Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jul 13, 2013
LEXUS ES350 STALL OR HESITATION PROBLEM ON 2013 MODEL. MY CAR FREQUENTLY BUT INTERMITTENTLY HESITATES WHEN ACCELERATING FROM A STOP OR ROLLING STOP POSITION. I'VE HAD IT ABOUT 8 MONTHS AND IT HAS PROBABLY STALLED AT LEAST 100 TIMES. TULSA'S LEXUS DEALERSHIP SAYS THERE'S NOTHING WRONG WITH IT AND THAT LEXUS DESIGNED THE CAR THAT WAY FOR FUEL EFFICIENCY (YES, THAT IS WHAT THEY'VE TOLD ME, AND WIT... Read more
Incident date: Jun 20, 2013
WHILE DRIVING IN HEAVY TRAFFIC AND TRAVELING AT A LOW SPEED, THE CAR LURCHED FORWARD AND HIT THE CAR THAT WAS 6 FEET IN FRONT OF ME. THE SOUND OF THE ENGINE WAS THAT OF A SPONTANEOUS ACCELERATION JUST LIKE THE INCIDENT WE HAD ON APRIL 30, 2013. THERE WAS LITTLE OR NO DAMAGE TO THE CAR IN FRONT OF ME BUT THE LEXUS SUSTAINED OVER $10,000. WORTH OF DAMAGE AND HAS SUBSEQUENTLY BEEN CONSIDERED A TOTAL ... Read more
Crash
Incident date: Jun 20, 2013
WHILE DRIVING IN HEAVY TRAFFIC AND TRAVELING AT A LOW SPEED, THE CAR LURCHED FORWARD AND HIT THE CAR THAT WAS 6 FEET IN FRONT OF ME. THE SOUND OF THE ENGINE WAS THAT OF A SPONTANEOUS ACCELERATION JUST LIKE THE INCIDENT WE HAD ON APRIL 30, 2013. THERE WAS LITTLE OR NO DAMAGE TO THE CAR IN FRONT OF ME BUT THE LEXUS SUSTAINED OVER $10,000. WORTH OF DAMAGE AND HAS SUBSEQUENTLY BEEN CONSIDERED A TOTAL ... Read more
Crash
Incident date: Jun 20, 2013
WHILE DRIVING IN HEAVY TRAFFIC AND TRAVELING AT A LOW SPEED, THE CAR LURCHED FORWARD AND HIT THE CAR THAT WAS 6 FEET IN FRONT OF ME. THE SOUND OF THE ENGINE WAS THAT OF A SPONTANEOUS ACCELERATION JUST LIKE THE INCIDENT WE HAD ON APRIL 30, 2013. THERE WAS LITTLE OR NO DAMAGE TO THE CAR IN FRONT OF ME BUT THE LEXUS SUSTAINED OVER $10,000. WORTH OF DAMAGE AND HAS SUBSEQUENTLY BEEN CONSIDERED A TOTAL ... Read more
Crash
Incident date: Oct 12, 2010
HEADLIGHT GOES OUT...REPLACE BULB....GOES PUT AGAIN....WILL FLICKER ON WHEN I TURN THE LIGHTS ON AND OFF BUT DRIVER SIDE LOW BEAM WON'T STAY ON...NOW BOTH LOW BEAMS WILL SOMETIMES BE OUT AND WENT PUT WHILE DRIVING AT NIGHT....HAD TO PULL OVER AND TURN SWITCH ON AND OFF SEVERAL TIMES TO GET THE LIGHTS TO COME ON....KEPT DOING THAT...WILL COME ON WITHOUT ISSUES IF ON HIGH BEAM. *TR
Incident date: Jun 3, 2013
WE RECEIVED AN INTERIM NOTICE REGARDING THE POSSIBILITY OF A MALFUNCTION IN THE PASSENGER AIR BAG AND THAT TOYOTA IS WORKING ON A REMEDY. SINCE THIS SITUATION COULD OCCUR BEFORE THE REMEDY IS DEVELOPED AND IMPLEMENTED I REQUEST THAT NHTSA REQUIRE TOYOTA PROVIDE INTERIM RELIEF IN THE FORM OF DEACTIVATING THE PASSENGER SIDE AIRBAG UNTIL SUCH TIME THAT A PERMANENT FIX IS IMPLEMENTED. [XXX] INF... Read more
Incident date: Jul 5, 2013
TL* THE CONTACT OWNS A 2013 LEXUS ES 300H. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE HEADLIGHTS APPEARED DIM AND MADE DRIVING AT NIGHT DIFFICULT FOR THE CONTACT. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS ADVISED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT IT DID NOT RESOLVE THE FAILURE. THE APPRO... Read more
Incident date: Jul 1, 2013
2003 LEXUS SC430. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION. *SMD THE CONSUMER STATED AS SHE PROCEEDED TO PULL OUT OF A PARKING SPACE, SHE THEN PLACE THE VEHICLE IN DRIVE, IT THEN ACCELERATED AT A HIGH SPEED. FINALLY AFTER HITTING A POLE, IT JUMPED THE CURB AND ENDED ON A BUSY STREET. THE DEALERSHIP SENT SOMEONE OUT TO EXPECT THE VEHICLE. THE CONSUMER WAS PROVIDED A DISC THAT SH... Read more
Crash
1 injured
Incident date: Jun 1, 2013
I BOUGHT THE 2013 LEXUS GX460 ON 5-31-13. AFTER DRIVING IT FOR A DAY, IT SEEMED AS IF I HAD A FLAT TIRE ON THE FRONT PASSENGER SIDE BECAUSE THE HOOD SEEMED LOWER ON THE PASSENGER SIDE AS I WAS DRIVING. I PULLED OVER TO CHECK AND EVERYTHING SEEMED FINE. LATER AS MY VEHICLE WAS PARKED IN MY GARAGE I NOTICED STANDING FROM BEHIND THAT THE PASSENGER SIDE WAS INDEED LOWER THAN THE DRIVER SIDE. MY HUS... Read more
Incident date: Jun 1, 2013
I BOUGHT THE 2013 LEXUS GX460 ON 5-31-13. AFTER DRIVING IT FOR A DAY, IT SEEMED AS IF I HAD A FLAT TIRE ON THE FRONT PASSENGER SIDE BECAUSE THE HOOD SEEMED LOWER ON THE PASSENGER SIDE AS I WAS DRIVING. I PULLED OVER TO CHECK AND EVERYTHING SEEMED FINE. LATER AS MY VEHICLE WAS PARKED IN MY GARAGE I NOTICED STANDING FROM BEHIND THAT THE PASSENGER SIDE WAS INDEED LOWER THAN THE DRIVER SIDE. MY HUS... Read more
Incident date: Jul 5, 2013
TURNING INTO A PARKING SPOT AT A VERY SLOW RATE OF SPEED DUE TO THE CONGESTED NATURE OF THE SHOPPING CENTER. PULLED IN WITH FOOT ON THE BRAKE AND STARTED TO PUT VEHICLE INTO PARK WHEN THE ENGINE REVVED AND THE CAR ACCELERATED VERY QUICKLY OVER THE CURB AND INTO THE WALL OF THE SHOPPING CENTER. I FELT NO CONTROL OVER THE VEHICLE. ONLY ISSUE WITH CAR SINCE PURCHASE WERE THE BRAKES HAD TO BE RESUR... Read more
Fire
Incident date: Jul 5, 2013
TURNING INTO A PARKING SPOT AT A VERY SLOW RATE OF SPEED DUE TO THE CONGESTED NATURE OF THE SHOPPING CENTER. PULLED IN WITH FOOT ON THE BRAKE AND STARTED TO PUT VEHICLE INTO PARK WHEN THE ENGINE REVVED AND THE CAR ACCELERATED VERY QUICKLY OVER THE CURB AND INTO THE WALL OF THE SHOPPING CENTER. I FELT NO CONTROL OVER THE VEHICLE. ONLY ISSUE WITH CAR SINCE PURCHASE WERE THE BRAKES HAD TO BE RESUR... Read more
Fire
Incident date: May 1, 2013
A MOMENT OF TERROR IN MY LEXUS 2008 RX400H ON MAY 01 I WAS DRIVING HOME FROM WORK. ON BUSY ROUTE 111 IN NH. IN HEAVY TRAFFIC I LOST ALL POWER. ALL THE LIGHTS ON THE INSTRUMENT PANEL WENT ON. IT WAS ALMOST A MULTICAR PILEUP. WITH SCREECHING TIRES AND CARS MAKING PANIC STOPS IT WAS A WONDER THAT NOBODY WAS HURT. *TR
Incident date: May 1, 2013
A MOMENT OF TERROR IN MY LEXUS 2008 RX400H ON MAY 01 I WAS DRIVING HOME FROM WORK. ON BUSY ROUTE 111 IN NH. IN HEAVY TRAFFIC I LOST ALL POWER. ALL THE LIGHTS ON THE INSTRUMENT PANEL WENT ON. IT WAS ALMOST A MULTICAR PILEUP. WITH SCREECHING TIRES AND CARS MAKING PANIC STOPS IT WAS A WONDER THAT NOBODY WAS HURT. *TR
Incident date: May 1, 2013
A MOMENT OF TERROR IN MY LEXUS 2008 RX400H ON MAY 01 I WAS DRIVING HOME FROM WORK. ON BUSY ROUTE 111 IN NH. IN HEAVY TRAFFIC I LOST ALL POWER. ALL THE LIGHTS ON THE INSTRUMENT PANEL WENT ON. IT WAS ALMOST A MULTICAR PILEUP. WITH SCREECHING TIRES AND CARS MAKING PANIC STOPS IT WAS A WONDER THAT NOBODY WAS HURT. *TR
Incident date: Jul 1, 2013
THE HEADLIGHT ASSEMBLY COLLECTS MOISTURE ON THE INSIDE AND FAILS. IT IS A KNOWN PROBLEM TO LEXUS/TOYOTA AND THERE HAVE BEEN NUMEROUS COMPLAINTS TO DEALERS ON THE RX330, RX350 AND RX400H MODELS. THE SAME ASSEMBLY IS USED FROM 2003-2009 FOR THE RX MODELS AND LEXUS ISSUED A TECHNICAL SERVICE BULLETIN IN JANUARY 2010 ( L-SB-0008-10) TO DEALERS TO REPLACE THE ASSEMBLY IF OWNERS COMPLAINED ABOUT IT WHIL... Read more
Incident date: Jul 5, 2013
LEAKING POWER STEERING RACK ASSEMBLY. SEEMS TO BE A VERY COMMON PROBLEM WITH THESE RX330'S... *TR
Incident date: Apr 30, 2013
THE CHECK ENGINE LIGHT AND P0AA6 WARNING ILLUMINATED AND VEHICLE WENT COMPLETELY DEAD, COULD NOT START UP. THERE WERE CRACKED BODY SEAMS ABOVE THE REAR DOOR STRUT MOUNTS ALLOWING WATER INTRUSION TO FLOOD THE ENTIRE BOTTOM WELL UNDER THE FLOOR BOARDS WHICH SHORTED OUT THE ENTIRE HYBRID BATTERY SYSTEM. THERE WERE NO VISIBLE SIGNS OF WATER INTRUSION INSIDE THE CABIN OF THE VEHICLE, NOTHING WAS WET.... Read more
Incident date: Apr 30, 2013
THE CHECK ENGINE LIGHT AND P0AA6 WARNING ILLUMINATED AND VEHICLE WENT COMPLETELY DEAD, COULD NOT START UP. THERE WERE CRACKED BODY SEAMS ABOVE THE REAR DOOR STRUT MOUNTS ALLOWING WATER INTRUSION TO FLOOD THE ENTIRE BOTTOM WELL UNDER THE FLOOR BOARDS WHICH SHORTED OUT THE ENTIRE HYBRID BATTERY SYSTEM. THERE WERE NO VISIBLE SIGNS OF WATER INTRUSION INSIDE THE CABIN OF THE VEHICLE, NOTHING WAS WET.... Read more
Incident date: Apr 30, 2013
THE CHECK ENGINE LIGHT AND P0AA6 WARNING ILLUMINATED AND VEHICLE WENT COMPLETELY DEAD, COULD NOT START UP. THERE WERE CRACKED BODY SEAMS ABOVE THE REAR DOOR STRUT MOUNTS ALLOWING WATER INTRUSION TO FLOOD THE ENTIRE BOTTOM WELL UNDER THE FLOOR BOARDS WHICH SHORTED OUT THE ENTIRE HYBRID BATTERY SYSTEM. THERE WERE NO VISIBLE SIGNS OF WATER INTRUSION INSIDE THE CABIN OF THE VEHICLE, NOTHING WAS WET.... Read more
Incident date: Oct 1, 2012
THIS VEHICLE IS SOLD AS A 4 WHEEL DRIVE WITH OFF ROAD CAPABILITIES, BUT DOES NOT COME EQUIPPED WITH THE PROPER TIRES. LEXUS TRIED TO CUT COSTS BY PROVIDING TIRES MADE FOR CITY STREETS. WHEN I TRAVEL ON POORLY MAINTAINED SOFT-SAND[DIRT] ROADS THE VEHICLE IS DIFFICULT TO CONTROL BECAUSE THE TIRES DO NOT HAVE THE PROPER TREAD FOR THE INTENDED USE. I HAVE HAD SEVERAL ALMOST ACCIDENTS AND I KNOW IT IS... Read more
Incident date: Oct 1, 2012
THIS VEHICLE IS SOLD AS A 4 WHEEL DRIVE WITH OFF ROAD CAPABILITIES, BUT DOES NOT COME EQUIPPED WITH THE PROPER TIRES. LEXUS TRIED TO CUT COSTS BY PROVIDING TIRES MADE FOR CITY STREETS. WHEN I TRAVEL ON POORLY MAINTAINED SOFT-SAND[DIRT] ROADS THE VEHICLE IS DIFFICULT TO CONTROL BECAUSE THE TIRES DO NOT HAVE THE PROPER TREAD FOR THE INTENDED USE. I HAVE HAD SEVERAL ALMOST ACCIDENTS AND I KNOW IT IS... Read more
Incident date: Jan 3, 2013
WE PURCHASED OUR 2004 LEXUS RX330 IN JANUARY 2013 AS THE 2ND OWNER WITH 78K MILES. WE BEGAN TO NOTICE AT LOWER SPEEDS THE TRUCK WILL JERK FORWARD WITH NO WARNING WHEN BEGINNING TO ACCELERATE FROM A STOP, OR EVEN WHEN DRIVING AT HIGHER SPEEDS ON THE HIGHWAY WHEN MAKING LAND CHANGES OR SLOWING DOWN IN TRAFFIC. WE HAVE A 2001 LEXUS RX 300, AND IT NEVER HAS HAD THIS ISSUE. WE ARE VERY CONCERNED AND TH... Read more
Incident date: Jun 26, 2013
THE SRS AIR BAG LIGHT CAME ON INDICATING A PROBLEM WITH THE VEHICLE AIR BAGS. I FOUND THE TSB ( L-SB-0167-08) MYSELF ON THE INTERNET AND I TOOK VEHICLE INTO LOCAL DEALERSHIP THE NEXT DAY. THE DIAGNOSTIC PULLED CODE B1861- OPEN CIRCUIT IN THE KNEE AIRBAG ON DRIVER SIDE SQUIB CIRCUIT WHICH IS THE EXACT CODE FOR THE TSB. THE RECOMMENDATION IS TO REMOVE AND REPLACE THE INSTRUMENT PANEL HARNESS. AT A ... Read more
Incident date: Jul 1, 2013
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE WITH THE BRAKES BEING DEPRESSED, THE VEHICLE SURGED FORWARD, ACCELERATED, JUMPED A CURB AND CRASHED INTO A BUILDING. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THERE WERE NO REPAIRS. THE FAILURE AND CURRENT MILEAGE WAS 80,... Read more
Crash
Incident date: Jul 1, 2013
MY RX350 WAS IN FOR 60K MAINTENANCE SERVICE. I WAS INFORMED OF THE POWER STEERING OIL LEAKING. NO DROPPING OF OIL WAS NOTICED ON THE PARKING FLOOR AT MY HOME. TECHNICIAN INFORMED THAT THE OIL RESERVOIR WAS ALMOST EMPTY. I HAD A PLATINUM WARRANTY THAT JUST EXPIRED AND WAS ASKED TO REPLACE THE POWER STEERING RACK AT MY COST OF $1800. I WAS TOLD BY THE LEXUS TECHNICIAN THAT ABOUT 30% OF RX-350 2006 S... Read more
Incident date: Jun 25, 2013
WE HAD LACK OF POWER ENGINE AND STEERING PROBLEMS IN THE PAST WITH THIS VEHICLE. WE FILED A LEMON LAW AND SUPPOSEDLY THEY FIXED IT. NOW THE PCS, VSC, ANTI SKID, AIR BAGS, BRAKES, ANTI-LOCK BRAKES AND OTHER ALARMS CAME ON AGAIN. THIS TIME THE BEEPING SOUND IS NOT ON CONTINUOUSLY BUT THE ALARMS ARE ON ALL THE TIME. THE POWER ASSIST ON THE BREAKS AND THE ANTI-LOCK BRAKE STOPPED WORKING ALL OF A SU... Read more
Incident date: Jun 25, 2013
WE HAD LACK OF POWER ENGINE AND STEERING PROBLEMS IN THE PAST WITH THIS VEHICLE. WE FILED A LEMON LAW AND SUPPOSEDLY THEY FIXED IT. NOW THE PCS, VSC, ANTI SKID, AIR BAGS, BRAKES, ANTI-LOCK BRAKES AND OTHER ALARMS CAME ON AGAIN. THIS TIME THE BEEPING SOUND IS NOT ON CONTINUOUSLY BUT THE ALARMS ARE ON ALL THE TIME. THE POWER ASSIST ON THE BREAKS AND THE ANTI-LOCK BRAKE STOPPED WORKING ALL OF A SU... Read more
Incident date: Jun 25, 2013
WE HAD LACK OF POWER ENGINE AND STEERING PROBLEMS IN THE PAST WITH THIS VEHICLE. WE FILED A LEMON LAW AND SUPPOSEDLY THEY FIXED IT. NOW THE PCS, VSC, ANTI SKID, AIR BAGS, BRAKES, ANTI-LOCK BRAKES AND OTHER ALARMS CAME ON AGAIN. THIS TIME THE BEEPING SOUND IS NOT ON CONTINUOUSLY BUT THE ALARMS ARE ON ALL THE TIME. THE POWER ASSIST ON THE BREAKS AND THE ANTI-LOCK BRAKE STOPPED WORKING ALL OF A SU... Read more
Incident date: Jun 25, 2013
WE HAD LACK OF POWER ENGINE AND STEERING PROBLEMS IN THE PAST WITH THIS VEHICLE. WE FILED A LEMON LAW AND SUPPOSEDLY THEY FIXED IT. NOW THE PCS, VSC, ANTI SKID, AIR BAGS, BRAKES, ANTI-LOCK BRAKES AND OTHER ALARMS CAME ON AGAIN. THIS TIME THE BEEPING SOUND IS NOT ON CONTINUOUSLY BUT THE ALARMS ARE ON ALL THE TIME. THE POWER ASSIST ON THE BREAKS AND THE ANTI-LOCK BRAKE STOPPED WORKING ALL OF A SU... Read more
Incident date: Jun 13, 2013
TL* THE CONTACT OWNS A 2004 LEXUS IS-300 EQUIPPED WITH NEXEN N-5000 TIRES (N.A), LINE SIZE 215/45/17. THE CONTACT STATED THAT HE NOTICED LARGE CIRCULAR CRACKS ON THE SIDEWALL OF THREE OF THE FOUR TIRES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN VERIFIED THE FAILURE AND ADVISED THE CONTACT THAT THE PROBLEM WAS A MANUFACTURING DEFECT. THE MANUFACTURER WAS MADE AWARE OF THE FAI... Read more
Incident date: Jun 4, 2013
TL* THE CONTACT OWNS A 2002 LEXUS SC430. THE CONTACT STATED AFTER SHIFTING THE VEHICLE INTO DRIVE GEAR IT SUDDENLY ACCELERATED AND CRASHED INTO A NEIGHBORS DOOR, FENCE, HOUSE AND AIR CONDITION. DURING THE CRASH BOTH THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED. THE CONTACT AND PASSENGER WERE TAKEN TO THE HOSPITAL. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPL... Read more
Crash
2 injured
Incident date: Jun 14, 2013
I DID NOT HAVE A CAR ACCIDENT, OR EXPERIENCE ANY INJURIES OR CAR DAMAGE, BUT THIS CAR, LIKE NUMEROUS OTHER CARS OF THE SAME MAKE, MODEL, AND YEAR HAS SOME SERIOUS TRANSMISSION/COMPUTER SOFTWARE ISSUES AT TIMES. IT HESITATES AND LURCHES OFTEN, ESPECIALLY IN D4. I DROVE ON THE HIGHWAY YESTERDAY IN D4, AND THE CAR ACTED UP IN THE WORST WAY EVER. I LATER TRIED DRIVING IN D, AND THE CAR DID BETTER ... Read more
Incident date: May 21, 2013
I WAS DRIVING ON US 93S ON GOLDEN VALLEY, ARIZONA IN MY LEXUS 350 WHEN I NOTICED THE TIRE PRESSURE WARNING LIGHT CAME ON. SOON AFTER THE VEHICLE STARTED GETTING WOBBLY SO I SLOWED DOWN AND PUT MY BLINKING LIGHT. A MINUTE LATER, THE CAR SHOOK AS IF WE WERE RIDING A RECTANGULAR TIRE AND HEARD A LOUD BANG WHEN THE LEFT DRIVER SIDE REAR TIRE BLEW OUT. WE WERE AT A HIGH SPEED WITH CARS AND TRUCKS WHEE... Read more
Incident date: Jun 12, 2013
TL* THE CONTACT OWNS A 2002 LEXUS SC430. THE CONTACT STATED HE RECEIVED A LEXUS VOLUNTARY RECALL LETTER FOR THE AIR BAG INFLATER AND THE REPAIR HAD EXCEEDED A REASONABLE TIME TO BE REPAIRED. THE CONTACT FEELS THAT THE AIR BAG FAILURE COULD CAUSE THE PASSENGER INJURY AT ANY MOMENT. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 137,... Read more
Incident date: Jun 3, 2013
TL* THE CONTACT OWNS A 1998 LEXUS ES300. THE CONTACT STATED THAT THE ENGINE FAILED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED. THE FAILURE WAS LOCATED AT THE ENGINE EVAP CANISTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 115,000.
Incident date: Jun 1, 2013
MY WIFE PARKED THE CAT IN GARAGE AROUND 8 PM 5/31/13.SHE CAME INSIDE THE HOUSE AND TOLD THERE IS SMELL OF TAR. I WENT AND SMELLED BUT DID NOT SEE ANYTHING. I THOUGHT SHE MUST HAVE DRIVEN OVER ASPHALT. ON 6/1/13 I CAME BACK FROM WORKOUT AND DECIDED TO PUT THE CAR IN DRIVEWAY FOUND POOL OF FLUID ON FLOOR BELOW THE FRONT PASSENGER SIDE. MOVED THE CAR AND CHECK WHAT IT IS, SMELL LIKE ENGINE OIL. I T... Read more
Incident date: Jun 1, 2013
MY WIFE PARKED THE CAT IN GARAGE AROUND 8 PM 5/31/13.SHE CAME INSIDE THE HOUSE AND TOLD THERE IS SMELL OF TAR. I WENT AND SMELLED BUT DID NOT SEE ANYTHING. I THOUGHT SHE MUST HAVE DRIVEN OVER ASPHALT. ON 6/1/13 I CAME BACK FROM WORKOUT AND DECIDED TO PUT THE CAR IN DRIVEWAY FOUND POOL OF FLUID ON FLOOR BELOW THE FRONT PASSENGER SIDE. MOVED THE CAR AND CHECK WHAT IT IS, SMELL LIKE ENGINE OIL. I T... Read more
LEXUS
IS 250
(2008) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Jun 8, 2013
Incident date: Jun 3, 2013
MY NAVIGATION TOUCH SCREEN STOPPED WORKING ON MY IS250 WITH NORMAL CONSUMER OPERATION. I STARTED NOTICING HUNDREDS OF OTHER LEXUS VEHICLE OWNERS COMPLAINING ABOUT THE SAME ISSUE. THEY DID NOTHING TO CAUSE THIS ISSUE AND MAINTAIN THEIR CARS WELL. IN FACT, ALL THE SERVICE DONE ON MY CAR INCLUDING A RECENT UPDATE TO THE NAVIGATION SYSTEM DRIVING DIRECTIONS HAS BEEN DONE BY THE SAN DIEGO LEXUS DEALE... Read more
Incident date: Mar 1, 2013
DRIVING VEHICLE DOWN FREEWAY STARTED SMELLING GASOLINE ODOR. DROVE STRAIGHT TO NEAREST TOYOTA DEALER. TO MAKE A LONG STORY SHORT, THE SEAMS OF THE FUEL TANK HAD SPLIT OPEN. SINCE THE FUEL TANK IS LOCATED IN THE TRUNK THE FUEL DRAINED INTO THE CABIN OF THE VEHICLE AND ALSO WAS SPILLING OUT ON THE DRIVE OF THE DEALERSHIP WHEN I ARRIVED. TEJAS TOYOTA IN HUMBLE, TX. THE DEALER PERSONNEL IMMEDIATELY TO... Read more
Incident date: Jun 5, 2013
DURING OIL CHANGE, MECHANIC NOTICES POWER STEERING FLUID LEAKING. WORRIED THAT THIS IS SAFETY PROBLEM AND COULD LOSE STEERING IF SEALS BREAK. HAD RACK AND PINION REPLACED. COST OVER $1000. FEEL THAT TOYOTA SHOULD BE RESPONSIBLE FOR THIS COST. *TR
Incident date: Jun 4, 2013
TL* THE CONTACT OWNS A 2007 LEXUS GX470. THE CONTACT STATED THAT THE HATCH BACK DOOR WAS DESIGNED TO ONLY OPEN FROM THE EXTERIOR AND DID NOT ALLOW MANUAL OPERATION FROM THE INTERIOR. THE CONTACT MENTIONED THAT SHE CONSIDERED THIS TO BE A SAFETY HAZARD. THE VEHICLE WAS NOT TAKEN TO DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE... Read more
Incident date: Aug 13, 2011
AFTER PURCHASING USED VEHICLE NOTICED SMALL CRACKS IN DASH APPEAR ABOVE THE GLOVE COMPARTMENT. WAS BROUGHT INTO DEALERSHIP FOR INSPECTION AND TOLD COULD NOT BE REPAIRED. OVER THE LAST TWO YEARS THE CRACKS HAVE BECOME MUCH WORSE AND THERE ARE NOW TWO HOLES IN DASH WHERE YOU SEE FOAM. BROUGHT BACK TO LEXUS DEALERSHIP FOR INSPECTION. THE REGIONAL CUSTOMER SERVICE AGENT WOULD ONLY GIVE 20% COMPENSATIO... Read more
Incident date: Aug 31, 2012
I WAS DRIVING ON THE STREETS AND THE SUNROOF JUST SHATTERED. NO IMPACT OR ANYTHING. I DO NOT KNOW WHY IT SHATTERED BUT I BELIEVE THAT ITS A DEFECT. REPORTED IT LEXUS AND THEY REFUSED TO FIX IT UNDER MY EXTENDED WARRANTY. *TR
Incident date: May 3, 2013
I HAVE AN 07 IS250. THE STEERING MAKES A SCRAPING NOISE, VERY LOUD WHILE IN PARK AND TURNING WHEEL IN EITHER DIRECTION. SOUNDS SIMILAR TO MY WIFE'S SONOGRAM SESSION AT DOCTORS OFFICE. STEERING IS A LITTLE STIFFER AND SLIGHTLY LOCKS IN PLACE WHILE DRIVING. I TOOK TO A LEXUS DEALERSHIP AND WAS TOLD THAT IT NEEDED A NEW ELECTRONIC STEERING COLUMN ASSEMBLY. $2500! REALLY? IS THIS CONNECTED TO THE STE... Read more
Incident date: May 17, 2013
FRONT END COLLISION IN 2004 LEXUS RX 330 WITH 206,000 MILES GOING APPROXIMATELY 55 MPH. CAR IS TOTALED PER INSURANCE ADJUSTER. DRIVER AND THREE CHILDREN IN CAR. NO SERIOUS INJURIES. NO AIRBAGS DEPLOYED. HAVE CONTACTED LEXUS AND AM AWAITING ANSWER. CAR HAS BEEN TO DEALERSHIP SEVERAL TIMES SINCE PURCHASED AND NOTHING MENTIONED ABOUT AIRBAG ISSUE. *TR
Crash
Incident date: May 17, 2013
FRONT END COLLISION IN 2004 LEXUS RX 330 WITH 206,000 MILES GOING APPROXIMATELY 55 MPH. CAR IS TOTALED PER INSURANCE ADJUSTER. DRIVER AND THREE CHILDREN IN CAR. NO SERIOUS INJURIES. NO AIRBAGS DEPLOYED. HAVE CONTACTED LEXUS AND AM AWAITING ANSWER. CAR HAS BEEN TO DEALERSHIP SEVERAL TIMES SINCE PURCHASED AND NOTHING MENTIONED ABOUT AIRBAG ISSUE. *TR
Crash
Incident date: May 17, 2013
FRONT END COLLISION IN 2004 LEXUS RX 330 WITH 206,000 MILES GOING APPROXIMATELY 55 MPH. CAR IS TOTALED PER INSURANCE ADJUSTER. DRIVER AND THREE CHILDREN IN CAR. NO SERIOUS INJURIES. NO AIRBAGS DEPLOYED. HAVE CONTACTED LEXUS AND AM AWAITING ANSWER. CAR HAS BEEN TO DEALERSHIP SEVERAL TIMES SINCE PURCHASED AND NOTHING MENTIONED ABOUT AIRBAG ISSUE. *TR
Crash
Incident date: May 23, 2013
PURCHASED CAR FROM GUY AND FOUND OUT TWO DAYS LATER PAPER WORK IN THE GLOVE BOX THAT CONTAINED A CARFAX SHOWING AN ODOMETER ROLLBACK. 2009 IT HAD 155,000 AND IN 2012 IT HAS 110,000. DUE TO MILEAGE DISCREPANCY WE TRIED TO SELL ON LOCAL SITE BUT WHEN EXPLAINED THE MILEAGE SITUATION NEVER HEARD BACK FROM POTENTIAL BUYER. ENDED UP TRADING IT IN AND TAKING A LOSS- WE PAID 4500.00 AND BECAUSE THE MILE... Read more
Incident date: Dec 1, 2010
TL* THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT THE VEHICLE LUNGED AND THEN ACCELERATED INDEPENDENTLY. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. ON ONE OCCASION, THE FAILURE OCCURRED IMMEDIATELY AFTER START-UP AND THE VEHICLE ACCELERATED INTO A NEIGHBOR'S DRIVEWAY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. A DIAGNOSTIC WAS PERFORMED, BUT THE DEALER WAS U... Read more