Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Nov 13, 2020
I WAS DRIVING ON THE HIGHWAY AND SUDDENLY MY VEHICLE'S ENGINE LIGHT CAME ON AND THE PANEL SHOWS A REDUCE ENGINE POWER MESSAGE. I TRIED TO ACCELERATE MY VEHICLE BUT IT DIDN'T WANT TO GO OVER 20 MPH, THAN IT BEGAN STALLING UNTIL IT SHUT OFF. I TRIED TO RESTART IT BUT IT KEPT DOING THE SAME THING. FINALLY I DECIDED TO WAIT LIKE 15 MINUTES AND TRIED AGAIN UNTIL IT FINALLY WORKED. THIS HAS HAPPENED TO... Read more
Incident date: Sep 26, 2020
STEERING COLUMN RATTLE NOISE ON VIBRATION WHILE DRIVING ON UNEVEN SURFACES (LIKE PATCHED UP OR REPAIRED ROADS, ROADS WITH GRAVEL ON IT) OR TURNING. THIS ISSUE WAS LISTED IN THE L-SB-0026-11 BUT IT IS EXPIRED NOW. THE STABILITY MAY BE AFFECTED AS YOU DRIVE OVER BUMP EVEN ON LOW SPEED. THIS ISSUE AFFECTED A LOT OF CARS AND LEXUS WAS REPLACING THIS PART AS MENTIONED IN THE BULLETIN. I ACQUIRED THIS C... Read more
Incident date: Sep 26, 2020
STEERING COLUMN RATTLE NOISE ON VIBRATION WHILE DRIVING ON UNEVEN SURFACES (LIKE PATCHED UP OR REPAIRED ROADS, ROADS WITH GRAVEL ON IT) OR TURNING. THIS ISSUE WAS LISTED IN THE L-SB-0026-11 BUT IT IS EXPIRED NOW. THE STABILITY MAY BE AFFECTED AS YOU DRIVE OVER BUMP EVEN ON LOW SPEED. THIS ISSUE AFFECTED A LOT OF CARS AND LEXUS WAS REPLACING THIS PART AS MENTIONED IN THE BULLETIN. I ACQUIRED THIS C... Read more
Incident date: May 1, 2020
CAR DIES AFTER DRIVING FOR A BIT. WE'VE SPENT OVER $3K FIXING FUEL PUMP, BATTERIES, AND OTHERS. FROM WHAT I'M READING IT SOUNDS LIKE MY CAR SHOULD BE ON THE INVERTER RECALL LIST, BUT IT'S NOT.
Incident date: May 1, 2020
CAR DIES AFTER DRIVING FOR A BIT. WE'VE SPENT OVER $3K FIXING FUEL PUMP, BATTERIES, AND OTHERS. FROM WHAT I'M READING IT SOUNDS LIKE MY CAR SHOULD BE ON THE INVERTER RECALL LIST, BUT IT'S NOT.
Incident date: Jan 13, 2020
A RECALL WAS ANNOUNCED JANUARY 13, 2020, MANUFACTURER RECALL NUMBER20LB01 NHTSA RECALL NUMBER20V012, AND THE RECALL STATUS SAYS: RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. SUMMARY THE SUBJECT VEHICLES ARE EQUIPPED WITH A LOW-PRESSURE FUEL PUMP WHICH MAY STOP OPERATING. IF THIS WERE TO OCCUR, WARNING LIGHTS AND MESSAGES MAY BE DISPLAYED ON THE INSTRUMENT PANEL, AND THE ENGINE MAY RUN ROUGH. TH... Read more
Incident date: Jan 2, 2019
MY DASH IS CRACKED AND FALLING APART. I WAS TOLD THERE WAS A RECALL ON THEM BUT I NEVER RECEIVED IT. WHEN I ASKED THE DEALERSHIP ABOUT IT, THEY TOLD ME THAT IT WAS PAST THE ALLOTTED TIME FRAME TO GET IT FIXED OR REPLACED. I PARK IN THE GARAGE AT HOME AND AT WORK.
Incident date: Sep 16, 2020
WHEN DRIVING MY 2016 LS460 THAT ONLY HAS 48K MILES, GOING ON TO 2ND OR 3RD GEAR IT LAGS, I BELIEVE IT'S THE FUEL PUMP. IT CAN CAUSE A ACCIDENT..
Incident date: Sep 16, 2020
WHEN DRIVING MY 2016 LS460 THAT ONLY HAS 48K MILES, GOING ON TO 2ND OR 3RD GEAR IT LAGS, I BELIEVE IT'S THE FUEL PUMP. IT CAN CAUSE A ACCIDENT..
Incident date: Nov 10, 2020
SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING ON HIGHWAY ROUTE 101 IN NEW HAMPSHIRE NEAR EPPING. THE SUNROOF AND CAR WINDOWS WERE CLOSED AT THE TIME. THERE WAS VERY LITTLE TRAFFIC ON THE ROAD AND THE CAR WAS NOT NEAR AN UNDERPASS. THE GLASS FROM THE SUNROOF SHATTERED ALL OVER THE INTERIOR OF THE CAR WITH THE MAJORITY ENDING UP IN THE BACK SEAT. FORTUNATELY, NO PASSENGERS WERE IN THE BACK SEA... Read more
Incident date: Nov 11, 2020
CONTACTED BY LEXUS ABOUT A 2016 LEXUS GX 460 I PURCHASED IN FEBURARY 2020 FROM A LOCAL DEALERSHIP SISTER STORE. LEXUS INFORMED ME THAT THE VEHICLE HAD AN AIR BAG RECALL IF NOT FIXED ACCORDING TO LITERATURE COULD CAUSE SERIOUS HARM OR DEATH. I WAS OPEN TO GET THE VEHICLE FIXED AND STATED I HAD A TOYOTA DEALERSHIP WITHIN 2 MILES OF MY HOME. LEXUS SAID BECAUSE THIS WAS AS SAFETY ISSUE MY LOCAL T... Read more
Incident date: Jan 16, 2020
I HAVE TO ADD 4-5 QUARTS IN BETWEEN OIL CHANGES. MY ENGINE CONSUMES SO MUCH OIL AND I BELIEVE IT'S CONSTANTLY BURNING. ALSO WHEN I BREAK IT MAKES A LOUD ELECTRIC BRAKING NOISE. IT'S THE HYBRID BREAKING SYSTEM AND IT'S REALLY LOUD.
Incident date: Jan 16, 2020
I HAVE TO ADD 4-5 QUARTS IN BETWEEN OIL CHANGES. MY ENGINE CONSUMES SO MUCH OIL AND I BELIEVE IT'S CONSTANTLY BURNING. ALSO WHEN I BREAK IT MAKES A LOUD ELECTRIC BRAKING NOISE. IT'S THE HYBRID BREAKING SYSTEM AND IT'S REALLY LOUD.
Incident date: Nov 2, 2020
I WAS DRIVING ON FREEWAY 5 SOUTH, IN A CARPOOL LANE, ALL OF SUDDEN ANOTHER CAR SLAMMED TO MY REAR DOOR ON THE RIGHT SIDE, CAUSED MY CAR TO SPIN OUT OF CONTROL, WENT ACCROSS THE FREEWAY AND SLAMMED TO THE LEFT REAR WHEELS OF THE INCOMING 18 WHEELERS BIG RIG, BUT NONE OF THE AIRBAGS INSIDE THE BRAND NEW 2020 LEXUS ES 350 DEPLOYED TO PROTECT ACCUPANTS.
Crash
2 injured
Incident date: Jul 25, 2020
ON A RECENT 2500 MILE TRIP ON 3 SEPARATE OCCASIONS WHILE ON INTERSTATE HIWAYS AND PASSING A VEHICLE THE EMERGENCY BRAKING SYSTEM ENGAGED AUTOMATICALLY WITH WARNING LIGHTS AND BUZZERS GOING OFF. THIS OCCURRED WITH NO OTHER VEHICLES ANYWHERE AROUND FOR A QUARTER MILE OR MORE. ON ONE OCCASION IT OCCURRED WHILE DRIVING IN THE RIGHT LANE AND WITH NO VEHICLES IN SIGHT. LEXUS SPECIAL TECH INSPECTED T... Read more
Incident date: Jul 25, 2020
ON A RECENT 2500 MILE TRIP ON 3 SEPARATE OCCASIONS WHILE ON INTERSTATE HIWAYS AND PASSING A VEHICLE THE EMERGENCY BRAKING SYSTEM ENGAGED AUTOMATICALLY WITH WARNING LIGHTS AND BUZZERS GOING OFF. THIS OCCURRED WITH NO OTHER VEHICLES ANYWHERE AROUND FOR A QUARTER MILE OR MORE. ON ONE OCCASION IT OCCURRED WHILE DRIVING IN THE RIGHT LANE AND WITH NO VEHICLES IN SIGHT. LEXUS SPECIAL TECH INSPECTED T... Read more
Incident date: Jul 25, 2020
ON A RECENT 2500 MILE TRIP ON 3 SEPARATE OCCASIONS WHILE ON INTERSTATE HIWAYS AND PASSING A VEHICLE THE EMERGENCY BRAKING SYSTEM ENGAGED AUTOMATICALLY WITH WARNING LIGHTS AND BUZZERS GOING OFF. THIS OCCURRED WITH NO OTHER VEHICLES ANYWHERE AROUND FOR A QUARTER MILE OR MORE. ON ONE OCCASION IT OCCURRED WHILE DRIVING IN THE RIGHT LANE AND WITH NO VEHICLES IN SIGHT. LEXUS SPECIAL TECH INSPECTED T... Read more
Incident date: Sep 23, 2020
THE VEHICLE WAS STALLING AND SPUTTERING AFTER DRIVING LESS THAN 0.1 MILE ON A CITY STREET. AFTER CONTACTING THE LEXUS DEALERSHIP REGARDING THE ISSUE, WE HAD THE VEHICLE TOWED INTO THE LEXUS DEALERSHIP. AFTER RUNNING A DIAGNOSTIC CHECK, THEY DETERMINED THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE HAS 51,701 MILES ON IT. THE TOWING CHARGE WAS $101, AND THE REPAIRS WERE $808.96. APPROXIMATELY ... Read more
Incident date: Oct 30, 2020
MY CAR BLEW UP. THE ENGINE CAUGHT FIRE AS I WAS DRIVING ON THE HIGHWAY. MILE MARKER 372 I95S. I SAW SMOKE COMING OUT OF THE ENGINE AND THEN FIRE STARTED SO I PULLED OVER ON THE LEFT SHOULDER AND THE FIRE BURST INTO FULL FLAMES
Fire
Incident date: Oct 30, 2020
MY CAR BLEW UP. THE ENGINE CAUGHT FIRE AS I WAS DRIVING ON THE HIGHWAY. MILE MARKER 372 I95S. I SAW SMOKE COMING OUT OF THE ENGINE AND THEN FIRE STARTED SO I PULLED OVER ON THE LEFT SHOULDER AND THE FIRE BURST INTO FULL FLAMES
Fire
Incident date: Nov 8, 2020
ACCORDING TO THE NHTSA ONLINE DATABASE, MY VEHICLE HAS BEEN ON RECALL SINCE JANUARY 13, 2020. I WAS NOT INFORMED OF THIS RECALL, AND ONLY FOUND OUT WHEN I TOOK MY VEHICLE IN FOR MAINTENANCE ON NOVEMBER 3, 2020 (ALMOST ONE YEAR AFTER RECALL WAS ISSUED). I WAS INFORMED OF THE RECALL AT THE LEXUS DEALERSHIP ON THIS DAY, BUT WAS INFORMED THAT THERE WERE NO PARTS AVAILABLE TO REPAIR THE RECALL. WHEN I ... Read more
Incident date: Nov 6, 2020
MY 2011 LEXUS RX 350 HAS A FRONT TIMING COVER LEAK. TO FIX THE FRONT TIMING COVER LEAK, THE DEALERSHIP HAS AN ESTIMATED PRICE OF $4,000.00. IN ORDER TO REPLACE A GASKET ON THE TIMING COVER, MANY ACCESSORIES AND PARTS NEEDS TO BE REMOVED. I THINK IT IS A SAFETY ISSUE IF THE ENGINE IS LOSING OIL AND IT STOPS RUNNING. I ALSO BELIEVE THAT IT IS A POOR ENGINEERING DESIGN, OR A MANUFACTURER ERROR. ... Read more
Incident date: Sep 13, 2020
WHILE TRAVELING NORTH ON INTERSTATE 95 IN THE MIDDLE LANE AT APPROXIMATELY 60MPH AFTER SWITCHING INTO LEFT LANE SAW BRAKE LIGHTS AHEAD AND STEPPED ON BRAKE PEDAL. HEARD SLIGHT POP SOUND, BRAKE PEDAL WENT IMMEDIATELY TO THE FLOOR. CAR DID NOT STOP OR SLOW DOWN. SWERVED TO LEFT TO AVOID DIRECTLY HITTING CAR IN FRONT OF ME BUT HIT JERSEY WALL AND THE CAR. MY CAR KEPT GOING ANOTHER COUPLE HUNDRED YAR... Read more
Crash
1 injured
Incident date: Jun 3, 2020
MY 2007 LEXUS IS350 THATS UNDER 100K MILES HAS THE STICKY DASHBOARD AND DOOR PANELS PROBLEM AND THE GLARE FROM THE SUN REFLECTS OFF THE DASHBOARD AND INTO THE WINDSHIELD WHICH IS CAUSING ME A HARD TIME SEEING. I EVEN BOUGHT A DASH COVER MAT FOR MY CAR BUT IT JUST FALLS OF BECAUSE NONE OF THE TAPE WOULD STICK TO THE DASHBOARD. ALSO ON TOP OF THE DASHBOARD BY THE WINDSHIELD, IT STARTED WARPING/ LITT... Read more
Incident date: Nov 3, 2020
LEXUS ISSUED A TECH BULLETIN IN 2011 STATING THAT THERE WAS A SAFETY ISSUE WITH THE DASHBOARDS MELTING AND THE GLARE FROM THE SUN WAS BLINDING DRIVERS. TOLD DEALERS TO REPLACE THEM WHEN ASKED. EXTENDED THE CAMPAIGN THRU 5/2017, BUT DID NOT INFORM CUSTOMERS. CAMPAIGN EXPIRED WITH A LOT OF DEFECTIVE AND DANGEROUS DASHBOARDS STILL OUT THERE. THE SMELL IS ALSO MAKING PEOPLE SICK. LEXUS WILL NOT ... Read more
Incident date: Nov 3, 2020
LEXUS ISSUED A TECH BULLETIN IN 2011 STATING THAT THERE WAS A SAFETY ISSUE WITH THE DASHBOARDS MELTING AND THE GLARE FROM THE SUN WAS BLINDING DRIVERS. TOLD DEALERS TO REPLACE THEM WHEN ASKED. EXTENDED THE CAMPAIGN THRU 5/2017, BUT DID NOT INFORM CUSTOMERS. CAMPAIGN EXPIRED WITH A LOT OF DEFECTIVE AND DANGEROUS DASHBOARDS STILL OUT THERE. THE SMELL IS ALSO MAKING PEOPLE SICK. LEXUS WILL NOT ... Read more
Incident date: Nov 2, 2020
SAFETY CONNECT SYSTEM THAT REACHES OUT FOR HELP AUTOMATICALLY IN THE EVENT OF AN ACCIDENT WILL BE DISCONTINUED BY MOST TELEPHONE SERVICE PROVIDERS IN LATE OCTOBER 2022. AS A RESULT LEXUS WILL STOP SUPPORTING SAFETY CONNECT AND WILL NOT OFFER AN UPGRADE TO 5G SERVICE FOR A FEE. I THEREFORE HAVE A 30,000 VEHICLE THAT IS OTHERWISE PERFECT THAT I WILL HAVE TO REPLACE IF I WANT TO MAINTAIN THIS SAFETY ... Read more
Incident date: Oct 25, 2020
THE POWER STEERING STOPPED WORKING WHEN THE PARKED CAR WAS STARTED. WHEN WE TRIED TO DRIVE IT, IT WAS EXTREMELY HARD TO STEER.
Incident date: Nov 2, 2020
BOUGHT A USED 2010 LEXUS RX 450H 3.5L WITH 130,000 MILES. AT APPROXIMATELY 132,000 MILES WHILE DRIVING ON THE HIGHWAY, OIL COOLER LINE SUDDENLY EXPLODED WITHOUT WARNING AND VEHICLE LOST ALL OF ITS OIL, FULL SYNTHETIC, WITHIN SECONDS. OIL SPLATTERED ALL OVER ENTIRE UNDERBODY. VEHICLE COMPLETELY UN-DRIVABLE AND HAD TO BE TOWED. NO PRE WARNING FROM OIL LIGHT OR ANY OTHER INDICATION OTHER THAN LOUD BA... Read more
Incident date: Nov 2, 2020
BOUGHT A USED 2010 LEXUS RX 450H 3.5L WITH 130,000 MILES. AT APPROXIMATELY 132,000 MILES WHILE DRIVING ON THE HIGHWAY, OIL COOLER LINE SUDDENLY EXPLODED WITHOUT WARNING AND VEHICLE LOST ALL OF ITS OIL, FULL SYNTHETIC, WITHIN SECONDS. OIL SPLATTERED ALL OVER ENTIRE UNDERBODY. VEHICLE COMPLETELY UN-DRIVABLE AND HAD TO BE TOWED. NO PRE WARNING FROM OIL LIGHT OR ANY OTHER INDICATION OTHER THAN LOUD BA... Read more
Incident date: Oct 13, 2020
TOOK MY CAR TO TOYOTA DEALERSHIP. THEY SAID MY CAR IS BURNING OIL. I HAVE NOTICED MY OIL DOES BURN UP QUICKLY, SMELLS LIKE GAS UPON THE DIPSTICK, I HAVE SEEN NO OIL LEAKS. THE DEALERSHIP SAID THEY HAVE SEEN THIS SAME ISSUE WITH OTHER SIMILAR MODELS LIKE IN THE PRIUS. MY CAR ONLY HAS 82,000 MILES. I BABY THIS CAR AND TAKE FOR ALL THE APPROPRIATE MAINTENANCE. THIS IS VERY UPSETTING.
Incident date: Oct 30, 2020
THERE IS A KNOWN PROBLEM WITH THIS YEAR MODEL THEY ARE BUILT WITH A DEFECTIVE TRANSMISSION... I HAVE NOT HAD ANYTHING HAPPEN TO ME PERSONALLY BUT I AM TERRIFIED IT WILL. THERE ARE PLENTY OF VERIFIED SITUATIONS REPORTED ONLINE WHERE THE TRANSMISSIONS ON THIS PARTICULAR YEAR MODEL HAVE BEEN DRIVING AND SERIOUS EVENTS HAVE OCCURRED HAVING TO DO WITH THIS DEFECTIVE TRANSMISSION. THAT LEXUS IS AWARE OF... Read more
Incident date: Feb 25, 2020
ON FEB. 25, 2020 AT APPROXIMATELY 7 AM I WAS DRIVING ALONG A LOCAL ROUTE IN HICKSVILLE, NY IN MY 2016 LEXUS ES 350 TRAVELING APPROX. 40 MPH. ALL OF A SUDDEN I HEARD WHAT SOUNDED LIKE A GUNSHOT. THE NEXT THING I KNEW I HEARD GLASS RATTLING AROUND ON MY ROOF. I PULLED OVER AND NOTICED THAT MY SUNROOF (PANORAMIC ROOF) HAD SHATTERED INTO 1 THOUSAND PIECES.
Incident date: Oct 27, 2020
THE SUNROOF OF MY 2019 LEXUS UX250H EXPLODED AND GLASS SHATTERED WHEN I WAS DRIVING ON THE FREEWAY. THERE WERE NO OVERPASS IN THAT SEGMENT OF THE FREEWAY.
Incident date: May 20, 2020
VEHICLE MAINTAINED PER MANUAL. FRAME RUSTED THRU IN NUMEROUS PLACES, VIABLE HOLES OBVIOUS. VEHICLE DEEMED UNSAFE UPON INSPECTION. LEXUS HDQTRS IN PLANO, TX AND PARSIPPANY NJ REFUSED ANY RESPONSIBILITY FOR LOSS OF VEHICLE. I MAILED A PACKAGE OF CORRESPONDENCE AND PHOTOGRAPHS TO YOUR ADDRESS VIA CERTIFIED MAIL OCT 7,2020, RETURN RECEIPT NOT REC'D. FRUSTRATED WITH LACK OF RESPONSE.. TOYOTA REPLACED ... Read more
Incident date: Oct 28, 2020
MY CAR 2014 GX 460 WITH 76000 MILES HAS TIMING CHAIN COVER LEAK AND IT APPEARS IT IS COMMON FAILURE FROM MANUFACTURE OF TOYOTA AND LEXUS AND LEXUS REFUSED TO REPAIR IT , MY CAR IT IS ONE OF 1000S CAR HAS SAME PROBLEM AND LEXUS KNOW THIS IS MANUFACTURED PROBLEM
Incident date: Oct 28, 2020
RECEIVED 3 LETTERS ON RECALL #K6FV-AAE. CALLED TAKATA, LEXUS CUSTOMER EXPERIENCE, AND THE CLOSEST LEXUS DEALERSHIP IN SANTA BARBARA. NOBODY IS FOLLOWING UP. I AM RUNNING A BUSINESS AND CAN ONLY TRAVEL OUT OF TOWN ON SATURDAY AND WILL LOSE AN ENTIRE DAY. NOBODY IS HELPING TO RESOLVE THIS SITUATION OR EVEN MAKE AN APPOINTMENT WITH LEXUS FOR MY OUT OF TOWN TRIP. NOT HONORING THE RECALL. REQUESTI... Read more
Incident date: Oct 25, 2020
VEHICLE HESITATES WHILE DRIVING. RECALL ANNOUNCED TO US 1/20/2020. HAVE ATTEMPTED NUMEROUS TIMES TO HAVE DEALERSHIP DO THE FREE RECALL REPAIR. EVEN WHILE THERE FOR OIL CHANGES AND REGULAR SERVICES THROUGHOUT THIS YEAR. HAVE BEEN TOLD EACH TIME THEY NEED TO ORDER THE PART AND THEY WILL CALL ME. 10 MONTHS OF THIS NOW AND CAR IS UNSAFE- THEY KEEP STALLING ON DOING THE REPAIR THAT IS A SAFETY RISK FOR... Read more
Incident date: Oct 10, 2020
TL* THE CONTACT OWNS A 2014 LEXUS LS460. THE CONTACT STATED THAT WHILE DRIVING AND THE VEHICLE SUDDENLY LUNGED FORWARD (INVOLUNTARY ACCELERATION). THE CONTACT HAD NO CONTROL OF THE VEHICLE AND HE PRESSED THE BRAKE PEDAL. THE VEHICLE HIT THE POST OF A FENCE ON THE OTHER SIDE OF THE STREET. THERE WAS MINOR DAMAGE TO THE RIGHT FRONT FENDER BUT IT FELL ONTO THE TIRE AND BLOCKED THE ABILITY TO TURN THE... Read more
Crash
Incident date: Jun 1, 2020
CLEAR COAT CHIPPING LEADING TO PAINT CHIPS AND FADING COLOR OF PAINT
Incident date: Jun 1, 2020
CLEAR COAT CHIPPING LEADING TO PAINT CHIPS AND FADING COLOR OF PAINT
Incident date: Oct 22, 2020
VEHICLE WAS PULLING INTO PARKING SPOT, COMING TO A STOP, WHEN ACCELERATOR STUCK AND CAR DROVE THROUGH BRICK WALL WHILE DRIVER WAS TRYING TO BRAKE
Crash
Incident date: Oct 17, 2020
WIFE DROVE LEXUS 2 MILES TO BAKERY, CRUST N'CRUMBS AT 1370 N MAIN ROAD, VINELAND, NJ. WHEN SHE CAME OUT OF BAKERY, SMOKE WAS COMING FROM UNDER THE HOOD. SHE CALLED ME. I DROVE THERE AND RAISED THE HOOD. 2 COIL PACKS WERE ON FIRE (ABOUT A 2 INCH FLAME) AND THE HOOD INSULATION WAS SMOULDERING. I BLEW OUT THE TWO FIRES AND PUT WATER ON THE COILS AND HOOD INSULATION. THEN CALLED A TOW TRUCK. WA... Read more
Fire
Incident date: Oct 26, 2020
BRIDGESTONE TIRES, TX8A EC1, SIZE P235/55R20, ARE 2 YEARS OLD WITH JUST OVER 14000 MILES, AND ALL TIRE THREAD IS GONE. LOCAL TIRE STORE TELLS ME THAT THEY MUST BE REPLACED AND HE SUSPECTS MANUFACTURING DEFECTS. TIRES WERE ROTATED BY LEXUS AT 5000 MILES AND 10000 MILES.
Incident date: Oct 22, 2020
DASHBOARD IS CRACKING AND EXPOSING FOAM UNDERNEATH. CONCERN THAT PIECES WILL CONTINUE TO FALL OFF AND TAPING OR COVERING THE DASHBOARD MAY INTERFERE WITH AIRBAG DEPLOYMENT.
Incident date: Feb 27, 2019
WE HAD THE PASSENGER AIRBAG REPLACED AS PART OF A RECALL. THIS WORK WAS PERFORMED BY A CERTIFIED LEXUS DEALERSHIP. WHEN WE GOT THE CAR BACK AFTER THE REPAIR, THE PASSENGER AIRBAG LIGHT SHOWED 'OFF' EVEN WITH A PASSENGER IN THE SEAT. THIS AIRBAG LIGHT AND SENSOR HAD ALWAYS WORKED CORRECTLY PRIOR TO THE AIRBAG REPLACEMENT BY LEXUS. THERE ARE MULTIPLE COMPLAINTS OF THE AIRBAG WIRING HARNESS BEING TOO... Read more
Incident date: Oct 12, 2020
UNINTENDED ACCELERATION OCCURRED WHILE PULLING STRAIGHT INTO A PARKING SPOT. VEHICLE WAS GOING ABOUT 1 MPH WITH FOOT GENTLY APPLYING THE BRAKE WHILE COMING TO A STOP. CAR SUDDENLY ACCELERATED AT WHAT APPEARS TO BE FULL THROTTLE. CAR JUMPED OVER CONCRETE PARKING CURB AND RESTED ON TOP OF THE CONCRETE CURB, COMING TO A HALT. THIS SUDDEN ACCELERATION INCIDENT OCCURRED ON OCTOBER 12, 2020.
Incident date: Oct 23, 2020
TL* THE CONTACT'S MOM OWNED A 2002 LEXUS ES 300. THE CONTACT STATED THAT WHILE DRIVING AT 3 MPH, THE VEHICLE BEGAN TO EMIT A THICK WHITE, YELLOWISH SMOKE FROM THE DRIVER SIDE HEADLIGHT WITHOUT WARNING. AS THE CONTACT ATTEMPTED TO PULL THE VEHICLE OVER,THE VEHICLE BEGAN TO LOSE POWER AS A BYSTANDER ALTERED THE CONTACT THAT THE VEHICLE WAS ON FIRE. THE CONTACT IMMEDIATELY EXITED THE VEHICLE AND THE ... Read more
Fire
Incident date: Oct 13, 2020
IMY 2020 LEXUS NX 300 HAD A 10,000 MILE SERVICE ON 10-6-2020 ON 10-13-20 IVE NOTICE WATER COMING IN MY CAR FROM CENTER CONSOLE. CALLED DEALER AND WAS TOLD BRING IT IN ON 10-15-20. WAS TOLD BY THEM A SPIDER WEB CAUSED BLOCKAGE OF DRAIN TUBE AND FLOODED MY INTERIOR OF CAR. ALSO WAS NOT COVERED BY WARRANTY.AS I DROVE THE MORE WATER WAS COMING IN THE CAR. WHEN THE CAR WAS STATIONARY WITH HEAT/AC RUNNI... Read more
Incident date: Oct 16, 2020
NOTICED A CHECK ENGINE LIGHT AND SLIP INDICATOR ON - NEXT DAY MY CAR LOST COMPLETE POWER IN THE MIDDLE OF A CITY ROAD ' VEHICLE WAS TRAVELING ABOUT 15-20 MPH. WHEN ATTEMPTING TO RESTART IT WOULD ROUGHLY ENGAGE THEN SHUT DOWN AGAIN. CONTACTED A CERTIFIED LOCAL LEXUS MECHANIC HAD THE CAR TOWED TO HIS SHOP. AFTER ASSESSMENT HE DETERMINED THE VEHICLE'S FUEL PUMP "DISINTEGRATED" INTERNALLY. WHEN TH... Read more