Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Feb 15, 2013
WAS DRIVING IN SNOW 10 MPH WHEN ANTILOCK BRAKES QUIT WORKING. LEXUS SAID IT WAS THE BRAKER ACTUATOR ASSEMBLY. *TR ## VIN FAILED ##
Incident date: Feb 5, 2013
MY SON WAS DRIVING HIS CAR ON THE HIGHWAY FOR APPROX. 1HR AND EXITED THE HIGHWAY TO A SIDE ROAD. AT THE FIRST LIGHT THE CAR WOULD START IN 1ST BUT NOT GO INTO 2ND AND AFTER 2/3 SECS IT WOULD LUNGE INTO GEAR. THE SAME HAPPENS WHEN PUTTING THE CAR INTO REVERSE. IT SHAKES THE WHOLE CAR. AFTER RESEARCH THESE TRANSMISSIONS WERE RECALLED IN 04 AND 05 BUT NOT 06. LEXUS SAYS THERE IS NO PROBLEM BUT OUR FR... Read more
Incident date: Feb 26, 2013
MY WIFE WAS STOPPED AT A LIGHT. THERE WERE TWO LANES. ONE GOING STRAIGHT AND THE OTHER TURNING RIGHT. SHE WAS TURNING RIGHT. WHEN THE LIGHT TURNED GREEN, BOTH HER AND THE CAR GOING STRAIGHT ADVANCED. A CAR COMING FROM ANOTHER DIRECTION, SWERVED PAST THE CAR GOING STRAIGHT AND HIT MY WIFE ON THE LEFT SIDE FRONT, AND THEN PUSHED HER INTO A TRAFFIC POLE IN THE MEDIAN OF THE STREET SHE WAS TURNIN... Read more
Crash
1 injured
Incident date: Feb 26, 2013
MY WIFE WAS STOPPED AT A LIGHT. THERE WERE TWO LANES. ONE GOING STRAIGHT AND THE OTHER TURNING RIGHT. SHE WAS TURNING RIGHT. WHEN THE LIGHT TURNED GREEN, BOTH HER AND THE CAR GOING STRAIGHT ADVANCED. A CAR COMING FROM ANOTHER DIRECTION, SWERVED PAST THE CAR GOING STRAIGHT AND HIT MY WIFE ON THE LEFT SIDE FRONT, AND THEN PUSHED HER INTO A TRAFFIC POLE IN THE MEDIAN OF THE STREET SHE WAS TURNIN... Read more
Crash
1 injured
Incident date: Nov 19, 2012
I WAS DRIVING ON I-59 NORTH WITH WIFE AS PASSENGER WITH RADAR CRUISE CONTROL SET AT 70 MPH APPROACHING DEPARTURE EXIT. I TAPPED THE BRAKE PEDAL TO RELEASE THE CC AND IT DID NOT RELEASE. THINKING I HAD NOT TAPPED IT HARD ENOUGH, I MADE THE TURN AND TAPPED THE BRAKE PEDAL HARDER. THE CC DID NOT RELEASE. I APPLIED THE BRAKES WITH FULL FORCE. THE ENGINE RACED TO SATISFY THE CC AND THE SPEED WAS 69 MPH... Read more
Crash
1 injured
Incident date: Nov 19, 2012
I WAS DRIVING ON I-59 NORTH WITH WIFE AS PASSENGER WITH RADAR CRUISE CONTROL SET AT 70 MPH APPROACHING DEPARTURE EXIT. I TAPPED THE BRAKE PEDAL TO RELEASE THE CC AND IT DID NOT RELEASE. THINKING I HAD NOT TAPPED IT HARD ENOUGH, I MADE THE TURN AND TAPPED THE BRAKE PEDAL HARDER. THE CC DID NOT RELEASE. I APPLIED THE BRAKES WITH FULL FORCE. THE ENGINE RACED TO SATISFY THE CC AND THE SPEED WAS 69 MPH... Read more
Crash
1 injured
Incident date: Nov 19, 2012
I WAS DRIVING ON I-59 NORTH WITH WIFE AS PASSENGER WITH RADAR CRUISE CONTROL SET AT 70 MPH APPROACHING DEPARTURE EXIT. I TAPPED THE BRAKE PEDAL TO RELEASE THE CC AND IT DID NOT RELEASE. THINKING I HAD NOT TAPPED IT HARD ENOUGH, I MADE THE TURN AND TAPPED THE BRAKE PEDAL HARDER. THE CC DID NOT RELEASE. I APPLIED THE BRAKES WITH FULL FORCE. THE ENGINE RACED TO SATISFY THE CC AND THE SPEED WAS 69 MPH... Read more
Crash
1 injured
Incident date: Nov 14, 2012
ON THE ABOVE DATE NOTICED HEADLIGHT OUT AND WATER IN DRIVERS SIDE HEADLAMP, REPLACED BULB HEADLAMP DRY OUT ON ITS OWN. ON 03/12/2013 BROUGHT MY LEXUS TO DEALERSHIP FOR RECALL ON MAT/ACCELERATION PROBLEM. SERVICE DEPT NOTICED HEADLIGHT WAS OUT AND IT SHOULD BE REPLACED, I ADVISED THEM OF THE CONDENSATION IN HEADLAMP AND THEY STATED THAT TO FIX PROBLEM WOULD COST ABOUT 2 THOUSAND DOLLARS I ADVISED T... Read more
Incident date: Jan 15, 2013
VEHICLE OWNER OBSERVED NOISE THAT APPEARED TO BE COMING FROM THE STEERING ASSEMBLY. AT LOW SPEEDS SUCH AS BACKING UP, WITH LARGE STEERING MOTION, NOISE IS MOST PRONOUNCED. WHEN DRIVING THE VEHICLE, AT ANY SPEED, VEHICLE TENDS TO "SKIP" AND "JUMP" TO THE RIGHT OR LEFT, AS IF STEERING BECOMES LOOSE AND JERKS ONE DIRECTION OR THE OTHER. NOISE AND MOTION HAS BEEN GETTING PROGRESSIVELY WORSE SINCE T... Read more
Incident date: Sep 15, 2012
TL* THE CONTACT OWNS A 2007 LEXUS ES. THE CONTACT STATED THAT WHILE PARKED, THE DASHBOARD BECAME EXTREMELY HOT AND CAUSED A GLARE ON THE WINDSHIELD, OBSTRUCTING THE CONTACT'S VISIBILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Incident date: Aug 1, 2012
TL* THE CONTACT OWNS A 2007 LEXUS 350ES. THE CONTACT STATED THAT THE DASHBOARD STARTED TO MELT AND WHEN THE SUN BEAMED DOWN, IT WOULD CAUSE A GLARE, OBSCURING THE CONTACTS VISIBILITY OF THE ROADWAY. THE VEHICLE WAS INSPECTED BY A DEALER WHERE THEY ADVISED THAT SHE THE DASHBOARD WOULD NEED REPLACING. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY WOULD COVER A PERCENTAGE OF THE REPAIRS. THE V... Read more
Incident date: Dec 7, 2010
IN EARLY DECEMBER 2010 ON MY WAY TO DROP OFF AN PASSENGER AT THE ONTARIO AIRPORT, ONTARIO, CA MY LEFT FRONT END FELT LIKE IT FELL IN A POT HOLE. A TOW TRUCK WAS CALLED AS THE LEFT FRONT TIRE WAS TURNED COMPLETELY INWARD AND CAUSED DAMAGE ON THE LEFT FENDER. THE CAR HAD TO BE TOWED TO MY HOME AS IT WAS LATE IN THE EVENING AROUND 11PM. I CALLED MY INSURANCE COMPANY THE NEXT MORNING TO FILE A COM... Read more
Incident date: Feb 28, 2013
MY CHECK ENGINE LIGHT CAME ON. I HAD THE OIL CHANGED FOR THE SECOND TIME WITHIN 30 DAYS BECAUSE I THOUGHT IT WAS AN OIL PROBLEM. THE LIGHT WENT OFF AS I WAS LEAVING THE PLACE. A COUPLE DAYS LATER THE LIGHT WOULD COME ON WHEN I MADE TURNS, BLINK, THEN GO BACK OFF. A FEW DAYS LATER, IT CAME BACK ON STEADY, AND THE CAR STARTED TO JERK WHILE I WAS DRIVING ON THE INTERSTATE. IT WOULD JERK, THEN SLOWLY ... Read more
Incident date: Feb 28, 2013
MY CHECK ENGINE LIGHT CAME ON. I HAD THE OIL CHANGED FOR THE SECOND TIME WITHIN 30 DAYS BECAUSE I THOUGHT IT WAS AN OIL PROBLEM. THE LIGHT WENT OFF AS I WAS LEAVING THE PLACE. A COUPLE DAYS LATER THE LIGHT WOULD COME ON WHEN I MADE TURNS, BLINK, THEN GO BACK OFF. A FEW DAYS LATER, IT CAME BACK ON STEADY, AND THE CAR STARTED TO JERK WHILE I WAS DRIVING ON THE INTERSTATE. IT WOULD JERK, THEN SLOWLY ... Read more
Incident date: Feb 28, 2013
MY CHECK ENGINE LIGHT CAME ON. I HAD THE OIL CHANGED FOR THE SECOND TIME WITHIN 30 DAYS BECAUSE I THOUGHT IT WAS AN OIL PROBLEM. THE LIGHT WENT OFF AS I WAS LEAVING THE PLACE. A COUPLE DAYS LATER THE LIGHT WOULD COME ON WHEN I MADE TURNS, BLINK, THEN GO BACK OFF. A FEW DAYS LATER, IT CAME BACK ON STEADY, AND THE CAR STARTED TO JERK WHILE I WAS DRIVING ON THE INTERSTATE. IT WOULD JERK, THEN SLOWLY ... Read more
Incident date: Feb 27, 2013
DRIVERS DOOR WILL NOT UNLOCK. CAN'T OPEN DRIVERS DOOR. HAD TO CLIMB OVER TO PASSENGER SIDE TO GET OUT. NO MANUAL OVER RIDE TO OPEN DOOR. I'M 82 YEARS OLD AND COULD NOT FINE A WAY TO OPEN MY DOOR WITH THE DOOR SWITCH OR THE REMOTE CONTROL. THIS IS A REAL SAFETY CONCERN . *TR
Incident date: Feb 27, 2013
DRIVERS DOOR WILL NOT UNLOCK. CAN'T OPEN DRIVERS DOOR. HAD TO CLIMB OVER TO PASSENGER SIDE TO GET OUT. NO MANUAL OVER RIDE TO OPEN DOOR. I'M 82 YEARS OLD AND COULD NOT FINE A WAY TO OPEN MY DOOR WITH THE DOOR SWITCH OR THE REMOTE CONTROL. THIS IS A REAL SAFETY CONCERN . *TR
Incident date: Dec 19, 2012
TL* THE CONTACT OWNS A 2008 LEXUS IS350. THE CONTACT WAS DRIVING APPROXIMATELY 0 MPH AND APPLIED THE BRAKES HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A COLLISION CENTER WHERE THE FRONT END WAS REPAIRED. THE FAILURE RECURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS ... Read more
Crash
Incident date: Jan 11, 2013
1/11/13 - WHILE DRIVING, VARIOUS WARNING INDICATORS ON DASH BEGIN TO FLASH ' CHECK HYBRID SYSTEM, CHECK AWD SYSTEM, AND CHECK ABS, THEN CHECK ENGINE INDICATOR ILLUMINATES. VEHICLE ENGINE BEGINS TO DE-RATE AND THE ACCELERATOR PEDAL BECOMES INOPERABLE. BRAKES STILL FUNCTION. STOPPED VEHICLE, TURNED IT OFF, AND RE-STARTED. ENGINE WAS UNSTABLE AND THE RPM WAS OSCILLATING. THE HYBRID SYSTEM WAS NO... Read more
Incident date: Jan 11, 2013
1/11/13 - WHILE DRIVING, VARIOUS WARNING INDICATORS ON DASH BEGIN TO FLASH ' CHECK HYBRID SYSTEM, CHECK AWD SYSTEM, AND CHECK ABS, THEN CHECK ENGINE INDICATOR ILLUMINATES. VEHICLE ENGINE BEGINS TO DE-RATE AND THE ACCELERATOR PEDAL BECOMES INOPERABLE. BRAKES STILL FUNCTION. STOPPED VEHICLE, TURNED IT OFF, AND RE-STARTED. ENGINE WAS UNSTABLE AND THE RPM WAS OSCILLATING. THE HYBRID SYSTEM WAS NO... Read more
Incident date: Jan 11, 2013
1/11/13 - WHILE DRIVING, VARIOUS WARNING INDICATORS ON DASH BEGIN TO FLASH ' CHECK HYBRID SYSTEM, CHECK AWD SYSTEM, AND CHECK ABS, THEN CHECK ENGINE INDICATOR ILLUMINATES. VEHICLE ENGINE BEGINS TO DE-RATE AND THE ACCELERATOR PEDAL BECOMES INOPERABLE. BRAKES STILL FUNCTION. STOPPED VEHICLE, TURNED IT OFF, AND RE-STARTED. ENGINE WAS UNSTABLE AND THE RPM WAS OSCILLATING. THE HYBRID SYSTEM WAS NO... Read more
Incident date: Sep 19, 2011
WHEN I BOUGHT THE CAR LITERALLY A WEEK LATER THE DRIVERS SIDE HEAD LIGHT STARTED FLICKERING AND EVENTUALLY TURNED OFF. I HAVE TO CONSTANTLY TURN IT ON AND OFF TO HAVE BOTH HEAD LIGHTS ENGAGE. I CAN HAVE IT PARK FOR AS LITTLE AS 5 MINUTES AND THE LIGHT GOES OUT BY ITSELF. I HAVE TAKEN THE VEHICLE TO SEVERAL TOYOTA DEALERS AND MECHANICS AND THEY HAVE SAID THAT I NEED TO REPLACE THE LIGHT BULB BUT IT... Read more
Incident date: Feb 13, 2013
THE RIGHT REAR BRIDGESTONE TIRE ON MY 2010 LEXUS 350 IS C BLEW OUT WITHOUT ANY WARNING ON THE FREE WAY ON 2/13/2013. THE WHOLE TIRE IS SHREDDED AND ONLY A SMALL AMOUNT OF TREAD REMAINS ON THE VERY LIP PF THE WHEEL. THE TIRE SIZE BRIDGESTONE TURANZA EL400 255/40R18, DOT EL 3A DAN1510. I ALMOST HAD AN ACCIDENT ON THE FREEWAY. *TR
Incident date: Jan 8, 2013
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH AND COMING TO A STOP, ANOTHER VEHICLE SUDDENLY CRASHED INTO THE REAR END OF THE VEHICLE WITH SUBSTANTIAL FORCE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS COMPLETELY DESTROYED AND A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE COLLAR BONE, SHOULDER, AND LEFT LEG. IN ADDITION, TH... Read more
Crash
2 injured
Incident date: Feb 1, 2013
MOISTURE IN HEADLIGHTS CAUSING SPREAD OUT LIGHT BEAM AND POSSIBLE RUST/SHORT CIRCUIT IN ELECTRICAL SYSTEM. *TR
Incident date: Feb 1, 2013
MOISTURE IN HEADLIGHTS CAUSING SPREAD OUT LIGHT BEAM AND POSSIBLE RUST/SHORT CIRCUIT IN ELECTRICAL SYSTEM. *TR
Incident date: Feb 18, 2013
HAD TO MAKE A HARD STOP AND THE BRAKE PEDAL FADED BADLY. PEDAL HAS BECOME SOFTER OVER TIME. ALREADY HAD TO PAY TO REPLACE FAULTY DESIGNED REAR PADS AND FRONT DISCS. LEXUS HAS A TSB ON THE SQUEAKY REAR PADS BUT NEVER LET US KNOW. IT WAS A REPLACE ONLY IF OWNER COMPLAINED. 1 PAD WAS BADLY WORN, BUT THE VEHICLE WAS OUT OF WARRANTY AND LEXUS WOULD NOT DO ANYTHING. WITH ALL THE TOYOTA MASTER CYLIND... Read more
Incident date: Feb 18, 2013
HAD TO MAKE A HARD STOP AND THE BRAKE PEDAL FADED BADLY. PEDAL HAS BECOME SOFTER OVER TIME. ALREADY HAD TO PAY TO REPLACE FAULTY DESIGNED REAR PADS AND FRONT DISCS. LEXUS HAS A TSB ON THE SQUEAKY REAR PADS BUT NEVER LET US KNOW. IT WAS A REPLACE ONLY IF OWNER COMPLAINED. 1 PAD WAS BADLY WORN, BUT THE VEHICLE WAS OUT OF WARRANTY AND LEXUS WOULD NOT DO ANYTHING. WITH ALL THE TOYOTA MASTER CYLIND... Read more
Incident date: Feb 6, 2013
I WAS DRIVING ON THE FREEWAY AT 65 MILES PER HOUR WHEN THE SIDE VIEW MIRROR ON THE PASSENGER SIDE CAME LOOSE AND WAS DANGLING BACK AND FORTH. ABOUT A WEEK LATER THE SAME THING HAPPENED TO THE SIDE VIEW MIRROR ON THE DRIVERS SIDE. THE MIRRORS WERE NEVER HIT OR IN AN ACCIDENT. I HAVE A LEXUS IS350 2010. *TR
Incident date: Feb 6, 2013
I WAS DRIVING ON THE FREEWAY AT 65 MILES PER HOUR WHEN THE SIDE VIEW MIRROR ON THE PASSENGER SIDE CAME LOOSE AND WAS DANGLING BACK AND FORTH. ABOUT A WEEK LATER THE SAME THING HAPPENED TO THE SIDE VIEW MIRROR ON THE DRIVERS SIDE. THE MIRRORS WERE NEVER HIT OR IN AN ACCIDENT. I HAVE A LEXUS IS350 2010. *TR
Incident date: Apr 16, 2012
TL* THE CONTACT OWNS A 2012 LEXUS RX350. THE CONTACT STATED THAT THE REAR HATCH AUTOMATICALLY CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THERE WAS NO REMEDY FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 35,000.
Incident date: Dec 14, 2012
I HAVE JUST SAT AND READ PROBABLY 50 COMPLAINTS; SAFETY AND DEFECTIVE, CONCERNING THE TRANSMISSION FOR THE 2001 LEXUS RX300. FROM WHAT IM READING, I GUESS I SHOULD CONSIDER MYSELF LUCKY, I CURRENTLY HAVE 142,000 MILES ON MY VEHICLE AND ALTHOUGH I'VE EXPERIENCED NON-PERIODIC SHIFTING ABNORMALITIES, I HAVEN'T EXPERIENCED ANY OF THE HORRIFIC PROBLEMS I'VE BEEN READING IN THE NHTSA COMPLAINT SECTION ... Read more
Incident date: Dec 14, 2012
I HAVE JUST SAT AND READ PROBABLY 50 COMPLAINTS; SAFETY AND DEFECTIVE, CONCERNING THE TRANSMISSION FOR THE 2001 LEXUS RX300. FROM WHAT IM READING, I GUESS I SHOULD CONSIDER MYSELF LUCKY, I CURRENTLY HAVE 142,000 MILES ON MY VEHICLE AND ALTHOUGH I'VE EXPERIENCED NON-PERIODIC SHIFTING ABNORMALITIES, I HAVEN'T EXPERIENCED ANY OF THE HORRIFIC PROBLEMS I'VE BEEN READING IN THE NHTSA COMPLAINT SECTION ... Read more
Incident date: Dec 14, 2012
I HAVE JUST SAT AND READ PROBABLY 50 COMPLAINTS; SAFETY AND DEFECTIVE, CONCERNING THE TRANSMISSION FOR THE 2001 LEXUS RX300. FROM WHAT IM READING, I GUESS I SHOULD CONSIDER MYSELF LUCKY, I CURRENTLY HAVE 142,000 MILES ON MY VEHICLE AND ALTHOUGH I'VE EXPERIENCED NON-PERIODIC SHIFTING ABNORMALITIES, I HAVEN'T EXPERIENCED ANY OF THE HORRIFIC PROBLEMS I'VE BEEN READING IN THE NHTSA COMPLAINT SECTION ... Read more
Incident date: Dec 30, 2012
WHILE PARKED, I LET THE FRONT PASSENGER WINDOW DOWN. WHEN LETTING THE WINDOW UP I HEARD A LOUD POP AND THE WINDOW TIPPED DOWN IN THE FRONT LEAVING A LARGE GAP. I WAS ABLE TO GET IT BACK IN PLACE MANUALLY. TOOK IT TO THE LEXUS DEALERSHIP FOR SERVICE. WAS TOLD ONE OF THE PLASTIC CLIPS ON THE GLASS HAD BROKEN AND THE WINDOW WOULD HAVE TO BE REPLACED. THE WARRANTY HAD EXPIRED SO THE TOTAL COST INCLUDI... Read more
Incident date: Oct 10, 2012
UNINTENDED ACCELERATION EVENT WHILE DRIVING UP A STEEP HILL, VEHICLE BEGAN TO ACCELERATE QUICKLY ON IT'S OWN ACCORD. WHILE BRAKING, THE BRAKES WENT ALL THE WAY TO THE FLOOR AND ONLY SERVED TO DESTABILIZE THE VEHICLE AND SLOW IT SLIGHTLY. TACHOMETER WAS PEGGED AT 6,000 RPM AND THE VEHICLE WOULD NOT STOP. AFTER PUSHING THE "START" BUTTON SEVERAL TIMES THE VEHICLE SHUT DOWN AND WAS BROUGHT TO... Read more
Incident date: Oct 10, 2012
UNINTENDED ACCELERATION EVENT WHILE DRIVING UP A STEEP HILL, VEHICLE BEGAN TO ACCELERATE QUICKLY ON IT'S OWN ACCORD. WHILE BRAKING, THE BRAKES WENT ALL THE WAY TO THE FLOOR AND ONLY SERVED TO DESTABILIZE THE VEHICLE AND SLOW IT SLIGHTLY. TACHOMETER WAS PEGGED AT 6,000 RPM AND THE VEHICLE WOULD NOT STOP. AFTER PUSHING THE "START" BUTTON SEVERAL TIMES THE VEHICLE SHUT DOWN AND WAS BROUGHT TO... Read more
Incident date: Oct 1, 2005
I OWN A LEXUS RX400H 2006. ON SEVERAL OCCASIONS, THE VEHICLE HAS LURCHED FORWARD (I.E. ACCELERATED) BEFORE STOPPING WHEN I APPLIED THE BRAKES AT A RED LIGHT OR STOP SIGN. I WENT TO THE WILKIE LEXUS DEALERSHIP IN HAVERFORD, PA ON JANUARY 31, 2013. A TECHNICIAN PERFORMED A TEST ON THE VEHICLE AND REPORTED NORMAL BRAKING PERFORMANCE. I HAVE FOUND SIMILAR COMPLAINTS ON NHTSA. BASED ON THESE S... Read more
Incident date: Jan 3, 2013
CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT WAS DRIVING APPROXIMATELY 10 TO 15 MPH TWO BLOCKS AWAY FROM HOME. WHILE APPROACHING AND PREPARING TO STOP AT A STOP SIGN, NOTICED THE INABILITY OF THE BRAKE SYSTEM WHEN APPLIED PRESSURE TO THE BRAKE PADDLE, VEHICLE WOULD NOT STOP. AT THIS POINT, VEHICLE BEGAN TO ACCELERATE UNINTENDED (WITHOUT INPUT ON ACCELERATOR), CAUSING TO RAPIDLY SURGE AND LAUNCH S... Read more
Crash
Fire
1 injured
Incident date: Jan 3, 2013
CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT WAS DRIVING APPROXIMATELY 10 TO 15 MPH TWO BLOCKS AWAY FROM HOME. WHILE APPROACHING AND PREPARING TO STOP AT A STOP SIGN, NOTICED THE INABILITY OF THE BRAKE SYSTEM WHEN APPLIED PRESSURE TO THE BRAKE PADDLE, VEHICLE WOULD NOT STOP. AT THIS POINT, VEHICLE BEGAN TO ACCELERATE UNINTENDED (WITHOUT INPUT ON ACCELERATOR), CAUSING TO RAPIDLY SURGE AND LAUNCH S... Read more
Crash
Fire
1 injured
Incident date: Nov 1, 2012
TL* THE CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT STATED THAT THE PASSENGER REAR WINDOW MALFUNCTIONED. THE CONTACT EXPLAINED THAT THE WINDOW WOULD OPEN INDEPENDENTLY WITHOUT ANY WARNINGS AND SHE WAS UNABLE TO CLOSE IT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,000.
Incident date: Jul 6, 2012
2009 LEXUS RX 350. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO AIR BAG MALFUNCTION. *SMD THE CONSUMER WAS SITTING AT A RED LIGHT WHEN ANOTHER VEHICLE WAS PUSHED INTO THE SIDE OF HER VEHICLE. ACCORDING TO A LETTER FROM TOYOTA, THE IMPACT WAS DIRECTED AT THE LEFT FRONT DOOR, WHICH WAS A MORE YIELDING PORTION OF THE VEHICLE. THE B-PILLAR WAS NOT IMPACTED AND DEPLOYMENT WAS NOT WARRANTED.... Read more
Crash
1 injured
Incident date: Dec 29, 2012
THE LEXUS LS430 FOLDING REAR VIEW MIRRORS (BOTH DRIVER SIDE AND PASSENGER SIDE) FOLD OUT PAST THE ACCEPTABLE VISION RANGE EACH TIME THE VEHICLE IS STARTED. THERE IS NO WAY TO DISABLE THE MIRRORS FROM BEING SWUNG OUT EACH TIME THE CAR IS STARTED (EVEN THOUGH THERE IS A CUT-OFF SWITCH). THIS RESULTS IN HAVING TO MANUALLY ADJUST THE MIRRORS BY HAND (WHICH IS NOT ALWAYS EASY TO DO FOR THE PASSENGER ... Read more
Incident date: Dec 1, 2011
THIS IS EXTREMELY DANGEROUS. MY HEADLIGHTS KEEP GOING OUT. I'VE REPLACED THE LAMPS AND THIS WONT FIX THE PROBLEM. I CANT BELIEVE LEXUS IS LETTING THIS CONTINUE WITH SUCH A MAJOR SAFETY ISSUE OF HAVING NON WORKING HEADLIGHTS. THEY GO ON AND OFF AT ALL TIMES. I'VE GOT KIDS AND IM TERRIFIED TO DRIVE ANY TIME CLOSE TO NIGHT FALL WITH THEM IN THE CAR. I NOTICE THEY ARE ON THEN 5 MINUTES LATER THEY FLIC... Read more
Incident date: Dec 1, 2011
THIS IS EXTREMELY DANGEROUS. MY HEADLIGHTS KEEP GOING OUT. I'VE REPLACED THE LAMPS AND THIS WONT FIX THE PROBLEM. I CANT BELIEVE LEXUS IS LETTING THIS CONTINUE WITH SUCH A MAJOR SAFETY ISSUE OF HAVING NON WORKING HEADLIGHTS. THEY GO ON AND OFF AT ALL TIMES. I'VE GOT KIDS AND IM TERRIFIED TO DRIVE ANY TIME CLOSE TO NIGHT FALL WITH THEM IN THE CAR. I NOTICE THEY ARE ON THEN 5 MINUTES LATER THEY FLIC... Read more
Incident date: Jan 24, 2013
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT WHILE ATTEMPTING TO ENTER A PARKING SPACE, THE VEHICLE EXHIBITED AN ABNORMAL NOISE AS THE ACCELERATOR PEDAL TRAVELED TO THE FLOORBOARD UNUSUALLY. THE CONTACT WAS UNABLE TO STOP THE VEHICLE AND CRASHED INTO A RESTRAINING WALL. THE CONTACT WAS REPORTED INJURED. THE VEHICLE WAS TOWED TO A DEALER, BUT HAD NOT BEEN INSPECTED. A POLICE RE... Read more
Crash
1 injured
Incident date: Dec 22, 2012
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE ENTIRE DASHBOARD HAD MELTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Fire
Incident date: Jan 17, 2013
I WAS DRIVING THE LEXUS RX400H WITHIN THE CITY AND TRIED TO BRAKE SUDDENLY TO AVOID A FAILED CAR IN MY LANE. I PUSHED REALLY HARD ON THE BRAKE PEDAL AND CONTINUED TO STEP HARD ON THE BRAKE. THERE WAS NO BRAKING ACTION WHATSOEVER. IT APPEARED AS IF PRESSING VERY HARD ON THE BRAKE JUST DISABLED THE BRAKE. THE CAR CONTINUED TO DRIVE LIKE IT WAS ON A CRUISE CONTROL AND THE INCIDENT RESULTED IN REA... Read more
Crash
Incident date: Dec 8, 2012
THE DRIVER SEAT WINDOW GLASS JUST WENT DOWN WHEN MY WIFE WAS DRIVING ON A FREEWAY IN FREEZING WINTER WEATHER, THE WINDOW GLASS WOULD NOT GO UP AND SHE COULD PULL IT UP ALSO BECAUSE THE WINDOW GLASS WENT INSIDE THE DOOR COMPLETELY. SHE WAS IN A REMOTE AREA AND HAD TO DRIVE MANY MILES WITH OPEN FRONT WINDOW WITH BELOW FREEZING TEMPERATURE TO FIND A NEAREST LEXUS DEALER SHE ALSO HAD TWO KIDS IN TH... Read more