Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Jul 1, 2026
Wireless cell phone charging pad causes phone to overheat. I have tried other vehicles (Ford Explorer) and this had no detrimental effect on cell phone. As well as heating the cell phone (Apple iPhone 16) it also doesn’t charge the phone. I have also tried other cell phones (Apple iPhone 16 and 14) and same issues were presented. The safety issue is the inability to charge the cell phone reliabl... Read more
Incident date: Jun 5, 2026
My passenger seat headrest popped open without any incident or warning and the clip is broken. Air bag deployed from head rest. There was a warranty in place that expired in 2024 but mine just happened while I was driving. It scared me and caused me to swerve. It’s a known issue. Why no recall for safety? Dealership wants to charge 1100 to fix a defect.
Incident date: Jun 24, 2026
On two separate occasions, June 4 at approximately 5:35pm and July 2 at approximately 3:40pm, the vehicle backed into a carport pole at my home while a Tesla driver assistance feature was engaged. I reported both incidents to Tesla and filed complaints with NHTSA.
Crash
Incident date: Jul 5, 2026
A warning about Hyundai😡😡😡: I have learned that Hyundai recalled almost half of а million vehicles for phantom braking. This is exactly what I have being complaining about for a year and a half, starting one month after purchase, concerning my 2025 Hybrid Elantra. It would suddenly drop the speed to 20mph, creating extremely dangerous situations. I have been bumped off by the dealership... Read more
Incident date: Jul 5, 2026
We purchased our 2022 Chevrolet Silverado 1500 ZR2 in XXX, it was discovered in the purchase process that the vehicle had an active recall on the engine which was pending a "fix." This was completely downplayed by the dealership as a minor issue that would be addressed. We waited several weeks for the "fix," which was essentially a change in the oil viscosity. On XXX, our [XXX] son, was out of t... Read more
Incident date: Feb 18, 2018
My cars brakes on its own at any speed with no surrounding objects. Car is always popping up with service issues. Super cruise bar in steering wheel cracked from summer heat now just dangles. Car locks and will not let you out of the vehicle.
Incident date: Feb 18, 2018
My cars brakes on its own at any speed with no surrounding objects. Car is always popping up with service issues. Super cruise bar in steering wheel cracked from summer heat now just dangles. Car locks and will not let you out of the vehicle.
Incident date: Feb 18, 2018
My cars brakes on its own at any speed with no surrounding objects. Car is always popping up with service issues. Super cruise bar in steering wheel cracked from summer heat now just dangles. Car locks and will not let you out of the vehicle.
Incident date: Jul 1, 2026
Truck continues to shutter after having the torque converter replaced and the 2nd injector replaced. Been in the shop several times over the last few years, and still giving warnings on the dash saying, reduce acceleration drive safely. Feel like we just got a terrible vehicle. Almost paid off, and it’s just unreliable. Sadly we need this truck every single day, and the local dealerships have no... Read more
Incident date: Jul 1, 2026
Truck continues to shutter after having the torque converter replaced and the 2nd injector replaced. Been in the shop several times over the last few years, and still giving warnings on the dash saying, reduce acceleration drive safely. Feel like we just got a terrible vehicle. Almost paid off, and it’s just unreliable. Sadly we need this truck every single day, and the local dealerships have no... Read more
Incident date: Mar 8, 2026
I own a 2021 Volvo XC40 Recharge (pure electric). At 49,030 miles, while slowly driving in a parking lot, the vehicle suddenly began shuddering and jerking as if driving over rumble strips. A warning message appeared stating “Propulsion System Failure” and indicated the vehicle would reduce speed. The vehicle lost propulsion and came to a stop. After stopping, the vehicle would not re-enter D... Read more
Incident date: Mar 8, 2026
I own a 2021 Volvo XC40 Recharge (pure electric). At 49,030 miles, while slowly driving in a parking lot, the vehicle suddenly began shuddering and jerking as if driving over rumble strips. A warning message appeared stating “Propulsion System Failure” and indicated the vehicle would reduce speed. The vehicle lost propulsion and came to a stop. After stopping, the vehicle would not re-enter D... Read more
Incident date: Jun 26, 2026
I contacted a dealership to get my recalls (25v-674, u90, and w20) fix and I spoke with Eric at the dealership and he told me they can’t fix it because I have a salvaged title and they don’t work on salvaged cars.
Incident date: Jan 20, 2026
Almost all functions connected to the steering column quit working. I do not have working turn signals, high beams or wipers, unless the wipers are on high. None of the functions on the steering wheel work. It seems like a safety issue to not have functioning turn signals or properly finctioning wipers and high beams. No lamps or warnings.
Incident date: Oct 15, 2025
2026 Kia Carnival Hybrid – Purchased 9/5/2025 Mileage: 8,450 April 2026- While driving over 60 mph, the vehicle's acceleration failed. A "Hybrid Failure" warning appeared on the dashboard, and the vehicle quickly decelerated. I had seconds to safely cross 3 lanes, and the vehicle had to be towed. The vehicle was at the dealership for 13 days, during which no problem codes were reported, and di... Read more
Incident date: Jul 1, 2026
ABS/TRACTION CONTROL light and warning alarm goes off continuously. Very dangerous when towing a 15k pound camper.
Incident date: Jul 1, 2026
ABS/TRACTION CONTROL light and warning alarm goes off continuously. Very dangerous when towing a 15k pound camper.
Incident date: Jun 29, 2026
The shift to park sensor is broken. It will keep my vehicle on and beeping for hours saying “shift to park” although my vehicle is in park and shut off.
Incident date: Jun 30, 2026
My 2022 GMC Yukon (6.2L L87 V8, VIN [XXX]) is covered by recall 25V-274 / GM N252494000, "L87 Engine Loss of Propulsion." In May 2025, at about 65,800 miles, the engine lost power and shut down while I was driving, then developed a loud knocking noise and an intermittent low-oil-pressure warning. The dealer (The Faricy Boys Automotive, Salida, CO) found excessive metal in the oil sample and replac... Read more
Incident date: Jun 23, 2026
The Automatic Emergency Braking (AEB) system falsely engages under normal driving conditions when no obstacles, vehicles, or other hazards are present. These false activations occurred at very low speeds, while stopped, while parking, and while the vehicle is in neutral. When this happens, the vehicle brakes abruptly, shifts itself into park, and shuts off entirely. This is not normal system opera... Read more
Crash
Incident date: Jun 24, 2026
Known ford edge issue, coolant intrusion, that occurs due to bad design of the engine block and related cooling issue. Engine nearly locked up while driving without warning or notice on highway, bad stuttering.
Incident date: Jun 23, 2026
The 3.5-inch instrument panel cluster (IPC) in my Jeep has completely failed and gone blank. This is the exact safety defect described in NHTSA Campaign Number 24V652 (FCA Recall 30B). Because the screen is completely blank, I am entirely unable to see critical safety information while driving, including my speedometer, fuel gauge, and warning lights, which significantly increases the risk of a cr... Read more
Incident date: Jun 23, 2026
Vehicle: 2024 Toyota Grand Highlander Hybrid Max The vehicle intermittently experiences a severe hesitation and shudder during acceleration from approximately 0-40 mph. The condition occurs only under specific circumstances: -The vehicle has been parked long enough for the engine, transmission, and related systems to cool to ambient air temperature. -The vehicle is started and driven shortly th... Read more
Incident date: Jun 23, 2026
Vehicle: 2024 Toyota Grand Highlander Hybrid Max The vehicle intermittently experiences a severe hesitation and shudder during acceleration from approximately 0-40 mph. The condition occurs only under specific circumstances: -The vehicle has been parked long enough for the engine, transmission, and related systems to cool to ambient air temperature. -The vehicle is started and driven shortly th... Read more
Incident date: Jun 19, 2026
Date: June 22, 2026 Time of Incident: Approximately 11:48 a.m. Vehicle: 2025 Chevrolet Silverado High Country 6.2L V8 Current Mileage: Approximately 29,500 miles I am documenting the events surrounding the unexpected engine failure of my 2025 Chevrolet Silverado High Country. On June 22, 2026, at approximately 11:48 a.m., while driving at highway speed, the vehicle was operating normally with no w... Read more
Incident date: Jun 19, 2026
Date: June 22, 2026 Time of Incident: Approximately 11:48 a.m. Vehicle: 2025 Chevrolet Silverado High Country 6.2L V8 Current Mileage: Approximately 29,500 miles I am documenting the events surrounding the unexpected engine failure of my 2025 Chevrolet Silverado High Country. On June 22, 2026, at approximately 11:48 a.m., while driving at highway speed, the vehicle was operating normally with no w... Read more
Incident date: Jun 17, 2026
The sunroof exploded while driving down the highway. It put other driver's at risk since glass was flying from the roof. I am waiting on a call from the dealership for a remedy for repair.
Incident date: Jun 17, 2026
It started backfiring and knocking
Incident date: Jun 17, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Multiple systems have failed sequentially — engine (replaced at ~84,000 miles), catalytic converter (replaced post engine replacement), and transmission (currently stalling, pending replacement authorization from Hyundai Corporate). The vehicle is available for inspection upon request. How was yo... Read more
Incident date: Dec 31, 1969
Front driver seat belt does not retract and has caused damage to door. Vehicle is available for inspection. We are worried that the seatbelt will not function properly in an accident since is does not function properly now. No confirmation by dealer, going in next week for service, however, dealer representative did say on phone that Mitsibishi s don't have seat belt problems??? First noticed prob... Read more
Incident date: Jul 13, 2023
Tire size: 245/50R20 102V. All four original equipment tires (Hankook Ventus S1 Noble2 H452) developed sidewall failures at approximately 29,000-30,000 miles of normal driving. All four tires showed identical diagonal stress cracking across the upper sidewall, consistent with sidewall flex fatigue. One tire showed visible outward bulging/deformation of the sidewall, indicating internal structural ... Read more
Incident date: Jul 13, 2023
Tire size: 245/50R20 102V. All four original equipment tires (Hankook Ventus S1 Noble2 H452) developed sidewall failures at approximately 29,000-30,000 miles of normal driving. All four tires showed identical diagonal stress cracking across the upper sidewall, consistent with sidewall flex fatigue. One tire showed visible outward bulging/deformation of the sidewall, indicating internal structural ... Read more
Incident date: Jul 13, 2023
Tire size: 245/50R20 102V. All four original equipment tires (Hankook Ventus S1 Noble2 H452) developed sidewall failures at approximately 29,000-30,000 miles of normal driving. All four tires showed identical diagonal stress cracking across the upper sidewall, consistent with sidewall flex fatigue. One tire showed visible outward bulging/deformation of the sidewall, indicating internal structural ... Read more
Incident date: Jun 11, 2026
Description On your vehicle it is possible that the trailer module trm may lose communication at vehicle start-up. If a trm loss of communication occurs and a trailer is connected to the vehicle, trailer stop lamps and turn signal indicators will not function. Additionally, for trailers equipped with electronic trailer brakes, the trailer brakes will not function. This loss of communication can o... Read more
Incident date: Jun 11, 2026
Description On your vehicle it is possible that the trailer module trm may lose communication at vehicle start-up. If a trm loss of communication occurs and a trailer is connected to the vehicle, trailer stop lamps and turn signal indicators will not function. Additionally, for trailers equipped with electronic trailer brakes, the trailer brakes will not function. This loss of communication can o... Read more
Incident date: Feb 18, 2026
My new vehicle, with under 4,000 miles, has already suffered multiple chewed wires due to rodents attracted to the soy-based wire coatings used by the manufacturer. This is not a minor inconvenience — it is a serious safety issue. Damaged wiring can cause loss of power steering mid-drive, ABS and braking system malfunctions, airbag deployment failures, engine stalling on highways, and electrical... Read more
Incident date: Jun 12, 2026
Description Vehicle emissions control information veci label updateDescription On your vehicle, the integrated park module ipm may not properly engage the park pawl, preventing the vehicle from locking into park when park p is selected. If this condition occurs, a wrench light and shift system fault message will be displayed in the instrument panel cluster. Additionally, the vehicles electronic p... Read more
Incident date: Jun 13, 2026
For a couple of weeks we have been having issues with our 2018 Honda Odyssey's back right door. When you go to open it, something happens where it makes it shut after fully opening. Our resolution for the time was to just push on the door harder and it would continue to slide open. Today, on XXX I was going to put my [XXX] son in his carseat, which is located mid van right side. He snuck infront o... Read more
1 injured
Incident date: Jun 13, 2026
On June 3rd, 2026, about 1:15 PM, I braked in the rain because there was a stopped car in front of me. The brakes did not work; the Automatic Emergency brakes did not work; the Forward Collision Warning did not work and I hit the car in front of me causing a 3 car accident. As I hit the car I saw the Forward Collision Warning come on and then go out. Unfortunately, the brakes worked after that and... Read more
Crash
Incident date: Jun 13, 2026
On June 3rd, 2026, about 1:15 PM, I braked in the rain because there was a stopped car in front of me. The brakes did not work; the Automatic Emergency brakes did not work; the Forward Collision Warning did not work and I hit the car in front of me causing a 3 car accident. As I hit the car I saw the Forward Collision Warning come on and then go out. Unfortunately, the brakes worked after that and... Read more
Crash
Incident date: May 1, 2026
"The CVT/drivetrain failed completely on May 28, 2026 at approximately 76,000 miles. The vehicle suddenly lost all drive power and came to a stop. Car is parked and completely undriveable. The failed component is the CVT transmission assembly — vehicle is available for inspection. Safety risk: Complete loss of drive power while operating a vehicle creates serious crash risk for driver and others... Read more
Incident date: Dec 30, 2024
While braking in slow traffic at about 11-15 mph, the vehicle hit a pothole/road irregularity and the ABS appeared to activate. The brake pedal vibrated, but the steering wheel also began shaking rapidly left and right. Braking effectiveness was greatly reduced. Even with firm brake pressure, the vehicle did not slow as expected and continued toward stopped traffic ahead. The brake pedal pushed b... Read more
Incident date: Sep 18, 2024
The contact owns a 2017 Ford Mustang. The contact stated that the seat belts failed to lock or latch securely into the buckles. Additionally, the contact stated that the rearview camera failed to operate as intended. The contact received a safety recall notification for NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dea... Read more
Incident date: Jun 28, 2023
NHTSA COMPLAINT — SHORT VERSION I am reporting a persistent, unresolved, safety-related steering defect in my 2025 Hyundai Ioniq 6 (leased 10/12/2024). Beginning in September 2025 at approximately 15,412 miles, the vehicle exhibits: (1) uncontrolled steering wheel shifting left and right at highway speeds; (2) hard pulling to the left when accelerating or decelerating; and (3) the vehicle swayin... Read more
Incident date: Jun 28, 2023
2022 Kia Sorento failed to increase speed when accelerator was depressed , engine RPMs increased, but no subsequent speed increase. The Amber ISG light was flashing, with no other warning lights. The car was driven to a safe pull out, placed in park, turned off and restarted, no flashing light. The car accelerated satisfactorily afterwards. This has happened several times in the last two years. Bo... Read more
Incident date: Jun 5, 2026
This vehicle was purchased from toothman and sowers Ford in west Virginia as certified pre owned. It has never run correctly. The transmission has a cdf drum failure which causes it to lurch forward randomly with several near miss accidents. It is completely unsafe to drive. It hangs up on gears and accelerates on its own with no press of the accelerator. Ford says it's $10000 to fix it but ... Read more
Incident date: Jun 7, 2026
I started getting a warning light in my Jeep (svc 4wd). The dealer diagnosed it as an internal failure of the PTU motor, which needs replaced. I learned that the PTU motor is a recall item for Jeeps long before mine was.manufactured, extending long past my manufacture date. For some reason, my VIN is not included, even though my PTU is failed and presents the symptoms that logically should inc... Read more
Incident date: Jun 1, 2026
My 2016 Ford F-150 is currently subject to Recall 26S28 / NHTSA Recall 26V237. Prior to the recall remedy becoming available, the vehicle began experiencing erratic transmission shifting and illuminated the check engine light, wrench symbol, and codes P0720 and P0722 were present. I brought the vehicle to an authorized Ford dealership for diagnosis. The dealership documented that the vehicle was ... Read more
Incident date: Mar 9, 2026
The contact owns a 2026 Ram 1500. The contact stated that occasionally while driving at an undisclosed speed, the instrument panel powered off and would not illuminated critcal safety information. No warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to no recall was associated with the VIN. Upon further investigation, the contact rela... Read more