Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Jun 2, 2025
The contact owns a 2018 Ford Expedition. The contact stated that while the vehicle was parked and occupied, the gear shifter failed to shift into drive(D). The shift system fault message was displayed. The contact exited the vehicle, opened the hood, moved a wire on the transmission, and the vehicle operated as intended. A dealer was contacted. The vehicle was taken to the dealer, where it was dia... Read more
Incident date: Jun 16, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experi... Read more
Incident date: Jun 16, 2025
The contact owns a 2017 GMC Yukon Denali. The contact stated that while driving at undisclosed speeds, the vehicle started bouncing. The contact stated that the transmission also failed to shift properly. The service engine and suspension warning lights were illuminated. The vehicle was taken to the dealer, and the contact was informed that a bearing had detached, and the transmission had failed. ... Read more
Incident date: Jun 16, 2025
The contact owns a 2017 GMC Yukon Denali. The contact stated that while driving at undisclosed speeds, the vehicle started bouncing. The contact stated that the transmission also failed to shift properly. The service engine and suspension warning lights were illuminated. The vehicle was taken to the dealer, and the contact was informed that a bearing had detached, and the transmission had failed. ... Read more
Incident date: Jun 16, 2025
The contact owns a 2017 GMC Yukon Denali. The contact stated that while driving at undisclosed speeds, the vehicle started bouncing. The contact stated that the transmission also failed to shift properly. The service engine and suspension warning lights were illuminated. The vehicle was taken to the dealer, and the contact was informed that a bearing had detached, and the transmission had failed. ... Read more
Incident date: Jun 14, 2025
I was sold a 2023 Nissan Rogue last July From *** Nissan of Topsham ME. that had a faulty main seal/head gasket which allowed exhaust,coolant and freon vapors to be blown into the car effectively creating a gas chamber. 31 days after my purchase at service appointment to fix defroster I was told "all the coolant leaked out of the resevoir and we don't know where it went, you should keep an eye on ... Read more
1 injured
Incident date: May 24, 2025
I was making a right turn and my signal started flashing faster than normal and stated service passenger front turn lamp. There is no way of service without replacing the entire headlight which is $2000.00 for one side. Took to gm dealer about a month ago to diagnose the opposite side and they stated warranty will not cover it. The truck had approximately 76k miles on it when the driver side was l... Read more
Incident date: Jun 10, 2025
This is a large scale problem with Tesla due to their "easy entry" which automatically moves the front seats to fit the drivers saved positions. Due to Tesla not properly securing the wires under the seat, they get crimped over time causing an error of "safety restraint system issue." There have been thousands of reported Teslas with a simple Google search. The service center also stated to me thi... Read more
Incident date: Nov 1, 2024
Child safety locks on back left door do not lock allowing back seat passengers to open door freely and endangering everyone in vehicle.
Incident date: Mar 1, 2025
Vehicle surged, lost all power while driving, switched to neutral and would not restart.
Incident date: Mar 1, 2025
I was driving on the freeway and the car stuttered and then stopped, had to get towed home found out the aux battery was bad, replaced that and brake hub and sensor on driver tire but abs. And anti swerve light. Also no cruise control. Screen says Fcw unavailable service required, also 4wf service.
Incident date: Dec 28, 2024
WMWZG3C50CTY37438 Scan.pdf
Incident date: Dec 28, 2024
Warning display of the following on the dashboard: Early lane departure mitigation problem collision mitigation system problem brake system mitigation Adaptive cruise control problem lane keeping assist problem
Incident date: Dec 28, 2024
Warning display of the following on the dashboard: Early lane departure mitigation problem collision mitigation system problem brake system mitigation Adaptive cruise control problem lane keeping assist problem
Incident date: Oct 10, 2024
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that while the vehicle was parked, the contact approached the vehicle and observed that the passenger’s and driver’s side roof rail air bags had independently deployed. The contact stated that there were no passengers in the rear seats during the failure. The contact had the vehicle towed to a local auto body shop; however, t... Read more
Incident date: Jun 6, 2025
Manufacturer has failed to provide a remedy for recall campaign R24B2 in a timely manner. The vehicle capability is impaired as the effective range is now limited due to the inability to fast charge the vehicle. It no longer provides the same functionality. The value of the vehicle is also reduced due to the open recall, so I am unable to resell the vehicle and replace it with a comparable model... Read more
Incident date: Oct 6, 2022
Sine there is a recall for my vehicle, it can no pass an emissions state inspection so i can register my vehicle
Incident date: Oct 6, 2022
My vehicle randomly throws on the parking brake while driving. I have almost been rearended because of it. In order to get the parking brake to release i have to shut off the vehicle and wait 30 seconds then when I restart it, it releases. I get a message on my dashboard when this happens that says Auto Emergency Braking (AEB) limited functionality service required. This has happened multiple t... Read more
Incident date: Jun 3, 2025
I am the owner of a 2021 Ford Mustang Mach-E and have experienced repeated failures of the front-facing camera system, which directly impacts critical safety features such as automatic emergency braking, lane-keeping assist, and adaptive cruise control. When the camera fails, these safety systems become unavailable or behave unpredictably, putting my safety and that of others at risk. The issue b... Read more
Incident date: Jun 4, 2025
The touch screen infotainment system has the well known “Ghost Touch.” While I am driving, the touch screen can at random, activate buttons, make phone calls, change navigation systems, and activate any other features through the display. It can at times create an extremely dangerous situation while I am driving because the drivers attention is suddenly and at random being taken from the road.... Read more
Incident date: Jan 4, 2025
The knob for the A/C can not handle the amperage when in the 4 position, it gets too hot, melts, and shuts off the system. It is available for inspection. Hyundai is acutely aware of this problem and recalled it in other years, the same as their junk engines, but once again the owners of the 2013 are left out in the dark. This is a fire hazard that the manufacturer is trying to sweep under the ... Read more
Incident date: Jan 4, 2025
Driving in the express lanes south of Atlanta in the rain, the vehicle's Automatic Emergency Braking system activated for no reason. There were no other vehicles around, and we were on a straightaway. It was such an abrupt deceleration that if another vehicle had been tailgating me, they probably would have run into me.
Incident date: Jan 4, 2025
Driving in the express lanes south of Atlanta in the rain, the vehicle's Automatic Emergency Braking system activated for no reason. There were no other vehicles around, and we were on a straightaway. It was such an abrupt deceleration that if another vehicle had been tailgating me, they probably would have run into me.
Incident date: May 19, 2025
The contact owns a 2017 Ford Expedition. The contact stated that the instrument panel was either partially illuminated, or the extremely low-lit. The contact stated that occasionally the instrument panel was blank. Additionally, back over prevention camera was occasionally blinking or was inoperable, failing to provide an image as needed. The contact had to pull over and restart the vehicle for th... Read more
Incident date: May 2, 2025
I one pedal drive and concurrently regenerative breaking is on since November of 2018. Having reversed out of the garage and then closing the garage door and before I reversed on to the street the OptiQ roughly lurched forward while stationary. While slowly entering the home garage to park, the OptiQ performed a forward lurching over a wooden barrier touching the wall (5/31/25). The front grill... Read more
Incident date: May 30, 2025
On [XXX], I was pulling into a parking spot in a parking lot [XXX] in San Francisco. When I engaged the brakes, the vehicle did not stop and continued moving forward. The vehicle accelerated a bit and climbed over the parking lot barrier, onto the pedestrian sidewalk, and into the street despite continued brake depression. The right side of the vehicle made contact with the parking meter on the si... Read more
Crash
Incident date: May 2, 2025
The contact owns a 2022 Ford F-150. The contact stated while driving 55-60 MPH, the instrument cluster intermittently went blank. Additionally, the rearview camera intermittently froze or displayed a blank image while reversing. The contact stated that after starting the vehicle, the transmission was slipping, and the transmission slammed into gear after the correct gear was recognized. The vehicl... Read more
Incident date: May 20, 2025
The contact owns a 2022 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a fai... Read more
Incident date: Oct 16, 2024
The 2022 Hyundai Elantra Hybrid Blue intermittently displays Check Hybrid System Stop Safety in instrument cluster screen, which stops the car from driving in either smart or normal. This happens on the roads and highways. This is very unsafe because at high speed when this happens you could easily get rear-ended because the car drops its speed and cannot accelerate any faster than 30 miles per ho... Read more
Incident date: May 27, 2024
On May 26, the car was running in electric mode and switched to gas because the power batteries were depleted. Shortly after switching to gas mode, lights came on the dash board saying Engine Not Available Get Service Immediately. I was on a highway at the time and fortunately had just enough left to get off and the car would not move any further. Turning the car on and off did not resolve the ... Read more
Incident date: May 14, 2025
When I drive my car it takes time before it kicks in to drive correctly
Incident date: Dec 20, 2023
When traveling on [XXX] in New York, at 78 mph, my 2018 Range Rover Evoque experienced an electronic power steering rack failure I had just picked up my neighbors from the airport and were on the way home. When traveling on a smooth, straight highway, the audible notification alerted and a message on the dash appeared stating "power steering reduced". When just trying to change lanes on the str... Read more
Incident date: May 17, 2025
1. When the air condition is turned on there is knocking/banging/thumping noise. It starts with a whinning noise and then gets thumping noise and then starts again with a whinning noise followed my a thumping noise. It can go over 15 to 20 mins and then stops and restarts again. Yes, it can easily be reproduced. 2. The whinning and thumping noise while the car is driving can cause a safety issue w... Read more
Incident date: May 16, 2025
The owner and operator of the vehicle, stated that they were driving the vehicle on the Interstate when they noticed white smoke and ashes emanating from the steering column. They pulled into the parking lot to investigate and opened the hood to see no smoke or fire. When they returned to the passenger compartment, the smoke turned black in color, and they observed fire emanating from the steering... Read more
Fire
Incident date: May 18, 2025
What is the problem? Battery failure after receiving recall 25V019 notice. I was informed in February 2024 that my 2022 Ford Bronco Sport was affected by a battery recall, but that the remedy was not yet available. The battery subsequently failed in April, requiring a paid replacement out of pocket ($313.99). I have attempted to get reimbursement from both the Ford dealership and Ford corporate. E... Read more
Incident date: May 19, 2025
The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline. The contact stated that... Read more
Incident date: May 19, 2025
Bought a 2020 Gle 350 used with 55000 miles on it. Within 3 weeks the check engine light comes on and the car goes into limp mode. Cannot drive it. Took it to Mercedes of Wilmington. They said it was a misfire on 4. They replaced all spark plugs and the coil to cylinder 4. Another month later the same thing happens. Took it back to Mercedes. Stated the car needs a new cylinder head at the cost of ... Read more
Incident date: May 19, 2025
Engine failed at 52.350 miles due to excessive oil consumption confirmed by a Kia dealership. Car was driving fine on 5/1/25, on 5/2/25, car started to stall with loud clicking noise, and wouldn't move fast, which then activated the check engine light.
Incident date: May 17, 2025
While driving, my car began to glitch out. The screens started turning on and off, the doors began locking and unlocking, and I lost my ability to steer, brake, and accelerate. It caused me to run a red light and I almost got into a severe accident. This issue has occurred several times, and during more recent occasions the car has turned off completely while driving. There were no warning lights ... Read more
Incident date: May 4, 2023
On Monday, April 21, I was traveling down a long hill (2 lanes up, 1 downhill) when my vehicle went into an uncontrolled, broadside skid into 2 lanes of oncoming traffic. I continued to skid back to the right side of the road, back to the left, and finally back to the right where I got it pulled onto the berm. Upon examination, my right rear tire was tilted outward at approximately 30 degrees. T... Read more
Incident date: Apr 29, 2025
The contact owns a 2023 Ford Mustang Mach-E. The contact stated while driving at an undisclosed speed, the safety features were independently deactivated. The contact stated that the message Forward Collision Avoidance brake assist unavailable was displayed. The vehicle was taken to the dealer where it was diagnosed with a failed radar and front camera system. The contact was informed that the rad... Read more
Incident date: May 15, 2025
While parked windshield started cracking from front left corner every few hours I go out to check it and the crack has spread halfway across windshield
Incident date: Dec 1, 2023
The contact is a lawyer whose client owned a 2016 Ford Transit. The contact stated that while driving at 30 MPH, the drive shaft coupling detached from the transmission. The contact stated that the air bags deployed in his vehicle. The contact stated that he sustained head and back injuries. Medical attention was required. The contact stated that a police report was filed. The contact mentioned th... Read more
Crash
1 injured
Incident date: May 14, 2025
The entire instrument panel/cluster went out while driving. It did come back on after going totally black. We had no ability to see speed, fuel, or any cameras. This happened yesterday, May 13, 2025. We are trying to get an appointment at the dealership to address it. There does not appear to be any error codes recorded by the vehicle for this event, according to the app. It appears that this prob... Read more
Incident date: May 14, 2025
The steering wheel seizes at highway speeds after driving for an extended period (2+ hours.) The steering seems to lock into a position so while approaching a curve you're unable to steer toward the center of the lane, requiring you to jerk the steering wheel towards the center of the lane to prevent going out of the lane. This issue was reported and taken to multiple GM dealerships to address an... Read more
Incident date: Oct 31, 2023
The contact called on behalf of her son, who owns a 2018 Ford Edge. The contact stated that while her son was driving on the highway at 60 MPH, there was white smoke coming from the rear end of the vehicle. The contact stated that the vehicle lost automotive power; however, there were no warning lights illuminated. The contact pulled over and had the vehicle towed to a local dealer, where the vehi... Read more
Incident date: May 13, 2025
The contact owns a 2012 Ram 1500. The contact stated that the check engine, air bag, and the fuel pump relay failure warning lights were illuminated. The contact stated that the exterior lights failed to operate as needed, and the vehicle occasionally failed to start. Additionally, the contact stated that the vehicle stalled while driving. The vehicle was taken to an independent mechanic who diagn... Read more
Incident date: Feb 21, 2025
Van is driven a few thousand miles per year since we purchased. Routine maintenance up kept and has just over 100K miles. Replaced coils, plugs as routine for maintenance but having a Cylinder 2 misfire, then it became #6 and now is "multiple random misfire" codes. vehicle shutters dangerously when driving and engine light comes on intermittently. EVERY person I know with this pentastar v6 has h... Read more
Incident date: Apr 7, 2025
I am reporting a potentially serious and widespread safety defect involving Goodyear Wrangler TrailRunner AT tires installed as factory equipment on General Motors trucks. My 2025 GMC Sierra 3500HD Denali has just 5,800 miles. Both rear tires, with DOT code 2724, have developed identical sidewall bulges behind the “NER” in the “TrailRunner” stamp. These bulges are consistent with internal... Read more
Incident date: May 11, 2025
Unknown, got this year model because ford supposedly fixed the head gasket issue in the 2015 model. 70k miles i bought used. Within a month a ton of white smoke started comming out of the exhaust on startup and car if driving for over 25 minutes will shake and shut off until I wait an hour it will start again with the white smoke. Reader says coolent bypass sensor as the only code. I changed it tw... Read more