Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jul 1, 2009
THIS SERIES OF LEXUS APPARENTLY HAS A DEFECT OF THE INSIDE REAR VIEW MIRROR THAT CAUSE THE MIRROR INSIDE SURFACE TO CLOUD UP TO THE POINT OF BEING INOPERATIVE. MY UNIT BEGAN TO FAIL EARLY IN THE CAR'S LIFE BUT JUST AS THE WARRANTY PERIOD EXPIRED IT BECAME NEARLY USELESS. LEXUS NOR THE DEALER WOULD NOT COVER THIS SAFETY DEFECT. *TR
Incident date: Jul 1, 2009
THIS SERIES OF LEXUS APPARENTLY HAS A DEFECT OF THE INSIDE REAR VIEW MIRROR THAT CAUSE THE MIRROR INSIDE SURFACE TO CLOUD UP TO THE POINT OF BEING INOPERATIVE. MY UNIT BEGAN TO FAIL EARLY IN THE CAR'S LIFE BUT JUST AS THE WARRANTY PERIOD EXPIRED IT BECAME NEARLY USELESS. LEXUS NOR THE DEALER WOULD NOT COVER THIS SAFETY DEFECT. *TR
Incident date: Apr 3, 2014
LOW OIL LIGHT CAME ON..STILL HAD 400 MILES ON STICKER..TOOK TO LEXUS DEALER, ADVISED THEM I NOTICED OIL LEAKS ON MY DRIVEWAY& PLEASE CHECK ANY PROBLEMS WITH WHY MY LIGHT SHOULD BE ON..LEXUS CHANGED OIL, FILTER &INSPECTION..SAID ALL IS GOOD..3 WEEKS LATER LESS THAN 2 BLOCKS FROM HOME..ENGINE OIL LIGHT CAME ON, STOPPED TO TURN ONTO MY ROAD.LOW OIL PRESSURE, THAN HIT DRIVEWAY VSC ON..THERE HAVE BEEN ... Read more
Incident date: Apr 3, 2014
LOW OIL LIGHT CAME ON..STILL HAD 400 MILES ON STICKER..TOOK TO LEXUS DEALER, ADVISED THEM I NOTICED OIL LEAKS ON MY DRIVEWAY& PLEASE CHECK ANY PROBLEMS WITH WHY MY LIGHT SHOULD BE ON..LEXUS CHANGED OIL, FILTER &INSPECTION..SAID ALL IS GOOD..3 WEEKS LATER LESS THAN 2 BLOCKS FROM HOME..ENGINE OIL LIGHT CAME ON, STOPPED TO TURN ONTO MY ROAD.LOW OIL PRESSURE, THAN HIT DRIVEWAY VSC ON..THERE HAVE BEEN ... Read more
Incident date: Apr 3, 2014
LOW OIL LIGHT CAME ON..STILL HAD 400 MILES ON STICKER..TOOK TO LEXUS DEALER, ADVISED THEM I NOTICED OIL LEAKS ON MY DRIVEWAY& PLEASE CHECK ANY PROBLEMS WITH WHY MY LIGHT SHOULD BE ON..LEXUS CHANGED OIL, FILTER &INSPECTION..SAID ALL IS GOOD..3 WEEKS LATER LESS THAN 2 BLOCKS FROM HOME..ENGINE OIL LIGHT CAME ON, STOPPED TO TURN ONTO MY ROAD.LOW OIL PRESSURE, THAN HIT DRIVEWAY VSC ON..THERE HAVE BEEN ... Read more
Incident date: Jan 14, 2013
THE DASHBOARD HAS CRACKS, IT BECOMES STICKY TO THE TOUCH AND THEN CRACKS APPEARS. THOUGHT THIS WAS A PROBLEM WITH JUST MY CAR BUT AFTER SEARCHING ON THE INTERNET I LEARNED THAT THIS IS A PROBLEM WITH THE DASHBOARD ON THE LEXUS CAR. IT ODD THAT IT STARTED CRACKING ABOVE THE AREA HERE THE AIRBAG IS, AT FIRST JUST ONE CRACK THEN MONTHS LATER MULTIPLE CRACKS TO THE POINT THEY HAVE JOINED TOGETHER AN... Read more
Incident date: Apr 18, 2014
I JUST PURCHASED THIS CAR (LEXUS ES 300 2002 SEDAN) FOR MY DAUGHTER LESS THAN A WEEK AGO ON 4/11/2014 FROM A PRIVATE OWNER, WITH 267,000 MILES AND IT RAN WELL FOR A TRANSPORTATION VEHICLE, SEEMS TO HAVE BEEN WELL CARED FOR MECHANICALLY, INTERIOR AND EXTERIOR IS IN GREAT SHAPE AND WAS CHECKED OUT MY FRIEND A LONGTIME MECHANIC. MY DAUGHTER HAD JUST LEFT THE DMV WHICH WAS CLOSED TODAY 4/18/2014 AND S... Read more
Fire
Incident date: Apr 18, 2014
I JUST PURCHASED THIS CAR (LEXUS ES 300 2002 SEDAN) FOR MY DAUGHTER LESS THAN A WEEK AGO ON 4/11/2014 FROM A PRIVATE OWNER, WITH 267,000 MILES AND IT RAN WELL FOR A TRANSPORTATION VEHICLE, SEEMS TO HAVE BEEN WELL CARED FOR MECHANICALLY, INTERIOR AND EXTERIOR IS IN GREAT SHAPE AND WAS CHECKED OUT MY FRIEND A LONGTIME MECHANIC. MY DAUGHTER HAD JUST LEFT THE DMV WHICH WAS CLOSED TODAY 4/18/2014 AND S... Read more
Fire
Incident date: Apr 18, 2014
I JUST PURCHASED THIS CAR (LEXUS ES 300 2002 SEDAN) FOR MY DAUGHTER LESS THAN A WEEK AGO ON 4/11/2014 FROM A PRIVATE OWNER, WITH 267,000 MILES AND IT RAN WELL FOR A TRANSPORTATION VEHICLE, SEEMS TO HAVE BEEN WELL CARED FOR MECHANICALLY, INTERIOR AND EXTERIOR IS IN GREAT SHAPE AND WAS CHECKED OUT MY FRIEND A LONGTIME MECHANIC. MY DAUGHTER HAD JUST LEFT THE DMV WHICH WAS CLOSED TODAY 4/18/2014 AND S... Read more
Fire
Incident date: Apr 2, 2012
THE DASHBOARD AND OTHER INTERIOR PANELS SEEM TO BE MELTING AWAY. PARTICULARLY THE DASH. IT IS REAL STICKY IN THE HEAT AND SUN WHICH CAUSES A GLARING IN THE WINDSHIELD WHEN DRIVING. I BELIEVE THIS IS A HAZARD. I HAVE CALLED LEXUS AND THEY WILL NOT ACCEPT RESPONSIBILITY OR ACKNOWLEDGE THERE IS A PROBLEM EVEN WHEN OTHERS HAVE COMPLAINED, THROUGH RESEARCH ON THE INTERNET. EVEN WITH SUNGLASSES ON T... Read more
Incident date: Apr 15, 2013
WHILE TRAVELING ON THE INTERSTATE AT NIGHT-TIME, THE LIGHTING ON THE INSTRUMENT PANEL WENT COMPLETELY DARK AND IT BECAME IMPOSSIBLE TO READ ANY OF THE CARS INSTRUMENTATION SUCH AS VEHICLE SPEED AND WARNING INDICATORS. AT VARIOUS TIMES SINCE THEN THE GAUGES IN THE INSTRUMENT PANEL HAVE ALSO BECOME UNRELIABLE, THESE INCLUDE THE FUEL LEVEL GAUGE, THE SPEEDOMETER, AND THE TACHOMETER. AT TIMES THEY W... Read more
Incident date: Apr 15, 2013
WHILE TRAVELING ON THE INTERSTATE AT NIGHT-TIME, THE LIGHTING ON THE INSTRUMENT PANEL WENT COMPLETELY DARK AND IT BECAME IMPOSSIBLE TO READ ANY OF THE CARS INSTRUMENTATION SUCH AS VEHICLE SPEED AND WARNING INDICATORS. AT VARIOUS TIMES SINCE THEN THE GAUGES IN THE INSTRUMENT PANEL HAVE ALSO BECOME UNRELIABLE, THESE INCLUDE THE FUEL LEVEL GAUGE, THE SPEEDOMETER, AND THE TACHOMETER. AT TIMES THEY W... Read more
Incident date: Apr 1, 2014
RECENTLY THE CAR BEGAN TO STUMBLE UNDER ACCELERATION WHILE DRIVING UP A HILL OR MERGING INTO TRAFFIC OR MAINTAINING SPEED WHILE DRIVING ON THE INTERSTATE. I INITIALLY THOUGHT IT WAS A FUEL SUPPLY ISSUE SO I CHANGED OUT THE FUEL FILTER, WITHOUT ANY IMPROVEMENT IN THE PROBLEM. I WAS GOING TO CHANGE THE FUEL PUMP ALSO AND WHILE RESEARCHING ON THE INTERNET I LEARNED OF A PROBLEM WITH BAD ELECTROLYT... Read more
Incident date: Apr 1, 2014
RECENTLY THE CAR BEGAN TO STUMBLE UNDER ACCELERATION WHILE DRIVING UP A HILL OR MERGING INTO TRAFFIC OR MAINTAINING SPEED WHILE DRIVING ON THE INTERSTATE. I INITIALLY THOUGHT IT WAS A FUEL SUPPLY ISSUE SO I CHANGED OUT THE FUEL FILTER, WITHOUT ANY IMPROVEMENT IN THE PROBLEM. I WAS GOING TO CHANGE THE FUEL PUMP ALSO AND WHILE RESEARCHING ON THE INTERNET I LEARNED OF A PROBLEM WITH BAD ELECTROLYT... Read more
Incident date: Apr 1, 2014
RECENTLY THE CAR BEGAN TO STUMBLE UNDER ACCELERATION WHILE DRIVING UP A HILL OR MERGING INTO TRAFFIC OR MAINTAINING SPEED WHILE DRIVING ON THE INTERSTATE. I INITIALLY THOUGHT IT WAS A FUEL SUPPLY ISSUE SO I CHANGED OUT THE FUEL FILTER, WITHOUT ANY IMPROVEMENT IN THE PROBLEM. I WAS GOING TO CHANGE THE FUEL PUMP ALSO AND WHILE RESEARCHING ON THE INTERNET I LEARNED OF A PROBLEM WITH BAD ELECTROLYT... Read more
Incident date: May 6, 2013
THE 1ST INCIDENT OCCURRED IN NOVATO, CA MAKING A RIGHT TURN FROM THE IGNACIO BLVD BRIDGE OVER 101N TO NAVE DR. AFTER A RAIN THE PREVIOUS DAY. WHEN THE FRONT OF THE CAR SLID SLIGHTLY, THE SKID CONTROL TURNED THE WHEELS SHARPLY TO THE LEFT FORCING THE CAR INTO THE LANE TO MY LEFT. FORTUNATELY, THERE WAS NO CAR IN THAT LANE OR THERE WOULD HAVE BEEN AN ACCIDENT. I WAS ABLE TO REGAIN CONTROL BUT LEXU... Read more
Incident date: May 6, 2013
THE 1ST INCIDENT OCCURRED IN NOVATO, CA MAKING A RIGHT TURN FROM THE IGNACIO BLVD BRIDGE OVER 101N TO NAVE DR. AFTER A RAIN THE PREVIOUS DAY. WHEN THE FRONT OF THE CAR SLID SLIGHTLY, THE SKID CONTROL TURNED THE WHEELS SHARPLY TO THE LEFT FORCING THE CAR INTO THE LANE TO MY LEFT. FORTUNATELY, THERE WAS NO CAR IN THAT LANE OR THERE WOULD HAVE BEEN AN ACCIDENT. I WAS ABLE TO REGAIN CONTROL BUT LEXU... Read more
Incident date: Apr 17, 2014
HEADLIGHT RANDOMLY GOES OFF WITHOUT WARNING. MANY OWNERS OF THIS MAKE YEAR AND MODEL HAVE HAD THE SAME PROBLEM. THIS SHOULD HAVE BEEN A RECALL. COST 1,500.00 TO FIX
Incident date: Apr 17, 2014
I WAS DRIVING ON HWY 32 WHEN I HEARD A LOUD EXPLOSION AND GLASS SHATTERING. I PULLED OVER TO INSPECT MY VEHICLE. I NOTED NO PHYSICAL DAMAGE TO THE OUTSIDE OF MY VEHICLE. I GOT BACK IN MY VEHICLE TO INSPECT THE WINDOWS. I PULLED BACK THE VISOR TO MY SUNROOF AND THERE WAS GLASS EVERYWHERE WITH A BIG HOLE IN THE MIDDLE. I EXITED THE VEHICLE TO SEE IF AN OBJECT HAD HIT MY SUNROOF AND FOUND NO OBJECTS,... Read more
Incident date: Mar 5, 2014
TL* THE CONTACT OWNS A 2005 LEXUS ES330.THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE FAILED TO RESPOND TO DECELERATION ATTEMPTS AND THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THERE WERE NOT INJURIES. THE VEHICLE WAS TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 108,57... Read more
Crash
Incident date: Feb 1, 2014
TL* THE CONTACT OWNS A 2006 LEXUS IS250. THE CONTACT STATED THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND A DIAGNOSTIC TEST WAS PERFORMED WHICH LOCATED A FAILURE CODE IN THE AIR BAG WIRING HARNESS. THE AIR BAG HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 79,... Read more
LEXUS
HS 250 HYBRID
(2010) — SERVICE BRAKES
Apr 15, 2014
Incident date: Mar 30, 2014
I HAD PARKED THE CAR IN A GROCERY STORE PARKING SPOT BETWEEN TWO CARS AND HAD MY FOOT ON THE BRAKE. I WAS ABOUT TO SHUT OFF THE IGNITION WHEN THE CAR SUDDENLY MOVED FORWARD. INTUITIVELY, I PRESSED HARDER ON THE BRAKE, BUT THE CAR SPEEDED UP, JUMPED OVER TWO PARKING BARRIERS, TRAVELLED ABOUT 50 FEET AT HIGH SPEED, HIT THE BACK OF ANOTHER CAR, A HONDA ODYSSEY VAN WITH SUFFICIENT FORCE THAT THE HONDA... Read more
Crash
2 injured
LEXUS
HS 250 HYBRID
(2010) — ELECTRICAL SYSTEM
Apr 15, 2014
Incident date: Mar 30, 2014
I HAD PARKED THE CAR IN A GROCERY STORE PARKING SPOT BETWEEN TWO CARS AND HAD MY FOOT ON THE BRAKE. I WAS ABOUT TO SHUT OFF THE IGNITION WHEN THE CAR SUDDENLY MOVED FORWARD. INTUITIVELY, I PRESSED HARDER ON THE BRAKE, BUT THE CAR SPEEDED UP, JUMPED OVER TWO PARKING BARRIERS, TRAVELLED ABOUT 50 FEET AT HIGH SPEED, HIT THE BACK OF ANOTHER CAR, A HONDA ODYSSEY VAN WITH SUFFICIENT FORCE THAT THE HONDA... Read more
Crash
2 injured
Incident date: Mar 9, 2014
2007 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED SHE EXPERIENCED SUDDEN ACCELERATION FOR 2 MILES, THAT TOOK THE VEHICLE FROM 60 MPH TO 85 PLUS MPH. DURING THE ACCELERATION PERIOD, SHE COULD NOT SLOW DOWN DESPITE TAKING HER FOOT OFF THE ACCELERATOR AND PRESSING THE BRAKE PEDAL REPEATEDLY. THE VEHICLE EVENTUALLY SLOWED DOWN ON ITS ON ACCOR... Read more
Incident date: Mar 9, 2014
2007 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED SHE EXPERIENCED SUDDEN ACCELERATION FOR 2 MILES, THAT TOOK THE VEHICLE FROM 60 MPH TO 85 PLUS MPH. DURING THE ACCELERATION PERIOD, SHE COULD NOT SLOW DOWN DESPITE TAKING HER FOOT OFF THE ACCELERATOR AND PRESSING THE BRAKE PEDAL REPEATEDLY. THE VEHICLE EVENTUALLY SLOWED DOWN ON ITS ON ACCOR... Read more
Incident date: Mar 9, 2014
2007 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED SHE EXPERIENCED SUDDEN ACCELERATION FOR 2 MILES, THAT TOOK THE VEHICLE FROM 60 MPH TO 85 PLUS MPH. DURING THE ACCELERATION PERIOD, SHE COULD NOT SLOW DOWN DESPITE TAKING HER FOOT OFF THE ACCELERATOR AND PRESSING THE BRAKE PEDAL REPEATEDLY. THE VEHICLE EVENTUALLY SLOWED DOWN ON ITS ON ACCOR... Read more
Incident date: Mar 14, 2014
TL- THE CONTACT OWNS A 2002 LEXUS SC430. THE CONTACT HAD RECEIVED THE RECALL REPAIR FOR THE AIR BAG. THE VEHICLE HAD EXTENSIVE INTERIOR AND SOME EXTERIOR DAMAGES AFTER THE REPAIRS. THE DAMAGES WERE TO THE DASHBOARD, DAMAGED THE PAINT, SCRATCHED THE TINTED WINDOWS, THE HOOD, LEATHER SEATS IN WHICH THE AUTHORIZED DEALER HAD AGREED TO FIX. THE AIR BAG INFLATOR ASSEMBLY KIT AND COSMETIC DAMAGES HAD BE... Read more
Incident date: Mar 14, 2014
TL- THE CONTACT OWNS A 2002 LEXUS SC430. THE CONTACT HAD RECEIVED THE RECALL REPAIR FOR THE AIR BAG. THE VEHICLE HAD EXTENSIVE INTERIOR AND SOME EXTERIOR DAMAGES AFTER THE REPAIRS. THE DAMAGES WERE TO THE DASHBOARD, DAMAGED THE PAINT, SCRATCHED THE TINTED WINDOWS, THE HOOD, LEATHER SEATS IN WHICH THE AUTHORIZED DEALER HAD AGREED TO FIX. THE AIR BAG INFLATOR ASSEMBLY KIT AND COSMETIC DAMAGES HAD BE... Read more
Incident date: Mar 3, 2014
TRANSMISSION FAILED AT 98,000 MILES. SEEMS TO HAPPEN TO EVERYONE WITH THIS CAR. *TT
Incident date: Mar 12, 2014
THE CAR IS A HYBRID. IT WOULD NOT START (THE READY LIGHT WOULD NOT COME ON), THEREFORE IT WAS INOPERABLE. FORTUNATELY, THE CAR WAS PARKED AND DID NOT DIE WHILE DRIVING. IF IT WOULD HAVE DIED WHILE DRIVING, MANY DANGEROUS POSSIBILITIES COULD HAVE INCURRED. AFTER HAVING IT TOWED TO A LEXUS DEALER IN COLUMBUS, THE SOURCE OF THE PROBLEM WAS DIAGNOSED AS WATER IN THE HYBRID BATTERY AREA. AFTER... Read more
Incident date: Mar 12, 2014
THE CAR IS A HYBRID. IT WOULD NOT START (THE READY LIGHT WOULD NOT COME ON), THEREFORE IT WAS INOPERABLE. FORTUNATELY, THE CAR WAS PARKED AND DID NOT DIE WHILE DRIVING. IF IT WOULD HAVE DIED WHILE DRIVING, MANY DANGEROUS POSSIBILITIES COULD HAVE INCURRED. AFTER HAVING IT TOWED TO A LEXUS DEALER IN COLUMBUS, THE SOURCE OF THE PROBLEM WAS DIAGNOSED AS WATER IN THE HYBRID BATTERY AREA. AFTER... Read more
Incident date: Mar 20, 2014
PERIODICALLY THE BRAKE,ABS,VSC, AND LOW PRESSURE LIGHT BLINKS WHILE DRIVING , AS SOON AS THE KEY IS TURNED OFF THEN BACK ON THE WARNING LIGHTS DISAPPEAR. *JS
Incident date: Apr 6, 2014
I WAS DRIVING SLOWLY UP AN AISLE IN A PARKING LOT AND SPOTTED A SHADY PLACE ON MY LEFT JUST NEXT TO A CAR ALREADY PARKED. I MOVED IN SLOWLY AT 90DEGREE ANGLE TO SET THE CAR INTO THE PARKING SPACE WITH MY FOOT ALREADY ON THE BRAKE. I PRESSED DOWN THE BRAKE FURTHER AS THE CAR WAS ABOUT TO BE AT THE RIGHT PLACE. SUDDENLY, THE CAR ACCELERATED AT WHAT SEEMED FULL THROTTLE INTO A BRICK RETAINING WALL ... Read more
Crash
1 injured
Incident date: Apr 11, 2013
TL- THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT HE WENT TO REACH FOR THE STEERING WHEEL, HIS HAND SLIPPED OFF OF THE STEERING WHEEL AND HE ENDED UP SCRATCHING THE DASHBOARD AND THE MATERIAL BECAME DAMAGED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF ... Read more
Incident date: Apr 9, 2014
TL* THE CONTACT OWNS A 2013 LEXUS ES350 EQUIPPED WITH MICHELIN PRIMACY MXV4 TIRES SIZE 215/55 R17. THE CONTACT STATED THAT WHILE TRAVELING ON EVEN ROAD SURFACES AT APPROXIMATELY 35 MPH, A LOUD NOISE EMITTED FROM THE OUTSIDE OF THE VEHICLE. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND NOTICED THAT THE FRONT DRIVER'S SIDE TIRE EXPLODED AND THERE WAS A THREE INCH HOLE IN THE SIDEWALL. THE TIRE ... Read more
Incident date: Dec 19, 2011
REARVIEW MIRROR ON ALL LEXUS MODELS SHOWS BLACK "TIGER" MARKS ACROSS THE MIRROR CAUSING A POTENTIAL SAFETY ISSUE. HAVE ASKED LEXUS TO FIX AND SAID NO. THEY KNOW IT'S A KNOWN ISSUE. *TR
Incident date: Apr 1, 2010
MY DASHBOARD MELTED WHICH IS CAUSING WINDSHIELD SCREEN GLARE AND OBSTRUCTING VISION TO ONCOMING TRAFFIC *TR
Incident date: Mar 11, 2014
ON MARCH 11,2014, I STOPPED MY CAR AT THE STOP LIGHT BEHIND ANOTHER CAR. MY CAR'S ENGINE SUDDENLY STARTED REV UP. I APPLIED THE BRAKE AS MUCH AS I CAN. BUY MY CAR STARTED TO MOVE AND HIT THE BACK OF THE CAR STOPPED IN FRONT OF MY CAR. SUDDEN UNINTENDED ACCELERATION. *TR
Crash
Incident date: Mar 11, 2014
ON MARCH 11,2014, I STOPPED MY CAR AT THE STOP LIGHT BEHIND ANOTHER CAR. MY CAR'S ENGINE SUDDENLY STARTED REV UP. I APPLIED THE BRAKE AS MUCH AS I CAN. BUY MY CAR STARTED TO MOVE AND HIT THE BACK OF THE CAR STOPPED IN FRONT OF MY CAR. SUDDEN UNINTENDED ACCELERATION. *TR
Crash
Incident date: Apr 5, 2014
I HAVE A LEXUS GS300 2006. THE LIGHTS HAVE BEEN SHUTTING OFF, TURNING OFF INTERMITTENTLY. IT IS USUALLY THE RIGHT SIDE BUT ALSO HAPPENS ON THE LEFT SIDE. YOU CAN FIX THE PROBLEM BY TURNING THE ON OFF SWITCH. HOWEVER IT WILL CONTINUE TO SHUT OFF RANDOMLY. THIS IS A SAFETY HAZARD AND NEEDS TO BE ADDRESSED. IT HAS BEEN HAPPENING FOR OVER A YEAR AND LEXUS DEALERSHIP SAYS TO REPLACE JUST THE BULB.... Read more
Incident date: Mar 17, 2005
TL* THE CONTACT OWNS A 2005 LEXUS ES300. THE CONTACT STATED THAT WHILE REVERSING INTO A GARAGE, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED THROUGH THE REAR OF THE GARAGE. THE CONTACT SUSTAINED INJURIES TO THE BACK. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED BY THE CONTACT'S INSURANCE AGENCY, WHO DEEMED THE VEHICLE AS DESTROYED. THE MANUFACTURER WAS NOTIFIED AND RULED THAT THE CONTACT H... Read more
Crash
1 injured
Incident date: Apr 8, 2014
THIS IS THE SECOND TIME THAT THIS INCIDENT HAS HAPPENED. WHILE DRIVING HOME FROM WORK NEAR THE INTERSECTION OF FRESH POND ROAD AND MYRTLE AVENUE, MY LEXUS SHUT OFF COMPLETELY. THE MESSAGE ON THE DASHBOARD WAS "CHECK HYBRID SYSTEM". SAME INCIDENT HAPPENED DEC 2012. ACCORDING TO LEXUS THE PROBLEM THE FIRST TIME WAS THE HYBRID SYSTEM. I HAVEN'T BEEN TO THE LEXUS DEALER YET BUT THIS IS THE SECOND TIM... Read more
Incident date: Feb 24, 2014
TL* THE CONTACT OWNS A 2006 LEXUS IS350. THE CONTACT STATED WHILE DRIVING AND APPLYING THE BRAKE PEDAL TO STOP THE VEHICLE IT EXPERIENCED UNEXPECTED ACCELERATION AND CRASHED INTO THE REAR OF A SECOND VEHICLE. THE DRIVER OF THE SECOND VEHICLE WAS INJURED DURING THE INCIDENT BUT NO FURTHER INFORMATION WAS AVAILABLE. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO... Read more
Crash
1 injured
Incident date: Mar 18, 2014
THE DASH CONSOLE IS SOFT AND STICKY. IT'S LITERALLY MELTING AND MARS VERY EASY. SHINY AND REFLECTIVE DURING THE HOT SUNNY DAYS. WITH A HARD PRESS, IT WILL RETAINS FINGER PRINTS. THIS IS A DEFECTIVE PART ON THE MANUFACTURE. CONTACTED ARROWHEAD LEXUS IN GLENDALE ABOUT THE PROBLEM AND THEY BLAME ON DETAILING MATERIALS SUCH AS CLEANERS AND LEATHER PROTECTANT BREAKING DOWN CAUSING THE DASH TO BE STICKY... Read more
Incident date: Feb 14, 2014
TL* THE CONTACT OWNS A 2005 LEXUS ES330. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE CONTINUED TO ACCELERATE. DUE TO THE FAILURE THE CONTACT CRASHED INTO THE PROCEEDING VEHICLE. THERE WERE NO PERSONAL INJURIES. A POLICE REPORT WAS NOT FILED FOR THE INCIDENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE FAILURE WAS CONTRIBUTED TO THE INTERF... Read more
Crash
Incident date: Apr 2, 2014
PARKED, AND WHEN I TURNED ON CAR BOTH HIGHBEAMS WENT DIM. WENT TO REPLACE BULBS AND THE NEW BULBS ARE STILL DIM AND BEGINNING TO BUBBLE. *TR
Incident date: Mar 29, 2014
I WAS DRIVING IN THE PASSING LANE AT ABOUT 55 MPH. THE ROAD WAS STRAIGHT AND LEVEL. THE ROAD WAS COVERED WITH A THIN COATING OF SLUSH. WHILE DRIVING THE ALARM SIGNAL BEGAN BEEPING. I TOOK MY FOOT OFF OF THE ACCELERATOR. THE CAR THEN BEGAN DRIFTING TO THE LEFT, IN THE NEXT FEW SECONDS THE LEFT WHEELS WERE 2 FEET OVER THE LEFT LANE. I TRIED TO GET THE CAR BACK INTO THE LANE BUT THE STEERING DID NOT ... Read more
Incident date: Mar 29, 2014
I WAS DRIVING IN THE PASSING LANE AT ABOUT 55 MPH. THE ROAD WAS STRAIGHT AND LEVEL. THE ROAD WAS COVERED WITH A THIN COATING OF SLUSH. WHILE DRIVING THE ALARM SIGNAL BEGAN BEEPING. I TOOK MY FOOT OFF OF THE ACCELERATOR. THE CAR THEN BEGAN DRIFTING TO THE LEFT, IN THE NEXT FEW SECONDS THE LEFT WHEELS WERE 2 FEET OVER THE LEFT LANE. I TRIED TO GET THE CAR BACK INTO THE LANE BUT THE STEERING DID NOT ... Read more
Incident date: Mar 29, 2014
I WAS DRIVING IN THE PASSING LANE AT ABOUT 55 MPH. THE ROAD WAS STRAIGHT AND LEVEL. THE ROAD WAS COVERED WITH A THIN COATING OF SLUSH. WHILE DRIVING THE ALARM SIGNAL BEGAN BEEPING. I TOOK MY FOOT OFF OF THE ACCELERATOR. THE CAR THEN BEGAN DRIFTING TO THE LEFT, IN THE NEXT FEW SECONDS THE LEFT WHEELS WERE 2 FEET OVER THE LEFT LANE. I TRIED TO GET THE CAR BACK INTO THE LANE BUT THE STEERING DID NOT ... Read more
Incident date: Mar 29, 2014
I WAS DRIVING IN THE PASSING LANE AT ABOUT 55 MPH. THE ROAD WAS STRAIGHT AND LEVEL. THE ROAD WAS COVERED WITH A THIN COATING OF SLUSH. WHILE DRIVING THE ALARM SIGNAL BEGAN BEEPING. I TOOK MY FOOT OFF OF THE ACCELERATOR. THE CAR THEN BEGAN DRIFTING TO THE LEFT, IN THE NEXT FEW SECONDS THE LEFT WHEELS WERE 2 FEET OVER THE LEFT LANE. I TRIED TO GET THE CAR BACK INTO THE LANE BUT THE STEERING DID NOT ... Read more