Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,319 complaints for LEXUS
Incident date: Jun 18, 2010
I HAVE BEEN COMPLAINING TO THE LEXUS DEALERSHIP, AND THEN TO CORPORATE LEXUS FOR SEVERAL YEARS ABOUT MY DASHBOARD AND DOORS DISINTEGRATING, MELTING AWAY. I HAVE 47,893 MILES ON THE CAR WHICH IS GARAGED THE MAJORITY OF THE DAY/NIGHTS. I HAVE HAD MY CAR SERVICED AND MAINTAINED SOLELY AT GERMAINE LEXUS OF NAPLES. THIS HAS BEEN A HUGE CONSUMER ISSUE PER THE INTERNET, AS WELL AS CONFIRMED BY TH... Read more
Incident date: Mar 4, 2014
MY DASH BOARD BECAME STICKY AND I WAS UNABLE TO FIAT MY WINDSHIELD PROGRAM. I CONTACTED LEXUS AND THEY SAID THE NEIGHBORHOOD OF A RECALL. I LOOKED ON THE INTERNET AND THERE WAS PLENTY OF RECALLS. THEY REPLACED MY DASHBOARD FOR ME BUT CHARGE ME APPROXIMATELY $500 TO DO THAT. THEY SAID THE CAR WAS OUT OF WARRANTY IT WAS A GOOD-FAITH RESPONSE. I FOUND THE ARTICLE ON ABC NEWS IN TAMPA JUNE 14, 2014 T... Read more
Incident date: Jan 2, 2014
THE EXTERIOR LIFT GATE BUTTON HAS BECOME A BLACK STICKY GOOEY MESS. IT IS CONCERNING THAT AN ELECTRICAL ISSUE COULD BE MELTING THE BLACK RUBBER BUTTON. FOUND MANY OTHER CASES OF THIS WITH LEXUS AND TOYOTA SIENNA'S ONLINE. HAS SOMETHING BEEN DONE ABOUT THIS OCCURRENCE? *JS
Incident date: Jan 2, 2014
THE EXTERIOR LIFT GATE BUTTON HAS BECOME A BLACK STICKY GOOEY MESS. IT IS CONCERNING THAT AN ELECTRICAL ISSUE COULD BE MELTING THE BLACK RUBBER BUTTON. FOUND MANY OTHER CASES OF THIS WITH LEXUS AND TOYOTA SIENNA'S ONLINE. HAS SOMETHING BEEN DONE ABOUT THIS OCCURRENCE? *JS
Incident date: Mar 14, 2012
DASH IS MELTING, STICKY, *JS
Incident date: Mar 14, 2012
DASH IS MELTING, STICKY, *JS
Incident date: Jun 10, 2014
WE CURRENTLY HAVE ALLSTATE FOR INSURANCE AND THEY HAVE THIS ITEM CALLED THE DRIVEWISE. THIS DEVICE FITS IN THE OBD II PORT UNDER THE STEERING COLUMN. THIS DEVICE CREATED MULTIPLE COMMUNICATIONS ERRORS WITHIN THE COMPUTERS FOR THE CAR. AFTER READING UP ON THIS, IT SEEMS THAT MANY PEOPLE ARE HAVING THIS ISSUE IN MANY MAKES/MODELS. THE VEHICLE SHIFTED FUNNY INTO ANOTHER GEAR ON ITS OWN. THE INSTRUMEN... Read more
Incident date: Jun 10, 2014
WE CURRENTLY HAVE ALLSTATE FOR INSURANCE AND THEY HAVE THIS ITEM CALLED THE DRIVEWISE. THIS DEVICE FITS IN THE OBD II PORT UNDER THE STEERING COLUMN. THIS DEVICE CREATED MULTIPLE COMMUNICATIONS ERRORS WITHIN THE COMPUTERS FOR THE CAR. AFTER READING UP ON THIS, IT SEEMS THAT MANY PEOPLE ARE HAVING THIS ISSUE IN MANY MAKES/MODELS. THE VEHICLE SHIFTED FUNNY INTO ANOTHER GEAR ON ITS OWN. THE INSTRUMEN... Read more
Incident date: Jun 10, 2014
WE CURRENTLY HAVE ALLSTATE FOR INSURANCE AND THEY HAVE THIS ITEM CALLED THE DRIVEWISE. THIS DEVICE FITS IN THE OBD II PORT UNDER THE STEERING COLUMN. THIS DEVICE CREATED MULTIPLE COMMUNICATIONS ERRORS WITHIN THE COMPUTERS FOR THE CAR. AFTER READING UP ON THIS, IT SEEMS THAT MANY PEOPLE ARE HAVING THIS ISSUE IN MANY MAKES/MODELS. THE VEHICLE SHIFTED FUNNY INTO ANOTHER GEAR ON ITS OWN. THE INSTRUMEN... Read more
Incident date: May 22, 2014
TL* THE CONTACT OWNS A 2014 LEXUS ES35O. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT PASSENGER SIDE SEAT SHOOK AND VIBRATED WHEN THERE WAS NOT A PASSENGER SEATED IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE DEFECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 1400.
Incident date: Jun 16, 2012
TL* THE CONTACT OWNS A 2003 LEXUS ES300. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE INCREASED ACCELERATION UNEXPECTEDLY. THE VEHICLE FAILED TO REDUCE SPEED AND CRASHED INTO ANOTHER VEHICLE AND A FENCE. THE CONTACT SUFFERED FROM A FRACTURED RIGHT ARM AND SUSTAINED BRUISES TO THE BODY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS ... Read more
Crash
1 injured
Incident date: Jun 6, 2014
WE NOTICED A FUEL SPILL UNDER CAR AS WE PULLED OUT OF DRIVEWAY. BROUGHT CAR INTO LEXUS DEALER. WE WERE TOLD THE FUEL TANK WAS CRACKED AND MUST BE REPLACED. THEY TOLD US THE DAMAGE WAS DUE TO ROAD HAZARD AND NOT COVERED UNDER WARRANTY. WE HAD NOT NOTICED ANYTHING UNUSUAL IN THE DAYS PRIOR TO THIS INCIDENT. THE FUEL TANK IS EXPOSED ON THE UNDERSIDE OF THE VEHICLE, AND IS MADE OF PLASTIC. THE... Read more
Incident date: May 14, 2014
TL* THE CONTACT OWNS A 2013 LEXUS RX450H. WHILE DRIVING 25 MPH, THE CONTACT'S VEHICLE WAS CRASHED INTO FROM THE REAR BY ANOTHER VEHICLE. THE CONTACT INJURED HIS HEAD WHEN IT STRUCK THE STEERING WHEEL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND RULED AS BEING DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE ... Read more
Crash
1 injured
Incident date: May 3, 2014
VEHICLE'S SVC SYSTEM MALFUNCTIONS WHICH CAUSES THE VEHICLE'S STEERING TO OPERATE ERRATICALLY-PARTICULARLY AT SPEEDS ABOVE 50MPH. PLEASE INVESTIGATE THIS MATTER. *TR
Incident date: May 3, 2014
VEHICLE'S SVC SYSTEM MALFUNCTIONS WHICH CAUSES THE VEHICLE'S STEERING TO OPERATE ERRATICALLY-PARTICULARLY AT SPEEDS ABOVE 50MPH. PLEASE INVESTIGATE THIS MATTER. *TR
Incident date: May 3, 2014
VEHICLE'S SVC SYSTEM MALFUNCTIONS WHICH CAUSES THE VEHICLE'S STEERING TO OPERATE ERRATICALLY-PARTICULARLY AT SPEEDS ABOVE 50MPH. PLEASE INVESTIGATE THIS MATTER. *TR
Incident date: Jun 10, 2014
I WILL ADD MY COMPLAINT TO PREVIOUS REPORTER. I HAVE HAD TO REPLACE THE HEADLAMP 2 TIMES DUE TO WATER IN THE ASSEMBLY OF THE HEADLAMP. THE RIGHT SIDE HEADLIGHT FAILED. THERE IS MOISTURE UNDER THE GLASS WHICH SHORTED OUT THE LIGHT. ONLINE I HAVE SEEN HUNDREDS OF COMPLAINTS ABOUT THIS HAPPENING TO THE SAME MODEL LEXUS. THE REPAIR FOR THIS HEADLIGHT RUNS OVER $1,500. LEXUS CORPORATION REFUSES TO TAK... Read more
Incident date: Jun 3, 2014
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE?S TEMPERATURE GAUGE INCREASED THEN IMMEDIATELY RETURNED TO NORMAL. THE CHECK ENGINE AND VSC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS ... Read more
Incident date: Jun 3, 2014
ABOUT 06/04/2014 WHILE I AM DRIVING THE HIGHWAY AS I USUALLY DO ON MY WAY TO WORK AND HAD MADE MY WAY TO THE LEFT LANE. I AM IN RUSH HOUR TRAFFIC WHEN ALL OF A SUDDEN MY CAR STARTED TO LOOSE COMPRESSION,TEMP. CREAZY IT STARTED TO SLOW DOWN TO ABOUT 25 MILES (WHILE ON A MAIN HIGHWAY) AND A CHECK ENGINE LIGHT CAME ON AND THE VCS NOTIFICATION STARTED FLASHING. I IMMEDIATELY MADE MY WAY TO THE SHOUL... Read more
Incident date: Sep 27, 2012
THE DASHBOARD IS CRACKING AROUND THE PASSENGER SIDE AIRBAG. THE AIRBAG WAS DESIGNED WITH A CERTAIN AMOUNT OF RESISTANCE FROM THE DASHBOARD. MAJOR CONCERN WITH AIRBAG DEPLOYMENT SPEED WITH LESS RESISTANCE FROM DASHBOARD. ALSO CONCERN ABOUT FRAGMENTATION OF DASHBOARD DURING DEPLOYMENT. *TR
Incident date: Sep 27, 2012
THE DASHBOARD IS CRACKING AROUND THE PASSENGER SIDE AIRBAG. THE AIRBAG WAS DESIGNED WITH A CERTAIN AMOUNT OF RESISTANCE FROM THE DASHBOARD. MAJOR CONCERN WITH AIRBAG DEPLOYMENT SPEED WITH LESS RESISTANCE FROM DASHBOARD. ALSO CONCERN ABOUT FRAGMENTATION OF DASHBOARD DURING DEPLOYMENT. *TR
Incident date: Jun 8, 2014
DASHBOARD IS CRACKING AROUND THE AIRBAG, MADE AFFECT AIRBAG DEPLOYMENT. BECAUSE AIRBAG MAYBE NOT BE SECURELY IN PLACE. *TR
Incident date: Aug 6, 2013
WHILE SLOWLY PULLING INTO A PARKING SPACE IN A PARKING STRUCTURE, THE CAR SUDDENLY ACCELERATED AND CRASHED INTO THE CEMENT BLOCK WALL IN FRONT OF ME. SINCE THE DISTANCE FROM HALF-WAY INTO THE PARKING SPACE TO THE WALL WAS SMALL (PROBABLY THREE TO FOUR FEET), I HAD NO TIME TO SLAM ON THE BRAKES BEFORE IMPACT. THE CAR WAS TOWED TO A LEXUS DEALER. I WAS IMMEDIATELY REFERRED TO THEIR LEGAL DEPARTME... Read more
Crash
Incident date: Aug 6, 2013
WHILE SLOWLY PULLING INTO A PARKING SPACE IN A PARKING STRUCTURE, THE CAR SUDDENLY ACCELERATED AND CRASHED INTO THE CEMENT BLOCK WALL IN FRONT OF ME. SINCE THE DISTANCE FROM HALF-WAY INTO THE PARKING SPACE TO THE WALL WAS SMALL (PROBABLY THREE TO FOUR FEET), I HAD NO TIME TO SLAM ON THE BRAKES BEFORE IMPACT. THE CAR WAS TOWED TO A LEXUS DEALER. I WAS IMMEDIATELY REFERRED TO THEIR LEGAL DEPARTME... Read more
Crash
Incident date: May 29, 2014
TL* THE CONTACT OWNS A 2006 LEXUS RX400H (HYBRID). THE CONTACT STATED THAT THE PASSENGER SIDE DASHBOARD EXHIBITED VERTICAL CRACKS NEAR THE AIR BAG HOUSING AREA. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
Incident date: May 9, 2014
TL* THE CONTACT OWNS A 2009 LEXUS RX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, SHE UNEXPECTEDLY SWERVED OFF THE ROAD AND CRASHED INTO A GUARD RAIL. THE DRIVER'S SIDE AIR BAG THAT WAS MOUNTED INSIDE OF THE STEERING WHEEL FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISES TO THE CHEST AND NECK AREA. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE FACILITY. THE MANUFACTURER WAS NOTIF... Read more
Crash
1 injured
Incident date: Jun 4, 2014
WHEN I TRY TO STOP MY VEHICLE, THE FLOOR MAY GETS STUCK ON TOP OF THE BRAKE MAKING IT DIFFICULT TO REACH THE BRAKE. I HAVE PICTURES OF THE ISSUE IF NEEDED. *TR
Incident date: May 2, 2014
TL* THE CONTACT OWNS A 2000 LEXUS RX300. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH, THE VEHICLE CRASHED HEAD ON INTO ANOTHER VEHICLE AND THE REAR PASSENGER SIDE SEAT BELT FAILED TO SECURE THE PASSENGER. AS A RESULT, THE PASSENGER SUSTAINED A BROKEN LEG, BROKEN WRIST AND NEEDED TO UNDERGO SURGERY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT CONTACTED. THE... Read more
Crash
1 injured
Incident date: Feb 14, 2013
BECAUSE OF THE GOVERNMENT'S EFFORTS TO INCREASE MILEAGE PER GALLON, AUTO MANUFACTURERS HAVE REDUCED WIND RESISTANCE TO THE EXTENT POSSIBLE. ONE OF THE WAYS MANUFACTURERS DO THIS IS BY LOWERING THE FRONT FENDERS AND THE HOOD TO THE POINT WHERE THE DRIVER CAN NO LONGER SEE THEM. THIS MAKES IT MORE DIFFICULT TO PARK THE CAR, MAKE TURNS, AND DRIVE IN GENERAL---FAR MORE DANGEROUS TO DRIVE.
Incident date: May 7, 2013
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASH BOARD WAS MELTING, WHICH CAUSED IT TO BECOME ABNORMALLY SHINY AND BLOCKING THE CONTACT'S VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE DASH BOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 12,... Read more
Incident date: May 7, 2013
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE DASH BOARD WAS MELTING, WHICH CAUSED IT TO BECOME ABNORMALLY SHINY AND BLOCKING THE CONTACT'S VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE DASH BOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 12,... Read more
Incident date: Feb 15, 2014
THE PASSENGER SIDE AIRBAG WARNING LIGHT ON MY VEHICLE TURNED ON. WHEN I TOOK MY VEHICLE TO LEXUS FOR A RECALL I HAD THEM CHECK WHY THE LIGHT WAS ON. THEY TOLD ME THE AIR BAG WIRING HARNESS NEEDS TO BE REPLACED AT A COST OF $2546. THEY ALSO SAID THIS IS A COMMON ISSUE THAT LEXUS IS WELL AWARE OF AND ISSUED A TSB FOR IT IN 2008 BUT WOULD ONLY COVER THE REPAIR UNDER THE INITIAL WARRANTY PERIOD BEC... Read more
Incident date: Oct 15, 2011
TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT STATED THAT ALL FOUR RIMS WERE CORRODED AND CAUSING THE TIRES TO DEFLATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN VERIFIED THE FAILURE, AND STATED THAT ALL FOUR RIMS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 101,... Read more
Incident date: Oct 15, 2011
TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT STATED THAT ALL FOUR RIMS WERE CORRODED AND CAUSING THE TIRES TO DEFLATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN VERIFIED THE FAILURE, AND STATED THAT ALL FOUR RIMS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 101,... Read more
Incident date: Jan 1, 2008
THE DASH IS CRACKING ALL OVER THE PLACE(BETWEEN 20-30 PACES). THE MOST CRACKING HAS OCCURRED IN FRONT OF AND AROUND THE PASSENGERS AIRBAG. THIS IS PARTICULARLY CONCERNING BECAUSE I FEAR IT THE AIRBAG NEEDED TO DEPLOY, IT WOULD NOT PROPERLY DO SO, AND ALSO THAT IT MAY BE EXTRA DANGEROUS IF THE CRACKED PIECES OF THE DASH GO FLYING IN ALL DIRECTIONS UPON AIRBAG DEPLOYMENT. THERE ARE THOUSANDS OF SUCH... Read more
Incident date: Jan 1, 2008
THE DASH IS CRACKING ALL OVER THE PLACE(BETWEEN 20-30 PACES). THE MOST CRACKING HAS OCCURRED IN FRONT OF AND AROUND THE PASSENGERS AIRBAG. THIS IS PARTICULARLY CONCERNING BECAUSE I FEAR IT THE AIRBAG NEEDED TO DEPLOY, IT WOULD NOT PROPERLY DO SO, AND ALSO THAT IT MAY BE EXTRA DANGEROUS IF THE CRACKED PIECES OF THE DASH GO FLYING IN ALL DIRECTIONS UPON AIRBAG DEPLOYMENT. THERE ARE THOUSANDS OF SUCH... Read more
Incident date: May 31, 2014
UNDER HEATED CONDITIONS DASH BECOMES VERY STICKY. DOOR PANELS ARE MELTING, CRACKING AND FALLING APART. *TR
Incident date: Sep 1, 2008
STICKY / MELTING DASH, DASH CRACKING, ALL DOOR PANELS MELTING AND CRACKING STAINING CLOTHES WHEN COMES IN CONTACT WITH. BOTH PROBLEMS CREATING A GLARE WHEN DRIVING. I BOUGHT THIS CAR NEW AND LEXUS WOULD NOT STAND BEHIND THEIR PRODUCT KNOWING ITS DEFECTIVE, EVEN WHEN IT WAS UNDER THE BUMPER TO BUMPER AND LEXUS BRAND EXTENDED WARRANTY. THE CAR IS UNDER THE SUN 1 HR PER DAY WHILE DRIVING. VEHICLE IS... Read more
Incident date: Mar 1, 2014
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ABNORMALLY VEERED FROM SIDE TO SIDE, AND ALSO BEGAN SHAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 126,000 AND THE CURRENT MILEAGE WAS 126,700.
Incident date: Sep 3, 2013
THE DASHBOARD CRACKED IN MULTIPLE PLACES.AND LOOKED AS IF IT WERE GOING TO FALL FROM THE CAR. I WENT TO LEXUS AFTER I READ ONLINE THAT SEVERAL CARS REPORTED THIS PROBLEM, BUT LEXUS WAS NOT GOING TO ISSUE A RECALL. I AGREED TO PAY HALF OF THE COST, BECAUSE THEY SAID IT WAS THE BEST THEY WOULD DO. I GAVE THEM $1604.00. IF THERE IS A RECALL, I WOULD LOVE TO GET THAT MONEY RETURNED TO ME. THEY DID... Read more
Incident date: Sep 3, 2013
THE DASHBOARD CRACKED IN MULTIPLE PLACES.AND LOOKED AS IF IT WERE GOING TO FALL FROM THE CAR. I WENT TO LEXUS AFTER I READ ONLINE THAT SEVERAL CARS REPORTED THIS PROBLEM, BUT LEXUS WAS NOT GOING TO ISSUE A RECALL. I AGREED TO PAY HALF OF THE COST, BECAUSE THEY SAID IT WAS THE BEST THEY WOULD DO. I GAVE THEM $1604.00. IF THERE IS A RECALL, I WOULD LOVE TO GET THAT MONEY RETURNED TO ME. THEY DID... Read more
Incident date: Apr 5, 2014
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STARTED MAKING A LOUD NOISE FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE VTI OIL HOSE HAD MELTED AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE W... Read more
Incident date: May 14, 2012
DASH STARTED TO MELT IN THE SUN. DASH BECAME BRITTLE AND STICKY AND GLARED IN THE SUN. LEXUS REPLACED THE DASH AS A GOOD WILL GESTURE. NOW MY DOOR PANELS ARE DOING THE SAME. THEY ISSUED A TECHNICAL ISSUE ON THIS. BUT STILL WON'T REPLACE AS NO RECALL HAS BEEN ISSUED YET. I CAN PAY THE 2000.00 AND IF A RECALL IS DONE THEY WILL REIMBURSE ME. KNOWN ISSUE ON 06-08 LEXUS, TOYOTA AND MAZDAS. TSIB#... Read more
Incident date: May 14, 2012
DASH STARTED TO MELT IN THE SUN. DASH BECAME BRITTLE AND STICKY AND GLARED IN THE SUN. LEXUS REPLACED THE DASH AS A GOOD WILL GESTURE. NOW MY DOOR PANELS ARE DOING THE SAME. THEY ISSUED A TECHNICAL ISSUE ON THIS. BUT STILL WON'T REPLACE AS NO RECALL HAS BEEN ISSUED YET. I CAN PAY THE 2000.00 AND IF A RECALL IS DONE THEY WILL REIMBURSE ME. KNOWN ISSUE ON 06-08 LEXUS, TOYOTA AND MAZDAS. TSIB#... Read more
Incident date: Feb 2, 2014
TL* THE CONTACT OWNS A 2007 LEXUS LS460. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE ACCELERATED OUT OF CONTROL AFTER DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash
Incident date: May 15, 2013
THE AIR SUSPENSION HAS AN EXHAUST VALVE SOLENOID ON THE AIR SUSPENSION COMPRESSOR THAT STOPPED WORKING THAT CAUSES THE SUSPENSION TO FULLY EXTEND UPWARDS. WITH THE SUSPENSION FULLY EXTEND UPWARDS THE RIDE IS HARSH AND STABILITY.OF VEHICLE IS DECREASED. LEXUS WILL ONLY REPLACE THE WHOLE COMPRESSOR, THE QUOTED PRICE FOR PARTS AND LABOR IS $3500. *TR
Incident date: May 27, 2014
TL* THE CONTACT OWNS A 1990 LEXUS LS400. THE CONTACT STATED THAT THE FRONT DRIVERS SIDE DOOR FAILED TO UNLOCK FROM THE INSIDE OR OUTSIDE OF THE VEHICLE. THE CONTACT ATTEMPTED BOTH AUTOMATICALLY AND MANUALLY BUT THE DOOR FAILED TO UNLOCK AND OPEN. THE CONTACT STATED THAT HE HAD NO ALTERNATIVE BUT TO EXIT THROUGH THE PASSENGERS SIDE DOOR. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNA... Read more
Incident date: May 27, 2014
TL* THE CONTACT OWNS A 1990 LEXUS LS400. THE CONTACT STATED THAT THE FRONT DRIVERS SIDE DOOR FAILED TO UNLOCK FROM THE INSIDE OR OUTSIDE OF THE VEHICLE. THE CONTACT ATTEMPTED BOTH AUTOMATICALLY AND MANUALLY BUT THE DOOR FAILED TO UNLOCK AND OPEN. THE CONTACT STATED THAT HE HAD NO ALTERNATIVE BUT TO EXIT THROUGH THE PASSENGERS SIDE DOOR. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNA... Read more
Incident date: Oct 5, 2013
IN THE COURSE OF OPENING THE CLOSED CAR TRUNK LID IN ORDER TO RETRIEVE THE GROCERIES THAT WERE INSIDE THE TRUNK, , I PULLED IT UP BY ITS LOWER EDGE USING THE RING FINGER OF MY RIGHT HAND. WITHOUT WARNING OR REASON FOR IT TO DO SO, THE ELECTRIC AUTOMATIC POWER TRUNK LID CLOSER MECHANISM OPERATED AND SHUT THE LID, CRUSHING AND MANGLING MY FINGER BONE AND FINGER NAIL, AND CAUSING EXCRUCIATING... Read more
1 injured
Incident date: Oct 5, 2013
IN THE COURSE OF OPENING THE CLOSED CAR TRUNK LID IN ORDER TO RETRIEVE THE GROCERIES THAT WERE INSIDE THE TRUNK, , I PULLED IT UP BY ITS LOWER EDGE USING THE RING FINGER OF MY RIGHT HAND. WITHOUT WARNING OR REASON FOR IT TO DO SO, THE ELECTRIC AUTOMATIC POWER TRUNK LID CLOSER MECHANISM OPERATED AND SHUT THE LID, CRUSHING AND MANGLING MY FINGER BONE AND FINGER NAIL, AND CAUSING EXCRUCIATING... Read more
1 injured