Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Jan 1, 2023
MVC involving 7 vehicles. My truck was rear ended, pushed into on coming traffic where i was hit in the front fender, bumper and side wall of front right side ( passenger side). The rear bumper was rolled under the truck and the front right side was pushed inward towards driver side. The front passenger seat was pushed toward the driver seat. NO AIRBAGS DEPLOYED!!!
Crash
3 injured
Incident date: Mar 3, 2025
When placed in park a message appears to Shift To Park and the vehicle electrical system stays energized.
Incident date: Apr 6, 2025
Power front doors lock and will not open from the inside or outside. This happens at least every day I think it's very dangerous and other owners of these trucks have reported the same issue.
Incident date: Apr 6, 2025
My instrument cluster isn't working correctly. Some days I go out to start my car and the instrument cluster works. As I'm driving down the road my instrument cluster just stops working. My speedometer doesn't work, my rpms, the lights, temperature gauge and gas gauge just stops working. It's very scary and my transmission doesn't want to shift and my engine power is bogging down. This is really d... Read more
Incident date: Apr 6, 2025
My instrument cluster isn't working correctly. Some days I go out to start my car and the instrument cluster works. As I'm driving down the road my instrument cluster just stops working. My speedometer doesn't work, my rpms, the lights, temperature gauge and gas gauge just stops working. It's very scary and my transmission doesn't want to shift and my engine power is bogging down. This is really d... Read more
Incident date: Apr 6, 2025
When I was parking my car 20 feet behind a car by the street , the car suddenly accelerated. I stepped hard on the brake and fortunately stopped the car about 3 feet from the car in the front. No crash happened
Incident date: Mar 1, 2025
In correspondence with recall number 25V201, the Virtual Cockpit display would go blank while driving, hiding all driver assistance indicators/instruments. Unable to verify engine speed unless looking at the heads up display, but adaptive cruise control/forward collision warnings won’t display. Upon parking and restarting vehicle, the display would work, but will intermittently go blank after so... Read more
Incident date: Apr 2, 2025
During days when the temperature is warm, meaning above 70F, or the car in in direct sunlight, the speakers will produce a very loud, uncontrollable, static sound. This happens whether the radio/audio is on or fully powered off or whether the volume is on or fully off. It's is so loud that earplugs are required until the car is able to cool off enough for it to die down.
Incident date: Nov 8, 2024
The transmission is a safety issue and is available for inspection. The six speed automatic has a 5th to 4th downshift that is regularly rough and can be jarring at times. A few weeks ago on my way home from work while driving 30 mph around a small bend the truck shifted from 4th to 2nd on its own and bucked so hard that it scared me and brought my hands off the steering wheel and made my back sor... Read more
Incident date: Feb 26, 2025
The rear hatch hinges cracked almost all the way through and had to be replaced. We were afraid to drive the vehicle because we didn’t want the hatch back to fall off while driving and create an accident.
Incident date: Feb 26, 2025
3/31/25 date of incident while traveling on the interstate the right rear coil spring came out and jammed into the tire causing the car to drop abruptly and almost making me lose control of the vehicle the right rear tire was damaged but I got the car stopped before major damage was done
Incident date: Feb 26, 2025
Today on 4/1/2025 while driving home, the roads were wet/slushy, it was actively rain/sleeting outside. During the drive, my lane assist and front impact assist was disabled due what the dash read of "sensor blocked" or somthing similar. I got home minutes later and pulled into my garage, put my car in park and sat with it idling in park for about 2-3 minutes, at that time, is when I felt it start... Read more
Incident date: May 15, 2022
The contact owns a 2013 Ram 1500. The contact stated upon starting the vehicle, the vehicle lost power steering functionality. The power steering warning light was illuminated. The contact stated that upon turning off and restarting the vehicle several times, the power steering became operable. The contact stated that the failure had been recurring intermittently. The dealer was notified of the fa... Read more
Incident date: Mar 31, 2025
The contact owns a 2014 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the RPM increased quickly to over 7,000 RPM; however, the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failur... Read more
Incident date: Mar 20, 2025
2024 Front A/C blower cutting in and out without warning. Called Dealership and had Fords recall #22S56, item affected: electrical system, wiring, interior/ under dash. This involved the front A/C blower failing. Only thing replaced during Mobile visit then was the blower motor. Now March 2025 had the same issue again with front A/C blower cutting off/on without warning. Called same Dealership ag... Read more
Incident date: Mar 29, 2025
On March 23, after driving approx 2 miles, I was at a red light. The light turned green and I began accelerating. There was a loud "bang" from under the car toward the rear, the car abruptly halted, the displays turned red with a message (all caps) DO NOT DRIVE. I power cycled the car a few times and the error cleared, but my state-of-charge had dropped from 77 to 59%. I drove the car the 1 mi... Read more
Incident date: Mar 19, 2025
I have had road salt contamination with the electrical wiring to the power steering causing the wires to become brittle and break causing a power steering failure in a right curve which caused the steering wheel to jerk the car to the left nearly causing a collision. The power steering failed again due to high friction inside steering gear and has a broken bolt on the EPAS motor to the steering ge... Read more
Incident date: Mar 19, 2025
Front and middle crossmember rusted out to the point they have no more structural effects issues discovered while fixing a know issue to these models : rusted out and leaking engine and transmission oils pans I had confirmation from the dealership and other independent repair shop that leaking oils pans are common for those models and can cause engine and transmission failure. For the crossmembers... Read more
Incident date: Mar 19, 2025
Front and middle crossmember rusted out to the point they have no more structural effects issues discovered while fixing a know issue to these models : rusted out and leaking engine and transmission oils pans I had confirmation from the dealership and other independent repair shop that leaking oils pans are common for those models and can cause engine and transmission failure. For the crossmembers... Read more
Incident date: Mar 27, 2025
While driving under multiple circumstances, while rolling from a stop or in gear already, the transmission will unsafely move on its own power. It will stutter if I hit the gas. It will not go sometimes and other times it will be so delayed that after I left my foot off the gas, the transmission will then go.
Incident date: Dec 23, 2023
While driving it will jerk into gear shifting is rough.
Incident date: Feb 24, 2025
After all of recall software updates were applied the ICCU still failed with no warning beforehand and resulted in power and propulsion failure.
Incident date: Mar 25, 2025
The contact owns a 2020 GMC Sierra 1500. The contact stated while driving 70 MPH, the low oil pressure warning light illuminated. The contact pulled over to the side of the road and noticed that the oil level was abnormally low. The contact added oil to the vehicle and continued driving. The vehicle was taken to Mike's Garage, where it was diagnosed that the valve cover was fractured; however, the... Read more
Incident date: Mar 25, 2025
I reported my steamed up headlight assemblies to NISSAN while performing oil change and tire rotations early on after my purchase which was 12302016 so end of year model clearance. The moisture in the headlamp affected night visibility. Felt safety concern but told the small weep hole was part of the product design. Why would any manufacturer put a weep hole on the headlamp if it is sealed w/ gas... Read more
Incident date: Mar 25, 2025
The contact owns a 2021 GMC Yukon XL. The contact stated while operating the vehicle on a cold day, the windshield wiper fluid failed to spray from the windshield wiper nozzle and the windshield and window could not be cleaned while driving. The contact stated that the failure was present with the front windshield and rear glass and had created a visibility hazard for the driver. The cause of the ... Read more
Incident date: Mar 20, 2025
2airbagsrecall,epas-steering 15n01,nhtsarecall19v001000,.
Incident date: Mar 24, 2023
After driving home from work on 12/20/24 the truck was parked at ~10pm. At ~1AM on 12/21/24, I was alerted that the truck was on fire. I found the vehicle fully engulfed in the hood and cab area. There was no prior indication of a problem or issue. The truck was fully destroyed and my home and Jeep were damaged. My home was damaged and only saved because I brought my garden hose out and sprayed th... Read more
Fire
Incident date: Mar 24, 2023
After driving home from work on 12/20/24 the truck was parked at ~10pm. At ~1AM on 12/21/24, I was alerted that the truck was on fire. I found the vehicle fully engulfed in the hood and cab area. There was no prior indication of a problem or issue. The truck was fully destroyed and my home and Jeep were damaged. My home was damaged and only saved because I brought my garden hose out and sprayed th... Read more
Fire
Incident date: Mar 24, 2023
After driving home from work on 12/20/24 the truck was parked at ~10pm. At ~1AM on 12/21/24, I was alerted that the truck was on fire. I found the vehicle fully engulfed in the hood and cab area. There was no prior indication of a problem or issue. The truck was fully destroyed and my home and Jeep were damaged. My home was damaged and only saved because I brought my garden hose out and sprayed th... Read more
Fire
Incident date: Jan 8, 2025
Vehicle is equipped with the 10r80 ( ten speed ) transmission. Vehicle hard shifts and hard down shifts. It also searches for gears so if I am in cruise control or driving approx 55 the vehicle will drop out of gear, search for a gear then slam back into the correct gear; at random
Incident date: Mar 21, 2025
My car had a bad shifting linkage which I paid for out of pocket. My 2.0 Ecoboost engine is leaking coolant into my oil and makes a very loud concerning ticking noise, along with reduced engine power and sporadic/random loss of brakes. There has been recalls for these issues on most other Ford Fusion models and this one NEEDS TO BE RECALLED. My engine is going to blow any day now and I will be stu... Read more
Incident date: Mar 17, 2025
Battery was disconnected in order to install new radio. After installation, car started just fine but could not go faster than 20mph and would "stall" (even though it is auto transmission) once getting up to that speed. Ford dealership diagnosed as needing a new transmission control module. I was also told this problem would have occurred whenever the battery died, so it was no fault on the radio ... Read more
Incident date: Mar 17, 2025
My truck was part of a GM buyback program where GM Corporation bought the truck back to fix it around Aug 7th 2023 for engine problems. I am reporting this because I do not believe that GM ever reported this to NTSHA. There are also other issues happening at the same time period that should be looked into that may or may not be coincidences. At or before 10,126 miles the truck started having en... Read more
Incident date: Mar 17, 2025
My truck was part of a GM buyback program where GM Corporation bought the truck back to fix it around Aug 7th 2023 for engine problems. I am reporting this because I do not believe that GM ever reported this to NTSHA. There are also other issues happening at the same time period that should be looked into that may or may not be coincidences. At or before 10,126 miles the truck started having en... Read more
Incident date: Jan 30, 2025
Vehicle is losing power steering at random intervals even while driving at 70+ mph. Power steering loss is SUDDEN and vehicle will lunge to the left or right when it occurs, sometimes placing vehicle into the other lane. THIS IS EXTREMELY UN-NERVING/FRIGHTENING and DANGEROUS. Vehicle is VERY HARD TO STEER, especially at low speed, causing the driver fatigue and muscle weakness in the arms and ches... Read more
Incident date: Jan 16, 2025
I am writing to formally document and express serious concern regarding a lighting issue with my Mercedes-Benz EQS, which presents a significant safety hazard for both me and my family. Since December 2024, I have been facing a recurring problem with a dark shadow or image that appears while driving, particularly noticeable after dark. This shadow often resembles the shape of a person and unexpec... Read more
4 injured
Incident date: Mar 19, 2025
As my car falls under this law suit and no legal action has been taken for it, I'm reporting that the Head gaskets for the 2018 Honda Accord Sport 1.5L are not properly designed for the wear and tear on a 1.5L turbo. I'm not great with describing car and there internal functions, so please refer to the active court case (3:24-cv-02286). This is an on going issue with the 1.5L Accords and is well k... Read more
Incident date: Mar 30, 2024
My Acura mdx 2016 has always had oil changes on time . Also only 93 octane gas . Online there are 100’s of people complaining about my issue which there is a recall for same year make and model but my vin is not included. The recall is for rod knock , and this is what I’m experiencing right now out of nowhere. And Acura will not own up to it very upset . This is a very dangerous situation that... Read more
Incident date: Mar 14, 2025
When driving my van to work in the morning, I would get an alert on my screen that says to check the driver assistance system. Then I turned on to the freeway on ramp and my car lost all power, not letting me drive faster than 30 mph. I was able to get off of the freeway and on to a side street when another alert, accompanied by loud beeps, came on saying “Check Hybrid System. Stop safely.” I ... Read more
Incident date: Feb 3, 2025
Around 20,000 miles, I took my vehicle to the dealer due to rattling and knocking in the front right wheel well and it was discovered the stabilizer arm was cracked. Received the vehicle back, and approximately 1000 miles later, there is rattling at the front driver and passenger wheel well and squeaking going down the road. The sounds coming from vehicle are that of a 40-year-old vehicle.
Incident date: Feb 3, 2025
Around 20,000 miles, I took my vehicle to the dealer due to rattling and knocking in the front right wheel well and it was discovered the stabilizer arm was cracked. Received the vehicle back, and approximately 1000 miles later, there is rattling at the front driver and passenger wheel well and squeaking going down the road. The sounds coming from vehicle are that of a 40-year-old vehicle.
Incident date: Feb 3, 2025
Around 20,000 miles, I took my vehicle to the dealer due to rattling and knocking in the front right wheel well and it was discovered the stabilizer arm was cracked. Received the vehicle back, and approximately 1000 miles later, there is rattling at the front driver and passenger wheel well and squeaking going down the road. The sounds coming from vehicle are that of a 40-year-old vehicle.
Incident date: Mar 17, 2025
My GLA250 Instrument Cluster had been glitching out. The turn signals indicators would go off when the turn signal lights are initiated. The Check engine light, high beam light, and other warning lights come on for no reason, or dim or no backlight, inaccurate gauge readings, erratic gauge needle movement, and even a completely dead cluster. I took the car to the dealership and they said the in... Read more
Incident date: Mar 16, 2025
The contact owns a 2024 Cadillac Lyriq. The contact stated that while driving under 35 MPH on several occasions, the brakes were independently activated. The TPMS warning light was illuminated intermittently. Additionally, the front passenger’s side tire was flat. The vehicle was taken to a dealer where it was diagnosed and determined that an undisclosed system software needed to be updated. The... Read more
Incident date: Mar 14, 2025
While I was driving, suddenly check engine light pop up. After investigating and troubleshooting by mechanic it shows need to replace Evap canister purge valve. Vehicle has just 68000 miles and this component should not be failed this early in life cycle.
Incident date: Mar 14, 2025
Some lights come on and off without buttons being pressed. Door click. Doesn’t consistently lock or unlock. Center console turns off with no notice.
Incident date: Mar 8, 2025
I recently had my engine go on my 2017 Ford escape se due to a coolant intrusion into the cylinders. Ford refused to help me in any way.i have seen online lots of complaints and a few different class action lawsuits claiming that Ford knew about the flawed design on the head gasket. The did a recall on mine in 2018 for a sensor which they never told me what is was for but it was to warn if a probl... Read more
Incident date: Jan 6, 2025
I recently bought vehicle seen there is a recall
Incident date: Mar 14, 2025
The contact owns a 2015 Kia Forte. The contact stated while driving uphill at approximately 50-55 MPH, the vehicle started losing motive power and made an abnormal knocking sound. The check engine warning light was illuminated. The contact pulled over to the side of the road. The vehicle was towed to an independent mechanic, where it was restarted. The mechanic diagnosed that the engine was damage... Read more
Incident date: Feb 24, 2025
My transmission went out at 116,000 miles. We were having intermittent issues since 100k miles.