Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Feb 3, 2014
WAS DRIVING HOME FROM SHOPPING AND WENT TO TURN LEFT AND ALL OF A SUDDEN THE CAR DID NOT RESPOND SMOOTHLY AND I ALMOST LOST CONTROL. TOOK IT TO THE MECHANIC AND HAD A LOWER CONTROL ARM PUT IN BECAUSE OF A BAD BUSHING BUT WAS TOLD THE RACK AND PINION IS ALSO BAD. THERE IS A LOT OF PLAY IN THE STEERING NOW. *TR
Incident date: Feb 4, 2014
TL* THE CONTACT OWNS A 2013 LEXUS RX350. THE CONTACT STATED THAT THE REAR HATCHBACK DOOR STARTED TO CLOSE AUTOMATICALLY WHILE SHE WAS IN THE REAR AREA, STRIKING THE CONTACT WITHOUT WARNING. THE CONTACT MENTIONED THAT IT TOOK EXTREME FORCE TO MAKE THE DOOR REVERSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING TO STANDARDS. THE MANUFACTURER WAS MADE... Read more
1 injured
LEXUS
RX
(2010) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Mar 11, 2014
Incident date: Jan 15, 2013
TRAFFIC ON I 5 N CAME TO A SUDDEN STOP. I STEPPED HARD ON THE BRAKES. THE ABS FUNCTION DID NOT WORK AND MY CAR SKIDDED AND WOULD HAVE GONE INTO THE LANE ON MY RIGHT IF I HAD NOT CORRECTED THE SKID. THIS COULD HAVE RESULTED IN A SERIOUS ACCIDENT WITH POTENTIAL BODILY INJURIES. I HAD THE VEHICLE INSPECTED BY LEXUS DEALER AND THEY SAID NOTHING WAS WRONG WITH THE ABS BRAKE SYSTEM AND THAT THIS COULD B... Read more
Incident date: Jan 15, 2013
TRAFFIC ON I 5 N CAME TO A SUDDEN STOP. I STEPPED HARD ON THE BRAKES. THE ABS FUNCTION DID NOT WORK AND MY CAR SKIDDED AND WOULD HAVE GONE INTO THE LANE ON MY RIGHT IF I HAD NOT CORRECTED THE SKID. THIS COULD HAVE RESULTED IN A SERIOUS ACCIDENT WITH POTENTIAL BODILY INJURIES. I HAD THE VEHICLE INSPECTED BY LEXUS DEALER AND THEY SAID NOTHING WAS WRONG WITH THE ABS BRAKE SYSTEM AND THAT THIS COULD B... Read more
Incident date: Aug 1, 2005
AFTER A SHORT TIME OF BUYING MY WIFE'S GX470, A SMALL CRACK APPEARED IN THE DASH ON THE PASSENGER SIDE AIRBAG LOCATION. AT THE TIME WE DIDN'T THINK MUCH ABOUT IT AS MY WIFE STATED IT WAS MORE LIKE A LINE IN THE DASH. THROUGH THE YEARS OF OWNERSHIP THESES CRACKS HAVE GROWN, AND NOW THE ENTIRE DASH IS CRACKED ALL THE WAY ACROSS. WE HAVE TAKEN OUR VEHICLE TO THE DEALERSHIP AFTER IT WAS OUT OF FACTORY... Read more
Incident date: Mar 8, 2014
I WAS DRIVING GOING HOME FROM THE STORE AND MY LOWER BALL JOINT FAILED AND DAMAGE MY WHEELS, FENDER AND DRIVER SIDE DOOR WON'T OPEN ALL THE WAY DUE TO THE DAMAGE ON THE FENDER. THANK GOD I WASN'T IN THE FREEWAY OR WITH MY KIDS WHEN THIS HAPPENED. *TR
Incident date: Mar 8, 2014
I WAS DRIVING GOING HOME FROM THE STORE AND MY LOWER BALL JOINT FAILED AND DAMAGE MY WHEELS, FENDER AND DRIVER SIDE DOOR WON'T OPEN ALL THE WAY DUE TO THE DAMAGE ON THE FENDER. THANK GOD I WASN'T IN THE FREEWAY OR WITH MY KIDS WHEN THIS HAPPENED. *TR
Incident date: Nov 1, 2013
THE DASHBOARD MATERIAL HAS BEGUN TO MELT CREATING A SHINY SPOT IN FRONT THE DRIVERS SIDE AND CREATES A GLARE IN THE WINDHSIELD REDUCING VISIBILITY AT TIMES. *TR
Incident date: Nov 1, 2013
THE DASHBOARD MATERIAL HAS BEGUN TO MELT CREATING A SHINY SPOT IN FRONT THE DRIVERS SIDE AND CREATES A GLARE IN THE WINDHSIELD REDUCING VISIBILITY AT TIMES. *TR
Incident date: Feb 15, 2012
MY VEHICLE HEAD LIGHT FLICKERS ON AND OFF. WHEN IT FLICKERS OUT, IF YOU TURN THE LIGHT SWITCH OFF AND ON, IT TURNS THE LIGHT BACK ON. THE LIGHT MAY STAY ON OR FLICKER BACK OUT WITHOUT KNOWING. I HAD THE LIGHT BULB REPLACED, COSTING $275.00 THINKING THAT WAS THE ISSUE. WEEKS LATER, I WAS NOTIFIED BY A RANDOM PERSON THE SAME LIGHT WAS OUT. AGAIN, TURNING THE SWITCH ON AND OFF, ALLOWED THE LIGHT TO T... Read more
Incident date: Feb 15, 2012
MY VEHICLE HEAD LIGHT FLICKERS ON AND OFF. WHEN IT FLICKERS OUT, IF YOU TURN THE LIGHT SWITCH OFF AND ON, IT TURNS THE LIGHT BACK ON. THE LIGHT MAY STAY ON OR FLICKER BACK OUT WITHOUT KNOWING. I HAD THE LIGHT BULB REPLACED, COSTING $275.00 THINKING THAT WAS THE ISSUE. WEEKS LATER, I WAS NOTIFIED BY A RANDOM PERSON THE SAME LIGHT WAS OUT. AGAIN, TURNING THE SWITCH ON AND OFF, ALLOWED THE LIGHT TO T... Read more
LEXUS
HS 250 HYBRID
(2010) — SERVICE BRAKES
Mar 6, 2014
Incident date: Feb 1, 2010
TL-THE CONTACT OWNS A 2010 LEXUS HS250. THE CONTACT STATED THAT WHILE DRIVING DOWN HILL WITH THE BRAKE PEDAL DEPRESSED AND BUMP WAS HIT THAT CAUSED THE BRAKE SYSTEM TO RELEASE AND THE VEHICLE TO SURGE FORWARD THE FAILURE WAS EXPERIENCED SEVERAL TIMES AND THE DEALER HAD PREVIOUSLY REPLACED THE BRAKE SOFTWARE SYSTEM DUE TO THE BRAKE FAILURE HOWEVER THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS... Read more
Incident date: Feb 19, 2014
TL* THE CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH WHEN THE BRAKE PEDAL WAS ENGAGED WITHOUT A RESPONSE. A LOUD SQUEALING NOISE ALSO EMITTED OUTSIDE OF THE VEHICLE. THE BRAKES WERE APPLIED REPEATEDLY HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE BEFORE CRASHING INTO ANOTHER VEHICLE. THERE WAS NO PERSONAL INJURY. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE V... Read more
Crash
Incident date: Feb 20, 2014
WHILE DRIVING MY CAR, I REALIZED THAT THE PASSENGER REAR TIE ROD WAS LOOSE, MAKING STEERING CONTROL DANGEROUS. I CONTACTED CITY TIRE WHO DID THE ALIGNMENT OVER 16 MONTHS AGO. THEY TOLD ME IT WAS NOT THEIR FAULT. I HAD A MECHANIC LOOK AT IT. HE SAID THAT THE PERSON THAT DID THE ALIGNMENT DID NOT TIGHTENING UP THE BOLT AFTER ADJUSTING THE TIE ROD. THIS CAUSED THE THREADS ON THE TIE ROD TO WEAR OUT A... Read more
Incident date: Apr 19, 2013
THE MATERIAL USED ON DASH BOARD HAS SOFTENED FROM NORMAL SUN EXPOSURE AND FORMED SHINY TOP LAYER THAT CAUSES A GLARE IN THE WINDSHIELD WHEN THE SUN HITS IT. THIS HAS OBSCURED VISION OF ONCOMING TRAFFIC.
Incident date: Mar 12, 2010
DASH PAD HAD HAIR LINE CRACKS THROUGHOUT. THEN STARTED TO PEEL AROUND AIR BAGS. *TR
Incident date: Feb 26, 2014
VEHICLE FISHTAILED AT ABOUT 40 MPH DUE TO RWD AND ABOUT AN INCH OR TWO INCHES OF SNOW ON THE GROUND. VEHICLE WAS UNCONTROLLABLE AND THE BRAKE WAS NOT APPLIED. SEATBELT WAS BEING WORN AND VEHICLE SLID ONTO ONCOMING TRAFFIC AND HIT AN EARLY 2000'S F250 (I BELIEVE) ROCKER PANEL. THE WHOLE FRONT END IS DESTROYED AND I HAVE PICTURES. MY HEAD HIT THE WINDSHIELD AND CRACKED IT. I WENT TO THE HOSPITAL AND... Read more
Crash
1 injured
Incident date: Mar 1, 2014
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE CONTACT TAPPED A CURB AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000. *TR
Incident date: Feb 17, 2014
I HAVE OWNED CAR SINCE NEW. ALL SERVICE PERFORMED BY SAME DEALER ON TIME. ALL REPAIRS DONE AS SUGGESTED BY DEALER. AIR BAGS RECALL PERFORMED IN 2006. NEW BRAKES WITHIN 6 MONTHS. DRIVING TO MY WIFE"S WORK (AIRPORT) ON SAME ROUTE FOR 38 YEARS (37 MILES FROM RESIDENCE). I OBSERVED RED LIGHT AND CARS STOPPED 100 YARDS AHEAD 1/4 MILE FROM DESTINATION. I APPLIED BRAKES SEVERAL TIMES TO NO A... Read more
Crash
Incident date: Feb 17, 2014
I HAVE OWNED CAR SINCE NEW. ALL SERVICE PERFORMED BY SAME DEALER ON TIME. ALL REPAIRS DONE AS SUGGESTED BY DEALER. AIR BAGS RECALL PERFORMED IN 2006. NEW BRAKES WITHIN 6 MONTHS. DRIVING TO MY WIFE"S WORK (AIRPORT) ON SAME ROUTE FOR 38 YEARS (37 MILES FROM RESIDENCE). I OBSERVED RED LIGHT AND CARS STOPPED 100 YARDS AHEAD 1/4 MILE FROM DESTINATION. I APPLIED BRAKES SEVERAL TIMES TO NO A... Read more
Crash
Incident date: Feb 17, 2014
I HAVE OWNED CAR SINCE NEW. ALL SERVICE PERFORMED BY SAME DEALER ON TIME. ALL REPAIRS DONE AS SUGGESTED BY DEALER. AIR BAGS RECALL PERFORMED IN 2006. NEW BRAKES WITHIN 6 MONTHS. DRIVING TO MY WIFE"S WORK (AIRPORT) ON SAME ROUTE FOR 38 YEARS (37 MILES FROM RESIDENCE). I OBSERVED RED LIGHT AND CARS STOPPED 100 YARDS AHEAD 1/4 MILE FROM DESTINATION. I APPLIED BRAKES SEVERAL TIMES TO NO A... Read more
Crash
Incident date: Sep 16, 2013
I WAS TRAVELING WEST AT 30MPH. A VEHICLE TRAVELING SOUTH RAN A STOP SIGN AND ATTEMPTED A LEFT TURN. I WAS UNABLE TO STOP AND COLLIDED WITH THE VEHICLE THAT RAN THE STOP SIGN. MY VEHICLE ENCOUNTER SIGNIFICANT DAMAGE TO THE DRIVERS SIDE FRONT END AND HOOD. THE AIRBAG OF MY VEHICLE DID NOT ACTIVATE AT THE TIME OF THE CRASH. I WAS ABLE TO BRACE MYSELF FROM THE IMPACT. I AM NOW EXPERIENCING UPPER ... Read more
Crash
1 injured
Incident date: Nov 30, 2013
IT WAS A SUNNY SATURDAY MORNING. AT APPROXIMATELY 9:30 AM, MY WIFE WAS DRIVING ON A RESIDENTIAL STREET AT ABOUT 35 MPH., LESS THAN ONE (1) MILE FROM HOME. SUDDENLY, THE CAR JOLTED AND RAPIDLY BEGAN TO ACCELERATE. IT KEPT INCREASING SPEED. SHE THAN HIT THE BRAKES. THE CAR WOULDN'T STOP AND CONTINUED TO INCREASE SPEED. THE CAR SPEED EXCEEDED 70 MPH. FORTUNATELY, THERE WERE NO PARKED CARS O... Read more
Incident date: Mar 4, 2013
THERE IS AN STICKY, MELTING AND GLOSS AREAS ON THE DASH DUE TO POOR QUALITY MATERIALS THAT REFLECT A GLARE ON THE WINDSHIELD WHILE DRIVING. I CALLED LEXUS AND THE REP. TOLD THAT'S MY CAR AND MY PROBLEM, MANY OTHER PEOPLE ARE EXPERIENCING THIS ISSUE AND LEXUS USA NOT RECALLING THIS DASH PANELS. *TR
Incident date: Jan 15, 2014
MY NEW 2013 LEXUS RX-350 MAKES A SIGNIFICANT AUDIBLE "CLUNKING" SOUND FROM THE REAR OF THE VEHICLE WHEN THE VEHICLE COMES TO A FIRM STOP AT EITHER LOW OR HIGH SPEEDS. THIS CLUNKING SOUND OCCURS WITH EVERY STOP FROM JUST A FEW MILES AN HOUR TO FASTER SPEEDS. LEXUS OF LAS VEGAS MAINTENANCE PERSONNEL HAVE LOOKED AT THE CAR AND CONFIRM THE "CLUNKING" SOUND IS FRAME/SUSPENSION RELATED AND IS NOT A LOOS... Read more
Incident date: Feb 22, 2014
I HIT THE CURB ON THE PASSENGERS RIGHT FRONT SIDE NOT THAT HARD AT A VERY LOW SPEED TURNING IN FROM THE CENTER TURNING LANE INTO A BANK AND THE POWER STEERING LIGHT CAME ON AND THEN I COULD NOT STEER THE CAR... *TR
Incident date: Feb 24, 2014
I HIT A POTHOLE ON MY WAY TO WORK AT 4:55PM ON MONDAY FEB.24,2014. THE POTHOLE WAS AT THE INTERSECTION OF CUMBERLAND AVE AND HIGGINS AVE.I WAS GOING NORTH ON CUMBERLAND TOWARDS TALCOTT AVE, PARK RIDGE. AS I APPROACHED HIGGINS AVE, RED LIGHT TURNED ON. I WAS BEHIND ONE CAR WHEN THE GREEN LIGHT TURNED ON. THE CAR IN FRONT OF ME WAS ABLE TO AVOID THE POTHOLE, BUT SINCE I WAS RIGHT BEHIND, I DID NOT. ... Read more
Incident date: Feb 16, 2014
MY WIFE WAS TAKING OUR KIDS, 7 AND 9, TO GO SHOPPING AND AS SHE DROVE DOWN THE HILL FROM OUR APARTMENT COMPLEX, WITH NO WARNING, THE WHEELS JUST SUDDENLY LOCKED UP AND THE CAR WOULD NOT GO FORWARD OR REVERSE. SHE WAS LITERALLY STUCK ON A ONE LANE HILL, DUE TO A MASSIVE SNOWSTORM THAT LEFT THE SIDES, OF THE STREET COVERED WITH PILES OF SNOW FROM THE SNOWPLOW, WITH OTHER VEHICLES BEHIND HER WHO CO... Read more
Incident date: Feb 23, 2014
SLOWING THE VEHICLE AT A STOP SIGN FROM ABOUT 20MPH. CONSTANTLY APPLIED BRAKE PRESSURE. AT ABOUT 15MPH THE BRAKE PRESSURE INVOLUNTARILY RELEASED AND THE CAR ACCELERATED FORWARD. MY FOOT WAS NEVER ON THE ACCELERATOR AND CONTINUED TO APPLY PRESSURE TO THE BRAKE THROUGHOUT THE ACCELERATION. APPROX. 1/4 SECOND AFTER THE ACCELERATION, THE BRAKE CAME BACK ON AND CONTINUED TO APPLY AT THE SAME CONSTANT P... Read more
Incident date: Apr 12, 2012
WHILE DRIVING AT NIGHT THE LEFT (DRIVER SIDE) HEADLIGHT LAMP WILL JUST GO OUT. THEN I HAVE TO TURN OFF ALL OF THE LIGHTS COMPLETELY AND TURN THEM BACK ON IMMEDIATELY, THEN IT WILL COME BACK ON, BUT SOMETIMES I CAN TELL ITS OUT BY LOOKING AT THE REFLECTION IN A VEHICLE IN FRONT OF ME, THEN OTHER TIMES I DON'T KNOW IT'S OUT UNLESS SOMEONE FLASHES ME AND I'M AFRAID THE POLICE ARE GOING TO PULL ME OV... Read more
Incident date: Jan 31, 2014
WHEN BACKING INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, THE RPMS SURGED CAUSING SPEED TO INCREASE SUDDENLY. I PLACE THE CAR IN NEUTRAL AND THE RPMS CONTINUED TO SURGE FOR ABOUT THREE SECONDS AND THEN RETURNED TO NORMAL. WHILE WAITING AT A TRAFFIC SIGNAL, WITH MY FOOT ON THE BRAKE, THE RPMS SUDDENLY SURGED AND I AGAIN PLACED THE CAR IN NEUTRAL. THE SURGE CONTINUED FOR ABOUT THREE SECONDS AGAIN... Read more
Incident date: Feb 20, 2014
BACKING CAR OUT OF GARAGE AND ACCELERATOR AUTOMATICALLY INCREASED HIGH SPEED. I WAS UNABLE TO STOP. CAR HIT GARAGE DOOR AND DAMAGED THE GARAGE DOOR, WALL, FRONT DRIVER SIDE QUARTER PANEL, FRONT BUMPER. APPROX $3600 CAR DAMAGE AND $1500 GARAGE DAMAGE. FORTUNATE THAT NO OTHER DAMAGE OR INJURIES OCCURRED. THIS NEVER HAPPENED BEFORE AND WAS VERY UNEXPECTED. I AM NOW AFRAID THAT THIS MAY HAPPEN AGAIN U... Read more
Crash
Incident date: Feb 20, 2014
BACKING CAR OUT OF GARAGE AND ACCELERATOR AUTOMATICALLY INCREASED HIGH SPEED. I WAS UNABLE TO STOP. CAR HIT GARAGE DOOR AND DAMAGED THE GARAGE DOOR, WALL, FRONT DRIVER SIDE QUARTER PANEL, FRONT BUMPER. APPROX $3600 CAR DAMAGE AND $1500 GARAGE DAMAGE. FORTUNATE THAT NO OTHER DAMAGE OR INJURIES OCCURRED. THIS NEVER HAPPENED BEFORE AND WAS VERY UNEXPECTED. I AM NOW AFRAID THAT THIS MAY HAPPEN AGAIN U... Read more
Crash
Incident date: Feb 20, 2014
BACKING CAR OUT OF GARAGE AND ACCELERATOR AUTOMATICALLY INCREASED HIGH SPEED. I WAS UNABLE TO STOP. CAR HIT GARAGE DOOR AND DAMAGED THE GARAGE DOOR, WALL, FRONT DRIVER SIDE QUARTER PANEL, FRONT BUMPER. APPROX $3600 CAR DAMAGE AND $1500 GARAGE DAMAGE. FORTUNATE THAT NO OTHER DAMAGE OR INJURIES OCCURRED. THIS NEVER HAPPENED BEFORE AND WAS VERY UNEXPECTED. I AM NOW AFRAID THAT THIS MAY HAPPEN AGAIN U... Read more
Crash
Incident date: May 31, 2012
INTERIOR PANEL PARTS (DASHBOARD, DOOR PANELS) MELTS IN HOT, HUMID CLIMATES. DURING THE SUMMER OF 2012 MY USED (PURCHASED IN MAY 2012) LEXUS IS350'S DASHBOARD AND UPPER DOOR PANEL SURFACES WOULD GLISTEN AND EMIT A STRONG CHEMICAL ODOR WHEN PARKED OUTSIDE IN THE SUN/HEAT. THE WET DASHBOARD SURFACE WOULD REFLECT OFF THE WINDSHIELD AND IMPAIR VISION DURING DRIVING. IT WOULD TAKE LESS THAN 30 MINS P... Read more
Incident date: Feb 21, 2014
NEW TIRE, WIRES COMING OUT OF THE SHOULDER OF THE TIRE. *TR
Incident date: Feb 11, 2014
THE INSTRUMENT PANEL FLICKERED AND THEN WENT COMPLETELY DARK. FIRST IT WOULD COME BACK ON AFTER THE CAR WAS DRIVEN FOR 10 MINUTES OR MORE. NOW IT DOES NOT LIGHT UP AT ALL. I FEEL THIS IS A SAFETY ISSUE. *TR
Incident date: Feb 19, 2014
AUTO UNDERWENT ROUTINE 35,000 MILE MAINTENANCE - DEALER NOTED POWER STEERING LEAK, REQUIRING RACK AND PINION REPLACEMENT. IS THE PART DEFECTIVE? WHY IS THERE NO RECALL? NOTED LARGE NUMBER OF THE SAME ISSUE ON THE INTERNET. *TR
Incident date: Feb 19, 2014
THIS IS NOT AN ACCIDENT COMPLAINT. MY CAR HAS A DEFECT IN THE DASH VINYL (CRACKS AND 2 HOLES) THAT I FEAR COULD EFFECT THE AIRBAG OPERATION IF IT WERE TO ACTIVATE. I UNDERSTAND LEXUS HAS RECOGNIZED THIS IS A COMMON MANUFACTURING DEFECT OF THESE MODELS BUT CLASSIFY IT ONLY AS A COSMETIC PROBLEM AND ONLY OFFER A REPLACEMENT AT THE OWNERS EXPENSE. HAS THERE BEEN ANY REPORTS OF AIRBAG PROBLEMS IN TH... Read more
Incident date: Feb 11, 2014
AS I DROVE DOWN I95 MY VISIBILITY WAS IMPAIRED BY A LARGE GLARE ON MY WINDOW CAUSE BY A REFLECTION OFF OF THE MELTED AND DEFECTED LEXUS IS250'S DASH BOARD. I HAVE BROUGHT THIS UP TO LEXUS OF PEMBROKE PINES AND WAS TOLD THE CAN NOT DO ANYTHING FOR ME. *TR
Incident date: Feb 11, 2014
CHECK ENGINE, VSC, TRACTION LIGHTS COMES ON AS VEHICLE COMES TO A STOP WITH A ROUGH IDLE, AND AT TIMES EXHIBITS A TEMPORARY LOSS OF POWER INTERMITTENTLY, WHILE THE VEHICLE IS MOBILE/ROLLING. LEXUS SENT OUT A TSIB LETTER TO US OWNERS FOR SIMILAR SYMPTOMS WITH POSSIBLE DIAGNOSTIC TROUBLE CODES(DTC): P0300-P0306. FURTHER, ACCORDING TO LEXUS CORP. "THE CHECK ENGINE LIGHT MAY ILLUMINATE FOR REASONS O... Read more
Incident date: Feb 11, 2014
CHECK ENGINE, VSC, TRACTION LIGHTS COMES ON AS VEHICLE COMES TO A STOP WITH A ROUGH IDLE, AND AT TIMES EXHIBITS A TEMPORARY LOSS OF POWER INTERMITTENTLY, WHILE THE VEHICLE IS MOBILE/ROLLING. LEXUS SENT OUT A TSIB LETTER TO US OWNERS FOR SIMILAR SYMPTOMS WITH POSSIBLE DIAGNOSTIC TROUBLE CODES(DTC): P0300-P0306. FURTHER, ACCORDING TO LEXUS CORP. "THE CHECK ENGINE LIGHT MAY ILLUMINATE FOR REASONS O... Read more
Incident date: Feb 11, 2014
CHECK ENGINE, VSC, TRACTION LIGHTS COMES ON AS VEHICLE COMES TO A STOP WITH A ROUGH IDLE, AND AT TIMES EXHIBITS A TEMPORARY LOSS OF POWER INTERMITTENTLY, WHILE THE VEHICLE IS MOBILE/ROLLING. LEXUS SENT OUT A TSIB LETTER TO US OWNERS FOR SIMILAR SYMPTOMS WITH POSSIBLE DIAGNOSTIC TROUBLE CODES(DTC): P0300-P0306. FURTHER, ACCORDING TO LEXUS CORP. "THE CHECK ENGINE LIGHT MAY ILLUMINATE FOR REASONS O... Read more
Incident date: Feb 12, 2014
I RECEIVED 2 RECALLS IN THE MAIL ONE WAS FOR FRONT WIPER NUT AND THE OTHER WAS TRUNK RELEASE LEVER. I CALLED LEXUS OF MOBILE TO SET UP APT TO HAVE THE RECALLS FIXED. I LIVE IN DESTIN, FL AND MOBILE IS THE CLOSEST LEXUS DEALERSHIP. I HAVE HAD ANOTHER RECALL ON MY LEXUS ISF AND THEY PICKED IT UP AND LEFT ANOTHER LEXUS UNTIL THEY WERE ABLE TO HAVE IT DONE. THIS LEXUS DEALERSHIP JUST DOESN'T MEET... Read more
Incident date: Feb 10, 2014
AFTER FIRST HAVING TO REPLACE MY TRANSMISSION AT 75,000 MILES. IT SEEMS I WILL HAVE TO PAY TO DO IT AGAIN AT 186,000. THE PROBLEM STARTED OUT WITH THE VEHICLE HAVING TROUBLE CLIMBING A HILL. I CHANGED THE TRANSMISSION OIL AND TWO WEEKS LATER THE VEHICLE MOVE ABOUT THREE FEET FROM A PARKING STALL MADE A LOUD NOISE JERKED TO A STOP AND WOULD NOT MOVE. I WAS ABLE TO PUT IT INTO DRIVE AND REPARK THE... Read more
Incident date: Feb 10, 2014
AFTER FIRST HAVING TO REPLACE MY TRANSMISSION AT 75,000 MILES. IT SEEMS I WILL HAVE TO PAY TO DO IT AGAIN AT 186,000. THE PROBLEM STARTED OUT WITH THE VEHICLE HAVING TROUBLE CLIMBING A HILL. I CHANGED THE TRANSMISSION OIL AND TWO WEEKS LATER THE VEHICLE MOVE ABOUT THREE FEET FROM A PARKING STALL MADE A LOUD NOISE JERKED TO A STOP AND WOULD NOT MOVE. I WAS ABLE TO PUT IT INTO DRIVE AND REPARK THE... Read more
Incident date: Feb 3, 2011
I WAS TOLD THAT THE POWER STEERING RACK ASSEMBLY WAS LEAKING ON THE RIGHT SIDE OUTER SEAL AND THAT IT NEEDED TO BE REPLACED. *TR
Incident date: Jan 25, 2014
THE NAVIGATION/ENTERTAINMENT SYSTEM SIMPLY STOPPED WORKING WHILE THE CAR WAS IN MOTION. THE DEALER COULDN'T RESTART THE SYSTEM AND IS WAITING FOR THE REPLACEMENT UNIT. THE CAR IS NEW (PURCHASED LESS THAN 2 MONTHS AGO). *TR
LEXUS
IS 250
(2014) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Feb 9, 2014
Incident date: Jan 25, 2014
THE NAVIGATION/ENTERTAINMENT SYSTEM SIMPLY STOPPED WORKING WHILE THE CAR WAS IN MOTION. THE DEALER COULDN'T RESTART THE SYSTEM AND IS WAITING FOR THE REPLACEMENT UNIT. THE CAR IS NEW (PURCHASED LESS THAN 2 MONTHS AGO). *TR
Incident date: Jan 7, 2014
2009 LEXUS GS 350. CONSUMER STATED THE FIRST TIME HE EXPERIENCED SUDDEN ACCELERATION, HE WAS PULLING OUT OF HIS DRIVEWAY, WHEN THE VEHICLE SURGED FORWARD UNCONTROLLABLY. HE APPLIED THE BRAKE, BUT COULD ONLY STOP THE VEHICLE BY PUTTING THE TRANSMISSION GEAR INTO NEUTRAL. FORTUNATELY, THERE WAS ADEQUATE SPACE AND TIME TO TAKE ACTION AND AVOID AN ACCIDENT. THE CONSUMER TOOK THE VEHICLE TO THE DEALER,... Read more
Crash