORNING OR AT NIGHT WITH STREET LIGHTS.
Incident date: Jun 1, 2019
MY CAR HAS A MELTING DASH THAT LEAVES A STICKY RESIDUE ON MY WINDSHIELD AFFECTING MY ABILITY TO SEE THE ROAD. IT ALSO CAUSES A GLARE WHEN DRIVING IN THE EARLY MORNING OR AT NIGHT WITH STREET LIGHTS.
Incident date: Jul 6, 2018
I PURCHASED MY VEHICLE 2018 AND WITHIN APPROX. A MONTH I WAS INVOLVED IN AN ACCIDENT ON THE FREEWAY WHERE MY VEHICLE STALLED WHICH RESULTED IN MAJOR DAMAGES TO MY CAR . I COULDN'T EXPLAIN WHAT HAPPENED BECAUSE I DIDN'T KNOW AT THE TIME. PRIOR TO THE ACCIDENT I SPOKE TO THE DEALERSHIP AND REPORTED THAT THE CHECK ENGINE LIGHT WOULDN'T TURN OFF AND HE STATED IT PROBABLY NEEDED TUNEUP . CAR FELT ROUG... Read more
Crash
2 injured
Incident date: Jul 6, 2018
I PURCHASED MY VEHICLE 2018 AND WITHIN APPROX. A MONTH I WAS INVOLVED IN AN ACCIDENT ON THE FREEWAY WHERE MY VEHICLE STALLED WHICH RESULTED IN MAJOR DAMAGES TO MY CAR . I COULDN'T EXPLAIN WHAT HAPPENED BECAUSE I DIDN'T KNOW AT THE TIME. PRIOR TO THE ACCIDENT I SPOKE TO THE DEALERSHIP AND REPORTED THAT THE CHECK ENGINE LIGHT WOULDN'T TURN OFF AND HE STATED IT PROBABLY NEEDED TUNEUP . CAR FELT ROUG... Read more
Crash
2 injured
Incident date: Jul 6, 2018
I PURCHASED MY VEHICLE 2018 AND WITHIN APPROX. A MONTH I WAS INVOLVED IN AN ACCIDENT ON THE FREEWAY WHERE MY VEHICLE STALLED WHICH RESULTED IN MAJOR DAMAGES TO MY CAR . I COULDN'T EXPLAIN WHAT HAPPENED BECAUSE I DIDN'T KNOW AT THE TIME. PRIOR TO THE ACCIDENT I SPOKE TO THE DEALERSHIP AND REPORTED THAT THE CHECK ENGINE LIGHT WOULDN'T TURN OFF AND HE STATED IT PROBABLY NEEDED TUNEUP . CAR FELT ROUG... Read more
Crash
2 injured
Incident date: Sep 13, 2020
I REPORTED THE SPEEDOMETER ISSUE TO LEXUS CHANTILLY, VA WHEN I DROVE ON HIGHWAY FROM VA TO IN, THE LEXUS SPEEDOMETER SHOWS 83, AND MY WAZE SHOWS 75. ITS 8 MPH DIFFERENCE. I ALSO HAVE NOTICED OF THE MPH DIFFERENCE BETWEEN 6 TO 8 MPH. LEXUS SAID, I REQUIRED TO PAY FOR THE REPAIR, WHEN THIS SPEEDOMETER IS DEFECTED BY LEXUS DESIGN. IT HAS DO NOTHING WITH PERSONAL WEAR, ETC. I DROVE OTHER HONDA P... Read more
Incident date: Sep 22, 2020
WHILE DRIVING, MY DASH LIGHTS WILL COME ON FOR NO REASON. ABS, BRAKE, VSC OFF, TIRE PRESSURE AND THE CAR STABILITY. WHEN TAKEN TO A LOCAL OREALLY STORE, NO CODES WERE DETECTED. ONCE I TURNED OFF THE CAR AT HOME AND RESTARTED, THE LIGHTS TURN OFF. THIS HAS HAPPENED TWICE WHILE DRIVING ON THE HIGHWAY.
Incident date: Sep 20, 2020
TL* THE CONTACT OWNS A 2018 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 52 MPH, THE ENGINE SUDDENLY SHUTOFF AND APPROXIMATELY 5 TO 10 SECONDS LATER, THE ENGINE SUDDENLY RESTARTED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER JOHNSON LEXUS LOCATED AT 5839 CAPITAL BLVD, RALEIGH, NC 27616, WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. INFORMATION DOWN LOADED FROM THE VEHICLE... Read more
Incident date: Sep 22, 2020
I PURCHASED A USED 2007 LEXUS RX350 FOR MY 16 YEAR OLD DAUGHTER. IT HAD A LITTLE OVER 100K MILES. EVERYTHING WORKED PERFECTLY, NO COMPLAINTS WHATSOEVER. UNTIL, MY SON BORROWED IT, AND WHILE HE WAS DRIVING IT, HE SAID IT QUIT. HE LOST ALL POWER STEERING, SO HE PULLED OVER. WE CALLED A TOW TRUCK TO TOW IT TO A MECHANIC. WHEN THE MECHANIC CALLED ME, HE SAID THE OIL COOLING LINE BUSTED, WHICH MA... Read more
Incident date: Feb 14, 2020
THE ENGINE WAS FOUND TO HAVE A LEAKING VALLEY PLATE AND CAM TOWER COVER WITH LITTLE OVER 82,000 MILES ON IT. AN ONLINE SEARCH INDICATES THAT THIS IS A COMMON PROBLEM SHARED ACROSS THE LEXUS (GX460) AND TOYOTA (TUNDRA) PLATFORMS WITH THIS ENGINE.
Incident date: Sep 1, 2020
FIRST STARTED WITH STEERING GETTING STUCK A BIT WHILE CHANGING LANES NOW THE ELECTRIC RACK AND PINION MAKES NOISE STEERING LEFT AND RIGHT WHILE PARKING IN AND OUT ALSO WHILE DRIVING.
Incident date: Jan 20, 2020
I VISITED MULTIPLE TIMES AT THE LEXUS DEALERSHIP FOR FIXING THE TICKING NOISE. WHEN I DROVE UNEVEN PAVEMENT, PRESS BREAK, AND ROUGH ROAD, IT PRODUCES METAL TICKING NOISE. THEY FIXED MY CAR 3 TIMES (UNDER WARRANTY) BUT I'M STILL HEARING THE SAME NOISE OVER AND OVER. 1ST TIME - THEY INSULATED THE REAR DOOR SPEAKER 2ND TIME - THEY CHANGED THE SEAT-BELT BUCKLE 3RD TIME - THEY CHANGED THE SEAT-BELT... Read more
Incident date: Jan 20, 2020
I VISITED MULTIPLE TIMES AT THE LEXUS DEALERSHIP FOR FIXING THE TICKING NOISE. WHEN I DROVE UNEVEN PAVEMENT, PRESS BREAK, AND ROUGH ROAD, IT PRODUCES METAL TICKING NOISE. THEY FIXED MY CAR 3 TIMES (UNDER WARRANTY) BUT I'M STILL HEARING THE SAME NOISE OVER AND OVER. 1ST TIME - THEY INSULATED THE REAR DOOR SPEAKER 2ND TIME - THEY CHANGED THE SEAT-BELT BUCKLE 3RD TIME - THEY CHANGED THE SEAT-BELT... Read more
Incident date: Aug 31, 2020
I HAVE A 2018 LEXUS NX 300H, THAT WE BOUGHT 2 YEARS AGO AND HAD BEEN BRINGING TO THE DEALERSHIP FOR MAINTENANCE. RECENTLY ON AUGUST 31ST, 2020 MY RIGHT PASSENGER MIRROR EXPLODED WITH WIRES HANGING OUT AND MIRROR POPPED OUT- LUCKILY I WAS A BLOCK AWAY FROM MY HOUSE RUNNING ABOUT 5MPH, OR MY MIRROR WOULD HAVE FLOWN IN THE FREEWAY AND MAY HAVE CAUSE AN ACCIDENT. BROUGHT TO THE DEALERSHIP BUT THEY SA... Read more
Incident date: Jan 1, 2019
TL* THE CONTACT OWNS A 2013 LEXUS RX450H. THE CONTACT STATED WHILE THE BRAKE PEDAL WAS APPLIED, THE BRAKES LOCKED UP AND BECAME DIFFICULT TO STOP THE VEHICLE. THE BRAKE SYSTEM WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO KEYES LEXUS (5905 VAN NUYS BLVD, VAN NUYS, CA 91401, (818) 538-2990) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED.... Read more
Incident date: Sep 14, 2020
THE ISSUE THAT I AM HAVING WITH MY 2007 LEXUS ES 350 IS WHILE IM IN MOTION ON A HIGHWAY OR STREET BOTH OF MY HEADLIGHTS WILL SHUT OFF. I HAVE TO MANUALLY TURN THE HEADLIGHT SWITCH OFF THEN ON AGAIN AND THATS WHEN THEY WILL COME BACK ON, IT HAPPENS SEVERAL TIMES WHILE DRIVING. SOMETIMES THE LEFT HEADLIGHT WILL TURN OFF AND THE RIGHT STAYS ON AND VICE VERSA FOR THE RIGHT OR BOTH. I CONTACTED THE DEA... Read more
Incident date: Sep 1, 2018
THE DASH ABOVE THE PASSENGER AIR BAG STARTED CRACKING AND A THICK, STICKY SUBSTANCE CONTINUES TO SEEP OUT. THE VEHICLE IS KEPT IN A GARAGE AND THE ONLY PLACE THE DASH IS CRACKING IS DIRECTLY ABOVE THE AIRBAG.
Incident date: Apr 4, 2020
I HAD BEEN HAVING MY 2 FRONT DOOR LOCKS WORKING PROPERLY ON AND OFF. JUST RECENTLY BOTH DOORS WILL NOT LOCK OR UNLOCK USING BUTTONS INSIDE OR ON THE KEY FOB. IT SEEMS TO BE A HUGE PROBLEM WITH TOYOTA AND LEXUS.
Incident date: Aug 10, 2018
THE DASH AND SIDE PANELS GET EXTREMELY STICKY AND. HAVE AN ODOR THAT AFFECTS VISION WHILE DRIVING NOT TO MENTION THE GLARE FROM THE DASH. TOYOTA AND LEXUS ARE AWARE OF THE PROBLEM AS THERE WAS A CLASS ACTION LAWSUIT AGAINST THEM THAT WAS DISMISSED ONCE THEY AGREED TO TAKE CARE OF THE PROBLEM. THEY FAILED TO FOLLOW THRU LEAVING APPROXIMATELY 3.5 MILLION VEHICLES WITH THE PROBLEM. I HAVE SPOKEN ... Read more
Incident date: Jan 8, 2020
THE CAR HAS EXTREMELY HIGH OIL CONSUMPTION. THE CYLINDER WALLS HAVE APPARENTLY PREMATURELY WORN DOWN DESPITE TIMELY OIL CHANGES AND MAINTENANCE. I AM HAVING TO PUT 2 QUARTS OF OIL FOR EVERY 1,000 MILES AT THIS POINT.
Incident date: Jan 8, 2020
THE CAR HAS EXTREMELY HIGH OIL CONSUMPTION. THE CYLINDER WALLS HAVE APPARENTLY PREMATURELY WORN DOWN DESPITE TIMELY OIL CHANGES AND MAINTENANCE. I AM HAVING TO PUT 2 QUARTS OF OIL FOR EVERY 1,000 MILES AT THIS POINT.
Incident date: Dec 8, 2019
I AM THE ORIGINAL OWNER OF THE CAR AND AFTER 18,000 MILES, THERE IS SUSPENSION NOISE COMING FROM THE REAR PASSENGER SIDE. A LOUD THUMP CAN BE HEARD WHEN DRIVING OVER SPEED BUMPS, SMALL POTHOLES, OR UNEVEN ROADS AT MODERATE SPEEDS. DRIVING OVER THE ELEMENTS AT HIGHER SPEEDS, YOU CAN FEEL THE IMPACT THAT'S CAUSING THE THUMP. NO NOISE FROM SUSPENSION WHEN DRIVING THROUGH IT AT LOW SPEEDS WHEN DRIVING... Read more
Incident date: Jun 1, 2020
VEHICLE JUST TURNED OVER 100,000 MILES. 6-2020 UPON A MORNING START, THE VEHICLE HAD TROUBLE STARTING UP ALMOST AS IF IT HAD FUEL STARVATION. I CRANKED THE VEHICLE UP A FEW MORE TIMES IT WAS OK IT TURNED ON. UPON DRIVING THE VEHICLE HAD EXTREMELY UNRELIABLE ACCELERATION , VERY HAD SPUTTERING FROM AND TO STOP LIGHTS THIS WAS FROM MY COMMUTE TO WORK. THE VEHICLE HAD BECOME UNPREDICTABLE, SOME DAYS I... Read more
Incident date: Jun 1, 2020
VEHICLE JUST TURNED OVER 100,000 MILES. 6-2020 UPON A MORNING START, THE VEHICLE HAD TROUBLE STARTING UP ALMOST AS IF IT HAD FUEL STARVATION. I CRANKED THE VEHICLE UP A FEW MORE TIMES IT WAS OK IT TURNED ON. UPON DRIVING THE VEHICLE HAD EXTREMELY UNRELIABLE ACCELERATION , VERY HAD SPUTTERING FROM AND TO STOP LIGHTS THIS WAS FROM MY COMMUTE TO WORK. THE VEHICLE HAD BECOME UNPREDICTABLE, SOME DAYS I... Read more
Incident date: Jun 1, 2020
VEHICLE JUST TURNED OVER 100,000 MILES. 6-2020 UPON A MORNING START, THE VEHICLE HAD TROUBLE STARTING UP ALMOST AS IF IT HAD FUEL STARVATION. I CRANKED THE VEHICLE UP A FEW MORE TIMES IT WAS OK IT TURNED ON. UPON DRIVING THE VEHICLE HAD EXTREMELY UNRELIABLE ACCELERATION , VERY HAD SPUTTERING FROM AND TO STOP LIGHTS THIS WAS FROM MY COMMUTE TO WORK. THE VEHICLE HAD BECOME UNPREDICTABLE, SOME DAYS I... Read more
Incident date: Aug 11, 2020
I AM THE SECOND OWNER OF THIS LEXUS HS250 PURCHASED 7/2020 IT HAD A RECALLED HYBRID TRANSAXLE REPLACED 7/2018, BY THE PREVIOUS OWNER. HOWEVER ON 8/11/2020 UPON STARTING THE CAR AND DRIVING JUST 4000 THE HYBRID BATTERY FAILED AND NEEDS TO BE REPLACED. I HAVE READ THAT THE PREVIOUS RECALL IS TO BLAME FOR THE HYBRID BATTERY FAILING PREMATURELY AND SHORT CIRCUITING THIS BATTERY REPLACEMENT SHOULD AL... Read more
Incident date: Aug 11, 2020
I AM THE SECOND OWNER OF THIS LEXUS HS250 PURCHASED 7/2020 IT HAD A RECALLED HYBRID TRANSAXLE REPLACED 7/2018, BY THE PREVIOUS OWNER. HOWEVER ON 8/11/2020 UPON STARTING THE CAR AND DRIVING JUST 4000 THE HYBRID BATTERY FAILED AND NEEDS TO BE REPLACED. I HAVE READ THAT THE PREVIOUS RECALL IS TO BLAME FOR THE HYBRID BATTERY FAILING PREMATURELY AND SHORT CIRCUITING THIS BATTERY REPLACEMENT SHOULD AL... Read more
Incident date: Sep 9, 2020
TWO YEARS AGO I NOTICED MY DASHBOARD GETTING STICKY , AND NOW IT'S GETTING WORSE AND WORSE,BECAUSE WHEN THE SUN OR SHINE I CAN SEE WITH THE GLER..
Incident date: Sep 9, 2020
TWO YEARS AGO I NOTICED MY DASHBOARD GETTING STICKY , AND NOW IT'S GETTING WORSE AND WORSE,BECAUSE WHEN THE SUN OR SHINE I CAN SEE WITH THE GLER..
Incident date: Sep 5, 2020
TURNING STEERING WHEEL CAUSING DASH CUTOFF. SEATS AREN'T RESETTING TO ORIGINAL POSITION. BACK HATCH WILL NOT LIFT DEPENDING ON POSITION OF STEERING COLUMN
Incident date: Sep 5, 2020
TURNING STEERING WHEEL CAUSING DASH CUTOFF. SEATS AREN'T RESETTING TO ORIGINAL POSITION. BACK HATCH WILL NOT LIFT DEPENDING ON POSITION OF STEERING COLUMN
Incident date: Sep 5, 2020
TURNING STEERING WHEEL CAUSING DASH CUTOFF. SEATS AREN'T RESETTING TO ORIGINAL POSITION. BACK HATCH WILL NOT LIFT DEPENDING ON POSITION OF STEERING COLUMN
Incident date: Sep 6, 2020
9/5/2016. VEHICLE BEGAN TO SLOW DOWN DESPITE PRESSING ACCELERATOR. RPMS WOULD NOT GO ABOVE 1200 RPM. MESSAGE DISPLAYED "REDUCED ENGINE POWER. VISIT YOUR DEALER" CONTINUED TO DRIVE A SLOW SPEED TO NEARBY DESTINATION. MORE MESSAGES APPEARED, TRACTION CONTROL DISABLED FOLLOWED BY 4WD SYSTEM MALFUNCTION, 2WD MODE. PARKED VEHICLE OVERNIGHT. 4WD SYSTEM MALFUNCTION MESSAGE WAS THE ONLY ONE REMAINING. ENG... Read more
Incident date: Sep 7, 2020
SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY, RAINING GLASS ON THE DRIVER, WHO SUSTAINED MINOR CUTS.
1 injured
Incident date: Aug 1, 2016
DASHBOARD IS DETERIORATING OMITTING GASES, AND CAUSING GLARE ON INTERIOR WINDSHIELD. EXTREMELY UNSAFE TO DRIVE ESPECIALLY IF RAINING.
Incident date: Jul 15, 2020
BRAKE BOOSTER PUMP WENT OTHER VINS SAME MAKE MODEL AND YEAR WERE RECALLED FOR THIS BUT NOT MY VIN 4K JOB
Incident date: Sep 1, 2020
VEHICLE VIBRATES WHEN BRAKING, BRAKE PEDAL PULSATES AS WELL WHEN BRAKING, SUCH DECREASING THE ABILITY FOR VEHICLE TO STOP APPROPRIATELY. EVERY 6,000 MILES ROTORS WARP BADLY AND NEED TO BE CHANGED WITH NORMAL DRIVING HABITS. LEXUS MUST RECALL THESE DEFECTIVE ROTORS AS THEY COULD AFFECT THE ABILITY FOR THE VEHICLE TO STOP
Incident date: Sep 2, 2020
FORWARD COLLISION WARNING SYSTEM HAS FAILED AND IS INOPERABLE. THERE IS A RECALL OUT THERE, HOWEVER MY VIN# ISN'T ON THE LIST. LEXUS WILL NOT FIX IT.
Incident date: Jul 5, 2020
AS I WAS DRIVING THE CAR STARTED TO SPEED UP UNCONTROLLABLY AND WOULD NOT SLOW DOWN EVEN WITH THE BRAKES APPLIED. I HAD TO PUT IT INTO NEUTRAL TO APPLY THE BRAKES BUT WE WENT FROM 45 - 85MPH IN A MATTER OF SECONDS WHILE DRIVING IN 45MPH ZONE IN THE INNER CITY. WHEN I TURNED THE CAR BACK ON WHILE IN PARK THE ACCELERATOR WAS STILL STUCK UP TO 100MPH + SO IT WAS NOT DRIVABLE. WE FOUND OUT LATER FROM ... Read more
Incident date: Mar 14, 2020
I PURCHASED A 2006 GX470 LEXUS SUV BECAUSE OF SAFETY RATINGS. WITHIN A FEW MONTHS THE PAINT PEELS OFF EVERYWHERE. IT STARTED ON THE TOP THEN ON THE OUTSIDE WINDOW SEALS NOT THE HOOD PAINT IS PEELING AWAY. I WAS TOLD IT WAS A SHOTTY PAINT JOB BY THE MANUFACTURER. WHY ARE THEY NOT RECALLING THESE VEHICLES AND FIXING THE PAINT PEELING? I CAN NOT GET EXTENDED WARRANTY TO COVER THE PAINT. MANY OTHER O... Read more
Incident date: Jul 28, 2020
THE OIL COOLER PIPE BROKE ON MY 2011 LEXUS RX450H STARVING THE ENGINE OF OIL AS I WAS DRIVING HOME FROM WORK. THE PART IS CURRENTLY UNDER WARRANTY ENHANCEMENT BY LEXUS AND IS A KNOWN PROBLEM ON MY MODEL YEAR OF VEHICLE. THE MALFUNCTION IS PARTICULARLY INSIDIOUS AS OIL ONLY LEAKS WHEN THE ENGINE IS RUNNING, HOWEVER WITH A HYBRID WHEN THE VEHICLE STOPS THE ENGINE STOPS AND SO DOES THE LEAK AT LEAS... Read more
Incident date: Jun 2, 2020
THE VEHICLE HAD THE FRONT AIRBAGS REPLACED UNDER A NATIONAL RECALL. AFTER HAVING THE RECALL DONE, I RECEIVED, BY USPS MAIL, A "CUSTOMER SUPPORT PROGRAM NOTIFICATION - ZLJ" SENT TO ME FROM THE MANUFACTURER DESCRIBING AN EXTENDED WARRANTY, AS ISSUES HAVE OCCURRED WITH THE NEW DRIVERS SIDE KNEE AIRBAG INFLATOR TRIGGERING THE SRS LIGHT TO COME ON AFTER THE WORK WAS DONE BASED ON FAULTY CRIMPING. TH... Read more
Incident date: Jan 1, 2019
2007 LEXUS GX470 PEELING BLIZZARD PEARL (070) PAINT COLOR ACROSS ENTIRE VEHICLE (ROOF, SIDES, HOOD, DOORS, ETC..). LEXUS HAS ACKNOWLEDGED THIS ISSUE IS PRESENT IN 2008-2009 GX470S, BUT OUR 2007 IS NOT COVERED FOR REPAIR EVEN THOUGH IT SUFFERS THE SAME ISSUE. WE HAVE HAD ESTIMATES FROM LEXUS BODY SHOP (LOCAL HOUSTON DEALERSHIP) FOR ~$10,000+ TO REPAIR.
Incident date: Aug 31, 2020
WHILE DRIVING ON A FREEWAY OFFRAMP ALONE ABOUT 10 PM MONDAY AUGUST 31 OUR SUNROOF SUDDENLY EXPLODED OUTWARD. THERE WAS A BOOM IN THE CAR, THAT SEEMED LIKE A TENSION RELEASE IN THE FRONT LEFT (DRIVER SIDE) OF THE VEHICLE. WE DID NOT IMMEDIATELY KNOW WHAT HAPPENED BUT WHEN WE STOPPED AT HOME REALIZED THE SUNROOF HAD BROKEN OUTWARD, GLASS SPILLED DOWN INTO THE VEHICLE WHEN I OPENED THE SUNROOF COVE... Read more
Incident date: Aug 31, 2020
I WAS DRIVING DOWN THE HIGHWAY HAVING JUST PICKED PICKED UP THIIS CAR I JUST BOUGHT FROM THE DEALERSHIP WHEN SUDDENLY I HEARD A LOUD EXPOLOSION UP ABOVE AND NOTICED MY SUNROOF EXPLODED SENDING PIECES OF GLASS INTO MY CAR. I WAS SCRATCHED AND HAD TO GET HOME 1/2 HOUR AWAY. DEALERSHIP WAS FAR. THE DEALERSHHIP SAID TO CALL THE INSURANCE. I THINK IT COULD BET THE WAY THE SUNROOF WAS PUT IN BUT NOT SUR... Read more
Incident date: Aug 3, 2020
DURING THE MONTH OF AUGUST, 2020, ON 2 SEPARATE OCCASIONS WHILE THE CAR WAS IN GEAR (REVERSE OR DRIVE), WHEN PUTTING MY FOOT ON THE ACCELERATOR, THE CAR WOULD NOT "GO". IT WAS AS IF THE CAR WAS IN NEUTRAL BUT IT WAS NOT. THE FIRST TIME I WAS TURNING AROUND IN A NEIGHBOR'S DRIVEWAY AND WHEN I PUT THE CAR IN REVERSE TO BACK OUT AND PUT MY FOOT ON THE ACCELERATOR, IT REVVED LIKE I WAS IN NEUTRAL BU... Read more
Incident date: Aug 21, 2020
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT'S WIFE STATED THAT UPON ACCELERATING THE VEHICLE AFTER EXITING A ROUNDABOUT, DUST BEGAN TO EMIT FROM THE EXHAUST PIPE. THE CONTACT'S WIFE DROVE TO A GAS STATION AND DISCOVERED THAT THE ENGINE OIL WAS EMPTY. THE CONTACT THEN REFILLED THE OIL BUT BY THE NEXT DAY, THE OIL HAD COMPLETELY LEAKED OUT OF THE VEHICLE. DUE TO THE FAILURE, THE CONTACT HAD... Read more
Incident date: Mar 1, 2020
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE ABS SENSOR LIGHT ILLUMINATED AND THE STOPPING DISTANCE WAS EXTENDED WHILE DEPRESSING THE BRAKE PEDAL. ADDITIONALLY, THE TRACTION CONTROL LIGHT WAS ALSO ILLUMINATED AND THE SPEED WAS REDUCED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SOUTH BAY LEXUS LOCATED AT 24777 CRENSHAW BLVD, TORRANCE, CA 90505, ... Read more