Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Nov 13, 2020
OIL CONSUMPTION, I HAVE TO ADD 2 QUARTS EVERY 1300 MILES
Incident date: Jun 7, 2018
TL* THE CONTACT OWNS A 2011 LEXUS RX 450H. THE CONTACT STATED WHILE AT A STANDSTILL, THE ABS AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LEXUS OF RICHMOND (9703 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804) 323-8000) WHERE IT WAS DIAGNOSED WITH NEEDING THE BRAKE BOOSTER TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED O... Read more
Incident date: Jan 18, 2021
TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED WHILE USING THE DEFROSTER, THE FRONT WINDSHIELD CRACKED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,955.
Incident date: Jan 18, 2021
TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED WHILE USING THE DEFROSTER, THE FRONT WINDSHIELD CRACKED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,955.
Incident date: Jan 6, 2021
PASSENGER HEADLIGHT LED LOW BEAM STOPPED WORKING AT 3 YRS 11MONTHS POST CAR PURCHASE. DEALER REPLACE HEADLAMP ASSEMBLY UNDER WARRANTY, LED ECM ALSO FOUND NOT WORKING WITH NEW HEADLAMP ASSY. SIMILARLY THE DRIVER SIDE HIGH BEAM STRTED TO FADE AND DIAGNOSTIC FROM THE DEALER IS THAT IT WILL NEED TO BE REPLACED. THESE HEADLAMPS ASSEMBLY ARE COMPLETELY SEALED, WHICH MEANS THAT IF THE LED FAILS THE WHO... Read more
Incident date: Dec 24, 2020
MY DASHBOARD IS CRACKING AND MELTING. SO IS THE DOOR PANELS.
Incident date: Jan 5, 2021
WHEN FLOORING THE ACCELERATOR IT HESITATES AND BUCKS
Incident date: Feb 2, 2019
THE ARS LIGHT COMES ON AND WILL NOT GO OFF, WAS ADVISED THAT LEXUS NO LONGER MAKES THIS PART SO I CAN NOT GET IT FIXED THIS WAS A PART OF A PREVIOUS CAMPAIGN RECALL BUT I AM STILL HAVING THE ISSUE
Incident date: Feb 2, 2019
THE ARS LIGHT COMES ON AND WILL NOT GO OFF, WAS ADVISED THAT LEXUS NO LONGER MAKES THIS PART SO I CAN NOT GET IT FIXED THIS WAS A PART OF A PREVIOUS CAMPAIGN RECALL BUT I AM STILL HAVING THE ISSUE
Incident date: Jan 12, 2021
WHEN DRIVING I WOULD HAVE ALL THE LIGHTS ON MY DASH COME ON WITH A DINGING SOUND AND WHEN I GO TO PRESS ON MY BRAKES VEHICLE WILL NOT STOP UNLESS I PRESS DOWN HARD ON THE BRAKE THIS IS REALLY DANGEROUS WILL CAUSE A DEADLY CRASH AND TO REPLACE THIS WILL COST 3000 DOLLARS THAT I DO NOT HAVE I REALL BELIEVE RX 400H HAVE A DEFEAT WITH THERE BRAKING SYSTEM.
Incident date: Jan 1, 2018
THE BRAKE ACTUATOR ON THIS VEHICLE FAILS AND DISABLES THE ABS SYSTEM. THIS IS A COSTLY FIX FOR COMSUMERS.
Incident date: Jan 31, 2020
TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL... Read more
Incident date: Jan 26, 2021
VEHICLE STUTTERS WHEN ACCELERATING WHICH CAUSES SAFETY ISSUES. THIS HAPPENS WHEN TAKING OFF.
Incident date: Jan 16, 2020
ISSUE: BOTTOM DOOR PANELS ACCUMULATE AN ABNORMAL AMOUNT OF DIRT AND SNOW. IN ADDITION, THE REAR DOOR ACCUMULATES DIRT IN THE GAP BETWEEN THE WHEEL ARCH TRIM AND DOOR.
Incident date: Jan 16, 2020
ISSUE: BOTTOM DOOR PANELS ACCUMULATE AN ABNORMAL AMOUNT OF DIRT AND SNOW. IN ADDITION, THE REAR DOOR ACCUMULATES DIRT IN THE GAP BETWEEN THE WHEEL ARCH TRIM AND DOOR.
Incident date: Dec 19, 2019
I TOOK MY CAR TO DEALERSHIP FOR WARNING LIGHTS ON, HYBRID BATTERY MALFUNCTION AND BRAKE MALFUNCTION. OUR LOCAL DEALERSHIP HERE ON GUAM DIAGNOSED AND PROVIDED ME AN ESTIMATE OF OVER $4K TO REPLACE THE BRAKE ACTUATOR BECAUSE IT'S LEAKING, ALONG WITH THE PUMP. CAR WAS IN MOTIKN WHEN IT FIRST CAME ON.
Incident date: Jan 24, 2021
MY VEHICLE IS EQUIPPED WITH A LOW PRESSURE FUEL PUMP WHICH MAY STOP OPERATING WHILE IN MOTION AND WILL CAUSE A CRASH. I AM UNABLE TO CONTINUE TO DRIVE THIS VEHICLE WITH MY WIFE AND TWO CHILDREN. THIS IS A MAJOR LEXUS/TOYOTA RECALL WITH NO REMEDY AVAILABLE.
Incident date: Nov 1, 2020
TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF VIRGINIA BEACH LOCATED AT 3909 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452 WAS CONTA... Read more
Incident date: Jan 1, 2020
TL* THE CONTACT OWNS A 2019 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO OURISMAN LEXUS OF ROCKVILLE (15501 FREDERICK RD, ROCKVILLE, MD 20855) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CON... Read more
Incident date: Jan 17, 2021
RODENT DAMAGE TO THE ELECTRICAL WIRING HARNESS OF MY 2016 LEXUS RX 350 CAUSED BY LEXUS USING A SOY BASE COVERING ON THE WIRES THAT ATTRACT RODENTS. LEXUS TAKES NO RESPONSIBILITY FOR THE REPAIR THAT COST THOUSANDS OF DOLLARS. NOT TO MENTION A SAFETY ISSUE. THIS IS A COMMON PROBLEM BASE ON ALL THE CLASS ACTION LAW SUITS AND SHOULD LED TO A RECALL
Incident date: Jan 15, 2021
I BEGAN TO NOTICE AFTER LONG DRIVES, A SMELL SIMILAR TO A CAR OVERHEATING. ONE NIGHT, WHILE WARMING THE CAR UP, THE ALTERNATOR LIGHT CAME ON (THE BATTERY SYMBOL). I FIGURED IT WAS PROBABLY MY BATTERY AND DECIDED TO CALL AN UBER. IN THE SHORT TIME THAT I WAITED FOR MY RIDE, THE CAR BEGAN TO SMOKE. THE NEXT MORNING I TOOK THE CAR TO MY MECHANIC AND HE DISCOVERED THAT ENGINE OIL WAS LEAKING FROM THE ... Read more
Incident date: Aug 1, 2019
SUSPENSION, CONTROL ARMS, SHOCKS, AXELS, ETC. AREN'T STRONG ENOUGH TO HOLD THE WEIGHT OF THE CAR, MAKING THE TIRES HAVE A NEGATIVE OFFSET AND CAUSE EXTREME AMOUNTS OF WEAR ON FAR INSIDE OF THE TIRE. THE NAVIGATIONAL SCREEN CONINTUES TO SHUT OFF AND THEN TURN BACK ON WHILE DRIVING. I FIND THIS A CONCERN BECAUSE IT HAPPENS WHEN I REVERSE AS WELL
Incident date: Aug 1, 2019
SUSPENSION, CONTROL ARMS, SHOCKS, AXELS, ETC. AREN'T STRONG ENOUGH TO HOLD THE WEIGHT OF THE CAR, MAKING THE TIRES HAVE A NEGATIVE OFFSET AND CAUSE EXTREME AMOUNTS OF WEAR ON FAR INSIDE OF THE TIRE. THE NAVIGATIONAL SCREEN CONINTUES TO SHUT OFF AND THEN TURN BACK ON WHILE DRIVING. I FIND THIS A CONCERN BECAUSE IT HAPPENS WHEN I REVERSE AS WELL
Incident date: Aug 1, 2019
SUSPENSION, CONTROL ARMS, SHOCKS, AXELS, ETC. AREN'T STRONG ENOUGH TO HOLD THE WEIGHT OF THE CAR, MAKING THE TIRES HAVE A NEGATIVE OFFSET AND CAUSE EXTREME AMOUNTS OF WEAR ON FAR INSIDE OF THE TIRE. THE NAVIGATIONAL SCREEN CONINTUES TO SHUT OFF AND THEN TURN BACK ON WHILE DRIVING. I FIND THIS A CONCERN BECAUSE IT HAPPENS WHEN I REVERSE AS WELL
Incident date: Jan 15, 2021
ENGINE STALLS WHEN TURNING LEFT REDUCING POWER STEERING BOOST UNTIL DRIVER LIFTS FOOT FROM GAS PEDAL AND REPUSHES TO REGAIN POWER STEERING BOOST ON CITY STREETS AT LOW SPEED FROM STOPPED POSITION.
Incident date: Jan 14, 2021
RIGHT SIDE BSM INDICATOR COMES ON UNPROMPTED AND STAYS ON FOR SEVERAL MINUTES, SOMETIMES UNTIL I RESTART THE CAR. I PRESENTED THE CAR TO THE DEALERSHIP FOR A WARRANTY REPAIR OF THE DEFECT AND THEY STATED NOT A WARRANTY ISSUE STATING 'THE SENSOR MUST BE MISALIGNED DUE TO ACCIDENTAL DAMAGE. EVEN BRUSHING YOUR LEG AGAINST THE BUMPER CAN DISLODGE IT.' MY CAR HAS HAD NO DAMAGE TO THE REAR BUMPER.
Incident date: Jan 15, 2021
WHILE DRIVING AT HIGHWAY SPEEDS CRUISE CONTROL SET AND NOT SET, SLIGHT ACCELERATION VEHICLE SEEMS TO COMPLETELY LOOSE GEAR AND CONNECTION WITH DRIVE TRAIN, THE RPMS SPONTANEOUSLY JUMP TO 6500 TO 7000, MOVE THE SHIFTER AT THIS POINT TO NEUTRAL. RMPS DROP TO 1200 AND THEN PLACE THE SHIFTER TO DRIVE AND EVERYTHING REENGAGES. THIS CONDITION IS INTERMITTENT. IT HAS HAPPENED UPON ACCELERATING TO REACH H... Read more
Incident date: Jul 1, 2020
THE BRAKES ARE SQUEAKING REALLY BADLY. I GOT THEM CHECKED OUT AND EVERYTHING LOOKED GOOD, THEY SAID THERE WAS SOME DIRT AND RUST IN THERE SO THEY CLEANED THAT UP. THEY STOPPED SQUEAKING FOR A DAY BUT NOW DOING IT AGAIN. I SEE OTHERS HERE WITH THE SIMILAR ISSUE.
Incident date: Jan 11, 2021
NO PROBLEM AS OF NOW SAW IT ON RECALL IN CONSUMER REPORT
Incident date: Nov 27, 2020
I DON'T HAVE TO PRESS THE BRAKE TO SWITCH GEAR LIKE TO PUT IT FROM PARKED TO DRIVE
Incident date: Oct 1, 2020
TL* THE CONTACT OWNS A 2013 LEXUS RX 350. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL RATTLING SOUND WAS COMING FROM THE STEERING WHEEL, WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO LEXUS OF TAMPA BAY (5852 N. DALE MABRY HWY, TAMPA, FL 33614) WHERE THE MECHANIC WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT THE FAILURE HAD GOTTEN WORSE OV... Read more
Incident date: Jan 6, 2021
THE AIRBAGS DID NOT DEPLOY. THERE WAS NO RECALL EITHER. I DON'T KNOW IF THERE IS AN ISSUE OR NOT BUT I WOULD HATE TO SEE SOMEONE GET HURT BECAUSE AIRBAGS DID NOT DEPLOY SEE PHOTO OF DAMAGE. HAVE PICTURES BUT SIZE PROBLEM DIDN'T KNOW HOW TO REDUCE SIZE
Crash
Incident date: Jan 6, 2021
DRIVING ON HIGHWAY, MY VEHICLE STALLED WHEN I HIT GAS PEDAL, THEN IT RESUMED NORMAL SPEED. THIS HAS HAPPEN MANY TIMES, BUT SEEMS TO BE MORE NOTICEABLE NOW. I DON'T FEEL SAFE DRIVING THIS VEHICLE
Incident date: Jan 5, 2021
TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTUR... Read more
Incident date: Dec 1, 2020
TL* THE CONTACT OWNS A 2020 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. TUSTIN LEXUS (45 AUTO CENTER DR, TUSTIN, CA 92782, (714) 544-4800) WAS CONTACTED BY PHONE HOWEVER, THE CONTACT WAS UNABLE TO REACH A REPRESENTATIVE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE C... Read more
Incident date: Jan 1, 2020
DRIVER DOOR POWER LOCK ACTUATOR DOESNT WORK. WILL NOT WORK AT ALL WITH POWER LOCK BUTTON OR KEY FOB. WILL ONLY WORK MANUALLY BUT ONLY AFTER SEVERAL ATTEMPTS OR GIGGLING IT STRONGLY. ALSO WILL NOT OPEN WHEN USING THE HANDLE. YOU MUST KEEP TRYING TO WIGGLE IT TO GET IT TO OPEN. HAZARDOUS CONDITION AS IT TAKES A WHILE TO GET IT TO OPEN. THIS IS A WELL KNOWN PROBLEM WITH THEM.
Incident date: Dec 9, 2020
DEALER, ATLANTIC CITY LEXUS, ADVISES THAT IT IS VERY COSTLY TO REPAIR THE AIR BAG SYSTEM AS IT INVOLVES MILES OF WIRES. THEREFORE, I DON'T WANT TO DRIVE THE CAR.
Incident date: Nov 25, 2020
WHEN DRIVING WARNING LIGHTS CAME ON VSC(VEHICLE STABILITY CONTROL), TRACTION CONTROL, CHECK ENGINE; WARNING TEXT TO TAKE TO DEALER. THE CRUISE CONTROL DID NOT WORK AND THE PERFORMANCE OF THE MOTOR DECLINED, LOSS OF POWER AND EXCESSIVE ENGINE NOISE. WHEN STATIONARY UPON INSPECTION BOTH HIGH PRESSURE FUEL PUMPS THAT RESIDE IN THE REAR TOP OF THE VALVE COVERS SHOWED SIGNS OF LEAKING GASOLINE AND OIL.... Read more
Incident date: Nov 25, 2020
WHEN DRIVING WARNING LIGHTS CAME ON VSC(VEHICLE STABILITY CONTROL), TRACTION CONTROL, CHECK ENGINE; WARNING TEXT TO TAKE TO DEALER. THE CRUISE CONTROL DID NOT WORK AND THE PERFORMANCE OF THE MOTOR DECLINED, LOSS OF POWER AND EXCESSIVE ENGINE NOISE. WHEN STATIONARY UPON INSPECTION BOTH HIGH PRESSURE FUEL PUMPS THAT RESIDE IN THE REAR TOP OF THE VALVE COVERS SHOWED SIGNS OF LEAKING GASOLINE AND OIL.... Read more
Incident date: Oct 5, 2019
I PURCHASED A USED 2014 LEXUS GS350 F-SPORT IN LATE 2019. NOT LONG AFTER PURCHASE I ALWAYS NOTICED THAT THE STEERING WHEEL WAS NEVER STRAIGHT, SEEMED A LITTLE TO THE RIGHT AND WHEN DRIVING ON FREEWAY THE STEERING WHEEL WOULD FEEL AS IF IT STICKS A LITTLE TO THAT POSITION AND WHEN TRYING TO ALIGN THE CAR TO THE LANE, I HAVE TO USE A LITTLE STRENGTH JUST FOR THE STEERING TO MOVE A LITTLE AND THEN IT... Read more
Incident date: Dec 11, 2020
MY RX450H ' CHECK HYBRID SYSTEM' LIGHT CAME ON WHILE DRIVING 70 MPH ON I95. ONCE THE LIGHT CAME ON I NO LONGER WAS ABLE TO GIVE MY CAR ANY GAS OR ACCELERATE AND SLOWLY MY CAR STARTED DECREASING IT'S SPEED. ATTEMPTING TO PULL OVER TO THE SIDE OF THE HIGHWAY ALL MY LIGHTS ON MY DASH BOARD CAME ON AND THE CAR SHUT DOWN. AFTER TURNING OFF MY CAR AND LETTING IT SIT FOR A FEW MINUTES I WAS ABLE TO TURN ... Read more
Incident date: Jan 3, 2021
ANYTIME I RIDE OVER A BUMPY PATCH ON A ROAD ON A STREET AND THEN ATTEMPT TO SLOW THE VEHICLE, THE BRAKES DO NOT APPEAR TO WORK AS ONE WOULD EXPECT. THE CAR CONTINUES TO ROLL FORWARD FOR A FEW SECONDS PRIOR TO COMING TO A COMPLETE STOP. THIS IS EXTREMELY UNNERVING. TO DATE, THIS HAS NOT RESULTED IN AN ACCIDENT, BUT IF NOT ADDRESSED IT COULD LEAD TO POTENTIAL DAMAGES.
Incident date: Dec 12, 2020
THIS QUESTION IS JUST ABOUT THIS LETTER THAT I RECEIVED AND HAVE NOT BEEN ABLE TO FIND A WAY TO GET HELP FOR IT.
Incident date: Sep 1, 2020
TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WILDE LEXUS SARASOTA (4883 CLARK RD, SARASOTA, FL 34233, (941) 924-3040) AND IT ... Read more
Incident date: Jan 1, 2013
THE DASHBOARD AND CENTER CONSOLE IS MELTING, LEAVING A STICKY & SHINY SURFACE MAKING IT HAZARDOUS TO DRIVE THE VEHICLE. A WARRANTY CAMPAIGN WAS ISSUED FOR SEVERAL OTHER LEXUS MODELS TO ADDRESS THIS VERY ISSUE, HOWEVER, THE 2003 IS300 WAS EXCLUDED. LEXUS COULD NOT PROVIDE A REASON AS TO WHY THIS EXACT DEFECT WAS NOT ADDRESSED FOR THE 2003 IS300 MODEL, SINCE THEY ADDRESSED THE VERY SAME ISSUE WI... Read more
Incident date: Dec 14, 2020
A WARNING LIGHT INDICATED URGENT - TAKE YOUR VEHICLE TO THE LEXUS DEALER - WE TOOK IT TO THE TOYOTA DEALER - SAID AIRBAG PROBLEM) CHARGED US $175. AND SAID IT HAD TO GO TO THE LEXUS DEALER SO WE TOOK IT TO SANTA BARBARA 75 MILES AWAY - THEY CHARGED ANOTHER $75. TO SAY REPAIR BILL FOR AIR BAG WAS OVER $7,000. (OUR LEXUS 460 HAS ONLY 145,000 MILES ON IT).
LEXUS
HS 250 HYBRID
(2010) — ELECTRICAL SYSTEM
Dec 30, 2020
Incident date: Dec 9, 2020
TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, WITHOUT WARNING, THE VEHICLE HESITATED WHILE ACCELERATING. THE CONTACT HAD TAKEN THE VEHICLE TO DON MOORE TOYOTA (4216 FREDERICA ST, OWENSBORO, KY 42301) AND KENNY KENT LEXUS (5600 DIVISION ST, EVANSVILLE, IN 47715) WHERE THE MECHANICS WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT ALSO STAT... Read more
Incident date: Jan 15, 2019
THE PASSENGER AIR BAG APPEARS TO BECOMING DETACHED FROM THE DASH. IT SEEMS THAT IT MAY DEPLOY AT ANY GIVEN TIME. THIS DOES NOT FEEL SAFE TO ME AS MY FAMILY RIDES IN THE CAR WITH ME.
Incident date: Oct 15, 2020
TL* THE CONTACT OWNS A 2017 LEXUS IS200T. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED UPON DEPRESSING OF THE ACCELERATOR PEDAL WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE PUSH TO START BUTTON WAS DEPRESSED MULTIPLE TIMES FOR THE VEHICLE TO OPERATE AS NEEDED. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V0120... Read more
Incident date: Dec 25, 2020
WHEN STARTING VEHICLE THAT WAS STATIONARY AND DEPRESSED BREAKS TO SHIFT CAR FROM PARK INTO REVERSE. THE CAR STAYED IN NEUTRAL AND JUST ROLLED AS IF NO GEAR ENGAGED. THE ERROR ON THE SCREEN READ: 'TO START VEHICLE, PUT SHIFT LEVER INTO P'