Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Dec 29, 2012
THE LEXUS LS430 FOLDING REAR VIEW MIRRORS (BOTH DRIVER SIDE AND PASSENGER SIDE) FOLD OUT PAST THE ACCEPTABLE VISION RANGE EACH TIME THE VEHICLE IS STARTED. THERE IS NO WAY TO DISABLE THE MIRRORS FROM BEING SWUNG OUT EACH TIME THE CAR IS STARTED (EVEN THOUGH THERE IS A CUT-OFF SWITCH). THIS RESULTS IN HAVING TO MANUALLY ADJUST THE MIRRORS BY HAND (WHICH IS NOT ALWAYS EASY TO DO FOR THE PASSENGER ... Read more
Incident date: Dec 1, 2011
THIS IS EXTREMELY DANGEROUS. MY HEADLIGHTS KEEP GOING OUT. I'VE REPLACED THE LAMPS AND THIS WONT FIX THE PROBLEM. I CANT BELIEVE LEXUS IS LETTING THIS CONTINUE WITH SUCH A MAJOR SAFETY ISSUE OF HAVING NON WORKING HEADLIGHTS. THEY GO ON AND OFF AT ALL TIMES. I'VE GOT KIDS AND IM TERRIFIED TO DRIVE ANY TIME CLOSE TO NIGHT FALL WITH THEM IN THE CAR. I NOTICE THEY ARE ON THEN 5 MINUTES LATER THEY FLIC... Read more
Incident date: Dec 1, 2011
THIS IS EXTREMELY DANGEROUS. MY HEADLIGHTS KEEP GOING OUT. I'VE REPLACED THE LAMPS AND THIS WONT FIX THE PROBLEM. I CANT BELIEVE LEXUS IS LETTING THIS CONTINUE WITH SUCH A MAJOR SAFETY ISSUE OF HAVING NON WORKING HEADLIGHTS. THEY GO ON AND OFF AT ALL TIMES. I'VE GOT KIDS AND IM TERRIFIED TO DRIVE ANY TIME CLOSE TO NIGHT FALL WITH THEM IN THE CAR. I NOTICE THEY ARE ON THEN 5 MINUTES LATER THEY FLIC... Read more
Incident date: Jan 24, 2013
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT WHILE ATTEMPTING TO ENTER A PARKING SPACE, THE VEHICLE EXHIBITED AN ABNORMAL NOISE AS THE ACCELERATOR PEDAL TRAVELED TO THE FLOORBOARD UNUSUALLY. THE CONTACT WAS UNABLE TO STOP THE VEHICLE AND CRASHED INTO A RESTRAINING WALL. THE CONTACT WAS REPORTED INJURED. THE VEHICLE WAS TOWED TO A DEALER, BUT HAD NOT BEEN INSPECTED. A POLICE RE... Read more
Crash
1 injured
Incident date: Dec 22, 2012
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE ENTIRE DASHBOARD HAD MELTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Fire
Incident date: Jan 17, 2013
I WAS DRIVING THE LEXUS RX400H WITHIN THE CITY AND TRIED TO BRAKE SUDDENLY TO AVOID A FAILED CAR IN MY LANE. I PUSHED REALLY HARD ON THE BRAKE PEDAL AND CONTINUED TO STEP HARD ON THE BRAKE. THERE WAS NO BRAKING ACTION WHATSOEVER. IT APPEARED AS IF PRESSING VERY HARD ON THE BRAKE JUST DISABLED THE BRAKE. THE CAR CONTINUED TO DRIVE LIKE IT WAS ON A CRUISE CONTROL AND THE INCIDENT RESULTED IN REA... Read more
Crash
Incident date: Dec 8, 2012
THE DRIVER SEAT WINDOW GLASS JUST WENT DOWN WHEN MY WIFE WAS DRIVING ON A FREEWAY IN FREEZING WINTER WEATHER, THE WINDOW GLASS WOULD NOT GO UP AND SHE COULD PULL IT UP ALSO BECAUSE THE WINDOW GLASS WENT INSIDE THE DOOR COMPLETELY. SHE WAS IN A REMOTE AREA AND HAD TO DRIVE MANY MILES WITH OPEN FRONT WINDOW WITH BELOW FREEZING TEMPERATURE TO FIND A NEAREST LEXUS DEALER SHE ALSO HAD TWO KIDS IN TH... Read more
Incident date: Jan 1, 2013
2007 LEXUS RX 350. CONSUMER WRITES IN REGARDS TO DEFECTIVE HEADLIGHT ASSEMBLY IN VEHICLE. *SMD THE CONSUMER STATED A CLASS ACTION LAW SUIT WAS FILED, IN WHICH IT ALLEGED THAT TOYOTA KNEW OR SHOULD HAVE KNOWN THAT THE HEADLIGHT ASSEMBLIES IN THEIR VEHICLES CONTAINED NUMEROUS DISTINCT AND SERIOUS LATENT DESIGN AND/OR MANUFACTURING DEFECTS THAT CAUSED THEM TO BE HIGHLY PRONE TO CONDENSATION OR MOI... Read more
Incident date: Dec 1, 2012
TL* THE CONTACT OWNS A 2005 LEXUS GX470. THE CONTACT STATED THE DASHBOARD CRACKED NEAR THE GLOVE COMPARTMENT. THE VEHICLE WAS INSPECTED BY THE DEALER WHO STATED THE CRACK ORIGINATED BEHIND DASHBOARD IN THE STEERING AREA DUE TO THE DEFECTIVE LEATHER. THE MANUFACTURER OFFERED TO ASSIST WITH HALF OF THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE... Read more
Incident date: Jun 11, 2010
DRIVER'S FRONT WINDOW MADE A CLUNK NOISE WHEN GOING DOWN AND THE WINDOW POPPED OUT AND WAS OFF TRACK. DEALER REPLACED UNDER WARRANTY. TWENTY-TWO MONTHS LATER, SAME WINDOW MADE A CLICKING NOISE GOING UP AND DOWN AND AT THAT TIME, DEALER REMOVED DOOR PANEL AND FOUND LOOSE BOLT WHICH THEY TIGHTENED. JAN. 4, 2013, THE RIGHT FRONT WINDOW MADE A SIMILAR CLUNKING NOISE AND POPPED OUT OF ITS TRACK. ... Read more
Incident date: Dec 5, 2012
TL* THE CONTACT OWNS A 1998 GS300. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE RPMS RAPIDLY INCREASED AND THE VEHICLE ERRONEOUSLY ACCELERATED. THE VEHICLE WAS MOVED TO THE SHOULDER TO BE SHUT DOWN THEN RESTARTED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS CAUSED BY A FAULTY THROTTLE BODY. THE VEH... Read more
Incident date: Dec 28, 2011
POPPING NOISE AT LOW SPEEDS AND ALSO WHEN GOING OVER BUMPS, DEALER DISCOVERED BAD LOWER CONTROL ARM BUSHINGS, CHARGING OVER $5,000.00 TO FIX. WHEN SEARCHING THE INTERNET SEVERAL OTHER PEOPLE COMPLAINING ABOUT THE SAME ISSUE, AFRAID SUSPENSION ARMS COME OFF IF BUSHINGS DETERIORATE ENOUGH. *TR
Incident date: Aug 17, 2011
CAR EXPLODED AND STARTED FIRE IN THE GARAGE AFTER THE CAR HAD BEEN PARKED FOR APPROXIMATELY 20 MINUTES. GOT HOME FROM WORK AND STOP AT GROCERY STORE. PARKED CAR IN GARAGE AND BROUGHT IN SOME GROCERIES. ABOUT 10 - 15 MINUTES LATER WENT OUT TO GET PAPER PRODUCTS (TP AND PAPER TOWELS) OUT OF TRUNK. THERE WAS NOTHING OUT OF THE ORDINARY, NO SMOKE, NO FIRE, NO NOISE. WENT IN SIDE PUT AWAY EVERYTHI... Read more
Fire
Incident date: Aug 17, 2011
CAR EXPLODED AND STARTED FIRE IN THE GARAGE AFTER THE CAR HAD BEEN PARKED FOR APPROXIMATELY 20 MINUTES. GOT HOME FROM WORK AND STOP AT GROCERY STORE. PARKED CAR IN GARAGE AND BROUGHT IN SOME GROCERIES. ABOUT 10 - 15 MINUTES LATER WENT OUT TO GET PAPER PRODUCTS (TP AND PAPER TOWELS) OUT OF TRUNK. THERE WAS NOTHING OUT OF THE ORDINARY, NO SMOKE, NO FIRE, NO NOISE. WENT IN SIDE PUT AWAY EVERYTHI... Read more
Fire
Incident date: Feb 22, 2007
MY LEXUS RX300 2000 THE SUN VISORS KEEPS FALLING DOWN WHICH PREVENTS ME TO DRIVE IN WHICH I GET DISTRACTED WHEN I AM DRIVING, IT IS A CONCERN, SINCE IT CAN CAUSE AN ACCIDENT. MY FATHER IN LAW OWNS ALSO OWNS A TOYOTA CAMRY IN WHICH IN RECENT DAYS HE GOT A NOTIFICATION OF THE SAME PROBLEM. LEXUS IS THE SAME COMPANY AS TOYOTA, AND I WAS WONDERING IF YOU GOT ANY NOTIFICATION OF MANY SUNVISOR PROBLEMS ... Read more
Incident date: Dec 5, 2012
ON DECEMBER 5TH, 2012 AROUND 1:50 PM IN THE AFTERNOON, I DROVE THE CAR TO PICK UP OUR NEPHEW FROM SCHOOL. WHILE I WAS SLOWING DOWN AND LOOKING FOR A PARKING PLACE SUDDENLY THE CAR SPED UP AND ACCELERATED! EVEN THOUGH I APPLIED HARD ON THE BRAKE THE CAR KEPT RUNNING VERY FAST AND ONLY STOPPED WHEN IT HIT BUSHES AND THE HOUSE ON THE RIGHT OF THE ROAD. I WAS LUCKY THAT NO KIDS CAME OUT FROM SCHOOL Y... Read more
Crash
Incident date: Dec 5, 2012
ON DECEMBER 5TH, 2012 AROUND 1:50 PM IN THE AFTERNOON, I DROVE THE CAR TO PICK UP OUR NEPHEW FROM SCHOOL. WHILE I WAS SLOWING DOWN AND LOOKING FOR A PARKING PLACE SUDDENLY THE CAR SPED UP AND ACCELERATED! EVEN THOUGH I APPLIED HARD ON THE BRAKE THE CAR KEPT RUNNING VERY FAST AND ONLY STOPPED WHEN IT HIT BUSHES AND THE HOUSE ON THE RIGHT OF THE ROAD. I WAS LUCKY THAT NO KIDS CAME OUT FROM SCHOOL Y... Read more
Crash
Incident date: Dec 28, 2012
TL* THE CONTACT OWNS A 2006 LEXUS RX330. THE CONTACT STATED THAT THE RADIATOR EXPLODED, CAUSING A LOSS OF ENGINE COOLANT FLUID. THE FAILURE OCCURRED AS THE CONTACT TRAVELED 35 PH. THE TEMPERATURE GAUGE BEGAN INCREASING PRIOR TO THE FAILURE, INDICATING THAT THE VEHICLE WAS OVERHEATING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED.... Read more
Incident date: Dec 26, 2012
UPON STARTING THE CAR THE CAR SHOOK AND GOT A VSC AND ENGINE CHECK LIGHT. CALLED THE DEALER RIGHT AWAY AND THEY SAID THEY WOULD HAVE TO CHARGE 100 TO SEE WHAT HAPPENED. COME TO FIND. OUT AFTER THE FACT THERE WAS A VOLUNTARY NOTICE PUT OUT BY LEXUS ON THIS ISSUE WHICH THEY HAVE EXTENDED WARRANTIES FOR. THIS HAS ALREADY HAPPENED TWICE TO ME WHILE DRIVING AND BOTH TIMES LEXUS WILL NOT FIX IT UNDER WA... Read more
Incident date: Dec 26, 2012
UPON STARTING THE CAR THE CAR SHOOK AND GOT A VSC AND ENGINE CHECK LIGHT. CALLED THE DEALER RIGHT AWAY AND THEY SAID THEY WOULD HAVE TO CHARGE 100 TO SEE WHAT HAPPENED. COME TO FIND. OUT AFTER THE FACT THERE WAS A VOLUNTARY NOTICE PUT OUT BY LEXUS ON THIS ISSUE WHICH THEY HAVE EXTENDED WARRANTIES FOR. THIS HAS ALREADY HAPPENED TWICE TO ME WHILE DRIVING AND BOTH TIMES LEXUS WILL NOT FIX IT UNDER WA... Read more
Incident date: Dec 23, 2005
THE WHEELS ON THIS CAR ACCUMLATE CORROSION AND CAUSE THE TIRES TO GO FLAT WHILE DRIVING. LEXUS DOESN'T SEEM CONCERNED WITH THIS DEFECT. *TR
Incident date: Dec 23, 2005
THE WHEELS ON THIS CAR ACCUMLATE CORROSION AND CAUSE THE TIRES TO GO FLAT WHILE DRIVING. LEXUS DOESN'T SEEM CONCERNED WITH THIS DEFECT. *TR
Incident date: Dec 27, 2012
FOOT OF BACKSEAT PASSENGER SITTING BEHIND THE DRIVER WAS TRAPPED AND PAINFULLY MASHED UNDER SEAT POSITIONING MECHANISM WHEN SEAT AUTOMATICALLY MOVED BACK WHEN CAR IGNITION WAS TURNED OFF. THERE NEEDS TO BE A SENSOR THAT DETECTS WHEN SEAT MOTION IS OBSTRUCTED AND STOPS OR REVERSES SEAT MOTION RATHER THAN CRUSHING WHATEVER IS IN THE WAY INCLUDING BODY PARTS. *TR
1 injured
Incident date: Dec 27, 2012
I PURCHASED MY BRAND NEW LEXUS ES 350 LESS THAN THREE WEEKS AGO. THE CAR HAS LESS THAN 500 MILES. THE CAR WAS SITTING IN MY GARAGE FOR THREE DAYS AND NOW IS COMPLETELY DEAD. HAD TO CALL ROAD SIDE ASSISTANCE. THE BATTERY WAS COMPLETELY DEAD AND THE CAR COULD NOT START. THE ISSUE WITH THE BATTERY IS NOT DUE TO ANY LIGHTS BEING ON. THE CAR LIGHTS WERE COMPLETELY OFF BUT BATTERY DRAINED ANYWAY. I JUST... Read more
Incident date: Dec 19, 2012
MY 2002 LEXUS ES300 HAS BEEN JERKING AND SHIFTING VERY HARD ON ACCELERATION. IT SEEMS TO HAVE MORE OF A PROBLEM WHEN I ACCELERATE SLOWLY IN THE LOWER GEARS. IT JERKS VERY NOTICEABLY. I WAS TOLD IT WAS JUST THE NATURE OF THE CAR, BUT IT HAS BEEN GETTING MUCH WORSE OVER THE COURSE OF THE LAST YEAR. IT ALSO HESITATES WHEN STEPPING ON THE GAS AFTER DECELERATION. *TR
Incident date: Dec 15, 2012
TL* THE CONTACT OWNS A 2007 LEXUS RX330. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE CASING FOR THE SPARE TIME FELL AND DETACHED FROM UNDER THE VEHICLE. THE CONTACT STATED THAT THE CABLE DID NOT BREAK BUT DID BECOME LOOSE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR REPAIRS. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 140,000.
Incident date: Nov 30, 2012
TL* THE CONTACT OWNS A 2013 LEXUS ES350 (N/A). THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN HE FELT AN UNEXPECTED INCREASE IN ACCELERATION. THE VEHICLE WOULD SLOW DOWN AFTER THE BRAKE PEDAL WAS ENGAGED. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE MALFUNCTION. THE APPR... Read more
Incident date: Dec 7, 2012
I WAS DRIVING MY VEHICLE AND THE VEHICLE 3 CAR LENGTHS AHEAD OF ME PUT ON HIS BRAKES AND WHEN I WENT TO PUT ON MY BRAKES MY CAR CONTINUED TO ACCELERATE AND I HAD NO CONTROL OF THE BRAKING AND RAN INTO THE BACK OF THE VEHICLE. MY AIRBAGS FAILED TO DEPLOY- MY CAR WAS A COMPLETE LOSS TO THE FRONT END ($17,000.00) AND THE INSURANCE APPRAISER,BODY SHOP, POLICE OFFICER, TOWING COMPANY WERE STUNNED T... Read more
Crash
1 injured
Incident date: Dec 7, 2012
I WAS DRIVING MY VEHICLE AND THE VEHICLE 3 CAR LENGTHS AHEAD OF ME PUT ON HIS BRAKES AND WHEN I WENT TO PUT ON MY BRAKES MY CAR CONTINUED TO ACCELERATE AND I HAD NO CONTROL OF THE BRAKING AND RAN INTO THE BACK OF THE VEHICLE. MY AIRBAGS FAILED TO DEPLOY- MY CAR WAS A COMPLETE LOSS TO THE FRONT END ($17,000.00) AND THE INSURANCE APPRAISER,BODY SHOP, POLICE OFFICER, TOWING COMPANY WERE STUNNED T... Read more
Crash
1 injured
Incident date: Jun 1, 2012
THE SIDE RIGHT MIRROR MELTED. WHEN I ASK DEALER ABOUT PROBLEM, HE DECLINED TO FIX IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Jun 1, 2012
THE SIDE RIGHT MIRROR MELTED. WHEN I ASK DEALER ABOUT PROBLEM, HE DECLINED TO FIX IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Dec 1, 2010
HEADLAMP (AFS) DOES NOT WORK PROPERLY. RIGHT HEADLAMP SUPPOSED TO BE AUTO LEVELING DOES NOT WORK PROPERLY AND FACES TO THE GROUND. ASKED THE DEALERSHIP TO FIX IT WHILE IT WAS UNDER WARRANTY AND WAS TOLD THEY DID. (AFS) HAS NEVER WORKED AND RIGHT HEADLAMP FALLS AND FACES TO THE GROUND AND WAS TOLD BY ANOTHER DEALERSHIP HOW TO FIX IT MY SELF. HEADLAMPS ALSO WOULD TURN OFF AT NIGHT AND NOT WORK AND W... Read more
Incident date: Dec 1, 2010
HEADLAMP (AFS) DOES NOT WORK PROPERLY. RIGHT HEADLAMP SUPPOSED TO BE AUTO LEVELING DOES NOT WORK PROPERLY AND FACES TO THE GROUND. ASKED THE DEALERSHIP TO FIX IT WHILE IT WAS UNDER WARRANTY AND WAS TOLD THEY DID. (AFS) HAS NEVER WORKED AND RIGHT HEADLAMP FALLS AND FACES TO THE GROUND AND WAS TOLD BY ANOTHER DEALERSHIP HOW TO FIX IT MY SELF. HEADLAMPS ALSO WOULD TURN OFF AT NIGHT AND NOT WORK AND W... Read more
Incident date: Dec 1, 2010
HEADLAMP (AFS) DOES NOT WORK PROPERLY. RIGHT HEADLAMP SUPPOSED TO BE AUTO LEVELING DOES NOT WORK PROPERLY AND FACES TO THE GROUND. ASKED THE DEALERSHIP TO FIX IT WHILE IT WAS UNDER WARRANTY AND WAS TOLD THEY DID. (AFS) HAS NEVER WORKED AND RIGHT HEADLAMP FALLS AND FACES TO THE GROUND AND WAS TOLD BY ANOTHER DEALERSHIP HOW TO FIX IT MY SELF. HEADLAMPS ALSO WOULD TURN OFF AT NIGHT AND NOT WORK AND W... Read more
Incident date: Nov 9, 2012
TL* THE CONTACT OWNS A 2006 LEXUS IS250. THE CONTACT STATED THAT THE REARVIEW MIRROR DEVELOPED ABNORMAL BLACK STAINS, OBSTRUCTING HIS VISIBILITY OF THE ROADWAY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY, THEY REFUSED TO PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,0... Read more
Incident date: Nov 1, 2012
MOISTURE/CONDENSATION IN HEADLAMP DUE TO MANUFACTURE DEFECT( KNOWN FOR SEVERAL YEARS BY TOYOTA). DEALER CLAIMS NOT UNDER WARRANTY (COSMETIC). IT IS A HAZARD AS WHOLE SYSTEM CAN FAIL AT ANY TIME (NIGHT) MANY COMPLAINTS FILED AND NO ACTION TO CORRECT THE PROBLEM BY TOYOTA. IT IS MY UNDERSTANDING THAT ONLY A LEXUS/TOYOTA DEALER CAN INSTALL REPLACEMENTS AT A HIGH COST TO CONSUMER ( $1500 ). THE MOISTU... Read more
Incident date: Sep 4, 2012
TL* THE CONTACT OWNS A 1999 LEXUS LS400. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, HE APPLIED THE BRAKE DUE TO TRAFFIC. HOWEVER, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CRASH CAUSED DAMAGE TO BOTH VEHICLES AS WELL AS AN INJURED KNEE OF THE DRIVER OF THE VEHICLE THAT WAS STRUCK. THE FAILURE HAD RECURRED NUMEROUS TIMES. THE DEALER WAS NOTIFIED AND ... Read more
Crash
1 injured
Incident date: Dec 1, 2012
REAR BRAKE CALIPERS SEIZED, NEEDED REPLACEMENT. EXCESS RUST, MATERIAL APPEARS DEFECTIVE. ALSO CAUSE OF REAR BRAKE PAD REPLACEMENT. *TR
Incident date: Nov 28, 2012
CAR CAN ONLY BE DRIVEN AT <5MILE FOR 10 SECOND. LOSS POWER AT HIGHER GEAR. *TR
Incident date: Nov 4, 2012
AS I WAS ATTEMPTING TO ACCELERATE, THE VSC LIGHT AND CHECK ENGINE LIGHT CAME ON, THE CAR LOST POWER, WOULD NOT ACCELERATE, AND THE ENGINE STARTED MISFIRING. *TR
Incident date: Nov 4, 2012
AS I WAS ATTEMPTING TO ACCELERATE, THE VSC LIGHT AND CHECK ENGINE LIGHT CAME ON, THE CAR LOST POWER, WOULD NOT ACCELERATE, AND THE ENGINE STARTED MISFIRING. *TR
Incident date: Nov 19, 2012
EVERY TIME WHEN I APPLY BRAKE I HEAR "SQUEAKING" NOISE FROM THE BRAKE PEDAL, AS PER LEXUS THIS IS NORMAL NOISE AND NOTHING THEY CAN DO. I EVEN OPENED A CASE FOR LEXUS HEADQUARTER BUT NO LUCK. *TR
Incident date: Aug 24, 2012
I OWN A 2006 LEXUS GS300 WITH CURRENTLY 87,000 MILES AND FOR THE PAST 2 MONTHS, THE HEADLIGHTS SEEM TO TURN ITSELF OFF WHILE DRIVING. . MOST TIMES IT HAPPENS ON PASSENGER ! I HAVE TO TURN THE LIGHT SWITCH OFF AND ON FOR IT TO WORK AGAIN (FOR ANOTHER FEW MINUTES AND IT WOULD TURN ITSELF OFF AGAIN). *TR
Incident date: Nov 7, 2012
I WAS DRIVING A LEXUS RX350 THAT WE PURCHASED USED IN 2011. I WAS PULLING INTO A PARKING SPACE IN FRONT OF A LOCAL BUSINESS. WHEN I PUT MY FOOT ON THE BRAKE NOTHING HAPPENED AND THE VEHICLE SPED UP AND RAN INTO AN OFFICE IN THE BUILDING WHERE A LADY WAS SITTING AT A DESK. MY CAR CAME TO REST AGAINST HER DESK. I LOST CONSCIOUSNESS FOR A MOMENT DUE TO FRIGHT I THINK. THEREFORE, AN AMBULANCE WAS CALL... Read more
Crash
Incident date: Nov 7, 2012
I WAS DRIVING A LEXUS RX350 THAT WE PURCHASED USED IN 2011. I WAS PULLING INTO A PARKING SPACE IN FRONT OF A LOCAL BUSINESS. WHEN I PUT MY FOOT ON THE BRAKE NOTHING HAPPENED AND THE VEHICLE SPED UP AND RAN INTO AN OFFICE IN THE BUILDING WHERE A LADY WAS SITTING AT A DESK. MY CAR CAME TO REST AGAINST HER DESK. I LOST CONSCIOUSNESS FOR A MOMENT DUE TO FRIGHT I THINK. THEREFORE, AN AMBULANCE WAS CALL... Read more
Crash
Incident date: Nov 17, 2012
MY LEFT HEADLIGHT WENT OUT WHILE DRIVING AND I FOUND WATER AND CONDENSATION IN HEADLIGHT ASSEMBLY COMPARTMENT. ENTIRE COMPARTMENT NEEDS TO BE REPLACED AT COST OF $1650.00. *TR IN RESEARCHING THIS MAKE AND MODEL HAS OTHER CONSUMERS EXPERIENCING THE SAME ISSUE. I BELIEVE THIS IS MANUFACTURER DEFECT THAT HAS CAUSED SEALS TO MALFUNCTION ALLOWING EXCESSIVE WATER INTO THE LIGHT COMPARTMENT WHICH... Read more
Incident date: Nov 14, 2012
DAILY DRIVER OF THE VEHICLE FOR TWO YEARS WAS EASING INTO A PARKING SPACE AND APPLYING THE BRAKES WHEN VEHICLE SURGED FORWARD OVER A CURB EVENTUALLY CRASHING INTO A TREE. AFTER THE VEHICLE WENT OVER THE CURB IT WENT THROUGH A CHAIN LINK FENCE AND DOWN A STEEP EMBANKMENT LEADING TO A GREAT DEAL OF CHAOS AND CONFUSION AS TO WHETHER THE BRAKES CONTINUED TO BE APPLIED, BUT THE DRIVER IS CONFIDENT THA... Read more
Crash
Incident date: Nov 14, 2012
DAILY DRIVER OF THE VEHICLE FOR TWO YEARS WAS EASING INTO A PARKING SPACE AND APPLYING THE BRAKES WHEN VEHICLE SURGED FORWARD OVER A CURB EVENTUALLY CRASHING INTO A TREE. AFTER THE VEHICLE WENT OVER THE CURB IT WENT THROUGH A CHAIN LINK FENCE AND DOWN A STEEP EMBANKMENT LEADING TO A GREAT DEAL OF CHAOS AND CONFUSION AS TO WHETHER THE BRAKES CONTINUED TO BE APPLIED, BUT THE DRIVER IS CONFIDENT THA... Read more
Crash
Incident date: May 16, 2012
A BUZZY/ SQUEEZE NOISE HEARD WHEN APPLY BRAKE PEDAL ELEC. STABILITY CONTROL IS HARD TO USE PROPULSION MAKES UP A LARGE NOISE WHEN START ENGINE. *TR
Incident date: May 16, 2012
A BUZZY/ SQUEEZE NOISE HEARD WHEN APPLY BRAKE PEDAL ELEC. STABILITY CONTROL IS HARD TO USE PROPULSION MAKES UP A LARGE NOISE WHEN START ENGINE. *TR