Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Feb 27, 2021
POWER STEERING STOPPED WORKING WHILE BACKING OUT OF A PARKING SPACE IN A PARKING GARAGE IN TAMPA, FL. IT HAPPENED WITHOUT A SOUND AND WITHOUT WARNING, AND HASN'T WORKED EVER SINCE.
Incident date: May 17, 2020
WHEN YOU DRIVE IT SPEEDS UP VERY FAST THEN IT GOES BACK DOWN THEN IT STARTLES WHEN YOU TRY TO PUT YOUR FOOT ON THE GAS THEN ONCE YOU TAKE YOUR FOOT OFF THE GAS IT GOES BACK TO NORMAL SPEED IT'S LIKE IT GETS STUCK BUT THEN ONCE YOU RELEASE IT GOES AND SOMETIMES YOU CAN'T GO ABOVE THE SPEED
Incident date: Feb 17, 2021
2008 LEXUS RX350 WAS PARKED IN GARAGE WITH ENGINE HOT. ONE MINUTE AFTER THE ENGINE STOPPED, IT CAUGHT ON FIRE AND REQUIRED THE FIRE DEPARTMENT TO FINALLY PUT IT OUT. ENGINE COMPARTMENT SO COMPLETELY DESTROYED THAT THE IMMEDIATE CAUSE OF THE FIRE NOT DETECTABLE. CAR IS TOTAL LOSS, GARAGE DAMAGED BUT NOT DESTROYED.MOST RECENT SERVICING WAS BY THE LEXUS DEALER THREE MONTHS PREVIOUS.
Fire
Incident date: Mar 5, 2021
I AM HAVING TRANSMISSION PROBLEM ALONG WITH ECU PROBLEMS. CAR HAS ROUGH DOWN SHIFTING PROBLEMS WHEN IN MOTION . AFTER DOING RESEARCH MANY LEXUS GS MODELS HAVE THOSE COMMON ISSUES.
Incident date: Mar 5, 2021
I AM HAVING TRANSMISSION PROBLEM ALONG WITH ECU PROBLEMS. CAR HAS ROUGH DOWN SHIFTING PROBLEMS WHEN IN MOTION . AFTER DOING RESEARCH MANY LEXUS GS MODELS HAVE THOSE COMMON ISSUES.
Incident date: Mar 5, 2020
TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY CAUSING A GLARE TO REFLECT ONTO THE WINDSHIELD CAUSING A VISIBILITY ISSUE WHILE DRIVING. THE CONTACT INFORMED LEXUS OF WESTMINISTER (7600 WESTMINSTER BLVD, WESTMINSTER, CA 92683) OF THE FAILURE AND WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WAS A CUSTOME... Read more
Incident date: Nov 13, 2020
THERE IS A SAFETY RELATED DEFECT IN MY VEHICLE WHICH CAN CAUSE THE BRAKING SYSTEM TO FAIL COMPLETELY. I DO LOT OF HIGHWAY DRIVING AND SOME LIGHTS LIKE ABS , TRACTION , BRAKE AND WARNING TURN ON AND MY BRAKE SYSTEM STARTS BEHAVING BAD. AFTER SOME RESEARCH AND TALKING TO LEXUS DEALERSHIP I FOUND OUT THAT THIS MODEL HAS A DESIGN DEFECT AND THE BRAKE ACTUATOR GO BAD. THIS IS A SAFETY ISSUE AND IT SH... Read more
Incident date: Feb 20, 2021
CAR HAS BEEN MAKING A CLICKING NOISE DURING STOPS FOR A YEAR. I CHALKED IT UP TO SOMETHING UNIMPORTANT. ON 2/20/21, THE 'CHECK AVS,' 'CHECK ABS,' AND 'CHECK BRAKE SYSTEM' LIGHTS ALL CAME ON, AND CAR LURCHED WHILE BACKING OUT OF MY DRIVEWAY. I WAS DRIVING MY WIFE AND DAUGHTER AT THE TIME. BROUGHT LEXUS TO MY LOCAL MECHANIC ON 2/22/21. AFTER SEVERAL DAYS, MECHANIC RETURNED THE CAR TO ME, SAYING HE C... Read more
Incident date: Oct 23, 2020
TL* THE CONTACT OWNS A 2019 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: NUMBER 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LEXUS OF ATLANTIC CITY (3169 FIRE RD, EGG HARBOR TOWNSHIP, NJ 08234, (609) 641-0008) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER H... Read more
Incident date: Jan 11, 2021
HELLO, MY CAR IS TILTED TO THE RIGHT WHEN TRAVELING ON HIGHWAY. ALSO TILTED A LOT WHEN I TURN LEFT. THIS IS NOT NORMAL BECAUSE MY OTHER CARS DON'T BEHAVE LIKE THAT. I BROUGHT TO LEXUS DEALER BUT WAS INFORMED THE CAR IS NORMAL. HOWEVER, I NEED NTSB TO CHECK BECAUSE I DON'T FEEL SAFE WITH THIS CAR. NOTE: I THINK THIS IS A MANUFACTURER DEFECT BECAUSE THERE ARE OTHER PEOPLE WHO COMPLAINED ON THE I... Read more
Incident date: Feb 26, 2021
I'VE OWNED SEVERAL LEXUS HYBRID VEHICLES. I HAVE LOVED THEM ALL EXCEPT THE LAST, A 2021 LEXUS UX WHICH, I LATER FOUND, CAME WRAPPED WITH AN UNWELCOME SURPRISE. WITHOUT HAVING TO POUR THROUGH 107 PAGES OF THE FEDERAL REGISTER, I'D LIKE TO KNOW IF ANY OF THE CREATORS OF THE FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 141 HAD ANY IDEA OF THE UNINTENDED CONSEQUENCES THIS RULE WOULD SURELY PRESENT. ... Read more
Incident date: Feb 2, 2021
ACCIDENT DESCRIPTION: TRAVELING SOUTH ON I-95 JUST PAST THE 895 SPLIT. I WAS TRAVELING IN THE MIDDLE LANE WITH A SPEED OF 60-65 MPH. THE CAR STARTED TO DRIFT LEFT QUICKLY. THERE WAS NO VIBRATION WARNING THROUGH THE STEERING WHEEL INDICATING LANE DEPARTURE. I WAS RAPIDLY MOVING TOWARD THE CONCRETE BASE OF THE MORAVIA ROAD OVERPASS. THE STEERING WAS TIGHT. I ATTEMPT TO BRAKE AND STEER RIGHT B... Read more
Crash
Incident date: Feb 2, 2021
ACCIDENT DESCRIPTION: TRAVELING SOUTH ON I-95 JUST PAST THE 895 SPLIT. I WAS TRAVELING IN THE MIDDLE LANE WITH A SPEED OF 60-65 MPH. THE CAR STARTED TO DRIFT LEFT QUICKLY. THERE WAS NO VIBRATION WARNING THROUGH THE STEERING WHEEL INDICATING LANE DEPARTURE. I WAS RAPIDLY MOVING TOWARD THE CONCRETE BASE OF THE MORAVIA ROAD OVERPASS. THE STEERING WAS TIGHT. I ATTEMPT TO BRAKE AND STEER RIGHT B... Read more
Crash
Incident date: Feb 2, 2021
ACCIDENT DESCRIPTION: TRAVELING SOUTH ON I-95 JUST PAST THE 895 SPLIT. I WAS TRAVELING IN THE MIDDLE LANE WITH A SPEED OF 60-65 MPH. THE CAR STARTED TO DRIFT LEFT QUICKLY. THERE WAS NO VIBRATION WARNING THROUGH THE STEERING WHEEL INDICATING LANE DEPARTURE. I WAS RAPIDLY MOVING TOWARD THE CONCRETE BASE OF THE MORAVIA ROAD OVERPASS. THE STEERING WAS TIGHT. I ATTEMPT TO BRAKE AND STEER RIGHT B... Read more
Crash
Incident date: Oct 29, 2019
OCT. 29, 2019 MID-MORNING VEHICLE WAS SOUTHBOUND ON US HWY. 2 IN NORTH HERO, VT. VEHICLE CROSSED THE NORTHBOUND LANE AND CRASHED IN A GRASSY FIELD: CAME TO REST UPSIDE DOWN, RIGHT FRONT WHEEL TORN LOOSE FROM THE AXLE. AIR BAGS DID NOT DEPLOY. INJURED DRIVER WAS IN EMERGENCY ROOM 3 TIMES, HOSPITALIZED IN ICU FOR TWO PERIODS, NUMEROUS PROCEDURES, FOLLOW-UP CRANIOTOMY IN 2020, ANTI SEIZURE MEDIC... Read more
Crash
1 injured
Incident date: Mar 1, 2021
I RECEIVED A SAFETY RECALL FROM LEXUS SOMETIME LAST YEAR, ALTHOUGH I DON'T KNOW EXACTLY WHEN. THERE IS NO DATE ON ANY OF THE INFORMATION THAT WAS SENT TO ME, BUT I BELIEVE IT WAS SOMETIME LAST SUMMER. NOTHING HAS HAPPENED TO MY CAR, YET, BUT I DON'T BELIEVE A "SAFETY" RECALL NOTICE SHOULD TAKE MONTHS AND MONTHS TO BE FIXED. WHEN I GOT THE NOTICE, I CALLED MY LEXUS DEALERSHIP AND ASKED WHEN I CO... Read more
Incident date: Feb 21, 2021
THE REAR VIEW MIRROR HAS BECOME UNUSABLE- MIRROR HAS BLACK SCRATCHES ALL OVER ON THE INSIDE & KEEPS GETTING WORSE. DO A GOOGLE SEARCH & YOU'LL FIND 100S OF COMPLAINTS ON FORUMS & CHATS. IT'S 1500 BUX TO GET THIS REPLACED & IT'S NOT A USERS FAULT! LEXUS HAS FULLY AWARE OF THIS FOR YEARS & NEVER DID A RECALL. I CAN'T SEE FROM THIS MIRROR AT ALL & DEF. NOT AT NIGHT. IF I GET IN A WRECK, IT WILL BE 10... Read more
Incident date: Feb 11, 2021
WHILE DRIVING SOUTH ON A THREE LANE ROADWAY, MY DAUGHTER AND I WERE INVOLVED IN A COLLISION. WHILE I WAS DRIVING, A MOTORIST WAS EXITING A FAST FOOD RESTAURANT PARKING LOT FROM THE RIGHT SIDE OF THE ROAD, AND SUDDENLY ACCELERATED ACROSS ONCOMING TRAFFIC (ASSUMING THE DRIVER WANTED TO MAKE A LEFT TURN) WITHOUT OBSERVING THE RIGHT OF WAY TO THE DRIVERS ON THE ROAD. THE VEHICLE HIT MY CAR ON THE FRO... Read more
Crash
2 injured
Incident date: Jan 6, 2021
ENGINE ABRUPTLY STOPS AND I HAVE A 3 SECOND STALL, THEN THE CAR RESUMES NORMAL OPERATION. COULD BE A REAL SERIOUS ACCIDENT WITHOUT WARNING. THIS HAPPENED IN MOTION ON A HIGHWAY FROM A STOP LIGHT OR STOP SIGN OR PULLING OUT ONTO TRAFFIC.
Incident date: Jan 6, 2021
ENGINE ABRUPTLY STOPS AND I HAVE A 3 SECOND STALL, THEN THE CAR RESUMES NORMAL OPERATION. COULD BE A REAL SERIOUS ACCIDENT WITHOUT WARNING. THIS HAPPENED IN MOTION ON A HIGHWAY FROM A STOP LIGHT OR STOP SIGN OR PULLING OUT ONTO TRAFFIC.
Incident date: Jan 6, 2021
ENGINE ABRUPTLY STOPS AND I HAVE A 3 SECOND STALL, THEN THE CAR RESUMES NORMAL OPERATION. COULD BE A REAL SERIOUS ACCIDENT WITHOUT WARNING. THIS HAPPENED IN MOTION ON A HIGHWAY FROM A STOP LIGHT OR STOP SIGN OR PULLING OUT ONTO TRAFFIC.
Incident date: Feb 21, 2021
FUEL PRESSURE SENSOR SHORTED OUT INSIDE
Incident date: Feb 21, 2021
FUEL PRESSURE SENSOR SHORTED OUT INSIDE
Incident date: Feb 25, 2021
RE: LEXUS RECALL FOR STICKY PANELS INSIDE CARS, INCLUDING 2006 IS 250 DEAR NHTSA: ACCORDING TO BEST RECOLLECTION, AS WELL AS INFORMATION PROVIDED BY LEXUS CORPORATE AND GLENDALE, CA LEXUS DEALERSHIP, THE FOLLOWING EVENTS HAVE TRANSPIRED. YEARS AGO, I WAS NOTIFIED TO BRING MY CAR IN FOR STICKY/MELTING DASHBOARD AND SIDE PANEL ISSUES. IN DEC 2015, I BROUGHT THE CAR TO LEXUS DEALERSHIP IN GLEND... Read more
Incident date: Dec 9, 2020
MY WIFE WAS DRIVING HOME ON DECEMBER 9, 2020 AT ABOUT 4:00PM WHEN HER PASSENGER SIDE MIRROR EXPLODED ON HER 2020 RC 350 LEXUS. MY WIFE SAID "IT SOUNDED LIKE A BOMB EXPLODED NEXT TO THE CAR" SHE WAS DRIVING DOWN A TWO-LANE ROAD IN FRONT OF THE SCHOOL SHE WORKS AT AND THE MIRROR EXPLODED--BLOWING THE FRONT MIRRO OFF AND LEAVING A GAPING HOLE ON THE FRONT OR OPPOSING SIDE.
Incident date: Dec 4, 2020
DEFECTIVE PASSENGER OCCUPANCY SENSOR: MY SRS / AIRBAG WARNING LIGHT ILLUMINATED AND WOULD NOT TURN OFF, INDICATING THAT THE SRS SYSTEM WAS DEACTIVATED. I HAD MY CAR DIAGNOSED BY A LEXUS DEALERSHIP SERVICE DEPARTMENT ON 12/4/2020. JOHNSON LEXUS ADVISED ME THAT THE PASSENGER SIDE FRONT SEAT PRESSURE SENSOR FAILED AND THAT THE REPAIR WAS TO REPLACE THE SEAT FOR $2769.31. THE SEAT HAS NOT BEEN SUBJECT... Read more
Incident date: Dec 4, 2020
DEFECTIVE PASSENGER OCCUPANCY SENSOR: MY SRS / AIRBAG WARNING LIGHT ILLUMINATED AND WOULD NOT TURN OFF, INDICATING THAT THE SRS SYSTEM WAS DEACTIVATED. I HAD MY CAR DIAGNOSED BY A LEXUS DEALERSHIP SERVICE DEPARTMENT ON 12/4/2020. JOHNSON LEXUS ADVISED ME THAT THE PASSENGER SIDE FRONT SEAT PRESSURE SENSOR FAILED AND THAT THE REPAIR WAS TO REPLACE THE SEAT FOR $2769.31. THE SEAT HAS NOT BEEN SUBJECT... Read more
Incident date: Feb 24, 2021
IT STARTED HAPPENING A FEW MONTH'S AFTER I PURCHASED THE CAR. I DIDN'T THINK OF IT MUCH BECAUSE IT WAS VERY FAINT AND NOT LOUD AT ALL. THE NOISE WAS GETTING LOUDER INCREASINGLY BUT SLOWLY. THE BRAKES WORKED FINE SO I LET IT GO. LATER ON, IT STARTED BOTHERING ME EVERY TIME I PRESS THE BRAKE PEDAL. THE SQUAWKY NOISE BECAME REALLY ANNOYING SO I TOOK IT TO THE DEALER WHERE I PURCHASED THE CAR. THEIR S... Read more
Incident date: Feb 22, 2021
KELLY EDGE A/S TIRES WENT BALD AFTER 6100 MILES OF LIGHT CITY DRIVING.
Incident date: Jan 13, 2020
I PURCHASED LEXUS ES350 IN JULY 2019 AND LEARNED THAT THE VEHICLE HAD SAFETY RECALLS 20V012000, 20V682000 IDENTIFIED AS EARLY AS JANUARY 2020, HIGH RISK FUEL PUMP RELATED ISSUES WHERE A LOW-PRESSURE FUEL PUMP INSIDE THE FUEL TANK MAY FAIL INCREASING THE LIKELIHOOD OF A CRASH AND LIFE THREATENING. LEXUS HAS BEEN TOO COMPLACENT AND TILL DATE, STILL HASN'T COME UP WITH A REMEDY. WHEN I REACHED OUT T... Read more
Incident date: Jan 13, 2020
I PURCHASED LEXUS ES350 IN JULY 2019 AND LEARNED THAT THE VEHICLE HAD SAFETY RECALLS 20V012000, 20V682000 IDENTIFIED AS EARLY AS JANUARY 2020, HIGH RISK FUEL PUMP RELATED ISSUES WHERE A LOW-PRESSURE FUEL PUMP INSIDE THE FUEL TANK MAY FAIL INCREASING THE LIKELIHOOD OF A CRASH AND LIFE THREATENING. LEXUS HAS BEEN TOO COMPLACENT AND TILL DATE, STILL HASN'T COME UP WITH A REMEDY. WHEN I REACHED OUT T... Read more
Incident date: Jan 13, 2020
I PURCHASED LEXUS ES350 IN JULY 2019 AND LEARNED THAT THE VEHICLE HAD SAFETY RECALLS 20V012000, 20V682000 IDENTIFIED AS EARLY AS JANUARY 2020, HIGH RISK FUEL PUMP RELATED ISSUES WHERE A LOW-PRESSURE FUEL PUMP INSIDE THE FUEL TANK MAY FAIL INCREASING THE LIKELIHOOD OF A CRASH AND LIFE THREATENING. LEXUS HAS BEEN TOO COMPLACENT AND TILL DATE, STILL HASN'T COME UP WITH A REMEDY. WHEN I REACHED OUT T... Read more
Incident date: Feb 12, 2021
AS I WAS PARKING IN FRONT OF MY WORKPLACE, MY CAR SUDDENLY ACCELERATED AND FLEW OVER PARKING DIVIDER TO OTHER SIDE OF THE PARKING LOT ABOUT 25 YARDS. AT THE TIME I WAS PULLING IN MY PARKING SLOT LIKE EVERY DAY IN THE MORNING, TURNING 90 DEGREES AND DRIVING VERY SLOW, AND SLOWING DOWN TO COMPLETE MY PARKING. MY CAR HIT AND FLEW OVER PARKING SIGN AND OTHER OBSTACLES PLACED ON CURBSIDE DIVIDER. I LET... Read more
Crash
Incident date: Feb 12, 2021
AS I WAS PARKING IN FRONT OF MY WORKPLACE, MY CAR SUDDENLY ACCELERATED AND FLEW OVER PARKING DIVIDER TO OTHER SIDE OF THE PARKING LOT ABOUT 25 YARDS. AT THE TIME I WAS PULLING IN MY PARKING SLOT LIKE EVERY DAY IN THE MORNING, TURNING 90 DEGREES AND DRIVING VERY SLOW, AND SLOWING DOWN TO COMPLETE MY PARKING. MY CAR HIT AND FLEW OVER PARKING SIGN AND OTHER OBSTACLES PLACED ON CURBSIDE DIVIDER. I LET... Read more
Crash
Incident date: Feb 12, 2021
AS I WAS PARKING IN FRONT OF MY WORKPLACE, MY CAR SUDDENLY ACCELERATED AND FLEW OVER PARKING DIVIDER TO OTHER SIDE OF THE PARKING LOT ABOUT 25 YARDS. AT THE TIME I WAS PULLING IN MY PARKING SLOT LIKE EVERY DAY IN THE MORNING, TURNING 90 DEGREES AND DRIVING VERY SLOW, AND SLOWING DOWN TO COMPLETE MY PARKING. MY CAR HIT AND FLEW OVER PARKING SIGN AND OTHER OBSTACLES PLACED ON CURBSIDE DIVIDER. I LET... Read more
Crash
Incident date: Sep 30, 2020
TL* THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY WHICH CREATED A GLARE ON THE WINDSHIELD WHILE DRIVING. THE CONTACT WAS CONCERNED FOR HER SAFETY DUE TO THE GLARE IMPAIRING HER VISION OF THE ROADWAY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILUR... Read more
Incident date: Jan 22, 2021
I RECEIVED A LETTER ABOUT A RECALL AFTER BEING TOLD I WILL RECEIVE A CALL BACK. AFTER A FEW WEEKS I CONTACTED LEXUS SET A DATE OF SERVICE WAS GIVEN A RENT A CAR BY LEXUS WAS TOLD FOR FREE BUT I PAID A DEPOSIT. LEXUS HAS REFUNDED ME MY MONEY AFTER I PICK UP MY CAR A LOUD NOISE WAS COMING FROM THE DASH I CONTACTED LEXUS VIA EMAIL AND SCHEDULED A DATE WAS TOLD THAT THEY FORGOT TO CLOSE A LID AND THAT... Read more
Incident date: Nov 1, 2020
TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LEXUS OF JACKSONVILLE (10259 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (888) 721-3509) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HA... Read more
Incident date: Feb 15, 2021
I WAS DRIVING DOWN THE HIGHWAY IN VA AND I HEARD A LOUD EXPLOSION AND I LATER FOUND OUT THE SUNROOF EXPLODED ON ITS OWN NO CARS AROUND, NO OVER PASS IT JUST EXPLODED INTO LITTLE PIECES.
Incident date: Feb 15, 2021
I ATTEMPTED EMERGENCY BRAKING ON ELEVATED HIGHWAY DURING SNOWY CONDITIONS. SPEED WAS APPROXIMATELY 40-45 MPH. PRESSED FIRMLY ON BRAKE PEDAL AND NOTHING. NOTHING. BEGAN PUMPING ON BRAKES AND STILL NOTHING. STEERED CAR AWAY FROM BRAKING VEHICLES IN FRONT OF ME AND VEERED CAR INTO MEDIAN WALL TO AVOID REAR END COLLISION. . SEVERE DAMAGE TO CAR, BUT NO AIR BAG DEPLOYMENT AND AVOIDED HITTING ANY OTHER... Read more
Crash
Incident date: Feb 15, 2021
GOT A AIRBAG LIGHT ON WHEN I STARTED MY CAR THIS MORNING. EVERYTHING IS INTACT. WAS READING FORUMS ABOUT IT. SAYS THIS PROBLEM IS VERY COMMON. PLEASE LET ME KNOW I DID NOT TAKE A PICTURE. BUT IF NEEDED I CAN TAKE A PICTURE AND SEND IT TO YOU.
Incident date: Feb 15, 2021
GOT A AIRBAG LIGHT ON WHEN I STARTED MY CAR THIS MORNING. EVERYTHING IS INTACT. WAS READING FORUMS ABOUT IT. SAYS THIS PROBLEM IS VERY COMMON. PLEASE LET ME KNOW I DID NOT TAKE A PICTURE. BUT IF NEEDED I CAN TAKE A PICTURE AND SEND IT TO YOU.
Incident date: Feb 4, 2021
ROARING NOISE APPEARED IN 2020 UPON ACCELERATION OF THE VEHICLE FROM THE REAR DIFFERENTIAL THAT BECAME LOUDER OVERTIME WHICH WOULD NOT BE MENTIONED IN THE MULTIPLE INSPECTION REPORTS EVEN WHEN POINTED TO THE SERVICE REPRESENTATIVES ;INSTEAD ONE OF THEM VERBALLY DEMANDED $750 FOR THE DIAGNOSTICS AND $5000 FOR THE REPAIRS! THE OTHER GAVE AN INVOICE ESTIMATE OF $2000 FOR THE PART AND $800 FOR THE LA... Read more
Incident date: Jan 3, 2021
MY DRIVER SIDE WINDOW TURNS COMPLETELY OUTWARD WHEN I START MY CAR. IT ALSO HAPPENS WHEN I LOCK THE DOOR. I HAVE TO PHYSICALLY TURN IT BACK TO THE CORRECT POSITION BEFORE I CAN DRIVE. I WENT TO THE LEXUS DEALERSHIP, AND WAS TOLD THAT IT WOULD COST ME OVER $1200 TO HAVE IT REPAIRED. I AM A DISABLED SENIOR, AND THIS IS A FINANCIAL HARDSHIP ON ME. BY KEEP TURNING THE MIRROR, I AM AFRAID IT MI... Read more
Incident date: Dec 11, 2020
I OWN A 2007 LEXUS ES 350. I OWN THE CAR SINCE 2010. THE DASHBOARD OF THE CAR IS MELTED AND CRACKED. I CONTACTED A LOCAL DEALER AND WAS TO TOLD TO CONTACT THE HEADQUARTER. I CALLED THE HEADQUARTER (800) 255-3987 AND WAS TOLD THAT THEY CAN NOT HELP ME. HEADQUARTER SAYS IT IS KNOWN ISSUE BUT THE WARRANTY ENDED IN MAY 2017. THEY SAYS A LETTER REGARDING THE ISSUE WAS SENT OUT. I NEVER RECEIVED THA... Read more
Incident date: Oct 1, 2020
TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ATLANTIC LEXUS OF 110 (2090 BROADHOLLOW RD, FARMINGDALE, NY 11735, (516) 795-7600) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD... Read more
Incident date: Nov 9, 2020
THE POWER HARD TOP RATTLES AND MAKES LOTS OF NOISE. THE WHEEL SYSTEM FLASHES A LIGHT ONLY WHEN AIR IS NEEDED. IT WAS NOT FIXED UNTIL I WENT TO LEXUS AND HAD TO LEAVE MY VEHICLE THERE FOR 2 WEEKS. MY CONVERTIBLE ROOF IS NOT BROKEN AND SHOULD NOT BE MAKE THIS LOUD TERRIBLE NOISE WHEN I AM DRIVING
Incident date: Nov 9, 2020
THE POWER HARD TOP RATTLES AND MAKES LOTS OF NOISE. THE WHEEL SYSTEM FLASHES A LIGHT ONLY WHEN AIR IS NEEDED. IT WAS NOT FIXED UNTIL I WENT TO LEXUS AND HAD TO LEAVE MY VEHICLE THERE FOR 2 WEEKS. MY CONVERTIBLE ROOF IS NOT BROKEN AND SHOULD NOT BE MAKE THIS LOUD TERRIBLE NOISE WHEN I AM DRIVING
Incident date: Nov 9, 2020
THE POWER HARD TOP RATTLES AND MAKES LOTS OF NOISE. THE WHEEL SYSTEM FLASHES A LIGHT ONLY WHEN AIR IS NEEDED. IT WAS NOT FIXED UNTIL I WENT TO LEXUS AND HAD TO LEAVE MY VEHICLE THERE FOR 2 WEEKS. MY CONVERTIBLE ROOF IS NOT BROKEN AND SHOULD NOT BE MAKE THIS LOUD TERRIBLE NOISE WHEN I AM DRIVING
Incident date: Feb 9, 2021
LEXUS KEEP SENDING US A RECALL NOTICE (NO 20V682) BUT WITH REMEDY NOT AVAILABLE. IT HAS BEEN MORE THAN A YEAR WERE WE ARE TOLD OUR CAR MIGHT STALL DURING DRIVING. MY LEASE WILL EXPIRE THIS DECEMBER AND I AM STILL DRIVING A CAR THAT I AM TOLD IS NOT SAFE. I HAVE BEEN AVOIDING LONG TRIP WITH THE CAR FOR THIS REASON. LEXUS NEED TO COME UP WITH A REMEDY AND COMPENSATE THE CURRENT OWNER/LESSEE. MY CAR ... Read more