Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: May 29, 2026
This 2017 ford escape titanium with ecoboost engine suffers from coolant intrusion into the engine. The known design flaw allows coolant into the hot engine which causes cracked heads and eventually a cracked engine case. It also blows oil into the turbo and intake system that leads to engine fires. Our current recommendation from mechanics is to replace the engine, the turbocharger assembly ... Read more
Incident date: May 29, 2026
On XXX, my vehicle unexpectedly activated its automatic braking system while driving, resulting in a rear-end collision. My infant daughter was in the vehicle at the time. While we were fortunate to avoid catastrophic injuries, the incident placed both of us in significant danger and could easily have resulted in a much more serious outcome. The other driver may also have sustained injuries as a r... Read more
Crash
1 injured
Incident date: May 29, 2026
On XXX, my vehicle unexpectedly activated its automatic braking system while driving, resulting in a rear-end collision. My infant daughter was in the vehicle at the time. While we were fortunate to avoid catastrophic injuries, the incident placed both of us in significant danger and could easily have resulted in a much more serious outcome. The other driver may also have sustained injuries as a r... Read more
Crash
1 injured
Incident date: May 28, 2026
This vehicle was bought brand new and has received proper maintenance from one dealership since purchasing. I had to replace the thermostat and radiator before owning the vehicle three years. Within two years of owning the vehicle, my battery went out, which I thought seemed a little early. Then shortly after, I noticed that my locks weren’t engaging when I took my car out of park. Then my ca... Read more
Incident date: May 27, 2026
While parked in my driveway, the rear window exploded/shattered. I had local Ford rep come look at it, take pictures and submit to Ford for warranty coverage. The vehicle was purchased in January 2025 and has 28,888 miles - so still under warranty. Ford has denied warranty coverage. I believe this to be a safety issue and am reporting it.
Incident date: Feb 24, 2026
Our 2024 Rivian came to a stop at a light with three cars in front of it. We have the video from a home on the street. ABout 12-15 feet behind the next car. Rivian comes to a complete stop. Sits about 5 seconds. Then car surges forward to rear end the car in front. that car hits another car and another car. THe rivian only makes direct contact to the car in front then hits aa parked car nex... Read more
Incident date: Feb 24, 2026
Our 2024 Rivian came to a stop at a light with three cars in front of it. We have the video from a home on the street. ABout 12-15 feet behind the next car. Rivian comes to a complete stop. Sits about 5 seconds. Then car surges forward to rear end the car in front. that car hits another car and another car. THe rivian only makes direct contact to the car in front then hits aa parked car nex... Read more
Incident date: Apr 16, 2026
I bought my 2023 Bolt EV new on Dec 2024. Around Jan 2025 I start hearing clicking behind the steering wheel when I turn to make parking maneuvers. By April 2025 the clicking is loud and a common occurrence. The steering no longer returns to center and it is noticeably hard to turn the steering wheel. I brought it to the dealership and was repaired under factory warranty for being a faulty part. T... Read more
Incident date: May 27, 2026
I am filing a safety complaint regarding my Nissan Murano due to a recurring water leak caused by clogged sunroof/moonroof drain tubes. This problem has now happened for the third time, even after prior repairs by an authorized Nissan dealership. Water repeatedly enters the interior of the vehicle, soaking the carpets and interior areas. I am very concerned about mold and mildew developing undern... Read more
Incident date: May 27, 2026
(I am the owner of the car and am filling this out for my daughter who was driving it at the time, I was not with her during the incident) While driving down the road in the rain the wipers just stopped working. I have not had any dealers ID the specific problem yet. We replaced the wiper 20amp fuse and it did not fix the problem. There were no warning lamps and there are still no warning lamp... Read more
Incident date: May 20, 2026
I had to take a detour one night coming home, the detour led to a bridge that connects to a highway. Approaching the bridge my car started to jerk and pop up with all of these notification about “blind spot assistance” is down, “car engine failure, please check user manual”, “car malfunction” with a engine battery symbol. All the while the engine light was on. All these warning was pop... Read more
Incident date: May 20, 2026
I had to take a detour one night coming home, the detour led to a bridge that connects to a highway. Approaching the bridge my car started to jerk and pop up with all of these notification about “blind spot assistance” is down, “car engine failure, please check user manual”, “car malfunction” with a engine battery symbol. All the while the engine light was on. All these warning was pop... Read more
Incident date: Feb 21, 2026
When slowly backing up my GV70 from a parking spot, on two occasions the brakes have slammed on. In both instances there were no cars in close proximity behind my vehicle and no hazard or obstacle was present.
Incident date: May 7, 2026
My thermostat failed in my car, my temp goes out and reads at 0° then my steering assist says it’s reduced. There are many forums online regarding this issue.
Incident date: May 7, 2026
The contact owns a 2025 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 25V607000(Seat Belts) and 26V034000(Air Bags); however, the parts to do the recalls repairs were not yet available. The dealer was contacted in February 2026 and informed the contact that the parts were ordered for the seat belt recall repair. The contact stated that the parts for both recalls... Read more
Incident date: May 22, 2026
The contact owns a 2021 Toyota Supra. The contact stated that while attempting to start the vehicle the engine did not immediately start and the message regarding a starter malfunction had displayed. The vehicle was later started and driven to the local dealer who diagnosed that the start needed to be replaced. The vehicle was not yet reparied. The manufacturer was notified of the failure, but no ... Read more
Incident date: May 22, 2026
The DRLs went out at the same time. It's still not working so it's available for inspection. DRLs are obviously safety-relevant. No warning, no messages. Checking fault codes shows "module overheating".
Incident date: May 21, 2026
Formal Consumer Complaint Statement — GM / Crivelli Buick I am filing a formal consumer complaint against Crivelli Chevrolet Buick GMC and General Motors/Buick regarding what I believe was discriminatory and unfair treatment in connection with a warranty-covered vehicle repair. The customer is [XXX] , owner of a 2017 Buick Encore. The vehicle was serviced by Crivelli Chevrolet Buick GMC in Mt.... Read more
Incident date: May 20, 2026
While driving, the vehicle experienced a sudden and complete loss of motive power without warning. The driver coasted off the road into a swale and required a tow to an authorized RAM dealer, December 9 2025 to CDJR of Tampa Bay, Tampa FL. The dealer initially indicated the failure was covered under Recall 44A, then changed their position and characterized it as a powertrain warranty repair. Follo... Read more
Incident date: May 20, 2026
While driving, the vehicle experienced a sudden and complete loss of motive power without warning. The driver coasted off the road into a swale and required a tow to an authorized RAM dealer, December 9 2025 to CDJR of Tampa Bay, Tampa FL. The dealer initially indicated the failure was covered under Recall 44A, then changed their position and characterized it as a powertrain warranty repair. Follo... Read more
Incident date: May 20, 2026
The roof glass is unusually susceptible to failing and cracking under minimal impact. A very small item such as a pebble impacted the roof. The glass cracked. I understand the roof glass is a structural component. I would not expect a roof to require complete replacement due to a minor pebble.
Incident date: May 11, 2026
The infotainment/radio system in this 2021 Jeep Renegade has been malfunctioning for nearly two years. The dealership repeatedly states that no replacement parts are available and no repair can currently be performed. The system intermittently fails, freezes, reboots, or goes blank. When this occurs, the rear backup camera becomes unavailable or nonfunctional, creating a significant safety concern... Read more
Incident date: May 11, 2026
The infotainment/radio system in this 2021 Jeep Renegade has been malfunctioning for nearly two years. The dealership repeatedly states that no replacement parts are available and no repair can currently be performed. The system intermittently fails, freezes, reboots, or goes blank. When this occurs, the rear backup camera becomes unavailable or nonfunctional, creating a significant safety concern... Read more
Incident date: May 11, 2026
New, strange noise started in Dec'25 (41K miles; 2yrs 9 months). No warning lights. Diagnosed as failed brake accumulator (first at an independent shop, later at the dealer). Apparently the accumulator is part of the full master cylinder assembly which must be replaced. Toyota has quoted $3,200 to complete this repair and is telling me it must be out of pocket.
Incident date: Apr 10, 2026
Traveling on 2 lane road with no vehicles ahead or behind—full roof sun roof glass exploded, loud gunshot sound and broken glass. Remaining glass bowed up and a lot of glass blow back on to bed cover. I walked several hundred feet on both sides of road and no cause apparent—no lawn or weed trimming happening. Clearly this exploded inside out.
Incident date: May 2, 2026
Driving the vehicle with my family in it on merrit parkway in ct 230 am on May 10 th Car rpm start going up and making noises and felt like gear not shifting in few seconds later car all sudden on its own shifted to neutral as my speed 55-60 mph was during that moment. And screen on dash went blank dark .i was able to move to side of the road safe as possible .road is only two lane and no room ... Read more
Incident date: May 15, 2026
1.engine failed and my infotainment system turned off 2.i feel like I was scared because I didnt know if I was going to come back on 3. No 4. No
Incident date: May 15, 2026
The same issue with recalled Honda engines that were made in the same factory. early 2016 engines are not included in the recall yet Honda had me pay 14k for a replacement engine at 66k miles For a used engine. This is a known issue
Incident date: May 10, 2026
Description of Defect: When the vehicle is shifted into reverse, the rearview camera display freezes for several seconds before going black. This malfunction creates a direct and serious safety hazard — during the period the display is frozen, the image shown does not reflect actual real-time conditions behind the vehicle. Any pedestrian, child, or object that moves into the path of the vehicle ... Read more
Incident date: Apr 3, 2026
The rocker arm of the engine has failed, causing a repair for a full engine replacement. The car has always undergone maintenance timely, and upon inspection by the dealership technician, the report state the vehicle was up to adequate level. There were no symptoms before the issue occurred, only the sudden catastrophic engine failure.
Incident date: Apr 3, 2026
The contact owns a 2023 Hyundai Sonata. The contact stated that while his wife was driving at an undisclosed speed, the message "Engine Overheated" displayed. The contact checked the Hyundai app, but it showed no failure. The contact's wife drove to their son's residence, who inspected and discovered that there was no coolant in the engine. The contact's son added coolant to the engine. The vehic... Read more
Incident date: Apr 3, 2026
Subaru Starlink alerts keep disrupting my navigation so it’s making driving unsafe bc it pops up and interrupts Waze Navigation and has to be addressed to get back to my map. It happens incessantly and persistently even though I’ve turned off app Starlink access and alerts. It is a distraction to my focus while driving and i fear it will cause me to get into an accident. Why hasn’t Subaru fi... Read more
Incident date: Mar 3, 2026
I have been consistently at risk since I picked up my car in late December 2023. The Horn icon which is impossible for older people to see, especially at night, is located in a place that is very hard to find on the steering wheel and unintuitive. Just yesterday, a large truck was coming around the corner near my house in my lane in the opposite direction and I could not find the horn to honk. It... Read more
Incident date: Mar 3, 2026
Driving at low speed, the control arm became unfastened from the frame and the front driver's side wheel collapsed into the frame of the car.
Incident date: Mar 9, 2022
Vehicles brakes became spongy and almost no brakes at random. They work enroute to destination, almost completely failed at the destination, and started working again after restarting the vehicle. Dealership confirmed it is the ABS module, and cannot aquire the part at this time. They warned me this could happen on and off anytime.
Incident date: May 8, 2026
Engine would not restart after the idle stop at a traffic light. I needed to put the car in park and turn the engine off and restart it. Shortly after this, at another traffic light, the idle stop caused a delayed restart of the engine and caused the vehicle to lurch forward suddenly. This has happened once before as well.
Incident date: May 8, 2026
Engine would not restart after the idle stop at a traffic light. I needed to put the car in park and turn the engine off and restart it. Shortly after this, at another traffic light, the idle stop caused a delayed restart of the engine and caused the vehicle to lurch forward suddenly. This has happened once before as well.
Incident date: May 8, 2026
The vehicle has experienced recurring suspension, drivability, and pulling issues associated with the 4-corner air ride leveling suspension system since early ownership. The first major incident occurred at approximately 4,600 miles when the vehicle displayed suspension warnings and would not accelerate properly past highway speeds. Since that time, the vehicle has repeatedly experienced pulling d... Read more
Incident date: Dec 12, 2025
I just bought a new Ram Rebel X 2025 in September. I have 7K miles and the front tires are shot due to factory misalignment! Local dealership South Hills Dodge is ZERO HELP. I opened a case with RAM. They said…“You have to drop off your truck at the dealership before we can escalate your case to a case manager”. My truck has been sitting outside the dealership since I dropped it off on Monda... Read more
Incident date: Jun 22, 2023
We've been experiencing issues with the Auto Idle Stop feature (the auto restart in particular). On multiple occasions, the vehicle will automatically turn off the engine while stopped in traffic, but will fail to start back up, requiring the driverto manually turn the vehicle off and back on via push button starter (sometimes multiple restarts is necessary to get it moving again). This seems VERY... Read more
Incident date: Jun 22, 2023
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning light was illuminated. The vehicle was able to be restarted immediately, but the failure persisted twice, causing the contact to wait for the vehicle to restart. The vehicle was taken to the dealer, who determined that the engine had failed and... Read more
Incident date: Jun 22, 2023
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning light was illuminated. The vehicle was able to be restarted immediately, but the failure persisted twice, causing the contact to wait for the vehicle to restart. The vehicle was taken to the dealer, who determined that the engine had failed and... Read more
Incident date: May 1, 2016
My 2021 Tesla Model Y HW3 experienced complete failure of all cameras, GPS, Automatic Emergency Braking, and Adaptive Cruise Control following the installation of software update 2026.8.6.1 — the OTA remedy update issued by Tesla for NHTSA Recall 26V283000. The vehicle was fully functional prior to this update. The failure was confirmed and reproduced by Tesla's authorized service center. The s... Read more
Incident date: May 1, 2016
The contact owns a 2026 Toyota Camry Hybrid. The contact received notification of NHTSA Campaign Number: 25V869000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount... Read more
Incident date: May 1, 2016
The brakes on the hybrid system release during braking. Which send the van lurching forward, this typically happens a lower speeds, under 20mph. Which makes it unsafe as you do not stop when you are expecting.
Incident date: Mar 14, 2026
when vehicle accelerates from stopping position motor immediately increases rpm's from 700 to about 4,000 and increases and decreases with jerking motion. sometimes much difficulty controlling speed and controlling car when there are approaching vehicles. the transmission does not perform safely there is the same problem when passing other vehicles and travelling uphill , sometimes 50 to 75 mph... Read more
Incident date: Apr 23, 2026
I noticed the smell of wires burning, a billow of smoke started emitting from the two levers used to heat the seats near the gear shift area. I was on the freeway and immediately pulled to the side of the road, turned off the car and called 911 before any flames were seen. There were no warning signs, lamps or other symptoms until the smell of burning wires and the smoke.
Fire
Incident date: Apr 23, 2026
While driving, the passenger front headrest suddenly popped forward hitting the passenger in the back of the head aggressively and unexpectedly. No accident involved or any aggressive braking. The vehicle/headrest is available for inspection upon request. The safety of my passenger was put at risk as it punched them in the back of the head. It gave her an instant headache and mildly upset stomach... Read more
1 injured
Incident date: Apr 23, 2026
While driving, the passenger front headrest suddenly popped forward hitting the passenger in the back of the head aggressively and unexpectedly. No accident involved or any aggressive braking. The vehicle/headrest is available for inspection upon request. The safety of my passenger was put at risk as it punched them in the back of the head. It gave her an instant headache and mildly upset stomach... Read more
1 injured
Incident date: May 3, 2026
Feb 2025 my windshield was cracked by a random fly ball at my grandson‘s baseball game. I contacted Safelite who put me in touch with South Florida Auto Glass out of [XXX] . They came down replaced the windshield reset the sensors. Everything was fine exactly one year later (2/2026) I got a warning on the dash that the radar was obstructed & all the sensors stopped working. I brought the car up ... Read more