Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Jul 31, 2026
The vehicle suffers from severe, unresolvable electrical failures causing recurring loss of propulsion, shifting lockouts ("No Driving Conditions" / stuck in Park), complete exterior lighting failures, and loss of communication with the Restraints Control Module (RCM) and airbag impact sensors. The primary failure involves short circuits, open circuits, poor terminal contact, and thermal damage ... Read more
Incident date: Feb 2, 2026
The truck was being towed behind a motor home, while making a normal left turn from a complete stop the truck began swing wildly from side to side (death wobble). After stopping I found a dash warning "Steering Assist Fault, Service Required" and "Drive Mode Not Available". At that time the truck steering was very difficult to turn, the truck was not drivable. This is the second time this has happ... Read more
Incident date: Sep 1, 2025
When turning vehicle will intermittently lose power for 1 to 2 seconds, and then it suddenly returns.
Incident date: Sep 1, 2025
When turning vehicle will intermittently lose power for 1 to 2 seconds, and then it suddenly returns.
Incident date: Sep 1, 2025
When attempting to drive out of a steep driveway to turn onto a main arterial, the car interpreted the hill as a potential collision and turned on the emergency braking. This left me half-way in the lane, at a complete stop, unable to accelerate and continue driving, with on-coming traffic at over 40mph heading toward me in what would be a T-bone collision. Traffic stopped giving me time to revers... Read more
Incident date: Jul 17, 2026
The contact owned a 2007 BMW 328i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling). The contact stated that while driving approximately 60 MPH, there was whitish grey smoke coming from the vehicle. The vehicle was taken to the residence where it was parked, and there was smoke coming from under the hood. The contact pushed the vehicle away from the... Read more
Fire
Incident date: May 4, 2026
The contact owns a 2024 Ford F-350 SD. The contact stated that the power windows independently rolled down while the vehicle was parked, causing water to enter the vehicle. The dealer was notified of the failure and performed an unknown remote software update; however, the failure persisted. The vehicle was taken to the dealer, where the power window master switch replacement was recommended. The ... Read more
Incident date: Jul 1, 2023
My husband parked this car in my driveway at 8:15 pm. Our security cameras show a spark under the car at 8:35. By 8:42 the front half of the car was completely engulfed in flames. The front half of the car is totally burned.
Fire
Incident date: Jul 28, 2026
Passenger airbag weight sensor (light next to radio goes on/off) intermittently not sensing adult passenger in passenger seat. Airbag may not work properly in case of accident and could cause severe injury or death of passenger. Indicator light inconsistently goes on and off. This is an active known recall issue. The VIN for my vehicle is not included in the recall.
Incident date: Jul 25, 2026
My truck currently has approximately 112,000 miles. Recently, it suffered a high-pressure CP4 fuel pump failure that sent metal debris throughout the fuel system. The failure has been diagnosed by both an authorized Nissan dealership and an independent diesel repair facility. Both concluded that the fuel system has been contaminated and requires replacement of the high-pressure pump, injectors, fu... Read more
Incident date: Jul 28, 2026
Over several days prior to 2/10/2026, my vehicle showed continuous brake fluid loss, brake fluid warning light illumination, and significantly increased pedal travel, causing extended stopping distance and near loss of braking. On 2/10/2026 I brought the vehicle to AutoNation Ford Frisco (WO #963104); their OASIS report confirmed open recall 25S87 — rear brake flexible hose leak — on my VIN.... Read more
Incident date: Jul 28, 2026
Unknown. Went in to get inspection for the recall on the motor and it failed the test so motor was replaced. Now the I've hade the motor for 9 moths started hearing knocking in the motor and losing power.
Incident date: Jul 28, 2026
A front wheel of this vehicle and/or its suspension is undergoing extremely dangerous vibrations at highway speeds (65-70+ mph). It is enough to shake the entire vehicle multiple times per second. The local service center, without looking at the vehicle, stated it "would be fine to drive on until your appointment" and scheduled an appointment nearly a month out into the future after I brought up c... Read more
Incident date: Jul 13, 2026
Aluminum rear differential corroded, causing Haldex fluid to leak out resulting in Haldex pump, failure and loss of rear-wheel-drive ie.(4 motion) causing catastrophic failure of clutch pack.
Incident date: Jul 13, 2026
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a distorted image. The deale... Read more
Incident date: Jul 13, 2026
I want to make a complaint about my 2020 Kia Soul. It is a great car, but the white paint will not stay on the car no matter what I do. It keeps flaking off all over the car. Just recently, it was my right passenger side door. It looks horrible. The car is under a car loan and is loosing paint as I pay off. I want to make Kia aware of this issue. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO ... Read more
Incident date: Jun 30, 2026
The abs module has failed and i have no traction control or abs function all the lights are on the dash a common issue with the jk jeep wrangler platform
Incident date: Jul 25, 2026
There are two main causes of concern that have occurred numerous times. The first is a driver attention alert will flash on the screen very frequently, which is very distracting to the driver. It says you should take a break but will come on very frequently right after starting driving and seems to be due to someone squinting their eyes. The second is that when sensors get blocked or dirty it will... Read more
Incident date: Jul 6, 2026
My 2023 Kia Niro Hybrid EX has experienced multiple warning messages and unresolved concerns after previous repairs. After the first recall repair, I began receiving intermittent warning messages while driving. The messages appeared briefly and disappeared before I could safely document them. After a second repair, the transmission was replaced. Shortly afterward, the vehicle displayed an overheat... Read more
Incident date: Jul 23, 2026
The vehicle went into BAJA Mode 4wd high then 4wd low range out of nowhere while driving. It shot me off the road , and ive been researching it. There is a 6 page thread about new rangers and ranger raptors doing this on 6G ranger forum, tons of people with the same issue. Super scary. Fear injury or fatality will happen from this as it shoots you hard off the road
Incident date: Jul 23, 2026
2025 Ranger STX with 950 miles on odometer. When starting vehicle with transmission in park, a pronounced clunk/thump is heard and felt. The clunk/thump varies in intensity with the most intense episode resulting in the physical slight rearward movement of the truck. Symptom seems to be more prevalent when vehicle has been dormant for a few hours or overnight. Initially thought vehicle was going t... Read more
Incident date: Jul 23, 2026
2025 Ranger STX with 950 miles on odometer. When starting vehicle with transmission in park, a pronounced clunk/thump is heard and felt. The clunk/thump varies in intensity with the most intense episode resulting in the physical slight rearward movement of the truck. Symptom seems to be more prevalent when vehicle has been dormant for a few hours or overnight. Initially thought vehicle was going t... Read more
Incident date: Jun 3, 2026
My car has had intermittent faults of codes P1B25 and P1CF2 and are showing check EV system on the dash. This happens after about 30-45 minutes of driving and then restarting the car. It has been identified that the power relay assembly needs to be replaced on the vehicle, which lives in the high voltage battery pack. However, Kia does not want to replace this under warranty , claiming that it is ... Read more
Incident date: Oct 15, 2025
I am driving home from work and I’m right around the corner from my house. As soon as I try to make a turn, the car begins beeping and the faults “Electrical system malfunction” and “12V power supply” show up. My car does not accelerate, I lose power steering, and I can no longer move while I’m still in the middle of the road with cars around me. Thankfully, there was a slight downhil... Read more
Incident date: Jul 7, 2026
On Saturday the 18th of July, the car was fine, on Sunday 07/19/2026 got ready to take car to regular scheduled oil change and it was making a blown engine noise, the rod had failed, Safety issues where the people at oil change could have had a rod thrown out the bottom of the engine, or my car could have failed in the middle of the road causing an accident. No warning signs, no limp mode, no engi... Read more
Incident date: May 1, 2026
The rear camera first started failing intermittently, and now occurs constantly. The camera goes black on the screen. I nearly backed into a child in a grocery store parking lot.
Incident date: Jul 7, 2026
The contact owns a 2021 Ford Expedition. The contact stated that while driving at various speeds, the gear shifter unexpectedly shifted to park(P). No warning light was illuminated. The failure was a recurring failure. The contact associated the failure with NHTSA Campaign Number: 26V402000 (Power Train). The dealer was not contacted. The manufacturer was made aware of the failure, and the issue w... Read more
Incident date: Nov 15, 2023
While operating my 2019 Honda Pilot, the vehicle experienced a sudden and complete failure of its advanced driver safety systems. Without warning, a cascade of simultaneous error messages illuminated on the dashboard, completely disabling the Collision Mitigation Braking System (CMBS), Road Departure Mitigation, Adaptive Cruise Control, and Lane Keeping Assist networks.This defect renders critical... Read more
Incident date: Jul 9, 2026
Intermittent Misfire of cylinder 1, service engine light is on, coolant level goes low very fast and needs to be added often. white smoke from exhaust.
Incident date: Jul 9, 2026
Systemic failure of the electrical architecture and Integrated Charging Control Unit (ICCU) resulting in a sudden, catastrophic loss of motive power. Over 14 months of ownership, this vehicle has suffered four distinct, electrical and charging failures. On June 6, 2026, the vehicle experienced a total ICCU failure. All lights in the car went dark and lost all power without warning, creating an i... Read more
Incident date: Jul 1, 2026
Intermittent stalling in various conditions including idling, highway driving and city driving.
Incident date: Jan 2, 2026
My 2024 Wrangler 4xe has 27,000 miles on it. On Friday, 7/10/2026 around 7:00 in the morning the check engine light came on. I immediately called the dealer to set up an appointment and they could not get me in until 7/15/2026. At about 9:30am that day when I was pulling a small trailer the battery light also came as I was driving on the interstate. As soon as I exited and slowed down, the car... Read more
Incident date: Jul 12, 2026
My 2024 Honda Odyssey has repeatedly failed to restart after the Auto Idle Stop system shuts the engine off at a red light. When I release the brake or press the accelerator, the engine does not restart as it should. The vehicle then shifts into Park or instructs me to place it in Park, and it is difficult to restart using the start button. This has left the vehicle disabled in an active traffic l... Read more
Incident date: Jul 12, 2026
My 2024 Honda Odyssey has repeatedly failed to restart after the Auto Idle Stop system shuts the engine off at a red light. When I release the brake or press the accelerator, the engine does not restart as it should. The vehicle then shifts into Park or instructs me to place it in Park, and it is difficult to restart using the start button. This has left the vehicle disabled in an active traffic l... Read more
Incident date: Jul 12, 2026
WHILE STOPPED AT TRAFFIC LIGHT, ais cuts off engine but stall engine, won’t stray immediately. Have to cutoff engine and restart. Takes several tries to restart. Has happened several times over the last 6 months.
Incident date: Mar 26, 2026
The contact owns a 2026 Dodge Durango. While driving at an undisclosed speed in a rainstorm, the front window windshield wipers failed to wipe the windshield. The windshield wipers were replaced, and the vehicle was repaired. Additionally, the instrument panel failed to display an accurate fuel level. The vehicle was taken to the local dealer, who informed the contact that the failure was caused b... Read more
Incident date: May 23, 2026
My 1.5L turbo had the error message "Emissions System Problem" appear on the dash. When I went to AutoZone for them to run their diagnostic, it threw error code P219E which is indicative of a sticking-open fuel injector-pushing raw fuel through the engine and venting toxic vapors directly into my climate control system. Premature fuel injector failure is a known issue on Honda's 1.5L engines, but ... Read more
Incident date: May 23, 2026
My Honda Odyssey has always had continuous issues when sometimes driving the car at low speeds it randomly jerks, which can become an issue when driving. I believe this is related to the manufacturers reference to service bulletins #19-014 and 20-016 stating a software upgrade is required. However my local dealer is stating this software can only be carried out if it is diagnosed first and a fee w... Read more
Incident date: May 23, 2026
Driver of the vehicle was parking the vehicle in a parking lot, foot nowhere near the accelerator when the car suddenly surged forward striking a parking pole.. The driver side front quarter panel took on heavy damage along with the sensors.. Car had to be towed... It accelerated by itself...
Crash
Incident date: May 13, 2026
Oil warning light was on while driving on a highway. My vehicle was losing engine oil. I just had an oil change recently. Current odometer is at 25000 miles.
Incident date: May 13, 2026
I had the Service Campaign 9C2 and TSB 25-01-087H recall emissions update performed. I immediately noticed degraded performance with my vehicle. It's very jumpy/stuttery after I first start driving and feels less responsive. Even after driving for a bit, it feels like it drives and shifts oddly. It is not as smooth as it used to be. My car drove fine prior to the update and immediately felt differ... Read more
Incident date: May 13, 2026
Loss of various systems while towing 14,000# trailer in hilly terrain. Loss of trailer brakes caused diminished control on the vehicle. * 4WD System Temporarily Unavailable * Service Antilock Brake System * Service Electronic Stability Control * Service Trailer Brake System The issue was previously repaired 3x. The problem originally happened 3x on the same road in the same spot. Right turn of... Read more
Incident date: Jun 9, 2026
See attached document for complaint.
Incident date: Jun 9, 2026
See attached document for complaint.
Incident date: Jul 9, 2026
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at 25–30 MPH on the highway, the brakes locked up, and the vehicle failed to move. The "Service Brakes" message illuminated on the instrument panel after the failure. The contact related the failure to NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The vehicle was towed to the local dealer, where it was d... Read more
Incident date: Jul 2, 2026
The center console has cracked and has sharp corners causing an increased risk of injury. Also may cause one to jerk the wheel if placing their elbow down and not expecting the sharp corner. No accident occurred as of yet, but could if someone else were to be driving my car and place their arm down on the center console. I have to place my arm down a certain way to avoid getting poked. Just want... Read more
Incident date: Jun 1, 2026
My front windshield broke from a heat stress crack from the top seal above the ADAS camera/driver assist module and runs down alongside the camera housing and then cracked all the way in front of driver's side above my steering wheel. The car was not moving and was just sitting in my carport. I have had problems with the ADAD system not functioning properly since I bought the car in 2022 from heat... Read more
Incident date: Jul 7, 2026
The contact owns a 2025 Hyundai Santa Cruz. The contact stated that while driving at various speeds at night on several occasions, the headlights were dim and created a shadow across the roadway. The vehicle was taken to a dealer on multiple occasions. The dealer was initially unable to duplicate the failure but later diagnosed that the driver-side headlight bulb needed to be replaced. The vehicle... Read more
Incident date: Jul 7, 2026
Component failed: Falken tire size 235/40R19. The tire was manually over-inflated to a life-threatening 91 PSI by the service facility. It is currently available for inspection upon request.Safety risk: Upon driving onto public Highway 79, the extreme over-inflation caused the vehicle to immediately exhibit violent structural shaking and pull aggressively toward the ditch, creating an imminent dan... Read more
Incident date: Jul 7, 2026
Component failed: Falken tire size 235/40R19. The tire was manually over-inflated to a life-threatening 91 PSI by the service facility. It is currently available for inspection upon request.Safety risk: Upon driving onto public Highway 79, the extreme over-inflation caused the vehicle to immediately exhibit violent structural shaking and pull aggressively toward the ditch, creating an imminent dan... Read more