Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Oct 8, 2013
WE HAVE COMPLAINED ABOUT A NOISE UPON STARTING THE CAR FOR THE PAST YEAR WHEN HAVING THE VEHICLE SERVICED. THIS WAS THE FIRST SERVICE VISIT WHERE DEALER WAS ABLE TO PINPOINT THE CODE AND THEY CAME BACK WITH THE CAM SHAFT VARIABLE VALVE TIMING (VVT) GEAR ISSUE. THE REPAIR ESTIMATE WAS $6830. I FOUND YOUR RECALL DATED SEPTEMBER 4, 2013 # 13V395000 FOR VVT ON LEXUS GS350, IS350 AND IS350C MODELS FOR ... Read more
Incident date: Oct 8, 2013
WE HAVE COMPLAINED ABOUT A NOISE UPON STARTING THE CAR FOR THE PAST YEAR WHEN HAVING THE VEHICLE SERVICED. THIS WAS THE FIRST SERVICE VISIT WHERE DEALER WAS ABLE TO PINPOINT THE CODE AND THEY CAME BACK WITH THE CAM SHAFT VARIABLE VALVE TIMING (VVT) GEAR ISSUE. THE REPAIR ESTIMATE WAS $6830. I FOUND YOUR RECALL DATED SEPTEMBER 4, 2013 # 13V395000 FOR VVT ON LEXUS GS350, IS350 AND IS350C MODELS FOR ... Read more
Incident date: Oct 7, 2013
REAR VIEW MIRROR INSIDE VEHICLE IS BECOMING DIFFICULT TO SEE OUT OF, ESPECIALLY AT NIGHT! ACCORDING TO LEXUS FORMS AND DEALERSHIPS, THE MIRROR IS FLAKING FROM THE INSIDE AND IF OUT OF WARRANTY WILL COST OVER $1000 TO REPAIR. I DO UNDERSTAND NORMAL WEAR AND TEAR ON A VEHICLE, HOWEVER, THIS IS CLEARLY A POORLY MADE PART AND MANY OTHER INDIVIDUALS HAVE HAD THIS EXACT SAME ISSUE. I FEEL IT IS A THE DE... Read more
Incident date: Oct 14, 2013
THE FRAME AND UNDERBODY COMPONENTS HAVE AN EXCESSIVE ABOUT RUST ON THEM. THERE APPEARS TO BE A DEFECT IN THE CORROSION PREVENTION COATING THAT SHOULD HAVE BEEN APPLIED. THE RUST IS SIGNIFICANT ENOUGH TO BE A MAJOR SAFETY ISSUE AND IS UNACCEPTABLE FOR A VEHICLE THAT IS 10 YEARS OLD. *TR
Incident date: Oct 14, 2013
THE FRAME AND UNDERBODY COMPONENTS HAVE AN EXCESSIVE ABOUT RUST ON THEM. THERE APPEARS TO BE A DEFECT IN THE CORROSION PREVENTION COATING THAT SHOULD HAVE BEEN APPLIED. THE RUST IS SIGNIFICANT ENOUGH TO BE A MAJOR SAFETY ISSUE AND IS UNACCEPTABLE FOR A VEHICLE THAT IS 10 YEARS OLD. *TR
Incident date: Oct 11, 2013
AFTER AN OIL CHANGE, USING FULLY SYNTHETIC OIL PER STERLING MCCALL LEXUS OF HOUSTON, THE LEXUS LS460 SHOWS HESITATION IN ACCELERATION. AT LOCAL ROAD AND AT SPEED OF 15 MPH, I TRIED TO ACCELERATE AND PUSHED GAS PEDAL TO FLOOR, THE ENGINE RPM REACHED MORE THAN 5000 BUT THE CAR DID NOT ACCELERATE AS EXPECTED. WHILE IN THEORY THE ENGINE POWER REACHES PEAK OF 386 HORSE POWER AT 4200 RPM. IN ONE WORD, T... Read more
Incident date: Oct 11, 2013
AFTER AN OIL CHANGE, USING FULLY SYNTHETIC OIL PER STERLING MCCALL LEXUS OF HOUSTON, THE LEXUS LS460 SHOWS HESITATION IN ACCELERATION. AT LOCAL ROAD AND AT SPEED OF 15 MPH, I TRIED TO ACCELERATE AND PUSHED GAS PEDAL TO FLOOR, THE ENGINE RPM REACHED MORE THAN 5000 BUT THE CAR DID NOT ACCELERATE AS EXPECTED. WHILE IN THEORY THE ENGINE POWER REACHES PEAK OF 386 HORSE POWER AT 4200 RPM. IN ONE WORD, T... Read more
Incident date: Oct 11, 2013
AFTER AN OIL CHANGE, USING FULLY SYNTHETIC OIL PER STERLING MCCALL LEXUS OF HOUSTON, THE LEXUS LS460 SHOWS HESITATION IN ACCELERATION. AT LOCAL ROAD AND AT SPEED OF 15 MPH, I TRIED TO ACCELERATE AND PUSHED GAS PEDAL TO FLOOR, THE ENGINE RPM REACHED MORE THAN 5000 BUT THE CAR DID NOT ACCELERATE AS EXPECTED. WHILE IN THEORY THE ENGINE POWER REACHES PEAK OF 386 HORSE POWER AT 4200 RPM. IN ONE WORD, T... Read more
Incident date: Oct 4, 2013
DRIVING ON THE HIGHWAY MY WIFE NOTICED A FILM ON THE BACK WINDOW AS WE WERE HEADED FROM ONALASKA WI TO EAU CLAIRE WI ABOUT 20 MILES FROM EAU CLAIRE THE OIL LAMP STARTED TO FLICKER THEN CAME ON SOLID. WE ALSO HEARD A FLAPPING SOUND. WE WERE NOT SURE WHAT WAS GOING ON WE STOPPED AT A KWIK TRIP GAS STATION AND CHECKED THE OIL DIP STICK AND NOTICED NO OIL. ALSO CHECKED THE BACK OF THE CAR HAD OIL FIL... Read more
Incident date: Oct 3, 2013
TL* THE CONTACT OWNS A 2008 LEXUS LS460. THE CONTACT STATED WHILE DRIVING 70 MPH, THE FRONT AND REAR WINDSHIELD WAS COMPLETELY COVERED WITH FOG WITHOUT ANY WARNINGS. THE CONTACT STATED THE FAILURE TO BE A SIGNIFICANT SAFETY ISSUE SINCE IT BLOCKED HIS VISIBILITY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED HIM TO USED THE RECYCLED AIR INSTEAD ... Read more
Incident date: Aug 22, 2013
I PURCHASED A 2008 LEXUS IS250 IN FEBRUARY 2011, I HAVE LOVED MY CAR AND HAVE TAKEN THE UTMOST CARE OF IT, BUT RECENTLY ON A LONG ROAD TRIP I NOTICED MY DASH WAS ACTUALLY MELTING CAUSING A DISTRACTING GLARE TO THE POINT MY VISION OF THE ROAD IS BLOCKED (PRETTY HAZARDOUS, IF YOU ASK ME). I BEGAN RESEARCHING THE ISSUE, AND FROM WHAT I HAVE FOUND THIS IS A COMMON PROBLEM WITH LEXUS AND TOYOTA. LE... Read more
Incident date: Sep 17, 2013
WHILE DRIVING ON THE HIGHWAY AT 60 MILES / H MY DRIVERSIDE WINDOW SUDDENLY FELL DOWN WHICH SERIOUSLY DISTRACTED ME AND WHICH ALMOST RESULTED IN A COLLISION WITH ANOTHER CAR. FEEDBACK FROM LEXUS IS THAT THE PLASTIC TABS THAT HOLD THE WINDOW DISINTEGRATE OVER TIME AND AS A RESULT THE ENTIRE WINDOW WILL NEED TO BE REPLACED. IT'S CLEARLY A SAFETY HAZARD AND SHOULD PRO-ACTIVELY BE ADDRESSED BY LEXUS.... Read more
Incident date: Sep 17, 2013
WHILE DRIVING ON THE HIGHWAY AT 60 MILES / H MY DRIVERSIDE WINDOW SUDDENLY FELL DOWN WHICH SERIOUSLY DISTRACTED ME AND WHICH ALMOST RESULTED IN A COLLISION WITH ANOTHER CAR. FEEDBACK FROM LEXUS IS THAT THE PLASTIC TABS THAT HOLD THE WINDOW DISINTEGRATE OVER TIME AND AS A RESULT THE ENTIRE WINDOW WILL NEED TO BE REPLACED. IT'S CLEARLY A SAFETY HAZARD AND SHOULD PRO-ACTIVELY BE ADDRESSED BY LEXUS.... Read more
Incident date: Sep 17, 2013
WHILE DRIVING ON THE HIGHWAY AT 60 MILES / H MY DRIVERSIDE WINDOW SUDDENLY FELL DOWN WHICH SERIOUSLY DISTRACTED ME AND WHICH ALMOST RESULTED IN A COLLISION WITH ANOTHER CAR. FEEDBACK FROM LEXUS IS THAT THE PLASTIC TABS THAT HOLD THE WINDOW DISINTEGRATE OVER TIME AND AS A RESULT THE ENTIRE WINDOW WILL NEED TO BE REPLACED. IT'S CLEARLY A SAFETY HAZARD AND SHOULD PRO-ACTIVELY BE ADDRESSED BY LEXUS.... Read more
Incident date: Sep 5, 2013
AFTER EXITING A PARKING LOT BY BACKING OUT, LEXUS RX 350 DRIVER PRECEDED TO THE PARKING LOT EXIT. UPON MAKING A LEFT HAND TURN TOWARDS THE EXIT, THE CAR IMMEDIATELY LURCHED FORWARD AND DESPITE THE DRIVERS ATTEMPT TO STOP THE CAR BY APPLYING THE BRAKES, THE CAR HIT ANOTHER PARKED CAR. THE RX 350 CAME TO A STOP ONLY AFTER HITTING THE CURBING OF THE PARKING LOT. THE CAR THAT WAS HIT WAS UNOCCUPIED. T... Read more
Crash
Incident date: Oct 2, 2013
CAR WAS BOUGHT NEW IN SEPT OF 2009 MY WIFE DRIVES IN TOWN AND IT ONLY HAS 27000 MILES ON IT AND THE TWO FRONT TIRES ARE SHOWING STEEL BELTS ON BOTH INSIDE OF TIRES,PRETTY ON SAFE. HAVE BEEN TOLD IT IS HOW THE CAR IS SET UP. THE PROBLEM WILL KEEP HAPPENING. MY WIFE WOULD NOT TOLD ME BUT SHE HEARD SOMETHING SLAPPING.CHECKED IT OUT AND FOUND BOTH FRONT TIRES ARE BAD AND DANGEROUS TO DRIVE WITH. WHAT ... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Oct 1, 2013
Incident date: Jan 15, 2011
TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT WAS DRIVING 55 MPH WHEN THE VEHICLE BEGAN TO VEER FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE REMEDY FOR NHTSA CAMPAIGN ID NUMBER: 12V373000 (SUSPENSION) WAS PERFORMED HOWEVER, THE FAILURE LATER RECURRED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION). THE CONTACT ATTEMPTED TO MA... Read more
Incident date: Sep 30, 2013
AS OF THIS DATE, THERE HAS NOT BEEN AN ACCIDENT OR FAILURE TO THE STEERING RACK ON THIS CAR. HOWEVER, WHEN THE CAR WAS IN THE LEXUS DEALERSHIP FOR A ROUTINE OIL CHANGE, I WAS TOLD BY A REPRESENTATIVE OF THE SERVICE DEPARTMENT THERE IS A LEAKAGE OF FLUID FROM THE STEERING RACK BOOT AND IF LEFT UN-REPAIRED IT WOULD BE A SIGNIFICANT PROBLEM. WHAT CAUGHT MY ATTENTION MORE WAS THEIR STATEMENT THAT THIS... Read more
Incident date: Dec 15, 2012
PULLED OVER IN DEC 2012 AND GIVEN VERBAL BY POLICE BECAUSE DRIVER SIDE LOW BEAM HEADLIGHT OUT/WHILE TALKING TO POLICE CLICKED LIGHTS ON AND OFF AND HEADLIGHT STARTED WORKING. HAD BALANCE CHANGED. 29 SEP 2013 PULLED OVER BY POLICE BECAUSE DRIVE SIDE LOW BEAM HEADLIGHT OUT/CLICKED LIGHTS ON AND OFF AND LIGHT WORKING/RECEIVED TICKET FOR IMPROPER HEADLIGHT. *TR
Incident date: Sep 26, 2013
WHILE THE CAR WAS PARKED, THE FRONT BUMPER CAME LOOSE AFTER A MINOR CONTACT WITH ANOTHER VEHICLE. ALMOST THE SAME HAPPENED A YEAR EARLIER WHILE CAR WAS BARELY MOVING AND REARENDED A SMALL HONDA CAR, WHICH WAS NOT EVEN SCRATCHED, THE WHOLE FRONT END THEN HAD TO BE REPLACED BECAUSE THE SCREWS AND PLASTIC FASTENERS ATTACHING THE BUMPER TO THE BODY BROKE OFF. *TR
Incident date: Sep 21, 2013
I WISH TO INFORM YOU ABOUT A SERIOUS INCIDENT THAT OCCURRED ON SEPTEMBER 21, 2013 WHILE DRIVING MY LEXUS 350 AWD 2012. I WAS PARKING THE CAR. MY FOOT WAS ON THE BREAK PEDAL AND I WAS ABOUT TO REVERSE WHEN THE CAR SUDDENLY SELF ACCELERATED AND WENT UP A 45 DEGREE EMBANKMENT. THE CAR DROVE OVER VERY LARGE BOULDERS THAT WERE AT THE HEAD OF THE PARKING SPACE. THE UNDERBELLY OF THE CAR RAMMED INTO ... Read more
Incident date: Aug 15, 2013
WHILE PARK AT A STOP LIGHT, THE AUTO, THIRD IN LINE WAS IMPACTED BY A TRUCK TRAVELING 40-50 MPH, NO BRAKING, AND HIT AND RUN. MY WIFE WAS ALONE IN THE CAR, WHICH WAS DRIVEN INTO A PICKUP AND SUBSEQUENTLY INTO A BUICK. OF THE 12 AIRBAGS AVAILABLE, NOT ONE ACTUATED, CAUSING SERIOUS INTERNAL AND EXTERNAL BRUISING WITH THE SEAT BELT AND STEERING WHEEL IMPACT. THE DRIVERS SEAT BROKE LOOSE FROM IT... Read more
Crash
3 injured
Incident date: Aug 15, 2013
WHILE PARK AT A STOP LIGHT, THE AUTO, THIRD IN LINE WAS IMPACTED BY A TRUCK TRAVELING 40-50 MPH, NO BRAKING, AND HIT AND RUN. MY WIFE WAS ALONE IN THE CAR, WHICH WAS DRIVEN INTO A PICKUP AND SUBSEQUENTLY INTO A BUICK. OF THE 12 AIRBAGS AVAILABLE, NOT ONE ACTUATED, CAUSING SERIOUS INTERNAL AND EXTERNAL BRUISING WITH THE SEAT BELT AND STEERING WHEEL IMPACT. THE DRIVERS SEAT BROKE LOOSE FROM IT... Read more
Crash
3 injured
Incident date: Aug 15, 2013
WHILE PARK AT A STOP LIGHT, THE AUTO, THIRD IN LINE WAS IMPACTED BY A TRUCK TRAVELING 40-50 MPH, NO BRAKING, AND HIT AND RUN. MY WIFE WAS ALONE IN THE CAR, WHICH WAS DRIVEN INTO A PICKUP AND SUBSEQUENTLY INTO A BUICK. OF THE 12 AIRBAGS AVAILABLE, NOT ONE ACTUATED, CAUSING SERIOUS INTERNAL AND EXTERNAL BRUISING WITH THE SEAT BELT AND STEERING WHEEL IMPACT. THE DRIVERS SEAT BROKE LOOSE FROM IT... Read more
Crash
3 injured
Incident date: Sep 25, 2013
DASH BOARD HAS BEGUN TO CRACK. CONCERNED THERE WOULD BE A SAFETY ISSUE IF THE AIR BAGS WERE DEPLOYED. APPARENTLY THIS IS A COMMON ISSUE FOR THE LEXUS 03-09 IN THE GX MODEL AND ALSO THE RX MODEL. LEXUS IS FULL AWARE OF THE ISSUE, BUT HAS HAPPENED AFTER WARRANTY EXPIRED. *JS
Incident date: Jan 1, 2012
TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT STATED THAT THE DASHBOARD MATERIAL WAS DEFECTIVE AND BECAME FRACTURED. THE DEALER ADVISED THE CONTACT THAT THE DASHBOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DASHBOARD WAS NOT REPLACED. THE FAILURE MILEAGE WAS 88,403 AND THE CURRENT MILEAGE WAS 98,000. UPDATED 11/30/13
Incident date: Aug 31, 2012
BELOW ARE EXCERPTS OF A LETTER SENT ON JULY 16TH, 2013, TO WHICH I HAVE NOT RECEIVED A REPLY. I AM WRITING TO YOU ON BEHALF OF MY CLIENT, _____________, CONCERNING A PROBLEM IN THE STEERING OF HER 2007 LEXUS ES350. THE LEXUS DEALERSHIP, FREEMAN LEXUS IN SANTA ROSA, CALIFORNIA, HAS REFUSED TO REIMBURSE MY CLIENT FOR REPAIRS THAT WERE MADE TO DEAL WITH THE SHUDDER AND CLICKING PROBLEMS IN MY C... Read more
Incident date: Sep 21, 2013
I BROUGHT MY CAR IN FOR SERVICE ON 9/10 AND HAD MY BRAKE BOOSTER AND WATER PUMP REPLACED. I WAS OUT OF TOWN FOLLOWING THAT AND DID NOT DRIVE MY CAR MUCH. ON 9/21, I GOT INTO MY CAR AND THE NAVIGATION SCREEN WAS NOT WORKING. IT DISPLAYS CORRECTLY AND THE BACKUP CAMERA WORKS BUT IT IS UNRESPONSIVE TO MY TOUCH. I CANNOT ADJUST THE AIR, RADIO, OR NAVIGATION. I READ MANY, MANY FORUMS ONLINE OF PEOPLE H... Read more
Incident date: Mar 15, 2013
TL* THE CONTACT OWNS A 1999 LEXUS GS300. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE ENTIRE FRONT END DROPPED TO THE GROUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE DRIVER'S SIDE LOWER BALL JOINT WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED TWO MONTHS LATER. THE VEHICLE WAS TOWED BACK TO THE MECHANI... Read more
Incident date: May 7, 2013
THE LEXUS DRIVER (DRIVER 1) WAS HEADING SOUTHBOUND ON 112TH AVE SE (IN NEWCASTLE, WA) APPROACHING THE INTERSECTION WITH SE 64TH ST. SHE PASSED THROUGH THE INTERSECTION AS IT WAS CLEAR AND SHE HAD THE RIGHT OF WAY AS THE STOP SIGN WAS INTENDED FOR THE DRIVER WHO HIT HER. THE 2ND DRIVER SAID HE FORGOT TO LOOK TO HIS LEFT AND ACCELERATED FORWARD INTO HIS LEFT TURN ONTO 112TH AVE SE. DRIVER 2 HIT DR... Read more
Crash
1 injured
Incident date: Sep 16, 2013
WHILE DRIVING ON I84W IN IDAHO AT 65 MPH AND TOWING A 2013 AIRSTREAM 23D TRAILER THE MIRROR ON THE DRIVERS SIDE FOLDED BACK WHILE DRIVING DUE TO THE WIND CAUSING LOSS OF VISIBILITY TO THE LEFT REAR AND WE COULD NOT SEE VEHICLES APPROACHING TO OVERTAKE US. THE LEXUS IS EQUIPPED WITH FACTORY INSTALLED TOWING PACKAGE. AS THE AIRSTREAM TRAILER IS WIDER THAN THE LEXUS TOWING MIRRORS ARE REQUIRED BY L... Read more
Incident date: Sep 18, 2013
SUSPENSION WILL NOT ADJUST AND THE OFF LIGHT KEEPS BLINKING
Incident date: Sep 18, 2013
SUSPENSION WILL NOT ADJUST AND THE OFF LIGHT KEEPS BLINKING
Incident date: Aug 9, 2013
IN AUG 2013 I NOTICED EVERY TIME I PASSED OVER A SMALL BUMP THAT A LOUD CLUNK WOULD EMIT FROM THE REAR SUSPENSION. IT HAPPENED WHENEVER I PASS OVER A BUMP OR A CHUCK HOLE. IT DOESN'T SEEM SPEED RELATED. IT SOUNDS TO ME AS IF THE REAR SUSPENSION IS BOTTOMING OUT OR LOOSE. I JUST SAW THAT TOYOTA HAD SOME SUV SUSPENSION RECALLS LAST WEEK AND I AM NOW AFRAID THAT SINCE MY SUV SHARES COMMON PARTS W... Read more
Incident date: Aug 18, 2013
I WAS DRIVING SOUTHBOUND ON THE 405 IN LOS ANGELES. I WAS BEGINNING TO CHANGE LANES AND WAS LOOKING INTO MY DRIVER'S SIDE REAR VIEW MIRROR WHEN I OBSERVED THE MOLDING COME OFF OF THE LEFT REAR QUARTER PANEL WINDOW AND STRIKE THE HOOD AND WINDSHIELD OF THE CAR BEHIND ME. IT OCCURRED TO ME HOW DANGEROUS THIS COULD HAVE BEEN IF A MOTORCYCLIST HAD BEEN FOLLOWING ME. IT COULD HAVE EASILY HIT HIM OR ... Read more
Incident date: Aug 18, 2013
I WAS DRIVING SOUTHBOUND ON THE 405 IN LOS ANGELES. I WAS BEGINNING TO CHANGE LANES AND WAS LOOKING INTO MY DRIVER'S SIDE REAR VIEW MIRROR WHEN I OBSERVED THE MOLDING COME OFF OF THE LEFT REAR QUARTER PANEL WINDOW AND STRIKE THE HOOD AND WINDSHIELD OF THE CAR BEHIND ME. IT OCCURRED TO ME HOW DANGEROUS THIS COULD HAVE BEEN IF A MOTORCYCLIST HAD BEEN FOLLOWING ME. IT COULD HAVE EASILY HIT HIM OR ... Read more
Incident date: Sep 13, 2013
THE FRONT BRAKES DEVELOPED AN EXTREMELY LOUD METAL ON METAL SOUND WITH DECREASED BRAKING PERFORMANCE. I BROUGHT MY VEHICLE TO LEXUS WHO CONFIRMED THAT THERE IS A KNOWN PROBLEM AND THAT THEY HAVE A TSB ON THE PROBLEM. THE SOLUTION REQUIRES REPLACING THE ROTORS, BRAKE PADS AN FINS. THE NEW PARTS HAVE BEEN COMPLETELY REDESIGNED TO FIX THE DESIGN FLAWS. UNFORTUNATELY, LEXUS WANTS TO CHARGE $600 TO ... Read more
Incident date: Jun 12, 2013
I OWN A 2006 LEXUS GS300 WITH CURRENTLY 87,000 MILES AND FOR THE PAST 2 MONTHS, THE HEADLIGHTS SEEM TO TURN ITSELF OFF WHILE DRIVING. . MOST TIMES IT HAPPENS ON PASSENGER ! I HAVE TO TURN THE LIGHT SWITCH OFF AND ON FOR IT TO WORK AGAIN (FOR ANOTHER FEW MINUTES AND IT WOULD TURN ITSELF OFF AGAIN). *TR
Incident date: Mar 1, 2012
I HAVE BEEN TRYING TO HAVE LEXUS WOODLAND HILLS FIX MY 2007 RX 400H REGARDING AN ISSUE WITH MY ALARM. MY ALARM GOES OFF RANDOMLY. I HAPPENED TO FIND OUT ABOUT IT WHEN A CLASS I WAS ATTENDING ANNOUNCED OVER THE LOUD SPEAKER THAT A GOLD LEXUS SUV HAD ITS ALARM GOING OFF. I WENT OUT, RESET IT, AND WENT BACK TO CLASS. WHEN THEY GOT ME OUT A SECOND TIME ABOUT A HALF AN HOUR LATER, I JUST LEFT THE CA... Read more
Incident date: Mar 5, 2013
I SPECIAL ORDERED A 2003 LEXUS IS 300 IN 2002 IN WHICH WAITED 2 MONTHS FOR ITS ARRIVAL. THERE HAS BEEN SEVERAL RECALLS WITH COMPONENTS ON MY CAR BUT LEXUS SELECTED JUST A FEW TO SEND LETTERS TO. INITIALLY, THE DASHBOARD WAS MANUFACTURE WITH DEFECTIVE MATERIAL AND LEXUS CORPORATION REFUSED TO TAKE CARE OF IT. I AM STILL WORKING ON THIS ISSUE THEN THERE IS THE SENSOR2 BANK1 WHICH MY TRAC OFF BLINKI... Read more
Crash
Incident date: Mar 5, 2013
I SPECIAL ORDERED A 2003 LEXUS IS 300 IN 2002 IN WHICH WAITED 2 MONTHS FOR ITS ARRIVAL. THERE HAS BEEN SEVERAL RECALLS WITH COMPONENTS ON MY CAR BUT LEXUS SELECTED JUST A FEW TO SEND LETTERS TO. INITIALLY, THE DASHBOARD WAS MANUFACTURE WITH DEFECTIVE MATERIAL AND LEXUS CORPORATION REFUSED TO TAKE CARE OF IT. I AM STILL WORKING ON THIS ISSUE THEN THERE IS THE SENSOR2 BANK1 WHICH MY TRAC OFF BLINKI... Read more
Crash
Incident date: Sep 5, 2013
DRIVING SOUTH ON FLORIDA TURNPIKE, CAR SUDDENLY ACCELERATED --UNABLE TO STEER IT OR SLOW IT DOWN--HAD TO GET OFF HIGHWAY TO AVOID COLLISION --TURNED WHEEL TO RIGHT AND SLID ACROSS SWALE INTO THICKET OF TREES WANT TO GET A USED LEXUS TO REPLACE THIS BE BUT AM AFRAID OF SAFETY ISSUES NOW. *TR
Crash
Incident date: Sep 5, 2013
DRIVING SOUTH ON FLORIDA TURNPIKE, CAR SUDDENLY ACCELERATED --UNABLE TO STEER IT OR SLOW IT DOWN--HAD TO GET OFF HIGHWAY TO AVOID COLLISION --TURNED WHEEL TO RIGHT AND SLID ACROSS SWALE INTO THICKET OF TREES WANT TO GET A USED LEXUS TO REPLACE THIS BE BUT AM AFRAID OF SAFETY ISSUES NOW. *TR
Crash
Incident date: Sep 5, 2013
DRIVING SOUTH ON FLORIDA TURNPIKE, CAR SUDDENLY ACCELERATED --UNABLE TO STEER IT OR SLOW IT DOWN--HAD TO GET OFF HIGHWAY TO AVOID COLLISION --TURNED WHEEL TO RIGHT AND SLID ACROSS SWALE INTO THICKET OF TREES WANT TO GET A USED LEXUS TO REPLACE THIS BE BUT AM AFRAID OF SAFETY ISSUES NOW. *TR
Crash
Incident date: May 22, 2013
TL* THE CONTACT OWNS A 2005 LEXUS RX-330. THE CONTACT WAS ENTERING THE VEHICLE AND NOTICED THAT THE DASHBOARD BEGAN TO CRACK AND DISINTEGRATE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER AND WAS DIAGNOSED WITH HYDROLYSIS. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PROGRESSED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 84000.
Incident date: Sep 1, 2011
THE DASHBOARD ON THIS CAR HAS BEEN MELTING OVER THE YEARS. IT IS GARAGED ALL THE TIME BUT IF I PUT IT IN THE SUN FOR EVEN 30 MINUTES, IT BECOMES STICKY AND CHEMICALS START TO LEACH INTO THE CAR AND IT SMELLS HORRIBLE. IF I TOUCH THE DASHBOARD, BLACK PAINT COMES OFF ONTO MY FINGERS. I TOOK IT TO THE DEALER AND THEY SAID THEY HAD SEEN IT BEFORE AND I COMPLAINED TO LEXUS. BECAUSE THERE IS NO RECALL, ... Read more
Incident date: Jan 6, 2011
I PURCHASED THE CAR WITH A CERTIFIED PRE-OWNED WARRANTY AS I DID WITH TWO OTHER LEXUS THAT I HAVE OWNED. SHORTLY AFTERWARD I NOTICED THAT WHEN I SLOWED DOWN TO STOP AT THE TOP A STEEP HILL THE CAR WOULD SUDDENLY LURCH FORWARD AND I HAD TO APPLY THE BRAKE TO STOP THE CAR. I WENT TO THE DEALER AND TOOK A RIDE WITH THE SERVICE MANAGER WITH A LAPTOP ATTACHED TO THE CAR. I DUPLICATED THE PROBLEM. THE D... Read more
Incident date: Sep 5, 2012
TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT STATED THAT THE PLASTIC COMPONENTS OF THE DOOR PANELS AND DASHBOARD BEGAN TO SLOWLY MELT OVER THE COURSE OF TIME, EXPOSING A SHINY COAT THAT BLINDED THE CONTACT WHEN THE SUNLIGHT WOULD REFLECT FROM THE COATING. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE DOOR PANELS AND THE DASHBOARD WOULD NEED TO BE R... Read more
Incident date: Sep 3, 2013
SEPTEMBER 20, 2012 I EXPERIENCED MY FIRST MISFIRE ISSUE WITH MY 2008 LEXUS IS 250. AS I ACCELERATED TO APPROX 65 MPH TO ENTIRE A BUSY HIGHWAY ON RAMP, I LOST ALL ACCELERATION IN MY VEHICLE. AS THIS HAPPENED, I HAD THE CHECK ENGINE LIGHT FLASHING, MY CHECK VSC INDICATOR DISPLAYING, AND MY TRACTION CONTROL LIGHT ILLUMINATING. I CALLED LEXUS, THEY ADVISED THAT THE CAR NEEDED BE TOWED IN AND THE BEG... Read more
Incident date: Sep 3, 2013
SEPTEMBER 20, 2012 I EXPERIENCED MY FIRST MISFIRE ISSUE WITH MY 2008 LEXUS IS 250. AS I ACCELERATED TO APPROX 65 MPH TO ENTIRE A BUSY HIGHWAY ON RAMP, I LOST ALL ACCELERATION IN MY VEHICLE. AS THIS HAPPENED, I HAD THE CHECK ENGINE LIGHT FLASHING, MY CHECK VSC INDICATOR DISPLAYING, AND MY TRACTION CONTROL LIGHT ILLUMINATING. I CALLED LEXUS, THEY ADVISED THAT THE CAR NEEDED BE TOWED IN AND THE BEG... Read more