Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Aug 1, 2011
THE ENGINE UPON COLD START UP MAKES A RATTLING NOISE AND IS VERY LOUD. LEXUS IN SEPTEMBER RECALLED THE LEXUS IS 350 FOR THE SAME REASON AND THEY SAID THE CAR WAS UNSAFE TO DRIVE. HOWEVER, I CALLED LEXUS CUSTOMER SATISFACTION AND THEY DIAGNOSED IT AS THE SAME ISSUE AT MY DEALERSHIP, BUT WOULD NOT CORRECT THE PROBLEM. ALSO, BACK IN MARCH THE VEHICLE SMELT LIKE RAW GASOLINE, SO I TOOK IT TO THE DEALE... Read more
Incident date: Aug 1, 2011
THE ENGINE UPON COLD START UP MAKES A RATTLING NOISE AND IS VERY LOUD. LEXUS IN SEPTEMBER RECALLED THE LEXUS IS 350 FOR THE SAME REASON AND THEY SAID THE CAR WAS UNSAFE TO DRIVE. HOWEVER, I CALLED LEXUS CUSTOMER SATISFACTION AND THEY DIAGNOSED IT AS THE SAME ISSUE AT MY DEALERSHIP, BUT WOULD NOT CORRECT THE PROBLEM. ALSO, BACK IN MARCH THE VEHICLE SMELT LIKE RAW GASOLINE, SO I TOOK IT TO THE DEALE... Read more
Incident date: Dec 13, 2013
I WAS INVOLVED IN A CRASH WHILE DRIVING MY 2007 LEXUS IS ON FRIDAY DECEMBER 13, 2013. I REAR ENDED A TOYOTA SEQUOIA TRUCK. MY CAR SUSTAINED HEAVY DAMAGE, YET THE AIR BAGS FAILED TO DEPLOY. THE AIR BAG SENSOR AT THE FRONT BUMPER WAS DESTROYED IN THE CRASH. I HAVE NEVER HAD ANY DAMAGE TO THE VEHICLE BEFORE THIS ACCIDENT, AND NO REPAIR WORK HAS BEEN PERFORMED ON THE CAR OTHER THAN ROUTINE MAINTEN... Read more
Crash
1 injured
Incident date: Dec 17, 2013
WHILE UNDERGOING NORMAL PREVENTIVE MAINTENANCE BY THE SELLING AUTHORIZED LEXUS DEALER, THE CAR WAS NOTED TO HAVE "... BOTH REAR CALIPER SLIDES ... SEIZED" RESULTING IN THE NEED TO "... REPLACE(D) REAR PADS AND ROTORS DUE TO CALIPERS BEING SEIZED." THE SERVICING DEALER INFORMED ME THAT THIS IS A COMMON PROBLEM IN ALL LEXUS MODELS THAT THEY SERVICE AND, IN THEIR OPINION DUE TO INADEQUATE LUBRICATI... Read more
Incident date: Oct 31, 2013
THE BACKUP CAMERA GOES IN AND OUT WHEN BACKING UP IT GOES PICTURE TO BLACK RANDOMLY TOOK THE TRUCK TO THE DEALER AND THEY TOLD ME THERE IS NOTHING WRONG WITH IT EVEN THAT WHEN I TOOK IT THERE IT WAS JUST SHOWING US A BLACK SCREEN THAT THE SERVICE ADVISER SAW AND MY TRUCK IS OUT WARRANTY SO I WOULD BE PAYING FOR THE SERVICE I A MEMBER OF A COUPLE BIG LEXUS OWNER FORMS AND I AM NOT TO ONLY ONE HAVIN... Read more
Incident date: Oct 31, 2013
THE BACKUP CAMERA GOES IN AND OUT WHEN BACKING UP IT GOES PICTURE TO BLACK RANDOMLY TOOK THE TRUCK TO THE DEALER AND THEY TOLD ME THERE IS NOTHING WRONG WITH IT EVEN THAT WHEN I TOOK IT THERE IT WAS JUST SHOWING US A BLACK SCREEN THAT THE SERVICE ADVISER SAW AND MY TRUCK IS OUT WARRANTY SO I WOULD BE PAYING FOR THE SERVICE I A MEMBER OF A COUPLE BIG LEXUS OWNER FORMS AND I AM NOT TO ONLY ONE HAVIN... Read more
Incident date: Nov 15, 2013
REGARDING MY 2000 GS 300 LEXUS. BRAKE, ABS, VSC, VSC OFF LIGHTS ALONG WITH LOUD ALARM DISPLAYED. ALSO HAS HAD AN ANNOYING ON AND OFF CHIRPING NOISE BEFORE THIS ALARM SOUNDED. THE BREAKS APPEAR TO BE WORKING WITHOUT ANY PROBLEMS. THE CHIRPING NOISE IS HEARD ON THE DRIVERS SIDE AND DOESN'T SEEM TO MATTER WHETHER CAR IS MOVING OR DRIVING AND SOMETIMES IS NOT HEARD AT ALL AND THE CAR DRIVES FINE WITHO... Read more
Incident date: Nov 15, 2013
REGARDING MY 2000 GS 300 LEXUS. BRAKE, ABS, VSC, VSC OFF LIGHTS ALONG WITH LOUD ALARM DISPLAYED. ALSO HAS HAD AN ANNOYING ON AND OFF CHIRPING NOISE BEFORE THIS ALARM SOUNDED. THE BREAKS APPEAR TO BE WORKING WITHOUT ANY PROBLEMS. THE CHIRPING NOISE IS HEARD ON THE DRIVERS SIDE AND DOESN'T SEEM TO MATTER WHETHER CAR IS MOVING OR DRIVING AND SOMETIMES IS NOT HEARD AT ALL AND THE CAR DRIVES FINE WITHO... Read more
Incident date: Oct 20, 2013
THE VEHICLE WAS IN AN ACCIDENT AS A RESULT OF ANOTHER DRIVE JETTING OUT IN FRONT. CAR IMPACTED AT THE FRONT DRIVER SIDE, CAUSING DAMAGE TO THE FRONT BUMPER MOUNT, HOOD AND DRIVER SIDE QUARTER PANEL. IMPACT TO THE OTHER VEHICLE WAS THE REAR QUARTER ON THE PASSENGER SIDE. UPON IMPACT THE AIRBAGS FAILED TO DEPLOY, ONBOARD SAFETY CONNECT FEATURE DID NOT CONNECT TO CONFIRM DRIVER WAS OK AND THE SOS... Read more
Crash
1 injured
Incident date: Oct 20, 2013
THE VEHICLE WAS IN AN ACCIDENT AS A RESULT OF ANOTHER DRIVE JETTING OUT IN FRONT. CAR IMPACTED AT THE FRONT DRIVER SIDE, CAUSING DAMAGE TO THE FRONT BUMPER MOUNT, HOOD AND DRIVER SIDE QUARTER PANEL. IMPACT TO THE OTHER VEHICLE WAS THE REAR QUARTER ON THE PASSENGER SIDE. UPON IMPACT THE AIRBAGS FAILED TO DEPLOY, ONBOARD SAFETY CONNECT FEATURE DID NOT CONNECT TO CONFIRM DRIVER WAS OK AND THE SOS... Read more
Crash
1 injured
Incident date: Dec 2, 2013
2000 LEXUS RX 300. CONSUMER WRITES IN REGARDS TO EXTERIOR LIGHTING RECALL NOTICE WHICH SEEMED TO BE VERY DECEPTIVE. *SMD
Incident date: Nov 22, 2013
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT WAS DRIVING 55 MPH AND CRASHED INTO ANOTHER VEHICLE AFTER BEING CUT OFF. THE CONTACT APPLIED THE BRAKES BUT THE BRAKES FAILED AND THE WHEELS SEIZED. THERE WERE NO INJURIES HOWEVER, THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.
Crash
Incident date: Apr 2, 2012
MY WIFE ENTERED AN INTERSECTION AND WAS STRUCK BY ANOTHER VEHICLE IN THE DRIVERS SIDE DOOR, BY ANOTHER VEHICLE TRAVELING AT 30 MPH. THE DRIVER'S DOOR WINDOW EXPLODED ON IMPACT AND SHE WAS HIT WITH FLYING GLASS IN THE FACE. THE DRIVER'S DOOR WAS BENT INWARD APPROXIMATELY 12 INCHES FROM THE FORCE. WE BELIEVE SHE HIT HER HEAD ON THE B PILLAR, BECAUSE SHE SUFFERED A CONCUSSION AND A JAGGED CUT ABOV... Read more
Crash
1 injured
Incident date: Apr 2, 2012
MY WIFE ENTERED AN INTERSECTION AND WAS STRUCK BY ANOTHER VEHICLE IN THE DRIVERS SIDE DOOR, BY ANOTHER VEHICLE TRAVELING AT 30 MPH. THE DRIVER'S DOOR WINDOW EXPLODED ON IMPACT AND SHE WAS HIT WITH FLYING GLASS IN THE FACE. THE DRIVER'S DOOR WAS BENT INWARD APPROXIMATELY 12 INCHES FROM THE FORCE. WE BELIEVE SHE HIT HER HEAD ON THE B PILLAR, BECAUSE SHE SUFFERED A CONCUSSION AND A JAGGED CUT ABOV... Read more
Crash
1 injured
Incident date: Nov 11, 2013
THE RIGHT SIDE HEADLIGHT FAILED. THERE IS MOISTURE UNDER THE GLASS WHICH SHORTED OUT THE LIGHT. ONLINE I HAVE SEEN HUNDREDS OF COMPLAINTS ABOUT THIS HAPPENING TO THE SAME MODEL LEXUS. THE REPAIR FOR THIS HEADLIGHT RUNS OVER $1,500. LEXUS CORPORATION REFUSES TO TAKE RESPONSIBILITY FOR AN OBVIOUS DESIGN FLAW. *TR
Incident date: Oct 1, 2012
THE CAR LIKE MANY PUSH BUTTON START CARS REQUIRES THAT YOU STEP ON THE BRAKE PEDAL WHEN STARTING, BUT THE CAR WILL NOT START SOMETIMES AND/OR REQUIRES A LOT OF FORCE ON THE BRAKE PEDAL TO START THE CAR WHICH IS APPARENTLY DUE TO THE BRAKE BOOSTER GOING BAD. THIS HAS BEEN HAPPENING INTERMITTENTLY OVER THE COURSE OF THE YEAR OR ABOUT 9000 MILES. I TOOK THE CAR TO THE LEXUS DEALER AND TOLD THEM WHAT ... Read more
Incident date: Oct 1, 2012
THE CAR LIKE MANY PUSH BUTTON START CARS REQUIRES THAT YOU STEP ON THE BRAKE PEDAL WHEN STARTING, BUT THE CAR WILL NOT START SOMETIMES AND/OR REQUIRES A LOT OF FORCE ON THE BRAKE PEDAL TO START THE CAR WHICH IS APPARENTLY DUE TO THE BRAKE BOOSTER GOING BAD. THIS HAS BEEN HAPPENING INTERMITTENTLY OVER THE COURSE OF THE YEAR OR ABOUT 9000 MILES. I TOOK THE CAR TO THE LEXUS DEALER AND TOLD THEM WHAT ... Read more
Incident date: Oct 1, 2012
THE CAR LIKE MANY PUSH BUTTON START CARS REQUIRES THAT YOU STEP ON THE BRAKE PEDAL WHEN STARTING, BUT THE CAR WILL NOT START SOMETIMES AND/OR REQUIRES A LOT OF FORCE ON THE BRAKE PEDAL TO START THE CAR WHICH IS APPARENTLY DUE TO THE BRAKE BOOSTER GOING BAD. THIS HAS BEEN HAPPENING INTERMITTENTLY OVER THE COURSE OF THE YEAR OR ABOUT 9000 MILES. I TOOK THE CAR TO THE LEXUS DEALER AND TOLD THEM WHAT ... Read more
Incident date: Oct 2, 2013
PERIODICALLY THE BRAKE,ABS,VSC, AND LOW PRESSURE LIGHT BLINKS WHILE DRIVING , AS SOON AS THE KEY IS TURNED OFF THEN BACK ON THE WARNING LIGHTS DISAPPEAR. TROUBLE CODE SCANNED C 1249, AND C 1223 OPEN CIRCUIT IN STOP LIGHT SWITCH OR ABS CONTROL FAULT ERROR. OXIDE GREASE RESIDUE ON ELECTRICAL CONTACT POINTS MAKE THE BRAKE LIGHT SWITCH SUSCEPTIBLE TO FAILURE. TOYOTA LEXUS HAD A RECALL THAT ONLY COVER... Read more
Incident date: Oct 2, 2013
PERIODICALLY THE BRAKE,ABS,VSC, AND LOW PRESSURE LIGHT BLINKS WHILE DRIVING , AS SOON AS THE KEY IS TURNED OFF THEN BACK ON THE WARNING LIGHTS DISAPPEAR. TROUBLE CODE SCANNED C 1249, AND C 1223 OPEN CIRCUIT IN STOP LIGHT SWITCH OR ABS CONTROL FAULT ERROR. OXIDE GREASE RESIDUE ON ELECTRICAL CONTACT POINTS MAKE THE BRAKE LIGHT SWITCH SUSCEPTIBLE TO FAILURE. TOYOTA LEXUS HAD A RECALL THAT ONLY COVER... Read more
Incident date: Oct 2, 2013
PERIODICALLY THE BRAKE,ABS,VSC, AND LOW PRESSURE LIGHT BLINKS WHILE DRIVING , AS SOON AS THE KEY IS TURNED OFF THEN BACK ON THE WARNING LIGHTS DISAPPEAR. TROUBLE CODE SCANNED C 1249, AND C 1223 OPEN CIRCUIT IN STOP LIGHT SWITCH OR ABS CONTROL FAULT ERROR. OXIDE GREASE RESIDUE ON ELECTRICAL CONTACT POINTS MAKE THE BRAKE LIGHT SWITCH SUSCEPTIBLE TO FAILURE. TOYOTA LEXUS HAD A RECALL THAT ONLY COVER... Read more
Incident date: Nov 26, 2013
HEAD LIGHT GATHER WATER WHICH CAUSES DIM HEAD LIGHTING . COILED GO OUT AT ANYTIME WHILE DRIVING. LOTS OF CONDENSATION ON THE HID HEADLIGHTS. *TR
Incident date: Nov 21, 2013
WHEN I WAS DRIVING MY LEXUS GX470 (2003) WITH MY FAMILY ON A LOCAL STREET AT AROUND 35 MPH, MY VEHICLE SUDDENLY STOPPED BY ITSELF. THE BRAKES ENGAGE BY ITSELF AND THE VEHICLE STABILITY CONTROL ACTIVATED WITH BEEPS. FORTUNATELY, NO ONE WAS BEHIND ME. I TOOK MY CAR TO THE LOCAL MECHANIC, HE CHECKED THE BRAKES, CALIPERS..ETC, HE SAID EVERYTHING IS FINE BUT HE COULDN?T FIND ANY REASON WHY IT HAPPENED,... Read more
Incident date: Nov 21, 2013
WHEN I WAS DRIVING MY LEXUS GX470 (2003) WITH MY FAMILY ON A LOCAL STREET AT AROUND 35 MPH, MY VEHICLE SUDDENLY STOPPED BY ITSELF. THE BRAKES ENGAGE BY ITSELF AND THE VEHICLE STABILITY CONTROL ACTIVATED WITH BEEPS. FORTUNATELY, NO ONE WAS BEHIND ME. I TOOK MY CAR TO THE LOCAL MECHANIC, HE CHECKED THE BRAKES, CALIPERS..ETC, HE SAID EVERYTHING IS FINE BUT HE COULDN?T FIND ANY REASON WHY IT HAPPENED,... Read more
Incident date: Aug 23, 2013
TRAVELING DOWN HIGHWAY AT 65 MPH. VEHICLE BEGAN LOSING POWER AND EVENTUALLY STALLED. CHECK ENGINE LIGHT CAME ON. VEHICLE WOULD NOT RESTART. VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHO DID NOTHING MORE THAN REMOVE EXHAUST MANIFOLD. INDEPENDENT SHOP MADE ME AWARE OF LEXUS BULLETIN REGARDING 2GR-FSE ENGINE AND SIMILAR SYMPTOMS. I REVIEWED BULLETIN AND VERIFIED SYMPTOMS WERE EFFECTIVELY IDENTICAL TO... Read more
Incident date: Nov 18, 2013
AFTER A ROUTINE OIL CHANGE AND MAINTENANCE SERVICE AT 94,000 I WAS INFORMED THAT THE POWER STEERING RACK AND PINION NEEDS REPLACEMENT FOR A FEE OF $1854, PLUS BRAKE PAD AND REPLACEMENT AND RESURFACING OF THE REAR ROTORS FOR $385. I FOUND NO EVIDENCE OF OIL LEAKAGE ON THE GARAGE FLOOR. *TR
Incident date: Nov 18, 2013
AFTER A ROUTINE OIL CHANGE AND MAINTENANCE SERVICE AT 94,000 I WAS INFORMED THAT THE POWER STEERING RACK AND PINION NEEDS REPLACEMENT FOR A FEE OF $1854, PLUS BRAKE PAD AND REPLACEMENT AND RESURFACING OF THE REAR ROTORS FOR $385. I FOUND NO EVIDENCE OF OIL LEAKAGE ON THE GARAGE FLOOR. *TR
Incident date: Jul 30, 2010
8.ABOUT 90 MINUTES AFTER PARKING THE CAR, DAVE WENT TO START LEXUS IS250 TO GO TO A RESTAURANT TO MEET FAMILY. THE CAR WOULD NOT START. SO HE TOOK A CAB. THE NEXT MORNING (SATURDAY JULY 31, 2010) HE JUMP STARTED THE LEXUS IS250 AND DROVE IT TO , A TOYOTA DEALERSHIP WHICH WAS THE NEAREST REPAIR FACILITY LISTED IN THE LEXUS IS250'S NAVIGATION SYSTEM AS A REPAIR FACILITY SYSTEM. THE DEALER ADVISED TH... Read more
Incident date: Jul 30, 2010
8.ABOUT 90 MINUTES AFTER PARKING THE CAR, DAVE WENT TO START LEXUS IS250 TO GO TO A RESTAURANT TO MEET FAMILY. THE CAR WOULD NOT START. SO HE TOOK A CAB. THE NEXT MORNING (SATURDAY JULY 31, 2010) HE JUMP STARTED THE LEXUS IS250 AND DROVE IT TO , A TOYOTA DEALERSHIP WHICH WAS THE NEAREST REPAIR FACILITY LISTED IN THE LEXUS IS250'S NAVIGATION SYSTEM AS A REPAIR FACILITY SYSTEM. THE DEALER ADVISED TH... Read more
Incident date: Nov 14, 2013
HEARD POP FROM ENGINE LOST POWER. WAS ABLE TO DRIVE OFF HIGHWAY AT 10 MILES PER HOUR OR LESS WITH ENGINE BANGING. MADE IT TO MY MECHANIC WHO SAID THAT THE ENGINE ROCKER ARM IN CYLINDER 3 BROKE.LEXUS WAS NO HELP, AS MY 5 YEAR ENGINE WARRANT EXPIRED. *TR
Incident date: Nov 5, 2013
TL* THE CONTACT OWNS A 2010 LEXUS IS350. THE CONTACT STATED THAT UPON STARTING THE IGNITION, AN ABNORMAL KNOCKING NOISE WAS HEARD FROM OUTSIDE THE VEHICLE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT TAKEN FOR DIAGNOSIS OR REPAIRS. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V395000 (ENGINE). THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL UNTIL... Read more
Incident date: Nov 18, 2013
TL* THE CONTACT OWNS A 2007 LEXUS GS350. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 13V395000 (ENGINE) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED BUT COULD NOT PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD... Read more
Incident date: Nov 14, 2012
DASHBOARD AND DOOR PANELS ARE BEGINNING TO MELT AND BECOME STICKY. MANUFACTURING DEFECT IN SOFT DASH MATERIAL IS SUSPECTED. MAY CAUSE INJURY TO DRIVER IF AIR BAGS WERE DEPLOYED IN AN ACCIDENT AND THE FAILING DASH MATERIAL WERE TO BECOME SHRAPNEL AS THE BAGS DEPLOY AT HIGH PRESSURE. *TR
Incident date: Nov 16, 2013
THE DASHBOARD ON THE LEXUS IS 250 IS MELTING AND DISINTEGRATING LEAVING A SHINY RESIDUE THAT REFLECTS ON THE WINDSHIELD WHILE DRIVING IN THE SUN. THIS SHINY RESIDUE CAUSED BY THE MELTING OF THE DASHBOARD IMPAIRS VISIBILITY THROUGH THE WINDSHIELD MAKING IT DANGEROUS WHILE DRIVING IN SUNLIGHT. I COULDN'T SEE DEBRIS THAT WAS ON THE ROAD WHILE DRIVING AND HIT THE DEBRIS ON THE ROAD, THIS CAUSED ME TO ... Read more
Incident date: Nov 16, 2013
THE DASHBOARD ON THE LEXUS IS 250 IS MELTING AND DISINTEGRATING LEAVING A SHINY RESIDUE THAT REFLECTS ON THE WINDSHIELD WHILE DRIVING IN THE SUN. THIS SHINY RESIDUE CAUSED BY THE MELTING OF THE DASHBOARD IMPAIRS VISIBILITY THROUGH THE WINDSHIELD MAKING IT DANGEROUS WHILE DRIVING IN SUNLIGHT. I COULDN'T SEE DEBRIS THAT WAS ON THE ROAD WHILE DRIVING AND HIT THE DEBRIS ON THE ROAD, THIS CAUSED ME TO ... Read more
Incident date: Nov 15, 2013
FRONT TIRES ON MY VEHICLE ARE DELAMINATING IN THE TREAD AREA ROUGHLY 1-2 INCHES FROM THE SIDEWALL (BOTH INNER AND OUTER EDGE OF TIRE). TREADWEAR OTHERWISE IS FINE (APPROXIMATELY 29,000 MILES USAGE). *TR
Incident date: Nov 9, 2013
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V396000 (HYBRID PROPULSION SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 20, 2012
EVER SINCE CAR WAS PURCHASED @ONE YEAR AGO, THERE ARE OCCASIONAL 1-3 SECOND HESITATIONS UPON ACCELERATION. THESE OCCUR FROM DEAD STOP OR AT LOW SPEEDS. TWO DEALERS HAVE EXAMINED THE COMPUTERS, FINDING NO EVIDENCE THAT THE PROBLEM EXISTS. THEY ALSO SAY NO OTHER LOCAL OWNER HAS COMPLAINED OF A SIMILAR PROBLEM AND THE MANUFACTURER REPORTEDLY HAS NO RECORD OF SUCH A COMPLAINANT NATIONWIDE. BUT A NUMB... Read more
Incident date: Sep 20, 2012
EVER SINCE CAR WAS PURCHASED @ONE YEAR AGO, THERE ARE OCCASIONAL 1-3 SECOND HESITATIONS UPON ACCELERATION. THESE OCCUR FROM DEAD STOP OR AT LOW SPEEDS. TWO DEALERS HAVE EXAMINED THE COMPUTERS, FINDING NO EVIDENCE THAT THE PROBLEM EXISTS. THEY ALSO SAY NO OTHER LOCAL OWNER HAS COMPLAINED OF A SIMILAR PROBLEM AND THE MANUFACTURER REPORTEDLY HAS NO RECORD OF SUCH A COMPLAINANT NATIONWIDE. BUT A NUMB... Read more
Incident date: Oct 24, 2013
I PURCHASED MY VEHICLE FROM CARMAX ABOUT 2.5 MONTHS AGO WITH AN EXTENDED WARRANTY. AFTER DRIVING MY VEHICLE DAILY BACK AND FORTH TO WORK, I NOTICED THE HESITATION WHILE COMING TO COMPLETE STOP OR A TRAFFIC LIGHT. THE RPM WOULD INCREASE WHILE THE TRANSMISSION WOULD HESITATE WHEN I PUSHED THE ACCELERATOR BETWEEN THE SPEEDS OF 10 - 35 MPH. AT FIRST SIGN, IT APPEARED THE TRANSMISSION WAS DEFECTED, ... Read more
Incident date: Nov 13, 2013
GOODYEAR ASSURANCE TIRE: INNER SIDEWALL BLOWOUT WHILE PARKED. NO EXTERNAL CAUSE. TIRE IS 80,000 MILE TIRE WARRANTY, WITH 40,000 MILES USED AND HAS 6/32 TREAD DEPTH REMAINING. MAY BE A STRUCTURAL ENGINEERING DEFECT. *TR
Incident date: Nov 13, 2013
GOODYEAR ASSURANCE TIRE: INNER SIDEWALL BLOWOUT WHILE PARKED. NO EXTERNAL CAUSE. TIRE IS 80,000 MILE TIRE WARRANTY, WITH 40,000 MILES USED AND HAS 6/32 TREAD DEPTH REMAINING. MAY BE A STRUCTURAL ENGINEERING DEFECT. *TR
Incident date: Oct 13, 2013
TL* THE CONTACT OWNS A 2006 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD EXHIBITED SEVERAL SEVERE CRACKS, WHICH WERE NEARING THE IGNITION AREA. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Incident date: Oct 4, 2013
THERE WAS A CONDENSATION THAT FORMED INSIDE THE DRIVER-SIDE HEADLIGHT. IT CAUSED THE HEADLIGHT TO SHORT-CIRCUIT AND BLOW OUT. ONE SIMPLY NEEDS TO GOOGLE 'LEXUS RX HEADLIGHT' AND THEY WILL FIND THIS TO BE A COMMON OCCURRENCE AMONG 2004-2009 MODELS OF LEXUS RX. UNFORTUNATELY, IT APPEARS LEXUS/TOYOTA WILL NOT ISSUE A RECALL FOR A WHAT IS CLEARLY A MANUFACTURER DEFECT, AND DEMANDING US TO REPAIR TH... Read more
Incident date: Jun 24, 2013
I HAD REPORTED ROUGH RIDE TO SALES SPECIALIST AND SERVICE DEPT. IT WAS ATTRIBUTED TO NEW SUSPENSION SPECIFICATIONS AND POSSIBLE TIRE PRESSURE. TIRE PRESSURE WAS LOWERED HOWEVER ROUGH RIDE PERSISTED. DURING THE 12 MONTH 10K FULL MAINTENANCE SERVICE OF RX350 BOTH REAR SHOCKS WERE FOUND LEAKING AND REPLACED (UNDER WARRANTY). SINCE I HAD BEEN MONITORING ROUGH RIDE ISSUES OF OTHER RX350'S ON LEXU... Read more
Incident date: Nov 2, 2013
(4) 235/55R-18 HANKOOK VENTUS AS RH07 XL TIRES THAT WERE INSTALLED ON A 2005 LEXUS RX330 SUV WITH LESS THAN 10,000 MILES ON THEM HAVE CAUSED NOTICEABLE NOISE AND VIBRATION ABOVE 45MPH. THE VEHICLE'S ALIGNMENT WAS CHECKED AND WITHIN VEHICLE SPEC AND THE TIRES/WHEELS HAVE BEEN RE-BALANCED. *TR
Incident date: Aug 1, 2013
I WAS RECENTLY GIFTED MY MOTHER'S 2004 LEXUS RX330 AND HAVE BEEN NOTICING FOR SOME TIME NOW AN EXTENSIVELY CRACKED DASHBOARD THAT HAD BEEN GETTING PROGRESSIVELY WORSE FOR THE PAST SEVERAL YEARS. IN ADDITION, THERE ARE SEVERAL STICKY SPOTS ON THE DASH WHICH APPEARS TO BE MELTING MATERIAL. I HAVE SEEN THIS COMPLAINT ONLINE REPEATEDLY FROM OTHER RX330 OWNERS AND WAS WONDERING IF THERE IS A CLASS ACT... Read more
Incident date: Nov 8, 2009
TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THAT THERE WAS CONDENSATION ON THE DRIVER'S SIDE HEADLIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE HEADLIGHT WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. ..UPDATED 12-26-13 *BF
Incident date: Nov 1, 2009
RUBBER HANDLE PART TO OPEN THE HATCH BACK, BECAME GOOEY LIKE TAR, AND MADE A BIG MESS. DIFFICULT TO CLEAN OFF OF THINGS AND HANDS. PROGRESSIVELY WORSENED. TEMPORARY REPETITIVE SOLUTIONS WAS TO CUT TO FIT BLACK DUCT TAPE AND TOTALLY COVER THE MESS, BUT COULD STILL PRESS THE MECHANISM IF NECESSARY. MOSTLY USE REMOTE NOW OR THE BUTTON IN THE DRIVER'S SEAT. LAST DUCT TAPE APPLICATION IS WEARING O... Read more
Incident date: Sep 17, 2013
AFTER PURCHASING CAR, I NOTICED DOOR PANELS SEEMED TO BE MELTING & REAL SMOOSHY WHEN YOU TOUCH IT. I TOLD DEALERSHIP & THEY JUST WANTED TO PATCH IT SO I GOT A SECOND OPINION FROM UPHOLSTERY SHOP & THEY SAID ITS REALLY NOTHING THEY CAN DO BUT PATCH IT BECAUSE ITS MOLDED!! I WOULD LIKE TO KNOW WHAT CAN BE DONE TO GET A RECALL INITIATED SO THIS CAN BE FIXED BEFORE IT GETS WORSE. *TR