Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Mar 1, 2013
BLACK DASHBOARD AND INSIDE DOOR PANELS ARE MELTING ON MY 2007 LEXUS IS 250. WHILE DRIVING, THE SUN WILL GLARE OFF OF THE MELTING DASHBOARD COMPROMISING VIABILITY TO THE DRIVER. IF YOU TOUCH THE DASHBOARD, AN IMPRINT IS LEFT. VALET SERVICES ARE UNABLE TO PLACE TICKETS, OR ANY OTHER MATERIAL FOR THAT MATTER, ON THE DASHBOARD BECAUSE IT WILL STICK TO THE DASHBOARD AND LEAVE RESIDUE. THE SAME ... Read more
Incident date: Mar 1, 2013
BLACK DASHBOARD AND INSIDE DOOR PANELS ARE MELTING ON MY 2007 LEXUS IS 250. WHILE DRIVING, THE SUN WILL GLARE OFF OF THE MELTING DASHBOARD COMPROMISING VIABILITY TO THE DRIVER. IF YOU TOUCH THE DASHBOARD, AN IMPRINT IS LEFT. VALET SERVICES ARE UNABLE TO PLACE TICKETS, OR ANY OTHER MATERIAL FOR THAT MATTER, ON THE DASHBOARD BECAUSE IT WILL STICK TO THE DASHBOARD AND LEAVE RESIDUE. THE SAME ... Read more
Incident date: Apr 4, 2014
CHECK ENGINE AND VSC LIGHTS WERE DISPLAYED AT 54,000 MILES. ERROR CODES INDICATED IGNITION COIL. THIS ISSUES HAS BEEN REPORTED MULTIPLE TIMES FOR THE 07 ES 350 AND 08 GS. THIS IS A CLEAR DEFECT AND IT SHOULD BE REPLACED VIA A RECALL. *TR
Incident date: Apr 4, 2014
CHECK ENGINE AND VSC LIGHTS WERE DISPLAYED AT 54,000 MILES. ERROR CODES INDICATED IGNITION COIL. THIS ISSUES HAS BEEN REPORTED MULTIPLE TIMES FOR THE 07 ES 350 AND 08 GS. THIS IS A CLEAR DEFECT AND IT SHOULD BE REPLACED VIA A RECALL. *TR
Incident date: Feb 19, 2014
THE TRANSMISSION COMPLETELY FAILED WHILE I WAS DRIVING ON THE FREEWAY. THIS WAS VERY DANGEROUS AND CAUSED A SAFETY HAZARD. THE TRANSMISSION HAD TO BE REPLACED. THE POWER STEERING RACK HAD TO ALSO BE REPLACED. IT'S RIDICULOUS THAT THESE FAILURES OCCURRED BEFORE 120,000 MILES. *TR
Incident date: Apr 4, 2013
TL* THE CONTACT OWNS A 2008 LEXUS LS600HL. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THERE WAS A HUMMING NOISE HEARD FROM THE FRONT DRIVER'S SIDE WHEEL HUB ASSEMBLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO INSPECTED THE HUB ASSEMBLY AND ADVISED THAT THEY NEEDED TO BE REPLACED. THE DEALER WAS NOTIFIED BUT STATED THAT THERE WERE NO PARTS AVAILABLE TO MAKE THE REPAIR HOWEVER, THERE ... Read more
Incident date: Mar 1, 2013
THE CAR LURCHES FORWARD WITH GREAT UNINTENDED ACCELERATION. *TR
Incident date: Mar 1, 2013
THE CAR LURCHES FORWARD WITH GREAT UNINTENDED ACCELERATION. *TR
Incident date: Sep 21, 2011
TL* THE CONTACT OWNS A 1998 LEXUS LS400. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE TRAVELED INTO A RESIDENTIAL GARAGE AND CRASHED INTO A WALL. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE SHOP TECHNICIAN DIAGNOSED THE WRONG PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS RE... Read more
Crash
Incident date: Apr 1, 2014
ON THE PASSENGER SIDE DASHBOARD NEXT TO TEMPERATURE CONTROL SWITCH, DASHBOARD VINYL IS MELTING, IT HAS BUBBLE AND ONE BUBBLE WAS BROKEN TO MAKE A HOLE. I NOTICED IT ON APRIL 1, 2014. WHEN I CHANGED THE CABIN AIR FILTER ON MARCH,31 IN GLOVE COMPARTMENT, I DIDN'T SEE IT. I BROUGHT MY CAR TO NEW COUNTRY LEXUS AND DESCRIBED THE ISSUE HOPING THAT THEIR TECHNICIAN MAY SEE ISSUE WITH TEMPERATURE CONTROL ... Read more
Incident date: Apr 1, 2014
ON THE PASSENGER SIDE DASHBOARD NEXT TO TEMPERATURE CONTROL SWITCH, DASHBOARD VINYL IS MELTING, IT HAS BUBBLE AND ONE BUBBLE WAS BROKEN TO MAKE A HOLE. I NOTICED IT ON APRIL 1, 2014. WHEN I CHANGED THE CABIN AIR FILTER ON MARCH,31 IN GLOVE COMPARTMENT, I DIDN'T SEE IT. I BROUGHT MY CAR TO NEW COUNTRY LEXUS AND DESCRIBED THE ISSUE HOPING THAT THEIR TECHNICIAN MAY SEE ISSUE WITH TEMPERATURE CONTROL ... Read more
Incident date: Jun 18, 2013
CAR HAS BRAKE PEDAL CHARACTERISTIC WHICH ALLOWS THE BRAKE PEDAL TO REACH FULL STOP OF THE END OF FULL MECHANICAL TRAVEL (VS. HYDRAULICALLY LIMITED BY BRAKE PRESSURE) AND THE BRAKES ARE NO LONGER ABLE TO APPLY MORE BRAKING FORCE. THIS CHARACTERISTIC OF THIS CAR MODEL IS DIRECTLY LINKED WITH THE CAUSATION OF THE COLLISION AND WAS CERTAINLY A MAJOR SURPRISE TO THE OWNER AS THIS EVENT WAS OCCURRING. ... Read more
Crash
2 injured
Incident date: Jun 18, 2013
CAR HAS BRAKE PEDAL CHARACTERISTIC WHICH ALLOWS THE BRAKE PEDAL TO REACH FULL STOP OF THE END OF FULL MECHANICAL TRAVEL (VS. HYDRAULICALLY LIMITED BY BRAKE PRESSURE) AND THE BRAKES ARE NO LONGER ABLE TO APPLY MORE BRAKING FORCE. THIS CHARACTERISTIC OF THIS CAR MODEL IS DIRECTLY LINKED WITH THE CAUSATION OF THE COLLISION AND WAS CERTAINLY A MAJOR SURPRISE TO THE OWNER AS THIS EVENT WAS OCCURRING. ... Read more
Crash
2 injured
Incident date: Jun 18, 2013
CAR HAS BRAKE PEDAL CHARACTERISTIC WHICH ALLOWS THE BRAKE PEDAL TO REACH FULL STOP OF THE END OF FULL MECHANICAL TRAVEL (VS. HYDRAULICALLY LIMITED BY BRAKE PRESSURE) AND THE BRAKES ARE NO LONGER ABLE TO APPLY MORE BRAKING FORCE. THIS CHARACTERISTIC OF THIS CAR MODEL IS DIRECTLY LINKED WITH THE CAUSATION OF THE COLLISION AND WAS CERTAINLY A MAJOR SURPRISE TO THE OWNER AS THIS EVENT WAS OCCURRING. ... Read more
Crash
2 injured
Incident date: Mar 5, 2014
OUR VEHICLE HAS ALWAYS BEEN SERVICED AT THE LOCAL LEXUS DEALERSHIP AND MAINTAINED IN EXCELLENT CONDITION. WITHOUT WARNING, ON 3/5/14, AS WE WERE EXITING THE FREEWAY, WE SMELLED A SLIGHT BURNING ODOR. THE OIL LIGHT THEN FLASHED INTERMITTENTLY. WE IMMEDIATELY TOOK THE VEHICLE TO THE LEXUS DEALERSHIP. WE WERE INFORMED THERE WAS ONLY 1 QUART OUT OF 6 QUARTS OF OIL REMAINING. THE RUBBER OIL COOLER LINE... Read more
Incident date: Mar 5, 2014
OUR VEHICLE HAS ALWAYS BEEN SERVICED AT THE LOCAL LEXUS DEALERSHIP AND MAINTAINED IN EXCELLENT CONDITION. WITHOUT WARNING, ON 3/5/14, AS WE WERE EXITING THE FREEWAY, WE SMELLED A SLIGHT BURNING ODOR. THE OIL LIGHT THEN FLASHED INTERMITTENTLY. WE IMMEDIATELY TOOK THE VEHICLE TO THE LEXUS DEALERSHIP. WE WERE INFORMED THERE WAS ONLY 1 QUART OUT OF 6 QUARTS OF OIL REMAINING. THE RUBBER OIL COOLER LINE... Read more
Incident date: Mar 30, 2014
VSC SYSTEM WARNING LIGHT CAME ON. PARKED THE CAR AS IT SHUT OFF. CAR WON'T START. WARNING LIGHT SAYS CHECK HYBRID SYSTEM. WHEN TRYING TO START CAR WILL SAY PUT CAR ON PARK BEFORE STARTING. SAME PROBLEM AS SEEN IN RECALLS FOR 2006 LEXUS HYBRIDS. *TR
Incident date: Mar 30, 2014
VSC SYSTEM WARNING LIGHT CAME ON. PARKED THE CAR AS IT SHUT OFF. CAR WON'T START. WARNING LIGHT SAYS CHECK HYBRID SYSTEM. WHEN TRYING TO START CAR WILL SAY PUT CAR ON PARK BEFORE STARTING. SAME PROBLEM AS SEEN IN RECALLS FOR 2006 LEXUS HYBRIDS. *TR
Incident date: Mar 30, 2014
VSC SYSTEM WARNING LIGHT CAME ON. PARKED THE CAR AS IT SHUT OFF. CAR WON'T START. WARNING LIGHT SAYS CHECK HYBRID SYSTEM. WHEN TRYING TO START CAR WILL SAY PUT CAR ON PARK BEFORE STARTING. SAME PROBLEM AS SEEN IN RECALLS FOR 2006 LEXUS HYBRIDS. *TR
Incident date: Mar 30, 2014
VSC SYSTEM WARNING LIGHT CAME ON. PARKED THE CAR AS IT SHUT OFF. CAR WON'T START. WARNING LIGHT SAYS CHECK HYBRID SYSTEM. WHEN TRYING TO START CAR WILL SAY PUT CAR ON PARK BEFORE STARTING. SAME PROBLEM AS SEEN IN RECALLS FOR 2006 LEXUS HYBRIDS. *TR
Incident date: Feb 18, 2014
THE DASH OF THE 2006 LEXUS IS 250 DASH BOARD AND DOOR HANDLES ARE MELTING. IT'S A GLOW THAT STICKS ON ITS A FACTOR PROBLEM. *TR
Incident date: Mar 14, 2013
TL* THE CONTACT OWNS 2008 LEXUS LS600HL. THE CONTACT STATED WHILE DRIVING 30 MPH, HE DEPRESSED THE BRAKE PEDAL AND HEARD A GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FRONT DRIVERS SIDE BRAKE PAD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE WHEEL BEARING HUB ASSEMBLY NEEDED TO BE ... Read more
Incident date: Dec 31, 2013
2011 LEXUS ES350. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATION PROBLEMS. *SMD THE CONSUMER STATED WHEN HER HUSBAND MOVED THE GEAR FROM PARK, TO DRIVE, THE VEHICLE SHOT OUT LIKE A ROCKET. THE VEHICLE WENT THROUGH AND BROKE AN IRON GATE, SMASHED SOME ELECTRICAL EQUIPMENT, TOOK DOWN A TREE AND ANOTHER ONE FELL ON TOP OF THE VEHICLE CRUSHING AND BREAKING THE DRIVER'S SIDE WINDOW. THE VEHICLE ... Read more
Crash
1 injured
Incident date: Dec 31, 2013
2011 LEXUS ES350. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATION PROBLEMS. *SMD THE CONSUMER STATED WHEN HER HUSBAND MOVED THE GEAR FROM PARK, TO DRIVE, THE VEHICLE SHOT OUT LIKE A ROCKET. THE VEHICLE WENT THROUGH AND BROKE AN IRON GATE, SMASHED SOME ELECTRICAL EQUIPMENT, TOOK DOWN A TREE AND ANOTHER ONE FELL ON TOP OF THE VEHICLE CRUSHING AND BREAKING THE DRIVER'S SIDE WINDOW. THE VEHICLE ... Read more
Crash
1 injured
Incident date: Feb 27, 2007
THE DASHBOARD PANEL GOES "BLACK" AND ALL INSTRUMENTATION FAILS AND THIS HAS HAPPENED TO ME THREE TIMES SINCE I HAVE HAD THE CAR. THEN SECOND TIME AT ABOUT 115000 AND THEN AGAIN AT APPROX 129500. WHEN THIS OCCURS THE CAR IS NOT LEGALLY DRIVABLE AS THERE IS NO WAY TO KNOW EXACT SPEED ETC. THIS TYPE OF FAILURE IS NOT UNCOMMON I HAVE BEEN INFORMED BY REPAIR SHOPS AND SHOULD BE INVESTIGATED TO VERI... Read more
Incident date: Nov 7, 2013
. ON THURSDAY, 11/7/13, I GOT INTO MY CAR TO GO TO WORK AND THE DASHBOARD GAUGE INDICATED THAT AIR PRESSURE IN ONE OF MY TIRES WAS LOW. I LOOKED BUT THEY APPEARED TO BE OK. I HEADED TO MY MECHANIC INTENDING TO STOP THERE ON THE WAY TO WORK. THE CAR PERFORMED NORMALLY ON THE STREETS AND THE HIGHWAY. MY FOOT WAS ON THE BRAKE AS I ENTERED THE EXPRESSWAY DECELERATION LANE TO EXIT, CAR STILL FINE. I... Read more
Crash
1 injured
Incident date: Nov 7, 2013
. ON THURSDAY, 11/7/13, I GOT INTO MY CAR TO GO TO WORK AND THE DASHBOARD GAUGE INDICATED THAT AIR PRESSURE IN ONE OF MY TIRES WAS LOW. I LOOKED BUT THEY APPEARED TO BE OK. I HEADED TO MY MECHANIC INTENDING TO STOP THERE ON THE WAY TO WORK. THE CAR PERFORMED NORMALLY ON THE STREETS AND THE HIGHWAY. MY FOOT WAS ON THE BRAKE AS I ENTERED THE EXPRESSWAY DECELERATION LANE TO EXIT, CAR STILL FINE. I... Read more
Crash
1 injured
Incident date: Nov 7, 2013
. ON THURSDAY, 11/7/13, I GOT INTO MY CAR TO GO TO WORK AND THE DASHBOARD GAUGE INDICATED THAT AIR PRESSURE IN ONE OF MY TIRES WAS LOW. I LOOKED BUT THEY APPEARED TO BE OK. I HEADED TO MY MECHANIC INTENDING TO STOP THERE ON THE WAY TO WORK. THE CAR PERFORMED NORMALLY ON THE STREETS AND THE HIGHWAY. MY FOOT WAS ON THE BRAKE AS I ENTERED THE EXPRESSWAY DECELERATION LANE TO EXIT, CAR STILL FINE. I... Read more
Crash
1 injured
Incident date: Jan 1, 2014
DASH AND DOOR PANELS ARE EXTREMELY STICKY. *TR
Incident date: Jan 31, 2014
NUMEROUS CRACKS HAVE APPEARED ALL OVER THE DASHBOARD, INCLUDING OVER THE PASSENGER AIRBAG. *TR
Incident date: Jan 31, 2014
NUMEROUS CRACKS HAVE APPEARED ALL OVER THE DASHBOARD, INCLUDING OVER THE PASSENGER AIRBAG. *TR
Incident date: Mar 11, 2014
I WAS DRIVING AND MERGING FROM THE LOCAL LANES ON MARYLAND I-270 SB TO THE MAIN LANES. IN ORDER TO MOVE SLOWLY FROM ONE LANE TO ANOTHER, I APPLIED THE BRAKES TO SLOW DOWN AND MOVE TO THE LANE ON MY LEFT. WHEN I APPLIED THE BRAKE, I HEARD A STRANGE SOUND AND THE VEHICLE JERKED VIOLENTLY. THE VEHICLE FAILED TO DECELERATE, THEREFORE I ATTEMPTED TO RE-APPLY THE BRAKES ONCE MORE. AT THIS POINT, THE BRA... Read more
Crash
Incident date: Mar 11, 2014
I WAS DRIVING AND MERGING FROM THE LOCAL LANES ON MARYLAND I-270 SB TO THE MAIN LANES. IN ORDER TO MOVE SLOWLY FROM ONE LANE TO ANOTHER, I APPLIED THE BRAKES TO SLOW DOWN AND MOVE TO THE LANE ON MY LEFT. WHEN I APPLIED THE BRAKE, I HEARD A STRANGE SOUND AND THE VEHICLE JERKED VIOLENTLY. THE VEHICLE FAILED TO DECELERATE, THEREFORE I ATTEMPTED TO RE-APPLY THE BRAKES ONCE MORE. AT THIS POINT, THE BRA... Read more
Crash
Incident date: Mar 11, 2014
I WAS DRIVING AND MERGING FROM THE LOCAL LANES ON MARYLAND I-270 SB TO THE MAIN LANES. IN ORDER TO MOVE SLOWLY FROM ONE LANE TO ANOTHER, I APPLIED THE BRAKES TO SLOW DOWN AND MOVE TO THE LANE ON MY LEFT. WHEN I APPLIED THE BRAKE, I HEARD A STRANGE SOUND AND THE VEHICLE JERKED VIOLENTLY. THE VEHICLE FAILED TO DECELERATE, THEREFORE I ATTEMPTED TO RE-APPLY THE BRAKES ONCE MORE. AT THIS POINT, THE BRA... Read more
Crash
Incident date: Feb 12, 2014
TL* THE CONTACT OWNS A 2008 ES 350 LEXUS. WHILE DRIVING 15 MPH, AND APPROACHING A TRAFFIC LIGHT, THE VEHICLE SUDDENTLY ACCELERATED EXCESSIVELY AND CRASHED INTO ANOTHER VEHICLE. THERE WAS NO DAMAGE TO THE VEHICLE, NOR WERE THERE ANY INJURIES. THE CONTACT'S VEHICLE SUSTAINED MINOR DAMAGE. HE NOTIFIED THE INSURANCE COMPANY WHEN THE CRASH OCCURRED. THERE WAS NO POLICE REPORT. THE VEHICLE WAS REPAIRED.... Read more
Crash
Incident date: Mar 19, 2014
MY VEHICLE ACCELERATES PERIODICALLY RESULTING IN CLOSE-CALL ACCIDENTS. THERE IS NO WARNING SIGN OF WHEN THIS IS GOING TO HAPPEN. I REPORTED THIS TO THE DEALERSHIP (HEYWARD ALLEN TOYOTA) WHERE I BROUGHT THE USED VEHICLE IN 2008. ONE OF THE SALESMEN DROVE WITH ME AROUND THE DEALERSHIP AND DECIDED THERE WAS NOTHING WRONG WITH THE CAR. I LEARNED 24-HOURS AFTER THE PURCHASE THAT THIS VEHICLE WAS... Read more
Incident date: Mar 8, 2014
TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE SUDDENLY ACCELERATED AND THE BRAKES FAILED TO IMMEDIATELY STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT ... Read more
Incident date: Jun 12, 2013
TL* THE CONTACT OWNS A 2010 LEXUS IS-250. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY AND SPONTANEOUSLY ACCELERATED FORWARD. THE FAILURE CAUSED THE CONTACT TO CRASH HER VEHICLE SEVERAL TIMES. ON ONE OCCASION, THE CONTACT WAS LAUNCHED INTO ONCOMING TRAFFIC BECAUSE OF THE FAILURE. BOTH THE DRIVER AND THE PASSENGER WERE INJURED AND TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS NOT FILED. T... Read more
Crash
2 injured
Incident date: Mar 18, 2014
ON 03/18/14 (MORNING), AN INDEPENDENT MECHANIC INSPECTED AND CONCLUDED THROUGH TESTING THAT ONE OF THE ENGINE MOTOR MOUNTS WAS BROKEN/DEFECTIVE AND NEEDS TO BE REPLACED. I WAS PRESENT FOR THE TEST AND THE MECHANIC WALKED ME THROUGH EACH STEP AND POINTED OUT EXACTLY WHAT WAS HAPPENING AND WHY. ON 03/19/14 (MORNING), LEXUS DEALERSHIP DENIES ANYTHING IS WRONG WITH THE MOTOR MOUNTS AND CANNOT "REP... Read more
Incident date: Mar 18, 2014
ON 03/18/14 (MORNING), AN INDEPENDENT MECHANIC INSPECTED AND CONCLUDED THROUGH TESTING THAT ONE OF THE ENGINE MOTOR MOUNTS WAS BROKEN/DEFECTIVE AND NEEDS TO BE REPLACED. I WAS PRESENT FOR THE TEST AND THE MECHANIC WALKED ME THROUGH EACH STEP AND POINTED OUT EXACTLY WHAT WAS HAPPENING AND WHY. ON 03/19/14 (MORNING), LEXUS DEALERSHIP DENIES ANYTHING IS WRONG WITH THE MOTOR MOUNTS AND CANNOT "REP... Read more
Incident date: Mar 18, 2014
ON 03/18/14 (MORNING), AN INDEPENDENT MECHANIC INSPECTED AND CONCLUDED THROUGH TESTING THAT ONE OF THE ENGINE MOTOR MOUNTS WAS BROKEN/DEFECTIVE AND NEEDS TO BE REPLACED. I WAS PRESENT FOR THE TEST AND THE MECHANIC WALKED ME THROUGH EACH STEP AND POINTED OUT EXACTLY WHAT WAS HAPPENING AND WHY. ON 03/19/14 (MORNING), LEXUS DEALERSHIP DENIES ANYTHING IS WRONG WITH THE MOTOR MOUNTS AND CANNOT "REP... Read more
Incident date: Jan 6, 2014
MY DASH BOARD CRACKED AND THIS IS A MANUFACTER'S ISSUE. THERE ARE THOUSANDS W/ THE SAME ISSUE & LEXUS DOES NOT WANT TO BE RESPONSIBLE. IT CRACKS EVERY WHERE & MELTS BECAUSE OF THE HEAT. OUR CARS ARE WORTH NOTHING W/ THIS ISSUE. THERE ARE CRACKS WHERE THE AIR BAG RESIDES & THIS IS A SAFETY ISSUE. PLEASE HELP US!!! *TR
Incident date: Mar 8, 2014
LOST POWER ON HIGHWAY MY RX350 (2007) LOST POWER GOING 65 MPH ON A HIGHWAY, AND BEGAN TO SLOW DOWN QUICKLY. WITH A TRUCK ON ONE SIDE AND ANOTHER BARRELING DOWN MY BEHIND, I TRIED TO ACCELERATE BUT THE VEHICLE BEGAN TO SHUDDER AND SHAKE VIOLENTLY! BY SOME MIRACLE, I MANAGED TO SWERVE TO THE SHOULDER ACROSS 2 LANES, AND AVOIDED GETTING HIT BY INCHES! GOT THE VEHICLE TO THE LEXUS DEALER AND THEY... Read more
Incident date: Mar 8, 2014
LOST POWER ON HIGHWAY MY RX350 (2007) LOST POWER GOING 65 MPH ON A HIGHWAY, AND BEGAN TO SLOW DOWN QUICKLY. WITH A TRUCK ON ONE SIDE AND ANOTHER BARRELING DOWN MY BEHIND, I TRIED TO ACCELERATE BUT THE VEHICLE BEGAN TO SHUDDER AND SHAKE VIOLENTLY! BY SOME MIRACLE, I MANAGED TO SWERVE TO THE SHOULDER ACROSS 2 LANES, AND AVOIDED GETTING HIT BY INCHES! GOT THE VEHICLE TO THE LEXUS DEALER AND THEY... Read more
Incident date: Mar 25, 2011
I PURCHASED A BRAND NEW 2007 LEXUS IS 250 FROM PARK PLACE LEXUS IN GRAPEVINE, TX. ABOUT TWO YEARS AGO, THE DASHBOARD PANEL STARTED TO GET VERY SOFT AND GUMMY DURING HOT DAYS. SMALL PIECES OF THE DASHBOARD PANEL CAME OFF EASILY. EVER SINCE, THE DASHBOARD PANEL HAS BEEN GETTING STICKY AND MELTING. THE MELTING DASHBOARD PANEL CAUSES A GLARE REFLECTION ON THE WINDSHIELD THAT PREVENTS THE DRIVER FROM B... Read more
Incident date: Jan 19, 2011
THE DASHBOARD ON MY 2004 LEXUS GX 470 STARTED TO SHOW A FEW CRACKS BACK IN 2011. IT HAS PROGRESSIVELY GOTTEN WORSE. THE VEHICLE IS ALWAYS GARAGE-STORED. THIS APPEARS TO BE A REAL PROBLEM THAT LEXUS REFUSES TO TAKE RESPONSIBILITY FOR. *TR
Incident date: Mar 1, 2011
THE REARVIEW MIRROR HAS BECOME SPLOTCHY AND UNABLE TO SEE OUT OF. LEXUS SAYS BECAUSE IT IS NO LONGER UNDER WARRANTY THEY WONT COVER IT. BECAUSE OF 571.111 STANDARD NO. 111; REARVIEW MIRRORS. S1. SCOPE. THIS STANDARD SPECIFIES REQUIREMENTS FOR THE PERFORMANCE AND LOCATION OF REARVIEW MIRRORS. S2. PURPOSE. THE PURPOSE OF THIS STANDARD IS TO REDUCE THE NUMBER OF DEATHS AND INJURIES THAT OCCUR WHE... Read more
Incident date: Mar 14, 2013
THIS HAS BEEN HAPPENING SINCE 2013- THE CAR GOES UP TO 35 MPHS AND THEN LOSES POWER AND THEN SHUTS OFF. I HAVE TO FORCEFULLY PULL IT OVER TO THE SIDE. FIRST TIME IT WAS WORKED ON REPLACED BATTERY AND THOUGHT IT WAS THE COMPUTER. A YEAR LATER AT 136,000 MILES THE CAR MAKES ELECTRICAL NOISES AND HAS DIFFICULTY ACCELERATING AND SHIFTING ABOVE 3000 RPMS. WHEN BROUGHT IT TO THE DEALER, THEY SAID I... Read more
Incident date: Mar 14, 2013
THIS HAS BEEN HAPPENING SINCE 2013- THE CAR GOES UP TO 35 MPHS AND THEN LOSES POWER AND THEN SHUTS OFF. I HAVE TO FORCEFULLY PULL IT OVER TO THE SIDE. FIRST TIME IT WAS WORKED ON REPLACED BATTERY AND THOUGHT IT WAS THE COMPUTER. A YEAR LATER AT 136,000 MILES THE CAR MAKES ELECTRICAL NOISES AND HAS DIFFICULTY ACCELERATING AND SHIFTING ABOVE 3000 RPMS. WHEN BROUGHT IT TO THE DEALER, THEY SAID I... Read more
Incident date: Feb 3, 2014
WAS DRIVING HOME FROM SHOPPING AND WENT TO TURN LEFT AND ALL OF A SUDDEN THE CAR DID NOT RESPOND SMOOTHLY AND I ALMOST LOST CONTROL. TOOK IT TO THE MECHANIC AND HAD A LOWER CONTROL ARM PUT IN BECAUSE OF A BAD BUSHING BUT WAS TOLD THE RACK AND PINION IS ALSO BAD. THERE IS A LOT OF PLAY IN THE STEERING NOW. *TR