Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: May 16, 2012
A BUZZY/ SQUEEZE NOISE HEARD WHEN APPLY BRAKE PEDAL ELEC. STABILITY CONTROL IS HARD TO USE PROPULSION MAKES UP A LARGE NOISE WHEN START ENGINE. *TR
LEXUS
RX350
(2009) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Nov 13, 2012
Incident date: Nov 12, 2012
TL* THE CONTACT OWNS A 2009 LEXUS RX350. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE GLOBAL POSITION SYSTEM UPDATED VERSION INSTALLED, HOWEVER THE GLOBAL POSITION SYSTEM FAILED TO REGISTER THE LOCATION AND THE MONITOR FACE BECAME BLANK. THE CONTACT BELIEVED THAT THE FAILURE COULD HAVE CAUSED A CRASH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE FAILURE A... Read more
Incident date: Sep 5, 2012
THE SPEEDOMETER INDICATING NEEDLE WENT BLACK ALONG WITH THE TACHOMETER NEEDLE NOT ALLOWING ME AT NIGHT TO SEE MY EXISTING SPEED. THERE IS NO CONTRAST WHATSOEVER. LEXUS OF SILVER SPRING TOLD ME THIS WAS A $1400.00 FIX. I BELIEVE THIS TO BE A SAFETY ISSUE DUE TO THE FACT THAT THERE ARE MANY MORE CONCERNS ON THIS SUBJECT FROM MY ON LINE INVESTIGATION OF MANY PEOPLE WITH THE SAME CAR. I BELIEVE TH... Read more
Incident date: Jan 19, 2012
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT THERE WERE CRACKS ON THE DASHBOARD ON TOP OF THE AIR BAG AND OTHER LOCATIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THE DEALER PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 105,000.
Incident date: Jul 1, 2011
I WAS DRIVING MY 2008 LEXUS RX350 ON THE FREEWAY AT 65MPH AND MY SON ROLLED DOWN HIS WINDOW AND INSTANTANEOUSLY THERE WAS AN EXTREME AND PAINFULL CABIN PRESSURE THAT LEXUS CALL "NORMAL CABIN PRESSURE". IT STARTLED ME, I ALMOST CRASHED WITH MY WIFE AND TWO KIDS IN THE CAR WITH ME.IT MAKES YOUR EARS HUT, VERY PAINFULL. I BOUGHT A LEXUS BECAUSE OF T HE QUALITY AND LUXURY THAT THE LEXUS CORPORATION PO... Read more
Incident date: Jul 1, 2011
I WAS DRIVING MY 2008 LEXUS RX350 ON THE FREEWAY AT 65MPH AND MY SON ROLLED DOWN HIS WINDOW AND INSTANTANEOUSLY THERE WAS AN EXTREME AND PAINFULL CABIN PRESSURE THAT LEXUS CALL "NORMAL CABIN PRESSURE". IT STARTLED ME, I ALMOST CRASHED WITH MY WIFE AND TWO KIDS IN THE CAR WITH ME.IT MAKES YOUR EARS HUT, VERY PAINFULL. I BOUGHT A LEXUS BECAUSE OF T HE QUALITY AND LUXURY THAT THE LEXUS CORPORATION PO... Read more
Incident date: Oct 20, 2012
TL* THE CONTACT OWNS A 1995 LEXUS LS400. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH THE CONTACT ATTEMPTED TO STOP AT A TRAFFIC LIGHT WHEN IT SUDDENLY STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED AND RESUMED NORMAL FUNCTION. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS... Read more
Incident date: Oct 18, 2012
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THERE WAS FLUID LEAKING FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE WAS AN OIL LEAK AND ADVISED HER THAT THERE WAS A MANUFACTURER'S RECALL FOR THE FAILURE. THE VEHICLE WAS REPAIRED FREE OF CHARGE UNDER THE MANUFACTURER'S RECALL. AFTER REPLACING THE COMPONENT IN THE RECA... Read more
Incident date: Jun 23, 2012
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE FLOOR MAT MADE CONTACT WITH THE ACCELERATOR PEDAL, CAUSING THE VEHICLE TO ERRONEOUSLY ACCELERATE. THE CONTACT WAS ABLE TO SAFELY MERGE OFF THE ROADWAY TO REMOVE THE OBSTRUCTION. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE FLOOR MATS WERE NOT THE ORIGINAL EQUIPMENT MATS AND ADVISED... Read more
Incident date: Oct 1, 2010
THE FRONT WINDOW REAR VIEW MIRROR COATING HAS COME OFF FROM THE INSIDE OF THE MIRROR AND HAS VERY VERY POOR REFLECTIVE QUALITIES. WITH APPROX. 60% - 70% OF THE REFLECTIVE MIRROR COATING GONE IT MAKES IT ALMOST IMPOSSIBLE TO SEE WHAT'S BEHIND YOU USING THIS MIRROR AND COULD DEFINITELY CONTRIBUTE OR CAUSE A ACCIDENT. THE DEALER SAID THIS HAPPENS TO THIS MAKE AND MODEL BUT DID NOT SAY THEY WOULD RE... Read more
Incident date: Mar 9, 2012
CAR MAX, INC. SOLD [XXX] A DEFECTIVE AUTOMOBILE. DEFECTIVE AUTOMOBILE; 2006 LEXUS GS 300 VIN# [XXX] MILEAGE 100,249 CARMAX STOCK # [XXX]. CARMAX REFUSE TO REPAIR THE AUTOMOBILE. MARCH 9, 2012; ABOUT 8:45 PM (NIGHT), HEADLIGHTS MALFUNCTIONED (CUT OFF/ON REPEATEDLY). MARCH 28, 2012; LEXUS OF MEMPHIS REPLACED COGGED AC FILTER. ENGINE FRONT COVER SEAL HAS NOTICEABLE OIL LEAK, AND LEFT REAR DOOR LOC... Read more
Incident date: Mar 9, 2012
CAR MAX, INC. SOLD [XXX] A DEFECTIVE AUTOMOBILE. DEFECTIVE AUTOMOBILE; 2006 LEXUS GS 300 VIN# [XXX] MILEAGE 100,249 CARMAX STOCK # [XXX]. CARMAX REFUSE TO REPAIR THE AUTOMOBILE. MARCH 9, 2012; ABOUT 8:45 PM (NIGHT), HEADLIGHTS MALFUNCTIONED (CUT OFF/ON REPEATEDLY). MARCH 28, 2012; LEXUS OF MEMPHIS REPLACED COGGED AC FILTER. ENGINE FRONT COVER SEAL HAS NOTICEABLE OIL LEAK, AND LEFT REAR DOOR LOC... Read more
Incident date: Mar 9, 2012
CAR MAX, INC. SOLD [XXX] A DEFECTIVE AUTOMOBILE. DEFECTIVE AUTOMOBILE; 2006 LEXUS GS 300 VIN# [XXX] MILEAGE 100,249 CARMAX STOCK # [XXX]. CARMAX REFUSE TO REPAIR THE AUTOMOBILE. MARCH 9, 2012; ABOUT 8:45 PM (NIGHT), HEADLIGHTS MALFUNCTIONED (CUT OFF/ON REPEATEDLY). MARCH 28, 2012; LEXUS OF MEMPHIS REPLACED COGGED AC FILTER. ENGINE FRONT COVER SEAL HAS NOTICEABLE OIL LEAK, AND LEFT REAR DOOR LOC... Read more
Incident date: Mar 9, 2012
CAR MAX, INC. SOLD [XXX] A DEFECTIVE AUTOMOBILE. DEFECTIVE AUTOMOBILE; 2006 LEXUS GS 300 VIN# [XXX] MILEAGE 100,249 CARMAX STOCK # [XXX]. CARMAX REFUSE TO REPAIR THE AUTOMOBILE. MARCH 9, 2012; ABOUT 8:45 PM (NIGHT), HEADLIGHTS MALFUNCTIONED (CUT OFF/ON REPEATEDLY). MARCH 28, 2012; LEXUS OF MEMPHIS REPLACED COGGED AC FILTER. ENGINE FRONT COVER SEAL HAS NOTICEABLE OIL LEAK, AND LEFT REAR DOOR LOC... Read more
Incident date: Mar 9, 2012
CAR MAX, INC. SOLD [XXX] A DEFECTIVE AUTOMOBILE. DEFECTIVE AUTOMOBILE; 2006 LEXUS GS 300 VIN# [XXX] MILEAGE 100,249 CARMAX STOCK # [XXX]. CARMAX REFUSE TO REPAIR THE AUTOMOBILE. MARCH 9, 2012; ABOUT 8:45 PM (NIGHT), HEADLIGHTS MALFUNCTIONED (CUT OFF/ON REPEATEDLY). MARCH 28, 2012; LEXUS OF MEMPHIS REPLACED COGGED AC FILTER. ENGINE FRONT COVER SEAL HAS NOTICEABLE OIL LEAK, AND LEFT REAR DOOR LOC... Read more
Incident date: Mar 9, 2012
CAR MAX, INC. SOLD [XXX] A DEFECTIVE AUTOMOBILE. DEFECTIVE AUTOMOBILE; 2006 LEXUS GS 300 VIN# [XXX] MILEAGE 100,249 CARMAX STOCK # [XXX]. CARMAX REFUSE TO REPAIR THE AUTOMOBILE. MARCH 9, 2012; ABOUT 8:45 PM (NIGHT), HEADLIGHTS MALFUNCTIONED (CUT OFF/ON REPEATEDLY). MARCH 28, 2012; LEXUS OF MEMPHIS REPLACED COGGED AC FILTER. ENGINE FRONT COVER SEAL HAS NOTICEABLE OIL LEAK, AND LEFT REAR DOOR LOC... Read more
Incident date: Oct 28, 2012
VEHICLE HAS BEEN INVOLVED IN MULTIPLE NEAR MISSES RESULTING FROM LATERAL MIRRORS BULKINESS AND LACK OF VISIBILITY FOR DRIVER WHEN TURNING LEFT OR RIGHT IN AN INTERSECTION. THE MOST RECENT INCIDENT RESULTED IN A COLLISION WITH ANOTHER VEHICLE THAT HAD CLEAR ROAD RIGHT CAUSING SIGNIFICANT DAMAGE TO BOTH VEHICLES FRONT ENDS, THE DEPLOYMENT OF THE AIR BAG SYSTEM OF THE OTHER VEHICLE. THE POSITION OF... Read more
Crash
Incident date: Oct 28, 2012
VEHICLE HAS BEEN INVOLVED IN MULTIPLE NEAR MISSES RESULTING FROM LATERAL MIRRORS BULKINESS AND LACK OF VISIBILITY FOR DRIVER WHEN TURNING LEFT OR RIGHT IN AN INTERSECTION. THE MOST RECENT INCIDENT RESULTED IN A COLLISION WITH ANOTHER VEHICLE THAT HAD CLEAR ROAD RIGHT CAUSING SIGNIFICANT DAMAGE TO BOTH VEHICLES FRONT ENDS, THE DEPLOYMENT OF THE AIR BAG SYSTEM OF THE OTHER VEHICLE. THE POSITION OF... Read more
Crash
Incident date: Jul 6, 2010
TL* THE CONTACT OWNS A 2008 LEXUS LS460. THE CONTACT WAS DRIVING VARIOUS SPEEDS AND NOTICED THE TIRE PRESSURE INDICATOR ALERTED THERE WAS LOW TIRE PRESSURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO SHOP WHO STATED BOTH FRONT CHROME WHEELS WERE PEELING AND CRACKING INTERNALLY DUE TO MOISTURE. THE TECHNICIAN SPRAYED AN ADHESIVE ON BOTH TIRES AND RIMS WHICH WAS A TEMPORARY REPAIR FOR THE AIR THAT... Read more
Incident date: Dec 14, 2011
TL* THE CONTACT OWNS A 2011 LEXUS CT200H. THE CONTACT STATED WHILE THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE DECELERATED UNINTENDEDLY AND THE FRONT DRIVER'S SEAT BELT WEBBING BEGAN TO TIGHTEN AROUND HIS NECK AND UPPER SHOULDER AREA. IN ADDITION, A CHIME SOUNDED WITH FOUR UNKNOWN WARNING INDICATORS ILLUMINATION ON THE INSTRUMENT PANEL. THE AUTOMATIC FRONT SEAT MECHANISM WAS ENGAGED WHICH... Read more
Incident date: Sep 12, 2012
WE ARE EXPERIENCING SEVERE CRACKING AND SOFTENING OF THE DASHBOARD MATERIAL. THIS HAS HAPPENED EVEN THOUGH WE HAVE GARAGED THE VEHICLE SINCE PURCHASING. WE ALSO HAVE A 2005 TOYOTA CAMRY WHICH HAS NO DASHBOARD ISSUES AND IT HAS BEEN LEFT OUTSIDE CONSISTENTLY SINCE PURCHASED NEW IN 2005. WE FEEL THAT THE CRACKING AND SOFTENING OF THE DASHBOARD PRESENTS A CHEMICAL HEALTH RISK. *TR
Incident date: Oct 25, 2012
TL*THE CONTACT OWNS A 2005 LEXUS LS430. WHILE DRIVING APPROXIMATELY 3 MPH, THE CONTACT ATTEMPTED TO MANEUVER THE VEHICLE INTO A PARKING SPACE WHEN THE VEHICLE ACCELERATED ABNORMALLY. AS A RESULT, THE VEHICLE TRAVELED OVER A CONCRETE PARKING BARRIER AND CRASHED INTO A CONCRETE WALL. THE CRASH CAUSED DAMAGE TO THE FRONT DRIVER'S SIDE DOOR. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT REPAIRE... Read more
Crash
Incident date: Aug 30, 2012
TL* THE CONTACT OWNS A 2007 LEXUS IS 250 EQUIPPED WITH MICHELIN SPORT TIRES, SIZE 225/40/ZR18. THE CONTACT STATED THAT THE TREAD OF THE TIRES SEPARATED, CAUSING THE REAR DRIVER SIDE TIRE TO BLOW WHILE DRIVING APPROXIMATELY 30 MPH. THE TIRES WERE NOT INSPECTED FOR THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE DOT, SERIAL NUMBER AND VIN WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE OF T... Read more
Incident date: Aug 17, 2012
EXTREMELY DANGEROUS RIGHT FRONT PASSENGER GRASPS TOP OF DOOR FRAME TO CLOSE DOOR. DRIVER CLOSES WINDOW BUT IS UNABLE TO STOP WINDOW FROM CLOSING. ONCE IT STARTS IT CAN'T BE STOPPED NOR IS THERE A SAFETY STOP SUCH AS THAT FOUND IN GARAGE OR ELEVATOR DOORS. WINDOW CRUSHES FINGER OF PASSENGER AND FLESH IS TORN. FLESH RETRIEVED AND SEWN IN EMERGENCY ROOM BUT HOSPITAL SURGERY REQUIRED 3 WEEKS LATER ON... Read more
1 injured
Incident date: Oct 21, 2012
TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 50-55 MPH WITH THE HEADLIGHTS IN ACTIVATION, THE HEADLIGHTS WOULD FAIL SPORADICALLY. THE CONTACT TRIED PUSHING ON THE LEVER FOR THE HIGH BEAMS AND BUT THE HIGH BEAM HEADLIGHTS WERE ALSO UNRESPONSIVE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. AFTER DIAGNOSIS THEY ADVISED THE CONTACT THAT THE LIGHT BUL... Read more
Incident date: Dec 12, 2011
TL* THE CONTACT OWNS A 2010 LEXUS LS460. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY ACCELERATED INDEPENDENTLY UNTIL CRASHING INTO A POST. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS LATER TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Crash
Incident date: Jul 16, 2012
THIS IS A SUDDEN ACCELERATION/UNINTENDED ACCELERATION INCIDENT. I TURNED OFF OF A MAJOR ROAD INTO A SMALL, CROWDED PARKING LOT. AS I SLOWLY PULLED INTO AN AVAILABLE SPACE (WITH A CAR PARKED ON EACH SIDE OF ME), THE CAR SUDDENLY ACCELERATED. ALTHOUGH I KEPT JAMMING ON THE BRAKES AS HARD AS I COULD, THEY DID NOT STOP THE CAR--IT KEPT GOING FORWARD. THE CAR WENT OVER THE WOODEN RAILROAD TIE AT T... Read more
Incident date: Oct 16, 2012
TL* THE CONTACT OWNS A 2012 LEXUS CT 200H. THE CONTACT STATED THAT WHILE DRIVING 2 MPH, THE VEHICLE TRAVELED OVER A CURB AND THE KNUCKLE OF THE LOWER CONTROL ARM BECAME FRACTURED. THE CONTACT STATED THAT THE METAL DID NOT APPEAR TO BE HEAT TREATED PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND HE WAS STILL AWAITING A FINAL DECISION ON WHETHER IT WAS A DEFECT OR NOT. THE MANUFACTURER... Read more
Incident date: Oct 8, 2012
THE BRAKES ALWAYS MAKE ALOT OF NOISE AND JUST HATE THE CAR. *TR
Incident date: Oct 8, 2012
STEERING RACK ON VEHICLE HAS DEVELOPED LEAK, IT SEEMS A COMMON OCCURRENCE ON THIS VEHICLE. *TR
Incident date: Oct 13, 2012
I AM HAVING SERIOUS QUALITY PROBLEMS WITH MY 2005 RX330. THE VEHICLE IS KEPT IN THE GARAGE AND BEING TAKEN CARE OF LIKE A FAMILY MEMBER. I TOOK THE SUV TO A LEXUS DEALER FOR ROUTINE MAINTENANCE AND WAS TOLD THAT THE STEERING COLUMN WAS LEAKING AND NEED TO BE REPLACED - APPROXIMATE COST $1800. I WAS ALSO TOLD THE FRONT DIFFERENTIAL WAS LEAKING AND NEED TO BE REPLACED - COST ANOTHER $1000. THIS... Read more
Incident date: Oct 13, 2012
I AM HAVING SERIOUS QUALITY PROBLEMS WITH MY 2005 RX330. THE VEHICLE IS KEPT IN THE GARAGE AND BEING TAKEN CARE OF LIKE A FAMILY MEMBER. I TOOK THE SUV TO A LEXUS DEALER FOR ROUTINE MAINTENANCE AND WAS TOLD THAT THE STEERING COLUMN WAS LEAKING AND NEED TO BE REPLACED - APPROXIMATE COST $1800. I WAS ALSO TOLD THE FRONT DIFFERENTIAL WAS LEAKING AND NEED TO BE REPLACED - COST ANOTHER $1000. THIS... Read more
Incident date: Sep 28, 2012
TL* THE CONTACT OWNS A 2008 LEXUS RX8. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A WALL. THERE WAS EXTENSIVE FRONT END DAMAGE TO THE VEHICLE. NO ONE WAS INJURED AND THE POLICE WERE NOT NOTIFIED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THAT THE INVESTIGATION OF THE FAILURE WOULD... Read more
Crash
Incident date: Aug 6, 2012
REAR HATCH HANDLE/OPENER HAS COMPLETELY MELTED. IT STARTED A FEW MONTHS AGO, IT WAS JUST A LITTLE STICKY AT FIRST, THEN THE BLACK RUBBER STARTED COMING OFF ON MY FINGERS WHEN I OPENED THE HATCH MANUALLY. THE DEALER TOLD ME THAT THERE IS A SERVICE ADVISORY OUT ABOUT THIS AND THAT IT IS ONLY HAPPENING IN FLORIDA. THIS IS AN ELECTRICAL AND A SAFETY ISSUE. *TR
Incident date: Aug 6, 2012
REAR HATCH HANDLE/OPENER HAS COMPLETELY MELTED. IT STARTED A FEW MONTHS AGO, IT WAS JUST A LITTLE STICKY AT FIRST, THEN THE BLACK RUBBER STARTED COMING OFF ON MY FINGERS WHEN I OPENED THE HATCH MANUALLY. THE DEALER TOLD ME THAT THERE IS A SERVICE ADVISORY OUT ABOUT THIS AND THAT IT IS ONLY HAPPENING IN FLORIDA. THIS IS AN ELECTRICAL AND A SAFETY ISSUE. *TR
Incident date: Oct 9, 2012
I ROLLED DOWN THE PASSENGER SIDE WINDOW OF MY LEXUS 2008 ES350 AND THE WINDOW CAME OFF TRACK. THE WINDOW JUMPED OUT OF THE TRACK AS I ATTEMPTED TO ROLL IT UP AND APPEARS TO BE FALLING OFF THE CAR. THIS IS A WINDOW THAT I SELDOM ROLL-DOWN. I BELIEVE THAT DUE TO THIS PROBLEM WHICH I CONSIDER TO BE A SAFETY HAZARD THAT THE LEXUS 2008 ES350 CARS SHOULD BE RECALLED. *TR
Incident date: Oct 1, 2010
TL* THE CONTACT OWNS A 2006 LEXUS LX470. THE CONTACT STATED THAT AFTER HAVING REPAIRS PERFORMED UNDER NHTSA CAMPAIGN ID NUMBER 10V346000 (STEERING: GEAR BOX: SHAFT PITMAN), HE BEGAN TO HAVE PROBLEMS TILTING THE STEERING WHEEL AND THE HORN WOULD ACTIVATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER HOWEVER, THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFAC... Read more
Incident date: Oct 11, 2012
FOR THE PAST SEVERAL YEARS I HAVE FOLLOWED THE DISCUSSIONS IN THE CLUBLEXUS.COM FORUMS, ESPECIALLY THE LS460, BECAUSE OF MY SPECIAL INTEREST IN A WIND NOISE PROBLEM THAT AFFECTS MANY OF THE '07-'09 MODELS. THERE IS A SOLUTION FOR MOST OF THE WIND NOISE PROBLEMS HERE: HTTP://WWW.CLUBLEXUS.COM/FORUMS/LS460-LS460L-AND-LS600H/506217-INSTRUCTIONS-FOR-THE-JMCRANEY-WIND-NOISE-FIX.HTML THERE HAVE BEEN ... Read more
Incident date: Oct 7, 2012
TL* THE CONTACT OWNS A 2010 LEXUS RX450 HYBRID. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 12V305000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL). THE CONTACT STATED THAT THE VEHICLE DID NOT EXHIBIT ANY ACCELERATION FAILURES PRIOR TO THE RECALL REPAIR. THE CONTACT STATED THAT AFTER THE REPAIR WHILE PARKING, THE VEHICLE SUDDENLY ACCELERATED... Read more
Incident date: Apr 14, 2012
TL* THE CONTACT OWNS A 2012 LEXUS RX 350. THE CONTACT STATED THAT AFTER STOPPING AT A TRAFFIC LIGHT SHE ATTEMPTED TO ACCELERATE, THE VEHICLE MOVED FORWARD A FEW FEET BUT THEN DECCELERATED AND DRIFTED THROUGH THE INTERSECTION. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER ON THREE OCCASIONS AND EACH TIME THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOTIFIED BUT ... Read more
Incident date: Oct 1, 2012
MY WIFE WAS DRIVING OUR SUV AND WAS ATTEMPTING TO PARK IT IN A BANK PARKING LOT IN NILES, IL. THE SUV ACCELERATED SUDDENLY WITHOUT MY WIFE PRESSING THE GAS PEDAL CAUSING HER TO DRIVE OVER A GREEN SPACE, HIT A SIGN ON BANK'S PROPERTY, DRIVE OVER A LARGE BUSH AND A WIRE FENCE AT AN ADJACENT PARK AND FINALLY STOP AFTER REPEATEDLY PRESSING THE BRAKE PEDAL. WE TOWED THE CAR TO THE LEXUS DEALERSHIP AND ... Read more
Crash
Incident date: Oct 1, 2012
MY WIFE WAS DRIVING OUR SUV AND WAS ATTEMPTING TO PARK IT IN A BANK PARKING LOT IN NILES, IL. THE SUV ACCELERATED SUDDENLY WITHOUT MY WIFE PRESSING THE GAS PEDAL CAUSING HER TO DRIVE OVER A GREEN SPACE, HIT A SIGN ON BANK'S PROPERTY, DRIVE OVER A LARGE BUSH AND A WIRE FENCE AT AN ADJACENT PARK AND FINALLY STOP AFTER REPEATEDLY PRESSING THE BRAKE PEDAL. WE TOWED THE CAR TO THE LEXUS DEALERSHIP AND ... Read more
Crash
Incident date: Apr 24, 2007
BOUGHT A 2000 CERTIFIED PRE-OWNED IN 2005 FROM LEXUS DEALER. IN 2007 ON A RESIDENTIAL STREET, A DRIVER WAS DRIVING VERY SLOW AND STARTED TO PULL OVER. I QUICKLY WENT AROUND HER TO PASS, AT ABOUT 35 MPH, BUT AFTER RELEASING THE GAS PEDAL, CAR SPED UP INSTEAD. TRIED TO SLOW DOWN WITH THE BRAKES, BUT IT SPED UP MORE. THEN SLAMMED THE BRAKE PEDAL WITH BOTH FEET AND PUT IT ON PARK TO AVOID HITTING S... Read more
Incident date: Sep 26, 2012
I HAD 2 TIMES WERE THE VEHICLE ALMOST STALLED AT DIFFERENT RED LIGHTS WITHIN A TIME FRAME OF 2 DAYS. SHORTLY AFTER THIS I STARTED NOTICING THAT MY VEHICLE WAS DRIVING LIKE A 4 CYLINDER INSTEAD OF A 6. I TOOK IT IN TO MY DEALERSHIP AND THEY PUT THE CAR ON THE COMPUTER AND FOUND 4 CODES IN THE CARS HISTORY. 1 STATED MULTIPLE ENGINE MISFIRES, 2 STATED MISFIRE ON NUMBER 2, 3 STATED MISFIRE ON NUMBER 4... Read more
Incident date: Aug 1, 2012
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THE DASHBOARD BEGAN TO MELT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 19,000 AND THE CURRENT MILEAGE WAS 21,000. UPDATED 11/14/12
Incident date: Oct 1, 2011
WHEN THE VEHICLE IS COLD, THE INSTRUMENT PANEL DOES NOT LIGHT UP. IT TAKES ABOUT AN HOUR OF DRIVING TO "WARM UP" THE DASHBOARD AND WILL EVENTUALLY FLICKER. THIS HAPPENS CONSTANTLY AND SEEMS TO BE AN ISSUE WITH ALL LEXUS LS400S. I AM ALSO HAVING AN ISSUE WITH THE POWER STEERING LEAKING. THE LEAKAGE HAS CAUSED MY ALTERNATOR TO GO BAD. I HAVE SINCE REPLACED THE ALTERNATOR, STEERING PUMP AND STEERING ... Read more
Incident date: Oct 1, 2011
WHEN THE VEHICLE IS COLD, THE INSTRUMENT PANEL DOES NOT LIGHT UP. IT TAKES ABOUT AN HOUR OF DRIVING TO "WARM UP" THE DASHBOARD AND WILL EVENTUALLY FLICKER. THIS HAPPENS CONSTANTLY AND SEEMS TO BE AN ISSUE WITH ALL LEXUS LS400S. I AM ALSO HAVING AN ISSUE WITH THE POWER STEERING LEAKING. THE LEAKAGE HAS CAUSED MY ALTERNATOR TO GO BAD. I HAVE SINCE REPLACED THE ALTERNATOR, STEERING PUMP AND STEERING ... Read more
Incident date: Sep 17, 2012
I HAVE A 2006 LEXUS ES-330. A FEW YEARS BACK I NOTICED THE AIRBAG COVER ON THE PASSENGER DASH SEEMED TO BE SHRINKING. WHEN I WENT IN FOR SERVICE, I ASKED ABOUT THIS AND WAS TOLD IT WAS NOTHING. HOWEVER, THE COVER LOOKS SMALLER. I BROUGHT MY CAR INTO THE LOCAL DEALERSHIP 2 WEEKS AGO AND WAS ADVISED, AFTER MUCH ARGUING, THAT THE DASHBOARD IS SHRINKING. MY CONCERN, OF COURSE, WAS THAT THE COVER ... Read more
Incident date: Sep 24, 2012
DRIVING ALONG NORMALLY, THE TRANSMISSION BEGAN MOVING IN AND OUT OF GEAR SPONTANEOUSLY. DEPRESSING THE ACCELERATOR RESULTED SOMETIMES IN REVVING THE ENGINE, OTHER TIMES IN ACCELERATION, AND OTHER TIMES SWITCHING BACK AND FORTH BETWEEN THE TWO CAUSING THE CAR TO JERK. THANKFULLY, I WAS NOT FAR FROM HOME AND WAS ABLE TO GET BACK SAFELY. *TR
Incident date: Jun 24, 2012
2004 LEXUS ES330. CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER STATED THE VEHICLE SUDDENLY ACCELERATED ACROSS THE STREET AND PLUNGED IN HIS NEIGHBOR'S BRICK FENCE COMPLETELY DAMAGING THE CAR, WHICH WAS EVENTUALLY DECLARED TOTALED. THE CONSUMER STATED THE POLICE REPORT INDICATED, THE FLOOR MAT MAY HAVE CAUSED THE SUDDEN ACCELERATION. THE VEHICLE WAS INSPECTED, BUT A CAUSE COULD NOT BE... Read more
Crash