Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Apr 12, 2013
TOOK CAR IN FOR SERVICE AND THEY DID A OIL CHANGE AND TOLD ME THAT THE RACK AND PINION WAS LEAKING AND NEEDED REPAIRS OF 1667.00. SEEMS LIKE A COMMON MALFUNCTION AND SHOULD BE INVESTIGATED. *TR
Incident date: Apr 8, 2014
IT STARTED WITH A HIGH PITCH WHINNING NOISE FOLLOWED BY A CLUNKING NOISE WHENEVER IT SHIFTS. IT IS GETTING PROGRESSIVELY WORSE EACH DAY. SHAVINGS WERE FOUND IN THE TRANSMISSION FLUID WHEN IT WAS CHANGED. *TR
Incident date: Mar 16, 2012
SUBJECT: SUDDEN ACCELERATION LEXUS 2002--NEAR FATAL CRASH COMMENTS: ON 3.16.2012 AT 8 :30 AM I PULLED INTO A PARKING SPOT IN A PARKING GARAGE IN BALTIMORE, MARYLAND. THE CAR WAS STOPPING IN A PARKING SPACE. SUDDENLY, THE ENGINE STARTING REVVING UP AND THE CAR SUDDENLY ACCELERATED AT SUCH A HIGH SPEED THAT THE CAR JUMPED OVER THE PARKING BARRICADE AND CABLES, WENT AIRBORN AND CRASH LANDED AT TH... Read more
Crash
1 injured
Incident date: May 1, 2013
THE DOOR PANELS FROM FRONT AND PASSENGER SIDE ARE MELTING VERY BAD. IF I STICK MY NAIL BY MISTAKE, NAIL GOES THROUGH AND I GET THE STICKY BLACK RUBBERY MATERIAL IN NAIL. I PAY TOO MUCH FOR THE CAR AND LEXUS ONLY REPLACE THE DASH BOARD BECAUSE IT WAS ALSO MELTING. *TR
Incident date: May 3, 2014
MY CAR HAD SEVERAL RECALLS ON IT I JUST RECENTLY STARTED GETTING MAIL ON THE RECALL I GOT THE FIRST LETTER IN FEB AND THE SECOND AT THE END OF MARCH AND IT HAD TO DO WITH 3 PARTS VALVE SPRING , ACTUATOR, VALVE VARIENT TIMING THE WEEK AFTER I GOT MY 2ND RECALL LETTER MY CAR JUST STOPPED WORKING WHEN I FILLED IT WITH GAS, BUT 2 DAYS BEFORE THAT I WAS DRIVING THEN VSC, ENGINE , ABS LIGHTS ALL CAME ... Read more
Incident date: May 1, 2014
EXPLODING PASSENGER SIDE MIRROR I OWN A 2009 LEXUS RX-350. IT'S IN EXCELLENT CONDITION WITH LIMITED MILEAGE. LAST WEEK, WE WERE STOPPED AT A STOPLIGHT WHEN SUDDENLY THERE WAS A VERY LOUD & FRIGHTENING EXPLOSION EMANATING FROM THE PASSENGER SIDE MIRROR. THE MIRROR CAME FLYING OUT OF ITS CASING, HANGING BY ITS WIRES, & WAS CRACKED. MOREOVER, THE FLUID THAT'S IN THESE AUTO-DIMMING MIRRORS SPRAYED/DR... Read more
Incident date: May 1, 2014
EXPLODING PASSENGER SIDE MIRROR I OWN A 2009 LEXUS RX-350. IT'S IN EXCELLENT CONDITION WITH LIMITED MILEAGE. LAST WEEK, WE WERE STOPPED AT A STOPLIGHT WHEN SUDDENLY THERE WAS A VERY LOUD & FRIGHTENING EXPLOSION EMANATING FROM THE PASSENGER SIDE MIRROR. THE MIRROR CAME FLYING OUT OF ITS CASING, HANGING BY ITS WIRES, & WAS CRACKED. MOREOVER, THE FLUID THAT'S IN THESE AUTO-DIMMING MIRRORS SPRAYED/DR... Read more
Incident date: May 5, 2014
THE VEHICLE DASHBOARD COMES UP WITH SEVERAL WARNINGS. 1) CHECK VSC SYSTEM. 2) CHECK PCS SYSTEM. 3)CHECK ABS. 4) BRAKE MALFUNCTION. 5) CHECK BRAKE SYSTEM. IT SAYS TO PULL OVER AND TO NOT DRIVE THE VEHICLE. LEXUS DIAGNOSED MY VEHICLE AS NEEDING TO HAVE THE BRAKE ACTUATOR REPLACED AT A COST OF NEARLY $3500! THE DEALER SAID THAT THEY HAD ALREADY REPLACED SEVERAL OF THESE ON THIS MODEL VEHICLE IN JUST ... Read more
Incident date: May 5, 2014
THE VEHICLE DASHBOARD COMES UP WITH SEVERAL WARNINGS. 1) CHECK VSC SYSTEM. 2) CHECK PCS SYSTEM. 3)CHECK ABS. 4) BRAKE MALFUNCTION. 5) CHECK BRAKE SYSTEM. IT SAYS TO PULL OVER AND TO NOT DRIVE THE VEHICLE. LEXUS DIAGNOSED MY VEHICLE AS NEEDING TO HAVE THE BRAKE ACTUATOR REPLACED AT A COST OF NEARLY $3500! THE DEALER SAID THAT THEY HAD ALREADY REPLACED SEVERAL OF THESE ON THIS MODEL VEHICLE IN JUST ... Read more
Incident date: May 5, 2014
THE VEHICLE DASHBOARD COMES UP WITH SEVERAL WARNINGS. 1) CHECK VSC SYSTEM. 2) CHECK PCS SYSTEM. 3)CHECK ABS. 4) BRAKE MALFUNCTION. 5) CHECK BRAKE SYSTEM. IT SAYS TO PULL OVER AND TO NOT DRIVE THE VEHICLE. LEXUS DIAGNOSED MY VEHICLE AS NEEDING TO HAVE THE BRAKE ACTUATOR REPLACED AT A COST OF NEARLY $3500! THE DEALER SAID THAT THEY HAD ALREADY REPLACED SEVERAL OF THESE ON THIS MODEL VEHICLE IN JUST ... Read more
Incident date: Mar 6, 2014
THE WHOLE ENTIRE DASHBOARD HAS CRACKS IN IT THEY STARTED VERY SMALL BUT KEEP GROWING. *TR
Incident date: May 6, 2014
ACCELERATOR STUCK OPEN AND HAD TO APPLY BRAKES WHICH KEPT ME MOVING FORWARD IN A SKIDDING MOTION ON FREEWAY; LUCKILY I DIDN'T HIT THE PERSON IN FRONT OF ME AS I APPLIED BOTH FEET ON BRAKE PEDAL SENDING THE CAR SKIDDING IN A BREAKING PATTERN! ACCELERATOR FINALLY RELEASED. *TR
Incident date: Dec 1, 2013
I RECENTLY LEASED A 2014 LEXUS IS 250 ON 11/24/2013 AND EVER SINCE THE FIRST MONTH OF HAVING THE VEHICLE I HAVE BEEN HAVING ISSUES WITH DRIVER SIDE MECHANISM. THE ISSUE HAPPENS PERIODICALLY AND WITHOUT WARNING. THE PROBLEM HAPPENING IS WHEN I ATTEMPT TO OPEN THE LOCKED DOOR WITH THE DOOR HANDLE OR WITH THE REMOTE THE CAR WILL CONTINUOUSLY BEEP AND NOT OPEN THE DRIVER SIDE DOOR. ALL OF THE OTHER DO... Read more
Incident date: Apr 1, 2011
HEADLIGHTS RANDOMLY TURN OFF AT NIGHT WHILE DRIVING. REPLACED BULBS ALREADY AND HAVE NOTICED MANY LEXUS OF THIS YEAR HAVE THE SAME PROBLEM. HAVE TO FLICK LIGHTS OFF AND BACK ON TO TURN ON AGAIN. *TR
Incident date: Apr 1, 2011
HEADLIGHTS RANDOMLY TURN OFF AT NIGHT WHILE DRIVING. REPLACED BULBS ALREADY AND HAVE NOTICED MANY LEXUS OF THIS YEAR HAVE THE SAME PROBLEM. HAVE TO FLICK LIGHTS OFF AND BACK ON TO TURN ON AGAIN. *TR
Incident date: Apr 10, 2014
HAVING ENJOYED OWNING A LEXUS RX300, I MADE A HUGE "INVESTMENT" AND PURCHASED THE 2006 RX400H. IN APRIL OF 2014, THE VEHICLE WOULD NOT START DUE TO A FAILURE OF THE HYBRID SYSTEM. I ATTEMPTED TO JUMP START THE VEHICLE AS SUGGESTED BY THE LEXUS DEALER. UPON FURTHER INVESTIGATION I DISCOVERED THE CARPET INSIDE THE CABIN AREA WAS SOAKING WET! THE CAR HAD BEEN OUTSIDE IN THE RAIN WITH THE WINDOWS,... Read more
Incident date: Apr 10, 2014
HAVING ENJOYED OWNING A LEXUS RX300, I MADE A HUGE "INVESTMENT" AND PURCHASED THE 2006 RX400H. IN APRIL OF 2014, THE VEHICLE WOULD NOT START DUE TO A FAILURE OF THE HYBRID SYSTEM. I ATTEMPTED TO JUMP START THE VEHICLE AS SUGGESTED BY THE LEXUS DEALER. UPON FURTHER INVESTIGATION I DISCOVERED THE CARPET INSIDE THE CABIN AREA WAS SOAKING WET! THE CAR HAD BEEN OUTSIDE IN THE RAIN WITH THE WINDOWS,... Read more
Incident date: Apr 10, 2014
HAVING ENJOYED OWNING A LEXUS RX300, I MADE A HUGE "INVESTMENT" AND PURCHASED THE 2006 RX400H. IN APRIL OF 2014, THE VEHICLE WOULD NOT START DUE TO A FAILURE OF THE HYBRID SYSTEM. I ATTEMPTED TO JUMP START THE VEHICLE AS SUGGESTED BY THE LEXUS DEALER. UPON FURTHER INVESTIGATION I DISCOVERED THE CARPET INSIDE THE CABIN AREA WAS SOAKING WET! THE CAR HAD BEEN OUTSIDE IN THE RAIN WITH THE WINDOWS,... Read more
Incident date: Nov 1, 2013
THE REAR VIEW MIRROR HAS BECOME BLACKENED WITH SPOTS OVER TIME, VISIBILITY IS REDUCED. *TR
Incident date: Dec 6, 2013
I WAS DRIVING SOUTH IN MY CAR DURING THE MIDDLE OF THE DAY, AND THE GLARE FROM MY DASHBOARD WAS SO BAD I WASN'T ABLE TO SEE A CAR APPX 30 FEET IN FRONT OF ME. THERE WAS NO ACCIDENT, BUT DUE TO LEXUS USING DEFECTIVE MATERIALS FOR THEIR DASHBOARD, IT HAS MELTED AND BECOME SHINY ENOUGH TO BE A REAL DANGER AS THE GLARE FULLY IMPEDES VIEW WHILE DRIVING IN SUNLIGHT. AS THE PASSENGER AIRBAG IS ALSO CON... Read more
Incident date: Dec 6, 2013
I WAS DRIVING SOUTH IN MY CAR DURING THE MIDDLE OF THE DAY, AND THE GLARE FROM MY DASHBOARD WAS SO BAD I WASN'T ABLE TO SEE A CAR APPX 30 FEET IN FRONT OF ME. THERE WAS NO ACCIDENT, BUT DUE TO LEXUS USING DEFECTIVE MATERIALS FOR THEIR DASHBOARD, IT HAS MELTED AND BECOME SHINY ENOUGH TO BE A REAL DANGER AS THE GLARE FULLY IMPEDES VIEW WHILE DRIVING IN SUNLIGHT. AS THE PASSENGER AIRBAG IS ALSO CON... Read more
Incident date: Dec 11, 2011
DASHBOARD STARTED TO DETERIORATE BECOMING STICKY AND SHINY CREATING A VISIBILITY ISSUE. *TR
Incident date: May 2, 2014
DASHBOARD BEGAN TO DETERIORATE AND BECOME STICKY AND SHINY, CREATING A VISIBILITY ISSUE. *TR
Incident date: Apr 4, 2011
THREE TO FOUR YEARS AGO THE DASHBOARD BEGAN TO DEVELOP VERY SHINY AND VERY STICKY FEEL AND CONTINUES TO GET WORSE AS TIME GOES ON. THE SHINE REFLECTS ON THE WINDSHIELD CAUSING A GLARE AND HINDERS VISION. THIS IS DEFINITELY A SAFETY ISSUE AND SOMEONE NEEDS TO DO SOMETHING ABOUT IT. THIS IS NOT JUST IN THE LEXUS CARS EITHER AS IT IS IN THE NEWS THAT THIS IS ALSO OCCURRING IN TOYOTA AND NISSAN MAKE... Read more
Incident date: Apr 1, 2013
I BOUGHT THIS VEHICLE USED FROM A DEALERSHIP IN MIAMI, FL. THE FIRST COUPLE OF WEEKS I NOTICED THE DRIVER AND PASSENGER DOOR PANELS WERE GETTING SCRATCHED BY SIMPLY TOUCHING THEM. A COUPLE OF WEEKS AFTER THAT, THE DASHBOARD ON THE VEHICLE STARTED TO "MELT" AND BECAME VERY STICKY. ALSO BY SIMPLY TOUCHING THE DASHBOARD, IT BECOME/BECOMES SCRATCHED AND PIECES COME OUT WHEN TOUCHED WITH FINGERNAILS. S... Read more
Incident date: Jun 22, 2012
WHEN ACCIDENT IT GET HOT OUTSIDE MY DASHBOARD STARTS TO GET SOFT AND SHINY AND STICKY.WHEN IT GETS TO THAT POINT IN THE MIDDLE OF THE DAY IT CREATES A GLARE REFLECTION ON THE FRONT WINDSHIELD THAT MAKES IT HARD TO SEE. I TRY TO BRING THIS UP TO 3 SEPARATE LEXUS DEALERSHIP AND THE ALL OF THEM DON'T WANT TO TAKE RESPONSIBILITY FOR THE ISSUE INSTEAD THEY ACCUSE ME PUTTING SOME TYPE OF CHEMICAL OVER I... Read more
Incident date: May 2, 2014
THREE TIMES IN THE LAST WEEK I HAVE EXPERIENCE A DANGEROUS HESITATION IN ACCELERATING AT A LOW SPEED AFTER APPLYING THE BRAKES. NO MATTER HOW HARD I PRESS DOWN ON THE ACCELERATOR, THE CAR DOES NOT RESPOND. *TR
Incident date: May 2, 2014
THREE TIMES IN THE LAST WEEK I HAVE EXPERIENCE A DANGEROUS HESITATION IN ACCELERATING AT A LOW SPEED AFTER APPLYING THE BRAKES. NO MATTER HOW HARD I PRESS DOWN ON THE ACCELERATOR, THE CAR DOES NOT RESPOND. *TR
Incident date: May 2, 2014
THE DASHBOARD IS CRACKING AROUND THE PASSENGER SIDE AIRBAG. THE AIRBAG WAS DESIGNED WITH A CERTAIN AMOUNT OF RESISTANCE FROM THE DASHBOARD. MAJOR CONCERN WITH AIRBAG DEPLOYMENT SPEED WITH LESS RESISTANCE FROM DASHBOARD. ALSO CONCERN ABOUT FRAGMENTATION OF DASHBOARD DURING DEPLOYMENT. *TR
Incident date: May 2, 2014
THE DASHBOARD IS CRACKING AROUND THE PASSENGER SIDE AIRBAG. THE AIRBAG WAS DESIGNED WITH A CERTAIN AMOUNT OF RESISTANCE FROM THE DASHBOARD. MAJOR CONCERN WITH AIRBAG DEPLOYMENT SPEED WITH LESS RESISTANCE FROM DASHBOARD. ALSO CONCERN ABOUT FRAGMENTATION OF DASHBOARD DURING DEPLOYMENT. *TR
Incident date: Mar 1, 2011
THE DASH IS STICKY AND REFLEX IN THE WINDSHIELD. LEXUS WILL NOT DO ANYTHING FOR ME. I ALSO HAD MY NAV SYSTEM TOUCH SCREEN FAIL. NO LEXUS HELP. *TR
Incident date: May 4, 2010
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT STATED THAT THE MATERIAL COVERING THE DASH BOARD WAS MELTING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DETERMINE WHAT WAS CAUSING THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 100,000. UPDATED 7/7/... Read more
Incident date: Sep 12, 2012
THE VEHICLE DEVELOPED CRACKS IN THE PASSENGER SIDE OF THE DASHBOARD. WE WERE TOLD THIS COULD BE A SAFETY RISK RELATED TO FUNCTION OF THE AIRBAG. LEXUS OFFERED TO PROVIDE A NEW DASHBOARD IF WE PAID THE LABOR CHARGE OF $800. EVENTUALLY THE DEALER SPLIT THE LABOR CHARGE WITH US AND WE REPLACED THE DASHBOARD. *TR
Incident date: Dec 1, 2003
SHORTLY AFTER I PURCHASED MY NEW CAR (LEXUS IS300 2002), THE DASHBOARD, COVER TO AIR BAG (ON DASH) AND CONSOLE BEGAN TO MELT/SOFTEN AND BECOME STICKY. WHEN I FIRST REPORTED TO LEXUS, THEY DID NOT DO ANYTHING. AFTER A WHILE, I CONTINUED TO COMPLAIN AND THEY REPLACED THE COVER PANEL ON DASH TO THE AIR BAG BUT NOT THE ENTIRE DASHBOARD/CONSOLE. IN ALL THE YEARS OF SERVICE AT LEXUS OF PALM BEACH, TH... Read more
Incident date: Apr 1, 2013
BLACK DASHBOARD OF VEHICLE IS "MELTING" CAUSING A GLARE ON THE WINDSHIELD FOR THE DRIVER. THIS IS A SAFETY CONCERN AS YOUR VISION OF THE ROAD AND SURROUNDINGS ARE COMPROMISED. *JS THE INSIDE DOOR PANELS OF THE VEHICLE ARE ALSO MADE FROM THE SAME MATERIAL AS THE DASHBOARD. FROM A COSMETIC STANDPOINT THE DASHBOARD AND DOOR PANELS CANNOT BE TOUCHED WITHOUT LEAVING A MARK OR PRINT BEHIND. I... Read more
Incident date: Jun 1, 2012
THE DASHBOARD IN MY VEHICLE HAS BEEN CRACKING OVER THE PAST 2 YEARS. INITIALLY IT WAS A SMALL CRACK ON THE PASSENGER SIDE, SO I OVERLOOKED IT. HOWEVER THE MORE TIME HAS PASSED, THE MORE IT CRACKS, EVEN ON THE DRIVER'S SIDE AND THE AREA AROUND THE SPEED/MILEAGE METERS. I HAVE CONTACTED LEXUS AND THEY HAVE OFFERED TO PAY FOR THE PARTS BUT I WOULD BE RESPONSIBLE FOR THE LABOR BECAUSE THEY CLAIM THAT ... Read more
Incident date: Apr 21, 2014
TL* THE CONTACT OWNS A 2006 LEXUS IS 250. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE REPLACED ON THE DRIVER'S SIDE. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 75,000. UPDATED 06/30/14 ... Read more
Incident date: Mar 10, 2011
BEFORE THE BACKUP CAMERA IS DISPLAYED, THE SCREEN RISES FROM THE DASH BOARD AND SAYS "LEXUS' FOR 5 SECONDS AND "ENFORM" FOR 5 SECONDS. IN MARCH, I BACKED INTO A MAINTENANCE VEHICLE WHICH CAME UP AFTER I GOT IN MY CAR AND WAS NOT VISIBLE WITH MY MIRRORS. THIS WOULD NOT HAPPENED WITH ANY OTHER BRAND. THE DEALER SAYS IT CANNOT BE CHANGED AND GAVE ME A REPAIR ESTIMATE FOR $927. THIS IS A VERY DANGE... Read more
Crash
Incident date: Jan 2, 2012
DASHBOARD HAS SEVERE CRACKING ALL OVER THE ENTIRE DASHBOARD, ESPECIALLY OVER THE GLOVE BOX. I AM CONCERNED IF THE INTEGRITY OF THE AIRBAGS MIGHT BE AFFECTED DUE TO THIS CRACKING. THESE CRACKS ARE NOT THE RESULT OF HEAT, THEY ARE OBVIOUSLY A DEFECT IN THE PART WHICH LEXUS IS NOT TAKING RESPONSIBILITY FOR. BASED ON RESEARCH, I AM NOT THE ONLY LEXUS OWNER EXPERIENCING THIS PROBLEM. *JS
Incident date: Apr 22, 2014
I WAS PULLING INTO A DRIVEWAY AFTER I FULLY STOPPED MY CAR ( I WAS WAITING FOR ANOTHER CAR TO PULL OUT OF DRIVEWAY FIRST). WHEN I BRAKED TO STOP MY CAR IT DID NOT RESPOND INITIALLY. I COULD NOT STOP IT FAST ENOUGH TO AVOID COLLISION W A PARKED CAR IN DRIVEWAY. THIS WAS SO STRANGE BECAUSE I WAS MOVING MY CAR VERY SLOWLY. I THEN PUT IT IN REVERSE TO BACK UP A COUPLE FEET SO I COULD ASSESS DAMAGE TO ... Read more
Crash
Incident date: Apr 22, 2014
I WAS PULLING INTO A DRIVEWAY AFTER I FULLY STOPPED MY CAR ( I WAS WAITING FOR ANOTHER CAR TO PULL OUT OF DRIVEWAY FIRST). WHEN I BRAKED TO STOP MY CAR IT DID NOT RESPOND INITIALLY. I COULD NOT STOP IT FAST ENOUGH TO AVOID COLLISION W A PARKED CAR IN DRIVEWAY. THIS WAS SO STRANGE BECAUSE I WAS MOVING MY CAR VERY SLOWLY. I THEN PUT IT IN REVERSE TO BACK UP A COUPLE FEET SO I COULD ASSESS DAMAGE TO ... Read more
Crash
Incident date: Apr 25, 2014
THEY WONT HONOR THE RECALL THE PHONE NUMBER GIVEN IS A BUSY SIGNAL AND THE CAR CANT DRIVE CAUSE THE STRUTS ARE REALLY BAD. WHAT CAN I DO? *TR
Incident date: Jan 9, 2014
TL* THE CONTACT OWNS A 2009 LEXUS RX350. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE FAILED TO RESPOND TO DECELERATION ATTEMPTS AND CAUSED THE CONTACT TO CRASH INTO THE PRECEDING VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN ... Read more
Crash
Incident date: Mar 12, 2014
DASHBOARD STARTING TO MELT/CRACK AND EMIT STRONG ODOR. *TR
Incident date: Apr 24, 2014
THERE IS A KNOWN ISSUE WITH THE VEHICLE WIRING HARNESS FOR THE 2006-2008 WIRING HARNESS RESULTING IN A FAULT WITH THE AIRBAGS. LEXUS HAS ISSUED A TECHNICAL SERVICE INFORMATION BULLETIN FOR THIS ISSUE (L-SB-0167-08) HOWEVER NO RECALLS HAVE BEEN ISSUED. THIS FAULT CAUSES THE AIRBAGS TO FAIL AND NOT DEPLOY IN THE EVENT OF AN ACCIDENT. *TR.....UPDATED 12/03/15 *BF UPDATED 8/23/2017*CN
Incident date: Apr 24, 2014
THERE IS A KNOWN ISSUE WITH THE VEHICLE WIRING HARNESS FOR THE 2006-2008 WIRING HARNESS RESULTING IN A FAULT WITH THE AIRBAGS. LEXUS HAS ISSUED A TECHNICAL SERVICE INFORMATION BULLETIN FOR THIS ISSUE (L-SB-0167-08) HOWEVER NO RECALLS HAVE BEEN ISSUED. THIS FAULT CAUSES THE AIRBAGS TO FAIL AND NOT DEPLOY IN THE EVENT OF AN ACCIDENT. *TR.....UPDATED 12/03/15 *BF UPDATED 8/23/2017*CN
Incident date: Mar 6, 2013
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH AROUND A CURVE, THE VEHICLE ERRONEOUSLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE SLOWED DOWN. THE VEHICLE THEN RESUMED NORMALLY. THE CONTACT MENTIONED THAT FAILURE WAS EXPERIENCED MULTIPLE TIMES. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED TH... Read more
Incident date: Apr 17, 2014
I PUT MY KEY IN THE IGNITION, THE CAR STARTED BY ITSELF SOUNDED BAD, I HAD NOT TURNED KEY. REMOVED KEY AND CAR KEPT RUNNING. WE HAD IT PARKED IN GARAGE. COULD NOT GET CAR TO TURN OFF, HEARD SOMETHING EXPLODE UNDER HOOD, SMOKE STARTED POURING OUT FROM UNDER HOOD. CALLED FIRE DEPARTMENT. FIREMEN OPENED HOOD, STARTER HAD CAUGHT FIRE AND POSSIBLY SOLENOID. NEW BATTERY BOUGHT 1/4/2014 WAS DAMAG... Read more
Fire
Incident date: Sep 16, 2013
BEGINNING SOME TIME IN SEPT OF 2013 I BEGAN TO NOTIFY LEXUS CORP THROUGH JM LEXUS DEALERSHIP THAT MY DASHBOARD AND SIDE PANELS WERE BEGINNING TO MELT AND BECOME STICKY. AFTER SOME PERSISTENCE JM LEXUS SENT A LETTER OR EMAIL REQUESTING LEXUS CORP REPLACE THE PARTS DUE TO DEFECTIVE MATERIAL BEING USED IN THE PARTS. LEXUS CORP AGREED TO REPLACE THE DASH ONLY AND THAT I, THE CUSTOMER, WOULD HAVE TO PA... Read more
Incident date: Dec 20, 2013
DURING THE MONTH OF DECEMBER 2013, I EXPERIENCED SEVERAL INCIDENTS OF UNINTENDED ACCELERATION. I ALSO HAD SEVERAL BEFORE DECEMBER THAT I DIDN'T PAY MUCH ATTENTION TO. WHAT THEY HAD IN COMMON WAS THAT THE VEHICLE WAS ALMOST STOPPED WITH MY FOOT ON THE BRAKE WHEN I EXPERIENCED A SURGE. IN ONE INSTANCE, I WAS EASING OUT OF A STRIP MALL PARKING LOT ONTO A MAJOR HIGHWAY WITH JUST THE IDLE SPEED MOMENTU... Read more