Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Aug 15, 2012
AS I WAS TURNING ONTO A ROAD FROM A PRIVATE DRIVEWAY THE CAR SUDDENLY ACCELERATED CAUSING THE CAR TO CROSS OVER BOTH LANES OF THE ROAD AND CRASH INTO A MAILBOX. THE RESULT WAS DAMAGE TO THE FRONT OF MY CAR AND A BROKEN MAILBAX POST. *TR
Crash
Incident date: Aug 15, 2012
AS I WAS TURNING ONTO A ROAD FROM A PRIVATE DRIVEWAY THE CAR SUDDENLY ACCELERATED CAUSING THE CAR TO CROSS OVER BOTH LANES OF THE ROAD AND CRASH INTO A MAILBOX. THE RESULT WAS DAMAGE TO THE FRONT OF MY CAR AND A BROKEN MAILBAX POST. *TR
Crash
Incident date: Jul 1, 2009
DRIVING NORTHBOUND FROM GILROY ON THE 101 FREEWAY, I WAS IN THE SECOND LANE FROM THE RIGHT SHOULDER WHEN THE HOOD SPRUNG OPEN BLINDING MY VIEW AND SCARING THE CRAP OUT OF PASSENGERS AND I. I STARTED TO IMMEDIATELY PULL TO THE LEFT SHOULDER OF THE FREEWAY EVEN THOUGH I HAD NO VISUAL OF WHAT WAS IN FROM OF MY VIEW, THE SURROUNDING CARS IMMEDIATELY TOOK NOTICE OF MY FULLY EXTENDED WHITE HOOD DUE TO I... Read more
Incident date: Jan 1, 2010
I LEASED MY LEXUS IS250 BACK IN 2007 AND HAVE SINCE THEN BEEN THE ONLY OWNER. SINCE THEN THE DASH BOARD OF MY CAR HAS BEEN MELTING AND NOW CAUSES A HORRIBLE GLARE/REFLECTION ON MY WINDSHIELD CREATING POOR VISIBILITY WHEN DRIVING ON SUNNY DAYS WHICH IS MOST DAYS HER IN SOUTH FLORIDA. ALSO THE INSIDE DOOR PANEL MATERIAL HAS BECOME VERY SOFT TO TOUCH AND SEEMS TO BE MELTING ALSO. AFTER DISCUSSING ... Read more
Incident date: Jan 1, 2010
I LEASED MY LEXUS IS250 BACK IN 2007 AND HAVE SINCE THEN BEEN THE ONLY OWNER. SINCE THEN THE DASH BOARD OF MY CAR HAS BEEN MELTING AND NOW CAUSES A HORRIBLE GLARE/REFLECTION ON MY WINDSHIELD CREATING POOR VISIBILITY WHEN DRIVING ON SUNNY DAYS WHICH IS MOST DAYS HER IN SOUTH FLORIDA. ALSO THE INSIDE DOOR PANEL MATERIAL HAS BECOME VERY SOFT TO TOUCH AND SEEMS TO BE MELTING ALSO. AFTER DISCUSSING ... Read more
Incident date: Apr 12, 2013
AS I WAS PULLING INTO A PARKING SPACE ON THE 4TH LEVEL OF A 6 STORY PARKING BUILDING, I HAD MY FOOT ON THE BRAKE PEDAL AND THE VEHICLE WAS COMING TO A STOP, SUDDENLY THE VEHICLE ACCELERATED (LOUNGED) FORWARD. THERE WERE STEEL CABLES (RAIL GUARDS) THAT STOPPED THE VEHICLE FROM GOING OVER AND NOSE DIVING ONTO THE STREET BELOW. THE FRONT BUMPER AND THE HOOD WERE DAMAGED. I TOOK THE VEHICLE TO THE LOC... Read more
Crash
Incident date: Apr 12, 2013
AS I WAS PULLING INTO A PARKING SPACE ON THE 4TH LEVEL OF A 6 STORY PARKING BUILDING, I HAD MY FOOT ON THE BRAKE PEDAL AND THE VEHICLE WAS COMING TO A STOP, SUDDENLY THE VEHICLE ACCELERATED (LOUNGED) FORWARD. THERE WERE STEEL CABLES (RAIL GUARDS) THAT STOPPED THE VEHICLE FROM GOING OVER AND NOSE DIVING ONTO THE STREET BELOW. THE FRONT BUMPER AND THE HOOD WERE DAMAGED. I TOOK THE VEHICLE TO THE LOC... Read more
Crash
Incident date: Apr 12, 2013
THERE IS A WELL KNOWN FLAW WITH TOYOTA HYBRIDS THAT TOYOTA NEEDS TO ADDRESS AND FIX. WHEN YOU BRAKE TO COME TO A STOP, IF THEY CAR ENCOUNTERS BUMPS OR POTHOLES, THE BRAKE PRESSURE WILL MOMENTARILY DECREASE AND THE CAR WILL SURGE FORWARD. IT DOES NOT APPEAR TO AFFECT CERTAIN VEHICLES, BUT RATHER ALL HYBRIDS. IT CAN LEAD TO A PEDESTRIAN BEING HIT OR OTHER ACCIDENT. IT IS MOST DISCONCERTING... Read more
Incident date: Apr 12, 2013
THERE IS A WELL KNOWN FLAW WITH TOYOTA HYBRIDS THAT TOYOTA NEEDS TO ADDRESS AND FIX. WHEN YOU BRAKE TO COME TO A STOP, IF THEY CAR ENCOUNTERS BUMPS OR POTHOLES, THE BRAKE PRESSURE WILL MOMENTARILY DECREASE AND THE CAR WILL SURGE FORWARD. IT DOES NOT APPEAR TO AFFECT CERTAIN VEHICLES, BUT RATHER ALL HYBRIDS. IT CAN LEAD TO A PEDESTRIAN BEING HIT OR OTHER ACCIDENT. IT IS MOST DISCONCERTING... Read more
Incident date: Apr 9, 2013
THE PASSENGER SIDE GLASS ON MY 2012 CT EXPLODED FOR NO PARTICULAR REASON A FEW DAYS AGO. I WAS ON THE HIGHWAY DOING ABOUT 65 MPH AND I SUDDENLY HEARD A LOUD 'BOOM' AND THE SIDE WINDOW WAS GONE... COMPLETELY GONE. NOTHING HIT MY CAR, NO ROCKS, NO BULLETS... NO BRICKS. THERE WAS NO ONE BESIDE ME AND I WAS ON I-81. HAD I OVER-REACTED, I COULD HAVE CRASHED THE CAR. HAD THERE BEEN A PASSENGER IN ... Read more
1 injured
Incident date: Apr 9, 2013
THE PASSENGER SIDE GLASS ON MY 2012 CT EXPLODED FOR NO PARTICULAR REASON A FEW DAYS AGO. I WAS ON THE HIGHWAY DOING ABOUT 65 MPH AND I SUDDENLY HEARD A LOUD 'BOOM' AND THE SIDE WINDOW WAS GONE... COMPLETELY GONE. NOTHING HIT MY CAR, NO ROCKS, NO BULLETS... NO BRICKS. THERE WAS NO ONE BESIDE ME AND I WAS ON I-81. HAD I OVER-REACTED, I COULD HAVE CRASHED THE CAR. HAD THERE BEEN A PASSENGER IN ... Read more
1 injured
Incident date: Apr 3, 2013
AS I WAS DRIVING, ALL THE SUDDEN I HAD A DIFFICULT TIME TO MAKE TURNS. I NOTICED THAT THE P/S LIGHT IS ON. I HAVE DONE SOME RESEARCHES ON THE INTERNET AND I FOUND OUT THAT SEVERAL TOYOTA & LEXUS VEHICLES HAVE BEEN RECALLED FOR POWER STEERING AND EMC FAILURE PROBLEM. SO WHEN I CONTACTED THE DEALER, THEY TOLD ME ALL THE RECALL ON MY VEHICLE HAS BEEN DONE AND THERE IS NO EMC FAILURE RECALL AT THIS ... Read more
Incident date: Apr 11, 2013
HI, I WOULD LIKE TO INFORM YOU ABOUT A SERIOUS SAFETY ISSUE I DISCOVERED IN THE LEXUS RX350, THE CAR IS KEYLESS AND YOU JUST NEED TO PUSH A BUTTON TO START AND SHUT OFF THE ENGINE. THE SAFETY PROBLEM IS THAT THE CAR WILL SHUT OFF WHEN PUSHING THE BUTTON EVEN IF THE CAR IS STILL IN D=DRIVE AND THE CAR WILL ROLL BACK IF PARKED ON A SLOPE LIKE A DRIVEWAY ETC. IT IS EXTREMELY DANGEROUS AS KIDS CAN ... Read more
Incident date: Apr 11, 2008
TL* THE CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED CRACKS ON THE PASSENGER'S SIDE OF THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE DASHBOARD WOULD HAVE TO BE REPLACED. THE DASHBOARD WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. *TR UPD... Read more
Incident date: Apr 7, 2012
AFTER A MANUFACTURE RECALL FOR THE VALVE SPRING REPLACEMENT, I HAD MY FIRST OIL CHANGE. DIRECTLY AFTER THE OIL CHANGE, I NOTICED THAT AROUND 35 MPH WHEN I NEEDED TO PASS A VEHICLE, I WOULD STEP ON THE GAS (MOST OF THE TIME PUSHING THE ACCELERATOR PEDAL TO THE FLOOR) THE CAR WAS VERY SLUGGISH AND UNRESPONSIVE. IT WOULD TAKE ABOUT 10 SECONDS FOR THE VEHICLE TO SLOWLY ACCELERATE AND THEN THE CAR WO... Read more
Incident date: Mar 1, 2012
DRIVER SIDE HEADLIGHT GOES OUT SHORTLY AFTER BEING TURNED ON.!!!.....SOMETIMES IF I TURN THE LIGHTS OFF AND BACK ON, THEY WORK. I WAS TOLD BY THE DEALERSHIP THAT MY BULB NEEDS TO BE REPLACED (COST $280) BUT I THOUGHT IF THE BULB WAS BLOWN IT WOULD NOT COME ON AT ALL. AFTER GOOGLING THE SUBJECT, I FOUND THAT THERE ARE LOTS OF OTHER CONCERNED LEXUS OWNERS COMPLAINING ABOUT THE SAME PROBLEM. AT FIR... Read more
Incident date: Feb 17, 2013
I WAS HIT BY A TRUCK AT AN INTERSECTION ON THE DRIVERS SIDE. MY UPPER BODY HIT THE STEERING WHEEL ON THE LEFT SIDE AND THEN HIT THE SIDE DOOR PANEL. THERE WAS NO AIRBAG DEPLOYMENT EITHER IN THE DOOR OR ON THE STEERING WHEEL. PRIOR TO THIS THE CAR WAS IN TWO OTHER ACCIDENTS AND THE AIRBAGS NEVER DEPLOYED. BECAUSE THERE WERE NO INJURIES I DID NOT REPORT THIS. DUE TO THIS ACCIDENT I SUFFERED A T... Read more
Crash
1 injured
Incident date: Mar 1, 2011
AFTER THE VEHICLE HAS AN OIL CHANGE, THE CAR WILL (INTERMITTENTLY) HESITATE TO ACCELERATE. THIS IS ESPECIALLY DANGEROUS WHEN YOU ARE TRYING TO MERGE INTO THE FREEWAY OR SIMILAR OCCASIONS. WHEN ATTEMPTED TO DEPRESS THE GAS PEDAL WITH EXPECTATION THAT THE CAR WILL RESPOND AND ACCELERATE AS NORMAL, THE ENGINE JUST REVS UP AND THE VEHICLE DOESN'T MOVE ANY FASTER THAN CURRENT SPEED. THIS WILL CONTINU... Read more
Incident date: Mar 1, 2011
AFTER THE VEHICLE HAS AN OIL CHANGE, THE CAR WILL (INTERMITTENTLY) HESITATE TO ACCELERATE. THIS IS ESPECIALLY DANGEROUS WHEN YOU ARE TRYING TO MERGE INTO THE FREEWAY OR SIMILAR OCCASIONS. WHEN ATTEMPTED TO DEPRESS THE GAS PEDAL WITH EXPECTATION THAT THE CAR WILL RESPOND AND ACCELERATE AS NORMAL, THE ENGINE JUST REVS UP AND THE VEHICLE DOESN'T MOVE ANY FASTER THAN CURRENT SPEED. THIS WILL CONTINU... Read more
Incident date: Mar 30, 2012
SEVERAL CRACKS (SOME HAIRLINE AND OTHERS WIDER) HAVE APPEARED ALL OVER THE DASHBOARD, NEAR VENTS, ABOVE INSTRUMENT CONSOLE AND IN FRONT OF THE PASSENGER SIDE AIR BAG COVER. INITIALLY, I THOUGHT THIS WAS AN ISOLATED OCCURRENCE BUT IN RESEARCHING THIS TOPIC ONLINE I REALIZED THIS IS PERVASIVE ISSUE WITH THIS MODEL AND IT'S OVERSEAS COUSIN PRADO. THIS IS CLEARLY A MANUFACTURING DEFECT THAT TOYOTA AND... Read more
Incident date: Apr 1, 2013
NOTICED ISSUE WITH POWER STEERING WHILE TURNING ON MY 2007 LEXUS RX-350. VEHICLE INSPECTED BY TECHNICIAN AND WAS INFORMED OF THE POWER STEERING FAILURE , OIL LEAK. NO DROPPING OF OIL WAS NOTICED ON THE PARKING FLOOR AT MY HOME. TECHNICIAN INFORMED THAT THE OIL RESERVOIR WAS ALMOST EMPTY AND THE OIL WAS COLLECTED IN A BOOT UNDER THE STEERING RACK. IF THE OIL DRIPPED ON THE FLOOR, I COULD HAVE NOT... Read more
Incident date: Apr 1, 2013
VEHICLE RANDOMLY SHAKES, INTERMITTENTLY RUNS ROUGH WHILE BRAKING. DEALER COULD NOT DIAGNOSE ISSUE 3 TIMES UNTIL RECENT CHECK FOUND ENGINE PISTONS AND VALVE SPRINGS NEED TO BE REPLACED. LEXUS AGREED TO ACCOMMODATE SERVICE AND LABOR COSTS BUT PARTS ARE BACK ORDERED REQUIRING A WEEK OR TWO WAIT TIME FOR REPAIR. *TR
Incident date: Jul 10, 2012
TL* THE CONTACT OWNS A 2007 LEXUS GS450 HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ENGAGING THE BRAKES, THE VEHICLE WOULD SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE ... Read more
Incident date: Mar 5, 2013
TL* THE CONTACT OWNS A 2013 LEXUS RX350. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH, HE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE. *TR
Crash
Incident date: Mar 20, 2013
TL* THE CONTACT OWNS A 2000 LEXUS RX300. THE CONTACT STATED THAT THE ONLY GEAR THAT WOULD ENGAGE WAS DRIVE. ALTHOUGH THE CONTACT COULD SHIFT INTO ANY GEAR, THE GEARS WOULD NOT ENGAGE. THE CONTACT ALSO MENTIONED THAT APPROXIMATELY FOUR PISTONS MISFIRED AND THE 02 SENSOR WAS DEFECTIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THAT THE TRANSMISSION NEEDED TO BE REB... Read more
Incident date: Mar 20, 2013
TL* THE CONTACT OWNS A 2000 LEXUS RX300. THE CONTACT STATED THAT THE ONLY GEAR THAT WOULD ENGAGE WAS DRIVE. ALTHOUGH THE CONTACT COULD SHIFT INTO ANY GEAR, THE GEARS WOULD NOT ENGAGE. THE CONTACT ALSO MENTIONED THAT APPROXIMATELY FOUR PISTONS MISFIRED AND THE 02 SENSOR WAS DEFECTIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THAT THE TRANSMISSION NEEDED TO BE REB... Read more
Incident date: Oct 6, 2012
BRAKE LIGHT SWITCH IS DEFECTIVE, JUST LIKE THE RECALL ISSUED TO 2004 LEXUS MODELS. PLEASE INVESTIGATE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Oct 6, 2012
BRAKE LIGHT SWITCH IS DEFECTIVE, JUST LIKE THE RECALL ISSUED TO 2004 LEXUS MODELS. PLEASE INVESTIGATE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Mar 29, 2013
DRIVING ON THE HIGHWAY ALL OF A SUDDEN THE POWER STEERING SHUTS OFF. THE STEERING GETS VERY STIFF AND BARELY MANAGE TO GET SAFELY TO SIDE OF THE ROAD. (A DRIVER WITH LESS ARM STRENGTH WOULD MOST LIKELY CAUSE ACCIDENT DUE TO STIFFNESS OF STEERING) WHEN PULLED TO SIDE OF THE ROAD AND VEHICLE IS TURNED OFF THEN TURNED ON AGAIN. THE STEERING WORKS PROPERLY AGAIN. WHILE IT DOES THIS THE "P/S" LIGHT ON ... Read more
Incident date: Mar 29, 2013
DRIVING ON THE HIGHWAY ALL OF A SUDDEN THE POWER STEERING SHUTS OFF. THE STEERING GETS VERY STIFF AND BARELY MANAGE TO GET SAFELY TO SIDE OF THE ROAD. (A DRIVER WITH LESS ARM STRENGTH WOULD MOST LIKELY CAUSE ACCIDENT DUE TO STIFFNESS OF STEERING) WHEN PULLED TO SIDE OF THE ROAD AND VEHICLE IS TURNED OFF THEN TURNED ON AGAIN. THE STEERING WORKS PROPERLY AGAIN. WHILE IT DOES THIS THE "P/S" LIGHT ON ... Read more
Incident date: Jan 29, 2013
INTERMITTENTLY HESITATION OF POWER WHEN STEPPING ON THE GAS AFTER EVERY OIL CHANGE WHICH WILL RESOLVE ITSELF AFTER DRIVING FEW HUNDRED MILES. THIS CAN BE VERY DANGEROUS SITUATION. *TR
Incident date: Mar 27, 2013
MY CAR IS A 2007 LS460. I BOUGHT IT NEW IN SEP 07. IT CURRENTLY HAS 35,000 MILES ON IT. ON SEVERAL DIFFERENT OCCASIONS DURING MY OWNERSHIP OF THIS CAR, IT HAS FAILED TO ACCELERATE, IN RESPONSE TO THE ACCELERATOR PEDAL, AT LOW SPEEDS. THIS PERFORMANCE ISSUE ONLY LASTS A FEW HUNDRED MILES AND THEN THE CAR RETURNS TO PERFECT FOR AN EXTENDED PERIOD. THIS CAN BE VERY DANGEROUS IN CERTAIN SITUATION... Read more
Incident date: Mar 27, 2013
MY CAR IS A 2007 LS460. I BOUGHT IT NEW IN SEP 07. IT CURRENTLY HAS 35,000 MILES ON IT. ON SEVERAL DIFFERENT OCCASIONS DURING MY OWNERSHIP OF THIS CAR, IT HAS FAILED TO ACCELERATE, IN RESPONSE TO THE ACCELERATOR PEDAL, AT LOW SPEEDS. THIS PERFORMANCE ISSUE ONLY LASTS A FEW HUNDRED MILES AND THEN THE CAR RETURNS TO PERFECT FOR AN EXTENDED PERIOD. THIS CAN BE VERY DANGEROUS IN CERTAIN SITUATION... Read more
Incident date: Mar 8, 2013
AFTER AN OIL CHANGE AT THE DEALER, THE CAR IS UNABLE TO ACCELERATE, SLUGGISH, AND THE POWERTRAIN ACTS LETHARGIC, PARTICULARLY WHEN TRYING TO ENTER THE FREEWAY OR MERGE INTO TRAFFIC. THE DEALER HAS PERFORMED A SOFTWARE UPDATE, HOWEVER THE PROBLEM STILL PERSISTS. THIS ONLY HAPPENED AFTER AND OIL CHANGE. SEVERAL OTHER LS460 OWNERS I KNOW COMPLAIN ABOUT THE SAME PHENOMENON. LEXUS HAS NO ANSWER. *TR
Incident date: Mar 8, 2013
AFTER AN OIL CHANGE AT THE DEALER, THE CAR IS UNABLE TO ACCELERATE, SLUGGISH, AND THE POWERTRAIN ACTS LETHARGIC, PARTICULARLY WHEN TRYING TO ENTER THE FREEWAY OR MERGE INTO TRAFFIC. THE DEALER HAS PERFORMED A SOFTWARE UPDATE, HOWEVER THE PROBLEM STILL PERSISTS. THIS ONLY HAPPENED AFTER AND OIL CHANGE. SEVERAL OTHER LS460 OWNERS I KNOW COMPLAIN ABOUT THE SAME PHENOMENON. LEXUS HAS NO ANSWER. *TR
Incident date: Mar 8, 2013
AFTER AN OIL CHANGE AT THE DEALER, THE CAR IS UNABLE TO ACCELERATE, SLUGGISH, AND THE POWERTRAIN ACTS LETHARGIC, PARTICULARLY WHEN TRYING TO ENTER THE FREEWAY OR MERGE INTO TRAFFIC. THE DEALER HAS PERFORMED A SOFTWARE UPDATE, HOWEVER THE PROBLEM STILL PERSISTS. THIS ONLY HAPPENED AFTER AND OIL CHANGE. SEVERAL OTHER LS460 OWNERS I KNOW COMPLAIN ABOUT THE SAME PHENOMENON. LEXUS HAS NO ANSWER. *TR
Incident date: Jan 7, 2011
AUTOMOBILE HESITATES, THEN SURGES UNDER NORMAL DRIVING CONDITIONS. THE CAR FEELS AS IF IT IS SHIFTING INTO NEUTRAL, THEN INTO GEAR, WHILE IN NORMAL DRIVING MODE, CAUSING A SUDDEN UNEXPECTED ACCELERATION. THIS PROBLEM HAS BEEN DEMONSTRATED AT: 1. NORMAL CITY DRIVING WITH NO ADDITIONAL THROTTLE APPLIED. 2. FREEWAY DRIVING WITH NO ADDITIONAL THROTTLE APPLIED. 3. FREEWAY DRIVING WITH CRUISE CONTROL. 4... Read more
Incident date: Jan 1, 2013
I PURCHASED MY TWO NEW 2012 LEXUS CT200HS IN DECEMBER 2012 WITH 23 MILES ON IT. ONE OF THEM HAS BEEN TOTALLY FINE. THE OTHER ONE, FROM THE FIRST DAY, HAD A VERY JITTERY RIDE. I RETURNED TO THE DEALER AND THEY CONFIRMED THE RIDE WAS ABNORMAL AND THEY REPLACED ALL 4 MICHELIN TIRES. THE TIRE REPLACEMENT DID NOT CHANGE THE CARS RIDE OR BEHAVIOR. I'VE RETURNED TO 2 LEXUS DEALERSHIPS MULTIPLE TIMES ... Read more
Incident date: Jan 1, 2013
I PURCHASED MY TWO NEW 2012 LEXUS CT200HS IN DECEMBER 2012 WITH 23 MILES ON IT. ONE OF THEM HAS BEEN TOTALLY FINE. THE OTHER ONE, FROM THE FIRST DAY, HAD A VERY JITTERY RIDE. I RETURNED TO THE DEALER AND THEY CONFIRMED THE RIDE WAS ABNORMAL AND THEY REPLACED ALL 4 MICHELIN TIRES. THE TIRE REPLACEMENT DID NOT CHANGE THE CARS RIDE OR BEHAVIOR. I'VE RETURNED TO 2 LEXUS DEALERSHIPS MULTIPLE TIMES ... Read more
Incident date: Jan 1, 2013
I PURCHASED MY TWO NEW 2012 LEXUS CT200HS IN DECEMBER 2012 WITH 23 MILES ON IT. ONE OF THEM HAS BEEN TOTALLY FINE. THE OTHER ONE, FROM THE FIRST DAY, HAD A VERY JITTERY RIDE. I RETURNED TO THE DEALER AND THEY CONFIRMED THE RIDE WAS ABNORMAL AND THEY REPLACED ALL 4 MICHELIN TIRES. THE TIRE REPLACEMENT DID NOT CHANGE THE CARS RIDE OR BEHAVIOR. I'VE RETURNED TO 2 LEXUS DEALERSHIPS MULTIPLE TIMES ... Read more
Incident date: Mar 22, 2013
TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC, WHO INSPECTED THE FAILURE. THE MECHANIC STATED THAT WATER COOLANT LEAKED ONTO THE TIMING BELT AND BOTH THE WATER PUMP AND THE TIMING BELT WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WA... Read more
Incident date: Mar 21, 2012
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE ENTIRE ELECTRICAL SYSTEM FAILED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND IT WAS TOWED TO THE DEALER. THE DEALER DIAGNOSED THE FAILURE AS BEING THE HYBRID INVERTER BATTERY WHICH CAUSED THE VEHICLE TO STALL AND SHUTS OFF THE ELECTRICAL SYSTEM. THE VEHICLE WAS... Read more
Incident date: Mar 1, 2011
VEHICLE LOST SENSE OF SHOCK ABSORPTION, BOUNCY WITH DIFFICULTY CONTROLLING. TAKEN IMMEDIATELY TO LEXUS KINGSPORT, TN DEALERSHIP, AND REPAIRED. CIRCA 7 MONTHS LATER, RECURRENCE OF DIFFICULTIES, AND AGAIN, REPAIRED AT LEXUS KINGSPORT DEALERSHIP. CIRCA 1 MONTH AGO, WHILE ON LONG DISTANCE TRAVEL (NORTH CAROLINA TO SOUTH CAROLINA) VEHICLE BECAME DIFFICULT TO CONTROL, AND "HEIGHT SUSPENSION" DASH WAR... Read more
Incident date: Feb 6, 2013
I RECENTLY PURCHASED THE CT200 HYBRID AND I NOTICED AT NIGHT AND DURING LOW-LIGHT PERIODS OF THE DAY, THE WINDSHIELD SPLITS LIGHTS (TAILLIGHTS, HEADLIGHTS, STREET LAMPS, AND TRAFFIC LIGHTS) INTO 3 IMAGES WITH ONE DISTINCT LIGHT IN THE MIDDLE AND A GHOST ABOVE AND BELOW. THE 3 IMAGES MERGE INTO ONE WHEN I AM CLOSER TO THE RESPECTIVE LIGHT. I TOOK MY CAR INTO THE DEALERSHIP, AND THE SHOP FOREMAN WAS... Read more
Incident date: Mar 16, 2013
MY VEHICLE IS A 2005 LEXUS RX 330. I PURCHASED IT CERTIFIED PRE-OWNED IN 2007. I WAS COMING OFF THE HIGHWAY AND STOPPED AT A LIGHT. AS I PROCEEDED TO TAKE A LEFT HAND TURN THE CAR STARTED MAKING A LOUD NOISE. IT WAS JUMPING AND SHIFTING FROM SIDE TO SIDE. LUCKILY I WAS ABLE TO CONTROL IT AND PULL INTO A NEARBY GAS STATION. I COULDN'T DRIVE IT AND HAD IT TOWED TO THE NEAREST LEXUS SERVICE CENT... Read more
Incident date: Mar 16, 2013
MY VEHICLE IS A 2005 LEXUS RX 330. I PURCHASED IT CERTIFIED PRE-OWNED IN 2007. I WAS COMING OFF THE HIGHWAY AND STOPPED AT A LIGHT. AS I PROCEEDED TO TAKE A LEFT HAND TURN THE CAR STARTED MAKING A LOUD NOISE. IT WAS JUMPING AND SHIFTING FROM SIDE TO SIDE. LUCKILY I WAS ABLE TO CONTROL IT AND PULL INTO A NEARBY GAS STATION. I COULDN'T DRIVE IT AND HAD IT TOWED TO THE NEAREST LEXUS SERVICE CENT... Read more
Incident date: Mar 17, 2013
TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED AFTER PARKING THE VEHICLE IN HER DRIVEWAY FOR OVER FOUR HOURS, SMOKE WAS NOTICED COMING FROM THE INTERIOR OF THE VEHICLE. THE FIRE DEPARTMENT WAS NOTIFIED WHO EXTINGUISHED THE FIRE. THE FIRE MARSHALL STATED THE ORIGIN OF THE FIRE WAS CAUSED BY THE ELECTRICAL WIRING SYSTEM UNDER THE INSTRUMENT PANEL. THERE WERE NO INJURIES AND A REPORT WA... Read more
Fire
Incident date: Mar 9, 2013
I TOOK MY VEHICLE IN TO A LEXUS DEALERSHIP ON MARCH 15, 2013 BECAUSE THE ENGINE HAS POWERED DOWN WHILE DRIVING & THE CHECK ENGINE AND VSC INDICATORS CAME ON SIMULTANEOUSLY, THE CAR IS ALSO IDLING HARD. I HAD THE VEHICLE INSPECTED AND IT WAS FOUND TO MISFIRE BY THE TECHNICIANS AT THE DEALERSHIP. I WAS TOLD THAT THIS IS A MASSIVE RECALL AND THAT MY PARTS WILL NOT COME IN FOR EIGHT MONTHS. I AM AF... Read more
Incident date: Mar 9, 2013
I TOOK MY VEHICLE IN TO A LEXUS DEALERSHIP ON MARCH 15, 2013 BECAUSE THE ENGINE HAS POWERED DOWN WHILE DRIVING & THE CHECK ENGINE AND VSC INDICATORS CAME ON SIMULTANEOUSLY, THE CAR IS ALSO IDLING HARD. I HAD THE VEHICLE INSPECTED AND IT WAS FOUND TO MISFIRE BY THE TECHNICIANS AT THE DEALERSHIP. I WAS TOLD THAT THIS IS A MASSIVE RECALL AND THAT MY PARTS WILL NOT COME IN FOR EIGHT MONTHS. I AM AF... Read more
Incident date: Feb 24, 2013
WE WERE STOPPED FOR A RED LIGHT IN A LEFT TURN LANE. AT 9;30 AT NIGHT THE LIGHT IS SLOW TO CHANGE. IN ABOUT 2 MINUTES IT TURNED GREEN. I COULD SEE CARS STOPPING IN THE LANES. I PULLED OUT ONLY TO BE HIT BY ANOTHER VEHICLE IN THE FRONT END. FHP ESTIMATED HIS SPEED AT 50MPH. MY AIRBAGS DID NOT DEPLOY. OUR SEAT BELTS NEVER GAVE AN INCH IN THE CRASH, KEEPING US BACK AGAINST THE SEAT. THE VEHICL... Read more
Crash
2 injured