Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Feb 3, 2014
THERE HAS BEEN A PROBLEM FOR YEARS WITH CERTAIN TOYOTA AND LEXUS VEHICLES DASHBOARDS CRACKING. THIS IS NOT ONLY A COSMETIC ISSUE BUT A SAFETY ISSUE (PASSENGER SIDE AIRBAG) AS WELL AND EVEN TOYOTA REPAIR MANUALS SAY TO REPLACE THE DASH IF THERE ARE ANY CRACKS YET DEALERS ARE NOT ADDRESSING THE PROBLEM AND ARE MAKING OWNERS PAY THOUSANDS OF DOLLARS FOR A NEW DASH WHEN CLEARLY THERE'S A DEFECT IN THE... Read more
Incident date: Feb 3, 2014
THERE HAS BEEN A PROBLEM FOR YEARS WITH CERTAIN TOYOTA AND LEXUS VEHICLES DASHBOARDS CRACKING. THIS IS NOT ONLY A COSMETIC ISSUE BUT A SAFETY ISSUE (PASSENGER SIDE AIRBAG) AS WELL AND EVEN TOYOTA REPAIR MANUALS SAY TO REPLACE THE DASH IF THERE ARE ANY CRACKS YET DEALERS ARE NOT ADDRESSING THE PROBLEM AND ARE MAKING OWNERS PAY THOUSANDS OF DOLLARS FOR A NEW DASH WHEN CLEARLY THERE'S A DEFECT IN THE... Read more
Incident date: Feb 3, 2014
THERE HAS BEEN A PROBLEM FOR YEARS WITH CERTAIN TOYOTA AND LEXUS VEHICLES DASHBOARDS CRACKING. THIS IS NOT ONLY A COSMETIC ISSUE BUT A SAFETY ISSUE (PASSENGER SIDE AIRBAG) AS WELL AND EVEN TOYOTA REPAIR MANUALS SAY TO REPLACE THE DASH IF THERE ARE ANY CRACKS YET DEALERS ARE NOT ADDRESSING THE PROBLEM AND ARE MAKING OWNERS PAY THOUSANDS OF DOLLARS FOR A NEW DASH WHEN CLEARLY THERE'S A DEFECT IN THE... Read more
Incident date: Nov 27, 2013
2007 LEXUS GS 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE FLOOR GETS WET WHEN A/C IS ON. *SMD THE DEALER UN-CLOGGED A DRAIN.
Incident date: Jan 21, 2014
CAR ACCIDENT IN WHICH MY LEXUS WAS TOTALED AIR BAGS NEVER DEPLOYED. *TR
Crash
Incident date: Jan 11, 2014
LEAKAGE OF COOLANT FROM THE RADIATOR DISCOVERED AND IN LESS THAN 50 MILES AN ENGINE WARNING LIGHT LIT, INDICATING FAILURE OF THE HYBRID SYNERGY DRIVE SYSTEM , NAMELY THE HYBRID INVERTER. VEHICLE WAS BROUGHT INTO A LEXUS DEALERSHIP AND THE RADIATOR AND INVERTER WERE REPLACED. *TR
Incident date: Jan 11, 2014
LEAKAGE OF COOLANT FROM THE RADIATOR DISCOVERED AND IN LESS THAN 50 MILES AN ENGINE WARNING LIGHT LIT, INDICATING FAILURE OF THE HYBRID SYNERGY DRIVE SYSTEM , NAMELY THE HYBRID INVERTER. VEHICLE WAS BROUGHT INTO A LEXUS DEALERSHIP AND THE RADIATOR AND INVERTER WERE REPLACED. *TR
Incident date: Jan 11, 2014
LEAKAGE OF COOLANT FROM THE RADIATOR DISCOVERED AND IN LESS THAN 50 MILES AN ENGINE WARNING LIGHT LIT, INDICATING FAILURE OF THE HYBRID SYNERGY DRIVE SYSTEM , NAMELY THE HYBRID INVERTER. VEHICLE WAS BROUGHT INTO A LEXUS DEALERSHIP AND THE RADIATOR AND INVERTER WERE REPLACED. *TR
Incident date: Jan 11, 2014
LEAKAGE OF COOLANT FROM THE RADIATOR DISCOVERED AND IN LESS THAN 50 MILES AN ENGINE WARNING LIGHT LIT, INDICATING FAILURE OF THE HYBRID SYNERGY DRIVE SYSTEM , NAMELY THE HYBRID INVERTER. VEHICLE WAS BROUGHT INTO A LEXUS DEALERSHIP AND THE RADIATOR AND INVERTER WERE REPLACED. *TR
Incident date: Jan 11, 2014
LEAKAGE OF COOLANT FROM THE RADIATOR DISCOVERED AND IN LESS THAN 50 MILES AN ENGINE WARNING LIGHT LIT, INDICATING FAILURE OF THE HYBRID SYNERGY DRIVE SYSTEM , NAMELY THE HYBRID INVERTER. VEHICLE WAS BROUGHT INTO A LEXUS DEALERSHIP AND THE RADIATOR AND INVERTER WERE REPLACED. *TR
Incident date: Oct 1, 2013
THE PASSENGER SIDE WINDOW GLASS POPPED OUT WHILE MY WIFE WAS DRIVING THIS CAR TO SCHOOL TO DROP OFF OUR KIDS. IT DID STARTLE HER BECAUSE OF THE NOISE. SHE WAS ALERT ENOUGH AND ANY ACCIDENT WAS AVOIDED. I GOT THE CAR CHECKED OUT BY A LEXUS DEALER AND THEY SAID THAT IT WAS DUE TO A FAULTY PLASTIC TAB THAT BROKE AND THE ENTIRE GLASS ASSEMBLY NEEDS TO BE REPLACED (EVEN THOUGH THERE IS NOTHING WRONG... Read more
Incident date: Oct 1, 2013
THE PASSENGER SIDE WINDOW GLASS POPPED OUT WHILE MY WIFE WAS DRIVING THIS CAR TO SCHOOL TO DROP OFF OUR KIDS. IT DID STARTLE HER BECAUSE OF THE NOISE. SHE WAS ALERT ENOUGH AND ANY ACCIDENT WAS AVOIDED. I GOT THE CAR CHECKED OUT BY A LEXUS DEALER AND THEY SAID THAT IT WAS DUE TO A FAULTY PLASTIC TAB THAT BROKE AND THE ENTIRE GLASS ASSEMBLY NEEDS TO BE REPLACED (EVEN THOUGH THERE IS NOTHING WRONG... Read more
Incident date: Dec 2, 2013
WHILE DRIVING IN THE VERY BUSY FREEWAY, THE CAR SUDDENLY STOPPED WITHOUT ANY PRIOR WARNING OR ANY SIGNAL. UPON LEXUS DEALER INSPECTION, THE CAUSE WAS , BOLTS USED TO SECURE THE VARIABLE VALVE TIMING CONTROL DEVICE CAN BECOME LOOSE, ONE OF THE BOLTS CAME OUT AND CAUSED THE TIMING CHAIN TO BREAK AND IT BROKE THE ENGINE HEAD, CAUSING THE VEHICLE TO STOP WHILE BEING DRIVEN. LEXUS HAS NOT RECALLED THE ... Read more
Incident date: Jan 10, 2014
PUT CAR INTO DRIVE OUT OF PARKING SPACE AND STEERING WAS LOCKED. SHORTLY AFTER A FEW FEET THE STEERING WHEEL UNLOCKED THEN EXPERIENCED NOTICEABLE GRADUAL INCREASE IN STEERING EFFORT AT LOW SPEEDS WHEN TURNING THE STEERING WHEEL TO COMPLETE LEFT AND RIGHT TURNS ALONG WITH A RUBBING SOUND. NO WARNING OR SERVICE LIGHTS!? SSC-9-LC *TR
Incident date: Dec 2, 2013
PLEASE BE ADVISED I SMELL A STRONG FUEL ODOR COMING IN THE CAR COMPARTMENT AND OUTSIDE THE VEHICLE WENT TO LEXUS DEALERSHIP THEY STATEMENT WAS IT IS A CRACK IN THE FUEL GASKET. *TR
Incident date: Jul 15, 2013
VEHICLE'S STABILIZATION CONTROL (VSC) MALFUNCTIONS CAUSING THE VEHICLE TO HAVE DIFFICULTY IN STEERING. *TR
Incident date: Jul 15, 2013
VEHICLE'S STABILIZATION CONTROL (VSC) MALFUNCTIONS CAUSING THE VEHICLE TO HAVE DIFFICULTY IN STEERING. *TR
Incident date: Jan 13, 2014
AS I WAS APPROACHING A RED LIGHT I STARTED TO BRAKE. MY BRAKES DID NOT ENGAGE EVEN WHEN I PUMPED. I SWUNG MY CARE TO THE LEFT SO I WOULD NOT REAR END THE CAR IN FRONT. I HIT THE CAR ON THE PASSENGER REAR CORNER (ON MY LEFT) AND TOTALED MY LEXUS. MY BRAKES WERE FINE UP TO THAT MOMENT AND ALTHOUGH I COULD NOT DRIVE THE CAR AWAY FROM THE SCENE THEY SEEMED TO BE WORKING AGAIN WHEN I PRESSED ON THEM (A... Read more
Crash
Incident date: Jan 16, 2014
TL* THE CONTACT OWNS A 2006 LEXUS RX330. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE STEAM BEGAN RISING FROM THE ENGINE AREA. THE CONTACT STOPPED THE VEHICLE AND NOTICED COOLANT LEAKING FROM THE RADIATOR. THE CONTACT TOOK THE VEHICLE TO A DEALER, WHO ADVISED THAT THE RADIATOR WAS FRACTURED AND NEEDED TO BE REPLACED. IN ADDITION, THE WATER PUMP AND TIMING BELT WERE RECOMMENDED TO BE REPLACED.... Read more
Incident date: Dec 31, 2013
TL* THE CONTACT OWNS A 2014 LEXUS RX350. THE CONTACT STATED THAT SHE OPENED THE LIFT GATE WITH THE AUTOMATED BUTTON TO GIVE A PASSENGER ACCESS TO THE REAR. THE CONTACT ACCIDENTALLY DEPRESSED THE AUTOMATED BUTTON FROM INSIDE OF THE VEHICLE AND THE LIFE GATE SLAMMED ON THE PASSENGER'S HEAD, CAUSING HIS SCALP TO BECOME SPLIT OPEN. THE PASSENGER WAS TRANSPORTED TO THE HOSPITAL WHERE THREE STAPLES WERE... Read more
1 injured
Incident date: Dec 31, 2013
TL* THE CONTACT OWNS A 2014 LEXUS RX350. THE CONTACT STATED THAT SHE OPENED THE LIFT GATE WITH THE AUTOMATED BUTTON TO GIVE A PASSENGER ACCESS TO THE REAR. THE CONTACT ACCIDENTALLY DEPRESSED THE AUTOMATED BUTTON FROM INSIDE OF THE VEHICLE AND THE LIFE GATE SLAMMED ON THE PASSENGER'S HEAD, CAUSING HIS SCALP TO BECOME SPLIT OPEN. THE PASSENGER WAS TRANSPORTED TO THE HOSPITAL WHERE THREE STAPLES WERE... Read more
1 injured
Incident date: Jan 12, 2014
I WAS PULLING UP TO A RED STOPLIGHT WITH A CAR ALREADY STOPPED AT THE LIGHT. WHILE APPLYING PRESSURE TO THE BRAKES, I REALIZED THE VEHICLE WASN'T BRAKING CORRECTLY. I STARTED APPLYING MORE PRESSURE UNTIL I WAS NEARLY STANDING ON THE BRAKE PEDAL WHEN THE ENGINE STARTING REVVING AS IF I WERE ACCELERATING. WHEN I REALIZED THE CAR WAS NOT GOING TO STOP, I TRIED TO PUT THE CAR IN PARK. LUCKILY, I O... Read more
Crash
Incident date: Jan 12, 2014
I WAS PULLING UP TO A RED STOPLIGHT WITH A CAR ALREADY STOPPED AT THE LIGHT. WHILE APPLYING PRESSURE TO THE BRAKES, I REALIZED THE VEHICLE WASN'T BRAKING CORRECTLY. I STARTED APPLYING MORE PRESSURE UNTIL I WAS NEARLY STANDING ON THE BRAKE PEDAL WHEN THE ENGINE STARTING REVVING AS IF I WERE ACCELERATING. WHEN I REALIZED THE CAR WAS NOT GOING TO STOP, I TRIED TO PUT THE CAR IN PARK. LUCKILY, I O... Read more
Crash
Incident date: Sep 10, 2011
TL* THE CONTACT OWNS A 2007 LEXUS IS 250. WHILE DRIVING 60 MPH, THE CONTACT STATED THAT THE HEADLIGHTS BEGAN TO FLICKER INDEPENDENTLY. THE VEHICLE WAS TAKEN DEALER FOR INSPECTION WHERE THE HEADLIGHTS WERE SWITCHED AND REPLACE; HOWEVER, THE FAILURE RECURRED. THE RECENT FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40000.
Incident date: Oct 15, 2013
2008 LEXUS IS250. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE PAD PROBLEMS. *SMD THE CONSUMER STATED WHEN SHE PICKED HER VEHICLE UP FROM THE DEALER FOR ROUTINE SERVICE, THEY INFORMED HER SHE NEEDED NEW BRAKE PADS AND A REAR CALIPER. THE CONSUMER STATED SHE COULD UNDERSTAND THE BRAKES, BUT SHE WAS SHOCKED TO FIND OUT, SHE NEEDED A CALIPER, WITH ONLY 49,000 MILES ON THE VEHICLE. SHE WAS INFORMED... Read more
Incident date: Nov 7, 2013
TL* THE CONTACT OWNS A 2013 LEXUS ES300 HYBRID. THE CONTACT STATED THAT LIGHTS AND OTHER OBJECTS THAT WERE VIEWED THROUGH THE WINDSHIELD WERE EXTREMELY DISTORTED AND CAUSED SEVERE EYE STRAIN. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE DISTORTION WAS NORMAL. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 4,000. THE VIN WAS UNAVAILABLE.
Incident date: Dec 17, 2012
HAIRLINE CRACKS IN DASHBOARD. GARAGE KEPT. *TR
Incident date: Feb 1, 2013
I HAVE HAD AN ONGOING ISSUE WITH MY '04 LEXUS RX330. I AM CONCERNED BECAUSE THE ENGINE NEEDLE GOES INTO THE RED ZONE ALMOST IMMEDIATELY UPON DRIVING THE CAR. I HAVE HAD TO FILL UP THE COOLANT TANK EVERY 3 MONTHS. THE PROBLEM WAS JUST DIAGNOSED AS A CRACK IN THE RADIATOR. I FOUND A TSB FOR THIS ISSUE BUT AM THE 2ND OWNER AND WAS NEVER NOTIFIED. IT APPEARS THAT I AM OUT OF THE COVERAGE PERIOD. IS... Read more
Incident date: Dec 19, 2013
TL* THE CONTACT OWNS A 2009 LEXUS RX 350. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE SPEED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT THE PLANETARY ASSEMBLY HAD BECOME DETACHED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 70,410. UPDATED 2/11/14*CN THE CONSU... Read more
Incident date: Dec 19, 2013
TOOK VEHICLE TO LEXUS DEALER FOR 90,000 MILE SERVICE AND TECH FOUND POWER STEERING FLUID LOW AND DIRTY. WHEN LOOKING FURTHER, TECH FOUND THAT STEERING RACK WAS TORN AND LEAKING. TECH REQUESTED TO REPLACE THE POWER STEERING RACK AND PERFORM A FLUSH. I DECLINED BECAUSE OF THE EXORBITANT COST ($1,000?). THIS IS A DEFINITE SAFETY ISSUE AND VERY SIMILAR TO A COMPLAINT FILED 11-5-13, NHTSA I.D. NO. ... Read more
Incident date: Nov 28, 2006
I FOUND OUT THAT I COULDN'T EXTEND THE BACK SEAT BELTS (PASSENGER). *TR
Incident date: Oct 14, 2013
MOON ROOF EXPLODED OUTWARD WITH A EXTREMELY LOUD NOISE CAUSING ME TO PULL OVER ON THE SIDE OF THE ROAD THINKING I HAD MAJOR DAMAGE TO THE VEHICLE. AS SOON AS I GOT OUT OF THE VEHICLE, I NOTICED THE DAMAGE TO THE MOON ROOF WHICH HAD SHATTERED IN AN OUTWARD DIRECTION. A LARGE AMOUNT OF GLASS WAS LAYING ON THE INSIDE COVER WHICH HAD BEEN CLOSED. I WAS TRAVELING 70 MILES PER HOUR ON A FOUR LANE HIG... Read more
Incident date: Dec 26, 2013
TL* THE CONTACT OWNS A 2004 LEXUS RX 330. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE, THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE HARMONIC BALANCE PULLEY WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Incident date: Dec 16, 2013
WHILE STOPPING FOR GAS, TRIED TO RAISE WINDOW TO WASH IT AND IT CAME OFF TRACK. TRIED AGAIN AND STILL OFF TRACK. MANAGED TO GET IT RAISED AND IN CLOSED POSITION BUT NOW THE SAME THING WILL HAPPEN AGAIN AS SOON AS I TRY TO LOWER IT. *TR
Incident date: May 1, 2013
TL* THE CONTACT OWNS A 2006 LEXUS GS300. THE CONTACT STATED THAT SHE ATTEMPTED TO ACCELERATE BUT THE VEHICLE FAILED TO MOVE AND THERE WAS AN INCREASE IN ENGINE RPMS. ADDITIONALLY, THE CHECK ENGINE WARNING LAMP WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE PISTON RINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICL... Read more
Incident date: Jan 1, 2012
A FEW MONTHS AFTER I PURCHASED THIS CAR BACK IN 2011, I STARTED TO NOTICE THAT THE DASHBOARD AND FRONT DOOR PANELS STARTED TO DETERIORATE; LITERALLY LOOKED LIKE THEY WERE MELTING. IT FEELS VERY STICKY, IT GETS SCRATCHED EASILY FROM THE SLIGHTEST TOUCH, BUT THE MAIN THING IS THE DASH, IT LOOKS SO SHINY IT CREATES A HORRIBLE GLARE THAT REFLECTS ON THE WINDSHIELD AND MAKES THE VISIBILITY VERY DIFFICU... Read more
Incident date: Jan 1, 2012
A FEW MONTHS AFTER I PURCHASED THIS CAR BACK IN 2011, I STARTED TO NOTICE THAT THE DASHBOARD AND FRONT DOOR PANELS STARTED TO DETERIORATE; LITERALLY LOOKED LIKE THEY WERE MELTING. IT FEELS VERY STICKY, IT GETS SCRATCHED EASILY FROM THE SLIGHTEST TOUCH, BUT THE MAIN THING IS THE DASH, IT LOOKS SO SHINY IT CREATES A HORRIBLE GLARE THAT REFLECTS ON THE WINDSHIELD AND MAKES THE VISIBILITY VERY DIFFICU... Read more
Incident date: Dec 10, 2013
WHEN PARKING THE VEHICLE, THE VEHICLE SUDDENLY ACCELERATED WHILE THE DRIVER WAS NOT PRESSING THE ACCELERATOR. DESPITE THE DRIVER'S EFFORTS TO STOP THE VEHICLE, THE VEHICLE JUMPED OVER A CURB AND HEADED TOWARD A HEAD-ON COLLISION WITH TRAFFIC. IN AN ATTEMPT TO AVOID A POSSIBLY FATAL COLLISION, THE DRIVER SWERVED HARD TO THE LEFT INTENDING TO HIT A POLE TO STOP THE VEHICLE. THE VEHICLE MISSED THE... Read more
Crash
6 injured
Incident date: Dec 10, 2013
WHEN PARKING THE VEHICLE, THE VEHICLE SUDDENLY ACCELERATED WHILE THE DRIVER WAS NOT PRESSING THE ACCELERATOR. DESPITE THE DRIVER'S EFFORTS TO STOP THE VEHICLE, THE VEHICLE JUMPED OVER A CURB AND HEADED TOWARD A HEAD-ON COLLISION WITH TRAFFIC. IN AN ATTEMPT TO AVOID A POSSIBLY FATAL COLLISION, THE DRIVER SWERVED HARD TO THE LEFT INTENDING TO HIT A POLE TO STOP THE VEHICLE. THE VEHICLE MISSED THE... Read more
Crash
6 injured
Incident date: Nov 12, 2012
TWO GAUGES HAVE STOPPED ILLUMINATING. A THIRD IS ABOUT TO GO. I AM UNABLE TO SEE THE SPEED AT NIGHT WHICH LIMITS USE OF THE VEHICLE THE CAR IS 18 YEARS OLD WITH 118,000 MILES AND RIDES BEAUTIFULLY BUT IT SEEMS THAT IS TOO SOON FOR A LUXURY CAR TO LOSE USE OF SUCH VITAL FUNCTIONS. FROM RESEARCHING THIS ISSUE,IT APPEARS TO BE A KNOWN PROBLEM WITH THE YEAR AND MODEL. I HAVE ALSO LEARNED THAT LA... Read more
Incident date: Dec 19, 2013
TL* THE CONTACT OWNS A 2010 LEXUS RX 450H. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER 'S SIDE OF THE VEHICLE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A UTILITY POLE. THE SEAT BELTS FAILED TO RESTRAIN THE OCCUPANTS AND THE FRONT AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED CHEST INJURIES AS A RESULT. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER ... Read more
Crash
1 injured
Incident date: Dec 19, 2013
TL* THE CONTACT OWNS A 2010 LEXUS RX 450H. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER 'S SIDE OF THE VEHICLE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A UTILITY POLE. THE SEAT BELTS FAILED TO RESTRAIN THE OCCUPANTS AND THE FRONT AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED CHEST INJURIES AS A RESULT. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER ... Read more
Crash
1 injured
Incident date: Dec 18, 2013
TOOK MY VEHICLE IN FOR A ROUTINE 60K SERVICE. THE ONLY SERVICE PROVIDED WAS AN OIL AND FILTER CHANGE, TIRE ROTATION AND MAINTENANCE REMINDER RESET. THE ISSUE THAT HAS OCCURRED SINCE HAS BEEN HESITATION OR POOR ACCELERATION FROM A STOP AND LOW SPEEDS. *TR
Incident date: Dec 18, 2013
TOOK MY VEHICLE IN FOR A ROUTINE 60K SERVICE. THE ONLY SERVICE PROVIDED WAS AN OIL AND FILTER CHANGE, TIRE ROTATION AND MAINTENANCE REMINDER RESET. THE ISSUE THAT HAS OCCURRED SINCE HAS BEEN HESITATION OR POOR ACCELERATION FROM A STOP AND LOW SPEEDS. *TR
Incident date: Dec 20, 2013
MY WIFE WAS DRIVING IN FREEWAY (HIGHWAY 101 IN BAY AREA, CA) AROUND 8:00PM. THE CAR WAS AT A SPEED OF ~60 MILES/HR. THE CAR STARTED ACCELERATING INDEPENDENTLY. MY WIFE EXITED 101 IMMEDIATELY AND FOUND THAT SHE COULD NOT GET THE CAR TO FULLY STOP EVEN THOUGH SHE APPLIED THE BRAKE FULLY. THE CAR WAS STILL IDLING FULL THROTTLE AFTER MY WIFE PUT THE CAR IN PARK. THEN MY WIFE SHUT OFF THE ENGINE. I... Read more
Incident date: Nov 30, 2013
TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE BY APPLYING THE BRAKES OR SHIFTING INTO PARK. THE FAILURE CEASED ONCE THE VEHICLE WAS SHIFTED INTO NEUTRAL AND THE BRAKES BECAME RESPONSIVE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED.... Read more
Incident date: Nov 30, 2013
TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE BY APPLYING THE BRAKES OR SHIFTING INTO PARK. THE FAILURE CEASED ONCE THE VEHICLE WAS SHIFTED INTO NEUTRAL AND THE BRAKES BECAME RESPONSIVE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED.... Read more
Incident date: Nov 30, 2013
TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE BY APPLYING THE BRAKES OR SHIFTING INTO PARK. THE FAILURE CEASED ONCE THE VEHICLE WAS SHIFTED INTO NEUTRAL AND THE BRAKES BECAME RESPONSIVE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED.... Read more
Incident date: Jun 5, 2013
MY 2006 LEXUS IS 350 HAS A DEFECTIVE, MELTING DASH PANEL THAT REFLECTS A GLARE ONTO THE WINDSHIELD. THIS IS A SAFETY CONCERN AS IT IMPAIRS MY VISION TO SEE CLEARLY WHILE DRIVING. NEWER 2008-UP MODELS ARE MADE WITH DIFFERENT MATERIAL & DESIGN AND DON'T HAVE THIS ISSUE. WHEN I CALLED LEXUS CUSTOMER SERVICE TO COMPLAIN OF THE MELTING DASH TO ASK FOR A NEW DASH PANEL THEY DENIED MY REQUEST BECAUSE I W... Read more
Incident date: Aug 1, 2011
THE ENGINE UPON COLD START UP MAKES A RATTLING NOISE AND IS VERY LOUD. LEXUS IN SEPTEMBER RECALLED THE LEXUS IS 350 FOR THE SAME REASON AND THEY SAID THE CAR WAS UNSAFE TO DRIVE. HOWEVER, I CALLED LEXUS CUSTOMER SATISFACTION AND THEY DIAGNOSED IT AS THE SAME ISSUE AT MY DEALERSHIP, BUT WOULD NOT CORRECT THE PROBLEM. ALSO, BACK IN MARCH THE VEHICLE SMELT LIKE RAW GASOLINE, SO I TOOK IT TO THE DEALE... Read more