Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Oct 4, 2013
THERE WAS A CONDENSATION THAT FORMED INSIDE THE DRIVER-SIDE HEADLIGHT. IT CAUSED THE HEADLIGHT TO SHORT-CIRCUIT AND BLOW OUT. ONE SIMPLY NEEDS TO GOOGLE 'LEXUS RX HEADLIGHT' AND THEY WILL FIND THIS TO BE A COMMON OCCURRENCE AMONG 2004-2009 MODELS OF LEXUS RX. UNFORTUNATELY, IT APPEARS LEXUS/TOYOTA WILL NOT ISSUE A RECALL FOR A WHAT IS CLEARLY A MANUFACTURER DEFECT, AND DEMANDING US TO REPAIR TH... Read more
Incident date: Jun 24, 2013
I HAD REPORTED ROUGH RIDE TO SALES SPECIALIST AND SERVICE DEPT. IT WAS ATTRIBUTED TO NEW SUSPENSION SPECIFICATIONS AND POSSIBLE TIRE PRESSURE. TIRE PRESSURE WAS LOWERED HOWEVER ROUGH RIDE PERSISTED. DURING THE 12 MONTH 10K FULL MAINTENANCE SERVICE OF RX350 BOTH REAR SHOCKS WERE FOUND LEAKING AND REPLACED (UNDER WARRANTY). SINCE I HAD BEEN MONITORING ROUGH RIDE ISSUES OF OTHER RX350'S ON LEXU... Read more
Incident date: Nov 2, 2013
(4) 235/55R-18 HANKOOK VENTUS AS RH07 XL TIRES THAT WERE INSTALLED ON A 2005 LEXUS RX330 SUV WITH LESS THAN 10,000 MILES ON THEM HAVE CAUSED NOTICEABLE NOISE AND VIBRATION ABOVE 45MPH. THE VEHICLE'S ALIGNMENT WAS CHECKED AND WITHIN VEHICLE SPEC AND THE TIRES/WHEELS HAVE BEEN RE-BALANCED. *TR
Incident date: Aug 1, 2013
I WAS RECENTLY GIFTED MY MOTHER'S 2004 LEXUS RX330 AND HAVE BEEN NOTICING FOR SOME TIME NOW AN EXTENSIVELY CRACKED DASHBOARD THAT HAD BEEN GETTING PROGRESSIVELY WORSE FOR THE PAST SEVERAL YEARS. IN ADDITION, THERE ARE SEVERAL STICKY SPOTS ON THE DASH WHICH APPEARS TO BE MELTING MATERIAL. I HAVE SEEN THIS COMPLAINT ONLINE REPEATEDLY FROM OTHER RX330 OWNERS AND WAS WONDERING IF THERE IS A CLASS ACT... Read more
Incident date: Nov 8, 2009
TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THAT THERE WAS CONDENSATION ON THE DRIVER'S SIDE HEADLIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE HEADLIGHT WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. ..UPDATED 12-26-13 *BF
Incident date: Nov 1, 2009
RUBBER HANDLE PART TO OPEN THE HATCH BACK, BECAME GOOEY LIKE TAR, AND MADE A BIG MESS. DIFFICULT TO CLEAN OFF OF THINGS AND HANDS. PROGRESSIVELY WORSENED. TEMPORARY REPETITIVE SOLUTIONS WAS TO CUT TO FIT BLACK DUCT TAPE AND TOTALLY COVER THE MESS, BUT COULD STILL PRESS THE MECHANISM IF NECESSARY. MOSTLY USE REMOTE NOW OR THE BUTTON IN THE DRIVER'S SEAT. LAST DUCT TAPE APPLICATION IS WEARING O... Read more
Incident date: Sep 17, 2013
AFTER PURCHASING CAR, I NOTICED DOOR PANELS SEEMED TO BE MELTING & REAL SMOOSHY WHEN YOU TOUCH IT. I TOLD DEALERSHIP & THEY JUST WANTED TO PATCH IT SO I GOT A SECOND OPINION FROM UPHOLSTERY SHOP & THEY SAID ITS REALLY NOTHING THEY CAN DO BUT PATCH IT BECAUSE ITS MOLDED!! I WOULD LIKE TO KNOW WHAT CAN BE DONE TO GET A RECALL INITIATED SO THIS CAN BE FIXED BEFORE IT GETS WORSE. *TR
Incident date: Oct 1, 2013
MY PASSENGER SIDE FRONT WINDOW WILL NOT ROLL UP PROPERLY. APPARENTLY THE PLASTIC CLIP BROKE OFF AND THE ENTIRE WINDOW HAS TO BE REPLACED. THIS IS DEFINITELY A DEFECT BY LEXUS. I HAVE SEEN A LOT OF COMPLAINTS ONLINE ABOUT THIS. LEXUS IS CHARGING 700 DOLLARS TO FIX. I WILL NOT BUY ANOTHER LEXUS OR RECOMMEND ONE TO ANYONE BECAUSE LEXUS SHOULD TAKE OWNERSHIP FOR THIS ONE. *TR
Incident date: Oct 1, 2013
MY PASSENGER SIDE FRONT WINDOW WILL NOT ROLL UP PROPERLY. APPARENTLY THE PLASTIC CLIP BROKE OFF AND THE ENTIRE WINDOW HAS TO BE REPLACED. THIS IS DEFINITELY A DEFECT BY LEXUS. I HAVE SEEN A LOT OF COMPLAINTS ONLINE ABOUT THIS. LEXUS IS CHARGING 700 DOLLARS TO FIX. I WILL NOT BUY ANOTHER LEXUS OR RECOMMEND ONE TO ANYONE BECAUSE LEXUS SHOULD TAKE OWNERSHIP FOR THIS ONE. *TR
Incident date: Oct 1, 2013
MY PASSENGER SIDE FRONT WINDOW WILL NOT ROLL UP PROPERLY. APPARENTLY THE PLASTIC CLIP BROKE OFF AND THE ENTIRE WINDOW HAS TO BE REPLACED. THIS IS DEFINITELY A DEFECT BY LEXUS. I HAVE SEEN A LOT OF COMPLAINTS ONLINE ABOUT THIS. LEXUS IS CHARGING 700 DOLLARS TO FIX. I WILL NOT BUY ANOTHER LEXUS OR RECOMMEND ONE TO ANYONE BECAUSE LEXUS SHOULD TAKE OWNERSHIP FOR THIS ONE. *TR
Incident date: Oct 18, 2013
AS I JUST EXITED THE HIGHWAY AND PULLED INTO THE PARKING LOT OF MY WORK, THE STEERING WHEEL SUDDENLY FROZE. I WAS ABOUT TO PARK IN AN OPEN SPOT, SO THE SPEED OF THE CAR WAS VERY LOW. AS I WAS REVERSING INTO THE SPOT, THE STEERING WHEEL JAMMED AND WOULD NOT TURN. I TRIED SHUTTING DOWN AND RESTARTING MANY TIMES BUT THE WHEEL WAS STUCK, AND REQUIRED ENORMOUS AMOUNT OF POWER TO TURN EVER SO SLIGHTL... Read more
Incident date: Oct 18, 2013
AS I JUST EXITED THE HIGHWAY AND PULLED INTO THE PARKING LOT OF MY WORK, THE STEERING WHEEL SUDDENLY FROZE. I WAS ABOUT TO PARK IN AN OPEN SPOT, SO THE SPEED OF THE CAR WAS VERY LOW. AS I WAS REVERSING INTO THE SPOT, THE STEERING WHEEL JAMMED AND WOULD NOT TURN. I TRIED SHUTTING DOWN AND RESTARTING MANY TIMES BUT THE WHEEL WAS STUCK, AND REQUIRED ENORMOUS AMOUNT OF POWER TO TURN EVER SO SLIGHTL... Read more
Incident date: Oct 22, 2013
TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THAT THERE WAS A POWER STEERING FLUID LEAK. THE VEHICLE WAS TO THE DEALER WHERE IT WAS FOUND THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE MANUFACTURER'S RECALL. THE FAILURE MILEAGE WAS 81,... Read more
Incident date: Nov 5, 2013
I RECEIVED AN URGENT SAFETY RECALL FROM LEXUS/ TOYOTA MOTORS REGARDING A NO-CHARGE REPLACEMENT FOR A 2GR-FSE INTAKE VVT ACTUATOR GEAR. WHEN I CONTACTED LEXUS, THEY INDICATED THAT PARTS WILL NOT BE AVAILABLE UNTIL MARCH OF 2014, (WITH NO GUARANTEE THAT THEY WILL HAVE THEM AT THAT POINT,) AND THAT THEY WOULD PLACE MY NAME ON A WAITING LIST. I FIND IT UNACCEPTABLE THAT I'M INFORMED OF A DANGEROUS S... Read more
Incident date: Jun 6, 2013
WHENEVER THE CAR IS EXPOSED UNDER THE SUN. THE DASHBOARD SEEMS TO BE MELTING WHICH MAKES IT SHINY AND IS MAKING DIFFICULT TO DRIVE. *TR
Incident date: Nov 1, 2010
THE DASH BOARD HAS BEEN MADE OF OF DEFECTIVE MATERIAL, IT HAS A VERY BAD GLARE LIKE A MIRROR. I GET SO SCARED BECAUSE THE GLARE GETS REALLY BAD THE SUNNIER IT IS OUT SIDE. IT REFLECTS RIGHT INTO MY EYES WHILE DRIVING. *TR
Incident date: Oct 23, 2013
I HAVE A LEXUS RX350 2008 WITH MOISTURE IN THE PASSENGER SIDE HEADLIGHT, NO MORE WARRANTY (55,000) AND IS BLOCKING THE LIGHT, WENT TO THE DEALER AND COST TOO MUCH TO REPAIR. *TR
Incident date: Nov 1, 2012
I DRIVE A 2006 LEXUS GS300 THAT IS HAVING A PROBLEM WITH THE EXTERIOR HEADLIGHT RANDOMLY TURNING OFF WHILE I AM DRIVING. THIS CAN BE VERY DANGEROUS AND I HAVE ALREADY RECEIVED ONE TICKET FOR THIS. I SEE THERE ARE MANY OTHER PEOPLE ON HERE COMPLAINING ABOUT THE EXACT SAME PROBLEM AND I DON'T UNDERSTAND WHY AN INVESTIGATION HAS NOT BEEN OPENED. THIS EXACT SAME PROBLEM HAPPENED TO WHAT IM ASSUMING... Read more
Incident date: Nov 1, 2012
I DRIVE A 2006 LEXUS GS300 THAT IS HAVING A PROBLEM WITH THE EXTERIOR HEADLIGHT RANDOMLY TURNING OFF WHILE I AM DRIVING. THIS CAN BE VERY DANGEROUS AND I HAVE ALREADY RECEIVED ONE TICKET FOR THIS. I SEE THERE ARE MANY OTHER PEOPLE ON HERE COMPLAINING ABOUT THE EXACT SAME PROBLEM AND I DON'T UNDERSTAND WHY AN INVESTIGATION HAS NOT BEEN OPENED. THIS EXACT SAME PROBLEM HAPPENED TO WHAT IM ASSUMING... Read more
Incident date: Jun 30, 2013
TL* THE CONTACT OWNS 2006 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD NEAR THE WINDSHIELD AND ALL OF THE DOOR PANELS HAVE MELTED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 75000.
Incident date: Aug 22, 2013
ON 8/22/13 , I WAS DRIVING ON THE STREET ABOUT 30 MILES PER HOUR . THE CAR WAS BRAKED AND LOCKED UP ALL BY IT SELF . MY FOOT WAS ON THE ACCELERATOR AT THE TIME AND NOT ON THE BRAKE . THE BRAKE LIGHT LITE UP ON THE DASH BOARD AND THE I PRESS THE ACCELERATOR BUT THE CAR WOULD NOT MOVE . WHEN I PUT MY FOOT ON THE BRAKE PADDLE , THE CAR WOULD GO UNTIL IT HIT ABOUT 10 MILES PER HOUR THEN LOCKED UP A... Read more
Incident date: Aug 22, 2013
ON 8/22/13 , I WAS DRIVING ON THE STREET ABOUT 30 MILES PER HOUR . THE CAR WAS BRAKED AND LOCKED UP ALL BY IT SELF . MY FOOT WAS ON THE ACCELERATOR AT THE TIME AND NOT ON THE BRAKE . THE BRAKE LIGHT LITE UP ON THE DASH BOARD AND THE I PRESS THE ACCELERATOR BUT THE CAR WOULD NOT MOVE . WHEN I PUT MY FOOT ON THE BRAKE PADDLE , THE CAR WOULD GO UNTIL IT HIT ABOUT 10 MILES PER HOUR THEN LOCKED UP A... Read more
Incident date: Oct 17, 2013
AFTER THE VEHICLE HAS BEEN RUNNING FROM A LIGHT OR STOP THERE IS HESITATION WHEN TRYING TO ACCELERATE. I HAVE TAKEN THE VEHICLE TO THE LEXUS DEALER IN OWINGS MILLS,MD.SEVERAL TIMES.THE FIRST INSTANCE THEY SAID COULD NOT GET THE VEHICLE TO REPEAT IT. I WENT BACK COMPLAINING FOR THE SECOND TIME A WAS TOLD THAT IT COULD BE FUEL INJECTORS CLOGGED FOLLOWED BY ANOTHER LIST OF POTENTIAL SERVICE ITEMS FOR... Read more
Incident date: Oct 1, 2013
THE ABS WILL ACTIVATE BELOW 5 MPH WHEN COMING TO A STOP. THE CAR WILL HAVE LITTLE STOPPING ABILITY AND ABS WILL ACTIVATE. THE ROAD SURFACE IS DRY AND CLEAR OF DEBRIS. *TR
Incident date: Oct 9, 2013
I TOOK MY CAR IN FOR REGULAR SERVICE A COUPLE OF WEEKS AGO AND THEY RECOMMENCED SEVERAL THINGS, INCLUDING REPLACING THE POWER STEERING RACK DUE TO A LEAK. I GOT A SECOND OPINION BEFORE REPLACING IT AND THEY SAID IT SEEMED VERY ODD TO HAVE THAT AT SUCH LOW MILEAGE. I THEREFORE DID LOTS OF RESEARCH TO SEE IF I WAS JUST UNLUCKY AND HAVE FOUND MANY PEOPLE THAT OWN A LEXUS OR TOYOTA HAVE HAD THIS PROB... Read more
Incident date: Oct 5, 2011
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT STATED THAT THE ENTIRE DASHBOARD AND FOUR DOOR PANELS HAD MELTED IN SOME AREAS AND EXHIBITED SEVERAL CRACKS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN INFORMED THE CONTACT THAT THE EXCESSIVE HOT WEATHER CAUSED THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE FAILU... Read more
Fire
Incident date: Sep 16, 2013
2001 LEXUS RX300. CONSUMER WRITES IN REGARDS TO AIR BAG MALFUNCTION. *SMD THE CONSUMER STATED HE WAS TRAVELING WEST AT 30 MPH. A VEHICLE TRAVELING SOUTH RAN A STOP SIGN AND ATTEMPTED A LEFT TURN. HE WAS UNABLE TO STOP AND COLLIDED WITH THE VEHICLE THAT RAN THE STOP SIGN. THE CONSUMERS VEHICLE ENCOUNTERED SIGNIFICANT DAMAGE TO THE DRIVERS SIDE FRONT END AND HOOD. THE AIR BAG DID NOT DEPLOY, AT T... Read more
Crash
1 injured
Incident date: Sep 10, 2013
TL* THE CONTACT OWNS A 2011 LEXUS IS 250C. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE SURGED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Incident date: Oct 20, 2013
TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT WHILE TRAVELING AT UNKNOWN SPEEDS, THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT CRASHED INTO ANOTHER VEHICLE AND THEN INTO A TELEPHONE POLE. THE CONTACT SUSTAINED CHEST AND KNEE INJURIES AND THE DRIVER OF THE SECOND VEHICLE SUSTAINED MULTIPLE FRACTURES. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS... Read more
Crash
2 injured
Incident date: Oct 23, 2013
POWER STEERING RACK LEAKING. THIS IS A PROBLEM WITH ALL LEXUS RX MODELS 2007 AT LEAST. THIS SHOULD BE REPAIRED UNDER MANUFACTURER WARRANTY DUE TO THE NUMBER OF REPORTS FOR THE SAME PROBLEM. *TR
Incident date: Oct 22, 2013
WHILE TRAVELING EAST ON RT 2 IN MASSACHUSETTES THE RIGHT FRONT TIRE HIT A BUMP IN THE ROAD AND BLEW OUT. AT THIS INSTANT THE POWER STEERING COMPLETELY FAILED MAKING IT EXTRA DIFFICULT TO GET THE VEHICLE UNDER CONTROL. I LATER TOOK THE VEHICLE BACK TO LEXUS OF MANCHESTER NEW HAMPSHIRE WHERE I PURCHASED IT AND THEY CONFIRMED THAT THE ECU HAD FAILED BY SWAPPING IT OUT WITH A KNOWN GOOD ONE FROM AN... Read more
Incident date: Oct 4, 2013
AS I WAS DRIVING ONE EVENING BOTH HEADLIGHTS TURNED OFF ALONE. I TURNED THE KNOB OFF AND ON AND THEY RESTARTED, BUT NOW CONTINUE TO TURN OFF INTERMITTENTLY. SOMETIMES ONE SOMETIMES BOTH AFTER DIFFERENT AMOUNTS OF TIME. I HAVE HAD THE BULBS REPLACED BUT THE PROBLEM STILL PERSISTS. *TR
Incident date: Oct 4, 2013
AS I WAS DRIVING ONE EVENING BOTH HEADLIGHTS TURNED OFF ALONE. I TURNED THE KNOB OFF AND ON AND THEY RESTARTED, BUT NOW CONTINUE TO TURN OFF INTERMITTENTLY. SOMETIMES ONE SOMETIMES BOTH AFTER DIFFERENT AMOUNTS OF TIME. I HAVE HAD THE BULBS REPLACED BUT THE PROBLEM STILL PERSISTS. *TR
Incident date: Oct 29, 2013
INNER AREA THAT COVERS THE REAR HATCH HANDLE/OPENER HAS COMPLETELY MELTED, IT HAS TURNED INTO A SUPPER STICKY AND STAINY BLACK GU. LEXUS RX 350 - 2008. *TR
Incident date: Oct 20, 2013
TL* THE CONTACT OWNS A 2008 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT ALSO STATED THAT THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT CRASHED INTO THE DRIVER'S SIDE OF ANOTHER VEHICLE AND THEN CRASHED INTO A POLE. A POLICE REPORT WAS FILED. THE CONTACT WAS TRANSPORTED TO A HOSP... Read more
Crash
2 injured
Incident date: Oct 12, 2013
VEHICLE DUE FOR REGULAR, PERIODIC SERVICE AT LEXUS OF MANHATTAN. ARRIVED @ 07:00. AT 09:35 SERVICE MANAGER INFORMED US OF SERIOUS PROBLEMS WITH THE ROTORS, BRAKES, AND ALIGNMENT. SAID THEY HAD COMPLETED THE ALIGNMENT AND CAUTIONED THE VEHICLE WOULD HAVE TO SUBSEQUENTLY HAVE MAJOR BRAKING SYSTEM REPAIRS. VEHICLE WAS LEASED NEW IN MAY 2011. HAD NEVER EXHIBITED A SINGLE PROBLEM. WAS DRIVEN ~9... Read more
Incident date: Oct 12, 2013
VEHICLE DUE FOR REGULAR, PERIODIC SERVICE AT LEXUS OF MANHATTAN. ARRIVED @ 07:00. AT 09:35 SERVICE MANAGER INFORMED US OF SERIOUS PROBLEMS WITH THE ROTORS, BRAKES, AND ALIGNMENT. SAID THEY HAD COMPLETED THE ALIGNMENT AND CAUTIONED THE VEHICLE WOULD HAVE TO SUBSEQUENTLY HAVE MAJOR BRAKING SYSTEM REPAIRS. VEHICLE WAS LEASED NEW IN MAY 2011. HAD NEVER EXHIBITED A SINGLE PROBLEM. WAS DRIVEN ~9... Read more
Incident date: Oct 12, 2013
VEHICLE DUE FOR REGULAR, PERIODIC SERVICE AT LEXUS OF MANHATTAN. ARRIVED @ 07:00. AT 09:35 SERVICE MANAGER INFORMED US OF SERIOUS PROBLEMS WITH THE ROTORS, BRAKES, AND ALIGNMENT. SAID THEY HAD COMPLETED THE ALIGNMENT AND CAUTIONED THE VEHICLE WOULD HAVE TO SUBSEQUENTLY HAVE MAJOR BRAKING SYSTEM REPAIRS. VEHICLE WAS LEASED NEW IN MAY 2011. HAD NEVER EXHIBITED A SINGLE PROBLEM. WAS DRIVEN ~9... Read more
Incident date: Oct 10, 2013
TL* THE CONTACT OWNS A 2013 LEXUS GS350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE LOW BEAM HEADLIGHTS FAILED TO PROJECT ADEQUATE ILLUMINATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED THE CONTACT THAT THE HEADLIGHTS COULD NOT BE READJUSTED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 200. UPDATED 12/4/13*CN
Incident date: Oct 24, 2013
MY VEHICLE, AND DOING RESEARCH THERE ARE NUMEROUS OTHER LEXUS MODELS AND YEARS ALL EXPERIENCING OIL LOSS FROM THE TIMING CHAIN COVER GASKET CAUSING OIL LOSS THAT COULD POSE A POTENTIAL RISK TO THE ENGINE FROM OIL LOSS AND AFFECT DRIVABILITY AND SAFETY. LEXUS HAS NOT PROVIDED A RECALL ON THIS KNOWN ISSUE. THEY REQUEST $3500 TO FIX THE LEAK WITH A NEW GASKET. THIS HAS THE POTENTIAL TO EVENTUALLY ... Read more
Incident date: Oct 24, 2013
MY VEHICLE, AND DOING RESEARCH THERE ARE NUMEROUS OTHER LEXUS MODELS AND YEARS ALL EXPERIENCING OIL LOSS FROM THE TIMING CHAIN COVER GASKET CAUSING OIL LOSS THAT COULD POSE A POTENTIAL RISK TO THE ENGINE FROM OIL LOSS AND AFFECT DRIVABILITY AND SAFETY. LEXUS HAS NOT PROVIDED A RECALL ON THIS KNOWN ISSUE. THEY REQUEST $3500 TO FIX THE LEAK WITH A NEW GASKET. THIS HAS THE POTENTIAL TO EVENTUALLY ... Read more
Incident date: Oct 23, 2013
WHILE DRIVING INTO WORK ON HIGHWAY 98 BETWEEN NEW AUGUSTA, MS, AND HATTIESBURG, MS, THIS MORNING, MY BACK SIDE WINDOW EXPLODED. I THOUGHT IT WAS A GUNSHOT BECAUSE OF THE SOUND, BUT NO BULLET WAS FOUND. THERE WAS NO TRAFFIC. THERE WERE TWO MEN WAITING FOR ME TO PASS SO THEY COULD PULL ACROSS THE INTERSTATE AND THEY STOPPED TO HELP ME. THEY WERE A WITNESS THAT THERE WAS NO TRAFFIC, NO WAY FOR A ROCK... Read more
Incident date: Jan 31, 2013
MY 2007 RX350 WAS IN FOR 50K MAINTENANCE SERVICE. I WAS INFORMED OF THE POWER STEERING OIL LEAKING. NO DROPPING OF OIL WAS NOTICED ON THE PARKING FLOOR AT MY HOME. TECHNICIAN INFORMED THAT THE OIL RESERVOIR WAS ALMOST EMPTY. I WAS ASKED TO REPLACE THE POWER STEERING RACK. I WAS TOLD BY THE LEXUS TECHNICIAN THAT ABOUT 30% OF RX-350 2006 SEEM TO HAVE THIS ISSUE WITHIN 5 YEARS OF IN SERVICE DATE AND ... Read more
Incident date: Jan 31, 2013
MY 2007 RX350 WAS IN FOR 50K MAINTENANCE SERVICE. I WAS INFORMED OF THE POWER STEERING OIL LEAKING. NO DROPPING OF OIL WAS NOTICED ON THE PARKING FLOOR AT MY HOME. TECHNICIAN INFORMED THAT THE OIL RESERVOIR WAS ALMOST EMPTY. I WAS ASKED TO REPLACE THE POWER STEERING RACK. I WAS TOLD BY THE LEXUS TECHNICIAN THAT ABOUT 30% OF RX-350 2006 SEEM TO HAVE THIS ISSUE WITHIN 5 YEARS OF IN SERVICE DATE AND ... Read more
Incident date: Oct 22, 2013
WHILE DRIVING OR WHEN FIRST STARTING THE VEHICLE THE WHOLE DASH WILL GO DARK AND NOT LIGHT BACK UP OR KEEP FLICKERING. YOU ARE UNABLE TO SEE HOW FAST YOU ARE GOING OR ANY WARNING LIGHTS AND THE GAS GAUGE DOES NOT WORK WHEN THE DASH LIGHTS GO OUT. DRIVING ALONE IS UNSAFE AND EVEN WITH OUR 2 CHILDREN MAKES IT VERY UNSAFE NOT KNOWING HOW FAST YOU ARE GOING AND FUEL GAUGE NOT WORKING SO YOU COULD RU... Read more
Incident date: Oct 22, 2013
WHILE DRIVING OR WHEN FIRST STARTING THE VEHICLE THE WHOLE DASH WILL GO DARK AND NOT LIGHT BACK UP OR KEEP FLICKERING. YOU ARE UNABLE TO SEE HOW FAST YOU ARE GOING OR ANY WARNING LIGHTS AND THE GAS GAUGE DOES NOT WORK WHEN THE DASH LIGHTS GO OUT. DRIVING ALONE IS UNSAFE AND EVEN WITH OUR 2 CHILDREN MAKES IT VERY UNSAFE NOT KNOWING HOW FAST YOU ARE GOING AND FUEL GAUGE NOT WORKING SO YOU COULD RU... Read more
Incident date: Oct 18, 2013
UPON ENTERING A PARKING LOT AND TURNING SLOWLY INTO A VACANT SPOT THE CAR ACCELERATED REALLY FAST AND WOULDN'T STOP WHEN BRAKE PRESSED AS THE SPEED CAME TO HALT WHEN CRASHING VERY HARD INTO A BRICK WALL. BOTH AIR BAGS ON DRIVER SIDE DEPLOYED AND WERE SMOKING REALLY BAD. THE IMPACT TO MY KNEES AND FACE CAUSED TEMPORARY NUMBNESS FOR WHICH I COULDN'T FEEL MY LEGS OR MOVE. THE POLICE & PARAMEDICS WERE... Read more
Crash
Incident date: Oct 18, 2013
UPON ENTERING A PARKING LOT AND TURNING SLOWLY INTO A VACANT SPOT THE CAR ACCELERATED REALLY FAST AND WOULDN'T STOP WHEN BRAKE PRESSED AS THE SPEED CAME TO HALT WHEN CRASHING VERY HARD INTO A BRICK WALL. BOTH AIR BAGS ON DRIVER SIDE DEPLOYED AND WERE SMOKING REALLY BAD. THE IMPACT TO MY KNEES AND FACE CAUSED TEMPORARY NUMBNESS FOR WHICH I COULDN'T FEEL MY LEGS OR MOVE. THE POLICE & PARAMEDICS WERE... Read more
Crash
Incident date: Jul 8, 2013
I PURCHASED A NEW LEXUS GS 350 2013 AND IT JUST MADE IT OVER 10K MILES AND I HAVE ALREADY BEEN STRANDED IN MY HOUSE WITH NO CAR 2XS. THE BATTERY HAS DIED AND THE CAR WOULD NOT MOVE. NO LIGHTS WERE LEFT ON AND ON BOTH OCCASIONS LEXUS SAID THE SAME. HERE I STAND INSIDE MY HOUSE WITH NO VEHICLE. FROM ONE DAY TO ANOTHER - I HAD NO CAR. ITS NEEDLESS TO SAY THAT I PAY A "GENEROUS" AMOUNT OF $$$$$ A... Read more
Incident date: Jul 8, 2013
I PURCHASED A NEW LEXUS GS 350 2013 AND IT JUST MADE IT OVER 10K MILES AND I HAVE ALREADY BEEN STRANDED IN MY HOUSE WITH NO CAR 2XS. THE BATTERY HAS DIED AND THE CAR WOULD NOT MOVE. NO LIGHTS WERE LEFT ON AND ON BOTH OCCASIONS LEXUS SAID THE SAME. HERE I STAND INSIDE MY HOUSE WITH NO VEHICLE. FROM ONE DAY TO ANOTHER - I HAD NO CAR. ITS NEEDLESS TO SAY THAT I PAY A "GENEROUS" AMOUNT OF $$$$$ A... Read more