Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Mar 15, 2021
EXCESSIVE OIL CONSUMPTION. I PURCHASED THE CAR JANUARY 7, 2021 AND CHECKED THE OIL ON MARCH 15, 2021 BEFORE A LONG TRIP AND THE OIL DIDN'T EVEN REGISTER ON THE DIPSTICK. I FOLLOWED PROCEDURE BEFORE AND UP TO CHECKING THE OIL. I CHECKED IT WHEN IT WAS DELIVERED AND IT WAS AT THE APPROPRIATE LEVEL.
Incident date: Apr 14, 2021
TL* THE CONTACT OWNS A 2005 LEXUS GX470. THE CONTACT STATED HE NOTICED THAT THE SUBFRAME WAS CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE CHASSIS WAS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 153,000.
Incident date: Apr 1, 2021
FEATURE ACC: CONTROLS ACCELERATION AND/OR BRAKING TO MAINTAIN A PRESCRIBED DISTANCE BETWEEN THE VEHICLE AND ANOTHER ONE IN FRONT. MAY BE ABLE TO COME TO A STOP AND CONTINUE. SAFETY ISSUE: THE BRAKE LIGHTS DO NOT COME ON ESPECIALLY WHEN COMING TO A COMPLETE STOP IN TRAFFIC. VEHICLES FOLLOWING MY CAR ARE UNAWARE MY VEHICLE IS COMING TO A COMPLETE STOP, AND MAY REAR END MY VEHICLE. I REPORTED THE ISS... Read more
Incident date: Apr 1, 2021
FEATURE ACC: CONTROLS ACCELERATION AND/OR BRAKING TO MAINTAIN A PRESCRIBED DISTANCE BETWEEN THE VEHICLE AND ANOTHER ONE IN FRONT. MAY BE ABLE TO COME TO A STOP AND CONTINUE. SAFETY ISSUE: THE BRAKE LIGHTS DO NOT COME ON ESPECIALLY WHEN COMING TO A COMPLETE STOP IN TRAFFIC. VEHICLES FOLLOWING MY CAR ARE UNAWARE MY VEHICLE IS COMING TO A COMPLETE STOP, AND MAY REAR END MY VEHICLE. I REPORTED THE ISS... Read more
Incident date: Apr 6, 2021
TL* THE CONTACT OWNS A 2006 LEXUS IS250. THE CONTACT STATED WHILE DRIVING 40 MPH, THE TRANSMISSION FAILED TO SHIFT INTO THIRD GEAR. THE CONTACT STATED THAT THE CHECK ENGINE AND THE VEHICLE STABILITY CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED H... Read more
Incident date: Apr 1, 2020
DASHBOARD IS STICKY AND PEELING CAUSING SAFETY AND VISIBILITY ISSUES. I HAVE CONTACTED LEXUS AND THEY ARE NO LONGER FIXING THE ISSUE, THOUGH IT HAS BEEN RECALLED. THEY HAVE CLOSED THE RECALL BUT THIS IS STILL AN ISSUE AND THE RECALL SHOULD BE REOPENED.
Incident date: Apr 1, 2021
STICKY DASH AND DOOR PANELS WHEN ITS HOT
Incident date: Apr 1, 2021
STICKY DASH AND DOOR PANELS WHEN ITS HOT
Incident date: Apr 1, 2021
WHILE DRIVING, VEHICLE'S COMPUTER SYSTEMS SEEMED TO SHUT DOWN ENTIRELY. THESE INCLUDED THE MULTI-INFORMATIONAL DISPLAY IN THE INSTRUMENT CLUSTER AND THE PRIMARY INFOTAINMENT DISPLAY IN THE CENTER. VEHICLE'S PARKING SENSORS, ADAPTIVE CRUISE SYSTEM, AND INFOTAINMENT ALL WENT OFFLINE. THE SCREEN WENT BRIGHT MAGENTA AND THEN COMPLETELY SHUT DOWN. VEHICLE WAS ON THE HIGHWAY DURING THE INCIDENT IN D... Read more
Incident date: Apr 1, 2021
WHILE DRIVING, VEHICLE'S COMPUTER SYSTEMS SEEMED TO SHUT DOWN ENTIRELY. THESE INCLUDED THE MULTI-INFORMATIONAL DISPLAY IN THE INSTRUMENT CLUSTER AND THE PRIMARY INFOTAINMENT DISPLAY IN THE CENTER. VEHICLE'S PARKING SENSORS, ADAPTIVE CRUISE SYSTEM, AND INFOTAINMENT ALL WENT OFFLINE. THE SCREEN WENT BRIGHT MAGENTA AND THEN COMPLETELY SHUT DOWN. VEHICLE WAS ON THE HIGHWAY DURING THE INCIDENT IN D... Read more
Incident date: Apr 1, 2021
WHILE DRIVING, VEHICLE'S COMPUTER SYSTEMS SEEMED TO SHUT DOWN ENTIRELY. THESE INCLUDED THE MULTI-INFORMATIONAL DISPLAY IN THE INSTRUMENT CLUSTER AND THE PRIMARY INFOTAINMENT DISPLAY IN THE CENTER. VEHICLE'S PARKING SENSORS, ADAPTIVE CRUISE SYSTEM, AND INFOTAINMENT ALL WENT OFFLINE. THE SCREEN WENT BRIGHT MAGENTA AND THEN COMPLETELY SHUT DOWN. VEHICLE WAS ON THE HIGHWAY DURING THE INCIDENT IN D... Read more
Incident date: Jan 7, 2015
THE PROBLEM IS A PREVIOUS TSB ON LEXUS'S WEBSITE CALLED 9LC SPECIAL SERVICE CAMPAIGN FOR THE ELECTRIC POWER STEERING LINK ASSEMBLY. THE STEERING IS VERY UNSAFE WITH RANDOM WANDERING BETWEEN LANES AND IS VERY NOTCHY WITH RAPID MOVEMENT ONCE A CERTAIN ANGLE IS REACHED. IT HAS A DEAD ZONE OF ABOUT 20 DEGREES ON EACH SIDE AND EVERY IMPERFECTION IN THE ROAD CAUSES THE CAR TO WANDER BUT THE STEERING IS ... Read more
Crash
Incident date: Apr 6, 2021
ABS BRAKE ACTUATOR IS FAILING AND MAKING A LOUD NOISE WHEN BRAKES ARE APPLIED. THIS SEEMS TO BE A COMMON ISSUE FOR LEXUS. CONTACTED LEXUS DEALER AND THEY TOLD ME THE CAR IS NOT COVERED UNDER ANY RECALLS OR WARRANTY EXTENSIONS.
Incident date: Jan 10, 2018
WHEN PRESSING THE BRAKE PADDLE, I GET A CLICKING NOISES FROM THE BRAKES. HAPPY HE ONLY HAS 80,000 MILES. DON'T KNOW IF WAS IN THE ORIGINAL RECALL FROM LEXUS BUT FOR THE COST OF A REPAIR THAT THEY KNEW WAS GOING TO. E A PROBLEM THEY SHOULD ALL REPAIRS. THIS IS A SAFETY ISSUE AND I BELIEVE LEXUS SHOULD HAVE FULL RESPONSIBILITY.
Incident date: Apr 6, 2021
KNOCKING SOUND COMING FROM THE ENGINE AT ~50K MILES. TOOK IT TO A LEXUS SERVICE CENTER AND WAS INFORMED THAT THE SOUND WAS FROM A FAILING BRAKE VACUUM PUMP. IF NOT ADDRESSED, THE FAILING PUMP COULD MAKE BRAKING THE VEHICLE EXTREMELY DIFFICULT AND POTENTIALLY CAUSE AN ACCIDENT. THE 2017 RX350S HAVE A RECALL FOR THIS EXACT ISSUE BUT NOTHING FOR THE 2016 RX350S. DISAPPOINTED THAT A VEHICLE THAT HAS B... Read more
Incident date: Jan 1, 2015
THIS VEHICLE HAS AN OIL CONSUMPTION PROBLEM THE SAME AS OTHER TOYOTA VEHICLES IN THE CLASS ACTION LAWSUIT RELATING TO OWNERS HAVING TO CONSTANTLY SPEND MONEY ON OIL DUE TO A DEFECT IN THE ENGINE. THIS TOYOTA/LEXUS ENGINE DEFECT CONSUMES OIL AND THIS PROBLEM GROWS WORST AS THE VEHICLES GET OLDER. TOYOTA KNEW OF THIS ISSUE BUT DID NOT INFORM CUSTOMERS, AND WILL NOT HELP IN THE REPAIR OR DO A RECALL.... Read more
Incident date: Sep 14, 2020
OWNER MANUAL, SAYING IT'S LIFETIME NO CHANGING TRANSMISSION FLUID. NOW HAVING PROBLEMS WITH MY TRANSMISSION BECAUSE OF THAT. I WENT ON LEXUS FORUMS, AND A LOT OF LEXUS OWNER HAVING TRANSMISSION PROBLEMS BECAUSE OF TRANSMISSION FLUID. LEXUS IS NOT STANDING BEHIND THEIR PRODUCTS.
Incident date: Apr 3, 2021
I BOUGHT USED 2016 LEXUS ES350, MILES 84000, AND AFTER A MONTH I HEARD RATTLING NOISE FROM RIGHT SIDE OF ENGINE. MOST LIKELY FROM WATER PUMP PULLY.
Incident date: Apr 2, 2021
MECHANIC/CAR INSPECTOR FOUND LEAKAGE OF POWER STEERING AND RACK AND PINION FAULTY, NEEDING REPLACEMENT RACK AND PINION ASSEMBLY WHEN I TOOK CAR FOR MARYLAND INSPECTION. IT FAILED. CAR PURCHASED AT DULLES MOTORCARS/ KIA SUBARU IN LEESBURG, VIRGINIA WITH 56,000 MILES. COST OF REPAIR IS $1800.00. DEALER SAID THERE WAS NOTHING WRONG WITH THE CAR, HOWEVER FAILED INSPECTION. CAR WAS BOUGHT ON $/1/2021... Read more
Incident date: Apr 2, 2021
MECHANIC/CAR INSPECTOR FOUND LEAKAGE OF POWER STEERING AND RACK AND PINION FAULTY, NEEDING REPLACEMENT RACK AND PINION ASSEMBLY WHEN I TOOK CAR FOR MARYLAND INSPECTION. IT FAILED. CAR PURCHASED AT DULLES MOTORCARS/ KIA SUBARU IN LEESBURG, VIRGINIA WITH 56,000 MILES. COST OF REPAIR IS $1800.00. DEALER SAID THERE WAS NOTHING WRONG WITH THE CAR, HOWEVER FAILED INSPECTION. CAR WAS BOUGHT ON $/1/2021... Read more
Incident date: Mar 31, 2021
I WHEN TO A CAR WASH FACILITY AND THE ICS SENSOR WHEN CRAZY!!! (FLASHING THE WARNING LIGHT). NOW MY CAR GIVING ME A ICS MALFUNCTION. THE AUTOMATIC BRAKING DON'T WORK AND THE PARKING ASSISTANCE NEITHER. I BELIEVE THIS IS A MANUFACTURING PROBLEM DUE SAME CAR MODEL AND YEAR EXPERIENCE THE SAME BUT IT HAS DIFFERENT VIN SO THERE IS NOT A RECALL FOR MY VIN.
Incident date: Mar 31, 2021
I WHEN TO A CAR WASH FACILITY AND THE ICS SENSOR WHEN CRAZY!!! (FLASHING THE WARNING LIGHT). NOW MY CAR GIVING ME A ICS MALFUNCTION. THE AUTOMATIC BRAKING DON'T WORK AND THE PARKING ASSISTANCE NEITHER. I BELIEVE THIS IS A MANUFACTURING PROBLEM DUE SAME CAR MODEL AND YEAR EXPERIENCE THE SAME BUT IT HAS DIFFERENT VIN SO THERE IS NOT A RECALL FOR MY VIN.
Incident date: Mar 31, 2021
I WHEN TO A CAR WASH FACILITY AND THE ICS SENSOR WHEN CRAZY!!! (FLASHING THE WARNING LIGHT). NOW MY CAR GIVING ME A ICS MALFUNCTION. THE AUTOMATIC BRAKING DON'T WORK AND THE PARKING ASSISTANCE NEITHER. I BELIEVE THIS IS A MANUFACTURING PROBLEM DUE SAME CAR MODEL AND YEAR EXPERIENCE THE SAME BUT IT HAS DIFFERENT VIN SO THERE IS NOT A RECALL FOR MY VIN.
Incident date: Feb 7, 2021
TL* THE CONTACT OWNED A 2016 2013 LEXUS CT200. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE BRAKES LOCKED UP NOT ALLOWING THE BRAKE PEDAL TO BE DEPRESSED. AS A RESULT, THE VEHICLE RAN INTO A TELEPHONE POLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED A BROKEN COLLAR BONE, BROKEN LEFT HAND, AND A BROKEN FEMUR BONE. THE CONTACT DID RECEIVE MEDICAL ATTENTION. THE VEHICLE... Read more
Crash
1 injured
Incident date: May 8, 2018
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT WHILE INSPECTING THE INTERIOR OF THE VEHICLE, HE NOTICED THAT THE DASHBOARD ON THE DRIVER'S AND PASSENGER'S SIDE AIR BAG ENCLOSURE AREA WAS CRACKED. POHANKA LEXUS (13909 LEE JACKSON MEMORIAL HIGHWAY, CHANTILLY, VA 20151, (703) 968-9100) WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHIC... Read more
Incident date: Mar 24, 2021
TL* THE CONTACT OWNS A 2015 LEXUS RX350. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE LOSS MOTIVE POWER. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUF... Read more
Incident date: Mar 22, 2021
I CALLED THE LOCAL DEALER WAS TOLD THEY CAN NOT HELP ME. I CALL THE LEXUS BRAND ENGAGEMENT CENTER LINE AND WAS CALLED BACK WITH AN EXPLANATION WHY MY VEHICLE IS NOT ELIGIBLE. EVEN THOUGH IT IA EXHIBITING THE MALFUNCTION. THE DEADLINE WAS DECEMBER 31,2020. THIS LAST REFUSAL TO DEAL WITH A PART THAT THEY ARE WELL AWARE IS MALFUNCTIONING DUE TO THEIR FAILURE TO BUILD A RELIABLE PRODUCT, AS THEY HAVE ... Read more
Incident date: Dec 18, 2020
LEXUS HAD RECEIVED NUMEROUS REPORTS WHERE VARIOUS BRAKE SYSTEM RELATED WARNING LAMPS ILLUMINATE DUE TO INTERNAL MALFUNCTIONS OF THE BRAKE ACTUATOR ASSEMBLY. WHILE MY 2007 LS 460'S BRAKE ACTUATOR ASSEMBLY WAS REPLACED UNDER THIS RECALL/WARRANTY AND WAS REPLACED 3 YEARS AGO, MY VEHICLE CONTINUES TO HAVE THE SAME ISSUE. THE LEXUS'S RECALL LETTER DATED APRIL 19, 2016 TO ME STATED THAT THE PRIMARY CO... Read more
Incident date: Mar 22, 2021
TL* THE CONTACT OWNS A 2007 LEXUS LS460. THE CONTACT STATED THAT THERE WAS A GLARE REFLECTING OFF THE DASHBOARD WHILE DRIVING. THE CONTACT STATED WHILE DRIVING HER VISIBILITY AFFECTED BY THE GLARE. THE VEHICLE TO NALLEY LEXUS ROSWELL (980 MANSELL RD, ROSWELL, GA 30076, 770-284-8580) HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAI... Read more
Incident date: Jan 3, 2018
ELECTRICAL SYSTEMS IS FRIED, DRAINING EVERY BATTERY I BUY ( ABOUT A TOTAL OF 15 OR MORE BOUGHT) I'VE CHANGED THE STARTER AND ALTERNATOR MULTIPLE TIMES AS WELL. IF I TURN THE A/C ON THE LIGHTS DIM AND THE CAR SLOWS DOWN DANGEROUSLY BEFORE COMPLETELY SHUTTING DOWN! MY CAR IS A RISK ON THE ROAD SO I HAVEN'T BEEN ABLE TO DRIVE IT SINCE FINDING OUT, YET, I STILL HAVE TO PAY INSURANCE EVERY MONTH ON IT.
Fire
Incident date: Jan 3, 2018
ELECTRICAL SYSTEMS IS FRIED, DRAINING EVERY BATTERY I BUY ( ABOUT A TOTAL OF 15 OR MORE BOUGHT) I'VE CHANGED THE STARTER AND ALTERNATOR MULTIPLE TIMES AS WELL. IF I TURN THE A/C ON THE LIGHTS DIM AND THE CAR SLOWS DOWN DANGEROUSLY BEFORE COMPLETELY SHUTTING DOWN! MY CAR IS A RISK ON THE ROAD SO I HAVEN'T BEEN ABLE TO DRIVE IT SINCE FINDING OUT, YET, I STILL HAVE TO PAY INSURANCE EVERY MONTH ON IT.
Fire
Incident date: Jan 3, 2018
ELECTRICAL SYSTEMS IS FRIED, DRAINING EVERY BATTERY I BUY ( ABOUT A TOTAL OF 15 OR MORE BOUGHT) I'VE CHANGED THE STARTER AND ALTERNATOR MULTIPLE TIMES AS WELL. IF I TURN THE A/C ON THE LIGHTS DIM AND THE CAR SLOWS DOWN DANGEROUSLY BEFORE COMPLETELY SHUTTING DOWN! MY CAR IS A RISK ON THE ROAD SO I HAVEN'T BEEN ABLE TO DRIVE IT SINCE FINDING OUT, YET, I STILL HAVE TO PAY INSURANCE EVERY MONTH ON IT.
Fire
Incident date: Mar 24, 2021
SO I JUST GOT THIS LEXUS 2 DAYS AGO AND I NOTICE THAT IF I HAVE TO BRAKE SUDDENLY, THE CAR ROLLS FORWARD FOR LIKE A EXTRA 3 SECONDS..YOU CAN FEEL WHEN THE BRAKES LOCK UP AND MAKE THE CAR SLIDE FORWARD, AND YOU CAN ALSO HEAR IT AS WELL..THIS IS SUPER DANGEROUS AND NEEDS TO BE FIXED
Incident date: Mar 22, 2021
I WAS SOLD MY CAR WITH AN OPEN RECALL OF THE FUEL PUMP BACK IN DECEMBER OF 2020. THE RECALL WAS IN OCTOBER AND THE DEALERSHIP SOLD ME A CAR WITH AN OPEN RECALL AND LET ME DRIVE THE CAR UNTIL MARCH
Incident date: Mar 22, 2021
I OWN THIS CAR IN CANADA ONTARIO SINCE NOVEMBER2018. CARFAX HISTORY REPORT SHOWS AN EXACT SPECIFICATION AND VIN ON A CAR REGISTERED IN BEE CAVE TEXAS. THE CAR IN THE USA STARTED SHOWING IN MARCH 2019. I CALLED USA POLICE AND THE OFFICER FOUND THE CAR CARRYING MY CANADIAN CAR VIN. THIS IS A STOLEN CAR HAD MY VIN PUT ON IT. NOBODY IS TAKING ACTION AS THIS USA CAR WAS NOT REPORTED STOLEN. THE OFFICER... Read more
Incident date: Nov 28, 2020
THE HEAD GASKET IS LEAKING. AFTER SPEAKING WITH SEVERAL MECHANICS WHO WORK ON THIS TYPE OF CAR AND ISSUE AND THEY HAVE ALL SAID THAT "3RD GENERATION PRIUS ENGINES ALL HAVE THIS LEAKING HEAD GASKET PROBLEM, NO OTHER GENERATION HYBRID ENGINE FROM TOYOTA OR LEXUS DOES". WHY WASN'T THIS RECALLED? I DON'T UNDERSTAND HOW TOYOTA AND LEXUS GET AWAY WITH A SHODDY PRODUCT THAT CREATES A $5-8K EXPENSE ON THE... Read more
Incident date: Mar 21, 2021
WHILE DRIVING ANYTIME I ATTEMPT TO SLOW THE VEHICLE THE BRAKES DO NOT WORK AS IT SHOULD THE CAR CONTINUE TO ROLL FORWARD FOR A FEW SECONDS BEFORE IT COMPLETELY STOPS. ABS AND TRACTION CONTROL LIGHTS ARE ON. MY MECHANIC INSPECTED THE VEHICLE AND ADVISED THAT BRAKE BOOSTER PUMP NEEDS TO BE REPLACED AND SAID THERE IS A SAFETY RECALL FOR THIS FAULTY PART. I TOOK MY CAR TO LEXUS BUT THEY REFUSED TO FIX... Read more
Incident date: Feb 5, 2021
SUDDEN UNINTENDED ACCELERATION WITH BRAKING PROBLEMS. THREE EPISODES. THE FIRST EPISODE WAS A COMPLAINT TO THE DEALER WITH DOCUMENTATION IN THE CAR'S SERVICE RECORD. THE SECOND OF WHICH WAS WORKED-UP FOR ONE WEEK BY THE DEALER WITH NO ANSWERS. THE THIRD EPISODE OCCURRED GOING DOWN A PARKING RAMP AND RESULTED IN LOSS OF CONTROL OF THE CAR AND INJURIES TO BOTH FENDERS. THE CAR'S "BLACK BOX" WAS NOT ... Read more
Crash
Incident date: Feb 5, 2021
SUDDEN UNINTENDED ACCELERATION WITH BRAKING PROBLEMS. THREE EPISODES. THE FIRST EPISODE WAS A COMPLAINT TO THE DEALER WITH DOCUMENTATION IN THE CAR'S SERVICE RECORD. THE SECOND OF WHICH WAS WORKED-UP FOR ONE WEEK BY THE DEALER WITH NO ANSWERS. THE THIRD EPISODE OCCURRED GOING DOWN A PARKING RAMP AND RESULTED IN LOSS OF CONTROL OF THE CAR AND INJURIES TO BOTH FENDERS. THE CAR'S "BLACK BOX" WAS NOT ... Read more
Crash
Incident date: Mar 21, 2021
2004 LEXUS LS430 VEHICLE STALLED AND WOULD NOT RESTART IMMEDIATELY ON THE ROAD PRESENTING DANGEROUS CONDITION. ENGINE WOULD CRANK BUT NOT RESTART. VEHICLE WOULD RESTART THE NEXT DAY. THIS HAPPENED TWICE BEFORE PUMP FAILED COMPLETELY. RESEARCH INDICATES THIS PROBLEM IDENTICAL TO THAT IDENTIFIED IN NHTSA CAMPAIGN ID O4V295000.BUILD DATES 2003-07-29 UNTIL 2004-01-23. LEXUS CAMPAIGN 4LB 2004 LS 430... Read more
Incident date: Oct 1, 2020
TL* THE CONTACT OWNS A 2019 LEXUS NX300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAY CATENA LEXUS OF FREEHOLD (4264 US HIGHWAY 9, FREEHOLD, NJ 07729) WAS CONTACTED AND CONFIRME... Read more
Incident date: Mar 20, 2021
I WAS DRIVING DOWN HIGHWAY AND HEARD A LOUD EXPLOSION. I WAS VERY SHAKEN UP. IT WAS A SCARY EXPERIENCE. I WAS TRAVELING 220 CROSS LAKE BRIDGE AND AT TIME COULD NOT PULL OVER. I KEPT HEARING CRUNCHING NOISE ABOVE ME. I OPENED SUNROOF INSIDE COVER AND THAT'S WHEN I NOTICED THE SUNROOF WAS SHATTERED AND IT WAS WHAT HAD EXPLODED.
Incident date: Mar 10, 2021
MY ISSUE PERTAINS TO THE STICKY DASH AND THE SAME MATERIALS USED ON PARTS OF THE DOOR NEAR THE HANDLES. WHEN THE TEMPERATURE GETS OVER 80 DEGREES THE MATERIAL STARTS TO MELT AND BECOMES EXTREME HOT AND STICKY. WHEN I TRIED TO GRAB PAPERS I LEFT ON THE DASH I HAD TO TEAR THEM OFF AND IT LEFT A STICKY SUBSTANCE. IT ALSO CAN BECOME EXTREMELY HOT AND WHEN I HIT ANY PART OF THE DASH WHEN HEATED IT BURN... Read more
2 injured
Incident date: Mar 16, 2021
TL* THE CONTACT OWNS A 2020 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT RAY CATENA LEXUS OF MONMOUTH LOCATED AT 2135 NJ-35, OAKHURST, NJ 07755, (732)493-5000, HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT ... Read more
Incident date: Jun 1, 2020
THE HORN DOES NOT WORK AT ALL. IN MOTION OR PARKED . ON OR OFF.
Incident date: Jun 1, 2020
THE HORN DOES NOT WORK AT ALL. IN MOTION OR PARKED . ON OR OFF.
Incident date: Jan 1, 2021
WHEN I OPENED MY VEHICLE DOOR AT NIGHT AND EXITING MY VEHICLE THE VEHICLE DOOR DOES NOT PROVIDE A VISUAL WARNING TO OTHER VEHICLE DRIVERS IN THE PATH OF MY 2021 LEXUS ES 350. I DID AN INVESTIGATION AND FOUND THAT ALL OPENING DOORS ON ALL 17 MILLION VEHICLE DOORS DO NOT PROVIDE AN ADDED ZONE OF ILLUMINATION THAT IS AUTOMATICALLY ILLUMINATED BY ANOTHER VEHICLE DRIVERS HEADLIGHT TO ALLOW ACCIDENT AVO... Read more
Incident date: Mar 1, 2021
TL* THE CONTACT OWNS A 2017 LEXUS IS200T. THE CONTACT STATED THAT AFTER RE-FUELING, THE VEHICLE WOULD NOT IMMEDIATELY START. ADDITIONALLY, WHILE DRIVING AT AN UNDISCLOSED SPEED, THE TRANSMISSION FAILED TO PROPERLY SHIFT GEARS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LEXUS OF WESLEY CHAPEL LOCATED AT 5350 EAGLESTON BLVD, WESLEY CHAPEL, FL 33544 WHO DIAGNOSED THAT THE FUEL PUMP WAS FAULTY AND NEED... Read more
Incident date: Jan 13, 2020
THIS VEHICLE HAD A RECALL DATE OF 01/13/2020. EVERY TIME I CALL LEXUS DEALERSHIP REGARDING THE RECALL, I AM TOLD THAT THEY DO NOT YET HAVE A REMEDY. WHEN WILL THEY HAVE A REMEDY? RATHER SCARY DRIVING HIGHWAY AT 65 MPH. AND THINKING THAT THE FUEL PUMP MAY FAIL. SHOULDN'T NHTSA LOOK INTO WHY THIS IS TAKING SO LONG FOR THE MANUFACTURER TO FIND A REMEDY? IT IS NOW 14 MONTHS SINCE THE RECALL WAS ISSU... Read more
Incident date: Mar 11, 2021
TL* THE CONTACT CALLED ON BEHALF OF 2021 LEXUS LC500 VEHICLES. THE CONTACT STATED WHILE DRIVING BEHIND 2021 LEXUS LC500, THE REAR TAILLIGHT COVER/LENS WERE REFLECTIVE MAKING IT APPEAR AS IF THE VEHICLE HAD THE TURNING SIGNALS ON OR THE HAZARD LIGHTS WERE ACTIVATED. THE CONTACT DID NOT OWN THE VEHICLE THEREFORE IT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS CONCERNED THAT THE DESIGN COULD CAUSE... Read more