Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: May 12, 2024
Vehicle stopped twice while driving on the highway. Very scary. The car forced me to stop. I got an email from the vehicle at the time of the incident saying it was a powertrain failure. And the dealer says its a transmission issue The vehicle displayed this on the dashboard when it was stopping. Safely - Vehicle will shut off soon
Incident date: May 12, 2024
While driving in stop & go traffic traveling at speeds less than 15mph, when I stepped on the brake pedal to slow / stop my RAM, the brake pedal failed to activate the brakes and the vehicle continue in a forward motion causing my RAM to collide with the vehicle traveling in front of me. After the collision, my RAM pushed the vehicle I hit into the center shoulder of the freeway. My RAM continue... Read more
Crash
Incident date: May 12, 2024
ABS MODULE IS NOT WORKING. THIS IS HAPPENING TO NOT JUSY MY VEHICLEHOWEVER MANY AS I CAN SEE ONLINE AND WHEN FORD IS TOLD SOMETHING IS WRONG WITH IT THEY SAY ITS NOT ON THE RECALL LIST. THIS IS VERY DANGEROUS AS I ALMOST GOT IBTO A VERY BAD ACCIDENT BECAUSE THE BRAKES WENT TO BEING OK TO SPONGY AND HAD TO PUSH TO THE FLOOR TO STOP THIS CAR. SOMEONE NEEDS TO FIX THIS OR IT WILL END IN SOMEONE GETTI... Read more
Incident date: May 10, 2024
Got my 2013 Chrysler 200 limited in March 2022 , car would stall and lose power about a couple times a week , took to garage they said it was the psm either had to be replaced or reset , but soon after that my heat stopped working on passanger side blew cold and driver side blew earm , now back on to the stalling , my fiance noticed when checking things under hood that the battery was grounded ... Read more
Incident date: Jan 12, 2024
Car has ~119k miles on it. Driven ~ 100 miles daily (predominantly highway). Flywheel made noise and broke within 2 days last week.
Incident date: May 8, 2024
My 2022 Kia Sorento has 18K miles on it and in Feb 2024 the first incident of this issue occurred. I will be accelerating or driving through traffic (coming on and off the gas), the car will lurch several times, and then the gas pedal will stop working and the car loses all acceleration. No engine light or warning comes on. The car remains on, but it won't accelerate. I have to restart the car one... Read more
Incident date: May 8, 2024
At speeds under 30 mph cabin air pressure builds in the cabin and creates a bass sound or “cabin boom”. The pressure hurts occupant ears as well and has made them sick after riding in the vehicle. This is a well known issue with the Grand Highlander. Toyota has not offered any acknowledgment or a fix.
Incident date: Apr 25, 2024
Transmission, vehicle stops functioning without notice on the road while driving acceleration stops. The problem was confirmed to be a transmission failure by chevrolet. The inspection was done by chevrolet to confirm the transmission has failed. The vehicle started to jump when sitting still and the drive train for 2wheel/4whell did stop working it only allowed the vehicle to be moved in 2whell d... Read more
Incident date: Apr 25, 2024
Transmission, vehicle stops functioning without notice on the road while driving acceleration stops. The problem was confirmed to be a transmission failure by chevrolet. The inspection was done by chevrolet to confirm the transmission has failed. The vehicle started to jump when sitting still and the drive train for 2wheel/4whell did stop working it only allowed the vehicle to be moved in 2whell d... Read more
Incident date: Apr 25, 2024
Transmission, vehicle stops functioning without notice on the road while driving acceleration stops. The problem was confirmed to be a transmission failure by chevrolet. The inspection was done by chevrolet to confirm the transmission has failed. The vehicle started to jump when sitting still and the drive train for 2wheel/4whell did stop working it only allowed the vehicle to be moved in 2whell d... Read more
Incident date: May 23, 2023
Transmission is slipping, hard shifting, delayed engagement. I checked and it says this van is not in recall but it is doing the same thing
Incident date: May 3, 2024
The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the low-pressure oil warning light illuminated. Additionally, the vehicle lost motive power. The contact and other nearby individuals pushed the vehicle to the shoulder of the roadway. The vehicle was towed to the residence. The vehicle was then towed to the dealer however, the vehicle was not dia... Read more
Incident date: Mar 5, 2024
The contact owns a 2022 Honda Civic. The contact stated that while driving or while the vehicle was parked, the steering wheel became abnormally stiff, and the vehicle was difficult to maneuver. No warning lights were illuminated. The vehicle was taken to the local dealer however, the vehicle was not included in NHTSA Campaign Number: 23V704000 (Steering). The manufacturer was not made aware of th... Read more
Incident date: Mar 5, 2024
The frame in the front of our fifth wheel was never attached to the body at the factory. This caused excessive wear and tear on the suspension causing a failure. This was found by dealer when they were inspecting the fifth wheel. Suspensions should not be flat or in our case broken from normal usage of a fifth wheel.
Incident date: Jul 15, 2023
AEB warning light came on while driving and there was no object in sight.The light remained on the car was driving sporadically. Did not know what was wrong until I got home and looked at my manual. This was the 1st time it happened and it was frightening. This occurred 5/1/24.
Incident date: Oct 6, 2003
The contact owns a 2022 Ford F-150. The contact stated while operating the vehicle, the transmission made a loud clunking sound, and the vehicle was jolting while down-shifting from fourth gear through first. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The contact was concerned that the failure was related to a "Max Towing" f... Read more
Incident date: May 2, 2024
The rear view camera was supposed to have been fixed during the safety recall in 2022, but two years later and over seven visits to dealership service repair shop, it still has not been fixed. GMC says they don't know how to fix it because they have tried everything and that because my warranty has been "out" one month - there is nothing they can do for me. My back up camera has not worked sinc... Read more
Incident date: May 1, 2024
Vehicle became very hard to steer and warning lights came on warning of steering module failure.
Incident date: May 1, 2024
Service Shifter Error comes on and off consistently -- dealer said that this error is known and common and has been going on for many many years. There is no "fix" to the problem and replacing the entire console is the only way to try to remediate the problem but this often does not work. It is incredibly expensive to concerning.
Incident date: Mar 9, 2024
Tesla ADAS detects non existent objects and issues collision alerts and phantom brakes randomly if there is no cars in front of the Tesla, braking abruptly and almost getting me into rear end accidents. Tesla ADAS freaks out when making lane changes randomly, shaking violently and giving the driver and its passengers a fishtailing simulation. Auto wiper triggers randomly while it's sunny, distra... Read more
Incident date: Apr 25, 2024
The engine was the part which failed. While driving the engine stalled and would not go forward. A foul smell was coming from the engine and the engine was rattling. The floor was wet on the passenger side interior. We let it cool down and took it to the dealer. They did not offer any explanation concerning why the car was not operating poorly or why the car smelled bad or why it stalled freq... Read more
Incident date: Mar 20, 2024
See attached document for complaint
Incident date: Dec 20, 2023
Vehicle looses power with " Powertrain Malfunction' displaying on the dashboard. Several codes for the Hybrid Battery failure. Per BMW USA, Hybrid System has 8 years 80000 mile warranty. BMW USA and or authorized BMW Dealership does not want to honor the warranty, claiming the Hybrid Battery might have been OVERUSED. Vehicle only has 65K miles and it is within the warranty period.
Incident date: Dec 20, 2023
Vehicle looses power with " Powertrain Malfunction' displaying on the dashboard. Several codes for the Hybrid Battery failure. Per BMW USA, Hybrid System has 8 years 80000 mile warranty. BMW USA and or authorized BMW Dealership does not want to honor the warranty, claiming the Hybrid Battery might have been OVERUSED. Vehicle only has 65K miles and it is within the warranty period.
Incident date: Dec 20, 2023
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repair... Read more
Incident date: Apr 26, 2024
Sunroof exploded while I was driving down a busy interstate. Cover was half open so glass fell into front seat of car. Honda denied having it replaced for no charge. I had the glass replaced at the Honda dealership with my money.
Incident date: Apr 16, 2024
The piece that keeps my driver side door from opening to the point of breaking has broken from the door, and in turn is preventing my driver side window from opening/closing. The cause of this problem is that the solder came loose from the inside of the door. If the wind catches my door, I risk the chance of it buckling at the hinge of the driver door. I have taken it to the dealership in my area ... Read more
Incident date: Apr 16, 2024
The piece that keeps my driver side door from opening to the point of breaking has broken from the door, and in turn is preventing my driver side window from opening/closing. The cause of this problem is that the solder came loose from the inside of the door. If the wind catches my door, I risk the chance of it buckling at the hinge of the driver door. I have taken it to the dealership in my area ... Read more
Incident date: Sep 23, 2023
Driving at the correct speed limit swerved to avoid hitting deer that ran out into the road hit a covert had seatbelt on airbags came out before that something hit me in side of my right arm it hit my elbow so hard and fast my arm was flung outwards and upwards which broke out the passenger side window the top of my elbow is broken that gave me a large purple bruise I got 2 pretty good size gashe... Read more
Crash
1 injured
Incident date: Apr 22, 2024
The contact owned a 2019 Subaru Forester. The contact stated while parking the vehicle, the vehicle suddenly accelerated to approximately 80 MPH unintendedly. The contact stated that she depressed the brake pedal, but the vehicle failed to respond. There was no warning light illuminated. The contact stated that the vehicle spun several times, causing her to lose control of the vehicle. The contact... Read more
Crash
1 injured
Incident date: Jun 29, 2023
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 35 MPH, the vehicle was sputtering, jerking, shuddering, and stalled. The check engine warning light was illuminated. The contact was able to restart the... Read more
Incident date: Jun 29, 2023
The liftgate has been malfunctioning. It will go up, and out of now where completely falls. It has fell on me and my 1 year old when I was getting something in the trunk and had to quickly throw my 1 year old into the trunk so he did not get injured, but it fell on my back. My car was taken to the dealership on [XXX] to confirm there is something mechanically wrong with the liftgate. There were no... Read more
Incident date: Jun 3, 2023
I stopped at a stop sign. When I began to accelerate, the engine stopped leaving me stranded in the middle of the road. Perpendicular to on coming traffic to my left. Luckily it was 530 in the morning and traffic was very light. I was able to get the truck restarted after about 30 seconds and continued to work. No check engine light or any warning lights came on at that time. When leaving work, th... Read more
Incident date: Jun 3, 2023
The contact owns a 2017 Mazda Mazda3. The contact stated while driving at various speeds in the rain or in the snow, the instrument cluster, the instrument panel, and the infotainment system became inoperable, causing the Forward Sensing Camera system to become inoperable. Additionally, the contact stated that the rearview camera was inoperable while reversing in the rain or in the snow. The conta... Read more
Incident date: Jun 3, 2023
The contact owns a 2017 Mazda Mazda3. The contact stated while driving at various speeds in the rain or in the snow, the instrument cluster, the instrument panel, and the infotainment system became inoperable, causing the Forward Sensing Camera system to become inoperable. Additionally, the contact stated that the rearview camera was inoperable while reversing in the rain or in the snow. The conta... Read more
Incident date: Apr 8, 2024
The contact owns a 2020 Hyundai Accent. The contact stated that the cruise control button had fractured. While driving with the cruise control engaged, the vehicle unintendedly accelerated. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 1... Read more
Incident date: Apr 10, 2024
(1) Failed component: High Pressure Fuel Pump (2) The vehicle complete shut down without warning leaving the driver stranded on the road. (3) The problem has been assessed and confirmed. (4) The vehicle has been inspected by a certified BMW mechanic. (5) There was no warning prior to failure. Description: While driving at approximately 30 mph, the vehicle shut down. I was told by a certified BMW... Read more
Incident date: Apr 10, 2024
Backup camera goes black - no picture. Doing some follow up on the internet, this appears to be a problem that has affected other Honda Ridgelines.
Incident date: Aug 1, 2023
It’s a 2015 ford focus 1.0 eco boost 6 speed manual. It studders and shakes and stalls at random while driving. It only has 78000 miles on it and I just bought this car from some punk kid. Shakes the car violently as well.
Incident date: Apr 18, 2024
When the adaptive cruise control is engaged there are times that the vehicle will brake by itself when there is no vehicle in front of me. I drive 52 miles one way to work and then home daily. This happens at least once almost every time that it is used. As for the blind spot warning it randomly will go on and off saying an object is near especially when parked at red lights with none of the vehic... Read more
Incident date: Mar 15, 2024
The picture from the back-up camera, as displayed in the infotainment center, has become grossly colorful and requires extreme scrutiny to determine specific shapes, rendering it untrustworthy. This happens every time the car is put in reverse. The car gave no warning that there was any issue. It has not yet been inspected by anyone other than myself. I did do a reset of the infotainment syste... Read more
Incident date: Mar 15, 2024
Dual transmission going out
Incident date: Apr 16, 2024
The contact owned a 2022 Toyota RAV4. The contact stated that while driving at approximately 20 MPH, the steering wheel independently veered in the right direction. As a result, the vehicle crashed into an unoccupied parked vehicle. The contact's vehicle flipped twice and the driver's side of the vehicle was severely damaged. The air bags deployed. The contact and the back seat passenger received ... Read more
Crash
2 injured
Incident date: Apr 14, 2023
Tire split on the inside of the tire wall about 1 inch up. Less than 20,000 miles on them. I do not believe this is normal. 225/60 R18. Car was serviced by Toyota on March 21st.
Incident date: Feb 1, 2022
on 3/30/2024 I received a message on my dashboard that "oil pressure failure" was detected. Soon after I lost power from 30mgh to 10mph. When I parked, my engine was sounding like it was knocking and then metal against metal sound. I had my car towed to the Ford dealership that I bought it from and have had it maintained there as well. I was told that the oil pump failed causing catastrophic i... Read more
Incident date: Jun 1, 2020
See attached document for complaint, Dear Administrator: I am sending this letter in reference to my 2021 Ryker. I received the letter this week about the recall, and I've been trying all week to get it taken care of. I reached out to the deal Big Number 1 located at 505 Cobb St Birmingham AL 35209 about this recall. This is the second recall that I have had since I purchased my bike. The last rec... Read more
Incident date: Apr 11, 2024
The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had n... Read more
Incident date: Apr 11, 2024
See attached document for complaint
Incident date: Apr 1, 2024
Transmission problems! Dealer wants to Charge me $7,000.00 dollars to fix it! Recall has a warranty until 2022 or 120,000 miles . My car has 85,375 miles!they said that warranty already expired! But my car only has 85,375 miles and the warranty is 120,000 miles!
Incident date: Apr 1, 2024
My brakes failed at a stop light. I was waiting at a red light waiting to get on the freeway . Brake was completely pressed, when my car started rolling forward. I kept trying to apply more force to brakes but was unable to stop the vehicle until it rolled into the car in front of me. I then had my car towed to Mazda and was told my accident was a result of human error. Inspection was done and no ... Read more
Crash