Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 3, 2013
IN JUNE OF 2013 I BEGAN TO NOTICE THAT BOTH MY DASH AND MY FRONT DOOR PANELS WERE STICKY AND WERE BEGINNING TO MELT. UPON BRINGING MY CAR INTO THE LEXUS DEALERSHIP MY SERVICE ADVISER TOOK PHOTOS OF THE AFFECTED AREAS AND SUBMITTED THEM TO CORPORATE FOR GOODWILL WARRANTY. THE END RESULT IS THAT I WOULD HAVE TO PAY FOR THE SERVICE TO HAVE BOTH MY DOOR PANELS AND DASH TO BE REPLACED. TO ME, THIS S... Read more
Incident date: Sep 1, 2013
ON SEPTEMBER THE 1ST WE HAD JUST HAD EXTREME THUNDER AND LIGHTNING, TORRENTIAL DOWNPOURS. I HAD JUST DROPPED MY GIRLFRIEND OFF AT WORK AND AT THIS TIME IT WAS ONLY RAINING MODERATELY, AND THE TIME WAS 1:20 PM, AND THEN I STARTED THE 15 MINUTE TRIP BACK HOME. I WAS 1/3 OF THE WAY BACK HOME AND NOTICED AS I WAS DRIVING, A PEDESTRIAN WANTING TO CROSS THE STREET SO AT THIS TIME I STOPPED AND THE VEHIC... Read more
Incident date: Sep 1, 2013
ON SEPTEMBER THE 1ST WE HAD JUST HAD EXTREME THUNDER AND LIGHTNING, TORRENTIAL DOWNPOURS. I HAD JUST DROPPED MY GIRLFRIEND OFF AT WORK AND AT THIS TIME IT WAS ONLY RAINING MODERATELY, AND THE TIME WAS 1:20 PM, AND THEN I STARTED THE 15 MINUTE TRIP BACK HOME. I WAS 1/3 OF THE WAY BACK HOME AND NOTICED AS I WAS DRIVING, A PEDESTRIAN WANTING TO CROSS THE STREET SO AT THIS TIME I STOPPED AND THE VEHIC... Read more
Incident date: Sep 3, 2013
DEALERSHIP SAID THERE IS A LEAK . THE STEERING COULD FAIL. NEED TO REPLACE RACK AND PINION SYSTEM. *JB
Incident date: Aug 23, 2013
TRANSMISSION STARTED TO SLIP ON MY LEXUS RX 2007 AWD WHILE ACCELERATING FROM 20 MPH. ENGINE REVS BUT THE CAR CANNOT SPEED UP. TRAFFIC BACKED UP BEHIND ME. FORTUNATELY, THE INCIDENT HAPPENED CLOSE TO OUR HOUSE. I COULD SLOWLY REACH HOME. I HAD IT TOWED TO THE DEALERSHIP WHERE IT WAS DETERMINED THAT THE TRANSMISSION NEED TO BE REPLACED. I ALWAYS GO TO THE SAME DEALERSHIP FOR REGULAR MAINTENANCE. I ... Read more
Incident date: Jul 23, 2012
DEFECTS IN HEADLAMP ASSEMBLY CAUSED WATER FROM RAIN TO ACCUMULATE INSIDE THE LAMP, OVERTIME, THE WATER CAUSED THE HI-VOLTAGE UNIT TO SHORT OUT AND THE HEADLAMP IS IN-OPERATIVE (THIS IS FOR THE LOW BEAM HID LIGHTS). REPLACEMENT COST IS $1,800 PER LAMP ASSEMBLY (DEALERS QUOTE). THIS IS A SAFETY ISSUE SINCE THE LOW BEAM IS NOT AVAILABLE FOR DRIVING AT NIGHT. *JB
Incident date: Sep 1, 2013
I STOPPED AT A TRAFFIC LIGHT AND ALL OF A SUDDEN MY CAR STARTED TO ACCELERATE, I PRESSED THE BRAKE REAL HARD BUT THE CAR LUNGED FORWARD AHEAD. QUICKLY, I PUT IT INTO NEUTRAL. IT CONTINUED TO ACCELERATE TO OVER 7500 AND THEN WENT BACK DOWN. LUCKILY NO ONE WAS IN FRONT OF ME AND THE PERSON AT THE INTERSECTION SAW WHAT WAS HAPPENING AND HE SWERVED AWAY. I WAS ABLE TO DRIVE IT HOME. IN MY 45 YEARS OF ... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Aug 28, 2013
Incident date: Jul 5, 2013
TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V373000 (SUSPENSION). THE CONTACT ATTEMPTED TO MAKE AN APPOINTMENT WITH A LOCAL DEALER AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY ISSUES. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Incident date: Aug 21, 2013
TL* THE CONTACT OWNS A 2006 LEXUS ES330. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT APPLIED THE BRAKES BUT THE VEHICLE CONTINUED TO ACCELERATE. AFTER SEVERAL MINUTES OF APPLYING AN IMMENSE AMOUNT OF PRESSURE TO THE BRAKES, THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT NO CAUSE FOR FAILURE WAS FOUND. THE MANUFAC... Read more
Incident date: Jul 1, 2013
I NOTICED MY BACK DOOR OPENER SWITCH WAS STARTING TO MELT. AT FIRST WE THOUGHT ITS FROM THE HEAT OF THE SUMMER BUT THEN AFTER CAREFUL CONSIDERATION WE THOUGHT THAT WE'VE HAD THE CAR FOR 4 PREVIOUS SUMMERS WITH NO ISSUES WITH SAID BUTTON. WE THOUGHT THAT THERE MUST BE SOME ELECTRICAL COMPONENT INSIDE THE AUTOMATIC BUTTON THAT MUST BE GETTING TOO HOT THAT'S CAUSING THE HARD PLASTIC TO MELT. *TR
Incident date: Jul 1, 2013
I NOTICED MY BACK DOOR OPENER SWITCH WAS STARTING TO MELT. AT FIRST WE THOUGHT ITS FROM THE HEAT OF THE SUMMER BUT THEN AFTER CAREFUL CONSIDERATION WE THOUGHT THAT WE'VE HAD THE CAR FOR 4 PREVIOUS SUMMERS WITH NO ISSUES WITH SAID BUTTON. WE THOUGHT THAT THERE MUST BE SOME ELECTRICAL COMPONENT INSIDE THE AUTOMATIC BUTTON THAT MUST BE GETTING TOO HOT THAT'S CAUSING THE HARD PLASTIC TO MELT. *TR
Incident date: Jul 1, 2013
I NOTICED MY BACK DOOR OPENER SWITCH WAS STARTING TO MELT. AT FIRST WE THOUGHT ITS FROM THE HEAT OF THE SUMMER BUT THEN AFTER CAREFUL CONSIDERATION WE THOUGHT THAT WE'VE HAD THE CAR FOR 4 PREVIOUS SUMMERS WITH NO ISSUES WITH SAID BUTTON. WE THOUGHT THAT THERE MUST BE SOME ELECTRICAL COMPONENT INSIDE THE AUTOMATIC BUTTON THAT MUST BE GETTING TOO HOT THAT'S CAUSING THE HARD PLASTIC TO MELT. *TR
Incident date: Aug 18, 2013
BOTH LEFT AND RIGHT REAR SEAT BELT BUCKLES HAVE FAILED. I AM UNABLE TO INSERT BELTS INTO THE BUCKLE. CLEANING AND LUBE HAD NO AFFECT. *TR
Incident date: Aug 21, 2013
TL* THE CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED AND CRASHED INTO A WOODEN WALL. THE CONTACT WAS NOT INJURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT AN ENGINEER WOULD INSPECT THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED OR INSPECTED. THE APPROXIMATE FAILURE MILEAGE ... Read more
Crash
Incident date: Aug 15, 2013
NOTICE WHAT LOOKS LIKE A CUT ACROSS MY DASHBOARD, SO I ASKED MY DAUGHTERS DID ANYTHING HAPPENED WHILE THEY HAD THE TRUCK(?). I THAN GOOGLED CRACKED DASHBOARD ON GX470 2005 AND FIND MANY LEXUS OWNERS HAVE THIS PROBLEM. WITH ALL OWNERS WITH THE SAME COMPLAINT, I LOOKED FOR A RECALL. TO MY SURPRISE AS MUCH AS I TALK ABOUT MY LEXUS THEY DROPPED THE BALL(MY LAST LEXUS). *TR
Incident date: May 1, 2013
I HAD AN ACCIDENT WITH MY 2012 LEXUS ON 5/1/13. I PULLED OUT OF A GAS STATION UNTO THE ROAD AND STOPPED AT A RED LIGHT BEHIND A CAR CARRIER WHICH WAS STOPPED ALREADY. WHEN I STOPPED, MY CAR ACCELERATED AND HIT THE BACK OF THE TRUCK. WHEN THE POLICE CAME, THEY CITED ME BECAUSE I HIT THE TRUCK. WHEN WE BROUGHT THE CAR TO THE REPAIR SHOP AND I EXPLAINED WHAT HAPPENED, HE SAID HE HAD A SIMILAR CA... Read more
Crash
Incident date: Aug 8, 2013
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A MECHANIC FOR A ROUTINE OIL CHANGE. THE CONTACT NOTICED OIL LEAKING FROM THE VEHICLE AFTERWARD. THE VEHICLE WAS TOWED BACK TO THE MECHANIC FOR INSPECTION WHERE IT WAS DETERMINED THAT THE ENGINE OIL COOLING HOSE WAS FRACTURE DUE TO DEFECTIVE MATERIAL. THE VEHICLE WAS REPAIRED. THE ENGINE COOLING HOSE WAS REPA... Read more
Incident date: Aug 1, 2013
THIS VERY METICULOUSLY MAINTAINED GARAGED VEHICLE BEGAN TO CRACK OVER THE TOP OF THE AIRBAG ON THE PASSENGERS SIDE. IT CONTINUES TO GROW. IT IS NOW VERTICALLY CRACKED ABOUT 4 INCHES. IT IS ALWAYS GARAGED PARKED AT WORK AND AT HOME. THE SUN HAS HAD ZERO EFFECT ON THIS OVER THE LAST TWO YEARS OF OWNERSHIP. NOT SURE PRIOR TO THE 2 YEARS. I SEE FROM THE INTERNET THIS SEEMS TO BE A COMMON ISSUE WI... Read more
Incident date: Aug 2, 2013
I STARTED THE CAR UP AFTER DINNER. ABOUT 2 MINUTES LATER FOUR WARNINGS LIGHTS RELATED TO THE BRAKING SYSTEM WENT OFF (ABS VTRAC BRAKE VSC) FOLLOWED BY A LONG WARNING BUZZ AND THEN A COMPLETE LOST OF BRAKING POWER FROM THE PEDAL AND THE HANDBRAKE. I WAS ABLE TO COME TO A COMPLETE STOP AND THEN TRIED TO RESTART THE VEHICLE TO REMEDY THE PROBLEM. IT DID NOT SOLVE THE PROBLEM AND SO FOR SAFETY REAS... Read more
Incident date: Aug 2, 2013
I STARTED THE CAR UP AFTER DINNER. ABOUT 2 MINUTES LATER FOUR WARNINGS LIGHTS RELATED TO THE BRAKING SYSTEM WENT OFF (ABS VTRAC BRAKE VSC) FOLLOWED BY A LONG WARNING BUZZ AND THEN A COMPLETE LOST OF BRAKING POWER FROM THE PEDAL AND THE HANDBRAKE. I WAS ABLE TO COME TO A COMPLETE STOP AND THEN TRIED TO RESTART THE VEHICLE TO REMEDY THE PROBLEM. IT DID NOT SOLVE THE PROBLEM AND SO FOR SAFETY REAS... Read more
Incident date: Aug 3, 2013
TL* THE CONTACT OWNS A 2013 LEXUS CT HYBRID (N/A). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH WITH THE BRAKE PEDAL DEPRESSED THE BRAKES DISENGAGED WHEN DRIVING OVER ANY UNEVEN SURFACE ON THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAI... Read more
Incident date: Aug 31, 2012
2007 LEXUS ES350. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSED TO REIMBURSE CONSUMER FOR VEHICLE REPAIRS DUE TO THE SHUDDER AND CLICKING PROBLEMS. *SMD THE LAWYER STATED THE DEALER SHOULD HAVE KNOWN OF AND CORRECTED THE PROBLEM BEFORE SELLING THE VEHICLE TO HER CLIENT. THE CONSUMER PURCHASED THE VEHICLE ON SEPTEMBER 7, 2007 AND THE VEHICLE WAS SUBJECT TO TECHNICAL SERVI... Read more
Incident date: Aug 13, 2013
WENT TO LEXUS DEALERSHIP FOR OIL CHANGE TODAY & WAS TOLD THAT RACK & PINION STEERING ASSEMBLY IS LEAKING AND NEEDS TO BE REPLACED. VEHICLE HAS ONLY 51,000 MILES ON IT & HAS BEEN SERVICED REGULARLY AT DEALER. NOTICED MANY COMPLAINTS ONLINE WITH THE SAME PROBLEM ON LEXUS RX VEHICLES. THIS SHOULD BE A MANUFACTURE RECALL! AVERAGE COST TO REPLACE IS $1500. *TR
Incident date: Aug 4, 2013
THE BLACK PLASTIC FINISH TRIM ON THE DRIVER SIDE REAR TRIANGULAR WINDOW BLEW OFF ON THE FREEWAY AT 65 MILES PER HOUR. APPARENTLY THIS IS A VERY COMMON OCCURRENCE, SINCE NOW THAT I AM AWARE OF IT...I HAVE NOTICED THAT OTHER LEXUS SUV'S OF THE SAME OR SIMILAR MODELS HAVE THAT PIECE MISSING! I SAW 3 OTHERS JUST YESTERDAY! I AM THINKING THAT WHATEVER IS SUPPOSE TO HOLD THAT PIECE ON IS NOT SUFFICIEN... Read more
Incident date: Mar 11, 2013
MY RX350 WAS IN FOR 70K MAINTENANCE SERVICE. I WAS INFORMED OF THE POWER STEERING OIL LEAKING. NO OIL WAS NOTICED ON THE PARKING GARAGE IN OUR CONDO . THE SERVICE TECHNICIAN SAID I SHOULD REPLACE THE POWER STEERING RACK AT A COST OF $1800. HE SAID THE BOOT WAS STARTING TO LEAK BUT AT THIS POINT I SAID I WOULD NOT REPLACE BUT MONITOR. STILL EVALUATING THE POWER STEERING OIL RESERVE AND LOOKING ... Read more
Incident date: Aug 1, 2013
JUST WISH TO REPORT MELTED REAR DOOR LATCH... BEEN GETTING GOOEY FOR MONTHS AND FINALLY CAME OFF - SEEMS TO BE AN ONGOING PROBLEM WITH SEVERAL LEXUS AND TOYOTA VEHICLES. WASN'T SURE IF THIS IS HEAT RELATED OR ELECTRICAL. *TR
Incident date: Aug 1, 2013
JUST WISH TO REPORT MELTED REAR DOOR LATCH... BEEN GETTING GOOEY FOR MONTHS AND FINALLY CAME OFF - SEEMS TO BE AN ONGOING PROBLEM WITH SEVERAL LEXUS AND TOYOTA VEHICLES. WASN'T SURE IF THIS IS HEAT RELATED OR ELECTRICAL. *TR
Incident date: Jul 26, 2013
THE COVERING ON MY PASSENGER AIR BAG IS FLAKING OFF AND DASHBOARD CRACKING CAUSING CONCERN OF PREMATURE DEPLOYMENT. *TR
Incident date: Jul 26, 2013
THE COVERING ON MY PASSENGER AIR BAG IS FLAKING OFF AND DASHBOARD CRACKING CAUSING CONCERN OF PREMATURE DEPLOYMENT. *TR
Incident date: Aug 7, 2013
MY WIFE, WHO DRIVES THE LEXUS ALL THE TIME, WAS PREPARING TO DRIVE THE CAR FROM THE GARAGE TO DRIVE DOWNTOWN. SHE HAD HER FOOT ON THE BRAKE PEDAL (AS IS NECESSARY TO MOVE THE TRANSMISSION TO REVERSE). THE MOMENT IT WAS ENGAGED THE CAR LEAPED BACKWARD, LEAVING TIRE MARKS ON THE CEMENT OF THE GARAGE AND ALSO THE DRIVEWAY ITSELF. HER EFFORTS TO STOP THE CAR BY STOMPING ON THE BRAKE PEDAL HAD NO EFFEC... Read more
Crash
Incident date: Aug 7, 2013
MY WIFE, WHO DRIVES THE LEXUS ALL THE TIME, WAS PREPARING TO DRIVE THE CAR FROM THE GARAGE TO DRIVE DOWNTOWN. SHE HAD HER FOOT ON THE BRAKE PEDAL (AS IS NECESSARY TO MOVE THE TRANSMISSION TO REVERSE). THE MOMENT IT WAS ENGAGED THE CAR LEAPED BACKWARD, LEAVING TIRE MARKS ON THE CEMENT OF THE GARAGE AND ALSO THE DRIVEWAY ITSELF. HER EFFORTS TO STOP THE CAR BY STOMPING ON THE BRAKE PEDAL HAD NO EFFEC... Read more
Crash
Incident date: Jun 19, 2013
WAS TRAVELING ABOUT 55 MPH ON DARK COUNTRY ROAD WHEN THE AFS SENSOR (AS I LATER LEARNED) WENT OUT ON THE LEFT REAR OF VEHICLE. LIGHTS ON LOW BEAM DROPPED TO ABOUT 20' IN FRONT OF CAR LEAVING ME VIRTUALLY BLIND AND UNSAFE TO DRIVE AT ANYTHING OVER 20 MPH. BECAUSE OF THE WINDING NATURE OF THE ROADS AND CUSTOMARY SPEED, I WAS AT SERIOUS RISK OF BEING REAR-ENDED. IN ORDER TO GET HOME, I HAD TO DRIV... Read more
Incident date: May 1, 2013
AFTER 2.5 YEARS OF SATISFACTORY OPERATION, THE FRONT PASSENGER AIRBAG SENSOR LIGHT BEGAN TO INTERMITTENTLY CHANGE BETWEEN "ON" AND "OFF" WITH MY 100 LB. WIFE AS THE FRONT SEAT PASSENGER (SAME WIFE, SAME WEIGHT WITHIN +/- 3 LBS,), LEXUS DEALER TRIED 2 RECALIBRATING WITH NO SUCCESS. LEXUS CUSTOMER SUPPORT SAYS SENSORS ARE DESIGNED TO DETECT ADULTS WEIGHING 84 LBS OR MORE. "[XXX]" SAID IT REALLY D... Read more
Incident date: Aug 1, 2013
THE PLASTIC CLIPS THAT ATTACH THE DRIVER'S SIDE WINDOW BROKE, CAUSING THE WINDOW TO JUMP OUT OF THE TRACK. THERE ARE HUNDREDS OF COMPLAINTS ON LEXUS OWNER FORUMS IN REGARDS TO THIS ISSUE WITH 2007-2008 ES350 MODELS. LEXUS EVEN REALIZES THERE IS AN ISSUE BECAUSE THEY PUT OUT A SAFETY BULLETIN (L-SB-0003-09) ABOUT THIS PROBLEM. THE MANUFACTURER IS FORCING THE CONSUMER TO PURCHASE AN ENTIRE NEW WINDO... Read more
Incident date: Jul 26, 2013
MY 2013 LEXUS ES 350 HAS A PANORAMA SUNROOF WHICH EXPLODED WHEN AN ATTENDED CLOSED THE PASSENGER SIDE DOOR. I ONLY HAD THE CAR EIGHT MONTHS AND HAVE LESS THAN 6,000 MILES. THE WEATHER THAT DAY WAS SUNNY AND 75 DEGREES.I SHUDDER TO THINK WHAT COULD HAVE HAPPEN IF MY 82 YEAR OLD MOM WAS IN THE CAR. WE HAD PLANS FOR THAT DAY TO TRAVEL OUT OF STATE THAT VERY DAY. THE SHATTER GLASS FELL INSIDE THE... Read more
Incident date: Jul 26, 2013
MY 2013 LEXUS ES 350 HAS A PANORAMA SUNROOF WHICH EXPLODED WHEN AN ATTENDED CLOSED THE PASSENGER SIDE DOOR. I ONLY HAD THE CAR EIGHT MONTHS AND HAVE LESS THAN 6,000 MILES. THE WEATHER THAT DAY WAS SUNNY AND 75 DEGREES.I SHUDDER TO THINK WHAT COULD HAVE HAPPEN IF MY 82 YEAR OLD MOM WAS IN THE CAR. WE HAD PLANS FOR THAT DAY TO TRAVEL OUT OF STATE THAT VERY DAY. THE SHATTER GLASS FELL INSIDE THE... Read more
Incident date: Jul 21, 2012
AT APPROXIMATELY 4 IN AFTERNOON, I HAD COME TO A COMPLETE STOP IN FRONT OF MY TOWNHOUSE. MY FOOT WAS STILL ON THE BRAKE FROM STOPPING (I WAS JUST ABOUT TO PUT IT IN PARK AND TAKE OUT KEY AND UNFASTENED SEAT BELT) WHEN IT LURCHED FORWARD AND STARTED TO ACCELERATE. I TRIED TO STEER AND PUMP THE BRAKES BUT NOTHING WORKED. IT WAS TOTALLY OUT OF MY CONTROL. THE CAR LUNGED FORWARD GOING OVER THE SID... Read more
Crash
Incident date: Jul 21, 2012
AT APPROXIMATELY 4 IN AFTERNOON, I HAD COME TO A COMPLETE STOP IN FRONT OF MY TOWNHOUSE. MY FOOT WAS STILL ON THE BRAKE FROM STOPPING (I WAS JUST ABOUT TO PUT IT IN PARK AND TAKE OUT KEY AND UNFASTENED SEAT BELT) WHEN IT LURCHED FORWARD AND STARTED TO ACCELERATE. I TRIED TO STEER AND PUMP THE BRAKES BUT NOTHING WORKED. IT WAS TOTALLY OUT OF MY CONTROL. THE CAR LUNGED FORWARD GOING OVER THE SID... Read more
Crash
Incident date: Jul 21, 2012
AT APPROXIMATELY 4 IN AFTERNOON, I HAD COME TO A COMPLETE STOP IN FRONT OF MY TOWNHOUSE. MY FOOT WAS STILL ON THE BRAKE FROM STOPPING (I WAS JUST ABOUT TO PUT IT IN PARK AND TAKE OUT KEY AND UNFASTENED SEAT BELT) WHEN IT LURCHED FORWARD AND STARTED TO ACCELERATE. I TRIED TO STEER AND PUMP THE BRAKES BUT NOTHING WORKED. IT WAS TOTALLY OUT OF MY CONTROL. THE CAR LUNGED FORWARD GOING OVER THE SID... Read more
Crash
Incident date: Jul 17, 2013
TRANSMISSION FAILED AT A LOW MILAGE, AND THE REPAIR COST IS MORE THAN A CAR. *TR
Incident date: Jun 23, 2013
TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED THAT THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE CONTACT CRASHED INTO ANOTHER VEHICLE AS A RESULT. A POLICE REPORT WAS FILED BUT THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE... Read more
Crash
Incident date: Sep 16, 2009
HEADLIGHT FILLS WITH CONDENSATION DIMMING LIGHT DEALER STATES THIS HAPPENS AND DID NOTHING TO HELP EXCEPT WANT TO CHARGE 1700$ TO REPLACE UNIT. *TR
Incident date: Jul 17, 2013
THIS IS OUR 2ND COMPLAINT REGARDING OUR 2004 RX 330. WE HAVE OWNED IT FOR 8 MONTHS AND HAVE PUT 7K MILES ON IT SINCE PURCHASE, AND IT ONLY HAS 85K NOW. SINCE PURCHASE WE NOTICED THE TRANSMISSION SHIFTING AND JERKING PROBLEMS AT ALL RATES OF SPEED WHEN STARTING/ DRIVING/STOPPING. WE CONTACTED OUR LOCAL LEXUS DEALERSHIP TO ASK IF SOMETHING COULD BE DONE, AND WAS ADVISED THEY COULD CHECK TO SEE IF TH... Read more
Incident date: May 1, 2013
TL* THE CONTACT OWNS A 2006 LEXUS IS250. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE DOOR PANELS, AND THE DASHBOARD HAD MELTED AND BECAME STICKY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE DOOR PANELS AND THE DASH BOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE AN... Read more
Fire
Incident date: May 6, 2002
TL* THE CONTACT OWNS A 1999 LEXUS GS300. THE CONTACT STATED THAT WHEN DRIVING 60 MPH OR ABOVE, THE STEERING WHEEL WOULD SHAKE EXCESSIVELY. THE CONTACT TOOK THE VEHICLE TO THE DEALER BUT THE TECHNICIANS WERE NOT ABLE TO DETERMINE WHAT CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 81,000. *TR
Incident date: Feb 4, 2013
SINCE MY VEHICLE HAS REACHED 80,000 MILES ONE OF MY HEADLIGHTS WOULD AUTOMATICALLY TURN OFF ITSELF WHEN I AM DRIVING. THIS HAPPENS VERY OFTEN. IT WOULD BE EITHER LEFT OR RIGHT THAT WILL GO OFF OR SOMETIMES BOTH AT THE SAME TIME. I WOULD HAVE TO TURN IT OFF AND TURN IT ON AGAIN AND BOTH WILL WORK FINE. I CONSTANTLY HAVE TO DO THIS EVERY TIME I HAVE MY HEADLIGHTS ON. THIS IS VERY FRUSTRATING AND DAN... Read more
Incident date: Jul 18, 2013
DURING VEHICLE SERVICE,WAS TOLD THE RACK AND PINION, POWER STEERING WAS LEAKING. AFTER LOOKING ON LINE I DISCOVERED THIS A COMMON PROBLEM WITH RX VEHICLES. MOST WITH LOW MILEAGE OR AGE. LEXUS APPARENTLY ORDERED NO RECALL OR UPGRADED THEIR PARTS TO FIX THE PROBLEM. *TR
Incident date: Mar 9, 2011
TL* THE CONTACT OWNS A 2003 LEXUS GS300. THE CONTACT STATED THAT HE DEPRESSED THE BRAKE PEDAL AND THE VEHICLE ACCELERATED, CAUSING HIM TO CRASH INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT ALSO STATED THAT AS A MECHANIC TEST DROVE THE VEHICLE, THE ENGINE CAUGHT ON FIRE DUE TO A SHO... Read more
Crash
Fire
Incident date: Mar 9, 2011
TL* THE CONTACT OWNS A 2003 LEXUS GS300. THE CONTACT STATED THAT HE DEPRESSED THE BRAKE PEDAL AND THE VEHICLE ACCELERATED, CAUSING HIM TO CRASH INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT ALSO STATED THAT AS A MECHANIC TEST DROVE THE VEHICLE, THE ENGINE CAUGHT ON FIRE DUE TO A SHO... Read more
Crash
Fire
Incident date: Jul 13, 2013
LEXUS ES350 STALL OR HESITATION PROBLEM ON 2013 MODEL. MY CAR FREQUENTLY BUT INTERMITTENTLY HESITATES WHEN ACCELERATING FROM A STOP OR ROLLING STOP POSITION. I'VE HAD IT ABOUT 8 MONTHS AND IT HAS PROBABLY STALLED AT LEAST 100 TIMES. TULSA'S LEXUS DEALERSHIP SAYS THERE'S NOTHING WRONG WITH IT AND THAT LEXUS DESIGNED THE CAR THAT WAY FOR FUEL EFFICIENCY (YES, THAT IS WHAT THEY'VE TOLD ME, AND WIT... Read more