Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 11, 2012
I PARKED MY CAR IN A PARKING SPOT TO DO SOME ERRANDS AND, BEFORE I COULD PUT THE CAR IN PARK AND TURN THE CAR OFF, THE CAR SHOT FORWARD AND WENT THROUGH SOME SHRUBS, ACROSS A WALKWAY, AND FINALLY RAN STRAIGHT INTO A BRICK WALL OF ONE OF THE STORES I WAS GOING TO. SEVERAL BRICKS FELL OFF THE BUILDING AND , NEEDLESS TO SAY, I WAS AS SHAKEN UP AS THE BUILDING. SINCE THERE IS A WIDE WALKWAY BETWEEN ... Read more
Crash
Incident date: Jun 11, 2012
I PARKED MY CAR IN A PARKING SPOT TO DO SOME ERRANDS AND, BEFORE I COULD PUT THE CAR IN PARK AND TURN THE CAR OFF, THE CAR SHOT FORWARD AND WENT THROUGH SOME SHRUBS, ACROSS A WALKWAY, AND FINALLY RAN STRAIGHT INTO A BRICK WALL OF ONE OF THE STORES I WAS GOING TO. SEVERAL BRICKS FELL OFF THE BUILDING AND , NEEDLESS TO SAY, I WAS AS SHAKEN UP AS THE BUILDING. SINCE THERE IS A WIDE WALKWAY BETWEEN ... Read more
Crash
Incident date: Aug 6, 2012
ON MONDAY AUGUST 6TH, 2012 AT APPROXIMATELY 5: 25 AM, I ([XXX]) WAS ARRIVING AT WORK AT METHODIST HOSPITAL. I PULLED IN THE PARKING LOT AND STARTED TO MAKE A WIDE U TURN INTO A PARKING STALL DRIVING ABOUT 5 MILES PER HOUR. MY CAR SUDDENLY ACCELERATED AND THE BRAKES WOULD NOT WORK AND I WAS UNABLE TO STOP THE VEHICLE. I KEPT TRYING TO BRAKE TO NO AVAIL. I WENT THROUGH A FENCE AND DROVE OVER A STEE... Read more
Crash
Incident date: Aug 6, 2012
ON MONDAY AUGUST 6TH, 2012 AT APPROXIMATELY 5: 25 AM, I ([XXX]) WAS ARRIVING AT WORK AT METHODIST HOSPITAL. I PULLED IN THE PARKING LOT AND STARTED TO MAKE A WIDE U TURN INTO A PARKING STALL DRIVING ABOUT 5 MILES PER HOUR. MY CAR SUDDENLY ACCELERATED AND THE BRAKES WOULD NOT WORK AND I WAS UNABLE TO STOP THE VEHICLE. I KEPT TRYING TO BRAKE TO NO AVAIL. I WENT THROUGH A FENCE AND DROVE OVER A STEE... Read more
Crash
Incident date: Aug 8, 2012
TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED THAT WHILE RIVING APPROXIMATELY 15 MPH, THE VEHICLE SUDDENLY ACCELERATED AT A RAPID PACE. THE VEHICLE CONTINUED TO ACCELERATE AS THE BRAKES WERE APPLIED. THE DRIVER WAS ABLE TO SHIFT INTO NEUTRAL AND TURNED THE ENGINE OFF. THE VEHICLE RETURNED TO NORMAL FUNCTION AFTER SEVERAL MOMENTS AND WAS DRIVEN TO THE CONTACT'S HOME. THE MANUFACTURER ... Read more
Incident date: Aug 9, 2012
FOR NO KNOWN REASON, FRONT WINDSHIELD CRACKED. NO VISIBLE MARKS THAT GLASS COULD HAVE BEEN HIT BY ROCK OR ANY HARD PARTICLE. CRACK STARTS 8 INCHES FROM TOP PASSENGER SIDE AND PROPAGATES ACROSS CENTER OF WINDSHIELD TOWARD DRIVERS SIDE. MANUFACTURER DENIED CLAIM FOR REPLACEMENT STATING MILEAGE BEYOND WARRANTY PERIOD. *TR
Incident date: Aug 9, 2012
FOR NO KNOWN REASON, FRONT WINDSHIELD CRACKED. NO VISIBLE MARKS THAT GLASS COULD HAVE BEEN HIT BY ROCK OR ANY HARD PARTICLE. CRACK STARTS 8 INCHES FROM TOP PASSENGER SIDE AND PROPAGATES ACROSS CENTER OF WINDSHIELD TOWARD DRIVERS SIDE. MANUFACTURER DENIED CLAIM FOR REPLACEMENT STATING MILEAGE BEYOND WARRANTY PERIOD. *TR
Incident date: Aug 6, 2012
TL* THE CONTACT OWNS A 2006 LEXUS IS-250. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE POWER STEERING FAILED. AS A RESULT, THE STEERING WHEEL SEIZED AND BECAME INCREASINGLY DIFFICULT TO TURN IN ANY DIRECTION. THE CONTACT MENTIONED THAT THE VEHICLE HAD RECEIVED REPAIRS FOR THE POWER STEERING FAILURE BEFORE. THE DEALER WAS CONTACTED WHO ADVISED TO HAVE THE VEHICLE TOWED TO THEIR LOCAT... Read more
Incident date: Aug 3, 2012
LEXUS RX 330 HEADLIGHT ASSEMBLY IS DEFECTIVE. EVERYTIME I WASH MY RX330 OR IF IT RAINS, WATER LEAK IN THE HEADLIGHT ASSEMBLY CREATES MOISTURE INSIDE THE HEADLIGHTS. THIS CAUSES LESS VISIBILITY AT NIGHTS AND IS A SAFETY ISSUE. THERE ARE SEVERAL HUNDRED COMPLAINTS FOR THE SAME ISSUE ON THE WEB; HOWEVER, LEXUS/TOYOTA WILL NOT RECALL THEIR DEFECTIVE HEADLIGHT ASSEMBLY. THEY ARE EVEN RELUCTANT TO ... Read more
Incident date: Dec 21, 2011
WHILE DRIVING DOWN THE ROAD AT VARYING SPEEDS I HAVE NOTICED THAT THE OUTSIDE MIRRORS ON MY CAR CHANGE POSITION WITHOUT ANY INPUT ON THE SWITCH. DURING THE WEEK OR SO PRIOR TO THE FIRST TIME THAT THIS OCCURRED, I HAD NOTICED THAT WHEN RETURNING TO THE CAR AFTER LEAVING IT PARKED OVERNIGHT THAT THE MIRRORS, SELECTING THE MEMORY SWITCH WOULD RETURN THE SEAT AND MIRRORS TO THEIR PRESET POSITION. HOW... Read more
Incident date: Dec 21, 2011
WHILE DRIVING DOWN THE ROAD AT VARYING SPEEDS I HAVE NOTICED THAT THE OUTSIDE MIRRORS ON MY CAR CHANGE POSITION WITHOUT ANY INPUT ON THE SWITCH. DURING THE WEEK OR SO PRIOR TO THE FIRST TIME THAT THIS OCCURRED, I HAD NOTICED THAT WHEN RETURNING TO THE CAR AFTER LEAVING IT PARKED OVERNIGHT THAT THE MIRRORS, SELECTING THE MEMORY SWITCH WOULD RETURN THE SEAT AND MIRRORS TO THEIR PRESET POSITION. HOW... Read more
Incident date: Apr 10, 2012
LOW BEAM XENON HEADLIGHT ON DRIVERS & PASSENGERS SIDE INTERMITTENTLY SHUTS OFF. AT TIMES BOTH LOW BEAM HEADLIGHTS FLICKER AND SHUT OFF COMPLETELY CAUSING NO VISION AT NIGHT. WHEN THE LIGHTS ARE SWITCHED OFF THEN BACK ON THEY WORK ONCE AGAIN BUT USUALLY FOR A FEW MINUTES ONLY. PULLED OVER BY COPS AND WHEN. IT SEEMS LIKE IT IS A KNOW PROBLEM AND LEXUS DOES NOT WANT FIX IT!!! *TR
Incident date: Jul 27, 2012
I HAVE MICHELIN PILOT SPORT A/S 225/40 ZR DOT NUMBER 4MCR 002X 4310 ON MY 2006 LEXUS IS 350. I HAD THE FIRST SET INSTALLED IN APRIL 2, 2009 AT 24K MILES AS REPLACEMENT TO MY ORIGINAL TIRES.BY APRIL 09 2011 I HAD TO GET THE TIRES REPLACE BECAUSE OF CHUNKING, LARGE CHUNKS HAD COME OFF AT EITHER SIDE OF THE CENTER LINE. I HAVE THE SAME TIRES IN THE BACK ALBEIT SLIGHTLY WIDER WITH NO PROBLEMS, FEB... Read more
Incident date: Jul 24, 2012
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR I CURRENTLY OWN A 2006 LEXUS IS250. ABOUT A YEAR AGO, I NOTICED SEVERAL SPLOTCHES ON THE REARVIEW MIRROR. INITIALLY THERE WERE ONLY A FEW, BUT THE SPLOTCHES INCREASED TO THE POINT THAT IT IS NOW IMPOSSIBLE TO USE THE REARVIEW MIRROR WHICH INTERFERES WITH REAR VISIBILITY AND NORMAL DRIVING CONDITIONS. THIS SITUATION CAN INCREASE THE POSSIBILITY OF AN ... Read more
Incident date: Jul 24, 2012
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR I CURRENTLY OWN A 2006 LEXUS IS250. ABOUT A YEAR AGO, I NOTICED SEVERAL SPLOTCHES ON THE REARVIEW MIRROR. INITIALLY THERE WERE ONLY A FEW, BUT THE SPLOTCHES INCREASED TO THE POINT THAT IT IS NOW IMPOSSIBLE TO USE THE REARVIEW MIRROR WHICH INTERFERES WITH REAR VISIBILITY AND NORMAL DRIVING CONDITIONS. THIS SITUATION CAN INCREASE THE POSSIBILITY OF AN ... Read more
Incident date: Jul 18, 2012
OUR LEXUS HAD A BAD ROLLER BEARING ON THE REAR PASSENGER'S WHEEL. THE INTERNET (LEXUS OWNERS CLUB) TELLS US THAT MANY OTHER OWNERS WITH THIS MODEL HAVE HAD THE SAME PROBLEM IN THE SAME LOCATION. IT IS DANGEROUS BECAUSE THE WHEEL CAN SUDDENLY SEIZE OR FLY OFF, CAUSING LOSS OF CONTROL. I HOPE YOU WILL REQUIRE LEXUS TO RECALL AND FIX THE CARS THAT HAVEN'T FAILED YET, AND TO REIMBURSE THOSE WHO HAVE... Read more
LEXUS
HS 250 HYBRID
(2010) — VEHICLE SPEED CONTROL
Jul 22, 2012
Incident date: Jun 16, 2012
I WAS PARALLEL PARKING THE CAR. I PULLED ALONGSIDE THE CURB BEHIND A VOLVO AND STOPPED THE CAR. WITH THE CAR STOPPED AND MY FOOT ON THE BRAKE I MOVED MY RIGHT HAND TO PRESS THE PARK BUTTON AND TO MY SURPRISE THE CAR LEAPED (5 FEET) FORWARD INTO THE VOLVO CAUSING DAMAGE TO MY CAR (HOOD, GRILL, BUMPER AND RIGHT QUARTER PANEL) AND THE VOLVO (REAR END). THE GAS ENGINE WAS NOT RUNNING WHEN I WAS PAR... Read more
Crash
LEXUS
HS 250 HYBRID
(2010) — ELECTRICAL SYSTEM
Jul 22, 2012
Incident date: Jun 16, 2012
I WAS PARALLEL PARKING THE CAR. I PULLED ALONGSIDE THE CURB BEHIND A VOLVO AND STOPPED THE CAR. WITH THE CAR STOPPED AND MY FOOT ON THE BRAKE I MOVED MY RIGHT HAND TO PRESS THE PARK BUTTON AND TO MY SURPRISE THE CAR LEAPED (5 FEET) FORWARD INTO THE VOLVO CAUSING DAMAGE TO MY CAR (HOOD, GRILL, BUMPER AND RIGHT QUARTER PANEL) AND THE VOLVO (REAR END). THE GAS ENGINE WAS NOT RUNNING WHEN I WAS PAR... Read more
Crash
LEXUS
HS 250 HYBRID
(2010) — FUEL/PROPULSION SYSTEM
Jul 22, 2012
Incident date: Jun 16, 2012
I WAS PARALLEL PARKING THE CAR. I PULLED ALONGSIDE THE CURB BEHIND A VOLVO AND STOPPED THE CAR. WITH THE CAR STOPPED AND MY FOOT ON THE BRAKE I MOVED MY RIGHT HAND TO PRESS THE PARK BUTTON AND TO MY SURPRISE THE CAR LEAPED (5 FEET) FORWARD INTO THE VOLVO CAUSING DAMAGE TO MY CAR (HOOD, GRILL, BUMPER AND RIGHT QUARTER PANEL) AND THE VOLVO (REAR END). THE GAS ENGINE WAS NOT RUNNING WHEN I WAS PAR... Read more
Crash
Incident date: Jul 20, 2012
DRIVING ON THE FREEWAY. TRANSMISSION DISENGAGES AND FAILS TO DRIVE CAR. AUTOMATIC TRANSMISSION FAILURE. SERVICED TRANSMISSION AT 63,200 MILES. MANY OTHERS HAVE REPORTED PROBLEMS WITH THIS MODEL YEAR. *TR
Incident date: Jul 15, 2012
I WAS DRIVING UP THE STREET AT APPROXIMATELY 25MPH, IN A 2005 LEXUS ES330, WHEN A 74 YEAR OLD LADY PULLED OUT OF HER DRIVEWAY RIGHT IN FRONT OF ME. NEEDLESS TO SAY, WE WERE INVOLVED IN A WRECK. MY 2 FRONT TEETH HIT THE STEERING WHEEL KNOCKING THEM COMPLETELY OUT! THE AIR BAGS DID NOT DEPLOY. I HAVE GONE ONLINE & SEE THAT THERE ARE SEVERAL COMPLAINTS ABOUT THIS YEAR, MAKE & MODEL VEHICLE & THE AIR ... Read more
Crash
1 injured
Incident date: May 19, 2012
TL* THE CONTACT OWNS A 1998 LEXUS GS300. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED THE CHECK ENGINE AND THE VSC WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WOULD NOT ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS. THE MECHANIC STATED THE THROTTL... Read more
Incident date: May 19, 2012
TL* THE CONTACT OWNS A 1998 LEXUS GS300. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED THE CHECK ENGINE AND THE VSC WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WOULD NOT ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS. THE MECHANIC STATED THE THROTTL... Read more
Incident date: Jul 15, 2012
WHILE DRIVING ON HIGHWAY ENGINE MOTOR OIL SUDDENLY LEAK (MASSIVE LEAK ALL OVER THE CAR UNDERNEATH AND BACK) AND PRODUCE BURNING SMOKE. DID NOT KNOW THIS HAPPEN(NO WARNING SIGNALS AT ALL) AND WIND BLOW THE SMOKE BACK SO THE DRIVER CAN'T SEE IT. THE MOTOR OIL WAS DOWN TO NOTHING AFTER BEEN TOLD BY OTHER DRIVER TO STOP THE CAR. TOW THE CAR TO LEXUS DEALER AND BEEN TOLD THE 'REAR MAIN SEAL AND FRONT T... Read more
Incident date: May 14, 2012
TL* THE CONTACT OWNS A 2001 LEXUS RX300. THE CONTACT STATED THAT AS HE STARTED THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE FAILURE FOR AN ENGINE OIL LEAK. THEY FOUND THE LEAKAGE IN THE NUMBER THREE AND NUMBER FOUR CYLINDER INTAKE VALVES. THE MANUFACTURER WAS NOTIFIED WHO STATED THEY WOULD ONLY COVER $2500 OF THE REPAIR COSTS. THE ... Read more
Incident date: Jul 8, 2012
AT APPROXIMATELY 7:23 PM ON JULY 8, 2012, WHILE PARKING IN THE PARKING LOT OF OUR LOCAL CHURCH, THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN. THE CAR WAS ALMOST AT A COMPLETE STOP, WHEN THIS SUDDEN UNCONTROLLED ACCELERATION OCCURRED. AT THAT TIME LOTS OF PEOPLE WERE EXITING THE CHURCH AND WALKING TOWARDS THE PARKING LOT TO GET INTO THEIR CARS, WHILE OTHERS WERE INSIDE AND OUTSIDE THEIR VEHICLES WAI... Read more
Crash
Incident date: Jul 8, 2012
AT APPROXIMATELY 7:23 PM ON JULY 8, 2012, WHILE PARKING IN THE PARKING LOT OF OUR LOCAL CHURCH, THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN. THE CAR WAS ALMOST AT A COMPLETE STOP, WHEN THIS SUDDEN UNCONTROLLED ACCELERATION OCCURRED. AT THAT TIME LOTS OF PEOPLE WERE EXITING THE CHURCH AND WALKING TOWARDS THE PARKING LOT TO GET INTO THEIR CARS, WHILE OTHERS WERE INSIDE AND OUTSIDE THEIR VEHICLES WAI... Read more
Crash
Incident date: Sep 15, 2010
WHILE DRIVING THE HEADLIGHTS ON MY 2007 IS250 WILL JUST GO OFF. MOST OF THE TIME IT IS THE LEFT ONE, OCCASIONALLY THE RIGHT ONE WILL GO OUT. I HAVE TO TURN THE LIGHTS OFF AND RIGHT BACK ON, THEN THEY WILL STAY ON. THIS HAS BEEN HAPPENING INTERMITTENTLY FOR A COUPLE OF YEARS. IT HAPPENS MORE FREQUENTLY NOW, SEVERAL TIMES EACH WEEK. THE DEALER SAYS THAT THE BULB IS GOING OUT AND NEEDS TO BE REP... Read more
Incident date: Jul 16, 2012
ONLY 60K MILES FOR THE CAR, THE WATER PUMP LEAKS AND NEED TO COMPLETE REPLACEMENT. *TR
Incident date: Jul 14, 2012
I WAS OUT OF TOWN I WAS DRIVING, NOTHING WAS WRONG WITH MY RX AT ALL. IT'S A 2002 LEXUS RX 300, THEN ALL OF THE SUDDEN I GO TO TAKE OFF AT THE STOPLIGHT AND IT WAS HESITATING TO TAKE OFF. MY TRANSMISSION IS NOW COMPLETELY GONE. NO WARNING AT ALL. IF I TAKE MY VEHICLE OVER 35 MPH IS JERKS. TRANSMISSION SLIPS AT STOP LIGHTS, (WITH NO INCLINE). 115000 MILES, AND THE TRANNY GOES OUT. I DO BELIEVE IT H... Read more
Incident date: Jun 1, 2012
TL*THE CONTACT OWNS A 2008 LEXUS LS460. THE CONTACT STATED THAT THE UPPER SUPPORT BUSHING FAILED AND CAUSED THE TIRE TREAD TO SEPARATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPAIRED THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 47,000 AND THE CURRENT MILEAGE WAS 47,500.
Incident date: May 24, 2012
TL* THE CONTACT OWNS A 2013 LEXUS GS350. THE CONTACT STATED THAT THE VOICE COMMAND FEATURE DID NOT OPERATE PROPERLY. AS A RESULT, THE CONTACT HAD TO ENTER THREE HAND COMMANDS INSTEAD OF BEING ABLE TO USE HER VOICE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE SYSTEM OPERATED THE WAY IT WAS DESIGNED. THE CONTACT WAS ALSO REFERRED TO THE MANUFACTURER, WHO D... Read more
Incident date: May 24, 2012
TL* THE CONTACT OWNS A 2013 LEXUS GS350. THE CONTACT STATED THAT THE VOICE COMMAND FEATURE DID NOT OPERATE PROPERLY. AS A RESULT, THE CONTACT HAD TO ENTER THREE HAND COMMANDS INSTEAD OF BEING ABLE TO USE HER VOICE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE SYSTEM OPERATED THE WAY IT WAS DESIGNED. THE CONTACT WAS ALSO REFERRED TO THE MANUFACTURER, WHO D... Read more
Incident date: Jun 1, 2012
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING. THE CONTACT TOOK THE VEHICLE TO GET INSPECTED BY THE DEALER AND THEY STATED THAT THE FAILURE WAS A KNOWN PROBLEM IN FLORIDA AND ARIZONA. THE DEALER STATED THAT THE CAUSE OF THE FAILURE WAS DUE TO HEAT AND THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. ... Read more
Fire
Incident date: Aug 23, 2008
FAILURE OF MY 2004 LEXUS RX 330 HEIGHT AIR SUSPENSION COMPONENTS CAUSING THE AIR SUSPENSION TO POSITION MY CAR IN THE HIGHEST SETTING. I HAVE THE SAME TROUBLE AS ODI ID NUMBER 10314023 EXCEPT MINE BEGAN TO FAIL (CLICK) AT AROUND 39,300 MILES. I STARTED HEARING A CLICKING SOUND BACK IN JUNE 2008 WHEN I STARTED THE CAR FOR ABOUT 60 SECONDS. AFTER THE CLICKING STOPPED A LED ON THE DASH BOARD IN... Read more
Incident date: Nov 19, 2010
I HAVE HAD MY LEXUS FOR SINCE 7/2009 IN NOV 2010 AND FEB 2011 I HAVE HAD TO PAY FOR SEVERAL WHEEL ALIGNMENTS (FRT AND BACK) BY THE DEALERSHIP IN CERRITOS, CA. . I HAVE HAD MY TIRE REPLACED APPROXIMATELY 3 TIMES AND ROTATED THEM REGULARLY. OAKHAMA TIRE THAT CAME WITH THE VEHICLE ARE VERY EXPENSIVE AND HAVE NOW DECIDED TO GO WITH BRIDESTONE TIRE TO LOWER MY EXPENSES. I DO DRIVE ALOT BUT DO NOT DRI... Read more
Incident date: Nov 19, 2010
I HAVE HAD MY LEXUS FOR SINCE 7/2009 IN NOV 2010 AND FEB 2011 I HAVE HAD TO PAY FOR SEVERAL WHEEL ALIGNMENTS (FRT AND BACK) BY THE DEALERSHIP IN CERRITOS, CA. . I HAVE HAD MY TIRE REPLACED APPROXIMATELY 3 TIMES AND ROTATED THEM REGULARLY. OAKHAMA TIRE THAT CAME WITH THE VEHICLE ARE VERY EXPENSIVE AND HAVE NOW DECIDED TO GO WITH BRIDESTONE TIRE TO LOWER MY EXPENSES. I DO DRIVE ALOT BUT DO NOT DRI... Read more
Incident date: Jul 5, 2012
TL* THE CONTACT OWNS A 1995 LEXUS LS400. THE CONTACT STATED THAT THE SEAT BELTS WOULD NOT RETRACT AND THERE WAS ABNORMAL SLACK IN THE BELT. THE DEALER WAS CALLED AND ADVISED THE CONTACT TO REPLACE ALL THE SEAT BELTS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 170,000.
Incident date: Mar 7, 2012
TL* THE CONTACT OWNS A 1994 LEXUS LS400. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STARTED TO JERK VIOLENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 115,000.
Incident date: Jun 13, 2012
I WAS STOPPED AT A RED LIGHT. THE CAR FELT LIKE IT JUMPED / ACCELERATED FROM NOWHERE, AND I COLLIDED WITH THE VEHICLE IN FRONT OF ME IN A REAR-END COLLISION. DAMAGED CAUSED TO MY ENTIRE FRONT END AND THE OTHER VEHICLES BACK END. IMPACT SPEED IS UNKNOWN BUT IT FELT LIKE 5-10MPH AND DEFINITELY NOT A ROLL-HIT OR A BUMP OF A HIT. I WAS STOPPED AND THEN THE VEHICLE JUST ACCELERATED INTO THE CAR AHEAD O... Read more
Crash
1 injured
Incident date: Jun 13, 2012
I WAS STOPPED AT A RED LIGHT. THE CAR FELT LIKE IT JUMPED / ACCELERATED FROM NOWHERE, AND I COLLIDED WITH THE VEHICLE IN FRONT OF ME IN A REAR-END COLLISION. DAMAGED CAUSED TO MY ENTIRE FRONT END AND THE OTHER VEHICLES BACK END. IMPACT SPEED IS UNKNOWN BUT IT FELT LIKE 5-10MPH AND DEFINITELY NOT A ROLL-HIT OR A BUMP OF A HIT. I WAS STOPPED AND THEN THE VEHICLE JUST ACCELERATED INTO THE CAR AHEAD O... Read more
Crash
1 injured
Incident date: Jun 13, 2012
I WAS STOPPED AT A RED LIGHT. THE CAR FELT LIKE IT JUMPED / ACCELERATED FROM NOWHERE, AND I COLLIDED WITH THE VEHICLE IN FRONT OF ME IN A REAR-END COLLISION. DAMAGED CAUSED TO MY ENTIRE FRONT END AND THE OTHER VEHICLES BACK END. IMPACT SPEED IS UNKNOWN BUT IT FELT LIKE 5-10MPH AND DEFINITELY NOT A ROLL-HIT OR A BUMP OF A HIT. I WAS STOPPED AND THEN THE VEHICLE JUST ACCELERATED INTO THE CAR AHEAD O... Read more
Crash
1 injured
Incident date: Jun 25, 2012
ON 6/25/2012- AT 7:10 AM, I WAS PULLING INTO THE PARKING SPOT FOR MY VEHICLE IN MY HOSPITAL PARKING LOT FOR A SCHEDULED SURGICAL CASE, WHERE I WORK AS AN OB/GYN PHYSICIAN/SURGEON . AS I TURNED TO THE PARKING SPOT AT THE USUAL, APPROXIMATELY 2-4 MILES /HR SPEED ( THE SPEED AT WHICH NORMALLY ONE PARKS THE CAR), I NOTICED THAT MY ACCELERATOR PEDAL DID NOT BOUNCE BACK TO ITS ORIGINAL POSITION AS IT NO... Read more
Crash
Incident date: Jun 21, 2012
TL* THE CONTACT OWNS A 2000 LEXUS LS400. THE CONTACT STATED THAT WHILE SLOWLY PULLING INTO A PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED ABNORMALLY. THE VEHICLE CRASHED INTO A WALL AND THE AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED. THE DEALER WAS NOTIFIED AND ADVISED THAT THEY WOULD INVESTIGATE THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 100,000.
Crash
Incident date: Jun 28, 2012
BRAKES FELT SPONGY FIRST DAY, WORSE SECOND DAY. THIRD DAY, WHILE STOPPED AT A TRAFFIC LIGHT, BRAKE PEDAL WENT TO THE FLOOR. PUMPED PEDAL TO STOP ROLLING, SHIFTED INTO NEUTRAL. DROVE DIRECTLY TO DEALER, LESS THAN 1/2 MILE. DIAGNOSIS IS FAILURE OF MASTER CYLINDER. *TR
Incident date: Apr 1, 2012
ISSUE IS SPECIFIC TO F-SPORT MODEL WITH STRIATED ALUMINUM ACCENTS INTERIOR. ANYTIME THE SUN DIRECTLY HITS THE STRIATED ALUMINUM ACCENTS ON THE DRIVER SIDE A REFLECTION OF THE TRIM PIECE IS REFLECTED ON THE DRIVER SIDE MIRROR DRAMATICALLY REDUCING VISIBILITY WHEN USING SIDE MIRRORS FOR LANE CHANGES AND OTHER FUNCTIONS. *TR
Incident date: Jun 15, 2010
WE HAVE EXPERIENCED ON SEVERAL OCCASSIONS THAT VEHICLE HESITATES WHEN TRYING TO ACCELERATE AT STOP SIGN OR WHEN INITIALY IN START TO DRIVE AT ABOUT 20-30 MILES PER HOUR AT TIMES FOR FEW SECONDS & AT TIMES IT RATTLES 3-4 TIMES. THIS CAR WAS PURCHASED AS CERTIFIED PRE-OWNED FROM LEXUS DEALER IN EXCELLENT CONDITION IN 2006 THAT CAME WITH EXTENDED WARRANTY UPTO 75000 MILES BUT THIS PROBLEM STARTED WIT... Read more
Incident date: Jun 15, 2010
WE HAVE EXPERIENCED ON SEVERAL OCCASSIONS THAT VEHICLE HESITATES WHEN TRYING TO ACCELERATE AT STOP SIGN OR WHEN INITIALY IN START TO DRIVE AT ABOUT 20-30 MILES PER HOUR AT TIMES FOR FEW SECONDS & AT TIMES IT RATTLES 3-4 TIMES. THIS CAR WAS PURCHASED AS CERTIFIED PRE-OWNED FROM LEXUS DEALER IN EXCELLENT CONDITION IN 2006 THAT CAME WITH EXTENDED WARRANTY UPTO 75000 MILES BUT THIS PROBLEM STARTED WIT... Read more
Incident date: Jun 15, 2010
WE HAVE EXPERIENCED ON SEVERAL OCCASSIONS THAT VEHICLE HESITATES WHEN TRYING TO ACCELERATE AT STOP SIGN OR WHEN INITIALY IN START TO DRIVE AT ABOUT 20-30 MILES PER HOUR AT TIMES FOR FEW SECONDS & AT TIMES IT RATTLES 3-4 TIMES. THIS CAR WAS PURCHASED AS CERTIFIED PRE-OWNED FROM LEXUS DEALER IN EXCELLENT CONDITION IN 2006 THAT CAME WITH EXTENDED WARRANTY UPTO 75000 MILES BUT THIS PROBLEM STARTED WIT... Read more
Incident date: Jul 11, 2011
I HAVE NOW HAD TO REPLACE 3 IGNITION COILS. I ONLY HAVE THE PAPERWORK FOR 2 TIMES, BUT EACH TIME THE CAR BEGAN TO RUN ROUGH AND THE ENGINE WENT OFF AT STOPS, AND THE ELECTRICAL SYSTEM LIGHT WENT ON. THE FIRST TIME THIS HAPPENED, WHICH I THINK WAS IN 2010, THE LEXUS TECHNICIAN SAID IT WAS A FLUKE. THE SECOND TIME (ABOVE DATE), THE LEXUS TECHNICIAN SAID HE WAS BEGINNING TO SEE A LOT OF IGNITION C... Read more