Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Sep 14, 2012
CATASTROPHIC TRANSMISSION FAILURE AT 48,000 MILES. *TR
Incident date: Sep 18, 2012
STEERING FLUID WAS LEAKING FROM THE RIGHT SIDE OF THE RACK AND PINION. MAKING IT HARD TO STEER.THE RACK AND PINION MUST NOW BE REPLACED. *TR
Incident date: Aug 27, 2012
I RECIEVED A SAFETY RECALL NOTICE FROM LEXUS FOR MY CAR. I HAVE MADE MULTIPLE CALLS TO LEXUS TO SET UP AN APPOINTMENT TO GET THE CAR FIXED. THEY DO NOT RETURN MY CALLS. IT HAS BEEN OVER A MONTH SINCE I FIRST CONTACTED THEM. *TR
Incident date: Oct 11, 2011
WHILE ENTERING A FREEWAY ONRAMP THE TRANSMISSION SLIPPED OUT OF GEAR. I TRIED TO ACCELERATE BUT THERE WAS NO POWER THE ENGINE JUST REVVED. THE TRANSMISSION REINGAGED AS I WAS PULLING TO THE SHOULDER SO I CONTINUED MY TRIP HOME. LATER ON THE SAME DRIVE HOME, AT AN INTERCHANGE BETWEEN FREEWAYS IT HAPPENED AGAIN BUT THIS TIME THE TRANSMISSION DIDN'T RE-ENGAGE AND THERE WAS ALMOST A DEADLY MULTIPLE CA... Read more
Incident date: Oct 11, 2011
WHILE ENTERING A FREEWAY ONRAMP THE TRANSMISSION SLIPPED OUT OF GEAR. I TRIED TO ACCELERATE BUT THERE WAS NO POWER THE ENGINE JUST REVVED. THE TRANSMISSION REINGAGED AS I WAS PULLING TO THE SHOULDER SO I CONTINUED MY TRIP HOME. LATER ON THE SAME DRIVE HOME, AT AN INTERCHANGE BETWEEN FREEWAYS IT HAPPENED AGAIN BUT THIS TIME THE TRANSMISSION DIDN'T RE-ENGAGE AND THERE WAS ALMOST A DEADLY MULTIPLE CA... Read more
Incident date: Sep 21, 2012
MY WIFE WAS DRIVING HER LEXUS 300 RX TO A GROCERY STORE WHEN CAR STOPPED TO REACT ON THE ACCELATOR PEDAL, THEN SUDDENLY, THE LEXUS VERY STRONGLY ACCELERATED - THIS ALSO HAPPEND BEFORE - AND ITS VERY SCARY. CASE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Aug 15, 2012
TL* THE CONTACT OWNS A 2007 LEXUS GS350. THE CONTACT STATED THAT THE POWER STEERING WOULD MALFUNCTION INTERMITTENTLY. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A MANUFACTURER'S RECALL RELATED TO THE SAME FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO STATED ... Read more
Incident date: Sep 28, 2008
TL* THE CONTACT OWNS A 2008 LEXUS IS350. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE BRAKES MADE A GRINDING NOISE AND WORE OUT PREMATURELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE FRONT BRAKE PADS AND NOTICED THAT THE ODOMETER HAD BEEN TAMPERED WITH. ALSO, THE CONTACT MENTIONED THAT THE GEAR SHIFTER SHIFTED OUT OF PARK SEVERAL TIMES. THE VEHICLE WAS TAKEN ... Read more
Incident date: Sep 28, 2008
TL* THE CONTACT OWNS A 2008 LEXUS IS350. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE BRAKES MADE A GRINDING NOISE AND WORE OUT PREMATURELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE FRONT BRAKE PADS AND NOTICED THAT THE ODOMETER HAD BEEN TAMPERED WITH. ALSO, THE CONTACT MENTIONED THAT THE GEAR SHIFTER SHIFTED OUT OF PARK SEVERAL TIMES. THE VEHICLE WAS TAKEN ... Read more
Incident date: Sep 14, 2012
TL* THE CONTACT OWNS A CONTACT OWNS A 2006 LEXUS RX330. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED COOLANT LEAKED FROM THE RADIATOR. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THE RADIATOR WAS CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,340.
Incident date: Aug 2, 2012
2004 LEXUS RX330. CONSUMER WRITES IN REGARDS TO VEHICLE CRASH AND RECALL NOTICE CONCERNING FLOOR CARPET COVER AND RETENTION CLIPS *TGW THE CONSUMER STATED HIS FOOT SLIPPED OFF THE BRAKE PEDAL AND SHATTERED THE GARAGE DOOR AND STOPPED ONLY AFTER HITTING THE OPPOSITE WALL AND STORAGE. THE CONSUMER STATED THE DAY AFTER THE INCIDENT, HE RECEIVED A RECALL LETTER IN THE MAIL, REGARDING THE ACCELERATOR... Read more
Crash
Incident date: Jun 16, 2012
MY RIGHT HEADLIGHT BEGAN TO FLICKER AND DID SO FOR SEVERAL WEEKS, THEN THE LEFT ONE STARTED TO DO THE SAME THING. NOW THEY BOTH COMPLETELY SHUT OFF WHEN I'M DRIVING. I NEED TO TURN THEM ON AND OFF SEVERAL TIMES BEFORE THEY COME BACK ON. THIS IS NOT ONLY FRIGHTENING, BUT EXTREMELY DANGEROUS. MAKES ME AFRAID TO DRIVE AFTER DUSK. TO ADD TO THE MATTER...... RECENTLY, MY PASSENGER SIDE WINDOW FELL OF... Read more
Incident date: Jun 16, 2012
MY RIGHT HEADLIGHT BEGAN TO FLICKER AND DID SO FOR SEVERAL WEEKS, THEN THE LEFT ONE STARTED TO DO THE SAME THING. NOW THEY BOTH COMPLETELY SHUT OFF WHEN I'M DRIVING. I NEED TO TURN THEM ON AND OFF SEVERAL TIMES BEFORE THEY COME BACK ON. THIS IS NOT ONLY FRIGHTENING, BUT EXTREMELY DANGEROUS. MAKES ME AFRAID TO DRIVE AFTER DUSK. TO ADD TO THE MATTER...... RECENTLY, MY PASSENGER SIDE WINDOW FELL OF... Read more
Incident date: Aug 3, 2011
THIS VEHICLE STARTED ACCELERATING ON ITS OWN. WHEN I TRIED TO GET THE VEHICLE TO STOP, THE BRAKES WOULD NOT WORK. NEUTRAL WOULD NOT WORK. DOWN SHIFTING WOULD NOT WORK. THE VEHICLE WOULD ONLY INCREASE IN SPEED. I HAD 3 KIDS IN THE CAR. THE DASH BOARD INDICATOR LIGHTS LIT UP. ALL OF THEM!! WHEN I FINALLY LOOKED DOWN THE ACCELERATOR PEDAL WAS STUCK. I GRABBED IT WITH BOTH HANDS WHILE DOING O... Read more
Incident date: Sep 2, 2012
TL* THE CONTACT OWNS A 2007 LEXUS LS460. THE CONTACT STATED THAT WHILE DRIVING 20 MPH AND ATTEMPTING A LEFT TURN, THE STEERING WHEEL SEIZED, CAUSING THE CONTACT TO CRASH INTO A POLE. THERE WERE NO WARNING LIGHTS ILLUMINATED PRIOR TO THE FAILURE. UPON IMPACT, ALL OF THE AIR BAGS DEPLOYED CAUSING INJURIES TO THE DRIVER AND A PASSENGER'S KNEES. THE POLICE WERE NOTIFIED AND A POLICE REPORT WAS FILED. ... Read more
Crash
2 injured
Incident date: Sep 2, 2012
TL* THE CONTACT OWNS A 2007 LEXUS LS460. THE CONTACT STATED THAT WHILE DRIVING 20 MPH AND ATTEMPTING A LEFT TURN, THE STEERING WHEEL SEIZED, CAUSING THE CONTACT TO CRASH INTO A POLE. THERE WERE NO WARNING LIGHTS ILLUMINATED PRIOR TO THE FAILURE. UPON IMPACT, ALL OF THE AIR BAGS DEPLOYED CAUSING INJURIES TO THE DRIVER AND A PASSENGER'S KNEES. THE POLICE WERE NOTIFIED AND A POLICE REPORT WAS FILED. ... Read more
Crash
2 injured
Incident date: Aug 15, 2012
BELOW IS AN E-MAIL SENT TO LEXUS REGARDING A DESCRIPTION OF THE SO CALLED UNINTENDED ACCELERATION EVENT MY WIFE EXPERIENCE AND THE REMEDIES WE ARE SEEKING FROM THEM. THEY HAVE ISSUED A COMPLAINT # OF[XXX] ON AUGUST 15, 2012 MY WIFE [XXX] WHILE DRIVING OUR 2007 LEXUS ES350 EXPERIENCED WHAT WE ARE LEARNING IS REFERRED TO BY LEXUS AS AN "UNINTENDED ACCELERATION" EVENT. THE ACCELERATOR STUCK AND THE... Read more
Incident date: Aug 23, 2012
TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT WHILE PARKED THE SHE NOTICED FLAMES COMING FROM THE FRONT DRIVERS SIDE DOOR. THE CONTACT USED A PIECE OF CLOTHING TO PUT OUT THE FIRE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND A REPORT WAS FILED. THE CONTACT SUSTAINED BURNS TO HER LEFT WRIST AND HAND. AS A RESULT, THE CONTACT HAD TO UNDERGO SURGERY. THE VEHICLE WAS NOT TAKEN ... Read more
Fire
1 injured
Incident date: Aug 27, 2012
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT WHILE WASHING HIS VEHICLE, WATER MANAGED TO GET INTO THE LIGHT COVER. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILE... Read more
Incident date: Aug 21, 2012
I WAS DRIVING ON THE INTERSTATE AND BOTH HEAD LIGHTS WENT OUT AT 70 MPH. THE PROBLEM STARTED WITH ONE LIGHT THEN THE OTHER WITH NO REASON. YOU CAN SWITCH THEM ON AND OFF SEVERAL TIME AND THEY USUALLY COME BACK ON BUT WHEN THEY BOTH WENT OFF AT THE SAME TIME AT 70MPH THEY RESTORED A 8 TIMES! I TOOK THE CAR THE DEALER AND INSTANTLY THEY START TALKING ABOUT WHAT I NEEDED TO PAY. I SHOULD NOT HAVE ... Read more
Incident date: Sep 1, 2012
BACKING UP INTO MY DRIVEWAY MAKING TURN TO STRAIGHTEN CAR OUT AND ALL OF SUDDEN THE CAR JUST SPEED UP IN REVERSE. CAUSING CRASH INTO SIDE OF MY HOUSE. AFTER THAT I TRIED TO BACK CAR INTO DRIVEWAY BUT DUE TO DAMAGE WAS UNABLE TO. I PULLED CAR OVER TO STREET PARKING. WHEN I PULLED CAR ONTO STREET THERE WERE NO PROBLEMS. RIGHT AFTER INCIDENT I CHECKED TO SEE IF GAS PEDAL WAS STUCK I DONT BELIEVE IT ... Read more
Crash
Incident date: Sep 22, 2011
TRANSMISSION STARTED MAKING A WHINING SOUND AT CERTAIN SPEEDS ABOUT A YEAR AND A HALF EARLIER. TOYOTA DEALER CONFIRMED ODD NOISE FROM TRANSMISSION, BUT SAID THERE WAS NOTHING THEY COULD DO APART FROM REMOVING TRANSMISSION. I WAS IN A NEARBY STATE WHEN THE TRANNY FINALLY WENT OUT - 1ST GEAR STILL WORKS AND SOMETIMES 2ND GEAR, BUT 3RD, 4TH AND REVERSE ALL WENT OUT WHEN I WAS ACCELERATING ONTO THE... Read more
Incident date: Jun 4, 2012
CAR WOULD NOT STOP WHEN BRAKES WERE APPLIED. THE LAST TIME IT HAPPENED, MY WIFE WAS PARKING ON THE SECOND DECK OF A PARKING LOT AND ONLY A BARRIER STOPPED HER FROM GOING OVER THE EDGE. A SIMILAR PROBLEM HAPPENED TWICE BEFORE. WE ARE NOT CERTAIN IF THE VEHICLE SURGED A BIT WHEN APPLYING THE BRAKES OR IF IT JUST DIDN'T STOP. EITHER WAY, THE BRAKES DIDN'T WORK AS INTENDED WHEN DRIVING AT A LOW SPEED.... Read more
Incident date: Jul 14, 2011
REAR NOISE WHILE DRIVING MANY OTHER DRIVERS HAVE THE SAME QUESTION. WHEN THE CAR GOES OVER POT HOLES I MAKES A SOUND SIMILAR TO GOLF / BOWING BOWLN HITTING EACH OTHER. *TR
Incident date: Aug 24, 2012
TL* THE CONTACT OWNS A 2011 LEXUS RX350. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPOT, THE BRAKES FAILED. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS NOT DESTROYED AND THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT... Read more
Crash
1 injured
Incident date: Aug 27, 2009
TL* THE CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT WAS DRIVING 25 MPH WHEN THE TRANSMISSION SHIFTED EXTREMELY HARD, CAUSING THE PASSENGERS TO BE THROWN FORWARD. THE FAILURE RECURRED NUMEROUS TIMES AND BECAME WORSE WITH EACH INCIDENT. THE FAILURE WAS REPORTED TO THE DEALER AND THE CONTACT WAS TOLD THAT THERE WAS A REMEDY FOR THE ISSUE BUT THE REMEDY WOULD DESTROY THE COMPUTER IN THE VEHICLE. THE ... Read more
Incident date: Aug 23, 2012
TL* THE CONTACT OWNS A 2010 LEXUS RX 350. THE CONTACT STATED THAT THE DRIVER'S SIDE SUN VISOR WOULD NOT REMAIN UPRIGHT IN ITS HOUSING AND CONTINUED TO FALL, OBSTRUCTING THE CONTACT'S VIEW. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 22,235 AND THE CURRENT MILEAGE WAS 22,500.
Incident date: Jul 1, 2010
I CALLED MY LOCAL LEXUS THREE TIMES PRIOR TO JUNE, 2012 REGARDING LIGHTS SUDDENLY ILLUMINATING ON THE DASHBOARD. I HAD A RECURRING ISSUE WHERE THE CHECK ENGINE AND VSC WARNING LIGHTS WOULD ILLUMINATE. EACH TIME THE CUSTOMER SERVICE AGENT TOLD ME THAT THE LIGHTS WOULD GO OFF WHEN I REFUELED. THREE TIMES THE LIGHTS DID GO OFF (AFTER SEVERAL DAYS), BUT ONCE I HAD TO HAVE THE DEALER RESET THEM. THE MO... Read more
Incident date: Jul 1, 2010
I CALLED MY LOCAL LEXUS THREE TIMES PRIOR TO JUNE, 2012 REGARDING LIGHTS SUDDENLY ILLUMINATING ON THE DASHBOARD. I HAD A RECURRING ISSUE WHERE THE CHECK ENGINE AND VSC WARNING LIGHTS WOULD ILLUMINATE. EACH TIME THE CUSTOMER SERVICE AGENT TOLD ME THAT THE LIGHTS WOULD GO OFF WHEN I REFUELED. THREE TIMES THE LIGHTS DID GO OFF (AFTER SEVERAL DAYS), BUT ONCE I HAD TO HAVE THE DEALER RESET THEM. THE MO... Read more
Incident date: Aug 1, 2012
2007 LEXUS RX350. CONSUMER WRITES IN REGARDS TO FLOOR MAT RECALL *TGW THE CONSUMER STATED HE COMPLIED WITH THE RECALL AND TOOK HIS VEHICLE TO THE DEALER. HOWEVER, WHEN HE RETURNED TO THE DEALER, HE DISCOVERED TWO HOLES WERE IN THE EXISTING CARPET AND NOTHING HAD BEEN REPLACED. THE RECALL LETTER STATED THAT LEXUS WOULD REPLACE THE FLOOR CARPET COVER WITH A DIFFERENT ONE OF A DIFFERENT SHAPE AS WE... Read more
Incident date: Oct 13, 2010
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT THE HEAD LIGHTS FAILED. THE SEAL ON THE HEAD LIGHT WAS DAMAGED AND FROM RAIN WATER ENTERING THE HEAD LIGHT COVER. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE HEAD LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE... Read more
Incident date: Aug 24, 2012
MY 2007 LEXUS IS250 AWD HAS STARTED HAVING COMPLETE HEADLIGHT FAILURES THAT CAN BE SIMPLY CORRECTED BY TURNING THE LIGHTS OFF AND BACK ON. THESE FAILURES CAN HAPPEN ANYTIME WHILE DRIVING OR AT REST. *TR
Incident date: Aug 24, 2012
TL* THE CONTACT OWNS A 2006 LEXUS ES330. THE CONTACT STATED THE BATTERY DISCHARGE WARNING LIGHT CONTINUED TO ILLUMINATE WHILE DRIVING 35 MPH. THERE WAS A LOUD NOISE ALSO COMING FROM UNDER THE HOOD OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED WHO INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER TO RUN A DIAGNOSTIC TEST TO FIND THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Incident date: Aug 21, 2012
TL* THE CONTACT OWNS A 2002 LEXUS RX 300. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A CRASH AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT MENTIONED THAT HE WAS NOT WEARING A SEAT BELT AT THE TIME OF THE FAILURE. AS A RESULT, HE SUSTAINED A HEAD INJURY AFTER HITTING THE DASHBOARD. THE DRIVER OF THE OTHER VEHICLE SUFFERED A NECK INJURY. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 2... Read more
Crash
2 injured
Incident date: Aug 6, 2012
WHILE DRIVING CAR LOST POWER WOULD NOT GO FORWARD. NEVER GAVE ME ANY WARNING NO CHECK ENGINE LIGHT NOTHING! MADE IT HOME AT 5 MPH. TRANSMISSION WENT OUT WITH NO WARNING! $3600 TO FIX AT AAMCO, SEEMS LIKE THEY SEE THIS PROBLEM OFTEN IN THE RX300 MODELS 1999-2003 MINE IS A 2000. CALLED LEXUS BUT OFFERED NO HELP! VERY UNHAPPY LEXUS OWNER. *TR
Incident date: Jul 22, 2012
I RECENTLY PURCHASED (07/17/12) A 2008 USED RX400H, I QUICKLY NOTICED THAT WHILE BRAKING IF THE ROAD HAS ANY BUMPS OR UNEVENNESS THE VEHICLE SURGES FORWARD DURING THE BRAKING PROCESS AND THEN RESUMES BRAKING AFTER THE SURGE. THIS HAPPENS CONSISTENTLY WHEN THERE ARE ANY BUMPS IN THE PAVEMENT. THIS IS VERY FRIGHTENING AS IT COULD EASILY CAUSE AN ACCIDENT SINCE THE BRAKING IS INTERRUPTED AND THE CA... Read more
Incident date: Aug 13, 2012
WAS DRIVING VEHICLE AT APPROXIMATELY 25MPH AND WHEN I ACCELERATED I FELT FRICTION/VIBRATION IN THE GAS PEDAL AND HEARD A LOUD GRINDING NOISE. THE NOISE COULD BE HEARD EACH TIME I PRESSED THE GAS PEDAL TO ACCELERATE. I HAD THE VEHICLE TOWED TO THE DEALERSHIP AND THEY COULD NOT FIND ANY MALFUNCTION. AFTER THAT INCIDENT, IT HAS NOT OCCURRED IN THE PAST FOUR DAYS. *TR
Incident date: Aug 13, 2012
WAS DRIVING VEHICLE AT APPROXIMATELY 25MPH AND WHEN I ACCELERATED I FELT FRICTION/VIBRATION IN THE GAS PEDAL AND HEARD A LOUD GRINDING NOISE. THE NOISE COULD BE HEARD EACH TIME I PRESSED THE GAS PEDAL TO ACCELERATE. I HAD THE VEHICLE TOWED TO THE DEALERSHIP AND THEY COULD NOT FIND ANY MALFUNCTION. AFTER THAT INCIDENT, IT HAS NOT OCCURRED IN THE PAST FOUR DAYS. *TR
Incident date: Nov 1, 2011
MY LEXUS HAS A MOLD PROBLEM. THEY HAVE BEEN UNABLE TO REMEDY IT, BUT WILL NOT REPLACE THE VEHICLE. THEY HAVE TRIED TO REMEDY THE PROBLEM NO LESS THAN 7 TIMES, BUT CANNOT ELIMINATE THE MOLD. EMPLOYEES OF LEXUS OF GREENWICH HAVE ADMITTED TO ME THAT THEY KNOW THIS IS A RECURRING PROBLEM. YET THEY CONTINUE TO RETURN THE VEHICLE, WITH MOLD, TO THEIR CUSTOMERS. *TR
Incident date: Nov 1, 2011
MY LEXUS HAS A MOLD PROBLEM. THEY HAVE BEEN UNABLE TO REMEDY IT, BUT WILL NOT REPLACE THE VEHICLE. THEY HAVE TRIED TO REMEDY THE PROBLEM NO LESS THAN 7 TIMES, BUT CANNOT ELIMINATE THE MOLD. EMPLOYEES OF LEXUS OF GREENWICH HAVE ADMITTED TO ME THAT THEY KNOW THIS IS A RECURRING PROBLEM. YET THEY CONTINUE TO RETURN THE VEHICLE, WITH MOLD, TO THEIR CUSTOMERS. *TR
Incident date: Aug 2, 2012
TL* THE CONTACT OWNS A 2007 LEXUS IS250. THE CONTACT STATED THAT WHILE DRIVING 60 MPH THE HEADLIGHTS TURNED OFF INDEPENDENTLY WITHOUT ANY WARNINGS. THE CONTACT MENTIONED HE HAD TO PARK AND RESTART THE VEHICLE TO GET THE LIGHTS TO TURN ON. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS AWAITING DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGES W... Read more
Incident date: Aug 3, 2012
AT 65,000 MILES VEHICLE HAD A MAJOR BREAKDOWN. SERPENTINE BELT RUPTURED CAUSING FIRE AND SMOKE INSIDE THE ENGINE COMPARTMENT AND BOTH INSIDE THE CABIN AND OUTSIDE. GAS PEDAL BECAME INOPERATIVE AND VEHICLE HAD TO BE TOWED TO A REPAIR FACILITY. AS FURTHER DETERMINED THE CAUSE OF THE BELT RUPTURE IS THE A/C COMPRESSOR FREEZING STUCK. REPAIR IS EXTREMELY COSTLY. PARTS ALONE ARE CLOSE TO $150... Read more
Fire
Incident date: Aug 3, 2012
AT 65,000 MILES VEHICLE HAD A MAJOR BREAKDOWN. SERPENTINE BELT RUPTURED CAUSING FIRE AND SMOKE INSIDE THE ENGINE COMPARTMENT AND BOTH INSIDE THE CABIN AND OUTSIDE. GAS PEDAL BECAME INOPERATIVE AND VEHICLE HAD TO BE TOWED TO A REPAIR FACILITY. AS FURTHER DETERMINED THE CAUSE OF THE BELT RUPTURE IS THE A/C COMPRESSOR FREEZING STUCK. REPAIR IS EXTREMELY COSTLY. PARTS ALONE ARE CLOSE TO $150... Read more
Fire
Incident date: Aug 11, 2012
TURNED INTO PARKING SPACE. CAR BEGAN ACCELERATING ON ITS OWN. I APPLIED THE BRAKES CONTINUOUSLY, THREW THE CAR INTO PARK TO NO AVAIL. THE CAR JOLTED FORWARD, CRASHING INTO THE STOREFRONT, BREAKING GLASS WINDOWS. THE (APPROX) 2 FEET OF BLOCK WALL STOPPED THE CAR. THE VEHICLE WAS NOT IN MY CONTROL IN SPITE OF ALL EFFORT TO BRING THE CAR TO A STOP. HAD SOMEONE BEEN WALKING ON THE SIDEWALK IN FRONT ... Read more
Crash
Incident date: Aug 11, 2012
TURNED INTO PARKING SPACE. CAR BEGAN ACCELERATING ON ITS OWN. I APPLIED THE BRAKES CONTINUOUSLY, THREW THE CAR INTO PARK TO NO AVAIL. THE CAR JOLTED FORWARD, CRASHING INTO THE STOREFRONT, BREAKING GLASS WINDOWS. THE (APPROX) 2 FEET OF BLOCK WALL STOPPED THE CAR. THE VEHICLE WAS NOT IN MY CONTROL IN SPITE OF ALL EFFORT TO BRING THE CAR TO A STOP. HAD SOMEONE BEEN WALKING ON THE SIDEWALK IN FRONT ... Read more
Crash
Incident date: Aug 11, 2012
TURNED INTO PARKING SPACE. CAR BEGAN ACCELERATING ON ITS OWN. I APPLIED THE BRAKES CONTINUOUSLY, THREW THE CAR INTO PARK TO NO AVAIL. THE CAR JOLTED FORWARD, CRASHING INTO THE STOREFRONT, BREAKING GLASS WINDOWS. THE (APPROX) 2 FEET OF BLOCK WALL STOPPED THE CAR. THE VEHICLE WAS NOT IN MY CONTROL IN SPITE OF ALL EFFORT TO BRING THE CAR TO A STOP. HAD SOMEONE BEEN WALKING ON THE SIDEWALK IN FRONT ... Read more
Crash
Incident date: May 3, 2012
AFTER FEELING THAT MY BRAKES HADN'T WORKED PROPERLY AT A STOP LIGHT (I ALMOST SKID THROUGH IT), I WAS TRAVELING ABOUT 35 MPH AROUND A CURVE AND LIGHTLY PRESSED ON THE BRAKES TO MAKE SURE I WOULD SLOW DOWN. UNBELIEVABLY, MY BRAKES COMPLETELY FAILED AND I ACTUALLY BELIEVE I SPED UP WHILE AT THE SAME TIME MY STEERING WENT OUT OF CONTROL. I WAS UNABLE TO CONTROL OR STOP THE CAR. AFTER A FEW SECONDS ... Read more
Incident date: May 3, 2012
AFTER FEELING THAT MY BRAKES HADN'T WORKED PROPERLY AT A STOP LIGHT (I ALMOST SKID THROUGH IT), I WAS TRAVELING ABOUT 35 MPH AROUND A CURVE AND LIGHTLY PRESSED ON THE BRAKES TO MAKE SURE I WOULD SLOW DOWN. UNBELIEVABLY, MY BRAKES COMPLETELY FAILED AND I ACTUALLY BELIEVE I SPED UP WHILE AT THE SAME TIME MY STEERING WENT OUT OF CONTROL. I WAS UNABLE TO CONTROL OR STOP THE CAR. AFTER A FEW SECONDS ... Read more
Incident date: Aug 13, 2012
OVER THE COURSE OF THE VEHICLES LIFE, THE INTERIOR DASH AND DOOR PANELS HAVE BECOME STICKY AND HAVE BEGAN DETERIORATING. IN SOME CASES, PARTS OF THE DASH HAVE BECOME BRITTLE AND BROKEN OFF. CONCERN FOR SAFETY IN THE EVENT OF A CRASH FROM FLYING DASH PARTICLES. *TR
Incident date: Jun 11, 2012
I PARKED MY CAR IN A PARKING SPOT TO DO SOME ERRANDS AND, BEFORE I COULD PUT THE CAR IN PARK AND TURN THE CAR OFF, THE CAR SHOT FORWARD AND WENT THROUGH SOME SHRUBS, ACROSS A WALKWAY, AND FINALLY RAN STRAIGHT INTO A BRICK WALL OF ONE OF THE STORES I WAS GOING TO. SEVERAL BRICKS FELL OFF THE BUILDING AND , NEEDLESS TO SAY, I WAS AS SHAKEN UP AS THE BUILDING. SINCE THERE IS A WIDE WALKWAY BETWEEN ... Read more
Crash