Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 16, 2021
I had the Lexus nx200 year 2017 only for a little over a month and got into a accident. On June 16 I got into a car accident. My car was considered total lost with head on collision front damage with another vehicle and my air bags never deployed. The opposite vehicle air bags deployed. My safety was put at risk for this matter. My had hit the steering wheel and I was treated in the hospital with ... Read more
Crash
1 injured
Incident date: Jun 14, 2021
Smoke started coming out of hood when returning home. Opened hood to check engine and choked on smoke. After engine cooled, found VVT-I tube is leaking at lower end of rubber hose. Engine oil had accumulated around engine compartment aft, a bit foward of VVT-i tube, and to passenger side. Searched Internet and saw that LSC-90K oil line "campaign" has the exact same part that is part of campaig... Read more
1 injured
Incident date: Jun 14, 2021
While driving 65-70mph on the freeway, the car started dinging and one of the first messages that we saw was "pre-collision system malfunction" & "hybrid system malfuncion" followed by every other "system malfunction" and the gas pedal was no longer supplying gas to the car. We were in the fast lane and had to work over 3 or 4 lanes to get to the emergency lane/exit. Since we were at an exit, we t... Read more
Incident date: Sep 1, 2020
The dashboard of our 2009 Lexus RX350 has developed multiple severe cracks horizontally and vertically. The dashboard has also become very hard. The cracks are deep and appear to extend the full depth of the dash down to the underlayment. We are concerned that, in the event of an accident, the dashboard will shatter, and shards will effectively become missiles, cutting through whatever or whoev... Read more
Incident date: Apr 1, 2019
The wiring harness for the front passenger airbag was recalled by lexus because it is too short and frequently becomes disconnected which disables the front passenger airbag and cause the air bag light to turn on on the instrument panel. Lexus sent a letter informing me of the recall, but it was sent to my parents house and I did not receive it in time. After finding the recall letter, the pandemi... Read more
Incident date: May 27, 2021
While driving at about 25 miles an hour my car suddenly sped up. I was approaching a very busy street Afraid it would collide with another. vehicle I quickly turned left and crashed into a tree on the medium.
Crash
Incident date: May 27, 2021
While driving at about 25 miles an hour my car suddenly sped up. I was approaching a very busy street Afraid it would collide with another. vehicle I quickly turned left and crashed into a tree on the medium.
Crash
Incident date: May 27, 2021
While driving at about 25 miles an hour my car suddenly sped up. I was approaching a very busy street Afraid it would collide with another. vehicle I quickly turned left and crashed into a tree on the medium.
Crash
Incident date: May 30, 2021
I AM HAVING A PROBLEM WITH MY SIDE VIEW MIRRORS. THEY KEEP POPPINGLOOSE, SWINGING FREELY ON IT'S BASE.ONE TIME THE MIRROR POPPED LOOSE WHILE I WAS DRIVING. COULD NOT SEE TRAFFIC IN THE RIGHT LANE. COULD CAUSE AN ACCIDENT.
Incident date: May 30, 2021
I AM HAVING A PROBLEM WITH MY SIDE VIEW MIRRORS. THEY KEEP POPPINGLOOSE, SWINGING FREELY ON IT'S BASE.ONE TIME THE MIRROR POPPED LOOSE WHILE I WAS DRIVING. COULD NOT SEE TRAFFIC IN THE RIGHT LANE. COULD CAUSE AN ACCIDENT.
Incident date: Apr 29, 2021
On April 29 while travelling on I185 toward Columbus, GA I heard a loud noise followed by the sound of crumbled glass. When I could find a safe place to pull over, I looked and discovered that my moonroof had shattered. Had the curtain under the moonroof had not been drawn, I would have been hit with the shattered glass, probably resulting in my loss of control over the vehicle at interstate speed... Read more
Incident date: May 30, 2020
DASHBOARD ON 2009 LEXUS ES 350 HAS BEGUN TO MELT AND ON SUNNY DAYS THE REFLECTION ON THE WINDSHIELD POSES A SAFETY HAZARD AND REDUCES VISIBILITY. IN ADDITION THE MELTING PLASTIC IS VERY STICKY AND COULD BE HAZARDOUS FOR DRIVER NOT TO MENTION THE POISON EXPOSURE TO ITS VAPORS. THERE WAS A RECALL FOR THIS PROBLEM ON 2007 AND 2008 MODELS. THE 2009 IS IDENTICAL IN DESIGN AND LEXUS SHOULD FIX THIS. I C... Read more
Incident date: May 28, 2021
While driving Brake & Abs warning lights displayed on the dash with the warning brake malfunction, Took it to the shop they diagnose Bad brake module. My brake pads & rotors and all scedule maintenance uptodate.
LEXUS
LS500
(2019) — POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
May 27, 2021
Incident date: Apr 1, 2021
The contact owns a 2019 Lexus LS500. The contact stated that he pulled into his driveway, placed the gear in park, got out of the vehicle to get something but without warning the vehicle rolled backward over the contact, dragging the contact to the end of the driveway where the vehicle crashed into the curb. No Air Bags deployed. The contact sustained an injury to the left side of his body, fractu... Read more
Crash
1 injured
Incident date: May 18, 2021
Sales rep. Stated that the dash boards is very sticky
Incident date: Apr 9, 2019
2008 GS350 - 129k miles - 1 owner Looking for input on whether/how to proceed as this is now a multi-year problem (2019- 2021). My 2008 Lexus GS350 had the following recalls (All fuel and engine related): NHTSA CAMPAIGN ID: 18V432000; NHTSA Campaign Number: 14V647000 NHTSA CAMPAIGN ID: 09V020000; NHTSA CAMPAIGN ID: 10V309000 Before the last fuel assembly recall work was out of warranty 2019, I s... Read more
Incident date: May 15, 2021
TAKATA AIRBAG HAS BEEN RECALLED FOR THIS MODEL. ATTEMPTS HAVE BEEN MADE TO CONTACT VIA INSTRUCTIONS ON RECALL LETTER FROM MANUFACTURER. WAS INFORMED SOMEONE WOULD BE OUT TO REPAIR IT AND NO ONE SHOWED UP.
Incident date: Sep 15, 2020
I BOUGHT MY CAR IN SEPTEMBER OF 2020. SINCE I PURCHASED THIS VEHICLE, I HAVE ONLY DRIVEN 4000 MILES. THIS VEHICLE HAS ONLY BEEN DRIVEN AROUND MY NEIGHBORHOOD AND THROUGHOUT MY CITY, NEVER ON THE HIGHWAY OR FREEWAY. I ONLY USE MY LEXUS TO BUY GROCERIES AND TAKE MY KIDS TO SCHOOL. THE CITY OF DEARBORN STREETS ARE CONSTANTLY CLEANED, AND THERE ARE NEVER ANY SEMI-TRUCKS. WHEN I AM NOT DRIVING MY LEXUS... Read more
Incident date: May 3, 2021
THE FRONT TIMING COVER SEAL ON MY CAR WAS RESEALED AT 105,124 MILES @ A COST OF $2,804.52 PLUS TAX ON NOVEMBER 2014. THE CAR WAS 8 YEARS OLD. I AM NOW BEING TOLD THAT THE TIMING COVER NEEDS TO BE RESEALED/REPLACED AGAIN. THE CAR HAD 160,830 MILES WHEN I TOOK IT IN FOR SERVICE ON 5/3/2021. BY THE WAY, THE SERVICE ADVISER WROTE THE WRONG MILEAGE. HE MISTAKENLY WROTE 168,036 MILES AS THE ODOMETER RE... Read more
Incident date: Feb 1, 2020
TL* THE CONTACT OWNS A 2017 LEXUS GX460. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO OPERATE CORRECTLY. WHILE DRIVING WITH THE CRUISE CONTROL SET AT 65 MPH, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ENGAGED INDEPENDENTLY AND BROUGHT THE VEHICLE TO A SUDDEN STOP. THE FAILURE WAS EXPERIENCED ON NUMEROUS OCCASIONS. THE CONTACT STATED THAT ON ONE OCCASION THE CONTACT AVOIDED A NEAR COLLISION WIT... Read more
Incident date: May 4, 2021
ACTUATOR (BREAKS) FAILURE ON CITY STREET NOISE COMING FROM UNDER FRONT OF CAR WHEN BREAKING SLOW TO STOP WHEN BREAKING, CONFIRMED BY MAVIS MECHANIC TO BE ISSUE AND WAS SENT BACK TO DEALER FOR REPLACEMENT. DEALERSHIP TRIED TO DENY THIS IS ISSUE WITH THESE CARS WAS TOLD IT WAS SAFE TO DRIVE ONLY TO FIND ON INTERNET IT IS NOT SAFE TO DRIVE THE CAR. THEY WANT 3K TO FIX A KNOWN ISSUE WITH THE 2016 MODE... Read more
Incident date: Oct 1, 2020
2017 LEXUS ES350. CONSUMER WRITES REGARDING VEHICLES SAFETY CONNECT SYSTEM BEING DISCONNECTED. *LD *JS
Incident date: May 4, 2021
AIRBAGS FAILED DURING A MAJOR ACCIDENT
Crash
Incident date: May 4, 2021
TL* THE CONTACT OWNS A 2011 LEXUS RX 450H. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE BUT NONE OF THE AIR BAGS DEPLOYED. THE CONTACT WAS THE ONLY PERSON THAT SUSTAINED INJURIES (BODY SORENESS) BUT DID NOT SEEK MEDICAL TREATMENT. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED DURING THE INCIDENT. THE VEHICLE WAS TOWED TO TH... Read more
Crash
1 injured
Incident date: Mar 30, 2021
DASHBOARD IS STICKY/TACKY. DASHBOARD IS ALSO VERY SHINY AND MAKE IT'S ALMOST IMPOSSIBLE TO DRIVE IN SUNLIGHT. WHICH IS VERY UNSAFE
Incident date: May 6, 2021
MY OIL COOLER LINE BUSTED AND DID NOT KNOW TILL I GOT HOME THANK GOD THE ENGINE DID NOT SEIZE. COME TO FIND OUT THE LINE IS MADE OF RUBBER AND NOT METAL. I UNDERSTAND LEXUS IS AWARE BUT THEY ARE NOT CALLING FOR A RECALL. I TH8NK THEY SHOULD PAY FOR WORK PERFORMED
Incident date: May 5, 2021
ANTI-LOCK BRAKING SYSTEM,VEHICLE STABILITY CONTROL SYSTEM,TRACTION CONTROL SYSTEM
Incident date: Jan 1, 2019
DASHBOARD CRACKING EVEN THOUGH WINDSHIELD SCREEN USED WHEN NOT IN GARAGE. VEHICLE KEPT IN HOME GARAGE AS WELL AS GARAGE AT HOSPITAL WHILE I WORKED.
Incident date: May 1, 2021
WHILE TRAVALING ON I-85 NORTH, IN CABARRUS COUNTY TOWARD GREENSBORO , NC, A WHITE MINI VAN STARTING RIDING CLOSE TO MY CAR FOR ABOUT 15 SECONDS AND THEN PULLED BACK. APPROX 15 SECONDS LATER MY STEREO SWITCHED STATIONS AND THEN GOT VERY LOUD. I LOST ALL CONTROL OF MY DISPLAY SCREEN, VOLUME, STATION SELECTION, OFF/ON...ETC. THIS HAS NEVER HAPPENED BEFORE. I SUSPECT THAT MY CAR STEREO WAS HANKED BY T... Read more
Incident date: Apr 23, 2021
WE TOOK THE CAR IN BECAUSE WHEN THE CAR IS COLD IT DOES NOT SHIFT PROPERLY. THIS PROBLEM HAS BEEN HAPPENING AND GETTING WORSE SINCE IT WAS THERE FOR A RECALL ON THE TRANSMISSION SOFTWARE. DEALER REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM STATING THE DIAGNOSTIC COMPUTER SHOWS NO ERROR CODES, WHILE IGNORING THE FACT WHEN YOU SHIFT FROM PARK TO REVERSE OR DRIVE THE VEHICLE JERKS AND THE GEAR LEVE... Read more
Incident date: May 3, 2021
TL* THE CONTACT OWNS A 2010 LEXUS LS460. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, A BRAKE FAILURE WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO WILKIE LEXUS (568 LANCASTER AVE, HAVERFORD, PA 19041) WHERE IT WAS DIAGNOSED WITH THE BRAKE ACTUATOR NEEDING TO BE REPLACED. THE VEHICLE WAS NO... Read more
Incident date: Apr 25, 2021
TL* THE CONTACT OWNS A 2018 LEXUS NX300. THE CONTACT STATED THAT WHILE PARKED IN FRONT OF A STORE WITH THE ENGINE RUNNING, A PEDESTRIAN INFORMED HIM THAT AN UNKNOWN FLUID HAD BEEN POURING FROM UNDERNEATH THE ENGINE. THE CONTACT IMMEDIATELY EXITED THE VEHICLE AND CALLED THE FIRE DEPARTMENT. ONCE THE FIRE DEPARTMENT ARRIVED ON THE SCENE, THE CONTACT WAS INFORMED THAT THE FUEL HOSE WAS TORN WHICH CAU... Read more
Incident date: Apr 29, 2021
NOTCHY STEERING FEEL AT HIGHWAY SPEED. THE STEERING EXHIBIT AN INTERMITTENT NON-BINDING, NOTCHY STEERING FEELING AND/OR STEERING WHEEL DOES NOT SELF-CENTER CONDITION WHEN DRIVING AT HIGHWAY SPEEDS. LIFE THREATENING. VEERS TO LEFT OR RIGHT AND NEEDS QUICK CORRECTION.
Incident date: Jan 3, 2021
AT APPROXIMATELY 85K TOTAL MILES, IS250 AUTOMATIC BEGAN DROPPING FROM 5-6K RPM TO 2-3K RPM WHENEVER CHANGING ROAD GRADE TO AN INCLINE OR DECLINE, USUALLY ABOVE 50 MPH, DROPPING TO 35 MPH ON THE HIGHWAY. TO MAINTAIN PROPER SPEED, I WOULD HAVE TO DOWNSHIFT FROM D TO S AND FLOOR THE ACCELERATOR. TRACTION CONTROL, PARKING BRAKE, AND ABS LIGHTS WOULD SOMETIMES COINCIDE WITH THIS PROBLEM. THIS CONTINUED... Read more
Incident date: Jan 3, 2021
AT APPROXIMATELY 85K TOTAL MILES, IS250 AUTOMATIC BEGAN DROPPING FROM 5-6K RPM TO 2-3K RPM WHENEVER CHANGING ROAD GRADE TO AN INCLINE OR DECLINE, USUALLY ABOVE 50 MPH, DROPPING TO 35 MPH ON THE HIGHWAY. TO MAINTAIN PROPER SPEED, I WOULD HAVE TO DOWNSHIFT FROM D TO S AND FLOOR THE ACCELERATOR. TRACTION CONTROL, PARKING BRAKE, AND ABS LIGHTS WOULD SOMETIMES COINCIDE WITH THIS PROBLEM. THIS CONTINUED... Read more
Incident date: Jan 3, 2021
AT APPROXIMATELY 85K TOTAL MILES, IS250 AUTOMATIC BEGAN DROPPING FROM 5-6K RPM TO 2-3K RPM WHENEVER CHANGING ROAD GRADE TO AN INCLINE OR DECLINE, USUALLY ABOVE 50 MPH, DROPPING TO 35 MPH ON THE HIGHWAY. TO MAINTAIN PROPER SPEED, I WOULD HAVE TO DOWNSHIFT FROM D TO S AND FLOOR THE ACCELERATOR. TRACTION CONTROL, PARKING BRAKE, AND ABS LIGHTS WOULD SOMETIMES COINCIDE WITH THIS PROBLEM. THIS CONTINUED... Read more
Incident date: Feb 4, 2021
LEXUS ES2015 -THE DASHBOARD HAS TURNED SHINY AND STICKY CAUSING A REFLECTION INTO THE WINSHIELD THAT IMPAIRS VISIBILITY ON THE INCIDENCE OF SOLAR LIGHT. THE DEGRADATION OF THE MATERIAL IS SUCH THAT THE SHINE ANNOT BE REVERSED USING COMMON AUTOMOTIVE PRODUCTS. EFFECT IN VISIBILITY IS A SERIOUS SAFETY ISSUE AND REFLECT POOR JUDGEMENT OF FROM THE MANUFACTURER IN TEH SELECTION OF MATERIALS OF A L... Read more
Incident date: Jan 17, 2021
TL* THE CONTACT OWNS A 2019 LEXUS UX250 HYBRID. THE CONTACT STATED THAT UPON EXITING A CAR WASH, THE BRAKES FAILED TO OPERATE UPON DEPRESSION WITHOUT WARNING. DUE TO FAILURE, THE CONTACT COLLIDED WITH ANOTHER VEHICLE IN FRONT OF HIM. THE AIR BAGS DID NOT DEPLOY DUE TO THE CRASH. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS NOT FILED. THE CONTACT CALLED THE MANUFACTURER WHERE AN APPOINTMENT W... Read more
Crash
Incident date: Jan 17, 2021
TL* THE CONTACT OWNS A 2019 LEXUS UX250 HYBRID. THE CONTACT STATED THAT UPON EXITING A CAR WASH, THE BRAKES FAILED TO OPERATE UPON DEPRESSION WITHOUT WARNING. DUE TO FAILURE, THE CONTACT COLLIDED WITH ANOTHER VEHICLE IN FRONT OF HIM. THE AIR BAGS DID NOT DEPLOY DUE TO THE CRASH. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS NOT FILED. THE CONTACT CALLED THE MANUFACTURER WHERE AN APPOINTMENT W... Read more
Crash
Incident date: Apr 1, 2007
TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THE DASHBOARD WAS CRACKING. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Incident date: Apr 23, 2021
TL* THE CONTACT OWNS A 2017 LEXUS RX450H. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE MAIN DISPLAY SCREEN WENT BLANK AND WOULD NOT FUNCTION PROPERLY. THE CONTACT ALSO STATED THAT ONCE THIS FAILURE OCCURRED, THE SAFETY FEATURES IN THE VEHICLE WOULD DISENGAGE AS WELL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO VALLEY LEXUS (4701 MCHENRY AVE, MODESTO, CA... Read more
Incident date: Apr 23, 2021
FRONT BRAKES PAD WEAR COMPLETELY WITH 12, 600 MILES.
Incident date: Jul 24, 2018
WHEN STEPPING ON THE GAS PETAL ONE OF THREE THINGS HAPPEN. 1. NORMAL ACCELERATION WHICH YOU EXPECT AFTER 60 YEARS OF DRIVING AND WHICH WE OBTAIN FROM A 2014 LEXUS RX350 THAT WE OWN. 2. HESITATION OF BETWEEN 1 AND 5 SECONDS BEFORE ACCELERATION BEGINS. 3 EXCESSIVE ACCELERATION ( SURG OF ACCELERATION MUCH MORE THAN EXPECTED). THIS EXCESS ACCELERATION MAY HAPPEN AFTER THE HESITATION OR THERE COULD... Read more
Incident date: Jul 24, 2018
WHEN STEPPING ON THE GAS PETAL ONE OF THREE THINGS HAPPEN. 1. NORMAL ACCELERATION WHICH YOU EXPECT AFTER 60 YEARS OF DRIVING AND WHICH WE OBTAIN FROM A 2014 LEXUS RX350 THAT WE OWN. 2. HESITATION OF BETWEEN 1 AND 5 SECONDS BEFORE ACCELERATION BEGINS. 3 EXCESSIVE ACCELERATION ( SURG OF ACCELERATION MUCH MORE THAN EXPECTED). THIS EXCESS ACCELERATION MAY HAPPEN AFTER THE HESITATION OR THERE COULD... Read more
Incident date: Jul 24, 2018
WHEN STEPPING ON THE GAS PETAL ONE OF THREE THINGS HAPPEN. 1. NORMAL ACCELERATION WHICH YOU EXPECT AFTER 60 YEARS OF DRIVING AND WHICH WE OBTAIN FROM A 2014 LEXUS RX350 THAT WE OWN. 2. HESITATION OF BETWEEN 1 AND 5 SECONDS BEFORE ACCELERATION BEGINS. 3 EXCESSIVE ACCELERATION ( SURG OF ACCELERATION MUCH MORE THAN EXPECTED). THIS EXCESS ACCELERATION MAY HAPPEN AFTER THE HESITATION OR THERE COULD... Read more
Incident date: Jan 1, 2015
HAD FILED A COMPLAINT OVER MY LEXUS BRAKES BUT PUT IN THE INCORRECT VIN. MY COMPLAINT CODE IS 11413142 AND WAS ACCIDENTLY PUT UNDER MY TOYOTA HIGHLANDERS VIN
Incident date: Mar 22, 2021
THE TIRES WORE OUT ON THE OUTSIDES EDGES WITH ONLY 15,000 MILES OF USE ON THE CAR.
Incident date: Jun 3, 2019
PRIOR TO A LONG TRIP WE HAD THE OIL CHANGED AND FLUIDS TOPPED OFF WHEN WE ARRIVED TO OUR DESTINATION THERE WAS ABSOLUTELY NO OIL IN THE CAR, NO OIL LEAKS JUST A COMPLETE BLOW OUT WHILE DRIVING WE NEVER SAW THE OIL LEAVING THE CAR, THIS HAS HAPPENED ON ALL OUR TRIPS AND WE ALWAYS MAKE SURE THERE IS OIL IN THE CAR , UPON ARRIVING TO A DESTINATION THERE WILL BE NO OIL LEFT. I UNDERSTAND THERE IS A BI... Read more
Incident date: Mar 15, 2021
EXCESSIVE OIL CONSUMPTION. I PURCHASED THE CAR JANUARY 7, 2021 AND CHECKED THE OIL ON MARCH 15, 2021 BEFORE A LONG TRIP AND THE OIL DIDN'T EVEN REGISTER ON THE DIPSTICK. I FOLLOWED PROCEDURE BEFORE AND UP TO CHECKING THE OIL. I CHECKED IT WHEN IT WAS DELIVERED AND IT WAS AT THE APPROPRIATE LEVEL.